System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (420/04)

Effective Date: Already started

Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia

Operator: all

Effective Date: Already Started

Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania

Operator: All

Effective Date: Already Started

Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates

Operator: all

Effective Date: Already started

Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia

Operator: MegaFon (250/02)

Effective Date: already started

Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam

Operator: Hanoi Telecom (452/05)

Effective Date: 3-May-21

Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: affecting landline and toll free numbers towards US and CA - Maintenance

Date: 05/19/2021
Start Time: 08:00 PM PDT
End Time: 11:59 PM PDT

Summary:
Our Supplier has informed us of planned maintenance towards US and CA which may impact SMS and MMS landlines and toll-free numbers at the time mentioned above.

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window; however, in the unlikely event of a disruption to the service, MO SMS/MMS will be queued by the carrier and MT SMS/MMS will be queued on the suppliers SMS gateway for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Apr 30, 16:02 PDT
TelePortal Maintenance - Scheduled May 20, 00:00-05:00 PDT
Date: 05/20/2021
Start Time: 00:00 AM PDT
End Time: 05:00 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on May 17, 02:10 PDT
Past Incidents
May 17, 2021

No incidents reported today.

May 16, 2021
Resolved - Start Date: 05/16/2021
Start Time: 08:00 PM PDT
End Time: 08:54 PM PDT
End Date: 05/16/2021

We received notification that the network issues previously reported by Etisalat from Egypt have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 16, 21:46 PDT
Identified - Date: 05/16/2021
Start Time: 08:00 PM PDT
End Time: Ongoing

We received notification that Etisalat from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 20:25 PDT
Resolved - Date: 05/16/2021
Start Time: 01:10 PM PDT
End Time: 02:54 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 16, 15:25 PDT
Identified - Date: 05/16/2021
Start Time: 01:10 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 13:44 PDT
Resolved - Date: 05/16/2021
Start Time: 00:35 AM PDT
End Time: 08:00 AM PDT

We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia have been resolved. MTC Saudi Arabia (Zain SA) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 16, 09:03 PDT
Identified - Date: 05/16/2021
Start Time: 00:35 AM PDT
End Time: Ongoing

We received notification that MTC Saudi Arabia (Zain SA) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 00:40 PDT
Resolved - Start Time: 05/15/2021 10:50 PM PDT
End Time: 05/16/2021 12:15 AM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
May 16, 00:23 PDT
Identified - Date: 05/15/2021
Start Time: 10:50 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 22:56 PDT
Resolved - Date: 05/15/2021
Start Time: 10:34 PM PDT
End Time: 05/16/2021 at 00:00 AM PDT

We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia have been resolved. MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 16, 00:08 PDT
Identified - Date: 05/15/2021
Start Time: 10:34 PM PDT
End Time: Ongoing

We received notification that MTC Saudi Arabia (Zain SA) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 22:45 PDT
May 15, 2021
Resolved - Date: 05/15/2021
Start Time: 01:57 PM PDT
End Time: 07:32 PM PDT

We received notification that the network issues previously reported by Algar from Brazil have been resolved. Algar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 15, 19:56 PDT
Identified - Date: 05/15/2021
Start Time: 01:57 PM PDT
End Time: Ongoing

We received notification that Algar from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 14:10 PDT
Resolved - Date: 05/15/2021
Start Time: 02:03 PM PDT
End Time: 03:15 PM PDT

We received notification that the network issues previously reported by Pegaso PCS. (Movistar) from Mexico have been resolved. Pegaso PCS. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 15, 15:28 PDT
Identified - Date: 05/15/2021
Start Time: 02:03 PM PDT
End Time: Ongoing

We received notification that Pegaso PCS. (Movistar) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 14:31 PDT
Resolved - Date: 05/15/2021
Start Time: 08:42 AM PDT
End Time: 10:40 AM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 15, 10:53 PDT
Identified - Date: 05/15/21
Start Time: 08:42 AM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) [716/10] from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 09:05 PDT
Resolved - Date: 05/15/2021
Start Time: 08:42 AM PDT
End Time: 10:40 AM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 15, 10:52 PDT
Identified - Date: 05/15/2021
Start Time: 08:42 AM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 10:49 PDT
May 14, 2021

Unresolved incident: MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies.

