System Status


This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Identified - Date: 03/20/23
Start Time: 9:58 PM PST
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 20, 2023 - 22:04 PDT
Identified - Date: 03/16/23

On March 16th, our Data Science team is deploying an internal update to our Intelligence (formerly known as Score) machine learning model.

This routine update will include model refactoring and optimization, and it lays the groundwork for additional enhancements that will be released over the next several quarters.

These backend changes have no immediate impact to your current usage, and there are no actions that you need to take.

We'll update this post once this deployments is live and keep you posted as external model enhancements become available.

Mar 14, 2023 - 11:32 PDT
Identified - Country: Malaysia

Operator: All

Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:

1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers

Mar 07, 2023 - 04:58 PST
Identified - Country: Philippines

Operator: Globe

Effective date: March 1st, 2023

Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.

• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)

• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.

Feb 13, 2023 - 02:55 PST
Identified - Country: Japan

Operator: KDDI Network

Effective date: February 1st, 2023

Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.

Feb 06, 2023 - 03:35 PST
Investigating - Date: 1/2/23
Start Time: 1:15 am PST

Status: Ongoing

TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.

We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.

If you have any questions, please contact us at support@telesign.com.

Feb 01, 2023 - 04:38 PST
Identified - Country: Vietnam

Operator: Mobifone

Effective Date: 1st of February

Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.

Jan 26, 2023 - 02:01 PST
Identified - Date: 01/24/2023
Start Time: 9:30 AM PST
End Time: TBD

We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.

Jan 25, 2023 - 07:22 PST
Identified - Country: Kuwait

Operator: Zain

Effective date: already started

Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.

Jan 18, 2023 - 04:33 PST
Update - Dear Customers and Partners,

We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.

Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".

If you have any questions, please contact us at support@telesign.com.

Dec 21, 2021 - 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 2021 - 12:28 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Dec 21, 2021 - 11:37 PST
Identified - Country: Vietnam

Operators: all

Effective date: 20th - 27th of January 2023

Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.

Jan 09, 2023 - 04:23 PST
Identified - Country: China

Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.

Dec 23, 2022 - 00:45 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:34 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:18 PST
Identified - Country: Indonesia

Details: Indonesian networks have announced the Holiday freeze period. These are the dates:

Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022

PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022

Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022

Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022

Registration of new Sender IDs will be resumed on 5th of January 2023.

Dec 13, 2022 - 04:14 PST
Identified - Country: Russia

Details: Russian networks have announced a holiday freeze period. Here are the details:

For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;

After the 9th of January, all registration will be resumed.

Dec 14, 2022 - 04:56 PST
Identified - Country: Belgium

Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:

Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023

Dec 12, 2022 - 07:28 PST
Identified - Country: Kazakhstan

Operator: Kcell JSC (401/02)

Effective Date: Already started

Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.

In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:

- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.

In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).

Dec 05, 2022 - 06:09 PST
Identified - Country: Sri Lanka

Operator: Dialog (MTN-Axiata) (413/02)

Effective Date: 15th of December - 3rd of January

Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.

Dec 02, 2022 - 05:25 PST
Identified - Country: USA

Operator: AT&T; T-Mobile; Verizon;

Details: USA operators have announced the annual holiday freeze dates:

Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022

AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.

T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January

During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.

Nov 10, 2022 - 07:51 PST
Identified - Country: Romania

Operator: Orange; RCS & RDS DigiMobil

Details:

Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:

Orange:
Freeze will last from the 1st of December until 17th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.

RCS & RDS DigiMobil:

Freeze will last from 15th of December until 9th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.

Nov 10, 2022 - 06:30 PST
Identified - Country: Canada

Operator: all

Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.

Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand

Operator: all

Effective date: Already Started

Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.

Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore

Operator: all

Effective date: 31st of October 2022; Deadline: 31st of January 2023

Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.

Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.

Oct 24, 2022 - 07:28 PDT
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of December 2022

Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.

Oct 18, 2022 - 01:13 PDT
Investigating - Dear customer,

Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.

Specifically, there will be two changes effective as of 11/1/2022:

(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.

Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic

New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.

Previous State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

New State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

Oct 19, 2022 - 09:37 PDT
Identified - End Time: TBD

We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.

Oct 10, 2022 - 13:15 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.

Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan

Operators: T Star (Taiwan Star Telecom) (466/89;90)

Effective date: Already started

Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.

