System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operator Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 17, 2018

No incidents reported today.

Aug 16, 2018
Resolved - Dear Customers and Partners,

We would like to inform you that the operator Sprint USA has come to a resolution. SMS delivery has now been restored as of 2018-08-16 16:07:00 UTC.

We apologies for any inconvenience caused.
Aug 16, 10:02 PDT
Identified - We received notification that Sprint USA from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 16, 09:43 PDT
Resolved - This incident has been resolved.
Aug 16, 04:08 PDT
Identified - We received notification that Telecel Zambia from Zambia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 16, 01:27 PDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018
Resolved - Dear Customers and Partners,

We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom's end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 14, 02:37 PDT
Investigating - Dear Valued Customers and Partners –

The following alert is being sent to you for reference:

Issue: Nigeria - Operator Service Alert - Globacom (621/50)

Date: Aug-13-2018
Start Time: 05:00 AM UTC+0
End Time: TBD

Summary:

We received notification that Globacom (621/50) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

If you have any questions, please feel free to contact support@telesign.com.

Best Regards,

TeleSign Support
Aug 12, 22:06 PDT
Aug 13, 2018
Resolved - Dear Customers and Partners,

SMS delivery has been restored as of 09.08.2018 17:36 PDT.
Some messages were queued due to congestion to the operators, and was caused by a spike in volume that was cleared.
Aug 13, 00:51 PDT
Identified - We received notification that multiple operators from Canada are currently experiencing network issues and this may cause a delay in the delivery of SMS messages. We will inform you once issue is resolved.
Aug 9, 17:32 PDT
Resolved - This incident has been resolved.
Aug 13, 00:39 PDT
Update - Summary:
US Operator AT&T has completed maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may have experienced a temporary delay in message delivery. Other US operators will not be affected by the AT&T maintenance.

Kind Regards,
TeleSign Support
Aug 13, 00:38 PDT
Monitoring - Issue: US Operator - AT&T Maintenance

Date: August 7th 2018.
Start Time: August 7th, 07:00 pm PDT
End Time: August 8th, 03:00 am PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. There is no expected impact on traffic during the maintenance. Traffic is expected to continue to flow as it is now. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 7, 15:15 PDT
Aug 11, 2018
Resolved - We have received an update from the carrier indicating the issue impacting delivery reports for Sprint USA is now resolved. Delivery reports are now flowing as expected.
Aug 11, 14:58 PDT
Identified - We received notification that Sprint USA from United States is currently experiencing an issue with their SMS service.

As a result of this issue, SMS Delivery Reports are not being received on the affected carrier.

The actual delivery of SMS MO and SMS MT messages are not impacted by this outage.

The carrier is aware of this issue and are working to resolve it as soon as possible.

There is currently no estimated time to resolution, however we will issue an update as soon as more information becomes available.

Region Start time: End time:
US Pacific (PDT/PST) 2018-08-11 07:00:00 PDT (UTC -07:00) TBD
US Eastern (EDT/EST) 2018-08-11 10:00:00 EDT (UTC -04:00) TBD
UK (BST/GMT) 2018-08-11 15:00:00 BST (UTC +01:00) TBD
AU Eastern (EDT/EST) 2018-08-12 00:00:00 AEST (UTC +10:00) TBD
Aug 11, 11:17 PDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018
Completed - The scheduled maintenance has been completed.
Aug 9, 03:31 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 01:01 PDT
Scheduled - Date: 08/09/2018
Start Time: 01:00 PM PDT
End Time: 03:30 PM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned timeframe. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Jul 24, 23:54 PDT
Aug 8, 2018
Resolved - We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 8, 21:19 PDT
Identified - We received notification that Nigeria Communications Ltd (MTN) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 8, 19:17 PDT
Aug 7, 2018
Resolved - UPDATE: 2018-08-07 21:20:34 UTC

Dear Customers and Partners, ,AT&T has informed us that the SMS issue affecting traffic for MO and MT SMS messages is now resolved. We can confirm traffic is flowing as expected.
Aug 7, 14:47 PDT
Update - Dear Customers and Partners, AT&T has informed us that they are continuing to work on the issue affecting their backup data center. Please note that the traffic is flowing as expected to the current data center. We will provide any further updates as they become available.
Aug 3, 15:19 PDT
Update - Our monitoring confirms that traffic to AT&T is flowing normally, however the maintenance is ongoing and we are still warned of the potential for latency or reduced capacity. We are continuously monitoring the traffic and will provide a final update once AT&T confirms the issue and maintenance is resolved.
Aug 1, 00:10 PDT
Monitoring - UPDATE: 2018-07-28 04:48:00 PM PDT

Our monitoring confirms that there have been no further delays in delivery of traffic. We are continuously monitoring the traffic and will provide a final update once AT&T confirms the resolution.
Jul 28, 17:37 PDT
Update - We received information AT&T have restored one of their sites and we are seeing improved success rates and latency. AT&T continues to work on restoring services completely.
Jul 28, 06:44 PDT
Update - AT&T informed us that they continue to troubleshoot a database issue which is affecting their traffic. We will send further updates as we receive more information.
Jul 27, 11:10 PDT
Investigating - Issue: US Operator - AT&T Maintenance

Date: 07/26/2018
Start Time: 5:30AM PDT
End Time: Ongoing

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers that are sending SMS traffic towards AT&T operator may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 26, 11:28 PDT
Resolved - We received notification that the network issues previously reported by NEXTEL International 724/00 from Brazil have been resolved. NEXTEL International 724/00 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 7, 09:44 PDT
Identified - We received notification that NEXTEL International 724/00 from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 7, 07:32 PDT
Aug 6, 2018

No incidents reported.

Aug 5, 2018

No incidents reported.

Aug 4, 2018

No incidents reported.