System Status
This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.
Service Metrics
Identified - Date: 11/25/22
Start Time: 08:19 AM PST
End Time: Ongoing
We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 2022 - 09:55 PST
Start Time: 08:19 AM PST
End Time: Ongoing
We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 2022 - 09:55 PST
Identified - Date: 11/25/22
Start Time: 08:19 AM PST
End Time: Ongoing
We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 2022 - 08:26 PST
Start Time: 08:19 AM PST
End Time: Ongoing
We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 2022 - 08:26 PST
Identified - Country: USA
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Identified - Country: Romania
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Identified - Country: Canada
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Investigating - Dear customer,
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Identified - End Time: TBD
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Identified - Country: Haiti
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Identified - Date: 07/28/2022
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
Identified - Country: Pakistan
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
Update - Dear Customers and Partners,
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 23:15 PST
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 2021 - 12:28 PST
Dec 21, 2021 - 12:28 PST
Investigating - Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 11:37 PST
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 11:37 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
Standard Services
Operational
SMS
Operational
Voice
Operational
PhoneID
Operational
Score
Operational
App Verify
Operational
Developer Portal
Operational
2-Way SMS
Operational
Enterprise Services
Operational
SMS & SMS Verify
Operational
Voice Verify
Operational
Smart Verify
Operational
Push Verify
Operational
PhoneID Standard
Operational
PhoneID Contact
Operational
PhoneID Live
Operational
TelePortal
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Score
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2-Way SMS
Operational
Operator Alerts
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Operator Alerts WW
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Operator Alerts EMEA
Operational
Operator Alerts APAC
Operational
Operator Alerts North America
Operational
Operator Alerts LATAM
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Regulatory Updates
?
Operational
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA)
Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
Operator Service Alert - Planned Maintenance - United States TFN traffic - 11/30 - 12/01/2022
Nov 30, 2022 21:00 - Dec 1, 2022 01:00 PST
Issue: United States TFN traffic
Start Date: 11/30/22
Start Time: 09:00 PM PDT
End Date: 12/01/22
End Time: 01:00 AM PDT
Summary:
We have received a notification that US TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Oct 25, 2022 - 12:21 PDT
Start Date: 11/30/22
Start Time: 09:00 PM PDT
End Date: 12/01/22
End Time: 01:00 AM PDT
Summary:
We have received a notification that US TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Oct 25, 2022 - 12:21 PDT
Operator Service Alert - Planned Toll-Free Numbers Maintenance
Dec 7, 2022 20:00 - Dec 8, 2022 00:00 PST
Issue: US Operator - US&CA - Toll Free Numbers
Date: 12/07/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:50 PST
Date: 12/07/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:50 PST
Operator Service Alert - Planned Toll-Free Numbers Maintenance
Dec 14, 2022 20:00 - Dec 15, 2022 00:00 PST
Issue: US Operator - US&CA - Toll Free Numbers
Date: 12/14/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:51 PST
Date: 12/14/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:51 PST
Operator Service Alert - Planned Toll-Free Numbers Maintenance
Dec 27, 2022 20:00 - Dec 28, 2022 00:00 PST
Issue: US Operator - US&CA - Toll Free Numbers
Date: 12/27/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:53 PST
Date: 12/27/22
Start Time: 8PM PST
End Time: 12 AM PST
Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 21, 2022 - 12:53 PST