System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Issue: US Operator - T-Mobile USA Maintenance

Date: 09/Dec/2019
Start Time: 00:00 AM PDT
End Time: 03:00 AM PDT

Summary:

Dear Customers,

The carrier mentioned above has informed us of maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued on the Opeperator's SMS gateway for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Dec 6, 15:40 PST
Issue: Canadian Operators (MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron Canada) Maintenance

Date: 10/Dec/19
Start Time: 01:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that Canadian Operators (MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron Canada) will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to MTS Canada, SSI Micro, Xplornet, Wightman, and Videotron users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canadian operators will not be affected by this operators maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Dec 5, 14:01 PST
Issue: US Operator - Verizon USA Maintenance

Date: 10/12/2019
Start Time:11:00 PDT/PST
End Time: 16:00 PDT/PST

Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users , will not impact your MT and MO SMS traffic. Other US operators will not be affected by this Verizon USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Dec 6, 08:59 PST
Past Incidents
Dec 8, 2019

No incidents reported today.

Dec 7, 2019
Resolved - Start Date: 04/12/2019
Start Time: 07:29 PM PST
End Date: 06/12/2019
End Time: 08:11 AM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 7, 15:00 PST
Identified - Date: 04/12/2019
Start Time: 7:29 PM PDT/PST
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 4, 19:43 PST
Resolved - Date: 06/12/19
Start Time: 10:41 PM PDT

Date: 07/12/19
End Time: 01:50 AM PDT

We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 7, 02:00 PST
Identified - Date: 06/12/19
Start Time: 10:41 PM PDT
End Time: Ongoing

We received notification that Nepal Mobile (Nepal Telecom) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 6, 22:50 PST
Dec 5, 2019
Completed - The scheduled maintenance has been completed.
Dec 5, 15:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 PST
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 05/12/2019
Start Time: 09:00 AM PST
End Time: 03:00 PM PST

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 3, 04:31 PST
Resolved - Start Time: 04/Dec/2019 -- 03:35 PM PDT
End Time: 05/Dec/2019 -- 11:35 AM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from PERU have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 5, 11:42 PST
Identified - Date: 04/12/2019
Start Time: 03:35 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 4, 14:48 PST
Completed - The scheduled maintenance has been completed.
Dec 5, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 01:00 PST
Scheduled - Issue: Canada Operator - Rogers & Fido Maintenance

Date: 05/12/2019
Start Time: 01:00 AM PST
End Time: 02:00 AM PST

Summary:
We have received notification that Canada Operators Rogers & Fido will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Rogers & Fido users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this Rogers & Fido operator maintenance.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 1, 05:43 PST
Dec 4, 2019
Resolved - Date: 4/12/2019
Start Time: 8.23AM PDT
End Time: 11:33AM PDT


We received notification that the network issues previously reported by Wataniya Mobile from Palestine have been resolved. Wataniya Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 4, 11:38 PST
Identified - Date: 4/12/2019
Start Time: 8.23AM PDT
End Time: Ongoing

We received notification that Wataniya Mobile (425/06) from Palestine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 4, 08:53 PST
Resolved - Start Date: 02/12/2019
Start Time: 08:20 PM PST
End Date: 12/04/19
End Time: 09:00 AM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 4, 09:17 PST
Identified - Date: 02/12/2019
Start Time: 08:20 PM PST
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 2, 20:24 PST
Resolved - Issue: US Operator - Sprint Maintenance - Resolved

Date: 03/12/2019 - 04/12/2019
Start Time: 9:00 PM PST 3/12/2019
End Time: 3:00 AM PST 4/12/2019

We received notification that the maintenance previously reported by Sprint from US has been resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 4, 03:17 PST
Investigating - Issue: US Operator - Sprint Maintenance

Date: 03/12/2019 - 04/12/2019
Start Time: 9:00 PM PST 3/12/2019
End Time: 3:00 AM PST 4/12/2019

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 4, 01:31 PST
Completed - The scheduled maintenance has been completed.
Dec 4, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 22:00 PST
Scheduled - Issue: US Operator - T-Mobile USA Maintenance

Date: 03/12/2019
Start Time: 22:00 PDT
End Time:04/12/2019 at 03:00 AM PDT

Summary:

