System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Service Metrics
Identified - Date: 05/20/2022
Start Time: 01:17 PM PDT
End Time: Ongoing
We received notification that customers who send SMS via Shared Short Codes may experience a delay in the delivery of SMS OTP messages.
We will inform you once the issue come to a resolution.
May 20, 13:40 PDT
Start Time: 01:17 PM PDT
End Time: Ongoing
We received notification that customers who send SMS via Shared Short Codes may experience a delay in the delivery of SMS OTP messages.
We will inform you once the issue come to a resolution.
May 20, 13:40 PDT
Identified - Date: 05/16/22
Start Time: 12:21 AM PDT
End Time: Ongoing
We received notification that Yemen Mobile (CDMA) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 00:36 PDT
Start Time: 12:21 AM PDT
End Time: Ongoing
We received notification that Yemen Mobile (CDMA) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 00:36 PDT
Identified - Date: 05/15/22
Start Time: 09:40 PM PDT
End Time: Ongoing
We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 00:29 PDT
Start Time: 09:40 PM PDT
End Time: Ongoing
We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 16, 00:29 PDT
Identified - Date: 05/12/2022
Start Time: 02:50 AM PDT
End Time: Ongoing
We received notification that customers who send SMS via 10DLC may experience issues in the delivery of SMS messages to US and CA.
Messages sent from Toll-Free Numbers and Short Codes are delivered as expected.
We will inform you once the issue comes to a resolution.
May 12, 03:28 PDT
Start Time: 02:50 AM PDT
End Time: Ongoing
We received notification that customers who send SMS via 10DLC may experience issues in the delivery of SMS messages to US and CA.
Messages sent from Toll-Free Numbers and Short Codes are delivered as expected.
We will inform you once the issue comes to a resolution.
May 12, 03:28 PDT
Identified - Country: Colombia
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 5, 03:33 PDT
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 5, 03:33 PDT
Identified - Date: 05/02/22
Start Time: 12:15 AM PDT
End Time: Ongoing
We received notification that TriMob LLC from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 2, 00:26 PDT
Start Time: 12:15 AM PDT
End Time: Ongoing
We received notification that TriMob LLC from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 2, 00:26 PDT
Identified - Country: Indonesia
Operators: all
Details: Due to Eid Al-Fitr holiday, operators in Indonesia have a platform freeze from 25 April 2022 until 8 May 2022. The registration will resume on the 9th of May 2022.
May 4, 01:46 PDT
Operators: all
Details: Due to Eid Al-Fitr holiday, operators in Indonesia have a platform freeze from 25 April 2022 until 8 May 2022. The registration will resume on the 9th of May 2022.
May 4, 01:46 PDT
Identified - Country: Hong Kong
Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)
Effective date: 1st of May
Details: The operator Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link) announced that the LOA is needed in order to register Sender IDs for financial companies. The LOA should be signed and stamped by the brand owner on company letterhead.
Apr 27, 07:06 PDT
Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)
Effective date: 1st of May
Details: The operator Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link) announced that the LOA is needed in order to register Sender IDs for financial companies. The LOA should be signed and stamped by the brand owner on company letterhead.
Apr 27, 07:06 PDT
Identified - Country: Indonesia
Operator: XL
Effective Date: 1st of May
Details: Effective the 1st of May 2022 the XL network will do a review of all local Sender IDs and if there’s no traffic in the last 3 months, Sender ID will be cancelled.
Apr 26, 07:37 PDT
Operator: XL
Effective Date: 1st of May
Details: Effective the 1st of May 2022 the XL network will do a review of all local Sender IDs and if there’s no traffic in the last 3 months, Sender ID will be cancelled.
Apr 26, 07:37 PDT
Identified - Country: Hong Kong
Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)
Effective Date: Already started
Details: Sender ID registration is now needed for Hong Kong for the network Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link).
Apr 20, 09:13 PDT
Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)
Effective Date: Already started
Details: Sender ID registration is now needed for Hong Kong for the network Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link).
Apr 20, 09:13 PDT
Investigating - Date: 4/20/22
Start Time: 12:30 AM PDT
End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward India.
Please note that a portion of DLC is impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
Apr 20, 00:37 PDT
Start Time: 12:30 AM PDT
End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward India.
