System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Operator Service Alert Venezuela - Telecomunicaciones Movilnet C.A. (734/06)
Identified - Date: 11/11/2019
Start Time: 07:09 PM PST
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 19:25 PST
Operator Service Alert - Planned Maintenance - T-Mobile USA 12/11/2019
Investigating - Issue: US Operator - T-Mobile Maintenance

Start Date: 12/11/2019
Start Time: 09:30 PM PDT
End Date: 13/11/2019
End Time: 00:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 11, 12:17 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SMS planned maintenance affecting AT&T USA Nov 13, 18:00 - Nov 14, 04:00 PST
Dear Customers,

The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued on the Operator's gateway for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Posted on Nov 12, 14:55 PST
SMS planned maintenance affecting AT&T USA Nov 14, 00:00-10:00 PST
Dear Customers,

The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued on the Operator's gateway for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Posted on Nov 12, 14:50 PST
Possible Delays For PhoneID Live and PhoneID Contact Details Nov 16, 09:00-21:00 PST
Date: 16/11/2019
Start Time: 09 AM PDT
End Time: 09 PM PDT

Summary:
We have received notification that US and Canadian carriers will be performing planned maintenance of their infrastructure on the date and time specified above.

During this time period, customers using TeleSign's PhoneID Contact and PhoneID Live products may experience a temporary delay in getting details, so we kindly ask that you plan accordingly.

Affected products and regions:

PhoneID Live API - Fixed numbers (landlines) in the US and Canada
PhoneID Contact details - Numbers in Canada

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 6, 02:53 PST
Past Incidents
Nov 12, 2019
US - Planned Maintenance - US VMN Traffic - [Date]
Completed - The scheduled maintenance has been completed.
Nov 12, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 23:00 PST
Scheduled - Issue: US VMN Traffic Maintenance

Date: 11/11/2019
Start Time: 11:00 PM PDT
End Time: 12/11/2019 at 01:00 AM PDT

Our supplier have informed us of planned maintenance on their SMS platform affecting US VMN Traffic. During the maintenance period, customers may experience delays to SMS messages. During this time period, customers with Dedicated Short Codes that send SMS may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

In the unlikely event of disruption to the service SMS will be queued for delivery once the maintenance has been completed.

We apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 8, 08:54 PST
Nov 11, 2019
Operator Service Alert Vietnam - Mobifone (452/01)
Resolved - Date: 09/11/2019
Start Time: 7:09 PM PDT/PST
End Time: 11:39 PM PDT/PST - 10/11/2019

We received notification that the network issues previously reported by Mobifone (452/01) from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 07:03 PST
Identified - Date: 11/09/2019
Start Time: 7:09 PM PDT
End Time: Ongoing

We received notification that Mobifone (452/01) from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 9, 19:24 PST
Operator Service Alert Russia (RU) - OJSC VimpelCom (Beeline) (250/99)
Resolved - Date: 11/11/2019
Start Time: 12:54 AM PDT/PST
End Time: 02:56 AM PDT/PST

We received notification that the network issues previously reported by OJSC VimpelCom (Beeline) from Russia have been resolved. OJSC VimpelCom (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 05:37 PST
Identified - Date: 11/11/2019
Start Time: 00:54 AM PDT
End Time: Ongoing

We received notification that OJSC VimpelCom (Beeline) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 00:58 PST
Operator Service Alert Chile - Chile (CL) - Telefonica Movil de Chile (730/02)
Resolved - Date: 10/11/2019 - 11/11/2019
Start Time: 8:35 PM PDT
End Time: 12:17 AM PDT

We received notification that the network issues previously reported by Telefonica Movil de Chile from Chile have been resolved. Telefonica Movil de Chile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 00:21 PST
Identified - Date: 10/11/2019
Start Time: 8:35 PM PDT
End Time: Ongoing

We received notification that Telefonica Movil de Chile from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 10, 20:48 PST
Nov 10, 2019
Operator Service Alert Venezuela - Venezuela (VE) - Telcel C.A. (Movistar) (734/04)
Resolved - Date: 10/11/2019
Start Time: 6:51 PM PDT
End Time: 10:08 PM PDT

We received notification that the network issues previously reported by Telcel C.A. (Movistar) from Venezuela have been resolved. Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 10, 22:15 PST
Identified - Date: 10/11/2019
Start Time: 6:51 PM PDT
End Time: Ongoing

We received notification that Telcel C.A. (Movistar) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 10, 19:09 PST
Nov 8, 2019
SMS Delivery Delay - Multiple small US carriers
Resolved - Date:08/11/19
Start Time: 14:33 PM PDT
End Time: 18:20 PM PDT

We received notification that the SMS Delivery Delay for multiple small US carriers has been resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 23:12 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 8, 15:55 PST
Investigating - Dear Customers and Partners,

Our internal monitoring system shows intermittent SMS delivery delays on multiple small US carriers (C Spire Wireless (aka Cellular South) USA and Google Voice USA) starting at 2019-11-08 14:33:00 PST.