We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 2, 13:47 PST
Dec 3, 2019
Resolved - Date: 03/12/19
Start Time: 06:00 AM PST
End Time: 03:36 PM PST

We received notification that the network issues previously reported by Sprint USA from United States have been resolved. Sprint USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 3, 18:10 PST
Identified - Date: 03/12/19
Start Time: 06:00 PST
End Time: Ongoing

We received notification that Sprint USA from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 3, 09:02 PST
Resolved - Date: 03/12/2019
Start Time: 01:03 AM PDT
End Time: 11 AM PDT


We received notification that the network issues previously reported by Djezzy from Algeria have been resolved. Djezzy end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 3, 11:12 PST
Identified - Date: 03/12/2019
Start Time: 01:03 AM PST
End Time: Ongoing

We received notification that Djezzy from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 3, 01:03 PST
Resolved - Date: 03/12/2019
Start Time: 02:26 AM PDT
End Time: 07:30 AM PDT

We received notification that the network issues previously reported by ATM Mobilis from Algeria have been resolved. ATM Mobilis end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 3, 07:41 PST
Identified - Date: 03/12/2019
Start Time: 02:26 AM PST
End Time: Ongoing

We received notification that ATM Mobilis from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 3, 02:28 PST
Resolved - Start Date: 02/12/2019
Start Time: 11:08 PM PST
End Date: 03/12/2019
End Time: 02:31 AM PST

We received notification that the network issues previously reported by Sprint from USA have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 3, 02:32 PST
Identified - Date: 02/12/2019
Start Time: 11:08 PM PDT
End Time: Ongoing

We received notification that Sprint from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 3, 01:26 PST
Dec 2, 2019
Resolved - Date: 02/12/2019
Start Time: 08:06 PM PST
End Time: 11:08 PM PST

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 2, 23:19 PST
Identified - Date: 02/12/2019
Start Time: 08:06 PM PST
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 2, 20:17 PST
Resolved - Start Date: 01/12/2019
Start Time: 11:52 PM PST
End Date: 02/12/2019
End Time: 03:14 PM PST

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 2, 15:37 PST
Identified - Date: 01/12/2019
Start Time: 11:52 PM PST
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 1, 23:53 PST
Resolved - Date: 02/12/19
Start Time: 07:29 AM PST
End Time: 02:52 PM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 2, 15:21 PST
Identified - Date: 02/12/19
Start Time: 07:29 AM PDT
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 2, 07:41 PST
Resolved - Date:12/02/2019
Start Time: 04:00AM PDT
End Time: 06:33AM PDT

We received notification that the network issues previously reported by United Kingdom - Vodafone from United Kingdom have been resolved. United Kingdom - Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 2, 08:16 PST
Identified - Date: 02 Dec 2019
Start Time: 04:00 AM PDT
End Time: Ongoing

We received notification that Vodafone from United Kingdom is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 2, 04:13 PST
Dec 1, 2019
Resolved - Date:01/12/2019
Start Time: 5:53 PM PDT/PST
End Time: 8:52 PM PDT/PST

We received notification that the network issues previously reported by Medi Telecom from Morocco have been resolved. Medi Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 20:56 PST
Identified - Date: 01/12/2019
Start Time: 5:53 PM PDT/PST
End Time: Ongoing

We received notification that Medi Telecom from Morocco is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 1, 18:05 PST
Resolved - Date:01/12/2019
Start Time: 05:41 AM PST
End Time: 08:15 PM PST

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 20:21 PST
Identified - Date: 01/12/2019
Start Time: 05:41 AM PST
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 1, 06:21 PST
Resolved - Date: 01/12/2019
Start Time: 04:30 AM PST
End Time: 08:34 AM PST

We received notification that the network issues previously reported by Partner Orange from Israel have been resolved. Partner Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 08:42 PST
Identified - Date: 01/Dec/2019
Start Time: 04:30 AM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 1, 04:46 PST
Resolved - Date:11/27/2019
Start Time: 12:19 PM PDT
End Time: 07:18 AM PST

