System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.

Operator Service Alert Yemen - Spacetel (MTN)

Identified - We received notification that Spacetel (MTN) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 16, 06:06 PST

Operator Service Alert Canada - Canada (CA) - ICE Wireless (302/620)

Monitoring - We have received notification that traffic is temporarily restored, however engineers are still investigating the issue. We will provide further updates as they become available.
Dec 12, 00:55 PST

Update - Dear Customers and Partners,

The carrier Iristel/Ice Wireless has just informed that the traffic has been temporarily restored. Their engineers are still investigating. An update will be provided once more information becomes available.
Dec 6, 14:44 PST

Update - Dear Customers and Partners,

The carrier Iristel/Ice Wireless is still experiencing connection issues. Their engineers are still investigating.

An update will be provided once more information becomes available.
Nov 30, 11:49 PST

Identified - We have received a notification that Canada (CA) - ICE Wireless (302/620) from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 03:01 PST

Standard Services Operational

SMS Operational

Voice Operational

PhoneID Operational

Score Operational

App Verify Operational

Developer Portal Operational

Enterprise Services Operational

SMS Verify Operational

Voice Verify Operational

Smart Verify Operational

Push Verify Operational

PhoneID Standard Operational

PhoneID Contact Operational

PhoneID Live Operational

TelePortal Operational

Operator Alerts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 19, 2018

No incidents reported today.

Dec 18, 2018

No incidents reported.

Dec 17, 2018

Operator Service Alert United States - C Spire Wireless (Cellular South)

Resolved - This incident has been resolved.
Dec 17, 12:25 PST

Identified - We received notification that C Spire Wireless (Cellular South) from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 15, 09:09 PST

Dec 15, 2018

Operator Service Alert Yemen - Spacetel (MTN) (421/02)

Resolved - We received notification that the network issues previously reported by Spacetel (MTN) from Yemen have been resolved. Spacetel (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 15, 12:15 PST

Dec 14, 2018

Operator Service Alert Yemen - Yemen Mobile (CDMA) (421/03)

Resolved - We received notification that the network issues previously reported by Yemen Mobile (CDMA) (421/03) from Yemen have been resolved. Yemen Mobile (CDMA) (421/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 14, 10:52 PST

Identified - We received notification that Yemen Mobile (CDMA) (421/03) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 14, 10:15 PST

Operator Service Alert - Planned Maintenance - T-Mobile USA - 2018-12-13 - 2018-12-14

Completed - T-Mobile has extended the duration for this maintenance to one hour.
Dec 14, 05:30 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 22:01 PST

Scheduled - Issue: US Operator - T-Mobile USA Maintenance

Date: 2018-12-13
Start Time: 22:00 PST
Date: 2018-12-14
End Time: 04:30 PST

Summary:
We have received notification that US Operator T-Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 12, 14:24 PST

Operator Service Alert Malawi - Telekom Network Ltd (TNM) (650/01)

Resolved - We received notification that the network issues previously reported by Telekom Network Ltd (TNM) (650/01) from Malawi have been resolved. Telekom Network Ltd (TNM) (650/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 14, 04:24 PST

Update - We are continuing to work on a fix for this issue.
Dec 14, 04:23 PST

Identified - We received notification that Telekom Network Ltd (TNM) (650/01) from Malawi is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 14, 01:13 PST

Dec 11, 2018

Operator Service Alert United States - Sprint

Resolved - Dear Customers and Partners,

SMS delivery has now been restored as of 12/11/2018 03:02 PM ET

We are currently reviewing root cause and will provide additional information once we have completed the investigation.
Dec 11, 12:50 PST

Identified - We received notification that Sprint from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Start Date Time: 12/11/2018 10:50 AM ET

Expected impact: Message Latency
Dec 11, 09:47 PST

Dec 10, 2018

Operator Service Alert Unied States - Sprint USA

Resolved - We received notification that the network issues previously reported by Sprint USA from United States have been resolved. Sprint USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
End Date Time: 12/10/2018 08:47 AM PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 10, 09:57 PST

Identified - We received notification that Sprint USA from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Start Date Time: 12/10/2018 08:05 AM PDT
End Date Time: TBD

Please accept our apologies on behalf of the carrier for any inconvenience or impact this may have to your business.
Dec 10, 09:01 PST

Service Alert - Planned Maintenance - US T-Mobile

Resolved - This incident has been resolved.
Dec 10, 03:16 PST

Investigating - Date: 09-10-Dec-2018
Start Time: 11 PM PDT 09-Dec-2018
End Time: 03 AM PDT 10-Dec-2018

Summary:
Our supplier has informed us of an emergency maintenance on US T-Mobile SMS platform for landline and toll-free numbers at the time mentioned above.

During the maintenance period, there is no anticipated customer impact. However in the unlikely event of disruption to the services, customers may experience delays to SMS MT and MO messages sent to and from T-Mobile subscribers only.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 9, 23:01 PST

Dec 8, 2018

No incidents reported.

Dec 7, 2018

Operator Service Alert Madagascar - Vodacom 646/04

Resolved - We received notification that the network issues previously reported by Vodacom from Madagascar have been resolved. Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 7, 19:08 PST

Identified - We received notification that Vodacom from Madagascar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 7, 07:01 PST

Dec 6, 2018

Operator Service Alert Nigeria - Nigeria Communications Ltd (MTN) (621/30)

Resolved - This incident has been resolved.
Dec 6, 11:37 PST

Identified - We received notification that Nigeria Communications from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 6, 08:20 PST

Issue: US Operator - United States Cellular Corp USA

Completed - The scheduled maintenance has been completed.
Dec 6, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 23:00 PST

Scheduled - Start Date: 12/05/2018
Start Time: 11:00 PM PST

End Date: 12/06/2018
End Time: 02:00 AM PST

Summary:
We have received notification that US Operator Cellular Corp USA will be performing planned maintenance on the date and time specified above. During this time period, SMS and MMS messaging delays may be experienced.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 5, 06:56 PST

Operator Service Alert - Planned Maintenance - Sprint - 12/05/2018

Resolved - We received notification that the network issues previously reported by Sprint from USA have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 6, 01:44 PST

Investigating - Issue: US Operator - Sprint Maintenance

Date: 12/05/2018 -12/06/2018
Start Time: 10:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 5, 14:08 PST

System Status

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