Sep 07, 2022 - 06:03 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing

We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.

We will inform you once the operator(s) has come to a resolution.

Sep 05, 2022 - 08:13 PDT
Identified - Country: Haiti

Operators: Haiti (HT) - NatCom (372/03)

Effective date: Already started

Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.

Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar

Operator: all

Effective date: Already Started

Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.

Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia

Operators: all

Effective date: 17th of August

Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.

Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman

Operators: Oman Telecommunications Company (OmanTel) (422/02;04)

Effective date: Already started

Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.

Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada

Operators: all

Effective date: Already started

Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.

Aug 04, 2022 - 02:24 PDT
Identified - Date: 07/28/2022

We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.

We will keep you informed as we receive further updates.

On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.

Jul 28, 2022 - 07:41 PDT
Identified - Country: Pakistan

Operator: ZONG (CMPak) (410/04)

Effective date: 25th of July

Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.

Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda

Operator: Airtel

Effective Date: Already started

Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;

Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia

Operator: all

Effective date: Already started

Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.

May 05, 2022 - 03:33 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing

We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.

Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.

Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing

We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.

Mar 10, 2022 - 07:31 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.

Dec 17, 2020 - 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Operator Alerts WW Operational
Operator Alerts EMEA Operational
Operator Alerts APAC Operational
Operator Alerts North America Operational
Operator Alerts LATAM Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.

Posted on Dec 16, 2019 - 06:47 PST
Issue: US Operator - T-Mobile Maintenance

Date: 03/22/23
Start Time: 10:00PM PST
End Time: 03/23/23 04:00AM PST

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Mar 21, 2023 - 09:46 PDT
Issue: US Operators - Toll-Free Numbers Maintenance

Date: 04/05/23
Start Time: 04/05/2023 20:00
End Time: 04/06/2023 00:00

Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Mar 14, 2023 - 17:29 PDT
Issue: US Operator - [Operator Name] Maintenance

Issue: US Operators - Toll-Free Numbers Maintenance

Date: 04/12/23
Start Time: 04/12/2023 20:00
End Time: 04/12/2023 00:00

Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Mar 14, 2023 - 17:31 PDT
Issue: US Operators - Toll-Free Numbers Maintenance

Date: 04/19/23
Start Time: 04/19/2023 20:00
End Time: 04/20/2023 00:00

Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Mar 14, 2023 - 17:22 PDT
Issue: US Operators - Toll-Free Numbers Maintenance

Date: 04/26/23
Start Time: 04/26/2023 20:00
End Time: 04/27/2023 00:00

Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Mar 14, 2023 - 17:19 PDT
Past Incidents
Mar 21, 2023
Resolved - Date:03/21/23
Start Time: 01:58AM PST
End Time: 04:15 AM PST

We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 21, 05:55 PDT
Identified - Date: 03/21/23
Start Time: 01:58AM PST
End Time: Ongoing

We received notification that Banglalink Digital Communications Ltd from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 21, 03:19 PDT
Completed - The scheduled maintenance has been completed.
Mar 21, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 21:00 PDT
Scheduled - Issue: US Operator - Multiple Operators Maintenance

Date: 03/20/23
Start Time: 09:00 PM PST
End Time: 02:00 AM PST

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 19, 22:18 PDT
Resolved - Date:03/21/23
Start Time: 11:15 PM PST
End Time: 00:06 AM PST

We received notification that the network issues previously reported by Telenor (410/06) from Pakistan have been resolved. Telenor (410/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 21, 01:12 PDT
Update - We are continuing to work on a fix for this issue.
Mar 21, 01:10 PDT
Identified - Date: 03/20/23
Start Time: 11:15 PM PST
End Time: Ongoing

We received notification that Telenor (410/06) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 20, 23:23 PDT
Mar 20, 2023
Resolved - Date:03/21/23
Start Time: 01:18 PM PST
End Time: 09:55 PM PST

We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 20, 22:48 PDT
Identified - Date: 03/20/2023
Start Time: [01:18 PM]
End Time: Ongoing

We received notification that [Banglalink Digital Communications Ltd (470/03)] from [Bangladesh (BD)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 20, 13:27 PDT
Resolved - Date: 03/20/23
Start Time: 5:19 PM PST
End Time: 6:15 PM PST

