System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 09/27/2021
Start Time: 00:56 AM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 27, 01:09 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 22:01 PDT
Scheduled - Issue: US Operator - T-Mobile US - Sept. 26-27th

Date: 09/26-27/21
Start Time: Sept. 26th 10 PM PDT
End Time: Sept. 27th 4 AM PDT

Summary:
We have received notification that US Operator T-Mobile US will be performing planned maintenance on the date and time specified above.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued by the carrier and ready for delivery once the maintenance has been completed.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Identified - Country: Thailand

Operator: all

Effective date: already started

Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Identified - Countries: Canada

Operator: all

Effective date: 28th of October

Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: already started

Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Identified - Country: Palestine

Operator: Jawwal

Effective date: already started

Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:

• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Identified - Country: Kenya

Operator: Safaricom

Effective date: already started

Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Identified - Country: Myanmar

Operator: all

Effective date: already started

Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: 15th of September

Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Identified - Country: Malaysia

Operator: all

Effective date: 1st of September

Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:02 PDT
Identified - Country: Sri Lanka

Operator: Dialog (MTN-Axiata)

Effective Date: 1st of September

Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:

• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)

The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 03:20 PDT
Investigating - With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fines and penalties if you do not comply.

If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.

Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:

https://ts.telesign.com/10dlc-registration

https://ts.telesign.com/tfn-registration

https://ts.telesign.com/dsc-registration

If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.

PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
Identified - Country: Kazakhstan

Operator: Altel and Tele 2

Effective date: 1st of September

Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: 23rd of August

Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Investigating - Country: Turkey

Operator: All

Effective Date: 9th of August

Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.

All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: Already started

Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Identified - Country: USA

Operator: all

Effective date: 29th of July

Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar

Operator: Mytel

Effective Date: already started

Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA

Operator: Verizon Wireless

Effective Date: from 7/25/2021 until 8/1/2021

Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing

We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India

Operator: all

Effective Date: 15th of July

Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: 1st of August

Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: from the beginning of June

Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus

Operator: all

Effective Date: already started

Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications

Effective Date: already started

Details: Sender ID registration is introduced for Ethiopian Telecommunications;

Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);

Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;

Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar

Operator: all

Effective Date: 1st of June

Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (420/04)

Effective Date: Already started

Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia

Operator: all

Effective Date: Already Started

Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania

Operator: All

Effective Date: Already Started

Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates

Operator: all

Effective Date: Already started

Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia

Operator: MegaFon (250/02)

Effective Date: already started

Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam

Operator: Hanoi Telecom (452/05)

Effective Date: 3-May-21

Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: Operator - AT&T Mexico Maintenance

Date: 04/10/21-05/10/21
Start Time: 10:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that Operator AT&T Mexico will be performing planned maintenance on the date and time specified above. During this time period, AT&T Mexico users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Oct 5, 22:00 PDT
Past Incidents
Sep 27, 2021
Resolved - Start Time: 09/26/2021 11:31 PM PDT
End Time: 09/27/2021 1:59 AM PDT

We received notification that the network issues previously reported by Spacetel from Yemen have been resolved. Spacetel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Sep 27, 02:48 PDT
Identified - Date: 09/26/2021
Start Time: 11:31 PM PDT
End Time: Ongoing

We received notification that Spacetel from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 26, 23:44 PDT
Resolved - Dear Customers and Partners,

This incident has been fully resolved and all services are restored.

If you have any questions, please contact us at support@telesign.com.
Sep 27, 01:54 PDT
Monitoring - Dear Customers and Partners,

We would like to let you know that instability lasted for 3 minutes, between 1:28 - 1:31 AM PDT.

If you have any questions, please contact us at support@telesign.com.
Sep 27, 01:42 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Sep 27, 01:38 PDT
Resolved - Date: 09/27/21
Start Time: 00:05 AM PDT
End Time: 01:08 AM PDT

We received notification that the network issues previously reported by Bharti Airtel from India have been resolved. Bharti Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.
If you have additional questions, please feel free to contact support@telesign.com.
Sep 27, 01:23 PDT
Identified - Date: 09/27/21
Start Time: 00:05 AM PDT
End Time: Ongoing

We received notification that Bharti Airtel from India is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 27, 00:32 PDT
Sep 26, 2021
Resolved - Date: 09/26/2021
Start Time: 03:12 PM PDT
End Time: 07:12 PM PDT

