System Status

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Voice Quality Degradation to Land Line numbers - United States (US) - 09/18/24

Investigating - Start Time: 2PM PST - 09/18/24
End Time: Ongoing

Summary: Voice Quality Degradation to Land Line numbers

We received notification that mobile network operators from United States are currently experiencing network issues, and this may cause a latency in Voice transactions to Land Line numbers. We will inform you once the operators have come to a resolution.

If you have any questions, please contact us at support@telesign.com.

SF 00879053
Sep 18, 2024 - 15:00 PDT

📢 Important Update: URL Whitelisting for Viettel Operator - Vietnam

Identified - Details:
URL whitelisting is now mandatory for Viettel operator in Vietnam. At this time, there are no delivery issues related to URL blocking.

URL Whitelisting Requirements:
- Sender ID
- Message content
- Exact URL link (please indicate if the URL is dynamic and include the domain used in URLs, e.g., https://abc.abc/...)

To comply with new regulations, please ensure that your URL is registered along with your Sender ID and message templates when submitting them for Vietnam. Messages containing unregistered URLs will not be delivered to Viettel subscribers starting in September.

Thank you for your cooperation with these new requirements.
Sep 11, 2024 - 19:49 PDT

📢 Important Update for Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02) | Sender ID Registration

Investigating - Sender ID registration is now possible for Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02).

Required Information for Registration:
Sender ID
Company name
Company website
Message sample

Additional Information:
Non-registered senders will be replaced with the generic sender ID: infosms.
Estimated registration time: 7 to 15 working days.

Note: Generic sender IDs are supported. If you'd like to register a new Sender ID, please submit your request. Thank you for your cooperation with this new requirement.
Sep 11, 2024 - 15:37 PDT

📢 Important Update: China Signature Changes for Non-Local Companies - China Mobile

Update - We are continuing to work on a fix for this issue.
Sep 06, 2024 - 09:09 PDT

Identified - Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/wjfb/txy/art/2020/art_fbb560830ecd4f3eb983a844d31230a6.html.

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
- Signature: 【通乐信】
- Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

- Previously registered signature
- Chinese company name
- Business Certificate
- Unified credit code of the company
- Contact Name
- Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.
Aug 12, 2024 - 23:48 PDT

Service disruption for Phone ID Sim Swap in Brazil

Investigating - We have received notification that services for Phone ID Sim Swap in Brazil are experiencing delays. We will inform you as soon as we receive a resolution.
Sep 02, 2024 - 20:41 PDT

Voice Quality Degradation - China - 8/28/24

Investigating - Start Time: 8AM PDT - 8/28/24
End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice transactions. We will inform you once the operator has come to a resolution.
If you have any questions, please contact us at support@telesign.com.

SF 00862573
Aug 28, 2024 - 08:10 PDT

📢 Important Updates for Cambodia - MetFone Operator | Sender ID Registration

Identified - Sender ID registration is now in place for the Cambodia - MetFone (456/08) network.

Details:

- One-time Setup Fee:
- Main provider: $20 per Sender ID
- To register with all providers: $40 per Sender ID
- No monthly fees

Required Information for Registration:

- Sender ID
- Company name
- Company website
- Message sample

Note: Generic senders are supported. If you wish to register new Sender IDs, please submit a request.

Thank you for your cooperation with this new requirement.
Aug 07, 2024 - 19:57 PDT

Renew an SSL/TLS certificate - July 2024

Update - We are continuing to work on a fix for this issue.
Jul 10, 2024 - 02:15 PDT

Identified - Dear Customers and Partners,

The SSL certificate for *.callback.telesign.com will soon expire. Our dedicated teams will work on certificate replacement from July 22nd to July 25th.

Certificate pinning is not a best practice and is not explicitly supported by Telesign, which can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates

All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.
Jul 09, 2024 - 07:59 PDT

📢 Important Update from Viettel Operator - Vietnam

Identified - To ensure accurate identification of brands and applications in messages sent to mobile subscribers, Viettel requests that you take additional measures to clearly display brand names and application names in the content of international A2P SMS.

Effective Date: June 17th, 2024

Viettel will implement blocking measures for all traffic without brandname/appname since 1st July 2024. To ensure compliance with the new regulations, please proceed with registering your new templates.

Thank you for your cooperation.
Jun 25, 2024 - 01:25 PDT

Operator Alert - Tonga (TO) - Communications Corporation (539/01)

Investigating - Start Time: 11:44 PM PDT - 06/20/24
End Time: Ongoing

We received notification that Communications Corporation (539/01) from Tonga (TO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00837258
Jun 26, 2024 - 22:09 PDT

📢 Important Update for Our Valued Customers in Malaysia

Identified - We have crucial update regarding upcoming changes mandated by the Malaysian Communications and Multimedia Commission (MCMC) that could impact your service. These changes will restrict the content of messages, prohibiting the inclusion of URLs and phone numbers.

Key dates and information:

- Starting June 1, 2024: Changes will be implemented affecting how certain services are accessed through Malaysian operators.
- Transition Period: A three-month transition period has been allocated for Telcos to fully implement these changes. This gives you ample time to smoothly adapt to the new system and make necessary content adjustments.
- Whitelisting Process: During this transition, traffic containing URLs and phone numbers can still be whitelisted, ensuring they are delivered. This measure will be in place until August 31, 2024.
- Post-Transition: After August 31, 2024, any traffic with URLs and phone numbers in the content will be blocked, including messages that were previously whitelisted. Please use the transition period effectively for content adjustments.