Please note that a portion of DLC is impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
Apr 20, 00:37 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 16:44 PDT
Mar 31, 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 9, 01:20 PST
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 9, 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 8, 18:49 PST
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 8, 18:49 PST
Identified - Country: Tanzania
Operator: TTCL
Effective Date: Already started
Details: All Sender ID registrations are on hold for the network TTCL Tanzania, there is no ETA for registrations to be resumed.
Mar 25, 04:44 PDT
Operator: TTCL
Effective Date: Already started
Details: All Sender ID registrations are on hold for the network TTCL Tanzania, there is no ETA for registrations to be resumed.
Mar 25, 04:44 PDT
Identified - Due to the current situation in Russia, generic sender IDs are no longer allowed. Operators have started detecting and blocking generic Sender IDs. Because of this, it is highly recommended to register Sender IDs in order to avoid delivery issues. Until Sender IDs are registered, quality degradation for this destination is expected.
Mar 14, 08:56 PDT
Mar 14, 08:56 PDT
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 07:31 PST
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 07:31 PST
Identified - Country: Thailand
Operator: all
Effective date: Already Started
Details: The LOA is now mandatory for every Sender ID registration for Thailand.
Mar 3, 02:47 PST
Operator: all
Effective date: Already Started
Details: The LOA is now mandatory for every Sender ID registration for Thailand.
Mar 3, 02:47 PST
Identified - Country: Turkey
Operator: all
Effective Date: Already started
Details: From now on, the NOC letter is mandatory for all Sender ID registration for Turkey. The Sender ID registration requirements for this destination are Sender ID, message content, URL, company name, Business registration certificate and NOC letter.
Feb 25, 00:26 PST
Operator: all
Effective Date: Already started
Details: From now on, the NOC letter is mandatory for all Sender ID registration for Turkey. The Sender ID registration requirements for this destination are Sender ID, message content, URL, company name, Business registration certificate and NOC letter.
Feb 25, 00:26 PST
Identified - Country: Thailand
Operator: all
Effective date: Already Started
Details: The LOA is required when registering Sender IDs for Thailand in order to enable delivery of OTP traffic to DND numbers.
Feb 17, 04:05 PST
Operator: all
Effective date: Already Started
Details: The LOA is required when registering Sender IDs for Thailand in order to enable delivery of OTP traffic to DND numbers.
Feb 17, 04:05 PST
Identified - Country: USA
Operator: T-Mobile
Effective date: Already Started
Details: T-Mobile has started an initiative to mitigate non-compliant traffic across their network. As a result of their efforts, there have been short codes suspensions due to violations of T-Mobile’s Code of Conduct. T-Mobile’s non-compliance mitigation efforts include dedicated short codes, shared short codes, and 10DLC. The traffic should be in compliance with the Code of Conduct in order to avoid any issues.
Feb 7, 03:04 PST
Operator: T-Mobile
Effective date: Already Started
Details: T-Mobile has started an initiative to mitigate non-compliant traffic across their network. As a result of their efforts, there have been short codes suspensions due to violations of T-Mobile’s Code of Conduct. T-Mobile’s non-compliance mitigation efforts include dedicated short codes, shared short codes, and 10DLC. The traffic should be in compliance with the Code of Conduct in order to avoid any issues.
Feb 7, 03:04 PST
Identified - Country: Iran
Operator: Irancell (MTN) (432/35)
Effective date: Already started
Details: The operator has announced that due to the new policy, the whitelisting of new contents is not allowed.
Feb 2, 07:44 PST
Operator: Irancell (MTN) (432/35)
Effective date: Already started
Details: The operator has announced that due to the new policy, the whitelisting of new contents is not allowed.
Feb 2, 07:44 PST
Identified - Effective 1st of February 2022, there will be changes in scrubbing logic for all service explicit messages to block them based on DND preferences.
Service Explicit Messages are the messages that are sent to customers after consent is received to send these messages. These are sent only after a thorough verification process, checking that the user has in fact approved such messages to be sent. These messages will also record the users’ consent for future such communications. Service Explicit SMS is used to send offers, discounts, or updates regarding services to existing customers.
Until now these messages were allowed all day for all users apart from Full DND, but as there have been some complaints from DND users, now these messages will be blocked all day for all DND users, allowed only for the ones that subscribed to them and for the non-DND users these messages will be allowed from 10 am until 9 pm.