We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Telecomunicaciones Movilnet C.A. end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 26, 19:36 PDT
Identified - Date: 09/26/2021
Start Time: 03:12 PM PDT
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 26, 15:18 PDT
Resolved - Date: 09/26/21
Start Time: 02:15 AM PDT
End Time: 05:45 AM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 26, 05:44 PDT
Identified - Date: 09/26/21
Start Time: 02:15 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 26, 02:20 PDT
Resolved - Start Date: 09/25/21
Start Time: 09:00 PM PDT
Start Date: 09/26/21
End Time: 12:00 AM PDT

We received notification that the network issues previously reported by MTN (Areba) from Afghanistan have been resolved. MTN (Areba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 26, 00:40 PDT
Identified - Date: 09/25/2021
Start Time: 09:00 PM PDT
End Time: Ongoing

We received notification that MTN (Areba) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 25, 21:07 PDT
Sep 25, 2021
Resolved - Date: 09/25/21
Start Time: 01:30 AM PDT
End Time: 05:00 AM PDT

We received notification that the network issues previously reported by PEOPLENet - Telesystems of Ukraine from Ukraine have been resolved. PEOPLENet - Telesystems of Ukraine end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 25, 05:33 PDT
Identified - Date: 09/25/21
Start Time: 01:41 AM PDT
End Time: Ongoing

We received notification that PEOPLENet - Telesystems of Ukraine from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 25, 01:53 PDT
Resolved - Date: 09/24/21-09/25/21
Start Time: 11:23 AM PDT
End Time: 01:00 AM PDT

We received notification that the network issues previously reported by Yemen Mobile have been resolved. Yemen Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 25, 02:12 PDT
Identified - Date: 24/09/21
Start Time: 11:23 AM PDT
End Time: Ongoing

We received notification that Yemen Mobile from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 11:47 PDT
Resolved - Date:09/24/21-09/25/21
Start Time: 11:06 PM PDT
End Time: 12:00 AM PDT

We received notification that the network issues previously reported by PEOPLENet - Telesystems of Ukraine have been resolved. PEOPLENet - Telesystems of Ukraine end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 25, 00:16 PDT
Identified - Date: 09/24/21
Start Time: 11:06 PM PDT
End Time: Ongoing

We received notification that PEOPLENet - Telesystems of Ukraine from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 23:11 PDT
Sep 24, 2021
Resolved - Date: 09/24/2021
Start Time: 04:16 PM PDT
End Time: 05:59 PM PDT

We received notification that the network issues previously reported by Telenor from Pakistan have been resolved. Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 24, 18:04 PDT
Identified - Date: 09/24/2021
Start Time: 04:16 PM PDT
End Time: Ongoing

We received notification that Telenor from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 16:23 PDT
Resolved - Date: 24/09/2021
Start Time: 12:59 PM PDT
End Time: 04:41 PM PDT

We received notification that the network issues previously reported by Spacetel from Yemen have been resolved. Spacetel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 24, 16:50 PDT
Identified - Date: 24/09/2021
Start Time: 12:59 PM PDT
End Time: Ongoing

We received notification that Spacetel from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 13:10 PDT
Resolved - Date: 24/09/21
Start Time: 11:59 AM PDT
End Time: 01:27 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 24, 13:52 PDT
Identified - Date: 24/09/21
Start Time: 11:59 AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 12:21 PDT
Resolved - Dear Customers and Partners,

This is to inform you that reported instability on our platform has been resolved.

All services are up and running normally now.

If you have any questions, please contact us at support@telesign.com.
Sep 24, 08:06 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Sep 24, 06:16 PDT
Resolved - Date: 09/24/2021
Start Time: 03:46 AM PDT
End Time: 05:20 AM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 24, 06:19 PDT
Identified - Date: 09/24/2021
Start Time: 03:46 AM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 04:00 PDT
Resolved - Date: 09/24/21
Start Time: 12:42 AM PDT
End Time: 1:52 AM PDT

We received notification that the network issues previously reported by Entel Peru S.A. from Peru have been resolved. Entel Peru S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 24, 02:14 PDT
Identified - Date: 09/24/21
Start Time: 12:42 AM PDT
End Time: Ongoing

We received notification that Entel Peru S.A. from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 24, 00:51 PDT
Sep 23, 2021
Resolved - Date: 09/23/2021
Start Time: 10:15 AM PDT
End Time: 12:55 PM PDT

