System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - Issue: US Operator - Small US Carriers Maintenance

Date: 08/03/21 - 08/04/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT

Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Investigating - Dear Customer,
Please be informed that Telcel (Radiomovil Dipsa S.A.), Mexico operator will conduct technical maintenance during the period indicated below:

Start Time: 02/08/21 - 08:00 PM PDT
End Time: 03/08/21 - 01:00 AM PDT

Summary:
We have received notification that Operator Mexico (MX) - Radiomovil Dipsa (Telcel) will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Radiomovil Dipsa (Telcel) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 2, 22:10 PDT
Identified - Country: USA

Operator: all

Effective date: 29th of July

Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar

Operator: Mytel

Effective Date: already started

Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA

Operator: Verizon Wireless

Effective Date: from 7/25/2021 until 8/1/2021

Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing

We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India

Operator: all

Effective Date: 15th of July

Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: 1st of August

Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: from the beginning of June

Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus

Operator: all

Effective Date: already started

Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications

Effective Date: already started

Details: Sender ID registration is introduced for Ethiopian Telecommunications;

Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);

Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;

Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar

Operator: all

Effective Date: 1st of June

Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (420/04)

Effective Date: Already started

Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia

Operator: all

Effective Date: Already Started

Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania

Operator: All

Effective Date: Already Started

Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates

Operator: all

Effective Date: Already started

Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia

Operator: MegaFon (250/02)

Effective Date: already started

Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam

Operator: Hanoi Telecom (452/05)

Effective Date: 3-May-21

Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - Small US Carriers Maintenance

Date: 08/04/21 - 08/05/21
Start Time: 09:30 PM PDT
End Time: 02:00 AM PDT

Summary:
We have received notification that Small US Carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Small US Carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Small US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 28, 17:11 PDT
Issue: US Operator - Sprint USA Maintenance

Date: 08/04/2021
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT 08/05/2021

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 29, 06:16 PDT
Issue: US Operator USA T-Mobile Maintenance

Date: 08/11/2021
Start Time: 02:00 PM PDT
End Time: 07:00 PM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Aug 2, 14:35 PDT
Date: 08/24/2021

Start Time: 01:00 AM PDT
End Time: 04:00 AM PDT

Impacted Services:
TelePortal
Portal

Summary:
We have received notification that the services listed above will be unavailable and/or experience delays during the planned maintenance in 1 TeleSign Data Center on the date and time specified above. During this time period, customers may experience delays and unavailability for Portal, TelePortal, and updated data reporting services, so we kindly ask that you plan accordingly.

We apologize for any inconvenience and appreciate your patience during this service window.


If you have any questions, please contact us at support@telesign.com.


Kind Regards,

TeleSign Support
Posted on Jul 23, 01:08 PDT
Past Incidents
Aug 3, 2021
Resolved - Date: 08/03/21
Start Time: 07:14 PM PDT
End Time: 07:54 PM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 3, 21:09 PDT
Identified - Date: 08/03/21
Start Time: 07:14 PM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 3, 19:21 PDT
Resolved - Date: 08/03/21
Start Time: 04:10 PM PDT
End Time: 06:14 PM PDT

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 3, 18:18 PDT
Identified - Date: 08/03/21
Start Time: 04:10 PM PDT
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 3, 16:17 PDT
Completed - US Operator - Sprint US Maintenance previously announced has been canceled

The carrier has informed us that this maintenance has been canceled and will be rescheduled for a future date. A new notice will be sent once the new maintenance window is scheduled from the carrier.
Aug 3, 11:00 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Start Time: 08/08/2021 08:00 PM PDT
End Time: 08/09/2021 01:00 AM PDT

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 29, 10:05 PDT
Completed - The scheduled maintenance has been completed.
Aug 3, 08:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 20:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 08/02/21 - 08/03/21
Start Time: 08:00 PM PDT
End Time: 08:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 24, 14:14 PDT
Resolved - Start Date: 08/02/21
Start Time: 08:46 PM PDT
End Date: 08/03/21
End Time: 12:03 AM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 3, 00:52 PDT
Identified - Date: 08/02/21
Start Time: 08:46 PM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 20:53 PDT
Aug 2, 2021
Resolved - Date: 08/02/21
Start Time: 09:05 PM PDT
End Time: 11:20 PM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 23:44 PDT
Identified - Date: 08/02/21
Start Time: 09:05 AM PDT
End Time: Ongoing

