System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Investigating - Intermittent service disruptions that might occur due to maintenance on 3UK carrier side.

Affected services will be:
-PhoneID Contact Match add-on (3UK numbers only)
-PhoneID SIM Swap add-on (3UK numbers only)
-PhoneID Number Deactivation add-on (3UK numbers only)

Start and end date 05.07.2020 at 02:05 PM PDT - 10:00 PM PDT
Start and end date 06.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 07.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 08.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 09.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 10.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 11.07.2020 at 02:00 PM PDT - 10:00 PM PDT
Start and end date 12.07.2020 at 02:00 PM PDT - 08:00 PM PDT
Jul 3, 04:45 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Start Time: 07/06/2020 03:00 AM PDT
End Time: 07/06/2020 05:00 AM PDT

Market: Canada

Summary:
Dear Customers and Partners, we have received notification that there might be message latency to Canada at the time-frame specified above, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 2, 11:13 PDT
Issue: US Operator - T-Mobile Maintenance

Start Date: 06/07/2020
Start Time: 10:30 PM PDT
End Date: 07/07/2020
End Time: 04:30 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 1, 16:47 PDT
Past Incidents
Jul 3, 2020
Resolved - Date: July/03/2020
Start Time: 10:30 AM PDT
End Time: 12:20 PM PDT

We received notification that the network issues previously reported by ENTEL PCS from Chile have been resolved. ENTEL PCS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 3, 12:30 PDT
Identified - Date: July/03/2020
Start Time: 10:30 AM PDT
End Time: Ongoing

We received notification that ENTEL PCS 730/01;10;19;100 from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 3, 10:32 PDT
Resolved - Date: 03/07/2020
Start Time: 02:37 AM PDT
End Time: 09:15 AM PDT

We received notification that the network issues previously reported by Telecom Egypt from Egypt have been resolved. Telecom Egypt end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 3, 09:21 PDT
Identified - Date: 03/07/2020
Start Time: 02:37 AM PDT
End Time: Ongoing

We received notification that Telecom Egypt from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 3, 02:53 PDT
Jul 2, 2020
Resolved - Date: 02/07/2020
Start Time: 07:26 PM PDT
End Time: 09:20 PM PDT

We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia (CO) have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 2, 21:30 PDT
Identified - Date: 02/07/2020
Start Time: 07.26 PM PDT/PST
End Time: Ongoing

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 2, 19:37 PDT
Resolved - Date: 02/07/2020
Start Time: 08:16 AM PDT
End Time: 01:50 PM PDT

We received notification that the network issues previously reported by Sudani One from Sudani have been resolved. Sudani One end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 2, 13:59 PDT
Identified - Date: 02/07/2020
Start Time: 08:16 AM PDT
End Time: Ongoing

We received notification that Sudani One from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 2, 08:32 PDT
Resolved - Date: 02/07/2020
Start Time: 06:24 AM PDT
End Time: 08:15 AM PDT

We received notification that the network issues previously reported by MCI/TCI from Iran have been resolved. MCI/TCI end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 2, 09:37 PDT
Identified - Date: 02/07/2020
Start Time: 06:24 AM PDT
End Time: Ongoing

We received notification that MCI/TCI from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 2, 06:36 PDT
Completed - The scheduled maintenance has been completed.
Jul 2, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:02 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Start Date: 01/07/2020
Start Time: 09:00 PM PDT
End Date: 02/07/2020
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 30, 19:24 PDT
Resolved - Date: 01/07/2020
Start Time: 06:30 AM PDT
End Time: 11:30 PM PDT

We received notification that the network issues previously reported by multiple operators from India have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 2, 02:48 PDT
Identified - Date: 01/07/2020
Start Time: 06:30 AM PDT
End Time: Ongoing

We received notification that all Operators from India are currently experiencing network issues. Locally registered companies in India may experience a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Jul 1, 06:47 PDT
Jul 1, 2020
Resolved - Date: 01/07/20
Start Time: 04:35 PM PDT
End Time: 11:10 PM PDT

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 1, 23:57 PDT
Identified - Date: 01/07/20
Start Time: 04:35 PM PDT
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 1, 16:49 PDT
Completed - The scheduled maintenance has been completed.
Jul 1, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 20:01 PDT
Scheduled - Issue: US Operator - Small US regional carriers Maintenance

Date: 01/07/2020
Start Time: 08:00 PM PDT
End Time: 10:00 PM PDT

Summary:
We have received notification that small US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to the operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

Impacted Carrier(s):

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 29, 17:17 PDT
Resolved - Date: 01/07/2020
Start Time: 02:35 AM PDT
End Time: 07:30 AM PDT

We received notification that the network issues previously reported by ATM Mobilis from Algeria have been resolved. ATM Mobilis end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 1, 07:32 PDT
Identified - Date: 01/07/2020
Start Time: 02:35 AM PDT
End Time: Ongoing

We received notification that ATM Mobilis from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 1, 02:53 PDT
Completed - The scheduled maintenance has been completed.
Jul 1, 03:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 22:01 PDT
Scheduled - Issue: US Operator - T-Mobile USA - Maintenance


Start Time: 30/June/2020 9 PM PDT
End Time: 01/July/2020 2 AM PDT

Summary:
We have received notification that US Operator "T-Mobile" will be performing planned maintenance on the date and time specified above.

There is no expected customer impact as a result of this maintenance, however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 29, 12:50 PDT
Resolved - Date: 30/06/2020
Start Time: 09:12 PM PDT
End Time: 11:12 PM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 1, 01:00 PDT
Identified - Date: 30/06/2020
Start Time: 09:12 PM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 21:51 PDT
Jun 30, 2020
Resolved - Date: 30/06/2020
Start Time: 05:00 PM PDT
End Time: 10:20 PM PDT

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 22:59 PDT
Identified - Date: 30/06/2020
Start Time: 05:00 PM PDT
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 17:05 PDT
Resolved - Date: 30/06/2020
Start Time: 04:16 PM PDT
End Time: 08:09 PM PDT

We received notification that the network issues previously reported by Mobile Interim Company 2 Touch from Lebanon have been resolved. Mobile Interim Company 2 Touch end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 20:49 PDT
Identified - Date: 30/06/2020
Start Time: 04:16 PM PDT
End Time: Ongoing

We received notification that Mobile Interim Company 2 Touch from Lebanon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 16:27 PDT
Resolved - Date: 30/06/2020
Start Time: 10:21 AM PDT
End Time: 6:23 PM PDT

We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 17:29 PDT
Identified - Date: 30/06/2020
Start Time: 10:21 AM PDT
End Time: Ongoing

We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 10:36 PDT
Resolved - Date:30/June/2020
Start Time: 8:00 AM PDT
End Time: 10:40 AM PDT

We received notification that the network issues previously reported by MTN from South Africa have been resolved. MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 10:46 PDT
Identified - Date: 30/06/2020
Start Time: 8:00 AM PDT
End Time: Ongoing

We received notification that MTN from South Africa is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 08:26 PDT
Resolved - Date: 30/06/2020
Start Time: 04:57 AM PDT
End Time: 07:00 AM PDT

We received notification that the network issues previously reported by Ufone (Pak Telecom Mobile) from Pakistan have been resolved. Ufone (Pak Telecom Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 07:19 PDT
Identified - Date: 30/06/2020
Start Time: 04:57 AM PDT
End Time: Ongoing

We received notification that Ufone (Pak Telecom Mobile) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 30, 05:17 PDT
Resolved - Start Date: 29/06/2020
Start Time: 11:05 PM PDT
End Date: 30/06/2020
End Time: 02:34 AM PDT

We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 30, 03:27 PDT
Identified - Date: 29/06/2020
Start Time: 11:05 PM PDT
End Time: Ongoing

We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 29, 23:25 PDT
Jun 29, 2020
Resolved - Date: 29/06/2020
Start Time: 3:10 PM PDT/PST
End Time: 8:10 PM PDT/PST

We received notification that the network issues previously reported by Telephone Systems International (AWCC) from Afghanistan have been resolved. Telephone Systems International (AWCC) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 29, 20:27 PDT
Identified - Date: 29/06/2020
Start Time: 3:10 PM PDT/PST
End Time: Ongoing

We received notification that Telephone Systems International (AWCC) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 29, 15:18 PDT
Completed - The scheduled maintenance has been completed.
Jun 29, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 21:00 PDT
Scheduled - Issue: US Operator - AT&T US Maintenance

Start Date: 28/06/2020
Start Time: 09:00 PM PDT
End Date: 29/06/2020
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 18, 22:23 PDT
Resolved - Start Date: 28/06/2020
Start Time: 10:43 PM PDT
End Date: 29/06/2020
End Time: 12:56 AM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 29, 03:38 PDT
Identified - Date: 28/06/2020
Start Time: 10:43 PM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 28, 22:57 PDT
Resolved - Start Date: 28/06/2020
Start Time: 11:20 PM PDT
End Date: 29/06/2020
End Time: 02:57 AM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 29, 03:34 PDT
Identified - Date: 28/06/2020
Start Time: 11:20 PM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 28, 23:30 PDT
Jun 28, 2020
Resolved - Date: 28/06/2020
Start Time: 03:41 PM PDT
End Time: 11:22 PM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 28, 23:38 PDT
Identified - Date: 28/06/2020
Start Time: 03:41 PM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 28, 15:58 PDT
Jun 27, 2020

No incidents reported.

Jun 26, 2020
Resolved - Date:26/June/2020
Start Time: 6:30 PM PDT
End Time: 8:10 PM PDT

We received notification that the network issues reported by Ufone 410/03 from Pakistan have been resolved. Ufone end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 26, 20:55 PDT
Resolved - Date: 26/06/2020
Start Time: 1:45 PM PDT
End Time: 3:45 PM PDT

We received notification that the network issues previously reported by TIM from Brazil have been resolved. TIM end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 26, 16:59 PDT
Identified - Date: 26/06/2020
Start Time: 1:45 PM PDT
End Time: Ongoing

We received notification that TIM from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 26, 14:26 PDT
Jun 25, 2020
Resolved - Date: 25/06/2020
Start Time: 05:50 AM PDT
End Time: 07:47 AM PDT

We received notification that the network issues previously reported by Misfrone (Vodafone Egypt) from Egypt have been resolved. Misfrone (Vodafone Egypt) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 25, 09:16 PDT
Identified - Date: 25/06/2020
Start Time: 05:50 AM PDT
End Time: Ongoing

We received notification that Misfrone (Vodafone Egypt) from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 25, 06:13 PDT
Resolved - Date: 25/06/2020
Start Time: 01.31 AM PDT/PST
End Time: 02.50 AM PDT/PST

We received notification that the network issues previously reported by Irancell (MTN) (432/35) from Iran (IR) have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 25, 03:00 PDT
Identified - Date: 25/06/2020
Start Time: 01.31 AM PDT/PST
End Time: Ongoing

We received notification that Irancell (MTN) (432/35) from Iran (IR) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 25, 01:44 PDT
Completed - The scheduled maintenance has been completed.
Jun 25, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 22:01 PDT
Scheduled - Issue: US Operator - Small US Regional Carriers Maintenance

Start Date: 24/06/2020
Start Time: 10:00 PM PDT
End Date: 25/06/2020
End Time: 02:30 AM PDT

Summary:
We have received notification that small US regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to these operators may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 18, 17:08 PDT
Jun 24, 2020
Resolved - Date: 24/06/2020
Start Time: 4:40 PM PST/PDT
End Time: 7:20 PM PST/PDT

We received notification that the network issues previously reported by AsiaCell from Iraq have been resolved. AsiaCell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 24, 19:36 PDT
Identified - Date: 16/06/2020
Start Time: 01:00 PM PDT/PST
End Time: Ongoing

We received notification that AsiaCell from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 16, 15:59 PDT
Resolved - Date: 24/06/2020
Start Time: 4:40 PM PST/PDT
End Time: 7:20 PM PST/PDT

We received notification that the network issues previously reported by AsiaCell from Iraq have been resolved. AsiaCell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 24, 19:23 PDT
Identified - Date: 24/06/2020
Start Time: 4:40 PM PST/PDT
End Time: Ongoing

We received notification that AsiaCell from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 24, 16:51 PDT
Jun 23, 2020
Resolved - Date: 23/06/2020
Start Time: 05:10 AM PDT
End Time: 10:52 AM PDT

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 23, 11:00 PDT
Identified - Date: 23/06/2020
Start Time: 05:10 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 23, 05:26 PDT
Resolved - Date: 22/06/2020
Start Time: 10:26 PM PDT
End Time: 10:00 AM PDT - 23/06/2020

We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 23, 10:37 PDT
Identified - Date: 22/06/2020
Start Time: 10:26 PM PDT/PST
End Time: Ongoing

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 22:34 PDT
Completed - The scheduled maintenance has been completed.
Jun 23, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 22:00 PDT
Scheduled - Issue: US Operator - US Cellular Maintenance

Start Date: 22/06/2020
Start Time: 10:00 PM PDT
End Date 23/06/2020
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 22, 12:55 PDT
Completed - The scheduled maintenance has been completed.
Jun 23, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 23:30 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 22/06/2020
Start Time: 11:30 PM PDT
End Time: 23/06/2020 at 02:30 AM PDT

Summary:
We have received notification that US Operator Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 19, 08:47 PDT
Jun 22, 2020
Resolved - Date: 22/06/2020
Start Time: 04:21 PM PDT/PST
End Time: 09:15 PM PDT/PST

We received notification that the network issues previously reported by Sudani One from Sudan have been resolved. Sudani One end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 21:31 PDT
Identified - Date: 22/06/2020
Start Time: 04.21 PM PDT/PST
End Time: Ongoing

We received notification that Sudani One from Sudan (SD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 16:32 PDT
Resolved - Date: 22/06/2020
Start Time: 12:37 PM PDT
End Time: 02.30 PM PDT

We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 14:36 PDT
Identified - Date: 22/06/2020
Start Time: 12:37 PM PDT
End Time: Ongoing

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 12:44 PDT
Resolved - Start Date: 21/06/2020
Start Time: 12:39 PM PDT
End Date: 22/06/2020
End Time: 09:30 AM PDT

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 09:44 PDT
Identified - Date: 21/06/2020
Start Time: 12:39 PM PDT/PST
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 13:25 PDT
Resolved - Date: 22/06/2020
Start Time: 05:32 AM PDT
End Time: 09:15 AM PDT

We received notification that the network issues previously reported by Mobile Digital Communications (VELCOM) from Belarus have been resolved. Mobile Digital Communications (VELCOM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 09:40 PDT
Identified - Date: 22/06/2020
Start Time: 05:32 AM PDT
End Time: Ongoing

We received notification that Mobile Digital Communications (VELCOM) from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 05:53 PDT
Resolved - Date: 22/06/2020
Start Time: 05:28 AM PDT
End Time: 07:27 AM PDT

We received notification that the network issues previously reported by Mobile Telesystems from Belarus have been resolved. Mobile Telesystems end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 07:33 PDT
Identified - Date: 22/06/2020
Start Time: 05:28 AM PDT
End Time: Ongoing

We received notification that Mobile Telesystems from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 05:40 PDT
Resolved - Date: 22/06/2020
Start Time: 04:05 AM PDT
End Time: 05:22 AM PDT

We received notification that the network issues previously reported by Misfrone (Vodafone Egypt) from Egypt have been resolved. Misfrone (Vodafone Egypt) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 22, 05:35 PDT
Identified - Date: 22/06/2020
Start Time: 04:05 AM PDT
End Time: Ongoing

We received notification that Misfrone (Vodafone Egypt) from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 22, 04:08 PDT
Completed - The scheduled maintenance has been completed.
Jun 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:01 PDT
Scheduled - Issue: US Operator - AT&T US Maintenance

Start Date: 21/06/2020
Start Time: 09:00 PM PDT
End Date: 22/06/2020
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 5, 12:48 PDT
Jun 21, 2020
Resolved - Date: 21/06/2020
Start Time: 6:21 PM PDT/PST
End Time: 09:00 PM PDT/PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 21:30 PDT
Identified - Date: 21/06/2020
Start Time: 6:21 PM PDT/PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 18:44 PDT
Resolved - Date: 21/6/2020
Start Time: 2:45 PM PSD/PDT
End Time: 5:50 PM PST/PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 17:59 PDT
Identified - Date: 21/6/2020
Start Time: 2:45 PM PSD/PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 14:53 PDT
Resolved - Date: 21/06/2020
Start Time: 05.23 AM PDT/PST
End Time: 06.54 AM PDT/PST

We received notification that the network issues previously reported by ATM Mobilis from Algeria (DZ) have been resolved. ATM Mobilis end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 07:11 PDT
Identified - Date: 21/06/2020
Start Time: 05.23 AM PDT/PST
End Time: Ongoing

We received notification that ATM Mobilis from Algeria (DZ) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 05:31 PDT
Resolved - Start Time: June/20/2020 11:50 PM PDT
End Time: June/21/2020 02:30 AM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) 417/02 from Syria have been resolved.
End-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 02:39 PDT
Identified - Date: June/20/2020
Start Time: 11:50 PM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) 417/02 from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 20, 23:55 PDT
Resolved - Date: June/21/2020
Start Time: 12:13 AM PDT
End Time: 02:30 AM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) 637/50 from Somalia have been resolved. End-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 21, 02:37 PDT
Identified - Date: June/21/2020
Start Time: 12:13 AM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) 637/50 from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 21, 00:13 PDT
Jun 20, 2020
Resolved - Date: 20/6/2020
Start Time: 3:21 PM PDT/PST
End Time: 5:05 PM PDT/PST

We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 17:34 PDT
Identified - Date: 20/6/2020
Start Time: 3:21 PM PDT/PST
End Time: Ongoing

We received notification that Banglalink Digital Communications Ltd from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 20, 15:53 PDT
Resolved - Date: 20/06/2020
Start Time: 06.56 AM PDT/PST
End Time: 09.58AM PDT/PST

We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela (VE) have been resolved. Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 10:06 PDT
Identified - Date: 20/06/2020
Start Time: 06.56 AM PDT/PST
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 20, 07:07 PDT
Resolved - Date: 20/06/2020
Start Time: 05:18 PM PDT
End Time: 04:00 AM PDT

We received notification that the network issues previously reported by Celcom Axiata Berhad from Malaysia have been resolved. Celcom Axiata Berhad end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 04:39 PDT
Identified - Date: 19/06/2020
Start Time: 05:18 PM PDT
End Time: Ongoing

We received notification that Celcom Axiata Berhad from Malaysia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 19, 17:22 PDT
Jun 19, 2020
Completed - The scheduled maintenance has been completed.
Jun 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 21:01 PDT
Scheduled - Issue: US Operator - AT&T US Maintenance

Start Date: 18/06/2020
Start Time: 09:00 PM PDT
End Date: 19/06/2020
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 5, 10:39 PDT
Resolved - Date: 18/06/2020
Start Time: 10:42 PM PDT
End Time: 11:50 PM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 19, 00:01 PDT
Identified - Date: 18/06/2020
Start Time: 10:42 PM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 18, 22:54 PDT