We received notification that the network issues previously reported by Nuevatel PCS De Bolivia S.A. from Bolivia have been resolved. Nuevatel PCS De Bolivia S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 23, 13:13 PDT
Identified - Date: 09/23/2021
Start Time: 10:15 AM PDT
End Time: Ongoing

We received notification that Nuevatel PCS De Bolivia S.A. from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 23, 11:34 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 04:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 09/22/21-09/23/21
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 22, 13:48 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 20:02 PDT
Scheduled - Issue: US Operator - Verizon Maintenance

Date: 09/22/2021
Start Time: 08;00 PM PDT
End Time: 02:00 AM PDT 09/23/2021

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 20, 12:42 PDT
Sep 22, 2021
Resolved - Date: 09/22/2021
Start Time: 10:51 AM PDT
End Time: 09:55 PM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 22:00 PDT
Identified - Date: 09/22/2021
Start Time: 10:51 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 10:56 PDT
Resolved - Date: 09/22/21
Start Time: 01:41 PM PDT
End Time: 03:09 PM PDT

We received notification that the network issues previously reported by Venezuela Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Venezuela Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 15:12 PDT
Identified - Date: 09/22/21
Start Time: 01:41 PM PDT
End Time: Ongoing

We received notification that Venezuela Telecomunicaciones Movilnet C.A. from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 13:50 PDT
Resolved - Date: 09/22/2021
Start Time: 09:36 AM PDT
End Time: 11:27 AM PDT

We received notification that the network issues previously reported by Entel Movil from Bolivia have been resolved. Entel Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 12:50 PDT
Identified - Date: 09/22/2021
Start Time: 09:36 AM PDT
End Time: Ongoing

We received notification that Entel Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 09:47 PDT
Resolved - Date: 09/22/21
Start Time: 10:25 AM PDT
End Time: 10:32 AM PDT

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 11:53 PDT
Identified - Date: 09/22/21
Start Time: 10:25 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 11:00 PDT
Resolved - Date: 09/22/2021
Start Time: 08:11 AM PDT
End Time: 08:50 AM PDT

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 10:12 PDT
Identified - Date: 09/22/2021
Start Time: 08:11 AM PDT
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 08:27 PDT
Resolved - Date: 09/22/21
Start Time: 01:35 AM PDT
End Time: 04:00 AM PDT

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 08:20 PDT
Identified - Date: 09/22/21
Start Time: 01:35 AM PDT
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 22, 01:42 PDT
Resolved - Date: 09/21/21
Start Time: 08:24 AM PDT
End Time: 03:41 AM PDT 09/22/2021

We received notification that the network issues previously reported by Partner Orange from Israel have been resolved. Partner Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 05:42 PDT
Identified - Date: 07/21/21
Start Time: 08:24 AM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 21, 08:44 PDT
Resolved - Date: 09/21/21
Start Time: 10:00 PM PDT
End Time: 09/22/21 at 00:25 AM PDT

We received notification that the network issues previously reported by Oi Movel S.A from Brazil have been resolved. Oi Movel S.A end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 22, 00:29 PDT
Identified - Date: 09/21/21
Start Time: 10:00 PM PDT
End Time: Ongoing

We received notification that Oi Movel S.A from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 21, 22:06 PDT
Sep 21, 2021
Resolved - Date: 09/21/2021
Start Time: 06:00 AM PDT
End Time: 07:57 PM PDT

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 21, 20:07 PDT
Identified - Date: 09/21/2021
Start Time: 06:00 AM PDT
End Time: Ongoing

We received notification that Vodafone (602/02) from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 21, 06:59 PDT
Resolved - Date: 09/21/2021
Start Time: 12:55 AM PDT
End Time: 05:53 AM PDT 09/21/2021

We received notification that the network issues previously reported by Personal GSM 1900 from Argentina have been resolved. Personal GSM 1900 end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 21, 06:22 PDT
Identified - Date: 09/21/21
Start Time: 12:55 AM PDT
End Time: Ongoing

We received notification that Personal GSM 1900 from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 21, 01:02 PDT
Resolved - Date: 09/20/2021
Start Time: 09:48 PM PDT
End Time: 11:32 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 21, 00:36 PDT
Identified - Date: 09/20/2021
Start Time: 09:48 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 20, 22:00 PDT
Sep 20, 2021
Resolved - Date: 09/20/2021
Start Time: 05:06 AM PDT
End Time: 06:32 AM PDT
We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from the Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 20, 06:58 PDT
Identified - Date: 09/20/2021
Start Time: 05:06 AM PDT
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) from the Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 20, 05:35 PDT
Resolved - Date: 09/20/2021
Start Time: 03:37 AM PDT
End Time: 04:40 AM PDT

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria have been resolved. MTN (Spacetel Areeba) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 20, 04:48 PDT
Identified - Date: 09/20/2021
Start Time: 03:37 AM PDT
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 20, 03:58 PDT
Resolved - Dear Customers and Partners,

This is to inform you that reported instability on our platform has been resolved.