We received notification that Syratel from Syria (SY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 21:12 PDT
Resolved - Date: 08/02/21
Start Time: 08:41 PM PDT
End Time: 10:36 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 23:36 PDT
Update - We are continuing to work on a fix for this issue.
Aug 2, 23:34 PDT
Update - We are continuing to work on a fix for this issue.
Aug 2, 20:47 PDT
Identified - Date: 08/02/21
Start Time: 08:41 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 20:47 PDT
Resolved - Date: 08/02/21
Start Time: 08:52 PM PDT
End Time: 09:05 PM PDT

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 21:29 PDT
Identified - Date: 08/02/21
Start Time: 08:52 PM PDT
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 20:58 PDT
Resolved - Date: 08/02/21
Start Time: 03:10 AM PDT
End Time: 05:52 PM PDT

We received notification that the network issues previously reported by KorekTel from Iraq have been resolved. KorekTel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 19:53 PDT
Identified - Date: 08/02/21
Start Time: 03:10 AM PDT
End Time: Ongoing

We received notification that KorekTel from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 03:17 PDT
Resolved - Date: 08/02/21
Start Time: 03:53 PM PDT
End Time: 05:07 PDT

We received notification that the network issues previously reported by Zain from Jordan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 17:42 PDT
Identified - Date: 08/02/21
Start Time: 03:53 PM PDT
End Time: Ongoing

We received notification that Zain from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 16:04 PDT
Resolved - Date: 08/02/2021
Start Time: 11:31 AM PDT
End Time: 12:36 PM PDT

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 12:42 PDT
Identified - Date: 08/02/2021
Start Time: 11:31 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 11:45 PDT
Resolved - Date: 08/02/21
Start Time: 04:44 AM PDT
End Time: 07:16 AM PDT

We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 07:28 PDT
Identified - Date: 08/02/21
Start Time: 04:44 AM PDT
End Time: Ongoing

We received notification that Orange Cameroun S.A. from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 04:54 PDT
Aug 1, 2021
Resolved - Date: 08/01/2021
Start Time: 02:23 AM PDT
End Time: 02:40 AM PDT

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 1, 02:45 PDT
Identified - Date: 08/01/2021
Start Time: 02:23 AM PDT
End Time: Ongoing

We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 1, 02:32 PDT
Jul 31, 2021
Resolved - Date: 07/31/2021
Start Time: 07:49 PM PDT
End Time: 11:57 PM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syriahave been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 31, 23:59 PDT
Identified - Date: 07/31/2021
Start Time: 07:49 PM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 31, 20:21 PDT
Resolved - Date: 07/31/2021
Start Time: 08:27 PM PDT
End Time: 10:55 PM PDT

We received notification that the network issues previously reported by Corporacion Digitel C.A. from Venezuela have been resolved. Corporacion Digitel C.A.end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 31, 23:05 PDT
Identified - Date: 07/31/2021
Start Time: 08:27 PM PDT
End Time: Ongoing

We received notification that Corporacion Digitel C.A. from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 31, 20:46 PDT
Jul 30, 2021
Resolved - Date: 07/30/2021
Start Time: 10:24 PM PDT
End Time: 11:44 PM PDT

We received notification that the network issues previously reported by 3 (Hutchison) from Indonesia have been resolved. 3 (Hutchison) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 30, 23:51 PDT
Identified - Date: 07/30/2021
Start Time: 10:24 PM PDT
End Time: Ongoing

We received notification that 3 (Hutchison) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 30, 22:31 PDT
Completed - The scheduled maintenance has been completed.
Jul 30, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 01:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/30/21
Start Time: 01:00 AM PDT
End Time: 07:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 28, 15:30 PDT
Resolved - Date: 07/30/2021
Start Time: 04:30 AM PDT
End Time: 05:30 AM PDT

