System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 09/18/20
Start Time: 4:10 AM PDT
End Time: Ongoing
We received notification that Smartfren Telecom 510/09;28 from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 18, 04:25 PDT
Start Time: 4:10 AM PDT
End Time: Ongoing
We received notification that Smartfren Telecom 510/09;28 from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 18, 04:25 PDT
Investigating - Issue: US Operator - small US regional carriers Maintenance
Date: 09/21/2020
Start Time: 04:00 PM PDT
End Time: 10:00 PM PDT
Summary:
We have received notification that US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Sep 17, 17:40 PDT
Date: 09/21/2020
Start Time: 04:00 PM PDT
End Time: 10:00 PM PDT
Summary:
We have received notification that US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.
Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Sep 17, 17:40 PDT
Identified - Date: 27/07/2020
Start Time: 02:00 AM PDT
End Time: Ongoing
Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Start Time: 02:00 AM PDT
End Time: Ongoing
Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Standard Services
Operational
SMS
Operational
Voice
Operational
PhoneID
Operational
Score
Operational
App Verify
Operational
Developer Portal
Operational
Enterprise Services
Operational
SMS & SMS Verify
Operational
Voice Verify
Operational
Smart Verify
Operational
Push Verify
Operational
PhoneID Standard
Operational
PhoneID Contact
Operational
PhoneID Live
Operational
TelePortal
Operational
Score
Operational
Operator Alerts
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA)
Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - Planned Maintenance - AT&T - 09/20/2020
Sep 20, 21:00 - Sep 21, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 09/20/2020
Start Time: 9:00 PM PDT
End Time: 09/21/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Date: 09/20/2020
Start Time: 9:00 PM PDT
End Time: 09/21/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Operator Service Alert - Planned Maintenance - AT&T Mobility US - [Date]
Sep 21, 09:00-16:30 PDT
Issue: US Operator - [Operator Name] Maintenance
Date: 09/21/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 02:59 PDT
Date: 09/21/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 02:59 PDT
Operator Service Alert - Planned Maintenance - AT&T - 09/21/2020
Sep 21, 21:00 - Sep 22, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 09/21/2020
Start Time: 9:00 PM PDT
End Time: 09/22/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Date: 09/21/2020
Start Time: 9:00 PM PDT
End Time: 09/22/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Operator Service Alert - Planned Maintenance - Eastlink CA - 09/22/2020
Sep 22, 03:00-04:00 PDT
Issue: Canada Operator - Eastlink CA Maintenance
Date: 09/22/2020
Start Time: 3:00 AM PDT/PST
End Time: 4:00 AM PDT/PST
Summary:
We have received notification that Canada Operator Eastlink CA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Eastlink CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this Eastlink CA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 4, 12:20 PDT
Date: 09/22/2020
Start Time: 3:00 AM PDT/PST
End Time: 4:00 AM PDT/PST
Summary:
We have received notification that Canada Operator Eastlink CA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Eastlink CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this Eastlink CA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 4, 12:20 PDT
Operator Service Alert - Planned Maintenance - AT&T Mobility US - 09/22/2020
Sep 22, 09:00-16:30 PDT
Issue: US Operator - AT&T Mobility US Maintenance
Date: 09/22/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 03:02 PDT
Date: 09/22/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 03:02 PDT
Operator Service Alert - Planned Maintenance - AT&T - 09/22/2020
Sep 22, 21:00 - Sep 23, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 09/22/2020
Start Time: 9:00 PM PDT
End Time: 09/23/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Date: 09/22/2020
Start Time: 9:00 PM PDT
End Time: 09/23/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Operator Service Alert - Planned Maintenance - AT&T Mobility US - 9/23/2020
Sep 23, 09:00-16:30 PDT
Issue: US Operator - AT&T Mobility US Maintenance
Date: 9/23/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 04:44 PDT
Date: 9/23/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 04:44 PDT
Operator Service Alert - Planned Maintenance - AT&T - 09/23/2020
Sep 23, 21:00 - Sep 24, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 09/23/2020
Start Time: 9:00 PM PDT
End Time: 09/24/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Date: 09/23/2020
Start Time: 9:00 PM PDT
End Time: 09/24/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Operator Service Alert - Planned Maintenance - AT&T Mobility US - 9/24/2020
Sep 24, 09:00-16:30 PDT
Issue: US Operator - AT&T Mobility US Maintenance
Date: 9/24/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 04:47 PDT
Date: 9/24/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT
Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 18, 04:47 PDT
Operator Service Alert - Planned Maintenance - AT&T - 09/24/2020
Sep 24, 21:00 - Sep 25, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 09/24/2020
Start Time: 9:00 PM PDT
End Time: 09/25/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Date: 09/24/2020
Start Time: 9:00 PM PDT
End Time: 09/25/2020 at 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Operator Service Alert - Planned Maintenance - affecting small US regional carriers - 9/29
Sep 29, 02:00-04:00 PDT
Issue: US Operators - Maintenance:
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Blue Wireless USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA
Date: 09/29/2020
Start Time: 02:00 AM PDT
End Time: 04:00 PDT
Summary:
We have received notification that small US regional carriers listed above will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to these carriers may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 14, 14:24 PDT
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Blue Wireless USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA
Date: 09/29/2020
Start Time: 02:00 AM PDT
End Time: 04:00 PDT
Summary:
We have received notification that small US regional carriers listed above will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to these carriers may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Sep 14, 14:24 PDT
TelePortal / Portal - Maintenance - Scheduled
Oct 1, 01:00-03:30 PDT
Date: 01/10/20
Start Time: 01 AM PDT
End Time: 03:30 AM PDT
TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The TelePortal / Portal may become unavailable to customers intermittently, and reporting may not work during this time.
TeleSign core services will not be affected.
Posted on Sep 17, 01:08 PDT
Start Time: 01 AM PDT
End Time: 03:30 AM PDT
TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The TelePortal / Portal may become unavailable to customers intermittently, and reporting may not work during this time.
TeleSign core services will not be affected.
Posted on Sep 17, 01:08 PDT