Our Network Operations team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.
Nov 8, 15:54 PST
Operator Service Alert Brazil - CTBC Cellular 724/07
Resolved - Date:08/11/19
Start Time: 2:00 PM PDT
End Time: 09:28 PM PDT

We received notification that the network issues previously reported by CTBC Cellular from Brazil have been resolved. CTBC Cellular end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 21:46 PST
Identified - Date: 08/11/2019
Start Time: 2:00 PM PDT
End Time: Ongoing

We received notification that CTBC Cellular from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 8, 14:12 PST
Possible Delays In SMS Delivery to China
Resolved - Dear Customers and Partners,

Connection disruptions with China carriers are fully restored.

During the issue described above, our monitoring systems haven't detected major outages in SMS delivery so our Customers and Partners are most likely not to experience any degradation.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 03:01 PST
Investigating - Dear Customers and Partners,

Our internal monitoring system shows intermittent connection issues with China carriers.

This may result in a delay of SMS delivery.

Our Network Operations team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.
Nov 8, 02:13 PST
Operator Service Alert - Planned Maintenance - T-Mobile - 2019-11-07 / 2019-11-08
Completed - The scheduled maintenance has been completed.
Nov 8, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:01 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/11/2019 - 08/11/2019
Start Time: 11:00 PM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 7, 10:54 PST
Nov 7, 2019
Operator Service Alert Vietnam - Mobifone 452/01
Resolved - Date:07/11/19
Start Time: 07:56 PM PDT
End Time: 06:30 PM PDT

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 7, 18:41 PST
Identified - Date: 30/10/19
Start Time: 07:56 PM PDT
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 30, 19:03 PDT
Operator Service Alert Russia - OJSC VimpelCom (Beeline) (250/99)
Resolved - Date: 07/11/2019
Start Time: 02:34 PM
End Time: 03:47 PM

We received notification that the network issues previously reported by OJSC VimpelCom (Beeline) from Russia have been resolved. OJSC VimpelCom (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 7, 15:55 PST
Identified - Date: 07/11/2019
Start Time: 02:34 PM
End Time: Ongoing

We received notification that OJSC VimpelCom (Beeline) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 7, 14:45 PST
Operator Service Alert - Planned Maintenance - T-Mobile USA - 06/11/19 - 07/11/19
Completed - The scheduled maintenance has been completed.
Nov 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 22:00 PST
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Start Date: 06/11/19
Start Time: 10:00 PM PDT
End Date: 07/11/19
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 5, 15:58 PST
Nov 6, 2019
Operator Service Alert Iraq (IQ) - Atheer Telecom Iraq (zain IQ) (418/20)
Resolved - Date: 05/11/2019
Start Time: 01:59 AM PDT/PST]
End Time: 7:55 AM PDT/PST

We received notification that the network issues previously reported by Atheer Telecom Iraq (zain IQ) from Iraq have been resolved. Atheer Telecom Iraq (zain IQ) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 6, 22:51 PST
Identified - Date: 05/11/2019
Start Time: 01:59 AM PDT
End Time: Ongoing

We received notification that Atheer Telecom Iraq (zain IQ) from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 5, 02:24 PST
Operator Service Alert Nigeria (NG) - 9Mobile (Etisalat) (621/60)
Resolved - Date: 06/11/2019
Start Time: 00:51 AM PDT
End Time: 04:09 AM PDT

We received notification that the network issues previously reported by 9Mobile (Etisalat) from Nigeria have been resolved. 9Mobile (Etisalat) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 6, 06:10 PST
Identified - Date: 06/11/2019
Start Time: 00:51 AM PDT
End Time: Ongoing

