System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Issue: US Operator - SMS planned maintenance affecting GetLisa/ ClearSky
Event: Low Impact

Date: 2019-08-27
Start Time: 02:00 AM PDT
End Time: 04:00 AM PDT


Dear Customers and Partners,

The carriers mentioned below have informed us of planned maintenance on their SMS platform. During the maintenance period, customers may experience delays & failures to MO SMS messages as well as standard rate MT SMS messages sent to subscribers on the affected carriers.
In the event of a disruption to the service, MOs, MTs & delivery reports are queued by the carrier and will be delivered once the maintenance has been completed.

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Aug 20, 09:15 PDT
Past Incidents
Aug 24, 2019
Resolved - We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 24, 10:32 PDT
Identified - We received notification that Ooredoo (Wataniya) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 24, 02:35 PDT
Aug 23, 2019
Resolved - We received notification that the network issues previously reported by Colombia - Movil SA (Tigo) 732/103 from Colombia have been resolved. Colombia - Movil SA (Tigo) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 23, 16:02 PDT
Identified - We received notification that Movil SA (Tigo) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 23, 11:27 PDT
Resolved - We received notification that the network issues previously reported by Somalia (SO) - Hormuud Telecom (Hortel) from Somalia have been resolved.Somalia (SO) - Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 23, 09:31 PDT
Identified - We received notification that Somalia (SO) - Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 23, 06:21 PDT
Completed - The scheduled maintenance has been completed.
Aug 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 21:00 PDT
Scheduled - Issue: US Operator - Cellular Corp USA

Date: 2019-08-22
Start Time: 2019-08-22 09:00:00 PM PDT
End Time: 2019-08-23 04:00:00 AM PDT

Summary:
We have received notification that US Operator Cellular Corp USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular Corp USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular Corp USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 16, 09:09 PDT
Resolved - We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 23, 00:14 PDT
Identified - We received notification that Ethiopian Telecommunications (636/01) from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 22, 07:55 PDT
Aug 22, 2019
Completed - The scheduled maintenance has been completed.
Aug 22, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 22, 00:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 08/22/2019
Start Time: 00:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 21, 15:12 PDT
Aug 21, 2019
Resolved - We received notification that the network issues previously reported by ENTEL Movil from Bolivia have been resolved. ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 21, 20:34 PDT
Identified - We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 21, 18:09 PDT
Aug 20, 2019
Resolved - We received notification that the network issues previously reported by Scartel (YOTA) from Russia have been resolved. Scartel (YOTA) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 20, 08:07 PDT
Identified - We received notification that Scartel (YOTA) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 20, 07:00 PDT
Resolved - We received notification that the network issues previously reported by MegaFon OJSC from Russia have been resolved. MegaFon OJSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 20, 07:56 PDT
Identified - We received notification that MegaFon OJSC from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 20, 06:35 PDT
Aug 19, 2019
Resolved - We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 19, 23:49 PDT
Identified - We received notification that Ooredoo (Wataniya) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 19, 19:36 PDT
Resolved - We received notification that the network issues previously reported by Atheer Telecom Iraq (zain IQ) from Iraq have been resolved. Atheer Telecom Iraq (zain IQ) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 19, 08:02 PDT
Identified - We received notification that Atheer Telecom Iraq (zain IQ) (418/20;30) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 19, 05:33 PDT
Aug 18, 2019
Resolved - We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 18, 14:46 PDT
Identified - We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 18, 05:55 PDT
Resolved - We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 18, 03:16 PDT
Update - We are continuing to work on a fix for this issue.
Aug 18, 01:14 PDT
Identified - We received notification that Peru America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 18, 01:14 PDT
Aug 17, 2019
Resolved - We received notification that the network issues previously reported by Libyana Mobile Phone from Libyana have been resolved. Libyana Mobile Phone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 17, 19:38 PDT
Identified - We received notification that Libyana Mobile Phone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 17, 12:35 PDT
Resolved - We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 17, 18:34 PDT
Identified - We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 17, 16:43 PDT
Aug 16, 2019
Completed - The scheduled maintenance has been completed.
Aug 16, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:00 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 2019-08-15
Start Time: 23:00:00 PDT
End Time: 2019-08-16 04:00:00 PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 12, 17:22 PDT
Aug 15, 2019
Resolved - We received notification that the network issues previously reported by GuatemalaS.A.(Sercom/Claro)from Guatemala have been resolved. GuatemalaS.A.(Sercom/Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 15, 23:44 PDT
Identified - We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro) 704/01 from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 15, 20:48 PDT
Resolved - This incident has been resolved.
Aug 15, 21:27 PDT
Investigating - Issue: US Operator - T-Mobile Maintenance


Start Time: 20:00 PDT 2019-08-12
End Time: 00:00 PDT 2019-08-14

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 9, 13:37 PDT
Aug 14, 2019

No incidents reported.

Aug 13, 2019
Completed - The scheduled maintenance has been completed.
Aug 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Start Date: 2019-08-12
Start Time: 07:00 PM PDT
End Date: 2019-08-13
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 12, 12:19 PDT
Completed - The scheduled maintenance has been completed.
Aug 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 19:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 8/12/2019
Start Time: 7:00 PM PDT 08/12/2019
End Time: 4:00 AM PDT 08/13/2019

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 9, 18:13 PDT
Aug 12, 2019
Resolved - We received notification that the network issues previously reported by Smart mobile (Latelz) from Cambodia have been resolved. Smart mobile (Latelz) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 12, 11:26 PDT
Identified - We received notification that Smart mobile (Latelz) from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 11, 08:07 PDT
Resolved - We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 12, 08:22 PDT
Identified - We received notification that Banglalink Digital Communications Ltd from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 12, 06:25 PDT
Aug 11, 2019
Resolved - We received notification that the network issues previously reported by Peru (PE) - America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru have been resolved. Peru (PE) - America Movil Peru S.A.C (CLARO PERU) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 11, 09:28 PDT
Identified - We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 11, 02:00 PDT
Resolved - We received notification that the network issues previously reported by Smart mobile (Latelz) from Cambodia have been resolved. Smart mobile (Latelz) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 11, 00:40 PDT
Identified - We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 10, 01:29 PDT
Aug 10, 2019
Resolved - We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) (420/04) from Saudi Arabia have been resolved. MTC Saudi Arabia (Zain SA) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 10, 06:27 PDT
Identified - We received notification that MTC Saudi Arabia (Zain SA) (420/04) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 10, 03:56 PDT