In addition to this, the industry is beginning to review ALL service content templates registered on respective DLT platforms and will be blacklisting templates, which do not adhere to their stated purpose/classification, with or without prior notice to the concerned PE’s/End-Brand. They shall also be blocking/blacklisting templates which are reported as promotional/fraudulent in customer complaints or identified through the UCC-Detect mechanisms or reported by regulators/law enforcement agencies, as the case may be, with immediate effect.
Jan 31, 08:16 PST
Service Explicit Messages are the messages that are sent to customers after consent is received to send these messages. These are sent only after a thorough verification process, checking that the user has in fact approved such messages to be sent. These messages will also record the users’ consent for future such communications. Service Explicit SMS is used to send offers, discounts, or updates regarding services to existing customers.
Until now these messages were allowed all day for all users apart from Full DND, but as there have been some complaints from DND users, now these messages will be blocked all day for all DND users, allowed only for the ones that subscribed to them and for the non-DND users these messages will be allowed from 10 am until 9 pm.
In addition to this, the industry is beginning to review ALL service content templates registered on respective DLT platforms and will be blacklisting templates, which do not adhere to their stated purpose/classification, with or without prior notice to the concerned PE’s/End-Brand. They shall also be blocking/blacklisting templates which are reported as promotional/fraudulent in customer complaints or identified through the UCC-Detect mechanisms or reported by regulators/law enforcement agencies, as the case may be, with immediate effect.
Jan 31, 08:16 PST
Identified - Countries: USA & Canada
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related non-OTP traffic is not allowed to be sent through TFNs. Regarding this type of companies only OTPs are allowed, other use cases such as marketing, advocating a handset to purchase more crypto, etc. are disallowed and will not be supported.
Jan 28, 02:20 PST
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related non-OTP traffic is not allowed to be sent through TFNs. Regarding this type of companies only OTPs are allowed, other use cases such as marketing, advocating a handset to purchase more crypto, etc. are disallowed and will not be supported.
Jan 28, 02:20 PST
Identified - Country: Iran
Operator: Irancell (MTN) (432/35)
Effective date: Already started
Details: From now on for the operator Irancell (MTN) (432/35) every content needs to be registered prior to sending, content approval and whitelisting are required in order to avoid spam and unapproved contents will not be delivered. This network only supports OTP traffic, other types are forbidden. The information required for the content registration is Sender ID, message content, company name, company website, type of the traffic, company country, company scope of activity and estimated traffic volume.
Jan 25, 07:59 PST
Operator: Irancell (MTN) (432/35)
Effective date: Already started
Details: From now on for the operator Irancell (MTN) (432/35) every content needs to be registered prior to sending, content approval and whitelisting are required in order to avoid spam and unapproved contents will not be delivered. This network only supports OTP traffic, other types are forbidden. The information required for the content registration is Sender ID, message content, company name, company website, type of the traffic, company country, company scope of activity and estimated traffic volume.
Jan 25, 07:59 PST
Identified - Country: Vietnam
Operator: all
Effective Date: 1/29/2022 - 2/7/2022
Details: Vietnam's operators announced Lunar New Year freeze period. The freeze starts on the 29th of January, and it will last until the 7th of February. The last date to submit Sender IDs for registration is the 24th of January 2022, all the requests submitted after this date will be processed on the 8th of February 2022.
Jan 21, 04:17 PST
Operator: all
Effective Date: 1/29/2022 - 2/7/2022
Details: Vietnam's operators announced Lunar New Year freeze period. The freeze starts on the 29th of January, and it will last until the 7th of February. The last date to submit Sender IDs for registration is the 24th of January 2022, all the requests submitted after this date will be processed on the 8th of February 2022.
Jan 21, 04:17 PST
Identified - Effective March 1st, 2022, T-Mobile will be ending the grace period for 10DLC campaign activation fees. On or after March 1st, a $50 campaign fee will be charged for each 10DLC campaign that is activated or migrated.
In addition, T-Mobile will increase the per-message fees for any messaging traffic delivered by way of unsanctioned P2P/inter carrier routes.
The current SMS price is $0.003, effective 1st of March it will be $0.004; current MMS price is $0.01, effective 1st of March it will be $0.013.
Jan 14, 07:38 PST
In addition, T-Mobile will increase the per-message fees for any messaging traffic delivered by way of unsanctioned P2P/inter carrier routes.
The current SMS price is $0.003, effective 1st of March it will be $0.004; current MMS price is $0.01, effective 1st of March it will be $0.013.