We received notification that 9Mobile (Etisalat) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 6, 00:57 PST
Operator Service Alert - Planned Maintenance - Sprint
Completed - The scheduled maintenance has been completed.
Nov 6, 03:20 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 5, 20:23 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 20:20 PST
Scheduled - Issue: US Operator - Sprint Maintenance

Date: 05/11/19
Start Time: 08:00 PM PDT
End Date: 06/11/19
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 5, 20:19 PST
Nov 5, 2019
Operator Service Alert - Planned Maintenance [10299] - AT&T USA - 05/11/2019
Completed - The scheduled maintenance has been completed.
Nov 5, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 18:00 PST
Scheduled - Issue: US Operator - AT&T USA Maintenance

Impact Scope: Standard Rate MT SMS, MO SMS

Date: 05/11/2019
Start Time: 06 PM PDT
End Time: 09 PM PDT

Summary:
The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 1, 12:39 PDT
Operator Service Alert Peru - Peru America Movil Peru S.A.C (CLARO PERU)
Resolved - Date: 05/11/19
Start Time: 02:00 PM PDT
End Time: 08:20 PM PDT

We received notification that the network issues previously reported by Peru America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. Peru America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 5, 20:26 PST
Identified - Date: 05/11/19
Start Time: 02:00 PM PDT
End Time: Ongoing

We received notification that Peru America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 5, 14:14 PST
Operator Service Alert - Canadian Carriers
Resolved - Date:05/11/19
Start Time: 2:10 PM PDT
End Time: 05:40 PM PDT

We received notification that the network issues previously reported towards Canada have been resolved. Canadian end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the affected Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 5, 18:14 PST
Identified - Date: 05/11/2019
Start Time: 2:10 PM PDT
End Time: Ongoing

We received notification that Carriers from Canada are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 5, 15:18 PST
Operator Service Alert Ghana - ScanCom Ltd (MTN) 620/01
Resolved - Date:05/11/2019
Start Time: 11:50 AM PDT
End Time: 03:00 PM PDT

We received notification that the network issues previously reported by ScanCom Ltd (MTN) from Ghana have been resolved. ScanCom Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 5, 15:07 PST
Identified - Date: 05/11/2019
Start Time: 11:50 AM PDT
End Time: Ongoing

We received notification that ScanCom Ltd (MTN) from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 5, 12:00 PST
Operator Service Alert - Planned Maintenance [10297] - AT&T USA - 04-05/11/2019
Completed - The scheduled maintenance has been completed.
Nov 5, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 18:00 PST
Scheduled - Issue: US Operator - AT&T USA Maintenance

Impact Scope: Standard Rate MT SMS, MO SMS

Start Date: 04/11/2019 : Start Time: 06 PM PDT
End Date: 05/11/2019 : End Time: 04 AM PDT

Summary:
The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 1, 12:34 PDT
Operator Service Alert - Planned Maintenance [10295] - Sprint USA - 2019/11/04-05
Completed - The scheduled maintenance has been completed.
Nov 5, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 21:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 1, 12:52 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Start Date: 2019/11/04 : Start Time: 9 PM PDT
End Date: 2019/11/05 : End Time: 2 AM PDT

Summary:

We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During the maintenance period, customers may experience delays to MO SMS messages as well standard rate MT SMS messages sent to subscribers on the affected carrier.

In the unlikely event of disruption to the service, MO and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 28, 14:26 PDT
Nov 4, 2019
Operator Service Alert Iraq - Atheer Telecom Iraq (zain IQ) (418/20;30)
Resolved - Date: 04/11/19
Start Time: 05:16 PM PDT
End Time: 11:35 PM PDT

We received notification that the network issues previously reported by Atheer Telecom Iraq (zain IQ) from Iraq have been resolved. Atheer Telecom Iraq (zain IQ) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 4, 23:37 PST
Identified - Date: 04/11/19
Start Time: 05:16 PM PDT
End Time: Ongoing

We received notification that Atheer Telecom Iraq (zain IQ) from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 4, 17:24 PST
Operator Service Alert Brazil - NEXTEL International
Resolved - Date: 04/11/2019
Start Time: 12:57 PM PDT/PST
End Time: 4:20 PM PDT/PST

We received notification that the network issues previously reported by NEXTEL International from Brazil have been resolved. NEXTEL International end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 4, 22:04 PST
Identified - Date: 04/11/2019
Start Time: 12:57 PM PDT
End Time: Ongoing

