System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 PDT
Scheduled - Issue: US Operator - Verizon USA - Maintenance

Date: 06/21/21- 06/22/21

Start Time: 10:00 PM PDT - 06/21/21
End Time: 03:00 AM PDT -06/22/21

Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Identified - Date: 06/04/21
Start Time: 00:00 AM PDT
End Time: Ongoing

We received notification that Telco dba Claro from Puerto Rico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 19:13 PDT
Identified - Country: Belarus

Operator: all

Effective Date: already started

Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications

Effective Date: already started

Details: Sender ID registration is introduced for Ethiopian Telecommunications;

Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);

Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;

Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar

Operator: all

Effective Date: 1st of June

Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (420/04)

Effective Date: Already started

Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia

Operator: all

Effective Date: Already Started

Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania

Operator: All

Effective Date: Already Started

Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates

Operator: all

Effective Date: Already started

Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia

Operator: MegaFon (250/02)

Effective Date: already started

Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam

Operator: Hanoi Telecom (452/05)

Effective Date: 3-May-21

Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Under Maintenance
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - multiple small US carriers Maintenance

Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that multiple small US carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to multiple small US carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this multiple small US carriers maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 18, 17:11 PDT
Issue: US Operator - AT&T USA Maintenance

Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 18, 17:06 PDT
Issue: US Operator - Verizon USA Maintenance

Date: 06/22/2021
Start Time: 09:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 21, 19:23 PDT
Issue: US Operator - AT&T Maintenance

Date: 06/22/01 - 06/23/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 17, 16:30 PDT
Issue: US Operator - US Cellular Maintenance

Date: 06/22/2021
Start Time: 11:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 12, 21:13 PDT
Issue: US Operator - AT&T Maintenance

Date: 06/23/01 - 06/24/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 17, 16:31 PDT
Issue: US Operator -Verizon USA Maintenance

Date: 06/23/21
Start Time: 10:00 PM PDT 06/23/21
End Time: 03:00 AM PDT 06/24/21

Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jun 15, 09:13 PDT
Past Incidents
Jun 21, 2021
Resolved - Date: 06/21/21
Start Time: 03:14 AM PDT
End Time: 09:01 PM PDT

We received notification that the network issues previously reported by O! (NurTelecom Ltd) from Kyrgyzstan have been resolved. O! (NurTelecom Ltd) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 21:25 PDT
Identified - Date: 06/21/21
Start Time: 03:14 AM PDT
End Time: Ongoing

We received notification that O! (NurTelecom Ltd) from Kyrgyzstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 03:22 PDT
Resolved - Date: 06/21/2021
Start Time: 04:16 PM PDT
End Time: 08:25 PM PDT

We received notification that the network issues previously reported by Telenor from Pakistan have been resolved. Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 21:14 PDT
Identified - Date: 06/21/2021
Start Time: 04:16 PM PDT
End Time: Ongoing

We received notification that Telenor from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 16:29 PDT
Resolved - Date: 06/21/2021
Start Time: 04:59 PM PDT
End Time: 07:28 PM PDT

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 20:34 PDT
Identified - Date: 06/21/2021
Start Time: 04:59 PM PDT
End Time: Ongoing

We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 17:26 PDT
Resolved - Date: 06/21/21
Start Time: 11:05AM PDT
End Time: 01:26 PM PDT

We received notification that the network issues previously reported by Telefonica Moviles from Costa Rica have been resolved. Telefonica Moviles Costa Rica end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 15:32 PDT
Identified - Date: 06/21/21
Start Time: 11:05AM PDT
End Time: Ongoing

We received notification that Telefonica Moviles Costa Rica from Costa Rica is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 11:14 PDT
Resolved - Date: 06/21/21
Start Time: 01:47 AM PDT
End Time: 03:05 AM PDT

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 05:56 PDT
Identified - Date: 06/21/21
Start Time: 01:47 AM PDT
End Time: Ongoing