Jan 14, 07:38 PST
Identified - Country: Ethiopia
Operator: Ethiopian Telecommunications (636/01)
Effective Date: 5th of January
Details: Generic senders will no longer be allowed for Ethiopian operator Ethiopian Telecommunications (636/01), operator announced that they will be blocked from the 5th of January.
Jan 4, 06:36 PST
Operator: Ethiopian Telecommunications (636/01)
Effective Date: 5th of January
Details: Generic senders will no longer be allowed for Ethiopian operator Ethiopian Telecommunications (636/01), operator announced that they will be blocked from the 5th of January.
Jan 4, 06:36 PST
Identified - Country: Romania
Operator: Vodafone (Connex MobiFon) (226/01)
Effective date: Already started
Details: The Sender ID registration is now necessary for operator Vodafone Romania. The information needed for the registration is: Sender ID, Company Name, URL, Message Sample and type of traffic.
Dec 29, 04:22 PST
Operator: Vodafone (Connex MobiFon) (226/01)
Effective date: Already started
Details: The Sender ID registration is now necessary for operator Vodafone Romania. The information needed for the registration is: Sender ID, Company Name, URL, Message Sample and type of traffic.
Dec 29, 04:22 PST
Update - We are continuing to work on a fix for this issue.
Dec 27, 00:17 PST
Dec 27, 00:17 PST
Identified - Country: Tanzania
Operator: Halotel Viettel
Effective Date: Already started
Details: Operator Halotel Viettel faced serious technical difficulties with the processing of Sender IDs registration requests. Due to this, registration is stopped. There is no clear information from the operator when registration will be resumed.
Dec 27, 00:17 PST
Operator: Halotel Viettel
Effective Date: Already started
Details: Operator Halotel Viettel faced serious technical difficulties with the processing of Sender IDs registration requests. Due to this, registration is stopped. There is no clear information from the operator when registration will be resumed.
Dec 27, 00:17 PST
Identified - Country: Germany
Details: German operators are currently experiencing a holiday freeze, the SC registration will resume on the 11th of January.
Dec 23, 08:26 PST
Details: German operators are currently experiencing a holiday freeze, the SC registration will resume on the 11th of January.
Dec 23, 08:26 PST
Update - Dear Customers and Partners,
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 23:15 PST
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 12:28 PST
Dec 21, 12:28 PST
Investigating - Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 11:37 PST
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 11:37 PST
Identified - Country: Belgium
Details: Belgium operators have announced the holiday freeze, here are the details:
operator Base: all the requests that are submitted until 29/12/2021 will resume registration on 14/01/2022
all the requests that are submitted until 10/01/2022 will resume registration on 03/02/2022
operator Telenet: all the requests that are submitted until 10/01/2022 will resume registration on 19/01/2022
all the requests that are submitted until 24/01/2022 will resume registration on 02/02/2022
Dec 17, 06:10 PST
Details: Belgium operators have announced the holiday freeze, here are the details:
operator Base: all the requests that are submitted until 29/12/2021 will resume registration on 14/01/2022
all the requests that are submitted until 10/01/2022 will resume registration on 03/02/2022
operator Telenet: all the requests that are submitted until 10/01/2022 will resume registration on 19/01/2022
all the requests that are submitted until 24/01/2022 will resume registration on 02/02/2022
Dec 17, 06:10 PST
Identified - Country: Russia
Operator: Motiv (250/35)
Effective date: 17th of December - 15th of January
Details: The Russian operator Motiv announced the holiday freeze from the 17th of December 2021 until the 15th of January 2022, in this period they won't register Sender IDs.
Dec 14, 02:12 PST
Operator: Motiv (250/35)
Effective date: 17th of December - 15th of January
Details: The Russian operator Motiv announced the holiday freeze from the 17th of December 2021 until the 15th of January 2022, in this period they won't register Sender IDs.
Dec 14, 02:12 PST
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of January 2022
Details:
Effective January 1, 2022, T-Mobile will provide reduced 10DLC messaging fees for approved 501c3 charitable organizations, emergency, or educational campaigns. All 10DLC campaigns that are approved by T-Mobile for reduced messaging fees must comply with TCPA laws, CTIA Best Practices, and T-Mobile Messaging Guidelines.
• For Brands that have been confirmed by the Campaign Registry (“TCR”) as a 501c3 organization, all messaging fees will be waived as long as the Brand remains a 501c3 in good standing and the campaign is properly set up according to T-Mobile documentation.
