System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
Messaging   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 12, 2017

No incidents reported today.

Dec 11, 2017

No incidents reported.

Dec 10, 2017
Resolved - We received notification that the network issues previously reported by Airtel from Zambia have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com
Dec 10, 11:30 PST
Identified - We received notification that Airtel from Zambia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 10, 05:48 PST
Dec 9, 2017

No incidents reported.

Dec 8, 2017

No incidents reported.

Dec 7, 2017

No incidents reported.

Dec 6, 2017

No incidents reported.

Dec 5, 2017
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 09:00 PST
Scheduled - Date: December 5th 2017
Start Time: 09:00 AM PST
End Time: 13:00 PM PST

TeleSign will be performing database maintenance on client portals during the above mentioned timeframes. During the first hour, portals will be unavailable to customers intermittently. Please plan accordingly. TeleSign core services will not be affected.

We apologize for any inconvenience. If you have any questions please contact support@telesign.com.
Nov 22, 06:40 PST
Dec 4, 2017

No incidents reported.

Dec 3, 2017
Resolved - We received notification that the network issues previously reported by Irancell from Iran have been resolved. Irancell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 3, 18:10 PST
Identified - We received notification that Irancell from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 3, 15:36 PST
Dec 2, 2017

No incidents reported.

Dec 1, 2017

No incidents reported.

Nov 30, 2017
Resolved - We received notification that the network issues previously reported by Venezuela Telcel C.A. (Movistar) from Venezuela have been resolved. Venezuela Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 22:18 PST
Identified - We received notification that Telcel C.A. (Movistar) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 09:51 PST
Completed - The scheduled maintenance has been completed.
Nov 30, 05:54 PST
Scheduled - Dear Valued Customers and Partners –

The following alert is being sent to you for reference:

Issue: Portal Maintenance

Date: Monday, 27th November 2017
Start Time: 01:00 AM PST
End Time: 03:30 AM PST

Date: Thursday, 30th November 2017
Start Time: 01:00 AM PST
End Time: 03:30 AM PST

Summary:
TeleSign will be performing database maintenance to our client portal, during the above-mentioned time frames. Portal will not available for up to 30 minutes within the maintenance window, so we kindly ask that you plan accordingly. TeleSign core services will not be affected.
We apologize for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 04:38 PST
Nov 29, 2017

No incidents reported.

Nov 28, 2017

No incidents reported.