We received notification that Irancell (MTN) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 03:57 PDT
Jun 20, 2021
Resolved - Date: 06/20/2021
Start Time: 03:02 AM PDT
End Time: 05:00 AM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 06:33 PDT
Identified - Date: 06/20/2021
Start Time: 03:02 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 20, 03:28 PDT
Resolved - Start Date and Time: 06/19/2021 at 07:15 PM PDT
End Date and Time: 06/20/2021 at 00:07 AM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 00:16 PDT
Identified - Date: 06/19/2021
Start Time: 07:15 PM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 19, 19:29 PDT
Jun 19, 2021
Resolved - Date: 06/19/2021
Start Time: 05:53 AM PDT
End Time: 06:55 AM PDT

We received notification that the network issues previously reported by MTN Cote d Ivoire S.A. from Cote d'Ivoire have been resolved. MTN Cote d Ivoire S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 19, 08:00 PDT
Identified - Date: 06/19/2021
Start Time: 06:49 AM PDT
End Time: Ongoing

We received notification that MTN Cote d Ivoire S.A. from Cote d'Ivoire is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 19, 07:03 PDT
Resolved - Date: 06/19/2021
Start Time: 01:28 AM PDT
End Time: 03:28 AM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 19, 03:39 PDT
Identified - Date: 06/19/2021
Start Time: 01:28 AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 19, 01:35 PDT
Resolved - Start Date and Time: 06/18/2021 at 11:07 PM PDT
End Date and Time: 06/19/2021 at 01:07 AM PDT

We received notification that the network issues previously reported by P4 Sp. z o.o (PLAY) from Poland have been resolved. P4 Sp. z o.o (PLAY) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 19, 01:16 PDT
Identified - Date: 06/18/2021
Start Time: 11:07 PM PDT
End Time: Ongoing

We received notification that P4 Sp. z o.o (PLAY) from Poland is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 23:21 PDT
Jun 18, 2021
Resolved - Date: 06/18/2021
Start Time: 12:15 PM PDT
End Time: 10:46 PM PDT

We received notification that the network issues previously reported by Pelephone Communications from Israel have been resolved. Pelephone Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 23:01 PDT
Identified - Date: 06/18/2021
Start Time: 12:15 PM PDT
End Time: Ongoing

We received notification that Pelephone Communications from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 12:20 PDT
Resolved - Date: 06/18/2021
Start Time: 11:53 AM PDT
End Time: 08:34 PM PDT

We received notification that the network issues previously reported by G-Mobile LLC from Mongolia have been resolved. G-Mobile LLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 20:43 PDT
Identified - Date: 06/18/2021
Start Time: 11:53 AM PDT
End Time: Ongoing

We received notification that G-Mobile LLC from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 12:21 PDT
Resolved - Date: 06/18/2021
Start Time: 12:02 PM PDT
End Time: 08:15 PM PDT

We received notification that the network issues previously reported by Orange from the Democratic Republic of the Congo have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 20:34 PDT
Identified - Date: 06/18/2021
Start Time: 12:02 PM PDT
End Time: Ongoing

We received notification that Orange from Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 12:10 PDT
Resolved - Date: 06/18/2021
Start Time: 09:23 AM PDT
End Time: 03:45 PM PDT

We received notification that the network issues previously reported by Vodacom Congo from Congo have been resolved. Vodacom Congo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 20:31 PDT
Identified - Date: 06/18/2021
Start Time: 09:23 AM PDT
End Time: Ongoing

We received notification that Vodacom Congo from Operator Service Alert Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 09:58 PDT
Resolved - Date: 06/18/2021
Start Time: 11:50 AM PDT
End Time: 05:45 PM PDT

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 16:15 PDT
Identified - Date: 06/18/2021
Start Time: 11:50 AM PDT
End Time: Ongoing

We received notification that Orange from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 12:14 PDT
Resolved - Date: 18/06/2021
Start Time: 12:16 PM PDT
End Time: 02:33 PM PDT

We received notification that the network issues previously reported by Hong Kong CSL Ltd (Pacific Link) from Hong Kong have been resolved. Hong Kong CSL Ltd (Pacific Link) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 14:37 PDT
Identified - Date: 18/06/2021
Start Time: 12:16 PM UTC
End Time: Ongoing

We received notification that Hong Kong CSL Ltd (Pacific Link) from Hong Kong is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 12:24 PDT
Resolved - Date: 06/18/21
Start Time: 03:28AM PDT
End Time: 03:42AM PDT

We received notification that the network issues previously reported by G-Mobile LLC from Mongolia have been resolved. G-Mobile LLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 18, 04:03 PDT
Identified - Date: 06/18/21
Start Time: 03:28AM PDT
End Time: Ongoing

We received notification that G-Mobile LLC from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 03:43 PDT
Jun 17, 2021
Resolved - Date: 06/17/21
Start Time: 12:49 AM PDT
End Time: 02:32 PM PDT

We received notification that the network issues previously reported by MCI/TCI from Iran have been resolved. MCI/TCI end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 16:34 PDT
Update - Dear Customers and Partners,

We have received an info about upcoming elections planned in Iran (June 18th Iranian time).

