We received notification that Emtel Ltd (617/10) from Mauritius (MU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 2025 - 15:00 PDT
Scheduled - We have been informed that one of our partners in Netherlands will conduct a planned maintenance at the specified date and time. Customers using the Phone ID Contact Match for Odido Netherlands numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 16, 202515:00-21:00 PDT
We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled -
Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html
We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:
- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes: - Signature: 【通乐信】 - Code: 7654321
If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:
- Previously registered signature - Chinese company name - Business Certificate - Unified credit code of the company - Contact Name - Contact ID number
Scheduled -
There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:
1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".
2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)
3. Trademark (The trademark must be registered on the China Trademark Network.)
Apr 16, 2025 - 02:35 PDT
We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
Issue: United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 10 PM PDT - 05/19/25 End Time: 4 AM PDT - 05/20/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
Resolved -
Start Time: 3:27 AM PDT - 05/16/25 End Time: 12:27 PM PDT - 05/16/25
We received notification that the network issues previously reported by P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) have been resolved. P + T Corporation (NET*ONE) (648/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 00995898
May 16, 15:15 PDT
Investigating -
Start Time: 3:27 AM PDT - 05/16/25 End Time: Ongoing
We received notification that P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 07:59 AM PDT - 5/16/2025 End Time: 09:53 AM PDT - 5/16/2025
We received notification that the network issues previously reported by Venezuela (VE) - Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) from Venezuela (VE) have been resolved. Venezuela (VE) - Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00996055
May 16, 10:13 PDT
Investigating -
Start Time: 07:59 AM PDT - 5/16/2025 End Time: Ongoing
We received notification that Venezuela (VE) - Corporacion Digitel C.A. (DIGITEL) (734/01;02;03 from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 07:29 AM PDT - 5/16/25 End Time: 09:09 AM PDT - 5/16/25
We received notification that the network issues previously reported by Israel (IL) - Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Israel (IL) - Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00996021
May 16, 09:35 PDT
Investigating -
Start Time: 07:29 AM PDT - 5/16/25 End Time: Ongoing
We received notification that Israel (IL) - Pelephone Communications Ltd (425/03;16;18) from Israel (IL) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
May 16, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 18:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 06:00 PM PDT - 05/15/25 End Time: 05:00 AM PDT - 05/16/25
Summary: We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 11:06 PM PDT - 05/15/25 End Time: 1;58 AM PDT - 05/16/25
We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Mobile TeleSystems (MTS) (250/01) from Russia (RU) have been resolved. Mobile TeleSystems (MTS) (250/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Mobile TeleSystems (MTS) (250/01) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by China Telecommunications Corporation (460/03;05;90;11) from China (CN) have been resolved. China Telecommunications Corporation (460/03;05;90;11) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that China Telecommunications Corporation (460/03;05;90;11) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation, during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 14, 09:01 PDT
We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
May 15, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - 10DLC
Start Time: 22:00 PM PDT - 05/14/25 End Time: 05:00 AM - 05/15/25
Summary:
We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.
During this time period, customers with 10DLC that send SMS messages to United States (US) - Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
May 15, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 06:00 PM PDT - 05/14/25 End Time: 05:00 AM PDT - 05/15/25
Summary: We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by AsiaCell (418/05) from Iraq (IQ) have been resolved. AsiaCell (418/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that AsiaCell (418/05) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 7:27 AM PDT - 05/14/25 End Time: 8:47 AM PDT - 05/14/25
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
May 14, 08:48 PDT
Start Time: 7:27 AM PDT - 05/14/25 End Time: Ongoing
Summary:
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 14, 07:28 PDT
Completed -
The scheduled maintenance has been completed.
May 14, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 06:00 PM PDT - 05/13/25 End Time: 05:00 AM PDT - 05/14/25
Summary: We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
May 14, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US)
Start Time: 9 PM PDT - 05/13/25 End Time: 1 AM PDT - 05/14/25
Summary:
We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.
During this time period, customers that send SMS messages to US Operator's users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.
During this time period, customers that send SMS messages to US Operator's users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
May 12, 19:44 PDT
We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 11, 02:13 PDT
Resolved -
Start Time: 11:25 AM PDT - 05/12/25 End Time: 2:38 PM PDT - 05/12/25
We received notification that the network issues previously reported by Etisalat from Egypt have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00993254
May 12, 19:36 PDT
Investigating -
Start Time: 11:25 AM PDT - 05/12/25 End Time: Ongoing
We received notification that Etisalat from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) from Myanmar (MM) have been resolved. Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) from Myanmar (MM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating -
Issue: United States (US) - Verizon Wireless (310/004;006;010;012;590) - Quality degradation
Start Time: 02:17PM PDT - 05/12/25 End Time: [TIMESTAMP IN PST] - MM/DD/YY
Summary:
We currently experience quality degradation toward United States (US) - Verizon Wireless (310/004;006;010;012;590) SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
Resolved -
Start Time: 11:36 AM PDT - 05/12/25 End Time: 2:29 PM PDT - 05/12/25
We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00993264
May 12, 16:00 PDT
Investigating -
Start Time: 11:36 AM PDT - 05/12/25 End Time: Ongoing
We received notification that Virgin KSA from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
We are currently experiencing issues with 2-Way SMS delivery toward Belgium (BE). Please note that all DLC are impacted . Our team is investigating this issue and we will inform you once we come to a resolution.