Thank you for your cooperation and understanding.
May 31, 2024 - 00:55 PDT

Operator Alert - United Kingdom (GB) - Land Line (234/76;00;77)

Investigating - Start Time: 07:16 AM PDT - 05/14/24
End Time: Ongoing

We received notification that Land Line (234/76;00;77) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00818105
May 14, 2024 - 07:27 PDT

Renew an SSL/TLS certificate 2024

Identified - Dear Customers and Partners,

On May 5th 2024 the certificate for *.tsentcloud.com will expire. The renewed Identity Certificate has a new Root Certificate Authority and Issuer. Please verify your client's certificate store or ca-bundle trust the new Root CA "DigiCert Global Root G2" by April 22nd 2024. No other action is required if this RootCA is trusted and using standard PKI path validation for TLS.

Existing Cert: "DigiCert Global Root CA" --> "Thawte RSA CA 2018" --> "*.tsentcloud.com"
New Cert: "DigiCert Global Root G2" --> "Thawte TLS RSA CA G1" --> "*.tsentcloud.com"

If you have an implementation that requires certificate pinning a PEM file with the full chain is attached to this email. Certificate pinning is not a best practice, recommended nor explicitly supported by Telesign and can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates

All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.
Apr 11, 2024 - 00:13 PDT

📢 Important Update for Sberbank - Russia Sender ID Registration

Identified - Attention all users of the Russia - Sberbank(250/50) network! Mandatory Sender ID registration is now in effect.

Here's what you need to know:

1. Due Date for Applications: The operator requires all Sender ID (SID) submissions by the 20th of each month. SIDs submitted by this deadline will be activated on the 1st of the following month. Any submissions after the 20th of the current month will be processed for activation in the month after the next.
2. No Monthly SID Fee: Good news! Starting this month, there will be no monthly fee for registered SIDs.

To register your Sender ID, the details below are required:

- Sender ID
- Message Sample
- Company Name
- Company Website
- Company Business Category
- Tax ID

Please note that generic senders are not permitted. If you need to register new sender IDs, kindly submit a request.

Thank you for your cooperation!
Apr 11, 2024 - 02:35 PDT

📢 Important Update for Finland Customers - URL Whitelisting

Identified - Attention to all customers using operators in Finland! Effective immediately, a URL whitelisting requirement is now in place for all messages containing URLs.

URL Whitelisting Requirement:

Company name:
Provide the complete message content.
Include the exact URL link. If the URL is dynamic, please specify and ensure the domain URL is whitelisted (example: https://www.telesign.com/). Note that URL shorteners are not permitted.

Thank you for your cooperation in adhering to this new requirement.
Mar 14, 2024 - 17:40 PDT

UK SID Whitelisting Introduced

Update - We are continuing to work on a fix for this issue.
Feb 29, 2024 - 09:07 PST

Identified - 📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.
Feb 29, 2024 - 08:54 PST

🚨 Important Update: New TFN Regulations Effective January 31, 2024! 🚨

Update - We are continuing to investigate this issue.
Nov 29, 2023 - 12:56 PST

Investigating - 🚨 Important Update: New TFN Regulations Effective January 31, 2024! 🚨

Attention valued customers! As of January 31, 2024, regulatory changes will take effect. Currently, you are able to send messages through pending toll-free phone numbers, provided they adhere to existing industry-wide sending limits. However, starting January 31, 2024, messages originating from toll-free phone numbers still in the pending verification process will be blocked.

In anticipation of these changes, we kindly request you to keep in mind the importance of the dates mentioned. We appreciate your understanding and cooperation as we navigate this transition.
Nov 29, 2023 - 12:55 PST

Update to AUP

Identified - Dear Customer and Partners,

You are currently subscribing to Telesign Services which was provided to you pursuant to a Master Services Agreement (“MSA”) as set out in https://www.telesign.com/master-services-agreement/, the terms of which were accepted or executed between yourself and Telesign.
Additionally per the MSA, your use and obligation regarding the use of Telesign Services and any Licensed Data returned from such Services are further governed by Telesign’s Acceptable Use Policy located at https://www.telesign.com/acceptable-use-policy (“AUP”). Per the terms of the MSA, we may, from time to time, update such AUP at Telesign’s discretion.

With effect from August 1, 2023, we are replacing the existing Section 3(d) of the AUP with a new section:

Existing Section 3(d):
(d) not use the Services or the Licensed Data for the purpose of assessing creditworthiness;

New Section 3(d):
(d) not use the Services or the Licensed Data for the purpose(s) of solely automated decision-making producing legal effects or similarly affecting the User, such as:
1. Cancellation of a contract;
2. Entitlement to or denial of a particular social benefit granted by law, such as child or housing benefit;
3. Refused admission to a country or denial of citizenship;
4. Decisions that affect someone’s financial circumstances, such as their eligibility to credit (i.e.: assessing creditworthiness);
5. Decisions that affect Users’ access to health services;
6. Decisions that deny Users’ an employment opportunity;
7. Decisions that affect Users’ access to education, for example university admissions;
8. Decisions that affect Users’ access to housing;
9. Decisions that affect Users’ access to insurance;
10. Decisions that affect Users’ access to criminal justice; or
11. Decisions that affect Users’ access to basic necessities, or essential goods or services.

The MSA (and the AUP) shall, save as amended by the above change, continue in full force and effect.

Should you have any questions, please forward them to Telesign Support.
Jul 31, 2023 - 16:43 PDT

Restriction of non-10DLC (non-Authorized Messaging) long codes in countries outside US/CAN

Identified - Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.)
Effective Date: TBD

Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.

All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT

Intelligence maintenance deployment

Investigating - Date: 04/18/2023

Dear Customers and Partners,

On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.

