Telesign will perform scheduled maintenance in one of Telesign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you, in case of intermittent service delays during this period.
We apologize for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please get in touch with us at support@telesign.com.
Jul 11, 2025 - 02:00 PDT
We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:
1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".
2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)
3. Trademark (The trademark must be registered on the China Trademark Network.)
Apr 16, 2025 - 02:35 PDT
Scheduled -
Dear valued clients, please be advised of an important change taking effect soon.
Starting June 1st, 2025, a monthly fee of $30 will be introduced for all Sender IDs associated with the Kazakhstan network KaR-Tel LLP (Beeline - 401/01).
This fee will apply to both newly registered Sender IDs and those already approved.
We recommend reviewing your current Sender ID usage to ensure alignment with this update.
Thank you for your continued cooperation and understanding.
May 20, 2025 - 03:22 PDT
Scheduled -
The ComReg (Irish regulatory authority) portal is now live. All companies can register their Sender IDs directly via the following link: https://senderid.comreg.ie/sender-id-sign-up.
The deadline to complete Sender ID registration is July 3rd. After this date, any unregistered Sender IDs will be replaced with a default ID such as “LikelySCAM”. Additionally, starting October 3rd, all traffic from unregistered Sender IDs will be fully blocked.
For more information about the Sender ID Registry, please go to ComReg’s official Sender ID webpage at: www.comreg.ie/senderid.
Thank you for your continued cooperation and understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 29, 2025 - 08:48 PDT
Per recent update from Colombian SMS regulators, marketing traffic in Colombia that falls outside the local regulator's approved timeframes will now be automatically queued for delivery the following business day.
Approved Timeframes (Colombia Local Time UTC-5): • Monday to Friday: 7:00 AM - 7:00 PM • Saturday: 8:00 AM - 3:00 PM • Sunday: No marketing traffic permitted
SMS Campaign types impacted by this change:
Collection notices, loan communications, financial services, promotions, and any messages encouraging commercial engagement.
Regulatory Reference: Colombian Law #2300/2023 (July 10, 2023) - GOV.CO
Special Requests: If you require after-hours delivery for specific campaigns, please submit your business case to Telesign Support including: • Expected volume • Campaign examples • Justification Posted on
May 30, 2025 - 07:18 PDT
Scheduled -
We have recently received new regulations pertaining to China Mobile, specifically concerning the inclusion of phone numbers and website URLs in message content.
#Regulation Scope - Effective Date: June 1, 2025 - Applicable Traffic: All traffic destined for China (from our perspective, this includes both international and local traffic). - Note: From the perspective of Chinese operators, "Generic" traffic without any signature registered is still considered "local" traffic to China. Generic traffic serves as a workaround for international traffic and operates on a best-effort basis.
#Regulation Details 1. Content Restrictions - China Mobile will block any messages containing phone numbers or URLs hosted outside of China. - Phone numbers with country codes outside of China will be classified as "hosted outside China." - URLs with IP addresses hosted outside of China will be classified as "hosted outside China."
2. Approval Process for Compliant Content - Messages containing phone numbers and URLs hosted within China may be delivered, provided that customers: - Submit the content for review. - Obtain whitelisting approval prior to sending any traffic.
3. Submission Requirements - URL Format: Only the second-level domain needs to be declared; a complete link is not required. Examples: domainA.com; domainB.com - China Telecom Requirements: Each whitelist request per signature may include a maximum of 1 URL and 2 phone numbers.
Currently, there are no delivery issues associated with this regulation. However, to ensure full compliance with the new requirements, please adhere to the following guidelines: 1. All URLs and/or phone numbers included in your messages must be registered alongside your local signatures. Messages containing unregistered URLs or phone numbers will be blocked from delivery. 2. For traffic using a generic signature, we recommend omitting URLs and phone numbers from your content to avoid potential delivery disruptions.
Your prompt attention to these requirements is greatly appreciated. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 27, 2025 - 02:24 PDT
To comply with Telekom Romania (Cosmote) regulatory requirements effective immediately, all clients registering Sender IDs must submit one of the following Letter of Authorization (LOA) forms:
#Required Forms (kindly choose one): • Trademark Use Agreement — if the Sender ID matches your registered brand/trademark • Sender ID Use Agreement — if the Sender ID does not match your brand/trademark Clients are responsible for selecting the correct form based on their Sender ID usage.
