System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Investigating - Issue: US Operator - Sprint Maintenance

Start Date: 2019/07/14
Start Time: 10:00 PM PDT
End Date: 2019/07/15
End Time: 3:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 9, 15:18 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 22, 2019
Resolved - We received notification that the network issues previously reported by Airtel (Celtel) from Gabon have been resolved. Airtel (Celtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 22, 12:29 PDT
Identified - We received notification that Airtel (Celtel) from Gabon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 02:47 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 00:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/22/2019
Start Time: 00:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 18, 13:25 PDT
Jul 21, 2019
Resolved - We received notification that the network issues previously reported by Airtel from Gabon have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 21, 01:13 PDT
Identified - We received notification that Airtel (Celtel) from Gabon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 20, 02:42 PDT
Jul 20, 2019
Resolved - We received notification that the network issues previously reported by Digitel C.A. (DIGITEL) from Venezuela have been resolved. Digitel C.A. (DIGITEL) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 20, 14:11 PDT
Identified - We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 20, 07:36 PDT
Jul 19, 2019

No incidents reported.

Jul 18, 2019
Resolved - We received notification that the network issues previously reported by Airtel (Celtel) from Gabon have been resolved. Airtel (Celtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 18, 17:50 PDT
Identified - We received notification that Airtel (Celtel) from Gabon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 18, 00:26 PDT
Resolved - We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 18, 15:36 PDT
Identified - We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 18, 12:04 PDT
Completed - The scheduled maintenance has been completed.
Jul 18, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 00:00 PDT
Scheduled - Date: 07/18/2019
Start Time: 00:00 PST
End Time: 08:00 PST

TeleSign has scheduled database maintenance on client portals during the above-mentioned timeframe. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Jul 9, 23:00 PDT
Jul 17, 2019

No incidents reported.

Jul 16, 2019
Resolved - We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 16, 08:45 PDT
Identified - We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 16, 08:15 PDT
Jul 15, 2019
Resolved - Dear Customers,

Between 2019-07-15 08:00:00AM PDT and 2019-07-15 08:20:00AM PDT Verizon USA was experiencing an issue with their SMS service.

The carrier is aware of this issue and are investigating the root cause. The issue appears to be resolved and SMS traffic is no longer affected.

For any additional information please contact support@telesign.com
Jul 15, 08:30 PDT
Jul 14, 2019

No incidents reported.

Jul 13, 2019
Resolved - We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 13, 20:07 PDT
Identified - We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 13, 18:12 PDT
Jul 12, 2019
Resolved - We received notification that the network issues previously reported by NEXTEL International from Brazil have been resolved. NEXTEL International end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 12, 17:30 PDT
Identified - We received notification that NEXTEL from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 12, 14:16 PDT
Completed - The scheduled maintenance has been completed.
Jul 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 19:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 07/11/2019 - 07/12/2019
Start Time: 7:00 PM PDT 07/11/2019
End Time: 4:00 AM PDT 07/12/2019

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 8, 15:05 PDT
Resolved - We received notification that the network issues previously reported by Mossel (Digicel) from Jamaica have been resolved. Mossel (Digicel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 12, 02:47 PDT
Identified - We received notification that Mossel (Digicel) (338/05;050) from Jamaica is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 11, 22:27 PDT
Jul 11, 2019
Resolved - We received notification that the network issues previously reported by ScanCom Ltd (MTN) from Ghana have been resolved. ScanCom Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 11, 06:55 PDT
Identified - We received notification that ScanCom Ltd (MTN) from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 10, 19:38 PDT
Completed - The scheduled maintenance has been completed.
Jul 11, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 19:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 07/10/2019
Start Time: 7:00 PM PDT
End Time: 4:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 8, 15:02 PDT
Jul 9, 2019
Resolved - We received notification that the network issues previously reported by Hot Mobile Ltd from Israel have been resolved. Hot Mobile Ltd. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 9, 21:09 PDT
Identified - We received notification that Hot Mobile Ltd. from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 9, 07:32 PDT
Completed - The scheduled maintenance has been completed.
Jul 9, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 PDT
Scheduled - Issue: US Operator - United States Cellular Corp Maintenance

Date: 2019-07-08
Start Time: 23:00:00 PDT
End Time: 2019-07-09 at 02:00:00 PDT

Summary:
We have received notification that US Operator United States Cellular Corp will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Cellular Corp users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this United States Cellular Corp operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 3, 09:31 PDT
Jul 8, 2019
Resolved - We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 8, 08:54 PDT
Identified - We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 8, 05:23 PDT