If you have additional questions, please feel free to contact support@telesign.com.
Apr 18, 2023 - 11:50 PDT

Intelligence maintenance deployment

Investigating - Dear Customers and Partners,

On June 6, 2023, Telesign has a scheduled Intelligence maintenance deployment.

There is no expected downtime for our services, and there are no actions that you need to take.

If you have additional questions, please feel free to contact support@telesign.com
Jun 06, 2023 - 12:08 PDT

United States - Delivery issues to Twilio numbers

Identified - We currently observe downstream issues through different routes which may cause a delay in the delivery of SMS messages to Twilio numbers. We will inform you once we can confirm the delivery has been restored.
Apr 26, 2023 - 10:53 PDT

Scheduled Datacenter Maintenance

Investigating - Date: 1/2/23
Start Time: 1:15 am PST

Status: Ongoing

TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.

We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.

If you have any questions, please contact us at support@telesign.com.
Feb 01, 2023 - 04:38 PST

Operator Service Alert Puerto Rico-ALL-330/NN0

Identified - Date: 01/24/2023
Start Time: 9:30 AM PST
End Time: TBD

We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.
Jan 25, 2023 - 07:22 PST

Operator Service Alert Iran - All Operators

Identified - End Time: TBD

We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT

Operator Service Alert - France - Delivery issues with 2Way ('MT/MO') SMS traffic

Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing

We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.

We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT

Voice Operator Service Alert Pakistan (PK) - Ufone (Pak Telecom Mobile) (410/03)

Identified - Date: 07/28/2022

We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.

We will keep you informed as we receive further updates.

On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT

Operator Service Alert - SMS Services - Russia

Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT

Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing

We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST

Identified - Date: 03/08/2022

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST

Operator Service Alert - Voice Services - Russia

Identified - Date: 03/10/22
End Time: Ongoing

We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST

Standard Services Operational

SMS Operational

Voice Operational

PhoneID Operational

Score Operational

App Verify Operational

Developer Portal Operational

2-Way SMS Operational

Enterprise Services Operational

SMS & SMS Verify Operational

Voice Verify Operational

Smart Verify Operational

Push Verify Operational

PhoneID Standard Operational

PhoneID Contact Operational

PhoneID Live Operational

TelePortal Operational

Score Operational

2-Way SMS Operational

Messaging Operational

Operator Alerts Operational

Operator Alerts WW Operational

Operator Alerts EMEA Operational

Operator Alerts APAC Operational

Operator Alerts North America Operational

Operator Alerts LATAM Operational

Regulatory Updates Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Operator Service Alert -Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) 09/22/24 Sep 22, 2024 23:00 - Sep 23, 2024 05:00 PDT

Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 11:00 PM PDT - 09/22/24
End Time: 05:00 AM PDT - 09/23/24

Summary:
We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00879716
Posted on Sep 19, 2024 - 17:18 PDT

Operator Service Alert -Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) 09/24/24 Sep 24, 2024 22:00 - Sep 25, 2024 06:00 PDT

Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 10:00 PM PDT - 09/24/24
End Time: 06:00 AM PDT - 09/25/24
Summary:
We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00879716
Posted on Sep 19, 2024 - 17:22 PDT

Operator Service Alert -Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)- 09/25/24 Sep 25, 2024 19:00 - Sep 26, 2024 02:00 PDT

Issue: Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)

Start Time: 07:00 PM PST - 09/25/24
End Time: 02:00 AM PST - 09/26/24

Summary:
We received notification that ATT Mobility from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to ATT Mobility during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00880145
Posted on Sep 20, 2024 - 13:32 PDT

Operator Service Alert -Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) 09/25/24 Sep 25, 2024 22:00 - Sep 26, 2024 04:00 PDT

Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 10:00 PM PDT - 09/25/24
End Time: 04:00 AM PDT - 09/26/24
Summary:
We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00879716
Posted on Sep 19, 2024 - 17:32 PDT

Operator Service Alert -Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) - 09/26/24 Sep 26, 2024 19:00 - Sep 27, 2024 02:00 PDT

Issue: Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)

Start Time: 07:00 PM PST - 09/26/24
End Time: 02:00 AM PST - 09/27/24

Summary:
We received notification that ATT Mobility from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to ATT Mobility during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00880145
Posted on Sep 20, 2024 - 13:37 PDT

Past Incidents

Sep 20, 2024

Operator Alert - El Salvador (SV) - Movistar (Telefonica) (706/04)

Resolved - Start Time: 2:47 AM PDT - 09/20/24
End Time: 8:05 AM PDT - 09/20/24

We received notification that the network issues previously reported by Movistar (Telefonica) (706/04) from El Salvador (SV) have been resolved. Movistar (Telefonica) (706/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00879925
Sep 20, 08:46 PDT

Investigating - Start Time: 2:47 AM PDT - 09/20/24
End Time: Ongoing

We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF-00879925
Sep 20, 02:48 PDT

Sep 19, 2024

Operator Alert - El Salvador (SV) - Movistar (Telefonica) (706/04)

Resolved - Start Time: 4:24 AM PDT - 09/19/24
End Time: 7:22 AM PDT - 09/19/24

We received notification that the network issues previously reported by Movistar (Telefonica) (706/04) from El Salvador (SV) have been resolved. Movistar (Telefonica) (706/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00879460
Sep 19, 07:45 PDT

Investigating - Start Time: 4:24 AM PDT - 09/19/24
End Time: Ongoing

We received notification that Movistar (Telefonica) (706/04) from El Salvador (SV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00879460
Sep 19, 04:24 PDT

Operator Service Alert -Planned Maintenance - United States (US) - Verizon Wireless (310/004;006;010;012;590) - 09/16/24