• T-Mobile will waive the Special Business Review Request Fee for Fee Reduction requests.
• T-Mobile will, when applicable, review and determine approval of all submissions at its sole discretion on a case-by-case basis. Satisfying any stated criteria is not a guarantee of approval.
• The brand requesting fee reduction may not be an aggregator of messaging services.
• Any approved Fee Reductions must be provided directly to the brand associated with the submitted campaign, not the aggregator or CSP associated with that campaign.
• The Fee Reduction Program is confidential, including any communications, documents, and reduction decisions.
• Any Fee Reduction is offered at T-Mobile’s discretion and will be re-evaluated on an annual basis.
• Any provided free reduction may be revoked or reduced at any time.
• Fee Reduction will be immediately terminated, and past fee reductions will be applied retroactively should T-Mobile, in its sole discretion, determine:
o The brand approved for fee reduction is not directly benefitting from the provided fee reduction.
o Messaging Content is found to be inconsistent with the details provided in the Special Business Review – Pricing form or as provided in the campaign submission.
The following criteria must be met for these campaign types to qualify for reduced fees:
Campaign Type: 501c3 Charitable Organizations – (100% Reduction)
• The brand must be a 5013C organization in good standing and validated by TCR as part of brand registration.
• Standing will be evaluated on an annual basis.
Campaign Type: K-12 Education – (100% Reduction)
• Campaign messages must be provided as part of a free service offering for use by members of a K-12 educational institution.
• Standard T-Mobile rates will apply for Campaign messages that are part of a premium paid service offering for use by members.
Campaign Type Emergency – (100% Reduction)
• Campaign messages must be designed to support public safety/health during natural disasters, armed conflicts, pandemic outbreaks, and other national or regional emergencies.
• The content of the message must solely be informational.
• Campaign Vertical must be:
o Government (i.e. state, federal, or municipal organizations)
o Healthcare Agency or Authority
Dec 10, 03:37 PST
Operator: T-Mobile
Effective Date: 1st of January 2022
Details:
Effective January 1, 2022, T-Mobile will provide reduced 10DLC messaging fees for approved 501c3 charitable organizations, emergency, or educational campaigns. All 10DLC campaigns that are approved by T-Mobile for reduced messaging fees must comply with TCPA laws, CTIA Best Practices, and T-Mobile Messaging Guidelines.
• For Brands that have been confirmed by the Campaign Registry (“TCR”) as a 501c3 organization, all messaging fees will be waived as long as the Brand remains a 501c3 in good standing and the campaign is properly set up according to T-Mobile documentation.
• T-Mobile will waive the Special Business Review Request Fee for Fee Reduction requests.
• T-Mobile will, when applicable, review and determine approval of all submissions at its sole discretion on a case-by-case basis. Satisfying any stated criteria is not a guarantee of approval.
• The brand requesting fee reduction may not be an aggregator of messaging services.
• Any approved Fee Reductions must be provided directly to the brand associated with the submitted campaign, not the aggregator or CSP associated with that campaign.
• The Fee Reduction Program is confidential, including any communications, documents, and reduction decisions.
• Any Fee Reduction is offered at T-Mobile’s discretion and will be re-evaluated on an annual basis.
• Any provided free reduction may be revoked or reduced at any time.
• Fee Reduction will be immediately terminated, and past fee reductions will be applied retroactively should T-Mobile, in its sole discretion, determine:
o The brand approved for fee reduction is not directly benefitting from the provided fee reduction.
o Messaging Content is found to be inconsistent with the details provided in the Special Business Review – Pricing form or as provided in the campaign submission.
The following criteria must be met for these campaign types to qualify for reduced fees:
Campaign Type: 501c3 Charitable Organizations – (100% Reduction)
• The brand must be a 5013C organization in good standing and validated by TCR as part of brand registration.
• Standing will be evaluated on an annual basis.
Campaign Type: K-12 Education – (100% Reduction)
• Campaign messages must be provided as part of a free service offering for use by members of a K-12 educational institution.
• Standard T-Mobile rates will apply for Campaign messages that are part of a premium paid service offering for use by members.
Campaign Type Emergency – (100% Reduction)
• Campaign messages must be designed to support public safety/health during natural disasters, armed conflicts, pandemic outbreaks, and other national or regional emergencies.
• The content of the message must solely be informational.
