System Status


This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Identified - Country: Philippines

Operator: all

Effective Date: 21st of June

Details: In order to prevent smishing Philippines networks are introducing mandatory URL whitelisting from the 21st of June. The messages that contain URLs that aren't whitelisted will be delivered, but the URL will be masked.

Jun 17, 06:47 PDT
Identified - Country: Japan

Operator: Softbank Mobile Corp.

Effective Date: 23rd of June

Details: Softbank introduced new fraud prevention measures that will be available for their users from the 23rd of June. The users will be able to enable the following functions on their accounts:
‘rejecting spoofed SMS’, ‘rejecting SMS with URL links’, ‘filtering spam SMS’, and ‘rejecting/allowing SMS Sender ID’.

Jun 17, 04:45 PDT
Identified - Country: Philippines

Operator: Smart Communications (515/03;05;18)

Effective Date: 10th of June

Details: Due to fraudulent activities that included URL shorteners, the Philippines network Smart communications started blocking all messages with URL shorteners to protect their users. In order to avoid blocking, they recommend using the full URLs in messages so that the destination site is clearly visible to the recipient.

Jun 14, 03:52 PDT
Identified - Country: Russia

Operator: Mobile TeleSystems (MTS) (250/01)

Details: Sender ID Registrations are currently on hold for operator Mobile TeleSystems (MTS) (250/01) they are experiencing some technical issues. At the moment there is no estimation on when will the registrations be resumed.

Jun 10, 00:39 PDT
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (Zain SA) (420/04)

Details: Sender ID Registrations are currently on hold for the network MTC Saudi Arabia (Zain SA) (420/04), there is no ETA for registrations to be resumed.

May 27, 07:47 PDT
Identified - Country: Colombia

Operator: all

Effective date: Already started

Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.

May 5, 03:33 PDT
Identified - Country: Indonesia

Operators: all

Details: Due to Eid Al-Fitr holiday, operators in Indonesia have a platform freeze from 25 April 2022 until 8 May 2022. The registration will resume on the 9th of May 2022.

May 4, 01:46 PDT
Identified - Country: Hong Kong

Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)

Effective date: 1st of May

Details: The operator Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link) announced that the LOA is needed in order to register Sender IDs for financial companies. The LOA should be signed and stamped by the brand owner on company letterhead.

Apr 27, 07:06 PDT
Identified - Country: Indonesia

Operator: XL

Effective Date: 1st of May

Details: Effective the 1st of May 2022 the XL network will do a review of all local Sender IDs and if there’s no traffic in the last 3 months, Sender ID will be cancelled.

Apr 26, 07:37 PDT
Identified - Country: Hong Kong

Operator: Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link)

Effective Date: Already started

Details: Sender ID registration is now needed for Hong Kong for the network Hong Kong (HK) - Hong Kong CSL Ltd (Pacific Link).

Apr 20, 09:13 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing

We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.

Mar 9, 01:20 PST
Identified - Date: 03/08/2022

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.

Mar 8, 18:49 PST
Identified - Country: Tanzania

Operator: TTCL

Effective Date: Already started

Details: All Sender ID registrations are on hold for the network TTCL Tanzania, there is no ETA for registrations to be resumed.

Mar 25, 04:44 PDT
Identified - Due to the current situation in Russia, generic sender IDs are no longer allowed. Operators have started detecting and blocking generic Sender IDs. Because of this, it is highly recommended to register Sender IDs in order to avoid delivery issues. Until Sender IDs are registered, quality degradation for this destination is expected.
Mar 14, 08:56 PDT
Identified - Date: 03/10/22
End Time: Ongoing

We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.

Mar 10, 07:31 PST
Identified - Country: Thailand

Operator: all

Effective date: Already Started

Details: The LOA is now mandatory for every Sender ID registration for Thailand.

Mar 3, 02:47 PST
Identified - Country: Turkey

Operator: all

Effective Date: Already started

Details: From now on, the NOC letter is mandatory for all Sender ID registration for Turkey. The Sender ID registration requirements for this destination are Sender ID, message content, URL, company name, Business registration certificate and NOC letter.

Feb 25, 00:26 PST
Identified - Country: Thailand

Operator: all

Effective date: Already Started

Details: The LOA is required when registering Sender IDs for Thailand in order to enable delivery of OTP traffic to DND numbers.

Feb 17, 04:05 PST
Identified - Country: USA

Operator: T-Mobile

Effective date: Already Started

Details: T-Mobile has started an initiative to mitigate non-compliant traffic across their network. As a result of their efforts, there have been short codes suspensions due to violations of T-Mobile’s Code of Conduct. T-Mobile’s non-compliance mitigation efforts include dedicated short codes, shared short codes, and 10DLC. The traffic should be in compliance with the Code of Conduct in order to avoid any issues.