Completed - The scheduled maintenance has been completed.
Sep 19, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 21:00 PDT

Scheduled - Issue: Planned Maintenance - United States (US) - Verizon Wireless (310/004;006;010;012;590)

Start Time: 09:00PM PDT - 09/16/24
End Time: 02:00AM PDT - 09/19/24

Summary:
We received notification that Verizon Wireless (310/004;006;010;012;590) from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to Verizon Wireless during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00877205
Sep 13, 17:00 PDT

Sep 18, 2024

Operator Service Alert -Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670) - 09/18/24

Completed - The scheduled maintenance has been completed.
Sep 18, 04:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 PDT

Scheduled - Issue: Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)

Start Time: 02:00am PDT - 09/18/24
End Time: 04:00am PDT- 09/18/24

Summary:
We received notification that ATT Mobility from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to ATT Mobility during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00872005
Sep 3, 13:49 PDT

Operator Service Alert -Planned Maintenance - Canada (CA) - Rogers Wireless Inc (302/320;370;720;721;820) - 09/18/24

Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 PDT

Scheduled - Issue: Planned Maintenance - Canada (CA) - Rogers Wireless Inc (302/320;370;720;721;820)

Start Time: 02:00am PDT - 09/18/24
End Time: 04:00am PDT- 09/18/24

Summary:
We received notification that Rogers Wireless Inc from Canada (CA) will perform planned maintenance on the date and time specified above.
SMS messages to Rogers Wireless Inc during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00872005
Sep 3, 13:46 PDT

Operator Alert - Syria (SY) - Syratel (417/01)

Resolved - Start Time: 9:20 PM PDT - 09/17/24
End Time: 1:20 AM PT - 09/18/24

We received notification that the network issues previously reported by Syratel (417/01) from Syria (SY) have been resolved. Syratel (417/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00878698
Sep 18, 01:49 PDT

Investigating - Start Time: 9:20 PM PDT - 09/17/24
End Time: Ongoing

We received notification that Syratel (417/01) from Syria (SY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00878698
Sep 17, 21:26 PDT

Sep 17, 2024

Sep 16, 2024

Operator Alert - U.S. Virgin Islands (VI) - All MNOs

Resolved - Start Time: 3:15 PM PDT - 09/11/24
End Time: 3:08 PM PDT - 09/16/24

We received notification that the network issues previously reported by all operators from U.S. Virgin Islands (VI) have been resolved. End users for all operators should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00876076/00876706/00876554
Sep 16, 18:55 PDT

Investigating - Start Time: 3:15 PM - 09/11/24
End Time: Ongoing

We received notification that All MNOs from Operator Alert - U.S. Virgin Islands (VI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00876076/00876706/00876554
Sep 14, 06:47 PDT

Operator Alert - Egypt (EG) - Etisalat (602/03)

Resolved - Start Time: 05:21 AM PDT - 09/16/24
End Time: 06:10 AM PDT - 09/16/24

We received notification that the network issues previously reported by Etisalat from Egypt (EG) have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877812
Sep 16, 07:41 PDT

Investigating - Start Time: 05:21 PDT - 09/16/24
End Time: Ongoing

We received notification that Etisalat (602/03) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877812
Sep 16, 05:26 PDT

Operator Alert - Ecuador (EC) - Movistar (Otecel) (740/00)

Resolved - Start Time: 10:49 PM PDT - 9/15/24
End Time: 11:56 PM PDT - 9/15/24

We received notification that the network issues previously reported by Movistar (Otecel) (740/00) from Ecuador (EC) have been resolved. Movistar (Otecel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877661
Sep 16, 00:45 PDT

Investigating - Start Time: 10:49 PM PDT - 9/15/24
End Time: Ongoing

We received notification that Movistar (Otecel) (740/00) from Ecuador (EC) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877661
Sep 15, 22:57 PDT

Sep 15, 2024

Sep 14, 2024

Operator Alert - Nigeria (NG) - Globacom (621/50)

Resolved - Start Time: 11:53 AM PDT - 09/14/24
End Time: 2:23 PM PDT - 09/14/24

We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877439
Sep 14, 14:24 PDT

Investigating - Start Time: 11:53 AM PDT - 09/14/24
End Time: Ongoing

We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877439
Sep 14, 11:59 PDT

Sep 13, 2024

Operator Alert - Honduras (HN) - Telefonica Celular S.A (CELTEL) (708/02)

Resolved - Start Time: 07:55PM PST - 09/13/24
End Time: 09:20PM PST - 09/13/24

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00877310
Sep 13, 21:31 PDT

Investigating - Start Time: 07:55PM PST - 09/13/24
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00877310
Sep 13, 19:57 PDT

Operator Alert - Tunisia (TN) - Orange (605/01)

Resolved - Start Time: 23:27 PDT -09/12/24
End Time: 07:35 PDT - 09/13/24

We received notification that the network issues previously reported by Orange (605/01) from Tunisia (TN) have been resolved. Orange (605/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00876871
Sep 13, 07:45 PDT

Investigating - Start Time: 23:27 PDT -09/12/24
End Time: Ongoing

We received notification that Orange (605/01) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00876871
Sep 12, 23:33 PDT

Sep 12, 2024

Operator Alert - Iraq (IQ) - KorekTel (418/40;82)

Resolved - Start Time: 00:34 PDT - 09/12/24
End Time: 6:30 AM PDT - 09/12/24

We received notification that the network issues previously reported by KorekTel (418/40;82) from Iraq (IQ) have been resolved. KorekTel (418/40;82)end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00876259
Sep 12, 06:46 PDT