May 13, 2021
Resolved - Date: 05/13/2021
Start Time: 12:31 PM PDT
End Time: 02:20 PM PDT

We received notification that the network issues previously reported by Orange from Tunisia have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 13, 14:42 PDT
Identified - Date: 05/13/2021
Start Time: 12:31 PM PDT
End Time: Ongoing

We received notification that Orange from Tunisia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 13, 13:18 PDT
Resolved - Date: 05/13/2021
Start Time: 02:54AM PDT
End Time: 04:10AM PDT

We received notification that the network issues previously reported by Zain (419/02) from Kuwait have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 13, 04:16 PDT
Identified - Date: 05/13/2021
Start Time: 02:54AM PDT
End Time: Ongoing

We received notification that Zain (419/02) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 13, 03:02 PDT
Completed - The scheduled maintenance has been completed.
May 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 02:00 PDT
Scheduled - Issue: Canada Operator - Multiple Canada Operators Maintenance

Date: 05/13/2021
Start Time: 02:00 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that Multiple Canada Operators will be performing planned maintenance on the date and time specified above. During this time period users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 3, 13:46 PDT
Completed - The scheduled maintenance has been completed.
May 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Date: 05/12/2021 - 05/13/2021
Start Time: 09:00 PM IN PDT
End Time: 02:00 AM IN PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 10, 12:26 PDT
May 12, 2021
Resolved - Date: 05/12/2021
Start Time: 01:58 PM PDT
End Time: 06:15 PM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 12, 18:41 PDT
Identified - Date: 05/12/2021
Start Time: 01:58 PM PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 12, 14:10 PDT
Resolved - Date: 05/12/2021
Start Time: 03:24 PM PDT
End Time: 04:26 PM PDT

We received notification that the network issues previously reported by T-Mobile from the USA have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 12, 17:12 PDT
Identified - Date: 05/12/2021
Start Time: 03:24 PM PDT
End Time: Ongoing

We received notification that T-Mobile from the USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 12, 16:29 PDT
Resolved - Date: 05/12/2021
Start Time: 02:48 PM PDT
End Time: 04:06 PM PDT

We received notification that the network issues previously reported by Viettel Mobile from Peru have been resolved. Viettel Mobile from Peru end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 12, 16:14 PDT
Identified - Date: 05/12/2021
Start Time: 02:48 PM PDT
End Time: Ongoing

We received notification that Viettel Mobile from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 12, 15:00 PDT
Resolved - Date: 05/12/2021
Start Time: 05:56 AM PDT
End Time: 07:20 AM PDT

We received notification that the network issues previously reported by Zain (419/02) from Kuwait have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 12, 07:27 PDT
Identified - Date: 05/12/2021
Start Time: 05:56AM PDT
End Time: Ongoing

We received notification that Zain (419/02) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 12, 06:09 PDT
Completed - The scheduled maintenance has been completed.
May 12, 02:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Date: 05//11/2021 - 05/12/2021
Start Time: 09:00 PM IN PDT
End Time: 02:00 AM IN PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 10, 12:25 PDT
May 11, 2021
Resolved - Date: 05/10/21
Start Time: 12:45 PM PDT
End Time: 03:13 PM PDT

We received notification that the network issues previously reported by Myanmar Telenor from Myanmar have been resolved. Myanmar Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 11, 22:26 PDT
Identified - Date: 05/10/21
Start Time: 12:45 PM PDT
End Time: Ongoing

We received notification that Myanmar Telenor from Myanmar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 10, 12:53 PDT
Resolved - Dear Customers and Partners,

A previously reported issue impacting TeleSign ticketing portal is now resolved. All services are now operating as expected.

We apologize for this interruption and for any impact on you or your customers.

Please feel free to contact support@telesign.com for any additional questions or inquiries.
May 11, 17:47 PDT
Identified - Dear Customers and Partners,

We are currently experiencing a service discrepancy affecting our ticketing portal.

We are working on identifying the root cause and implementing a resolution.