Feb 7, 03:04 PST
Identified - Country: Iran

Operator: Irancell (MTN) (432/35)

Effective date: Already started

Details: The operator has announced that due to the new policy, the whitelisting of new contents is not allowed.

Feb 2, 07:44 PST
Identified - Effective 1st of February 2022, there will be changes in scrubbing logic for all service explicit messages to block them based on DND preferences.

Service Explicit Messages are the messages that are sent to customers after consent is received to send these messages. These are sent only after a thorough verification process, checking that the user has in fact approved such messages to be sent. These messages will also record the users’ consent for future such communications. Service Explicit SMS is used to send offers, discounts, or updates regarding services to existing customers.
Until now these messages were allowed all day for all users apart from Full DND, but as there have been some complaints from DND users, now these messages will be blocked all day for all DND users, allowed only for the ones that subscribed to them and for the non-DND users these messages will be allowed from 10 am until 9 pm.

In addition to this, the industry is beginning to review ALL service content templates registered on respective DLT platforms and will be blacklisting templates, which do not adhere to their stated purpose/classification, with or without prior notice to the concerned PE’s/End-Brand. They shall also be blocking/blacklisting templates which are reported as promotional/fraudulent in customer complaints or identified through the UCC-Detect mechanisms or reported by regulators/law enforcement agencies, as the case may be, with immediate effect.

Jan 31, 08:16 PST
Identified - Countries: USA & Canada

Operators: all

Effective date: Already started

Details: Any cryptocurrency-related non-OTP traffic is not allowed to be sent through TFNs. Regarding this type of companies only OTPs are allowed, other use cases such as marketing, advocating a handset to purchase more crypto, etc. are disallowed and will not be supported.

Jan 28, 02:20 PST
Identified - Country: Iran

Operator: Irancell (MTN) (432/35)

Effective date: Already started

Details: From now on for the operator Irancell (MTN) (432/35) every content needs to be registered prior to sending, content approval and whitelisting are required in order to avoid spam and unapproved contents will not be delivered. This network only supports OTP traffic, other types are forbidden. The information required for the content registration is Sender ID, message content, company name, company website, type of the traffic, company country, company scope of activity and estimated traffic volume.

Jan 25, 07:59 PST
Identified - Country: Vietnam

Operator: all

Effective Date: 1/29/2022 - 2/7/2022

Details: Vietnam's operators announced Lunar New Year freeze period. The freeze starts on the 29th of January, and it will last until the 7th of February. The last date to submit Sender IDs for registration is the 24th of January 2022, all the requests submitted after this date will be processed on the 8th of February 2022.

Jan 21, 04:17 PST
Identified - Effective March 1st, 2022, T-Mobile will be ending the grace period for 10DLC campaign activation fees. On or after March 1st, a $50 campaign fee will be charged for each 10DLC campaign that is activated or migrated.

In addition, T-Mobile will increase the per-message fees for any messaging traffic delivered by way of unsanctioned P2P/inter carrier routes.

The current SMS price is $0.003, effective 1st of March it will be $0.004; current MMS price is $0.01, effective 1st of March it will be $0.013.

Jan 14, 07:38 PST
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications (636/01)

Effective Date: 5th of January

Details: Generic senders will no longer be allowed for Ethiopian operator Ethiopian Telecommunications (636/01), operator announced that they will be blocked from the 5th of January.

Jan 4, 06:36 PST
Identified - Country: Romania

Operator: Vodafone (Connex MobiFon) (226/01)

Effective date: Already started

Details: The Sender ID registration is now necessary for operator Vodafone Romania. The information needed for the registration is: Sender ID, Company Name, URL, Message Sample and type of traffic.

Dec 29, 04:22 PST
Update - We are continuing to work on a fix for this issue.
Dec 27, 00:17 PST
Identified - Country: Tanzania

Operator: Halotel Viettel

Effective Date: Already started

Details: Operator Halotel Viettel faced serious technical difficulties with the processing of Sender IDs registration requests. Due to this, registration is stopped. There is no clear information from the operator when registration will be resumed.

Dec 27, 00:17 PST
Identified - Country: Germany

Details: German operators are currently experiencing a holiday freeze, the SC registration will resume on the 11th of January.

Dec 23, 08:26 PST
Update - Dear Customers and Partners,

We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.

Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".

If you have any questions, please contact us at support@telesign.com.

