System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Date: 03/28/2019
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time-frame.
TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly.
TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.
Posted on Mar 18, 06:23 PDT
Past Incidents
Mar 25, 2019

No incidents reported today.

Mar 24, 2019

No incidents reported.

Mar 23, 2019

No incidents reported.

Mar 22, 2019
Completed - The scheduled maintenance has been completed.
Mar 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 00:00 PDT
Scheduled - Date: 2019-03-22
Start Time: 00:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator United States T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this United States United States T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 20, 17:50 PDT
Mar 21, 2019
Completed - Please note that the Carrier has cancelled this maintenance activity.
Mar 21, 14:59 PDT
Scheduled - Issue: Carrier Partner Maintenance - Canada

Date: 03/22/2019
Start Time: 01:00 AM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that our Canadian Carrier Partner will be performing planned maintenance on the date and time specified above. During this time period, customers may experience traffic disruption between 5 to 15 minutes, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 19, 13:21 PDT
Completed - The scheduled maintenance has been completed.
Mar 21, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 23:00 PDT
Scheduled - Issue: US Operator -United States Cellular Corp Maintenance

Date: 2019-03-20
Start Time: 11:00 PM PDT
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator United States Cellular Corp will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Cellular Corp users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this United States Cellular Corp operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 20, 23:00 PDT
Mar 20, 2019
Resolved - We received notification that the network issues previously reported by Bell from Canada have been resolved at 5:34 PM PDT. Bell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 21:36 PDT
Identified - We received notification that Bell from Canada is currently experiencing network issues, started at 4:50 PM PDT and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 20, 19:58 PDT
Resolved - We received notification that the network issues previously reported by Telcel C.A. (Movistar) from Venezuela have been resolved. Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 08:18 PDT
Identified - We received notification that Telcel C.A. (Movistar) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 20, 06:45 PDT
Resolved - We received notification that the planned maintenance previously reported by Sprint from United States have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 06:53 PDT
Investigating - Issue: US Operator - Sprint, United States - Maintenance

Date: 03/18/2019 - 03/19/2019
Start Time: 8:00 PM PDT 03/18/2019
End Time: 2:00 AM PDT 03/19/2019

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 18, 22:10 PDT
Mar 19, 2019
Resolved - We received notification that the network issues previously reported by Egypt Misfrone (Vodafone Egypt) from Egypt have been resolved. Egypt Misfrone (Vodafone Egypt) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 19, 23:47 PDT
Identified - We received notification that Misfrone (Vodafone Egypt) from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 19, 20:50 PDT
Resolved - We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 19, 13:26 PDT
Identified - We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 19, 08:59 PDT
Mar 17, 2019
Resolved - Please be aware of an issue affecting SMS messaging services on the small US regional carriers listed below, since2019-03-17 15:30:00 PST.

As a result of this issue, a portion of MO SMS messages are not being received by subscribers on the affected carrier. MT SMS messages sent to subscribers on the affected carrier are currently being delayed.

MO SMS messages and delivery reports are being queued by the carrier. MT SMS messages are being queued on the gateway for delivery once this issue has been resolved.

The carriers are aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution, however we will issue an update as soon as more information becomes available.

Please accept our apologies on behalf of the carriers for any inconvenience or impact this may have to your business.

Please contact Support with any questions or concerns.

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Mar 17, 18:06 PDT
Identified - Please be aware of an issue affecting SMS messaging services on the small US regional carriers listed below, since 2019-03-17 15:30:00 PST.

As a result of this issue, MO SMS messages are not being received from subscribers and standard rate MT SMS messages are not being received by subscribers on the affected carriers.

MO & MT SMS messages are being queued by the carriers for delivery once the issue has been resolved.

The carriers are aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution, however we will issue an update as soon as more information becomes available.

Please accept our apologies on behalf of the carriers for any inconvenience or impact this may have to your business.

Please contact TeleSIgn Support with any questions or concerns.

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Mar 17, 16:56 PDT
Mar 16, 2019

No incidents reported.

Mar 15, 2019
Resolved - We received notification that the network issues previously reported by Moov (Telecel) from Togo have been resolved. Moov (Telecel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 15, 19:06 PDT
Identified - We have received a notification that Moov (Telecel) from Togo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 15, 07:17 PDT
Resolved - We have received a notification that multiple small US carriers (listed below) had intermittent network issues which lasted from 2019-03-15 12:03:00 PDT to 2019-03-15 12:13:00 PDT. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA


On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 15, 13:22 PDT
Mar 14, 2019

No incidents reported.

Mar 13, 2019
Resolved - We received notification that the network issues previously reported by CellSouth USA have been resolved. CellSouth USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 13, 10:44 PDT
Identified - We received notification that CellSouth USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 13, 10:09 PDT
Mar 12, 2019
Resolved - We received information that United States Verizon Operator had network issues which resulted that small portion of MT SMS was not delivered to end customers. This issue lasted bertween 01:20 AM PST till 05:55AM PST. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 12, 10:00 PDT
Mar 11, 2019
Resolved - We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 11, 17:00 PDT
Identified - We received notification that Telecomunicaciones Movilnet from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 11, 14:31 PDT
Resolved - We received notification that the network issues previously reported by WOM (Nextel) from Chile have been resolved.WOM (Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 11, 09:59 PDT
Identified - We received notification that WOM (Nextel) from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 11, 03:32 PDT
Resolved - We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 11, 02:59 PDT
Identified - We received notification that Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 10, 19:06 PDT