Resolved -
Start Time: 22:30 PT- 05/10/25 End Time: 11:12 AM PT- 05/11/25
We received notification that the network issues previously reported by XOmobile (247/09) from Latvia (LV) have been resolved. XOmobile (247/09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00992552
May 11, 11:14 PDT
Investigating -
Start Time: 22:30 PT- 05/10/25 End Time: Ongoing
We received notification that XOmobile (247/09) from Latvia (LV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 09:37 PM PT - 05/10/25 End Time: 06:18 AM PT - 05/11/25
We received notification that the network issues previously reported by AirtelTigo (620/03;06;07) from Ghana (GH) have been resolved. AirtelTigo (620/03;06;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that AirtelTigo (620/03;06;07) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) have been resolved. Telekom (T-Mobile/D1) (262/01;06;78) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00992535
May 11, 03:59 PDT
Investigating -
Start Time: 8:37PM - 5/10/25 End Time: Ongoing
We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 08:29 PM PT - 05/10/25 End Time: 03:33 AM PT - 05/11/25
We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Pelephone Communications Ltd (425/03;16;18) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) have been resolved. Orange (Transmisiones y Proy.) (370/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:56 AM PST - 05/10/25 End Time: 04:51 PM PST - 05/10/25
We received notification that the network issues previously reported by Roshan (412/20) from Afghanistan (AF) have been resolved. Roshan (412/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00992463
May 10, 18:33 PDT
Investigating -
Start Time: 11:56 AM PST - 05/10/25 End Time: Ongoing
We received notification that Roshan (412/20) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 10, 00:26 PDT
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 9, 23:53 PDT
Resolved -
Start Time: 9:27 PM PDT- 5/7/25 End Time: 4:40 AM PDT- 5/9/25
We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
May 8, 23:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled -
Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Maintenance
Date: 5/8/25 Start Time: 21:00PM PDT End Time: 23:00PM PDT
Summary: We have received notification that US Operator ATT Mobility (310/016;030;150;170;280;380;410;670) will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to ATT Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This ATT Mobility operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
We received notification that the network issues previously reported by ZONG (CMPak) (410/04) from Pakistan (PK) have been resolved. ZONG (CMPak) (410/04)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that ZONG (CMPak) (410/04) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
May 8, 20:55 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:30 PDT
Scheduled -
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation for UK numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 6, 06:59 PDT
Resolved -
Start Time: 6:27 AM PDT - 05/08/25 End Time: 12:19 PM PDT - 05/08/25
We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00991411
May 8, 18:01 PDT
Investigating -
Start Time: 6:27 AM PDT - 05/08/25 End Time: Ongoing
We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start time: 06:39 AM PDT End time: 06:48 AM PDT
Dear Customers and Partners,
Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.
We sincerely apologize for the inconvenience this may have caused you.
May 8, 07:44 PDT
Investigating -
Dear Customers and Partners,
We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
May 8, 06:53 PDT
Resolved -
Start Time: 12:33 AM PDT - 05/08/25 End Time: 4:44 AM PDT - 05/08/25
We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 00991219
May 8, 04:44 PDT
Investigating -
Start Time: 12:33 AM PDT - 05/08/25 End Time: Ongoing
We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Orange (612/03) from Cote d'Ivoire (CI) have been resolved. Orange (612/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange (612/03) from Cote d'Ivoire (CI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 01:10 AM PDT - 05/07/25 End Time: 04:49 AM PDT - 05/07/25
We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00990631
May 7, 04:49 PDT
Investigating -
Start Time: 01:10 AM PDT - 05/07/25 End Time: Ongoing
We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 12:56 PM PDT - 05/04/25 End Time: 4:10 AM PDT - 05/07/25
We received notification that the network issues previously reported by P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) have been resolved. P + T Corporation (NET*ONE) (648/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We received notification that Carrier Partner from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
May 7, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT
Scheduled -
Issue: Planned Maintenance - United States(US)
Start Time:9 PM PDT - 05/06/25 End Time:1 AM PDT - 05/07/25
Summary:
We received notification that the SMS carrier partner from United States will perform planned maintenance on the date and time specified above.