We have just been advised that all A2P/P2P connectivity shall be temporarily suspended to MCI Iran effective.

Affected time period:
Start-time: 06/17/21 12:49AM PDT
Expected end-time: 06/19/21 10:00 AM PDT

As a result of the above, service has already been suspended.
Jun 17, 06:13 PDT
Identified - Date: 06/17/21
Start Time: 12:49AM PDT
End Time: Ongoing

We received notification that MCI/TCI from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 00:56 PDT
Resolved - Date: 06/17/2021
Start Time: 07:42 AM PDT
End Time: 10:30 AM PDT

We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 10:42 PDT
Identified - Date: 06/17/2021
Start Time: 07:42 AM PDT
End Time: Ongoing

We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 07:51 PDT
Resolved - Date: 06/17/2021
Start Time: 07:03 AM PDT
End Time: 10:11 AM PDT

We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia have been resolved. MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 10:34 PDT
Identified - Date: 06/17/2021
Start Time: 07:03 AM PDT
End Time: Ongoing

We received notification that MTC Saudi Arabia (Zain SA) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 07:10 PDT
Resolved - Start time : 06/16/21 - 9 PM PDT
End Time: 06/17/21 - 1:30 AM PDT

Dear Customers and Partners,

Mentioned maintenance has been finished.

No major outages have been spotted.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 07:11 PDT
Identified - Start time : 06/16/21 - 9 PM PDT
End Time: 06/17/21 - 1:30 AM PDT

The carriers mentioned below have informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of disruption to the service, MO/MT SMS will be queued by the carrier and ready for delivery once the maintenance has been completed.

Impacted Carriers:
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA< br />Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support Team.
Jun 17, 07:05 PDT
Resolved - Date: 06/17/21
Start Time: 05:30 AM PDT
End Time: 06:42 AM PDT

We received notification that the network issues previously reported by Eircom Limited from Ireland have been resolved. Eircom Limited end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 06:45 PDT
Identified - Date: 06/17/21
Start Time: 05:30 AM PDT
End Time: Ongoing

We received notification that Eircom Limited from Ireland (IE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 05:47 PDT
Resolved - Date: 06/17/21
Start Time: 03:49 AM PDT
End Time: 05:49 AM PDT

We received notification that the network issues previously reported by O! (NurTelecom Ltd) from Kyrgyzstan have been resolved. O! (NurTelecom Ltd) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 06:24 PDT
Identified - Date: 06/17/21
Start Time: 03:49AM PDT
End Time: Ongoing

We received notification that O! (NurTelecom Ltd) from Kyrgyzstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 04:10 PDT
Completed - The scheduled maintenance has been completed.
Jun 17, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 01:00 PDT
Scheduled - Date: 06/17/2021
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Jun 3, 07:04 PDT
Completed - The scheduled maintenance has been completed.
Jun 17, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 21:00 PDT
Scheduled - Issue: Small US regional carriers Maintenance

Start Date: 06/16/2021
Start Time: 09:00 PM PDT
End Date: 16/17/2021
End Time: 01:30 AM PDT

Summary:
We have received notification that Small US regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US regional carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 16, 17:28 PDT
Resolved - Date: 06/16/2021
Start Time: 06:26 PM PDT
End Time: 11:45 PM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 00:34 PDT
Identified - Date: 06/16/2021
Start Time: 06:26 PM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 16, 18:40 PDT
Resolved - Date: 06/16/2021
Start Time: 06:26 PM PDT
End Time: 11:45PM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 00:33 PDT
Identified - Date: 06/16/2021
Start Time: 06:26 PM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 16, 18:39 PDT
Resolved - Date: 06/16/21
Start Time: 09:46 AM PDT
End Date: 06/16/21
End Time: 05:40 PM PDT