All services are up and running normally now.

If you have any questions, please contact us at support@telesign.com.
Sep 20, 04:46 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Sep 20, 04:30 PDT
Sep 19, 2021
Resolved - Date: 09/19/2021
Start Time: 05:52 PM PDT
End Time: 07:00 PM PDT

We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 19, 19:09 PDT
Identified - Date: 09/19/2021
Start Time: 05:52 PM PDT
End Time: Ongoing

We received notification that Mobile Interim Company 1 Alfa from Lebanon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 19, 18:00 PDT
Resolved - Date: 09/19/21
Start Time: 07:00 AM PDT
End Time: 11:00 AM PDT

We received notification that the network issues previously reported by Yemen Mobile (CDMA) from Yemen have been resolved. Yemen Mobile (CDMA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 19, 11:30 PDT
Identified - Date: 09/19/21
Start Time: 07:00 AM PDT
End Time: Ongoing

We received notification that Yemen Mobile (CDMA) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 19, 07:08 PDT
Resolved - Date: 09/19/21
Start Time: 03:59 AM PDT
End Time: 09:30 AM PDT

We received notification that the network issues previously reported by Telkomsel from Indonesia have been resolved. Telkomsel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 19, 09:35 PDT
Identified - Date: 09/19/2021
Start Time: 03:59 AM PDT
End Time: Ongoing

We received notification that Telkomsel from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 19, 04:11 PDT
Sep 18, 2021
Resolved - Date: 09/18/21
Start Time: 09:47 PM PDT
End Time: 10:19 PM PDT

We received notification that the network issues previously reported by Claro from Brazil have been resolved. Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 18, 22:27 PDT
Identified - Date: 09/18/21
Start Time: 09:47 PM PDT
End Time: Ongoing

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 18, 22:02 PDT
Resolved - Date: 09/17/2021
Start Time: 11:35 PM PDT
End Time: 09/18/2021 at 08:00 AM PDT

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from Dominican Republic have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 18, 08:08 PDT
Identified - Date: 09/17/2021
Start Time: 11:35 PM PDT
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 23:46 PDT
Resolved - Start Date: 09/17/2021
Start Time: 11:58 PM PDT
End Date: 09/18/2021
End Time: 02:00 AM PDT

We received notification that the network issues previously reported by Telefonica from Panama have been resolved. Telefonica end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 18, 02:44 PDT
Identified - Date: 09/17/2021
Start Time: 11:58 PM PDT
End Time: Ongoing

We received notification that Telefonica from Panama is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 18, 00:12 PDT
Sep 17, 2021
Resolved - Dear Customers and Partners,

We have been informed that the mentioned issues are resolved and all services are fully restored.

Date:09/17/2021
Start time: 07:48 PM PDT
End time:10:35 PM PDT

Should any further assistance be needed, please do not hesitate to contact us at support@telesign.com
Sep 17, 22:43 PDT
Update - We are continuing to investigate this issue.
Sep 17, 20:53 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Sep 17, 20:06 PDT
Resolved - Date: 09/17/2021
Start Time: 04:25 PM PDT
End Time: 04:47 PM PDT

We received notification that the network issues previously reported by Pegaso PCS. (Movistar) from Mexico have been resolved. Pegaso PCS. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 17:15 PDT
Identified - Date: 09/17/2021
Start Time: 04:25 PM PDT
End Time: Ongoing

We received notification that Pegaso PCS. (Movistar) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 16:30 PDT
Resolved - Dear Customers and Partners,

This is to inform you that reported instability on our platform has been resolved.

All services are up and running normally now.