Once we have more information, we will make sure to update you.
May 11, 15:23 PDT
Resolved - Date: 05/11/21
Start Time: 7:36 AM PDT
End Time: 09:03 AM PDT

We received notification that the network issues previously reported by Kuwait (KW) - Zain from Kuwait have been resolved. Kuwait (KW) - Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 11, 09:06 PDT
Identified - Date: 05/11/21
Start Time: 7:36AM PDT
End Time: Ongoing

We received notification that Kuwait (KW) - Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 11, 07:49 PDT
Resolved - Date: 05/11/2021
Start Time: 03:41 AM PDT
End Time: 04:30 AM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 11, 04:35 PDT
Identified - Date: 05/11/21
Start Time: 03:41AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 11, 03:59 PDT
Resolved - Date: 05/11/2021
Start Time: 03:35 AM PDT
End Time: 04:08 AM PDT

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 11, 04:21 PDT
Identified - Date: 05/11/2021
Start Time: 03:35 AM PDT
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 11, 03:40 PDT
Completed - The scheduled maintenance has been completed.
May 11, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 02:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 18:31 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 18:31 PDT
Scheduled - Issue: Planned Maintenance - Multiple Operators, Canada

Date: 05/19/2021
Start Time: 02:00 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that Canada Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this maintenance.

Rogers Wireless (NNC: 302720)
Rogers Wireless - Fido (NNC:302370)
Videotron, Fido (NNC: 302500)
Telus Mobility (NNC: 302220)
MTS Mobility (NNC: 302660)
SaskTel Mobility (NNC: 302680)
Virgin Mobile (NNC: 302611)
Freedom Mobile (NNC: 302490)
Eastlink Wireless (NNC: 302270)
Bell Mobility (NNC: 302610)

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 30, 16:14 PDT
Resolved - Date: 05/11/2021
Start Time: 00:55 AM PDT
End Time: 02:25 AM PDT
We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 11, 02:39 PDT
Update - We are continuing to work on a fix for this issue.
May 11, 02:37 PDT
Identified - Date: 05/11/2021
Start Time: 00:55 AM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 11, 01:09 PDT
May 10, 2021
Resolved - Date: 05/10/2021
Start Time: 04:54 PM PDT
End Time: 05:24 PM PDT

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 10, 17:28 PDT
Identified - Date: 05/10/2021
Start Time: 04:54 PM PDT
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 10, 17:15 PDT
Resolved - Start Time: Date: 10/05/2021
Start Time: 06:04AM PDT
End Time: 10/05/2021 07:23 PDT

We received notification that the network issues previously reported by Zain (419/02) from Kuwait have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 10, 08:12 PDT
Identified - Date: 10/05/2021
Start Time: 06:04AM PDT
End Time: Ongoing

We received notification that Zain (419/02) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 10, 06:17 PDT
Completed - The scheduled maintenance has been completed.
May 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: 05/09/2021
Start Time: 09:00 PM PST 05/09/2021
End Time: 04:00 AM PST 05/10/2021

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 4, 11:48 PDT
Completed - The scheduled maintenance has been completed.
May 10, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Start Date: 05/09/2021
Start Time: 09:00 PM PDT
End Date: 05/10/2021
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 20, 16:10 PDT
Resolved - Date: 05/09/2021
Start Time: 11:45 PM PDT
End Time: 05/10/2021 02:25AM PDT

We received notification that the network issues previously reported by Pelephone Communications Ltd from Israel have been resolved. Pelephone Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 10, 02:36 PDT
Identified - Date: 05/09/2021
Start Time: 11:45 PM PDT
End Time: Ongoing

We received notification that Pelephone Communications Ltd from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 9, 23:51 PDT
May 9, 2021
Resolved - Date: 05/09/2021
Start Time: 1:40 PM PDT
End Time: 03:24 PM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 9, 15:28 PDT
Identified - Date: 05/09/2021
Start Time: 1:40 PM PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 9, 13:47 PDT
Resolved - Date: 05/09/2021
Start Time: 12:22 AM PDT
End Time: 06:00 AM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 9, 07:55 PDT
Identified - Date: 05/09/2021
Start Time: 12:22 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 9, 00:30 PDT
May 8, 2021
Resolved - Date: 05/08/2021
Start Time: 04:17 PM PDT
End Time: 08:41 PM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 8, 23:08 PDT
Identified - Date: 05/08/2021
Start Time: 4:17 PM PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 8, 16:31 PDT
Resolved - Date: 05/08/2021
Start Time: 07:47 AM PDT
End Time: 02:02 PM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 8, 14:07 PDT
Identified - Date: 05/08/2021
Start Time: 07:47 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 8, 07:54 PDT
Completed - The scheduled maintenance has been completed.
May 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 21:00 PDT
Scheduled - Issue: affecting landline and toll free numbers towards US and CA - Maintenance

Start Date: 05/07/2021
Start Time: 09:00 PM PDT
End Date: 05/08/2021
End Time: 03:00 AM PDT

Summary:
Our Supplier has informed us of planned maintenance towards US and CA which may impact SMS and MMS landlines and toll-free numbers at the time mentioned above.