We received notification that the network issues previously reported by AT&T Mobility from United States (US) have been resolved. AT&T Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 17, 00:31 PDT
Update - We are continuing to work on a fix for this issue.
Jun 16, 10:23 PDT
Identified - Date: 06/16/21
Start Time: 09:46 AM PDT
End Time: Ongoing

We received notification that AT&T Mobility from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages / message Latency. We will inform you once the operator has come to a resolution.
Jun 16, 10:20 PDT
Jun 16, 2021
Resolved - Date: 06/16/2021
Start Time: 02:30 PM PDT
End Time: 05:10 PM PDT

Previously reported issues with 2-Way SMS delivery toward Brazil Claro have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 16, 17:23 PDT
Investigating - Date: 06/16/2021
Start Time: 02:30 PM PDT
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Brazil Claro. Our team is investigating this issue and we will inform you once we come to a resolution.
Jun 16, 14:48 PDT
Resolved - Dear Customers and Partners,

Previously reported issues with our platform have been resolved. If you have additional questions, please feel free to contact support@telesign.com.
Jun 16, 17:14 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause problems in reaching TeleSign Portal. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Jun 16, 15:41 PDT
Resolved - Date: 06/16/21
Start Time: 06:32 AM PDT
End Time: 07:19 AM PDT

We received notification that the network issues previously reported by Libyana Mobile Phone from Libya have been resolved. Libyana Mobile Phone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 16, 07:53 PDT
Identified - Date: 06/16/2021
Start Time: 06:32AM PDT
End Time: Ongoing

We received notification that Libyana Mobile Phone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 16, 06:39 PDT
Jun 15, 2021
Resolved - Date: 06/15/2021
Start Time: 08:22 PM PDT
End Time: 11:32PM PDT

We received notification that the network issues previously reported by Personal GSM 1900 from Argentinahave been resolved. Personal GSM 1900 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 15, 23:37 PDT
Identified - Date: 06/15/2021
Start Time: 08:22 PM PDT
End Time: Ongoing

We received notification that Personal GSM 1900 from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 15, 20:33 PDT
Resolved - Date: 06/15/21
Start Time: 06:32AM PDT
End Time: 09:25AM PDT

We received notification that the network issues previously reported by SkyTel Company from Mongolia have been resolved. SkyTel Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 15, 09:29 PDT
Identified - Date: 06/15/21
Start Time: 06:32AM PDT
End Time: Ongoing

We received notification that SkyTel Company from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 15, 06:52 PDT
Resolved - Date: 06/15/21
Start Time: 06:22AM PDT
End Time: 09:23AM PDT

We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 15, 09:27 PDT
Identified - Date: 06/15/21
Start Time: 06:22AM PDT
End Time: Ongoing

We received notification that Banglalink Digital Communications Ltd from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 15, 06:39 PDT
Resolved - Date: 06/15/2021
Start Time: 04:37AM PDT
End Time: 05:20AM PDT

We received notification that the network issues previously reported by G-Mobile LLC from Mongolia have been resolved. G-Mobile LLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 15, 05:27 PDT
Identified - Date: 06/15/2021
Start Time: 04:37 AM PDT
End Time: Ongoing

We received notification that G-Mobile LLC from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 15, 04:46 PDT
Completed - The scheduled maintenance has been completed.
Jun 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 22:00 PDT
Scheduled - Issue: US Operator - Maintenance

Start Date and Time: 06/14/2021 at 10:00 PM PDT
End Date and Time: 06/15/2021 at 04:00 AM PDT

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 12, 10:22 PDT
Resolved - Date: 15/06/2021
Start Time: 01:16 AM PDT
End Time: 01:16AM PDT

We received notification that the network issues previously reported by 3 (Hutchison) from Indonesia have been resolved. 3 (Hutchison) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 15, 03:16 PDT
Identified - Date: 15/06/2021
Start Time: 01:16 AM ODT
End Time: Ongoing

We received notification that 3 (Hutchison) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 15, 01:32 PDT
Jun 14, 2021
Resolved - Date: 06/14/2021
Start Time: 07:02 PM PDT
End Time: 11:00 PM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 14, 23:44 PDT
Identified - Date: 06/14/2021
Start Time: 07:02 PM PDT
End Time: Ongoing

