System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Aug 3, 21:00 PDT
Scheduled - Issue: US Operator - Small US Carriers Maintenance
Date: 08/03/21 - 08/04/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT
Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Date: 08/03/21 - 08/04/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT
Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Operator Service Alert - Planned Maintenance - Mexico (MX) - Radiomovil Dipsa (Telcel) (334/002;02;020;066)
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Investigating - Dear Customer,
Please be informed that Telcel (Radiomovil Dipsa S.A.), Mexico operator will conduct technical maintenance during the period indicated below:
Start Time: 02/08/21 - 08:00 PM PDT
End Time: 03/08/21 - 01:00 AM PDT
Summary:
We have received notification that Operator Mexico (MX) - Radiomovil Dipsa (Telcel) will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Radiomovil Dipsa (Telcel) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Aug 2, 22:10 PDT
Please be informed that Telcel (Radiomovil Dipsa S.A.), Mexico operator will conduct technical maintenance during the period indicated below:
Start Time: 02/08/21 - 08:00 PM PDT
End Time: 03/08/21 - 01:00 AM PDT
Summary:
We have received notification that Operator Mexico (MX) - Radiomovil Dipsa (Telcel) will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Radiomovil Dipsa (Telcel) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Aug 2, 22:10 PDT
Identified - Country: USA
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
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Identified - Country: Saudi Arabia
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Standard Services
Operational
SMS
Operational
Voice
Operational
PhoneID
Operational
Score
Operational
App Verify
Operational
Developer Portal
Operational
2-Way SMS
Operational
Enterprise Services
Operational
SMS & SMS Verify
Operational
Voice Verify
Operational
Smart Verify
Operational
Push Verify
Operational
PhoneID Standard
Operational
PhoneID Contact
Operational
PhoneID Live
Operational
TelePortal
Operational
Score
Operational
2-Way SMS
Operational
Operator Alerts
Operational
Regulatory Updates
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA)
Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - Planned Maintenance - Small US Carriers - 08/04/21 - 08/05/21
Aug 4, 21:30 - Aug 5, 02:00 PDT
Issue: US Operator - Small US Carriers Maintenance
Date: 08/04/21 - 08/05/21
Start Time: 09:30 PM PDT
End Time: 02:00 AM PDT
Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 28, 17:11 PDT
Date: 08/04/21 - 08/05/21
Start Time: 09:30 PM PDT
End Time: 02:00 AM PDT
Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 28, 17:11 PDT
Operator Service Alert - Planned Maintenance - Sprint USA - 08/04/2021
Aug 4, 22:00 - Aug 5, 03:00 PDT
Issue: US Operator - Sprint USA Maintenance
Date: 08/04/2021
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT 08/05/2021
Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 29, 06:16 PDT
Date: 08/04/2021
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT 08/05/2021
Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 29, 06:16 PDT
Operator Service Alert - Planned Maintenance USA T-Mobile
Aug 11, 14:00-19:00 PDT
Issue: US Operator USA T-Mobile Maintenance
Date: 08/11/2021
Start Time: 02:00 PM PDT
End Time: 07:00 PM PDT
Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Aug 2, 14:35 PDT
Date: 08/11/2021
Start Time: 02:00 PM PDT
End Time: 07:00 PM PDT
Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Aug 2, 14:35 PDT
Maintenance in 1 Data Center for Firewall Upgrade
Aug 24, 01:00-04:00 PDT
Date: 08/24/2021
Start Time: 01:00 AM PDT
End Time: 04:00 AM PDT
Impacted Services:
TelePortal
Portal
Summary:
We have received notification that the services listed above will be unavailable and/or experience delays during the planned maintenance in 1 TeleSign Data Center on the date and time specified above. During this time period, customers may experience delays and unavailability for Portal, TelePortal, and updated data reporting services, so we kindly ask that you plan accordingly.
We apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 23, 01:08 PDT
Start Time: 01:00 AM PDT
End Time: 04:00 AM PDT
Impacted Services:
TelePortal
Portal
Summary:
We have received notification that the services listed above will be unavailable and/or experience delays during the planned maintenance in 1 TeleSign Data Center on the date and time specified above. During this time period, customers may experience delays and unavailability for Portal, TelePortal, and updated data reporting services, so we kindly ask that you plan accordingly.
We apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jul 23, 01:08 PDT