We received notification that the network issues previously reported by Orange (Mobinil)] from Egypt (EG) have been resolved. Orange (Mobinil) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 20, 20:46 PDT
Identified - Date: 03/20/23
Start Time: 5:19 PM PST
End Time: Ongoing

We received notification that Orange (Mobinil) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 20, 17:28 PDT
Resolved - Date:03/20/2023
Start Time: [11:34 AM]
End Time: [01:03 PM]

We received notification that the network issues previously reported by [T-Mobile (Radio Mobil) (230/01;07)] from [Czech Republic (CZ)] have been resolved. [T-Mobile (Radio Mobil) (230/01;07)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 20, 14:11 PDT
Identified - Date: 03/20/2023
Start Time: [11:34 AM]
End Time: Ongoing

We received notification that [T-Mobile (Radio Mobil) (230/01;07)] from [Czech Republic (CZ)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 20, 11:43 PDT
Completed - The scheduled maintenance has been completed.
Mar 20, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:30 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 03/19/2023
Start Time: 09:30PM PDT
End Time: 04:30AM PDT 03/20/2023

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 19, 21:30 PDT
Mar 19, 2023
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We sincerely apologize for the inconvenience this may have caused you.

Date: 03/19/23
Start Time: 15:13 PM PDT
End Time: 15:17 PM PDT

If you have any questions, please contact us at support@telesign.com.

Mar 19, 15:33 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Mar 19, 15:24 PDT
Mar 18, 2023
Resolved - Date:03-18-23
Start Time: 12:55 PM PST
End Time: 14:30 PST

We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso (BF) have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 18, 14:55 PDT
Identified - Date: 03/18/23
Start Time: 12:55 PM PST
End Time: Ongoing

We received notification that Orange (613/02) from Burkina Faso (BF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 18, 13:03 PDT
Resolved - Date: 03/18/23
Start Time: 5:40 AM PST
End Time: 9:47 AM PST

We received notification that the network issues previously reported by Uzmobile (434/03;08) from Uzbekistan (UZ) have been resolved. Uzmobile (434/03;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 18, 09:47 PDT
Identified - Date: 03/18/23
Start Time: 5:40 AM PST
End Time: Ongoing

We received notification that Uzmobile (434/03;08) from Uzbekistan (UZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 18, 05:41 PDT
Mar 17, 2023
Resolved - Date:03/17/2023
Start Time: 10:42AM PST
End Time: 12:05PM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 17, 13:47 PDT
Identified - Date: 03/17/2023
Start Time: 10:42AM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 17, 11:50 PDT
Resolved - Date: 03/17/23
Start Time: 01:16 AM PST
End Time: 06:25 AM PST


We received notification that the network issues previously reported by Oman Telecommunications Company (OmanTel) from Oman have been resolved. Oman Telecommunications Company (OmanTel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 17, 07:18 PDT
Identified - Date: 03/17/23
Start Time: 01:16 AM PST
End Time: Ongoing

We received notification that Oman Telecommunications Company (OmanTel) from Oman is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 17, 01:38 PDT
Resolved - Date: 03/16/23
Start Time: 10:50 PM PST
End Time: 11:41 PM PST

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 17, 00:26 PDT
Identified - Date: 03/16/23
Start Time: 10:50 PM PST
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 16, 23:00 PDT
Resolved - Date:3/17/2023
Start Time: 3/16/2023 23:17 PST
End Time: 3/17/2023 00:13 PST


We received notification that the network issues previously reported by STC (Viva) from Kuwait have been resolved. STC (Viva) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 17, 00:14 PDT
Identified - Date: 3/16/2023
Start Time: 23:17 PST
End Time: Ongoing

We received notification that STC (Viva) (419/04;09) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 16, 23:38 PDT
Mar 16, 2023
Resolved - Date:03/16/23
Start Time: 05:33PM PST
End Time: 07:00PM PST

We received notification that the network issues previously reported by VivaCell-MTS (283/05) from Armenia (AM) have been resolved. VivaCell-MTS (283/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 16, 21:33 PDT
Identified - Date: 03/16/23
Start Time: 05:33PM PST
End Time: Ongoing