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 30, 06:14 PDT
Identified - Date: 07/30/2021
Start Time: 04:30 AM PDT
End Time: Ongoing

We received notification that Irancell (MTN) from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 30, 05:26 PDT
Completed - The scheduled maintenance has been completed.
Jul 30, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 22:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/29/21-07/30/21
Start Time: 10:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 28, 17:18 PDT
Resolved - Date: 07/30/21
Start Time: 12:38 AM PDT
End Time: 02:37 AM PDT

We received notification that the network issues previously reported by Vodafone (Panafone) from Greece have been resolved. Vodafone (Panafone) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 30, 02:48 PDT
Identified - Date: 07/30/21
Start Time: 12:38 AM PDT
End Time: Ongoing

We received notification that Vodafone (Panafone) from Greece is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 30, 00:49 PDT
Jul 29, 2021
Resolved - Date: 07/29/2021
Start Time: 08:13 PM PDT
End Time: 10:28 PM PDT

We received notification that the network issues previously reported by Altel from Kazakhstan have been resolved. Altel end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 22:40 PDT
Identified - Date: 07/29/2021
Start Time: 08:13 PM PDT
End Time: Ongoing

We received notification that Altel from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 20:34 PDT
Resolved - Date: 07/29/21
Start Time: 02:34 AM PDT
End Time: 04:00 PM PDT

We received notification that the network issues previously reported by Entel Peru S.A. from Peru have been resolved. Entel Peru S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 17:33 PDT
Identified - Date: 07/29/21
Start Time: 02:34 AM PDT
End Time: Ongoing

We received notification that Entel Peru S.A. from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 02:39 PDT
Resolved - Date: 07/29/2021
Start Time: 11:46 am PDT
End Time: 12:27 AM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 13:09 PDT
Identified - Date: 07/29/2021
Start Time: 11:46 am PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 12:35 PDT
Resolved - Date: 07/29/2021
Start Time: 05:50 AM PDT
End Time: 06:00 AM PDT

Dear Customers and Partners,

Our internal monitoring system has shown possible intermittent SMS delivery delays for the time and date specified above,

Our Network Operations Team has investigated and already resolved the incident.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 06:52 PDT
Resolved - Date: 07/29/21
Start Time: 12:23 AM PDT
End Time: 03:14 AM PDT

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 03:18 PDT
Identified - Date: 07/29/21
Start Time: 12:23 AM PDT
End Time: Ongoing

We received notification that Irancell (MTN) from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 00:39 PDT
Completed - The scheduled maintenance has been completed.
Jul 29, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 21:00 PDT
Scheduled - Issue: US Operator - Small US carriers Maintenance

Start Date: 07/28/2021
Start Time: 09:00 PM PDT
End Date: 07/29/2021
End Time: 02:00 AM PDT

Summary:
We have received notification that small US carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to these carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

Impacted Carrier(s):
Interop USA
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 23, 15:25 PDT
Resolved - Date: 07/28/2021
Start Time: 10:04 AM PDT
End Time: 04:00 PM PDT

We received notification that the network issues previously reported by Puerto Rico Telco dba Claro Puerto Rico from Puerto Rico have been resolved. Puerto Rico Telco dba Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 00:50 PDT
Update - We are continuing to work on a fix for this issue.
Jul 28, 19:49 PDT
Identified - Date: 07/28/2021
Start Time: 10:04 AM PDT
End Time: Ongoing

We received notification that Puerto Rico Telco dba Claro Puerto Rico from Puerto Rico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 12:33 PDT
Jul 28, 2021
Resolved - Date: 07/28/2021
Start Time: 10:21 AM PDT
End Time: 06:43 PM PDT

We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) from Dominican Republic have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 19:26 PDT
Identified - Date: 07/28/2021
Start Time: 10:21 AM PDT
End Time: Ongoing

We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) 370/02 from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 10:34 PDT
Resolved - Date: 07/28/21
Start Time: 02:12 PM PDT
End Time: 04:00 PM PDT