• Campaign Vertical must be:
o Government (i.e. state, federal, or municipal organizations)
o Healthcare Agency or Authority
Dec 10, 03:37 PST
Identified - Country: Indonesia
Operator: Telkomsel (510/10); PT. XL Axiata Tbk (510/11;08)
Details: The operators Telkomsel and XL have announced the holiday freeze period:
Telkomsel
Freeze starts on Wednesday, December 22nd, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Wednesday, January 5th, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Wednesday, December 15th, 2021 23:59:59 GMT +7 (JKT time)
XL
Freeze starts on Tuesday, December 21st, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Sunday, January 2nd, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Thursday, December 16th, 2021 23:59:59 GMT +7 (JKT time)
Dec 8, 09:09 PST
Operator: Telkomsel (510/10); PT. XL Axiata Tbk (510/11;08)
Details: The operators Telkomsel and XL have announced the holiday freeze period:
Telkomsel
Freeze starts on Wednesday, December 22nd, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Wednesday, January 5th, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Wednesday, December 15th, 2021 23:59:59 GMT +7 (JKT time)
XL
Freeze starts on Tuesday, December 21st, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Sunday, January 2nd, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Thursday, December 16th, 2021 23:59:59 GMT +7 (JKT time)
Dec 8, 09:09 PST
Update - We are continuing to work on a fix for this issue.
Dec 8, 07:13 PST
Dec 8, 07:13 PST
Identified - Country: Tanzania
Operator: Airtel
Effective date: Already started
Details: In order to register Sender IDs for operator Airtel in Tanzania, it is mandatory to have a brand name in the message content. The operator rejects registering Sender IDs that don't have a brand name in the message content.
Dec 7, 04:20 PST
Operator: Airtel
Effective date: Already started
Details: In order to register Sender IDs for operator Airtel in Tanzania, it is mandatory to have a brand name in the message content. The operator rejects registering Sender IDs that don't have a brand name in the message content.
Dec 7, 04:20 PST
Identified - Country: Japan
Operator: all
Details: Japanese operators have announced the holiday Sender ID Registration freeze. The freeze will be from the 27th of December until the 5th of January, and it will affect all new requests for two-way traffic.
Every request that is submitted until the 10th of December will be completed until the 27th of December, all the requests that are submitted after the 10th of December will be completed after the 11th of January 2022.
Dec 7, 05:01 PST
Operator: all
Details: Japanese operators have announced the holiday Sender ID Registration freeze. The freeze will be from the 27th of December until the 5th of January, and it will affect all new requests for two-way traffic.
Every request that is submitted until the 10th of December will be completed until the 27th of December, all the requests that are submitted after the 10th of December will be completed after the 11th of January 2022.
Dec 7, 05:01 PST
Identified - Country: Czech Republic
Operators: T-Mobile and O2 (Telefonica)
Effective Date: Already started
Details: The Sender ID registration fees for the Czech Republic operators:
- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;
Nov 29, 05:29 PST
Operators: T-Mobile and O2 (Telefonica)
Effective Date: Already started
Details: The Sender ID registration fees for the Czech Republic operators:
- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;
Nov 29, 05:29 PST
Identified - Country: Canada
Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:
1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.
2. Added new language requirements for the Mandatory Keywords:
• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.
The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!
3. Additional information for Cannabis programs included:
CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.
Nov 23, 08:05 PST
Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:
1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.
2. Added new language requirements for the Mandatory Keywords:
• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.
The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!
3. Additional information for Cannabis programs included:
CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.
Nov 23, 08:05 PST
Identified - Country: Chad
Operator: Millicom
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.
Nov 16, 08:14 PST
Operator: Millicom
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.
Nov 16, 08:14 PST
Identified - Country: USA
Operator: Verizon Wireless
Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.
Nov 12, 04:00 PST
Operator: Verizon Wireless
Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.
Nov 12, 04:00 PST
Identified - Country: Thailand
Operator: all
Effective Date: 1st of October
Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.
Nov 2, 04:52 PDT
Operator: all
Effective Date: 1st of October
Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.
Nov 2, 04:52 PDT
Identified - Country: Czech Republic
Operator: T-Mobile
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.
Nov 2, 04:22 PDT
Operator: T-Mobile
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.