We received notification that VivaCell-MTS (283/05) from Armenia (AM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 16, 18:40 PDT
Resolved - Date: 03/16/2023
Start Time: 07:26am PST
End Time: 07:50am PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 16, 07:53 PDT
Identified - Date: 03/16/2023
Start Time: 07:26am PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 16, 07:36 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 23:00 PDT
Scheduled - Start Date: 03/15/22
Start Time: 23:00 PM PST
End Date: 03/16/22
End Time: 04:00 AM PST

Summary:
We have received notification that US 10DLC traffic will be under maintenance on the date and time specified above. During this time period, customers with 10DLC numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Mar 14, 20:24 PDT
Mar 15, 2023
Resolved - Date:03/15/2023
Start Time: 16:33 PST
End Time: 18:58 PST

We received notification that the network issues previously reported by Salt Mobile SA (228/03) from Switzerland (CH) have been resolved. Salt Mobile SA (228/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 15, 21:27 PDT
Identified - Date: 03/15/2023
Start Time: 16:33 PST
End Time: Ongoing

We received notification that Salt Mobile SA (228/03) from Switzerland (CH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 15, 16:47 PDT
Resolved - Date: 03/15/2023
Start Time: 15:16 PST
End Time: 19:25 PST

We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso (BF) have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 15, 19:47 PDT
Identified - Date: 03/14/2023
Start Time: 15:16 PST
End Time: Ongoing

We received notification that Orange (613/02) from Burkina Faso (BF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 15, 15:24 PDT
Resolved - Date: 03/15/2023
Start Time: 08:00am PST
End Time: 08:50am PST

We received notification that T-Mobile from United States had experienced network issues, and this caused a delay in the delivery of SMS messages. Incident is over now.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 15, 13:22 PDT
Completed - The scheduled maintenance has been completed.
Mar 15, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 02:30 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 03/15/23
Start Time: 02:30AM PST
End Time: 05:30AM PST

Summary:
We have received notification that US Operator AT&T will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This AT&T operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 15, 02:25 PDT
Completed - The scheduled maintenance has been completed.
Mar 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 22:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 03/14/2023
Start Time: 03/14/2023 at 22:00 PST
End Time: 03/15/2023 at 04:00 PST

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 13, 10:01 PDT
Resolved - Date: 03/15/2023
Start Time: 12:45 AM PST
End Time: 3:06 AM PST

We received notification that the network issues previously reported by Orange France (208/01;02;12;17;22;30;32;91;95) from France have been resolved. Orange France (208/01;02;12;17;22;30;32;91;95) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 15, 03:09 PDT
Identified - Date: 03/15/2023
Start Time: [12:45 AM]
End Time: Ongoing

We received notification that [Orange France (208/01;02;12;17;22;30;32;91;95)] from [France (FR)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 15, 00:56 PDT
Completed - The scheduled maintenance has been completed.
Mar 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 23:00 PDT
Scheduled - Start Date: 03/14/22
Start Time: 23:00 PM PST
End Date: 03/15/22
End Time: 04:00 AM PST

Summary:
We have received notification that US 10DLC traffic will be under maintenance on the date and time specified above. During this time period, customers with 10DLC numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Mar 14, 17:52 PDT
Mar 14, 2023
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We sincerely apologize for the inconvenience this may have caused you.

Date: 3/14/2023
Start Time: 10:43 PM PDT
End Time: 10:49 PM PDT

If you have any questions, please contact us at support@telesign.com.

Mar 14, 23:15 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Mar 14, 22:52 PDT
Resolved - Date:03/14/23
Start Time: 15:16 PST
End Time: 15:42 PST

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) have been resolved. Radiomovil Dipsa (Telcel) (334/002;02;020;066) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 14, 16:44 PDT
Identified - Date: 03/14/23
Start Time: 15:16 PST
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) (334/002;02;020;066) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 14, 16:25 PDT
Resolved - Date:03/13/2023
Start Time: 22:44 PM PST
End Time: 08:43 AM PST

We received notification that the network issues previously reported by Zain (634/01) from Sudan have been resolved. Zain (634/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 14, 10:17 PDT
Identified - Date: 03/12/23
Start Time: [22:44 PM PST]
End Time: Ongoing

We received notification that [Zain (634/01) from Sudan (SD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 12, 23:50 PDT
Resolved - Date: 03/14/23
Start Time: 02:39 AM
End Time: 04:24 AM