Investigating - Start Time: 00:34 PDT - 09/12/24
End Time: Ongoing

We received notification that KorekTel (418/40;82) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00876259
Sep 12, 00:39 PDT

Service disruption for Phone ID Sim Swap - South Africa

Resolved - This incident has been resolved.
Sep 12, 03:26 PDT

Investigating - We have received notification that services for Phone ID Sim Swap in South Africa are experiencing delays. We will inform you as soon as we receive a resolution.
Sep 12, 00:38 PDT

Sep 11, 2024

Japan - Move to Common SenderID plan for 2-way

Resolved - This incident has been resolved.
Sep 11, 19:24 PDT

Update - We are continuing to work on a fix for this issue.
Jul 24, 06:18 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 24, 06:15 PDT

Investigating - Introducing the New Japan Common SenderID Plan for 2-Way Campaigns, Aimed at Boosting Communication Security and Streamlining Messaging Services.

Here are the Key Details of this Plan:

• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005.
• Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging.
• Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all.
• Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.

IMPORTANT NOTICE:
As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date.
Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients.
We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.
Jul 21, 06:32 PDT

California Consumer Privacy Act (CCPA)

Completed - The scheduled maintenance has been completed.
Sep 11, 01:37 PDT

Scheduled - California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Dec 16, 06:47 PST

Operator Service Alert Vietnam - Viettel Mobile - Voice Verify Product

Resolved - This incident has been resolved.
Sep 11, 01:34 PDT

Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST

Bangladesh SID update

Resolved - This incident has been resolved.
Sep 11, 01:32 PDT

Identified - Dear valued customer,

We would like to inform you that Bangladesh Robi (Robi Axiata Ltd) (47002) is implementing sender registration to enhance the messaging service. Starting from August 21st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).

To ensure a smooth transition, we kindly request you to provide the following details for sender registration:
Sender ID
Client company name
Website URL
Message content
Content Type (Transactional/OTP/Promotional)

To complete your sender registration and avoid any disruption to your messaging traffic with Robi Axiata Bangladesh, kindly reach out to your dedicated Customer Success Manager or contact our support team at support@telesign.com before August 21st, 2023.

We appreciate your cooperation in this matter and look forward to continuing to serve you with an improved messaging experience.
Aug 7, 13:16 PDT

Important updates regarding services in China

Resolved - This incident has been resolved.
Sep 11, 01:31 PDT

Identified - Dear valued customer,

Important updates regarding our services in China:

New Default Signature: We've upgraded your default signature from [PIN] to 【快验证】 (Quick verification) for a faster, more personalized experience. Consider using your brand as your signature for the best results.

Brackets Update: Please note that we now support only bolded brackets 【】, and regular brackets [] will be automatically replaced to align with local conventions.

Traffic Changes: Financial and cryptocurrency-related traffic options are temporarily unavailable in China. You can continue sending this type of traffic until further notice.

Thank you for your understanding and continued partnership.
Sep 19, 08:48 PDT

Important Update on SCs for Verizon US

Resolved - This incident has been resolved.
Sep 11, 01:30 PDT

Identified - Country: United States

Operator: Verizon Wireless

Effective date: 02/09/2024

Description:

Dear Valued Customers,

We want to inform you that in preparation for this year's Super Bowl, Verizon Wireless will not have a short code provisioning window on Friday, February 9th.

Provisioning will resume on the following window, February 16th.

We appreciate your understanding and cooperation during this period.
Jan 26, 03:16 PST

Important Notice: Saudi Arabia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 11, 01:27 PDT

Investigating - Identified - Country: Saudi Arabia
Operators: All
Effective Date: June 14, 2024

Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays: Eid al-Adha holidays.

Freeze period for SID registration process during holidays in Saudi Arabia:
from June 14, 2024, to June 23, 2024.

This freeze is temporary and normal operations will resume after June 23, 2024.

We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.
Jun 11, 02:04 PDT

Sep 10, 2024

Operator Service Alert - Planned Maintenance -Canada (CA) - Rogers Wireless Inc (302/320;370;720;721;820) - [09/10/24]

Completed - The scheduled maintenance has been completed.
Sep 10, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:00 PDT

Scheduled - Issue: Planned Maintenance - Canada (CA) - Rogers Wireless Inc (302/320;370;720;721;820)

Start Time: 21:00 PM PDT - 09/10/24
End Time: 23:00 PM PDT- 09/10/24

Summary:
We received notification that Rogers Wireless Inc from Canada (CA) will perform planned maintenance on the date and time specified above.
SMS messages to Rogers Wireless Inc during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00874715
Sep 9, 08:13 PDT

Operator Alert - Afghanistan (AF) - Roshan (412/20)

Resolved - Start Time: 05:50PM PDT - 9/10/24
End Time: 06:42PM PDT - 9/10/24

We received notification that the network issues previously reported by Roshan (412/20) from Afghanistan (AF) have been resolved. Roshan (412/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00875560
Sep 10, 18:58 PDT

Investigating - Start Time: 5:50PM PDT - 9/10/24
End Time: Ongoing

We received notification that Roshan (412/20) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00875560
Sep 10, 17:58 PDT

Operator Alert - Tajikistan (TJ) - ZET Mobile (Tacom - Beeline) (436/05) - 09/10/24

Resolved - Start Time: 09:47 AM PDT - 09/10/24
End Time: 12:40 PM PDT - 09/10/24

We received notification that the network issues previously reported by ZET Mobile (Tacom - Beeline) from Tajikistan (TJ) have been resolved. ZET Mobile (Tacom - Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00875431
Sep 10, 13:17 PDT