We received notification that Syratel from Syratel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 14, 19:08 PDT
Resolved - Date: 06/14/2021
Start Time: 12:46PM PDT
End Time: 07:00PM PDT

We received notification that the network issues previously reported by Zain from Sudan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 14, 23:41 PDT
Identified - Date: 06/14/2021
Start Time: 12:46PM PDT
End Time: Ongoing

We received notification that Zain from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 14, 12:53 PDT
Resolved - Date: 06/14/2021
Start Time: 04:23 PM PDT
End Time: 08:09 PM PDT We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 14, 20:14 PDT
Identified - Date: 06/14/2021
Start Time: 04:23 PM PDT
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 14, 16:32 PDT
Resolved - Start Date and Time: 06/14/2021 at 12:12 PM PDT
End Date and Time: 06/14.2021 at 07:36 PM PDT

We received notification that the network issues previously reported by Claro Chile from Chile have been resolved. Claro Chile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 14, 19:43 PDT
Identified - Date: 06/14/2021
Start Time: 12:12PM PDT
End Time: Ongoing

We received notification that Claro Chile from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 14, 12:17 PDT
Resolved - Date: 06/14/2021
Start Time: 11:40AM PDT
End Time: 12:10PM PDT
We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 14, 12:43 PDT
Identified - Date: 06/14/2021
Start Time: 11:40AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 14, 11:52 PDT
Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 22:00 PDT
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Date: 06/13/2021
Start Time: 10:00 PM PDT
End Time: 06/14/2021 at 04:00 AM PDT

Summary:
We have received notification that US Operator T-MOBILE will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-MOBILE operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 11, 07:18 PDT
Jun 13, 2021
Resolved - Date: 06/13/2021
Start Time: 08:00 PM PDT
End Time: 02:50 PM PDT

We received notification that the network issues previously reported by 3 (Hutchison) from Indonesia have been resolved. 3 (Hutchison) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 13, 03:16 PDT
Identified - Date: 06/12/2021
Start Time: 08:00 PM PDT
End Time: Ongoing

We received notification that 3 (Hutchison) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 12, 20:26 PDT
Resolved - Date:06/12/21 - 06/13/21
Start Time: 10:41 PM PDT
End Time: 00:58 AM PDT

We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 13, 01:39 PDT
Identified - Date: 06/12/21
Start Time: 10:41 PM PDT
End Time: Ongoing

We received notification that Nepal Mobile (Nepal Telecom) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 12, 22:49 PDT
Jun 12, 2021
Jun 11, 2021
Resolved - Date: 06/11/21
Start Time: 10:05AM PDT
End Time: 12:35PM PDT

We received notification that the network issues previously reported by 9Mobile (Etisalat) from Nigeria have been resolved. 9Mobile (Etisalat) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 11, 12:46 PDT
Identified - Date: 06/11/21
Start Time: 10:05AM PDT
End Time: Ongoing

We received notification that 9Mobile (Etisalat) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 11, 10:21 PDT
Resolved - Date: 06/11/21
Start Time: 07:04AM PDT
End Time: 08:58AM PDT

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 11, 09:02 PDT
Identified - Date: 06/11/21
Start Time: 07:04AM PDT
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 11, 07:20 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 21:00 PDT
Scheduled - Issue: US Operator - Small Regional US Carriers Maintenance

Date: 06/10/21 - 06/11/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that Small Regional US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small Regional US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small Regional US Carriers maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 2, 15:35 PDT
Jun 10, 2021
Resolved - Date: 06/10/21
Start Time: 03:55 PM PDT
End Time: 04:39 PM PDT

We received notification that the network issues previously reported by Ooredoo Q.S.C. from Qatar have been resolved. Ooredoo Q.S.C. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 10, 16:47 PDT
Identified - Date: 06/10/21
Start Time: 3:55 PM PDT
End Time: Ongoing

We received notification that Ooredoo Q.S.C. [427 01;06] from Qatar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
We will inform you once the operator has come to a resolution.
Jun 10, 16:15 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 22:00 PDT
Scheduled - Issue: US Operator - Verizon Maintenance