We received notification that the network issues previously reported by Airtel World Wide have been resolved. Airtel World Wide end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 17:36 PDT
Identified - Date: 07/28/21
Start Time: 02:12 PM PDT
End Time: Ongoing

We received notification that Airtel World Wide is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 14:21 PDT
Resolved - Date: 07/28/2021
Start Time: 08:18 AM PDT
End Time: 02:00 PM PDT

We received notification that the network issues previously reported by Orange from Democratic Republic of the Congo have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 15:06 PDT
Identified - Date: 07/28/2021
Start Time: 08:18 AM PDT
End Time: Ongoing

We received notification that Orange from Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 11:00 PDT
Resolved - Date: 07/28/2021
Start Time: 07:42 AM PDT
End Time: 11:00 AM PDT

We received notification that the network issues previously reported by MTN Network from multiple destinations have been resolved. multiple destinations end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 11:17 PDT
Identified - Date: 07/28/2021
Start Time: 07:42 AM PDT
End Time: Ongoing

We received notification that the MTN network operator is currently experiencing issues for multiple destinations, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 07:56 PDT
Resolved - Date: 07/28/21
Start Time: 07:35 AM PDT
End Time: 10:00 AM PDT

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 10:44 PDT
Identified - Date: 07/28/21
Start Time: 07:35 AM PDT
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 07:46 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 04:00 PDT
Scheduled - Issue: US Operator - Multiple small US carriers Maintenance

Date: 07/28/2021
Start Time: 09:00 PM PDT - 07/28/2021
End Time: 03:00 AM PDT - 07/29/2021

Summary:
We have received notification that US Operator multiple small US carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to multiple small US carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this multiple small US carriers operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 22, 23:27 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 07/27/2021
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT 07/28/2021

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US] users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 26, 11:41 PDT
Resolved - Date: 07/28/21
Start Time: 01:01 AM PDT
End Time: 01:40 AM PDT

We received notification that the network issues previously reported by G-Mobile LLC from Mongolia have been resolved. G-Mobile LLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 01:46 PDT
Identified - Date: 07/28/21
Start Time: 01:01 AM PDT
End Time: Ongoing

We received notification that G-Mobile LLC from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 01:17 PDT
Jul 27, 2021
Resolved - Date: 07/27/2021
Start Time: 02:17 PM PDT
End Time: 04:48 PM PDT

We received notification that the network issues previously reported by Azerbaijan Bakcell have been resolved. Azerbaijan Bakcell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 17:12 PDT
Identified - Date: 07/27/2021
Start Time: 02:17 PM PDT
End Time: Ongoing

We received notification that Azerbaijan Bakcell is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 14:23 PDT
Resolved - Date: 07/27/2021
Start Time: 02:25 PM PDT
End Time: 04:48 PM PDT

We received notification that the network issues previously reported by Azerbaijan Azerfon have been resolved. Azerbaijan Azerfon end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 17:10 PDT
Identified - Date: 07/27/2021
Start Time: 02:25 PM PDT
End Time: Ongoing

We received notification that Azerbaijan Azerfon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 14:30 PDT
Resolved - Date: 07/27/2021
Start Time: 12:13 PM PDT
End Time: 04:22 PM PDT

We received notification that the network issues previously reported by Mobile Telesystems from Belarus have been resolved. Mobile Telesystems end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 16:37 PDT
Identified - Date: 07/27/2021
Start Time: 12:13 PM PDT
End Time: Ongoing

We received notification that Mobile Telesystems from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 12:27 PDT
Resolved - Date: 07/27/2021
Start Time: 12:16 PM PDT
End Time: 04:22 PM PDT

We received notification that the network issues previously reported by Mobile Digital Communications (VELCOM) from Belarus have been resolved. Mobile Digital Communications (VELCOM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 16:30 PDT
Identified - Date: 07/27/2021
Start Time: 12:16 PM PDT
End Time: Ongoing

We received notification that Mobile Digital Communications (VELCOM) from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 12:31 PDT
Resolved - Date: 07/27/2021
Start Time: 11:51 AM PDT
End Time: 02:01 PM PDT

We received notification that the network issues previously reported by Bell and Virgin from Canada have been resolved. Bell and Virgin end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 13:52 PDT
Identified - Date: 07/27/2021
Start Time: 11:51 AM PDT
End Time: Ongoing

We received notification that operators Bell and Virgin from Canada are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Jul 27, 12:57 PDT
Jul 26, 2021

No incidents reported.

Jul 25, 2021
Resolved - Date: 07/25/21
Start Time: 09:25 PM PDT
End Time: 10:05 PM PDT

We received notification that the network issues previously reported by 3 (Hutchison) (510/89) from Indonesia have been resolved. 3 (Hutchison) (510/89) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 22:20 PDT
Identified - Date: 07/26/21
Start Time: 09:25 PM PDT
End Time: Ongoing

We received notification that 3 (Hutchison) (510/89) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 25, 21:35 PDT
Jul 24, 2021
Resolved - Date: 07/24/2021
Start Time: 12:42 PM PDT
End Time: 01:58 PM PDT

We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 24, 14:32 PDT
Identified - Date: 07/24/2021
Start Time: 12:42 PM PDT
End Time: Ongoing

We received notification that Mobile Interim Company 1 Alfa from Lebanon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 24, 12:50 PDT
Resolved - Date: 07/23/21
Start Time: 10:18 PM PDT
End Time: 11:10 PM PDT

We received notification that the network issues previously reported by Libyana Mobile Phone 606/00;03 from Libya have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.
If you have additional questions, please feel free to contact support@telesign.com.
Jul 24, 01:04 PDT
Identified - Date: 07/23/21
Start Time: 10:18 PM PDT
End Time: Ongoing

We received notification that Libyana Mobile Phone 606/00;03 from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
We will inform you once the operator has come to a resolution.
Jul 23, 22:29 PDT
Jul 23, 2021
Resolved - Date: 07/23/2021
Start Time: 10:21 PM PDT
End Time: 10:59 PM PDT

We received notification that the network issues previously reported by Entel Peru S.A. from Peru have been resolved. Entel Peru S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.
If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 23:22 PDT
Identified - Date: 07/23/2021
Start Time: 10:21 PM PDT
End Time: Ongoing

We received notification that Entel Peru S.A. from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 23, 22:29 PDT
Resolved - Date:07/23/2021
Start Time: 05:25 PM PDT
End Time: 07:53 PM PDT

We received notification that the network issues previously reported by Verizon from United States have been resolved. Verizon end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 19:59 PDT
Identified - Date: 07/23/2021
Start Time: 05:25 PM PDT
End Time: Ongoing

We received notification that Verizon from the United States is currently experiencing network issues, and this may cause a delay in the delivery of Toll-Free MT SMS messages. We will inform you once the operator has come to a resolution.
Jul 23, 17:59 PDT
Resolved - Date: 07/23/2021
Start Time: 01:06 AM PDT
End Time: 02:46 AM PDT

We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 04:04 PDT
Identified - Date: 07/23/2021
Start Time: 01:06 AM PDT
End Time: Ongoing

We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 23, 01:12 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 00:00 PDT
Scheduled - Issue: US Operator -T-Mobile Maintenance

Date: 07/23/2021
Start Time: 12:00 AM PDT
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 21, 13:06 PDT
Completed - The scheduled maintenance has been completed.
Jul 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 21:00 PDT
Scheduled - Issue: US Operator - multiple small US carriers Maintenance

Date: 07/21/2021
Start Time: 09:00 PM PDT
End Time: 02:00 AM PDT - 07/23/2021

Impacted Carriers:
Cellular One of N.E. Arizona USA
Ea st Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
Bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA

Summary:
We have received notification that US Operators listed above will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to those operators may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 15, 15:55 PDT
Resolved - Date: 07/22/21
Start Time: 10:43 PM PDT
End Time: 11:42 PM PDT

We received notification that the network issues previously reported by Claro (730/03) from Chile have been resolved. Claro (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 00:08 PDT
Identified - Date: 07/22/21
Start Time: 10:43 PM PDT
End Time: Ongoing

We received notification that Claro from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 22:52 PDT
Resolved - Date: 07/22/2021
Start Time: 11:28 PM PDT
End Time: 11:47 PM PDT

We received notification that the network issues previously reported by Pegaso PCS. (Movistar) from Mexico have been resolved. Pegaso PCS. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 00:07 PDT
Identified - Date: 07/22/2021
Start Time: 11:28 PM PDT
End Time: Ongoing

We received notification that Pegaso PCS. (Movistar) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 23:51 PDT
Jul 22, 2021
Resolved - Date: 07/22/21
Start Time: 05:15 AM PDT
End Time: 05:35 AM PDT

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 22, 05:43 PDT
Identified - Date: 07/22/21
Start Time: 05:15 AM PDT
End Time: Ongoing

We received notification that Irancell (MTN) from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 05:30 PDT
Resolved - Date: 07/22/21
Start Time: 02:38 AM PDT
End Time: 05:01 AM PDT

We received notification that the network issues previously reported by Al Madar from Libya have been resolved. Al Madar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 22, 05:06 PDT
Identified - Date: 07/22/21
Start Time: 02:38 AM PDT
End Time: Ongoing

We received notification that Al Madar from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 02:51 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 01:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/22/2021
Start Time: 01:00 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 20, 13:00 PDT
Resolved - Date: 07/22/21
Start Time: 02:18 AM PDT
End Time: 03:55 AM PDT

We received notification that the network issues previously reported by MTN Cote d Ivoire S.A. from the Ivory Coast have been resolved. MTN Cote d Ivoire S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 22, 03:59 PDT
Identified - Date: 07/22/21
Start Time: 02:18 AM PDT
End Time: Ongoing

We received notification that MTN Cote d Ivoire S.A. from Ivory Coast is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 02:25 PDT
Completed - The scheduled maintenance has been completed.
Jul 22, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 22:04 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 07/21/2021
Start Time: 10:00 PM PDT
End Time: 07/22/2021 at 01:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 20, 13:00 PDT
Jul 21, 2021
Resolved - Date: 07/22/2021
Start Time: 06:32 PM PDT
End Time: 08:20 PM PDT

We received notification that the network issues previously reported by Ooredoo Q.S.C. from Qatar have been resolved. Ooredoo Q.S.C. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 21, 20:24 PDT
Identified - Date: 07/22/2021
Start Time: 06:32 PM PDT
End Time: Ongoing

We received notification that Ooredoo Q.S.C. from Qatar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 21, 18:42 PDT
Completed - The scheduled maintenance has been completed.
Jul 21, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:30 PDT
Scheduled - Issue: US Operator - Sprint Maintenance

Date: 07/21/2021
Start Time: 02:30 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 20, 08:13 PDT
Resolved - Date: 07/20/2021
Start Time: 04:56 PM PDT
End Time: 02:15 AM PDT

We received notification that the network issues previously reported by TSTT from Trinidad and Tobago have been resolved. TSTT end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 21, 02:18 PDT
Identified - Date: 07/20/2021
Start Time: 04:56 PM PDT
End Time: Ongoing

We received notification that Trinidad and Tobago TSTT is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 20, 17:09 PDT
Jul 20, 2021
Resolved - Date: 07/20/21
Start Time: 12:48 PM PDT
End Time: 04:48 PM PDT

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 20, 17:30 PDT
Identified - Date: 07/20/21
Start Time: 12:48 PM PDT
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 20, 12:56 PDT
Resolved - Date: 07/20/2021
Start Time: 02:27 AM PDT
End Time: 09:00 AM PDT

We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 20, 09:18 PDT
Identified - Date: 07/20/2021
Start Time: 02:27 AM PDT
End Time: Ongoing

We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 20, 03:00 PDT
Completed - The scheduled maintenance has been completed.
Jul 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 02:00 PDT
Scheduled - Issue: Canada Operators - Rogers & Fido Maintenance

Date: 07/20/2021
Start Time: 02:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that Canada Operators - Rogers & Fido will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Canada Operators - Rogers & Fido users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this Canada Operators - Rogers & Fido operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 13, 08:47 PDT