We received notification that the network issues previously reported by MCI/TCI (432/11;19;70) from Iran (IR) have been resolved. MCI/TCI (432/11;19;70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 14, 05:48 PDT
Identified - Date: 03/14/23
Start Time: 02:39 AM
End Time: Ongoing

We received notification that MCI/TCI (432/11;19;70) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 14, 02:49 PDT
Completed - The scheduled maintenance has been completed.
Mar 14, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 22:01 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 03/13/23
Start Time: 22:00 PST
End Time: 04:00 PST

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 10, 12:54 PST
Resolved - Start Time: 02:30 AM PST
End Time: 03:30 AM PST

We received notification that the network issues previously reported by Iristel Inc. & Fibernetics Corporation from Canada have been resolved. Iristel Inc. & Fibernetics Corporation end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 14, 03:38 PDT
Identified - Date: 03/14/2023
Start Time: 02:30 AM PST
End Time: Ongoing

We received notification that Iristel Inc. & Fibernetics Corporation from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 14, 03:05 PDT
Resolved - Date:03/13/23
Start Time: [08:42 PM PST]
End Time: [10:59 PM PST]

We received notification that the network issues previously reported by Uzmobile (434/03;08) from Uzbekistan (UZ) have been resolved. Uzmobile (434/03;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 14, 00:26 PDT
Identified - Date: 03/13/23
Start Time: 08:42 PM PST
End Time: Ongoing

We received notification that Uzmobile (434/03;08) from Uzbekistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 13, 20:43 PDT
Mar 13, 2023
Resolved - Date:03/13/23
Start Time: 4:18 PM PST
End Time: 7:04 PM PST

We received notification that the network issues previously reported by Yemen Mobile (CDMA) (421/03) from Yemen have been resolved. Yemen Mobile (CDMA) (421/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 13, 19:05 PDT
Identified - Date: 03/13/23
Start Time: 4:18 PM PST
End Time: Ongoing

We received notification that Yemen Mobile (CDMA) (421/03) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 13, 16:20 PDT
Resolved - Date: 03/12/2023
Start Time: [10:29 PM]
End Time: [11:20 PM]

We received notification that the network issues previously reported by Jazz (410/01;07) from Pakistan (PK) have been resolved. Jazz (410/01;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 13, 00:05 PDT
Identified - Date: 03/12/2023
Start Time: [10:29 PM]
End Time: Ongoing

We received notification that [Jazz (410/01;07)] from [Pakistan (PK)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 12, 22:41 PDT
Mar 12, 2023
Resolved - Date:03/12/23
Start Time: [11:06 AM PST]
End Time: [16:27 PM PST]

We received notification that the network issues previously reported by [Zain (634/01)] from [Sudan (SD)] have been resolved. [Zain (634/01)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 12, 17:01 PDT
Identified - Date: 03/11/23
Start Time: 11:06PM PST
End Time: Ongoing

We received notification that Zain (634/01) from Sudan (SD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 11, 23:12 PST
Resolved - Date:03/12/23
Start Time: 08:28 AM PST
End Time: 09:11 AM PST

Network issues previously reported about US&CA have been resolved.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 12, 09:33 PDT
Identified - Date: 03/12/2023
Start Time: 08:28 AM PST
End Time: Ongoing

We received notification that customers who send SMS via Shared Short Codes may experience a delay in the delivery of SMS OTP messages.

We will inform you once the issue come to a resolution.

Mar 12, 09:07 PDT
Mar 11, 2023
Mar 10, 2023
Resolved - Date: 03/10/23
Start Time: 03:13 PM PST
End Time: 04:15 PM PST

We received notification that the network issues previously reported by MCI/TCI from Iran have been resolved. MCI/TCI end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 10, 16:39 PST
Identified - Date: 03/10/23
Start Time: 03:13 PM PST
End Time: Ongoing

We received notification that MCI/TCI from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 10, 15:26 PST
Resolved - Date:MM/DD/YY
Start Time & Date: 03/9/23 9:28 PM PST
End Time & Date: 03/10/23 01:50 PM PST

We received notification that the network issues previously reported by Zain (416/01 from Jordan (JO) have been resolved. Zain (416/01 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 10, 02:16 PST
Identified - Date: 03/9/23
Start Time: 9:28 PM PST
End Time: Ongoing