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window; however, in the unlikely event of a disruption to the service, MO SMS/MMS will be queued by the carrier and MT SMS/MMS will be queued on the suppliers SMS gateway for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 27, 13:00 PDT
May 7, 2021
Resolved - Date: 05/07/2021
Start Time: 05:02 AM PDT
End Time: 03:55 PM PDT

We received notification that the network issues previously reported by Rogers Wireless from Canada have been resolved. Rogers Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 7, 20:28 PDT
Identified - Date: 05/07/2021
Start Time: 05:02 AM PDT
End Time: Ongoing

We received notification that Rogers Wireless Inc from Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 7, 06:18 PDT
Resolved - Date: 05/07/2021
Start Time: 00:30 AM PDT
End Time: 02:30 AM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 7, 02:21 PDT
Identified - Date: 05/07/2021
Start Time: 00:30 AM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 7, 00:38 PDT
Completed - The scheduled maintenance has been completed.
May 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 05/06/2021
Start Time: 09:00 PM
End Time: 05/07/2021 at 01:00 AM PDT

Summary:
We have received notification that regional US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this regional US Operators operator maintenance.

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 30, 19:55 PDT
Resolved - Start Time: 05/06/2021 10:30 PM PDT
End Time: 05/07/2021 00:05AM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) from Guatemala end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 7, 00:10 PDT
Identified - Date: 05/06/2021
Start Time: 10:30 PM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 6, 22:36 PDT
May 6, 2021
Resolved - Date: 06/05/21
Start Time: 04:28 AM PDT
End Time: 10:49 AM PDT

We received notification that the network issues previously reported by Kazakhstan Kcell JSC from Kazakhstan have been resolved. Kazakhstan Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 6, 10:54 PDT
Identified - Date: 06/05/21
Start Time: 04:28 AM PDT
End Time: Ongoing

We received notification that Kazakhstan Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 6, 04:35 PDT
Resolved - Date: 05/06/2021
Start Time: 06:09 AM PDT
End Time: 08:00 AM PDT

We received notification that the network issues previously reported by Zain from Kuwait have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 6, 08:04 PDT
Identified - Date: 05/06/2021
Start Time: 06:09 AM PDT
End Time: Ongoing

We received notification that Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 6, 06:20 PDT
Resolved - Date: 05/05/2021 05/06/2021
Start Time: 09:26 PM PDT 05/05/2021
End Time: 06:06 AM PDT 05/06/2021

We received notification that the network issues previously reported by Libyana Mobile Phone from Libya (LY) have been resolved. Libyana Mobile Phone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 6, 06:31 PDT
Identified - Date: 05/05/2021
Start Time: 09:26 PM PDT
End Time: Ongoing

We received notification that Libyana Mobile Phone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 5, 21:35 PDT
Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:01 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: 05/05/2021
Start Time: 09:00 PM PST 05/05/2021
End Time: 04:00 AM PST 05/06/2021

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 4, 11:44 PDT
Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:01 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Start Date: 05/05/2021
Start Time: 09:00 PM PDT
End Date: 05/06/2021
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 3, 18:42 PDT
Completed - The scheduled maintenance has been completed.
May 6, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 21:00 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 05/05/2021
Start Time: 09:00 PM
End Time: 05/06/2021 at 01:00 AM PDT

Summary:
We have received notification that regional US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this regional US Operators operator maintenance.