We received notification that NEXTEL International from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 4, 13:08 PST
Operator Service Alert Peru - America Movil Peru S.A.C (CLARO PERU) 716/10
Resolved - Start Date/Time: 04/11/2019 12:57 PM PDT
End Date/Time: 05/11/2019 07:29 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 4, 19:34 PST
Identified - Date: 04/11/2019
Start Time: 12:57 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 4, 13:06 PST
Operator Service Alert - Planned Maintenance [10296] - AT&T USA - 04/11/2019
Completed - The scheduled maintenance has been completed.
Nov 4, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 15:00 PST
Scheduled - Issue: US Operator - AT&T USA Maintenance

Impact Scope: Standard Rate MT SMS, MO SMS

Date: 04/11/2019
Start Time: 12 AM PDT
End Time: 04 AM PDT

Summary:
The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO and MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 1, 12:29 PDT
Nov 3, 2019
Operator Service Alert Peru - America Movil Peru S.A.C (CLARO PERU) 716/10
Resolved - Date: 03/11/2019
Start Time: 2:00 PM PDT
End Time: 7:25 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 3, 19:27 PST
Identified - Date: 03/11/2019
Start Time: 2:00 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 3, 14:08 PST
Nov 2, 2019

No incidents reported.

Nov 1, 2019
Operator Service Alert Uzbekistan Unitel LLC (Beeline) 434/04
Resolved - Date:01/11/2019
Start Time: 03:37 AM PDT
End Time: 10:30 AM PDT

We received notification that the network issues previously reported by Unitel LLC (Beeline) from Uzbekistan have been resolved. Unitel LLC (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 1, 10:35 PDT
Identified - Date: 01/11/2019
Start Time: 03:37 AM PDT
End Time: Ongoing

We received notification that Uzbekistan Unitel LLC (Beeline) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 1, 04:00 PDT
Oct 31, 2019

No incidents reported.

Oct 30, 2019
Operator Service Alert - Planned Maintenance - T Mobile USA - 29/10/2019-30/10/2019
Completed - The scheduled maintenance has been completed.
Oct 30, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 23:00 PDT
Scheduled - Issue: US Operator - T Mobile USA Maintenance

Date: 29/10/2019-30/10/2019
Start Time: 11.00 PM PDT - 29/10/2019
End Time: 03.00AM PDT - 30/10/2019

Summary:
We have received notification that US Operator T Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T Mobile USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 28, 17:45 PDT
Oct 29, 2019
Operator Service Alert Pakistan - Ufone (Pak Telecom Mobile) 410/03
Resolved - Start Date: 29/10/2019
Start Time: 06:11 AM PDT
End Date: 30/10/2019
End Time: 04:09 PM PDT

We received notification that the network issues previously reported by Ufone (Pak Telecom Mobile) from Pakistan have been resolved. Ufone (Pak Telecom Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 29, 16:11 PDT
Identified - Date: 29/10/2019
Start Time: 06:11 AM PDT
End Time: TBD

We received notification that Ufone (Pak Telecom Mobile) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 29, 06:33 PDT
Operator Service Alert Libya - El Madar Telephone 606/01
Resolved - Date: 29/10/2019
Start Time: 06:47 AM PDT
End Time: 09:59 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 29, 13:52 PDT
Identified - Date: 29/10/2019
Start Time: 06:47 AM PDT
End Time: TBD

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 29, 07:06 PDT
Operator Service Alert Pakistan - WARID Telecom 410/07
Resolved - Date: 10/29/2019
Start Time: 02:00 AM PDT
End Time: 04:15 AM PDT

We received notification that the network issues previously reported by WARID Telecom from Pakistan have been resolved. WARID Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 29, 04:16 PDT
Identified - Date: 10/29/2019
Start Time: 02:00 AM PDT
End Time: Ongoing

We received notification that WARID Telecom from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 29, 02:11 PDT
SMS planned maintenance affecting GetLisa/ ClearSky
Completed - The scheduled maintenance has been completed.
Oct 29, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 02:00 PDT
Scheduled - Dear Customers,

The carriers mentioned above have informed us of planned maintenance on their SMS platforms. During the maintenance period, customers may experience delays & failures to MO SMS messages as well as standard rate MT SMS messages sent to subscribers on the affected carriers.

In the event of a disruption to the service, MO/MTs will be queued on the Operator SMS gateway for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Oct 23, 09:05 PDT
← Incident History Powered by Statuspage
Service Metrics