We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 06:15 PST
Identified - Date: 11/23/2019
Start Time: 12:19 Pm PDT
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 12:12 PST
Resolved - Date: 01/Dec/2019
Start Time: 12:20 AM PDT
End Time: 03:20 AM PDT

We received notification that the network issues previously reported by Indosat Ooredoo from Indonesia have been resolved. Indosat Ooredoo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 03:30 PST
Identified - Date: 01/12/2019
Start Time: 00:20
End Time: Ongoing

We received notification that Indosat Ooredoo from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 1, 00:31 PST
Resolved - Start Time: 30/Nov/2019 11:05 PM PDT
End Time: 01/Dec/2019 01:55 AM PDT

We received notification that the network issues previously reported by Partner Orange from Israel have been resolved. Partner Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 01:59 PST
Identified - Date: 30/Nov/2019
Start Time: 11:05 PM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 23:08 PST
Nov 30, 2019
Resolved - Start Date: 27/11/2019
Start Time: 07:13 PM PST
End Date: 29/11/2019
End Time: 12:56 PM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 09:45 PST
Identified - Date: 27/11/2019
Start Time: 07:13 PM PST
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 27, 19:51 PST
Nov 29, 2019

No incidents reported.

Nov 28, 2019
Completed - The scheduled maintenance has been completed.
Nov 28, 01:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 00:31 PST
Scheduled - Issue: Multiple Canadian Carriers Maintenance

Date: 28/11/19
Start Time: 00:30 AM PST
End Time: 01:30 AM PST

Impacted Carrier(s):
Telus Canada
Rogers Canada
Bell Mobility Canada
Sasktel Canada
Fido (Microcell) Canada
MTS Canada
Telebec Canada
Virgin Mobile Canada
Videotron Canada
Freedom / Wind Canada
Mobilicity Canada
Eastlink Wireless Canada

The carriers mentioned above will be affected by a planned maintenance. Please note that during the maintenance period, customers may experience delays and failures to SMS MO messages as well as standard rate messages sent from subscribers on the affected carriers.


Also, customers may experience delays to SMS delivery reports on the affected carriers.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 26, 11:53 PST
Nov 27, 2019
Resolved - Start Date: 24/11/2019
Start Time: 08:33 PM PST
End Date: 27/11/2019
End Time: 02:18 PM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 27, 16:48 PST
Identified - Date: 24/11/2019
Start Time: 08:33 PM PST
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 20:46 PST
Nov 26, 2019
Resolved - Date: 26/11/2019
Start Time: 08:14 PM PST
End Time: 03:06 AM PST

We received notification that the network issues previously reported by Cootel/Xinwei from Cambodia have been resolved. Cootel/Xinwei end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 02:29 PST
Identified - Date: 19/11/2019
Start Time: 08:14 PM PST
End Time: Ongoing

We received notification that Cootel/Xinwei from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 19, 20:25 PST
Nov 25, 2019
Resolved - Dear Customers and Partners,

We received notification that SMS delivery towards the Indian 'Bharti Airtel' carrier has been fully restored.

Start time: 25/Nov/2019 02 PM PDT
End time: 25/Nov/2019 5:30 PM PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 25, 17:33 PST
Identified - Dear Customers and Partners,

We received notification about the possible delay of SMS delivery for India (IN) - Bharti Airtel (404/10;49;48;96;03;45;95;31;93;90;92;02;70;94;97;98;40;16) carrier.

Start time: 25/Nov/2019 2PM PDT
End time: Ongoing

We will inform you once the operator has come to a resolution.
Nov 25, 14:50 PST
Resolved - Date: 25/11/2019
Start Time: 00:20 PST
End Time: 10:11 AM PST

We received notification that the network issues previously reported by Sprint from USA have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 25, 10:13 PST
Identified - Date: 25/11/2019
Start Time: 00:20 PST
End Time: Ongoing

We received notification that Sprint from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 01:46 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 25/11/2019
Start Time: 00:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 22, 12:36 PST
Nov 24, 2019
Resolved - Start Date: 23/11/2019
Start Time: 04:42 PM PST
End Date: 24/11/2019
End Time: 02:42 PM PST

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 24, 15:47 PST
Identified - Date: 23/11/2019
Start Time: 04:42 PM PST
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 17:42 PST