#Key Points to Note: 1. These new LOA forms are mandatory for all new Sender ID registrations toward Telekom Romania (Cosmote). 2. Chain of LOAs is accepted. 3. No other changes to the registration process, all previously required details remain the same and are included within the new LOA templates.
Thank you for your cooperation. Posted on
Jul 08, 2025 - 01:17 PDT
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 23:00 PM PST - 07/22/25 End Time: 05:00 AM PST - 07/23/25
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by AMX Argentina (Claro) from [COUNTRY] have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that AMX Argentina (Claro) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
07/17/2025 Start Time: 04:05 AM PDT End time: 04:19 AM PDT
Dear Customers and Partners, The instability on our platform has been resolved.
Our team is currently reviewing the root cause and will provide additional information once we have completed the investigation. If you have any questions, please contact us at support@telesign.com.
Jul 17, 05:13 PDT
Update -
We are continuing to investigate this issue.
Jul 17, 04:50 PDT
Investigating -
Dear Customers and Partners,
We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Jul 17, 04:36 PDT
Resolved -
Start Time: 1:55 AM PDT - 07/17/25 End Time: 3:29 AM PDT - 07/17/25
We received notification that the network issues previously reported by ScanCom Ltd (MTN) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01028078
Jul 17, 05:03 PDT
Investigating -
Start Time: 1:55 AM PDT - 07/17/25 End Time: Ongoing
We received notification that ScanCom Ltd (MTN) (620/01) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 01:55 AM PDT - 07/17/25 End Time: 02:34 AM PDT - 07/17/25
We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01028082
Jul 17, 03:22 PDT
Investigating -
Start Time: 01:55 AM PDT - 07/17/25 End Time: Ongoing
We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Issue: US Operator - United States (US) - United States Cellular Corp (311/220;580)
Start Time: 10:00 PM PDT - 07/17/25 End Time: 3:03 AM PDT - 07/17/25
We received notification that the network issues previously reported by United States Cellular Corp (311/220;580) from United States (US) have been resolved. United States Cellular Corp (311/220;580) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01027833
Jul 17, 03:03 PDT
Investigating -
Issue: US Operator - United States (US) - United States Cellular Corp (311/220;580)
Start Time: 10:00 PM PDT - 07/16/25 End Time: Ongoing
Summary:
We currently experience quality degradation toward United States (US) - United States Cellular Corp (311/220;580) SMS messages towards these operator may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
Completed -
The scheduled maintenance has been completed.
Jul 17, 03:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 16, 23:00 PDT
Scheduled -
Planned Maintenance - United States (US) - T-MOBILE
Start Time: 23:00 PM PDT - 7/16/25 End Time: 3:00 AM PDT- 7/17/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 01:14 AM PST - 07/16/25 End Time: 11:08 PM PST - 07/16/25
We received notification that the network issues previously reported by Cellcom Guinee S.A. (611/05) from Guinea (GN) have been resolved. Cellcom Guinee S.A. (611/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01026435
Jul 16, 23:55 PDT
Investigating -
Start Time: 01:14 AM PST - 07/16/25 End Time: Ongoing
We received notification that Cellcom Guinee S.A. (611/05) from Guinea (GN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Austria (AT) - Hutchison 3G (232/05;10;14;16;19) from Austria (AT) have been resolved. Austria (AT) - Hutchison 3G (232/05;10;14;16;19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Austria (AT) - Hutchison 3G (232/05;10;14;16;19) from Austria (AT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Telefonica Movil de Chile (730/02) from Chile (CL) have been resolved. Telefonica Movil de Chile (730/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by ATM Mobilis (603/01) from Algeria (DZ) have been resolved. ATM Mobilis (603/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that ATM Mobilis (603/01) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 1:35 AM PDT - 07/16/25 End Time: 5:19 AM PDT - 07/16/25
We received notification that the network issues previously reported by Entel Peru S.A. (716/07;17;31) from Peru (PE) have been resolved. Entel Peru S.A. (716/07;17;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01026455
Jul 16, 05:54 PDT
Investigating -
Start Time: 1:35 AM PDT - 07/16/25 End Time: Ongoing
We received notification that Entel Peru S.A. (716/07;17;31) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jul 16, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 20:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 08:00 PM PDT - 07/15/25 End Time: 02:00 AM PDT - 07/16/25
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above.