Dec 21, 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 12:28 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Dec 21, 11:37 PST
Identified - Country: Belgium

Details: Belgium operators have announced the holiday freeze, here are the details:

operator Base: all the requests that are submitted until 29/12/2021 will resume registration on 14/01/2022
all the requests that are submitted until 10/01/2022 will resume registration on 03/02/2022

operator Telenet: all the requests that are submitted until 10/01/2022 will resume registration on 19/01/2022
all the requests that are submitted until 24/01/2022 will resume registration on 02/02/2022

Dec 17, 06:10 PST
Identified - Country: Russia

Operator: Motiv (250/35)

Effective date: 17th of December - 15th of January

Details: The Russian operator Motiv announced the holiday freeze from the 17th of December 2021 until the 15th of January 2022, in this period they won't register Sender IDs.

Dec 14, 02:12 PST
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of January 2022

Details:

Effective January 1, 2022, T-Mobile will provide reduced 10DLC messaging fees for approved 501c3 charitable organizations, emergency, or educational campaigns. All 10DLC campaigns that are approved by T-Mobile for reduced messaging fees must comply with TCPA laws, CTIA Best Practices, and T-Mobile Messaging Guidelines.

• For Brands that have been confirmed by the Campaign Registry (“TCR”) as a 501c3 organization, all messaging fees will be waived as long as the Brand remains a 501c3 in good standing and the campaign is properly set up according to T-Mobile documentation.

• T-Mobile will waive the Special Business Review Request Fee for Fee Reduction requests.
• T-Mobile will, when applicable, review and determine approval of all submissions at its sole discretion on a case-by-case basis. Satisfying any stated criteria is not a guarantee of approval.
• The brand requesting fee reduction may not be an aggregator of messaging services.
• Any approved Fee Reductions must be provided directly to the brand associated with the submitted campaign, not the aggregator or CSP associated with that campaign.
• The Fee Reduction Program is confidential, including any communications, documents, and reduction decisions.
• Any Fee Reduction is offered at T-Mobile’s discretion and will be re-evaluated on an annual basis.
• Any provided free reduction may be revoked or reduced at any time.
• Fee Reduction will be immediately terminated, and past fee reductions will be applied retroactively should T-Mobile, in its sole discretion, determine:
o The brand approved for fee reduction is not directly benefitting from the provided fee reduction.
o Messaging Content is found to be inconsistent with the details provided in the Special Business Review – Pricing form or as provided in the campaign submission.


The following criteria must be met for these campaign types to qualify for reduced fees:

Campaign Type: 501c3 Charitable Organizations – (100% Reduction)

• The brand must be a 5013C organization in good standing and validated by TCR as part of brand registration.
• Standing will be evaluated on an annual basis.

Campaign Type: K-12 Education – (100% Reduction)

• Campaign messages must be provided as part of a free service offering for use by members of a K-12 educational institution.
• Standard T-Mobile rates will apply for Campaign messages that are part of a premium paid service offering for use by members.

Campaign Type Emergency – (100% Reduction)

• Campaign messages must be designed to support public safety/health during natural disasters, armed conflicts, pandemic outbreaks, and other national or regional emergencies.
• The content of the message must solely be informational.
• Campaign Vertical must be:
o Government (i.e. state, federal, or municipal organizations)
o Healthcare Agency or Authority

Dec 10, 03:37 PST
Identified - Country: Indonesia

Operator: Telkomsel (510/10); PT. XL Axiata Tbk (510/11;08)

Details: The operators Telkomsel and XL have announced the holiday freeze period:

Telkomsel

Freeze starts on Wednesday, December 22nd, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Wednesday, January 5th, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Wednesday, December 15th, 2021 23:59:59 GMT +7 (JKT time)

XL

Freeze starts on Tuesday, December 21st, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Sunday, January 2nd, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Thursday, December 16th, 2021 23:59:59 GMT +7 (JKT time)

Dec 8, 09:09 PST
Update - We are continuing to work on a fix for this issue.
Dec 8, 07:13 PST
Identified - Country: Tanzania

Operator: Airtel

Effective date: Already started

Details: In order to register Sender IDs for operator Airtel in Tanzania, it is mandatory to have a brand name in the message content. The operator rejects registering Sender IDs that don't have a brand name in the message content.

Dec 7, 04:20 PST
Identified - Country: Japan

Operator: all

Details: Japanese operators have announced the holiday Sender ID Registration freeze. The freeze will be from the 27th of December until the 5th of January, and it will affect all new requests for two-way traffic.
Every request that is submitted until the 10th of December will be completed until the 27th of December, all the requests that are submitted after the 10th of December will be completed after the 11th of January 2022.

Dec 7, 05:01 PST
Identified - Country: Czech Republic

Operators: T-Mobile and O2 (Telefonica)

Effective Date: Already started

Details: The Sender ID registration fees for the Czech Republic operators:

- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;

Nov 29, 05:29 PST
Identified - Country: Canada

Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:

1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.

2. Added new language requirements for the Mandatory Keywords:

• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.