We received notification that Zain (416/01) from Jordan (JO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 9, 21:37 PST
Mar 9, 2023
Completed - The scheduled maintenance has been completed.
Mar 9, 20:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 20:01 PST
Scheduled - Issue: CA Operator - Multiple operators Maintenance

Date: 03/09/2023
Start Time: [08:00 PM]
End Time: [08:30 PM]

Summary:
We have received notification that CA Operator Multiple operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This Multiple operators operator maintenance will not affect other CA operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 9, 12:42 PST
Resolved - Date:03/09/23
Start Time: [06:47AM PST]
End Time: [07:43AM PST]

We received notification that the network issues previously reported by Indosat Ooredoo (510/01;03;21) from Indonesia (ID) have been resolved. Indosat Ooredoo (510/01;03;21) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 9, 07:59 PST
Identified - Date: 03/09/23
Start Time: [06:47AM PST]
End Time: Ongoing

We received notification that [Indosat Ooredoo (510/01;03;21)] from [Indonesia (ID) ] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 9, 06:55 PST
Mar 8, 2023
Resolved - Date:03/08/23
Start Time: [10:14 AM]
End Time: [10:53 AM]

We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso (BF) have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 8, 11:34 PST
Identified - Date: 03/08/2023
Start Time: [10:14 AM]
End Time: Ongoing

We received notification that [Orange (613/02)] from [Burkina Faso (BF)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 8, 10:24 PST
Mar 7, 2023
Resolved - Date:03/07/23
Start Time: 4:56 PM PST
End Time: 8:50 PM PST

We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 7, 20:52 PST
Identified - Date: 03/07/23
Start Time: 4:56 PM PST
End Time: Ongoing

We received notification that Orange (613/02) from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 7, 16:57 PST
Resolved - Dear Customers and Partners,

The cause of the reported instability has been identified and the fix has been implemented at 3:45 PM PST.

If you have any questions, please contact us at support@telesign.com.

Mar 7, 16:30 PST
Update - On 03/07/2023 between 12:23 PM - 12:39 PM PST and also 01:31 - 01:37 PM PST we alerted to some longer running transactions on rest-ww.telesign.com and rest-api.telesign.com. These may be experienced as increased latency or timeouts at the client end. Internal processing and functionality of the API is not effected. We are working with the CDN to identify the cause and ensure full resolution.
Mar 7, 13:43 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Mar 7, 12:47 PST
Resolved - Date:03/07/23
Start Time: 01:02 PST
End Time: 05:41 PST

We received notification that the network issues previously reported by Telenet from Belgium have been resolved. Telenet end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 7, 06:50 PST
Update - We are continuing to work on a fix for this issue.
Mar 7, 01:59 PST
Update - We are continuing to work on a fix for this issue.
Mar 7, 01:16 PST
Identified - Date: 03/07/23
Start Time: 07 Mar 2023 01:02 PST
End Time: Ongoing

We received notification that Telenet (206/05) from Belgium (BE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 7, 01:12 PST
Resolved - Date:03/07/23
Start Time: [01:00 AM PST]
End Time: [04:46 AM PST]

We received notification that the network issues previously reported by [BASE (KPN) (206/07;20;40)] from [Belgium (BE)] have been resolved. [BASE (KPN) (206/07;20;40)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Mar 7, 06:26 PST
Identified - Date: 03/07/23
Start Time: 01:00 AM PST
End Time: Ongoing

We received notification that BASE (KPN) (206/07;20;40) from Belgium (BE is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Mar 7, 01:06 PST
Completed - The scheduled maintenance has been completed.
Mar 7, 06:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:00 PST
Scheduled - Issue: [US Multiple operators-10DLC SMS Messaging] Maintenance

Date: 03/06/23
Start Time: [06:00PM PST]
End Time: [00:30AM PST]

Summary:
We have received notification that US Multiple operators will perform planned maintenance on the date and time specified above. During this time period, customers with 10DLC's that send SMS messages to US Multiple operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Mar 2, 03:34 PST
Completed - The scheduled maintenance has been completed.
Mar 7, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 21:00 PST
Scheduled - Start Time: 2023-03-06 09:00 PM PDT
End Time: 2023-03-07 01:00 AM PDT

Summary:
We have received notification from one of our partners that we use for multiple US operators that they planed maintenance on the date and time specified above. During this time period no impact is expected.

If you have any questions, please contact us at support@telesign.com.

Mar 6, 15:24 PST