Investigating - Start Time: 09:47 AM PDT - 09/10/24
End Time: Ongoing

We received notification that ZET Mobile (Tacom - Beeline) (436/05) from Tajikistan (TJ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00875431
Sep 10, 10:11 PDT

Operator Alert - Chile (CL) - Telefonica Movil de Chile (730/02)

Resolved - Start Time: 9:52 AM PDT - 09/10/24
End Time: 11:45 AM PDT - 09/10/24

We received notification that the network issues previously reported by Telefonica Movil de Chile (730/02) from Chile (CL) have been resolved. Telefonica Movil de Chile (730/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00875433
Sep 10, 11:53 PDT

Investigating - Start Time: 9:52 AM PDT - 09/10/24
End Time: Ongoing

We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00875433
Sep 10, 09:53 PDT

Important Notice: Saudi Arabia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:21 PDT

Identified - Identified - Country: Saudi Arabia
Operators: All
Effective Date: April 4, 2024

Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from April 4, 2024, to April 14, 2024.

This freeze is temporary and normal operations will resume after April 14, 2024.

We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 3, 04:36 PDT

Important Notice: Indonesia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:21 PDT

Identified - Country: Indonesia
Operators: All
Effective Date: February 8, 2024

We'd like to inform you that operators in Indonesia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from February 8, 2024 to February 16, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Feb 5, 19:08 PST

Important Update for Oman Customers

Resolved - This incident has been resolved.
Sep 10, 03:20 PDT

Identified - Attention valued clients! We'd like to inform you that generic and gambling senders for Omantel network will be blocked from 1st of January 2024.

To prevent some of senders that Omantel considers generic to be blocked, the following should be provided: NOC letter, business license and details of Sender ID name, Company name, Company URL, Sample message, Type of traffic.

Gambling senders are not allowed and there is no solution to unblock/register them.

All previously registered non-generic and non-gambling senders will remain registered and not blocked. No need to provide any details/documents from them.

Registration of brand names for Oman is still mandatory, therefore all new/future brands should be registered, and the following details will be enough to register sender: Sender ID name, Company name, Company URL, Sample message, Company Address.

Your cooperation in fulfilling these requirements is highly appreciated.
Dec 28, 07:43 PST

Important Notice: Kazakhstan Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:18 PDT

Identified - Country: Kazakhstan
Operators: Altel/Tele2
Effective Date: December 16, 2023
Operators: Beeline and Kcell
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Kazakhstan:
Altel/Tele2 - from December 16, 2023, to January 3, 2023.
Beeline and Kcell - from December 27, 2023, to January 3, 2024.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 07:16 PST

Important Notice: Belarus Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:18 PDT

Identified - Country: Belarus
Operator: All
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Belarus:
from December 27, 2023, to January 9, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 07:10 PST

Important Notice: Armenia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:18 PDT

Identified - Country: Armenia
Operator: All
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Armenia:
from December 27, 2023 to January 3, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 20, 07:10 PST

Important Update for UAE Customers! AE

Resolved - This incident has been resolved.
Sep 10, 03:18 PDT

Identified - Attention valued clients! We'd like to inform you about a new requirement for SID registration in the UAE. Going forward, the end client or brand is required to provide the IDs of both a Commercial and a Technical Point of Contact (POC) from their end.

Please review the comprehensive list of requirements below:
1. Sender ID
2. Company Name
3. Company URL
4. Message Content Sample
5. Company Headquarters
6. Company Address
7. Contact Phone Number
8. Company Stamp
9. Name of the Signatory
10. Type of Business/Industry
11. Company Type
12. IDs of both Commercial and Technical POCs from the client's side.

Documentation Checklist:
• Mandatory Trade License/Certificate of Incorporation (in English)
• NOC letter on client company letterhead
• Brand certificate (only if the brand owner's name differs from the SID name)
• International Sender ID Registration Form DU UAE (clients need to complete Section B of the document).

Your cooperation in fulfilling these requirements is highly appreciated.
Dec 20, 05:25 PST

Important Notice: Smart Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:17 PDT

Identified - Country: Philippines

Operator: Smart

Effective date: 12/16/2023

Description:
We want to keep you informed about the upcoming holiday season and its impact on new SID registrations. Smart Operator in Philippines will be implementing holiday freezes during the following time period:

Last day of submissions - December 15, 2023
Resumption of SID Registration - January 2, 2024

All SID Registration requests received after December 15, 2023 will be processed from January 3, 2024.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 13, 02:34 PST

Important Update for Bangladesh GrameenPhone Sender ID Registration

Resolved - This incident has been resolved.
Sep 10, 03:17 PDT

Identified - Country: Bangladesh

Operator: GrameenPhone

Effective date: Already started

Description:
Sender ID registration is now in place for the Bangladesh GrameenPhone (470/01;001) Network.

To ensure whitelisting, the below details are required:

• Sender ID
• Message Sample
• Company name
• Company website
• Traffic Type (International/Local)
• Company HQ address
• Expected Volume

Please be aware that generic and numeric senders are not permitted. If you wish to register new sender IDs, please submit a request.
Nov 23, 04:14 PST

Important Update on Holiday Freeze Dates for US Operators

Resolved - This incident has been resolved.
Sep 10, 03:17 PDT

Update - We are continuing to investigate this issue.
Nov 14, 01:57 PST

Investigating - Country: United States

Operator: AT&T, T-Mobile, Verizon, GoogleVoice, US Cellular

Effective date: 11/20/2023

Description:

Dear Valued Customers,

We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. Several US Operators will be implementing holiday freezes during specific periods. While you can still submit short code campaigns during these times, please be aware that there may be delays in the review, provisioning, approvals, migrations, and certification testing processes.