Start Date and Time: 06/09/2021 @ 10:00 PM PDT
End Date and Time: 06/10/2021 @ 03:00 AM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 8, 17:47 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 21:01 PDT
Scheduled - Issue: US Operator - Small Regional US Carriers Maintenance

Date: 06/09/21 - 06/10/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that Small Regional US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small Regional US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small Regional US Carriers maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 2, 15:32 PDT
Resolved - Date: 06/09/2021
Start Time: 10:52 PM PDT
End Time: 11:49 PM PDT

We received notification that the network issues previously reported by Tele2 (MTS) from Kazakhstan have been resolved. Tele2 (MTS) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 10, 00:33 PDT
Identified - Date: 06/09/2021
Start Time: 10:52 PM PDT
End Time: Ongoing

We received notification that Tele2 (MTS) from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 9, 22:58 PDT
Jun 9, 2021
Resolved - Date: 06/09/2021
Start Time: 06:20 AM PDT
End Time: 01:25 PM PDT
We received notification that the network issues previously reported by Verizon Wireless CDMA from the United States have been resolved. Verizon Wireless CDMA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 9, 14:22 PDT
Identified - Date: 06/09/2021
Start Time: 06:20 AM PDT
End Time: Ongoing

We received notification that Verizon Wireless CDMA from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 9, 08:11 PDT
Resolved - Date: 06/08/2021
Start Time: 10:20 PM PDT
End Time: 06/09/2021 @ 11:50 AM PDT

We received notification that the network issues previously reported by SPRINT PCS from United States have been resolved. SPRINT PCS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 9, 10:10 PDT
Identified - Date: 06/08/2021
Start Time: 10:20 PM PDT
End Time: Ongoing

We received notification that SPRINT PCS from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 9, 00:02 PDT
Completed - The scheduled maintenance has been completed.
Jun 9, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 21:00 PDT
Scheduled - Issue: US Operator - Small Regional US Carriers Maintenance

Date: 06/08/21 - 06/09/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that US Operator Small Regional US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small Regional US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small Regional US Carriers maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 2, 15:27 PDT
Resolved - Date: 07/09/2021
Start Time: 10:24 PM PDT
End Time: 12:05AM PDT

We received notification that the network issues previously reported by MTN from Syria have been resolved. MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 9, 00:33 PDT
Identified - Date: 07/09/2021
Start Time: 10:24 PM PDT
End Time: Ongoing

We received notification that MTN from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 8, 22:37 PDT
Jun 8, 2021
Resolved - Date: 06/08/2021
Start Time: 2:45 AM PDT
End Time: 3:32 AM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 8, 03:13 PDT
Identified - Date: 06/08/2021
Start Time: 2:45 AM PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 8, 02:01 PDT
Jun 7, 2021
Resolved - Date: 06/07/21
Start Time: 11:30 AM PDT
End Time: 07:04 PM PDT

We received notification that the network issues previously reported by RCS & RDS DigiMobil from Romania have been resolved. RCS & RDS DigiMobil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 19:08 PDT
Identified - Date: 06/07/21
Start Time: 11:30AM PDT
End Time: Ongoing

We received notification that RCS & RDS DigiMobil from Romania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 7, 11:42 PDT
Resolved - Date: 06/07/21
Start Time: 01:04 PM PDT
End Time: 06:00 PM PDT

We received notification that the network issues previously reported by O! (NurTelecom Ltd) from Kyrgyzstan have been resolved. O! (NurTelecom Ltd) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 18:05 PDT
Identified - Date: 06/07/21
Start Time: 01:04PM PDT]
End Time: Ongoing

We received notification that O! (NurTelecom Ltd) from Kyrgyzstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 7, 13:10 PDT
Resolved - Date: 06/07/21
Start Time: 07:28AM PDT
End Time: 07:41AM PDT

We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 08:34 PDT
Identified - Date: 06/07/21
Start Time: 07:28AM PDT
End Time: Ongoing

We received notification that Robi Axiata (Airtel) from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 7, 07:39 PDT
Completed - The scheduled maintenance has been completed.
Jun 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 22:00 PDT
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Start Date: 06/06/2021
Start Time: 10:00 PM PDT
End Date: 06/07/2021
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator T-MOBILE will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-MOBILE operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 4, 13:41 PDT