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 30, 19:55 PDT
May 5, 2021
Resolved - Date: 05/05/2021
Start Time: 08:16 PM PDT
End Time: 11:40 PM PDT

We received notification that the network issues previously reported by RCS & RDS DigiMobil from Romania have been resolved. RCS & RDS DigiMobil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 5, 23:48 PDT
Identified - Date: 05/05/2021
Start Time: 08:16 PM PDT
End Time: Ongoing

We received notification that RCS & RDS DigiMobil from Romania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 5, 20:26 PDT
Resolved - Date: 05/03/2021
Start Time: 07:00 AM PDT
End Time: 05/05/2021 at 11:53 AM PDT

We received notification that the network issues previously reported by Orange from Dominican Republic have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 5, 16:46 PDT
Identified - Date: 05/03/2021
Start Time: 07:00 AM PDT
End Time: Ongoing

We received notification that Orange from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 3, 07:14 PDT
Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: 05/04/2021
Start Time: 09.00 PM - PST - 05/04/2021
End Time: 04:00 AM - PST- 05/05/2021

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 4, 11:30 PDT
Completed - The scheduled maintenance has been completed.
May 5, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Start Date: 05/04/2021
Start Time: 09:00 PM PDT
End Date: 05/05/2021
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 3, 18:39 PDT
Completed - The scheduled maintenance has been completed.
May 5, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 21:00 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 05/04/2021
Start Time: 09:00 PM
End Time: 05/05/2021 at 01:00 AM PDT

Summary:
We have received notification that regional US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this regional US Operators operator maintenance.

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 30, 19:56 PDT
May 4, 2021
Resolved - Date: 05/04/21
Start Time: 10:22 PM PDT
End Time: 10:59 PM PDT

We received notification that the network issues previously reported by AMX Argentina (Claro) from Argentina have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 4, 23:33 PDT
Identified - Date: 05/04/21
Start Time: 10:22 PM PDT
End Time: Ongoing

We received notification that AMX Argentina (Claro) from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 4, 22:30 PDT
Resolved - Start Date: 05/03/2021
Start Time: 11:00 PM PDT
End Date: 05/04/2021
End Time: 05:50 AM PDT

Previously reported issues with 2-Way SMS delivery toward Puerto Rico have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 4, 21:40 PDT
Investigating - Date: 05/03/2021
Start Time: 11:00 PM PDT
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Puerto Rico.
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
May 4, 01:24 PDT
Resolved - Start Time: 05/03/2021 21:04 PM PDT
End Time: 05/04/2021 12:30 PM PDT

We received notification that the network issues previously reported by Rogers Wireless Inc and Fido from Canada have been resolved. Rogers Wireless Inc and Fido end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 4, 21:14 PDT
Identified - Date: 05/03/2021
Start Time: 21:04 PM PDT
End Time: Ongoing

We received notification that Rogers Wireless Inc and Fido from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. Clients may experience delayed Short Code MT/MO/DR. We will inform you once the operator has come to a resolution.
May 4, 12:22 PDT
Resolved - Date: 05/04/2021
Start Time: 10:20 AM PDT
End Time: 06:03 PM PDT

We received notification that the network issues previously reported by Orange (Telkom Kenya) from Kenya have been resolved. Orange (Telkom Kenya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 4, 18:08 PDT
Identified - Date: 05/04/2021
Start Time: 10:20 AM PDT
End Time: Ongoing

We received notification that Orange (Telkom Kenya) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 4, 10:28 PDT
Resolved - Date: 05/04/21
Start Time: 02:05 AM PDT
End Time: 11:35 AM PDT
We received notification that the network issues previously reported by Orange from Kenya have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 4, 09:40 PDT
Identified - Date: 05/04/21
Start Time: 02:05 AM PDT
End Time: Ongoing

We received notification that Kenya Orange from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 4, 02:11 PDT
Completed - The scheduled maintenance has been completed.
May 4, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 21:00 PDT
Scheduled - Issue: US Operator - U.S. Cellular Maintenance

Start Date: 05/03/21
Start Time: 09:00 PM PDT
End Date: 05/04/21
End Time: 01:00 AM PDT

Summary:
We have received notification that US Operator U.S. Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to U.S. Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this U.S. Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 30, 04:55 PDT
May 3, 2021
Resolved - Start Date/Time: 05/02/2110:34 PM PDT
End Date/Time: 05/03/21 07:50 AM PDT

We received notification that the network issues previously reported by Dominican Republic Orange from the Dominican Republic have been resolved. Dominican Republic Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 3, 05:53 PDT
Identified - Date: 05/02/21
Start Time: 10:34 PM PDT
End Time: Ongoing

We received notification that Dominican Republic Orange from the Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 2, 22:42 PDT