Resolved -
Start Time: 10:15 AM PST- 07/15/25 End Time: 12:15 PM PST - 07/15/25
Previously reported issues with 2-Way SMS delivery toward Colombia(CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
SF- 01025848
Jul 15, 23:59 PDT
Investigating -
Start Time: 10:15 AM PST- 07/15/25 End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO) - Movil SA (Tigo) (732/103;111;165). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
We received notification that the network issues previously reported by Verizon Wireless (310/004;006;010;012;590) from United States (US) have been resolved. Verizon Wireless (310/004;006;010;012;590)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
SF 01026356
Jul 15, 23:54 PDT
Investigating -
Issue: United States (US) - Verizon Wireless (310/004;006;010;012;590) Quality degradation
Start Time: 10:00 PM PDT - 07/15/25
Summary:
We currently experience quality degradation toward United States (US) - Verizon Wireless (310/004;006;010;012;590)
SMS messages towards this operator may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 1:38 AM PDT - 07/15/25 End Time: 2:14 AM PDT - 07/15/25
We received notification that the network issues previously reported by Turkcell (286/01;99) from Turkey (TR) have been resolved. [Turkcell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01025486
Jul 15, 02:19 PDT
Investigating -
Start Time: 1:38 AM PDT - 07/15/25 End Time: Ongoing
We received notification that Turkcell (286/01;99) from Turkey (TR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 01:38 AM PDT - 07/15/25 End Time: 02:14 AM PDT - 07/15/25
We received notification that the network issues previously reported by TRNC - KKTC Cell (286/01) from Turkey (TR) have been resolved. TRNC - KKTC Cell (286/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01025485
Jul 15, 02:18 PDT
Investigating -
Start Time: 01:38 AM PDT - 07/15/25 End Time: Ongoing
We received notification that TRNC - KKTC Cell (286/01) from Turkey (TR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01024864
Jul 14, 05:58 PDT
Investigating -
Issue: United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) - Quality degradation
Start Time: 05:04AM PST - 07/14/25
Summary:
We currently experience quality degradation toward United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830). SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jul 13, 20:26 PDT
We received notification from our partner that Number Deactivation and Contact Match are currently having issues in [Country Name], which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 13, 15:12 PDT
Our Network Engineers have identified and successfully resolved this incident.
We would like to make it clear that this incident had no actual impact on our services from the customer's perspective. We stand by the reliability of our services and are committed to maintaining the highest standards for our clients.
If you have additional questions, please feel free to contact support@telesign.com.
Jul 11, 14:09 PDT
Investigating -
Dear Customers and Partners,
We are currently experiencing a Silent Verify service disruption.
Our Network Engineers team is working to identify the root cause and implement a solution.
Once we have more information, we will make sure to update you.