If you have any questions, please contact us at support@telesign.com.
Sep 17, 10:18 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Sep 17, 08:40 PDT
Resolved - Date: 09/17/21
Start Time: 03:35 AM PDT
End Time: 06:21 AM PDT

We received notification that the network issues previously reported by Safaricom Limited from Kenya have been resolved. Safaricom Limited end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 06:27 PDT
Identified - Date: 09/17/21
Start Time: 03:35 AM PDT
End Time: Ongoing

We received notification that Safaricom Limited from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 03:51 PDT
Resolved - Date: 09/17/2021
Start Time: 03:00 AM PDT
End Time: 05:27 AM PDT

We received notification that the network issues previously reported by Netcom - Telia from Norway have been resolved. Netcom - Telia end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 06:14 PDT
Identified - Date: 09/17/2021
Start Time: 3:00 AM PDT
End Time: Ongoing

We received notification that Netcom - Telia from Norway is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 04:58 PDT
Sep 16, 2021
Resolved - Date: 09/16/2021
Start Time: 06:03 PM PDT
End Time: 08:57 PM PDT


We received notification that the network issues previously reported by Ufone (Pak Telecom Mobile) from Pakistan have been resolved. Ufone (Pak Telecom Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 20:01 PDT
Identified - Date: 09/16/2021
Start Time: 06:03 PM PDT
End Time: Ongoing

We received notification that Ufone (Pak Telecom Mobile) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 18:10 PDT
Resolved - Date: 09/16/2021
Start Time: 01:47 PM PDT
End Time: 02:59 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 16:01 PDT
Identified - Date: 09/16/2021
Start Time: 01:47 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 13:53 PDT
Resolved - Start Time: 11:00 PM PDT 09/15/2021
End Time: 02:49 AM PDT 09/16/2021

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 03:42 PDT
Identified - Date: 09/15/2021
Start Time: 11:00 PM PDT
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 15, 23:34 PDT
Resolved - Date: 09/15/2021
Start Time: 11:35 PM PDT
End Time: 02:30 AM PDT 09/16/2021

We received notification that the network issues previously reported by Zain from Kuwait have been resolved. Zain end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 03:05 PDT
Identified - Date: 09/15/2021
Start Time: 11:35 PM PDT
End Time: Ongoing

We received notification that Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 15, 23:43 PDT
Sep 15, 2021
Resolved - Date: 09/15/21
Start Time: 10:20 AM PDT
End Time: 12:34 PM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 15, 12:37 PDT
Identified - Date: 09/15/21
Start Time: 10:20 AM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 15, 10:26 PDT
Resolved - Date: 09/15/2021
Start Time: 08:09 AM PDT
End Time: 09:39 AM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 15, 09:49 PDT
Identified - Date: 09/15/2021
Start Time: 08:09 AM PDT
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 15, 08:38 PDT
Resolved - Date: 09/15/2021
Start Time: 06:26 AM PDT
End Time: 09:27 AM PDT

Dear Partners, this is to inform you that reported degradation in TFN SMS traffic towards US has been resolved. Services are up and running properly.

Please contact us at support@telesign.com if any additional information is needed.
Sep 15, 09:29 PDT
Investigating - Date: 09/15/2021
Start Time: 06:26 AM PDT
End Time: Ongoing

Dear Partners, we are currently observing a degradation in TFN SMS traffic towards US which can cause delays in delivery. This is currently under investigation and we will inform upon the resolution.

Please contact us at support@telesign.com if any additional information is needed.
Sep 15, 09:12 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 21:01 PDT
Scheduled - Issue: US Operator - AT&T US Maintenance

Date: 09/14/21-09/15/21
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 14, 13:36 PDT
Completed - The scheduled maintenance has been completed.
Sep 15, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:00 PDT
Scheduled - Issue: US Operator - SPRINT, USA Maintenance

Date: 09/14/2021
Start Time: 10:00 PM PDT
End Time: 04:00 AM PDT - 9/15/2021

Summary:
We have received notification that US Operator SPRINT will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to SPRINT users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this SPRINT operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 9, 06:10 PDT
Sep 14, 2021
Resolved - Date: 09/14/21
Start Time: 03:31 PM PDT
End Time: 04:17 PM PDT

We received notification that the network issues previously reported by Telenor (Vodafone Europolitan) from Sweden have been resolved. Telenor (Vodafone Europolitan) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 16:21 PDT
Identified - Date: 09/14/21
Start Time: 03:31 PM PDT
End Time: Ongoing

We received notification that Telenor (Vodafone Europolitan) from Sweden is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 15:36 PDT
Resolved - Date: 09/14/21
Start Time: 10:33 AM PDT
End Time: 01:43 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 13:56 PDT
Identified - Date: 09/14/21
Start Time: 10:33 AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 10:41 PDT
Resolved - Date: 09/14/21
Start Time: 08:36 AM PDT
End Time: 01:15 PM PDT