During this time period, customers with 10DLC that send SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Max Mobile (T-Mobile) from Austria (AT) have been resolved. Max Mobile (T-Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Max Mobile (T-Mobile) from Austria (AT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 05/06/25 Start Time: 9:32 AM PDT - 05/06/25 End Time: 5:36 PM PDT - 05/06/25
Summary:
We would like to inform you that the previously reported network degradation affecting China Telecommunications Corporation (460/03;05;90;11) from China (CN) has been successfully resolved.
We'd like to apologize for any inconvenience this may have caused and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
May 6, 17:41 PDT
Investigating -
Issue: China (CN) - China Telecommunications Corporation (460/03;05;90;11) Quality degradation
Start Time: 9:32 AM PDT - 05/06/25 End Time: Ongoing
Summary:
We received notification that China Telecommunications Corporation (460/03;05;90;11) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 6, 09:50 PDT
Resolved -
Start Time: 5:39 AM PDT - 05/06/25 End Time: 8:14 AM PDT - 05/06/25
We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00990228
May 6, 08:14 PDT
Investigating -
Start Time: 5:39 AM PDT - 05/06/25 End Time: Ongoing
We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 6:22 AM PDT - 05/01/25 End Time: 3:57 AM PDT - 05/06/25
We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso (BF) have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange (613/02) from Burkina Faso (BF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 05/06/2025 Start Time: 2:15 AM PDT End Time: 04:00 AM PDT
We received notification that the network issues previously reported by Small Carriers in United States (US) from United States (US) have been resolved. United States (US) - Small Carriers end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 6, 04:02 PDT
Identified -
Issue: US Operator - Small Carriers Quality Degradation
Date: 05/06/2025 Start Time: 2:15 AM PDT End Time: Ongoing
We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
May 6, 02:22 PDT
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Qatar (QA) - Ooredoo Q.S.C. (427/01;06) from Qatar (QA) have been resolved. Qatar (QA) - Ooredoo Q.S.C. (427/01;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Qatar (QA) - Ooredoo Q.S.C. (427/01;06) from Qatar (QA) - Ooredoo Q.S.C (427/01;06) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Addons: Contact Match, SIM Swap, Age Verify, Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 1, 05:27 PDT
Resolved -
Date: 05/05/25 Start Time: 05:00 AM PST End Time: 09:30 AM PST
We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 5, 13:03 PDT
Investigating -
Date: 05/05/25 Start Time: 05:00 AM PST End Time: Ongoing
Please note that Phone ID Sim Swap service may experience delays toward Brazil. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
May 5, 12:21 PDT
Resolved -
Start Time: 11:19 AM PDT - 4/30/25 End Time: 1:42 AM PDT - 5/03/25
We received notification that the network issues previously reported by Telemob SA (Onatel) from Burkina Faso (BF) have been resolved. Telemob SA (Onatel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00987915
May 4, 21:57 PDT
Investigating -
Start Time: 11:19 AM PDT - 4/30/25 End Time: Ongoing
We received notification that Burkina Faso (BF) - Telemob SA (Onatel) (613/01) from Burkina Faso (BF) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Start Time: 10:00 am PDT - 05/04/25 End Time: 01:00 pm PDT - 05/04/25
We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
May 4, 14:08 PDT
We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
May 4, 11:39 PDT
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation for Vodafone numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 1, 10:09 PDT
We received a notification that there were delivery issues with United States - T-Mobile and that everything has now been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Resolved -
Start Time: 09:21 AM PDT - 05/03/25 End Time: 12:11 PM PDT - 05/03/25
We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00989160
May 3, 13:09 PDT
Update -
We are continuing to investigate this issue.
May 3, 13:05 PDT
Update -
We are continuing to investigate this issue.
May 3, 09:29 PDT
Investigating -
Start Time: 09:21 AM PDT - 05/03/25 End Time: Ongoing
We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 09:39 AM PDT - 05/02/2025 End Time: 10:49 AM PDT - 05/02/2025
We received notification that the network issues previously reported by Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Philippines (PH) - Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00988849
May 2, 11:02 PDT
Investigating -
Start Time: 09:39 AM PDT - 05/02/2025 End Time: Ongoing
We received notification that Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 07:48 AM PDT - 05/02/25 End Time: 09:39 AM PDT - 05/02/25
We received notification that the network issues previously reported by Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) have been resolved. Smart mobile (Latelz) (456/02;05;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00988797
May 2, 09:58 PDT
Investigating -
Start Time: 07:48 AM PDT - 05/02/25 End Time: Ongoing
We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 08:06 AM PDT - 05/02/25 End Time: 08:14 AM PDT - 05/02/25
We received notification that previously reported quality degradation toward United States (US) - ALL MNOs have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF case: 00988809
May 2, 08:46 PDT
Investigating -
Issue: United States (US) - ALL MNOs Quality degradation
Date: 05/02/25 Start Time: 08:06 AM PDT End Time: ongoing
Summary: We currently experience quality degradation toward United States (US) - ALL MNOs. Customers that send SMS messages to United States (US) - ALL MNOs users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.