The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!


3. Additional information for Cannabis programs included:

CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.

Nov 23, 08:05 PST
Identified - Country: Chad

Operator: Millicom

Effective Date: Already Started

Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.

Nov 16, 08:14 PST
Identified - Country: USA

Operator: Verizon Wireless

Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.

Nov 12, 04:00 PST
Identified - Country: Thailand

Operator: all

Effective Date: 1st of October

Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.

Nov 2, 04:52 PDT
Identified - Country: Czech Republic

Operator: T-Mobile

Effective Date: Already Started

Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.

Nov 2, 04:22 PDT
Identified - Country: USA

Operator: AT&T

Details:

AT&T has announced annual holiday freeze dates:

• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022

During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.

Oct 29, 03:11 PDT
Identified - Country: USA

Operator: T-Mobile

Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)

Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021

Oct 21, 06:41 PDT
Identified - Country: United Kingdom

Operator: all

Effective Date: already started

Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;

Oct 13, 01:47 PDT
Identified - Country: Tanzania

Operator: Airtel (640/05)

Effective Date: Already started

Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.

Oct 8, 00:27 PDT
Identified - Country: India

Operator: all

Effective Date: 20th of October

Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.

Oct 6, 00:02 PDT
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of December

Details:

T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)

However, effective October 1, 2021, T-Mobile will begin charging the following fees:

• NNID Registration - $2,000

• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);

• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);

• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);

Oct 4, 02:26 PDT
Identified - Country: USA

Operator: all

Effective Date: 1st of November

Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.

Oct 4, 02:18 PDT
Identified - Country: Russian Federation

Operator: all

Effective date: already started

Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.

Sep 29, 02:24 PDT
Identified - Country: USA

Operator: T-Mobile, AT&T

Effective date: already started

Details:

T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.

AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.

AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:

Unsolicited Message Alerts:

-Must be addressed within five business days of publication;

-RCA must be attached to the audit prior to the audit being closed, and must include:

• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID

Phishing Alerts:

-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.

Sep 29, 02:11 PDT
Identified - Country: Thailand

Operator: all

Effective date: already started

Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.

Sep 24, 06:25 PDT
Identified - Countries: Canada

Operator: all

Effective date: 28th of October

Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).

Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: already started

Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.

Sep 17, 03:27 PDT
Identified - Country: Palestine

Operator: Jawwal

Effective date: already started

Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:

• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.

Sep 15, 06:53 PDT
Identified - Country: Kenya

Operator: Safaricom

Effective date: already started

Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.

Sep 13, 08:01 PDT
Identified - Country: Myanmar

Operator: all

Effective date: already started

Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.

Sep 13, 07:14 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: 15th of September

Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.

Aug 27, 01:36 PDT
Identified - Country: Malaysia

Operator: all

Effective date: 1st of September

Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.

Aug 26, 03:35 PDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:02 PDT
Identified - Country: Sri Lanka

Operator: Dialog (MTN-Axiata)

Effective Date: 1st of September

Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:

• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)

The registration can take up to 2 weeks and is free of charge.

Aug 25, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 03:20 PDT
Investigating - With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fines and penalties if you do not comply.

If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.

Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:

https://ts.telesign.com/10dlc-registration

https://ts.telesign.com/tfn-registration

https://ts.telesign.com/dsc-registration

If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.

PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc

Aug 25, 03:20 PDT
Identified - Country: Kazakhstan

Operator: Altel and Tele 2

Effective date: 1st of September

Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.

Aug 23, 02:36 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: 23rd of August

Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.

Aug 18, 08:40 PDT
Investigating - Country: Turkey

Operator: All

Effective Date: 9th of August

Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.

All traffic from unregistered SenderIDs is now blocked.

Aug 9, 07:09 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: Already started

Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.

Aug 10, 07:12 PDT
Identified - Country: USA

Operator: all

Effective date: 29th of July

Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.

Jul 29, 01:59 PDT
Identified - Country: Myanmar

Operator: Mytel

Effective Date: already started

Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.

Jul 23, 01:51 PDT
Identified - Country: USA

Operator: Verizon Wireless

Effective Date: from 7/25/2021 until 8/1/2021

Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.

Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing

We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.

Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.

Dec 17, 13:23 PST
Identified - Country: India

Operator: all

Effective Date: 15th of July

Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.

Jul 14, 00:22 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: 1st of August

Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.

Jul 12, 08:18 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: from the beginning of June

Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.

Jun 24, 03:04 PDT
Identified - Country: Belarus

Operator: all

Effective Date: already started

Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter

Jun 17, 04:21 PDT
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications

Effective Date: already started

Details: Sender ID registration is introduced for Ethiopian Telecommunications;

Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);

Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;

Sender registration can take up to 3 working days and is free of charge;

Jun 16, 07:15 PDT