Nov 2, 04:22 PDT
Identified - Country: USA
Operator: AT&T
Details:
AT&T has announced annual holiday freeze dates:
• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022
During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Operator: AT&T
Details:
AT&T has announced annual holiday freeze dates:
• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022
During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Identified - Country: USA
Operator: T-Mobile
Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)
Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Operator: T-Mobile
Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)
Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Identified - Country: United Kingdom
Operator: all
Effective Date: already started
Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;
Oct 13, 01:47 PDT
Operator: all
Effective Date: already started
Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;
Oct 13, 01:47 PDT
Identified - Country: Tanzania
Operator: Airtel (640/05)
Effective Date: Already started
Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Oct 8, 00:27 PDT
Operator: Airtel (640/05)
Effective Date: Already started
Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Oct 8, 00:27 PDT
Identified - Country: India
Operator: all
Effective Date: 20th of October
Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.
Oct 6, 00:02 PDT
Operator: all
Effective Date: 20th of October
Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.
Oct 6, 00:02 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December
Details:
T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)
However, effective October 1, 2021, T-Mobile will begin charging the following fees:
• NNID Registration - $2,000
• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);
• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);
• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Operator: T-Mobile
Effective Date: 1st of December
Details:
T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)
However, effective October 1, 2021, T-Mobile will begin charging the following fees:
• NNID Registration - $2,000
• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);
• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);
• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Identified - Country: USA
Operator: all
Effective Date: 1st of November
Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.
Oct 4, 02:18 PDT
Operator: all
Effective Date: 1st of November
Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.
Oct 4, 02:18 PDT
Identified - Country: Russian Federation
Operator: all
Effective date: already started
Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.
Sep 29, 02:24 PDT
Operator: all
Effective date: already started
Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.
Sep 29, 02:24 PDT
Identified - Country: USA
Operator: T-Mobile, AT&T
Effective date: already started
Details:
T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.
AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.
AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:
Unsolicited Message Alerts:
-Must be addressed within five business days of publication;
-RCA must be attached to the audit prior to the audit being closed, and must include:
• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID
Phishing Alerts:
-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Operator: T-Mobile, AT&T
Effective date: already started
Details:
T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.
AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.
AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:
Unsolicited Message Alerts:
-Must be addressed within five business days of publication;
-RCA must be attached to the audit prior to the audit being closed, and must include:
• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID
Phishing Alerts:
-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Identified - Country: Thailand
Operator: all
Effective date: already started
Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Operator: all
Effective date: already started
Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Identified - Countries: Canada
Operator: all
Effective date: 28th of October
Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Operator: all
Effective date: 28th of October
Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: already started
Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Operator: MTN
Effective date: already started
Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Identified - Country: Palestine
Operator: Jawwal
Effective date: already started
Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:
• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Operator: Jawwal
Effective date: already started
Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:
• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Identified - Country: Kenya
Operator: Safaricom
Effective date: already started
Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Operator: Safaricom
Effective date: already started
Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Identified - Country: Myanmar
Operator: all
Effective date: already started
Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Operator: all
Effective date: already started
Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: 15th of September
Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Operator: MTN
Effective date: 15th of September
Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Malaysia -starting September 1st, all messages need to include a brand/company name in the message content
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Identified - Country: Malaysia
Operator: all
Effective date: 1st of September
Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Operator: all
Effective date: 1st of September
Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:02 PDT
Aug 25, 06:02 PDT
Identified - Country: Sri Lanka
Operator: Dialog (MTN-Axiata)
Effective Date: 1st of September
Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:
• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)
The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Operator: Dialog (MTN-Axiata)
Effective Date: 1st of September
Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:
• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)
The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 03:20 PDT
Aug 25, 03:20 PDT
Investigating - With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fines and penalties if you do not comply.
If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.
Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:
https://ts.telesign.com/10dlc-registration
https://ts.telesign.com/tfn-registration
https://ts.telesign.com/dsc-registration
If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.
PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.
Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:
https://ts.telesign.com/10dlc-registration
https://ts.telesign.com/tfn-registration
https://ts.telesign.com/dsc-registration
If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.
PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
Identified - Country: Kazakhstan
Operator: Altel and Tele 2
Effective date: 1st of September
Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Operator: Altel and Tele 2
Effective date: 1st of September
Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Identified - Country: Armenia
Operator: Ucom
Effective date: 23rd of August
Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Operator: Ucom
Effective date: 23rd of August
Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Investigating - Country: Turkey
Operator: All
Effective Date: 9th of August
Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.
All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Operator: All
Effective Date: 9th of August
Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.
All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Identified - Country: Armenia
Operator: Ucom
Effective date: Already started
Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Operator: Ucom
Effective date: Already started
Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Identified - Country: USA
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT