System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
Messaging   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 21, 2017
Resolved - We received notification that the network issues previously reported by Nexttel from Cameroon have been resolved. Nexttel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 21, 03:09 PDT
Identified - We received notification that Nexttel from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 23:07 PDT
Oct 20, 2017
Resolved - We received notification that the network issues previously reported by Telecel from Burkina Faso have been resolved. Telecel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 20, 18:46 PDT
Identified - We received notification that Telecel from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 03:57 PDT
Resolved - We received notification that the network issues previously reported by Airtel (Celtel) + from Niger have been resolved. Airtel (Celtel) + end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 20, 02:29 PDT
Identified - We received notification that Airtel (Celtel) from Niger is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 02:09 PDT
Oct 19, 2017
Resolved - Dear Valued Customers and Partners,

We received notification that the network issues previously reported for Untied States Operators, have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Date: October 19, 2017
Start Time: 05:15 PT
End Time: 07:49 PT

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Kind Regards,
TeleSign Support
Oct 19, 07:54 PDT
Identified - Dear Valued Customers and Partners,

The following alert is being sent to you for reference:

Issue: USA Operators experiencing SMS delivery delays
Date: October 19, 2017
Start Time: 05:15 PT
End Time: TBD

Summary:
We have received notification that there are temporary delays in US operators receiving SMS messages due to high traffic volumes.
On behalf of the operators, we apologize for any inconvenience and appreciate your patience while they work to resolve the issue.
If you have any questions, please contact us at support@telesign.com.


Kind Regards,
TeleSign Support
Oct 19, 06:20 PDT
Oct 18, 2017
Resolved - We received notification that the network issues previously reported by MTS Uzbekistan (FE Uzdunrobita Ltd) 434/07 from Uzbekistan have been resolved. MTS Uzbekistan (FE Uzdunrobita Ltd) 434/07 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 18, 16:05 PDT
Identified - We received notification that MTS Uzbekistan (FE Uzdunrobita Ltd) from Uzbekistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 18, 03:47 PDT
Oct 17, 2017

No incidents reported.

Oct 16, 2017
Resolved - We received notification that the network issues previously reported by Orange Cameroun S.A from Cameroon have been resolved. Orange Cameroun S.A end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 16:19 PDT
Identified - We received notification that Orange Cameroon S.A 624/02 from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

If you have any questions, please feel free to contact support@telesign.com.
Oct 16, 13:51 PDT
Resolved - The Incident with Canada Operators has been resolved.

All services are up and running.

Date: 15.10.2017
Start Time: 4:35 PM PDT
End Time: 10:16 am PDT
Oct 16, 10:16 PDT
Identified - We received notification that all carriers in Canada are currently experiencing connectivity issues, and this may cause a delays in delivery of SMS. An update will be provided as soon as we receive note about resolution.

Date: 15.10.2017
Start Time: 4:35 PM PDT
End Time: TBD

If you have any questions, please feel free to contact support@telesign.com.
Oct 15, 16:40 PDT
Oct 15, 2017
Resolved - We received notification that the network issues previously reported by Venezuela Telcel C.A. (Movistar) have been resolved. Movistar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 15, 23:46 PDT
Identified - We received notification that Telcel C.A. (Movistar) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 15, 11:02 PDT
Oct 14, 2017
Resolved - Date: 14.10.2017
Start Time: 21:00 PDT
End Time: 23:15 AM PDT

We received notification that the operator maintenance previously reported by Claro from Brazil have been finished. Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 14, 23:33 PDT
Update - The issue has been identified and a fix is being implemented.
Oct 14, 23:30 PDT
Update - Issue: Brazil Claro Maintenance

Date: 14.10.2017
Start Time: 21:00 PDT
End Time: n/a

Summary:
Brazilian Operator Claro informed us that they will be totally unavailable due to changes in the daylight savings time adjustments.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 14, 22:04 PDT
Identified - We received notification that Claro 724/05; 12 from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

If you have any questions, please feel free to contact support@telesign.com.


Best Regards,

TeleSign Support
Oct 14, 21:23 PDT
Oct 13, 2017
Resolved - We received notification that the network issues previously reported by Cellcom Guinee S.A. from Guinea have been resolved. Cellcom Guinee S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 13, 03:52 PDT
Identified - We received notification that Cellcom Guinee S.A. from Guinea is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 12, 06:03 PDT
Oct 12, 2017
Completed - The scheduled maintenance has been completed.
Oct 12, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 01:00 PDT
Scheduled - Date: Thursday, 12th October 2017.
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign will be performing database maintenance on client portals during the above mentioned timeframes. The portal will be unavailable to customers intermittently. Please plan accordingly. TeleSign core services will not be affected.
Sep 21, 08:26 PDT
Oct 11, 2017

No incidents reported.

Oct 10, 2017

No incidents reported.

Oct 9, 2017
Completed - The scheduled maintenance has been completed.
Oct 9, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 01:00 PDT
Scheduled - Date: Monday, 9th October 2017
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign will be performing database maintenance on client portals during the above mentioned timeframes. The portal will be unavailable to customers intermittently. Please plan accordingly. TeleSign core services will not be affected.
Sep 21, 08:25 PDT
Oct 8, 2017
Resolved - We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 12:34 PDT
Identified - We received notification that Orange Cameroun S.A. from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 7, 11:19 PDT
Oct 7, 2017
Resolved - We received notification that the network issues previously reported by Vectone Mobile (Mundio) from Portugal have been resolved. Vectone Mobile (Mundio) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 7, 05:41 PDT
Identified - We received notification that Vectone Mobile (Mundio) from Portugal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 6, 17:10 PDT