Here are the key dates and details for each operator's holiday freeze:

AT&T:
• November 20, 2023, and November 27, 2023
• Provisioning will resume on December 4, 2023
• December 25, 2023, and January 2, 2024
• Provisioning will resume on January 8, 2024

T-Mobile:
• November 23 & 24, 2023
• December 23, 2023 – January 2, 2024
• November 16th is the last provisioning date of the year for 10DLC number pools/sub-ID and NNID changes.

Verizon:
• November 20, 2023 – November 30, 2023
• December 18, 2023 – December 31, 2023

GoogleVoice:
• November 20, 2023 – November 27, 2023
• December 14, 2023 – January 3, 2024

US Cellular:
• November 16, 2023 – November 28, 2023
• December 11, 2023 – January 3, 2024

For all other operators, they have confirmed that there will be no holiday blackout dates, and business will continue as usual. However, please anticipate some delays around the major holidays.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 8, 07:35 PST

Important Update Regarding Alpha Senders in Italy - Effective November 15th

Resolved - This incident has been resolved.
Sep 10, 03:16 PDT

Identified - The issue has been identified and a fix is being implemented.
Nov 14, 00:07 PST

Investigating - 📢 Important Update Regarding Alpha Senders in Italy - Effective November 15th

We want to bring your attention to a new regulation affecting alpha senders in Italy, set to take effect on November 15th.

Under this regulation, international alpha senders will no longer be permitted. However, rest assured that this change will not impact the delivery of your traffic. Instead, we will be utilizing numeric sender IDs as an alternative solution.

To register a new alpha sender ID, it is now a requirement that the company holds a local presence in Italy.

To facilitate the registration process, please provide the following details:
VAT
Company Name
Company Type (Local / International)
Contact Details
Registered Office Details
Company Address
Company Fiscal Code
PEC (Certified Italian Legal Email)
Support Escalation Email ID
Point of Contact (POC) Email ID

Your traffic delivery will continue seamlessly, and we appreciate your cooperation as we adhere to these regulatory changes.
Nov 13, 14:15 PST

Important Notice: AT&T Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:16 PDT

Identified - Country: United States

Operator: AT&T

Effective date: 12/25/2023, 00:00 EST

Description:

As we gear up for the upcoming Holiday Season, our Carrier Partner AT&T will be implementing a precautionary provisioning freeze. During this period, AT&T's ability to process new provisioning or migration requests for short codes, 10DLC, or Toll-free numbers will be impacted.

Please note that AT&T will continue to review new campaign submissions during the freeze, but approved campaigns will not be published into production until the freeze period concludes.

Start Date/Time: 12/25/2023, 00:00 EST
End Date/Time: 01/02/2024, 23:59 EST

We appreciate your understanding and cooperation as we work with AT&T to ensure a smooth transition into the Holiday Season.
Oct 26, 00:53 PDT

New Restrictions UK

Resolved - This incident has been resolved.
Sep 10, 03:16 PDT

Update - Important Update on UK Regulatory Changes:

We have an essential update regarding UK regulations. Please take note of the following changes:

1. International Numeric Sender IDs Blocked: BT/EE UK now blocks international numeric sender IDs.
2. Short Codes Format: To avoid disruptions, ensure your short codes adhere to the UK short code format, which should consist of five digits starting with 6-8.
3. Generic Senders Blocked: BT/EE UK is implementing a new policy to block all generic senders.

To ensure the seamless delivery of your messages to the UK, we highly recommend using your brand name as the sender. Thank you for your attention to these important updates!
Oct 19, 06:42 PDT

Identified - Country: United Kingdom

Operator: Orange, T-Mobile

Effective date: September 4th, 2023

Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.

Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.

BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.

As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Apr 20, 06:33 PDT

Important Update for Bangladesh TeleTalk Sender ID Registration

Resolved - This incident has been resolved.
Sep 10, 03:16 PDT

Identified - Country: Bangladesh

Operator: TeleTalk

Effective date: Already started

Description:
Sender ID registration is now in place for the Bangladesh TeleTalk (47004) Network.

To ensure whitelisting, the below details are required:

• Sender ID
• Message Sample
• Company name
• Company website
• Content Type (Transactional/OTP/Promotional)
• Traffic Type (International/Local)

Please be aware that generic senders are not permitted. If you wish to register new sender IDs, please submit a request.
Oct 11, 08:15 PDT

Important Notice: Annual Canadian Carrier Freeze/Brownout

Resolved - This incident has been resolved.
Sep 10, 03:15 PDT

Identified - Country: Canada

Operator: All

Effective date: October 26th, 2023

Description:

Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.

The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.

Here are the key dates you need to be aware of:

• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.

Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.

We appreciate your understanding and cooperation during this period.
Sep 27, 00:18 PDT

Regulatory Update: Telesign system status Incident - Singapore Sender ID registration

Resolved - This incident has been resolved.
Sep 10, 03:15 PDT

Identified - The issue has been identified and a fix is being implemented.
Jul 11, 11:13 PDT

Investigating - We have received an update that the initially communicated date for blocking unregistered Sender IDs as of 8/1/23 has been postponed until further notice. We will continue with the current process of changing unregistered Sender IDs to “LIKELY-SCAM” and delivered as such.
"TSVerify" can be used, however, this shared TS sender ID can only be used for OTP traffic and content whitelisting needs to be completed/approved
Jul 11, 11:13 PDT

Important Notice: Russia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:14 PDT

Identified - Country: Russia
Operators: MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom
Effective Date: December 27, 2023
Operators: Motiv and Sberbank
Effective date: December 16, 2023

