System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Update - The carrier Iristel/Ice Wireless informed that their engineers are still investigating in order to resolve this issue. An update will be provided once more information becomes available.
Jan 9, 05:08 PST
Jan 9, 05:08 PST
Update - We are continuing to monitor for any further issues.
Dec 30, 04:16 PST
Dec 30, 04:16 PST
Update - Dear Customers and Partners,
The carrier Iristel/Ice Wireless informed that their engineers are still investigating in order to resolve this issue. An update will be provided once more information becomes available.
Affected service(s): SMS Messaging
Impact: Message Latency
An update will be provided once more information becomes available.
Dec 30, 04:12 PST
The carrier Iristel/Ice Wireless informed that their engineers are still investigating in order to resolve this issue. An update will be provided once more information becomes available.
Affected service(s): SMS Messaging
Impact: Message Latency
An update will be provided once more information becomes available.
Dec 30, 04:12 PST
Update - Please note that we will update this status once the incident is resolved. TeleSign will continue to monitor closely 24h beside daily updates that engineers are continuing to investigate this issue.
We apologize for any inconvenience that this might cause to you.
Dec 27, 04:15 PST
We apologize for any inconvenience that this might cause to you.
Dec 27, 04:15 PST
Update - Engineers are continuing to investigate this issue. TeleSign will provide an update when more information is available.
Dec 24, 02:07 PST
Dec 24, 02:07 PST
Monitoring - We have received notification that traffic is temporarily restored, however engineers are still investigating the issue. We will provide further updates as they become available.
Dec 12, 00:55 PST
Dec 12, 00:55 PST
Update - Dear Customers and Partners,
The carrier Iristel/Ice Wireless has just informed that the traffic has been temporarily restored. Their engineers are still investigating. An update will be provided once more information becomes available.
Dec 6, 14:44 PST
The carrier Iristel/Ice Wireless has just informed that the traffic has been temporarily restored. Their engineers are still investigating. An update will be provided once more information becomes available.
Dec 6, 14:44 PST
Update - Dear Customers and Partners,
The carrier Iristel/Ice Wireless is still experiencing connection issues. Their engineers are still investigating.
An update will be provided once more information becomes available.
Nov 30, 11:49 PST
The carrier Iristel/Ice Wireless is still experiencing connection issues. Their engineers are still investigating.
An update will be provided once more information becomes available.
Nov 30, 11:49 PST
Identified - We have received a notification that Canada (CA) - ICE Wireless (302/620) from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 03:01 PST
Nov 24, 03:01 PST
Standard Services
Operational
SMS
Operational
Voice
Operational
PhoneID
Operational
Score
Operational
App Verify
Operational
Developer Portal
Operational
Enterprise Services
Operational
SMS Verify
Operational
Voice Verify
Operational
Smart Verify
Operational
Push Verify
Operational
PhoneID Standard
Operational
PhoneID Contact
Operational
PhoneID Live
Operational
TelePortal
Operational
Operator Alerts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Operator Service Alert - Planned Maintenance - AT&T USA - 2019-01-21
Jan 21, 19:00 - Jan 22, 04:00 PST
Issue: US Operator - AT&T Maintenance
Date: 2019-01-21
Start Time: 7:00pm PST 2019-01-21
End Time: 4:00am PST 2019-01-22
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 18, 14:00 PST
Date: 2019-01-21
Start Time: 7:00pm PST 2019-01-21
End Time: 4:00am PST 2019-01-22
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 18, 14:00 PST
Operator Service Alert - Planned Maintenance - AT&T USA - 2019-01-23
Jan 23, 19:00 - Jan 24, 04:00 PST
Issue: US Operator - AT&T USA Maintenance
Date: [Date]
Start Time: 2019-01-23 19:00:00 PST
End Time: 2019-01-24 04:00:00 PST
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 18, 15:20 PST
Date: [Date]
Start Time: 2019-01-23 19:00:00 PST
End Time: 2019-01-24 04:00:00 PST
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 18, 15:20 PST
TeleSign Notification - TelePortal and Portal Maintenance Scheduled -Thursday, 31 January
Jan 31, 01:00-02:30 PST
Scheduled
Date: 31/01/2019
Start Time: 01:00 PDT
End Time: 02:30 PDT
TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 14, 07:17 PST
Date: 31/01/2019
Start Time: 01:00 PDT
End Time: 02:30 PDT
TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jan 14, 07:17 PST