System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Investigating - Date: 11/30/21
Start Time: 09:10 PM PST
End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward Belgium.
Please note that DSC 8152 is impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
Nov 30, 21:51 PST
Start Time: 09:10 PM PST
End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward Belgium.
Please note that DSC 8152 is impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
Nov 30, 21:51 PST
Identified - Country: Czech Republic
Operators: T-Mobile and O2 (Telefonica)
Effective Date: Already started
Details: The Sender ID registration fees for the Czech Republic operators:
- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;
Nov 29, 05:29 PST
Operators: T-Mobile and O2 (Telefonica)
Effective Date: Already started
Details: The Sender ID registration fees for the Czech Republic operators:
- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;
Nov 29, 05:29 PST
Identified - Date: 11/26/21
Start Time: 05:06 PST
End Time: Ongoing
We received notification from our Partners they are currently observing messaging latency issues towards some Canadian carriers. That may cause a delay in the delivery of SMS messages from Toll-Free Numbers. This issue may be impacting MT messaging as well as DLRs.
We apologize for any inconvenience and appreciate your patience.
We will inform you once the issue has been resolved.
Nov 26, 06:06 PST
Start Time: 05:06 PST
End Time: Ongoing
We received notification from our Partners they are currently observing messaging latency issues towards some Canadian carriers. That may cause a delay in the delivery of SMS messages from Toll-Free Numbers. This issue may be impacting MT messaging as well as DLRs.
We apologize for any inconvenience and appreciate your patience.
We will inform you once the issue has been resolved.
Nov 26, 06:06 PST
Identified - Country: Canada
Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:
1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.
2. Added new language requirements for the Mandatory Keywords:
• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.
The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!
3. Additional information for Cannabis programs included:
CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.
Nov 23, 08:05 PST
Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:
1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.
2. Added new language requirements for the Mandatory Keywords:
• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.
The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!
3. Additional information for Cannabis programs included:
CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.
Nov 23, 08:05 PST
Identified - Country: Chad
Operator: Millicom
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.
Nov 16, 08:14 PST
Operator: Millicom
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.
Nov 16, 08:14 PST
Identified - Country: USA
Operator: Verizon Wireless
Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.
Nov 12, 04:00 PST
Operator: Verizon Wireless
Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.
Nov 12, 04:00 PST
Identified - Country: Thailand
Operator: all
Effective Date: 1st of October
Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.
Nov 2, 04:52 PDT
Operator: all
Effective Date: 1st of October
Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.
Nov 2, 04:52 PDT
Identified - Country: Czech Republic
Operator: T-Mobile
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.
Nov 2, 04:22 PDT
Operator: T-Mobile
Effective Date: Already Started
Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.
Nov 2, 04:22 PDT
Identified - Country: USA
Operator: AT&T
Details:
AT&T has announced annual holiday freeze dates:
• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022
During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Operator: AT&T
Details:
AT&T has announced annual holiday freeze dates:
• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022
During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Identified - Country: USA
Operator: T-Mobile
Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)
Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Operator: T-Mobile
Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)
Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Identified - Country: United Kingdom
Operator: all
Effective Date: already started
Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;
Oct 13, 01:47 PDT
Operator: all
Effective Date: already started
Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;
Oct 13, 01:47 PDT
Identified - Country: Tanzania
Operator: Airtel (640/05)
Effective Date: Already started
Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Oct 8, 00:27 PDT
Operator: Airtel (640/05)
Effective Date: Already started
Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Oct 8, 00:27 PDT
Identified - Country: India
Operator: all
Effective Date: 20th of October
Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.
Oct 6, 00:02 PDT
Operator: all
Effective Date: 20th of October
Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.
Oct 6, 00:02 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December
Details:
T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)
However, effective October 1, 2021, T-Mobile will begin charging the following fees:
• NNID Registration - $2,000
• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);
• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);
• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Operator: T-Mobile
Effective Date: 1st of December
Details:
T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)
However, effective October 1, 2021, T-Mobile will begin charging the following fees:
• NNID Registration - $2,000
• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);
• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);
• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Identified - Country: USA
Operator: all
Effective Date: 1st of November
Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.
Oct 4, 02:18 PDT
Operator: all
Effective Date: 1st of November
Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.
Oct 4, 02:18 PDT
Identified - Country: Russian Federation
Operator: all
Effective date: already started
Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.
Sep 29, 02:24 PDT
Operator: all
Effective date: already started
Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.
Sep 29, 02:24 PDT
Identified - Country: USA
Operator: T-Mobile, AT&T
Effective date: already started
Details:
T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.
AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.
AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:
Unsolicited Message Alerts:
-Must be addressed within five business days of publication;
-RCA must be attached to the audit prior to the audit being closed, and must include:
• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID
Phishing Alerts:
-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Operator: T-Mobile, AT&T
Effective date: already started
Details:
T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.
AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.
AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:
Unsolicited Message Alerts:
-Must be addressed within five business days of publication;
-RCA must be attached to the audit prior to the audit being closed, and must include:
• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID
Phishing Alerts:
-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Identified - Country: Thailand
Operator: all
Effective date: already started
Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Operator: all
Effective date: already started
Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Identified - Countries: Canada
Operator: all
Effective date: 28th of October
Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Operator: all
Effective date: 28th of October
Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: already started
Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Operator: MTN
Effective date: already started
Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Identified - Country: Palestine
Operator: Jawwal
Effective date: already started
Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:
• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Operator: Jawwal
Effective date: already started
Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:
• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Identified - Country: Kenya
Operator: Safaricom
Effective date: already started
Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Operator: Safaricom
Effective date: already started
Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Identified - Country: Myanmar
Operator: all
Effective date: already started
Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Operator: all
Effective date: already started
Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: 15th of September
Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Operator: MTN
Effective date: 15th of September
Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Malaysia -starting September 1st, all messages need to include a brand/company name in the message content
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Identified - Country: Malaysia
Operator: all
Effective date: 1st of September
Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Operator: all
Effective date: 1st of September
Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:02 PDT
Aug 25, 06:02 PDT
Identified - Country: Sri Lanka
Operator: Dialog (MTN-Axiata)
Effective Date: 1st of September
Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:
• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)
The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Operator: Dialog (MTN-Axiata)
Effective Date: 1st of September
Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:
• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)
The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 03:20 PDT
Aug 25, 03:20 PDT
Investigating - With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fines and penalties if you do not comply.
If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.
Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:
https://ts.telesign.com/10dlc-registration
https://ts.telesign.com/tfn-registration
https://ts.telesign.com/dsc-registration
If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.
PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.
Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:
https://ts.telesign.com/10dlc-registration
https://ts.telesign.com/tfn-registration
https://ts.telesign.com/dsc-registration
If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.
PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
Identified - Country: Kazakhstan
Operator: Altel and Tele 2
Effective date: 1st of September
Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Operator: Altel and Tele 2
Effective date: 1st of September
Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Identified - Country: Armenia
Operator: Ucom
Effective date: 23rd of August
Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Operator: Ucom
Effective date: 23rd of August
Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Investigating - Country: Turkey
Operator: All
Effective Date: 9th of August
Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.
All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Operator: All
Effective Date: 9th of August
Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.
All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Identified - Country: Armenia
Operator: Ucom
Effective date: Already started
Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Operator: Ucom
Effective date: Already started
Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Identified - Country: USA
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Operator: all
Effective date: 29th of July
Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Operator: Mytel
Effective Date: already started
Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Operator: Verizon Wireless
Effective Date: from 7/25/2021 until 8/1/2021
Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Start Time: 03:42 AM PDT
End Time: Ongoing
We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Operator: all
Effective Date: 15th of July
Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Operator: Ooredoo
Effective Date: 1st of August
Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Operator: Ooredoo
Effective Date: from the beginning of June
Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
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Identified - Country: Saudi Arabia
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
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California Consumer Privacy Act (CCPA)
Jan 1, 00:00 - Jan 15, 00:00 PST
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - US Multiple Operators - 12/07/2021
Dec 7, 01:00-03:00 PST
Issue: US Operator - Multiple operator Maintenance
Date: 12/07/2021
Start Time: 1:00 AM PST
End Time: 3:00 AM PST
Summary:
We have received notification that Multiple US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to end users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 17, 19:56 PST
Date: 12/07/2021
Start Time: 1:00 AM PST
End Time: 3:00 AM PST
Summary:
We have received notification that Multiple US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to end users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 17, 19:56 PST
Operator Service Alert - Planned Maintenance - United States All Operators - 2021-12-07
Dec 7, 02:00-03:00 PST
Issue: United States All Operators Maintenance
Date: 12/07/2021
Start Time: 02:00 AM PST
End Time: 03:00 AM PST
Summary:
We have received notification that all US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Market users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 8, 06:17 PST
Date: 12/07/2021
Start Time: 02:00 AM PST
End Time: 03:00 AM PST
Summary:
We have received notification that all US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Market users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Nov 8, 06:17 PST