System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Investigating - Date: 19/01/20
Start Time: 10:36 PST
End Time: Ongoing
We received notification that Indosat Ooredoo from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 22:49 PST
Start Time: 10:36 PST
End Time: Ongoing
We received notification that Indosat Ooredoo from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 22:49 PST
Update - Date: 19/01/2019
Start Time: 05:57 AM PDT/PST
End Time: 09:04 AM PDT/PST
We received notification that the network issues previously reported by Palestine Telecomm Co Ltd (Jawaal) from Palestine have been resolved. Palestine Telecomm Co Ltd (Jawaal) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 15:48 PST
Start Time: 05:57 AM PDT/PST
End Time: 09:04 AM PDT/PST
We received notification that the network issues previously reported by Palestine Telecomm Co Ltd (Jawaal) from Palestine have been resolved. Palestine Telecomm Co Ltd (Jawaal) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 15:48 PST
Investigating - Date: 19/01/2019
Start Time: 05:57 AM PDT/PST
End Time: Ongoing
We received notification that Palestine Telecomm Co Ltd (Jawaal) from Palestine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 06:06 PST
Start Time: 05:57 AM PDT/PST
End Time: Ongoing
We received notification that Palestine Telecomm Co Ltd (Jawaal) from Palestine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 06:06 PST
Standard Services
Operational
SMS
Operational
Voice
Operational
PhoneID
Operational
Score
Operational
App Verify
Operational
Developer Portal
Operational
Enterprise Services
Operational
SMS Verify
Operational
Voice Verify
Operational
Smart Verify
Operational
Push Verify
Operational
PhoneID Standard
Operational
PhoneID Contact
Operational
PhoneID Live
Operational
TelePortal
Operational
Score
Operational
Operator Alerts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA)
Jan 1, 00:00 - Jan 15, 00:00 PST
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - Planned Maintenance - US Cellular - 22/01/2020
Jan 22, 23:00 - Jan 23, 02:00 PST
Issue: US Operator - US Cellular Maintenance
Date: 22/01/2020
Start Time: 23:00 PM
End Time: 02:00 AM
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 21, 03:58 PST
Date: 22/01/2020
Start Time: 23:00 PM
End Time: 02:00 AM
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 21, 03:58 PST
Operator Service Alert #00228002 - Planned Maintenance - Bell and Virgin Canada - 2020-01-23
Jan 23, 01:00-03:00 PST
Date: 23/01/2020
Start Time: 1 AM PDT
End Time: 3 AM PDT
Summary:
We are writing to inform you about an up and coming maintenance which will affect Bell and Virgin Canada.
During the maintenance clients may experience failed or delayed MT or MO messages. Delivery Notifications during this period may be delayed for either of these operators.
Affected Products: Canadian Short Codes
Impact MT: Clients may experience failed or delayed MT messages towards Bell and Virgin Canada.
Impact MO: Clients may experience delayed MO traffic from Bell and Virgin Canada MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from Bell and Virgin Canada.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 15, 16:47 PST
Start Time: 1 AM PDT
End Time: 3 AM PDT
Summary:
We are writing to inform you about an up and coming maintenance which will affect Bell and Virgin Canada.
During the maintenance clients may experience failed or delayed MT or MO messages. Delivery Notifications during this period may be delayed for either of these operators.
Affected Products: Canadian Short Codes
Impact MT: Clients may experience failed or delayed MT messages towards Bell and Virgin Canada.
Impact MO: Clients may experience delayed MO traffic from Bell and Virgin Canada MSISDNs.
Impact DLR: Clients may experience failed or delayed Delivery Notifications from Bell and Virgin Canada.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 15, 16:47 PST
TelePortal Maintenance - Scheduled
Jan 30, 01:00-03:30 PST
Date: 30/01/2020
Start Time: [01:00 PDT/PST]
End Time: [03:30 PDT/PST]
TeleSign has scheduled database maintenance on client portals during the above-mentioned timeframe. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Jan 21, 03:14 PST
Start Time: [01:00 PDT/PST]
End Time: [03:30 PDT/PST]
TeleSign has scheduled database maintenance on client portals during the above-mentioned timeframe. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Jan 21, 03:14 PST