Jul 11, 13:46 PDT
We received notification that the network issues previously reported by ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) (620/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that ScanCom Ltd (MTN) (620/01) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date:07/10/25 Start Time: 08:17 AM PDT End Time: 04:50 PM PDT
We received notification that the network issues previously reported by China Mobile (460/00;02;07;28;04;08) from China (CN) have been resolved. China Mobile (460/00;02;07;28;04;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 10, 16:51 PDT
Identified -
Date: 07/10/25 Start Time: 08:17 AM PDT End Time: Ongoing
Summary: We currently experience quality degradation towardChina (CN) - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile (460/00;02;07;28;04;08) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 10, 09:48 PDT
Resolved -
Date: 07/10/202 Start Time: 04:00 AM PDT End Time: 06:08 AM PDT
We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jul 10, 07:51 PDT
Identified -
Date: 07/10/202 Start Time: 04:00 AM PDT End Time: Ongoing
We received notification from our partner that Phone ID Sim Swap is currently having issues for Brazil Claro, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 10, 05:41 PDT
Resolved -
Date: 07/10/2025 Start Time: 03:46 AM PDT End Time: 05:18 AM PDT
We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jul 10, 06:01 PDT
Identified -
Date: 07/10/2025 Start Time: 03:46 AM PDT End Time: Ongoing
We received notification from our partner that Phone ID Contact is currently having issues in United Kingdom, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 10, 05:33 PDT
Resolved -
Start Time: 11:10 pm PDT - 07/09/25 End Time: 1:55 am PDT - 07/010/25
Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
We are currently experiencing issues with 2-Way SMS delivery toward Belgium (BE). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
We received notification that the network issues previously reported by AMX Argentina (Claro) (722/310;320;330) from Argentina (AR) have been resolved. AMX Argentina (Claro) (722/310;320;330) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that AMX Argentina (Claro) (722/310;320;330) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Telekom Srbija (220/03) from Serbia have been resolved. Telekom Srbija (220/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telekom Srbija (220/03) from Serbia (RS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 07/09/25 Start Time: 08:38 AM PDT End Time: 06:00 PM PDT
Summary: We currently experience quality degradation toward China (CN) - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile (460/00;02;07;28;04;08) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 9, 18:02 PDT
Identified -
Date: 07/09/25 Start Time: 08:38 AM PDT End Time: Ongoing
Summary: We currently experience quality degradation toward China (CN) - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile (460/00;02;07;28;04;08) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 9, 09:10 PDT
We received notification that the network issues previously reported by Cellcom Guinee S.A. (611/05) from Guinea (GN) have been resolved. Cellcom Guinee S.A. (611/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Cellcom Guinee S.A. (611/05) from Guinea (GN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
This incident has been resolved.
Jul 8, 22:01 PDT
Update -
Date: 07/08/25 Start Time: 07:01 AM PDT End Time: 08:50 PM PDT
Previously reported quality degradation toward China (CN) - China Mobile (460/00;02;07;28;04;08) is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 8, 21:59 PDT
Identified -
Date: 07/08/25 Start Time: 07:01 AM PDT End Time: Ongoing
Summary: We currently experience quality degradation toward China (CN) - China Mobile (460/00;02;07;28;04;08). Customers that send SMS messages to China Mobile (460/00;02;07;28;04;08) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 8, 10:02 PDT
Resolved -
Start Time: 07:08 AM PST - 07/08/25 End Time: 9:15 PM PST - 07/08/25
We received notification that the network issues previously reported by Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) have been resolved. Odido Netherlands B.V. (204/02;16;20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01021402
Jul 8, 21:24 PDT
Investigating -
Start Time: 07:08 AM PST - 07/08/25 End Time: Ongoing
We received notification that Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 06/18/25 Start Time: 7:00 AM PST 06/19/25 End Time: 12:07 AM PST 07/07/25
We received notification that the network issues previously reported in Iran have been resolved. All MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01010004/01010935/01010938
Jul 8, 20:47 PDT
Identified -
Date: 06/18/25 Start Time: 7:00 AM PST 06/19/25 End Time: Ongoing
We received notification that all MNOs from Iran(IR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once operators have come to a resolution.
Resolved -
Start Time: 09:27 AM PDT - 07/07/25 End Time: 05:21 PM PDT - 07/07/25
We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01020928
Jul 7, 18:05 PDT
Investigating -
Start Time: 09:27 AM PDT - 07/07/25 End Time: Ongoing
We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by MegaFon OJSC (250/02;14;30;57;41) from Russia (RU) have been resolved. MegaFon OJSC (250/02;14;30;57;41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MegaFon OJSC (250/02;14;30;57;41) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 12:34 AM PDT - 07/07/25 End Time: 02:31 AM PDT - 07/07/25
We received notification that the network issues previously reported by Medi Telecom (604/00) from Morocco (MA) have been resolved. Medi Telecom (604/00) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01020581
Jul 7, 03:16 PDT
Investigating -
Start Time: 12:34 AM PDT - 07/07/25 End Time: Ongoing
We received notification that Medi Telecom (604/00) from Morocco (MA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Multiple MNOs from Turkey (TR) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Multiple MNOs from Turkey (TR)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.