We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 13:20 PDT
Identified - Date: 09/14/21
Start Time: 08:36 AM PDT
End Time: Ongoing

We received notification that Orange Cameroun S.A. from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 09:12 PDT
Resolved - Date: 09/14/21
Start Time: 09:00AM PDT
End Time: 10:30 AM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 10:39 PDT
Identified - Date: 09/14/21
Start Time: 09:00AM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 09:09 PDT
Resolved - Date: 09/14/2021
Start Time: 09:20 AM PDT
End Time: 09:33 AM PDT

Dear Partners, this is to inform you that reported degradation in 2 Way traffic towards Mexico which has been resolved. Services are up and running properly.

Please contact us at support@telesign.com if any additional information is needed.
Sep 14, 09:47 PDT
Identified - Date: 09/14/2021
Start Time: 09:20 AM PDT
End Time: Ongoing

Dear Partners, we are currently observing a degradation in 2 Way traffic towards Mexico which can cause delays in delivery. This is currently under investigation and we will inform upon the resolution.

Please contact us at support@telesign.com if any additional information is needed.
Sep 14, 09:32 PDT
Resolved - Date: 09/13/2021
Start Time: 04:13 AM PDT
End Time: 02:00 AM PDT 09/14/2021

We received notification that the network issues previously reported by MTN (Areba) from Afghanistan have been resolved. MTN (Areba) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 03:07 PDT
Identified - Date: 09/13/2021
Start Time: 04:13 AM PDT
End Time: Ongoing

We received notification that MTN (Areba) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 04:23 PDT
Resolved - Date: 09/13/2021
Start Time: 11:20 AM PDT
End Time: 02:08 AM PDT 09/14/2021

We received notification that the network issues previously reported by Spacetel (MTN) from Yemen have been resolved. Spacetel (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 02:44 PDT
Identified - Date: 09/13/2021
Start Time: 11:20 AM PDT
End Time: Ongoing

We received notification that Spacetel (MTN) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 11:33 PDT
Resolved - Date: 09/14/2021
Start Time: 12:40 AM PDT
End Time: 1:50 AM PDT

We received notification that the network issues previously reported by Bharti Airtel from India have been resolved. Bharti Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 01:54 PDT
Identified - Date: 09/14/2021
Start Time: 12:40 AM PDT
End Time: Ongoing

We received notification that Bharti Airtel from India is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 00:56 PDT
Sep 13, 2021
Resolved - Date: 09/13/2021
Start Time: 06:54 PM PDT
End Time: 07:57 PM PDT

We received notification that the network issues previously reported by AirtelTigo from Ghana have been resolved. AirtelTigo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 20:47 PDT
Identified - Date: 09/13/2021
Start Time: 06:54 PM PDT
End Time: Ongoing

We received notification that AirtelTigo from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 19:15 PDT
Resolved - Date: 09/13/2021
Start Time: 12:16 PM PDT
End Time: 02:58 PM PDT

We received notification that the network issues previously reported by Silknet (Geocell Ltd) from Georgia have been resolved. Silknet (Geocell Ltd) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 16:16 PDT
Identified - Date: 09/13/2021
Start Time: 12:16 PM PDT
End Time: Ongoing

We received notification that Silknet (Geocell Ltd) from Georgia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 12:24 PDT
Resolved - Date: 09/13/21
Start Time: 08:43 AM PDT
End Time: 01:25 PM PDT

We received notification that the network issues previously reported by Pelephone Communications from Israel have been resolved. Pelephone Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 14:00 PDT
Identified - Date: 09/13/21
Start Time: 08:43 AM PDT
End Time: Ongoing

We received notification that Pelephone Communications from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 08:53 PDT
Resolved - Date: 09/13/2021
Start Time: 08:46 AM PDT
End Time: 01:00 PM PDT

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 13:27 PDT
Identified - Date: 09/13/2021
Start Time: 08:46 AM PDT
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 08:54 PDT
Resolved - Date: 09/13/2021
Start Time: 06:13 AM PDT
End Time: 07:18 AM PDT

We received notification that the network issues previously reported by Libyana Mobile Phone from Libya have been resolved. Libyana Mobile Phone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 08:08 PDT
Identified - Date: 09/13/2021
Start Time: 06:13 AM PDT
End Time: Ongoing

We received notification that Libyana Mobile Phone from Libya - Libyana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 06:19 PDT