We'd like to inform you that operators in Russia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Russia:
MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom: from December 27, 2023 to January 9, 2024.
Motiv and Sberbank: from December 16, 2023 to January 9, 2024.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 07:21 PST

Saudi Arabia - Holiday Freeze

Resolved - This incident has been resolved.
Sep 10, 03:12 PDT

Identified - Country: Saudi Arabia

Operator: Saudi Operator (Zain, STC, Mobily)

Effective date: June 23rd, 2023

Description:
Due to the Eid al-Adha holidays, Saudi Operator (Zain, STC, and Mobily) will be putting on hold all new Sender ID registrations in Saudi Arabia effective 23rd June, until July 2nd, 2023.
Jun 22, 02:56 PDT

Cambodia Smart Sender ID Registration

Resolved - This incident has been resolved.
Sep 10, 03:12 PDT

Update - We are continuing to work on a fix for this issue.
Jul 31, 04:43 PDT

Update - We are continuing to work on a fix for this issue.
Jul 30, 23:39 PDT

Identified - Country: Cambodia

Operator: Smart

Effective date: August 1st, 2023

Description:
Smart Axiata Co. Ltd, formerly known as Latelz, is introducing Sender ID registration for our network in Cambodia. Starting from August 1st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
Below are the details required for sender registration:
• Sender ID (Generic SIDs will not be available)
• Customer company name
• Website URL
• Message sample
• Type of traffic (Transactional/OTP/Promotional)
• Letter of Authorization (LOA) for Bank & Financial Institutions' registrations
Please contact your Customer Success Manager or support@telesign.com to complete your sender registration and avoid traffic disruption to Smart Cambodia by August 1. This ensures continued delivery of your messages through our network after the specified date.
Jul 27, 00:37 PDT

New Zealand Network Short Code Activation Freeze

Resolved - This incident has been resolved.
Sep 10, 03:11 PDT

Identified - Country: New Zealand

Operator: All

Effective date: 01/12/2023

Description:

Dear Valued Customers,

We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. NZ Operators will be implementing holiday freeze during a specific period.

While you can still submit registration forms during these times, please be aware that no codes will be activated on the Networks from 01-Dec-23 until 1-Feb-24.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 24, 01:12 PST

New Zealand DSC Per Brand

Resolved - This incident has been resolved.
Sep 10, 03:10 PDT

Identified - Country: New Zealand

Operator: Vodafone

Effective date: Already started

Description:

Shared Short Code is not an option anymore for Vodafone network New Zealand.

Dedicated Short Code per brand is now needed instead.

Please note that the traffic will not be affected until the process of DCS procurement is finished.
Jun 9, 03:27 PDT

Important Notice: Indonesia Holiday Freeze Period

Resolved - This incident has been resolved.
Sep 10, 03:05 PDT

Identified - Country: Indonesia
Operators: All
Effective Date: April 5, 2024

Please note that the SID registration process in Indonesia will be temporarily frozen by all operators due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from April 5, 2024, to April 17, 2024.

This freeze is temporary and normal operations will resume after April 17, 2024.

We appreciate you understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 1, 01:28 PDT

Update for Crypto-Related Use Cases in the US

Resolved - This incident has been resolved.
Sep 10, 03:04 PDT

Investigating - Important Update for Crypto-Related Use Cases in the US:

Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.

Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.

All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.
Sep 20, 09:19 PDT

Regulatory Changes - Australia

Resolved - This incident has been resolved.
Sep 10, 03:03 PDT

Identified - Country: Australia

Operator: All

Effective date: TBD

Description:

To combat scam calls and SMS messages, the Australian Communications and Media Authority (ACMA) introduced the Scam Code Act (https://www.commsalliance.com.au/Documents/all/codes/c661). The new regulation lays out a process for identifying, tracing, and blocking scam calls and messages in Australia.

To comply with the Scam Code Act, a sender ID registration process will be implemented in the next couple of months. While Australian authorities have not established an official start data, Telesign is proactively communicating and encouraging our customers to take action.

To prepare for the sender ID registration, customers can fill-out and sign the attached LOA template. As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Jun 7, 02:04 PDT

Sri Lanka - New Restriction on Hutch Lanka Operator

Resolved - This incident has been resolved.
Sep 10, 03:02 PDT

Update - We are continuing to work on a fix for this issue.
Jun 2, 03:22 PDT

Update - We are continuing to work on a fix for this issue.
Jun 1, 00:35 PDT

Identified - Country: Sri Lanka

Operator: Etisalat (413/03), Hutchison (413/08)

Effective date: June 5th, 2023

Description:

Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:

• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days

If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.
May 31, 06:35 PDT

UAE New Regulations (Local)

Resolved - This incident has been resolved.
Sep 10, 03:00 PDT

Update - We are continuing to work on a fix for this issue.
Apr 18, 00:23 PDT

Identified - Country: United Arab Emirates

Operator: All

Effective date: Already started

Details: Due to increased spam issues, UAE changed the process for local SID registration.

• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form

NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.

Sender registration process:

• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).
Apr 5, 02:40 PDT

Malaysia: Regulatory update Content Restrictions - 2nd July 2023

Resolved - This incident has been resolved.
Sep 10, 02:59 PDT

Update - We are continuing to investigate this issue.
Jun 5, 03:26 PDT

Investigating - Please be aware of recent regulatory updates regarding Malaysia content restrictions.
All operators in Malaysia will start blocking messages having URLs in them from 2nd July 2023.

At this point, there are no delivery issues caused by URL blocking.
URL whitelisting requirement:
Company name
Message content
Exact URL link – please point out if the URL is dynamic and for the domain URL to be whitelisted
May 3, 05:34 PDT