System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operator Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Date: Thursday, November 1st
Start Time: 01:00 PDT
End Time: 03:30 PDT

TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Oct 16, 17:18 PDT
Past Incidents
Oct 20, 2018

No incidents reported today.

Oct 19, 2018

No incidents reported.

Oct 18, 2018
Resolved - We received notification that the network issues previously reported by Yemen Mobile (CDMA) from Yemen have been resolved. Yemen Mobile (CDMA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 18, 22:02 PDT
Identified - We received notification that Yemen Mobile (CDMA) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 18, 18:08 PDT
Oct 17, 2018
Resolved - We received notification that the network issues previously reported by Zain (634/01) from Sudan have been resolved. Zain (634/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 17, 08:51 PDT
Identified - We received notification that Zain (634/01) from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 17, 05:40 PDT
Oct 16, 2018

No incidents reported.

Oct 15, 2018

No incidents reported.

Oct 14, 2018

No incidents reported.

Oct 13, 2018

No incidents reported.

Oct 12, 2018

No incidents reported.

Oct 11, 2018
Resolved - We received notification that the network issues previously reported by Oi Movel S.A (724/16;24;30;31) from Brazil have been resolved. Oi Movel S.A (724/16;24;30;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 11, 17:38 PDT
Identified - We received notification that Oi Movel S.A (724/16;24;30;31) from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 11, 14:14 PDT
Oct 10, 2018

No incidents reported.

Oct 9, 2018

No incidents reported.

Oct 8, 2018
Resolved - We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 10:36 PDT
Identified - We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 07:37 PDT
Oct 7, 2018

No incidents reported.

Oct 6, 2018

No incidents reported.