System Status
This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.
Service Metrics
Identified - Date: 03/20/23
Start Time: 9:58 PM PST
End Time: Ongoing
We received notification that Telecomunicaciones Movilnet C.A. from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 20, 2023 - 22:04 PDT
Start Time: 9:58 PM PST
End Time: Ongoing
We received notification that Telecomunicaciones Movilnet C.A. from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 20, 2023 - 22:04 PDT
Identified - Date: 03/16/23
On March 16th, our Data Science team is deploying an internal update to our Intelligence (formerly known as Score) machine learning model.
This routine update will include model refactoring and optimization, and it lays the groundwork for additional enhancements that will be released over the next several quarters.
These backend changes have no immediate impact to your current usage, and there are no actions that you need to take.
We'll update this post once this deployments is live and keep you posted as external model enhancements become available.
Mar 14, 2023 - 11:32 PDT
On March 16th, our Data Science team is deploying an internal update to our Intelligence (formerly known as Score) machine learning model.
This routine update will include model refactoring and optimization, and it lays the groundwork for additional enhancements that will be released over the next several quarters.
These backend changes have no immediate impact to your current usage, and there are no actions that you need to take.
We'll update this post once this deployments is live and keep you posted as external model enhancements become available.
Mar 14, 2023 - 11:32 PDT
Identified - Country: Malaysia
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Identified - Country: Philippines
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Identified - Country: Japan
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Investigating - Date: 1/2/23
Start Time: 1:15 am PST
Status: Ongoing
TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.
We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please contact us at support@telesign.com.
Feb 01, 2023 - 04:38 PST
Start Time: 1:15 am PST
Status: Ongoing
TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.
We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please contact us at support@telesign.com.
Feb 01, 2023 - 04:38 PST
Identified - Country: Vietnam
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Identified - Date: 01/24/2023
Start Time: 9:30 AM PST
End Time: TBD
We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.
Jan 25, 2023 - 07:22 PST
Start Time: 9:30 AM PST
End Time: TBD
We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.
Jan 25, 2023 - 07:22 PST
Identified - Country: Kuwait
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Update - Dear Customers and Partners,
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 23:15 PST
We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.
Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 2021 - 12:28 PST
Dec 21, 2021 - 12:28 PST
Investigating - Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 11:37 PST
We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Dec 21, 2021 - 11:37 PST
Identified - Country: Vietnam
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Identified - Country: China
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:34 PST
Dec 15, 2022 - 23:34 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:18 PST
Dec 15, 2022 - 23:18 PST
Identified - Country: Indonesia
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Identified - Country: Russia
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Identified - Country: Belgium
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Identified - Country: Kazakhstan
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Identified - Country: Sri Lanka
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Identified - Country: USA
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Identified - Country: Romania
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Identified - Country: Canada
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Investigating - Dear customer,
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Identified - End Time: TBD
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Identified - Country: Haiti
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Identified - Date: 07/28/2022
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
Identified - Country: Pakistan
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
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California Consumer Privacy Act (CCPA)
Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
Operator Service Alert - Planned Maintenance - T-mobile - 03/22/2023
Mar 22, 2023 22:00 - Mar 23, 2023 04:00 PDT
Issue: US Operator - T-Mobile Maintenance
Date: 03/22/23
Start Time: 10:00PM PST
End Time: 03/23/23 04:00AM PST
Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 21, 2023 - 09:46 PDT
Date: 03/22/23
Start Time: 10:00PM PST
End Time: 03/23/23 04:00AM PST
Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 21, 2023 - 09:46 PDT
Operator Service Alert - Planned Toll-Free Numbers Maintenance - US Operators - 04/05/2023
Apr 5, 2023 20:00 - Apr 6, 2023 00:00 PDT
Issue: US Operators - Toll-Free Numbers Maintenance
Date: 04/05/23
Start Time: 04/05/2023 20:00
End Time: 04/06/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:29 PDT
Date: 04/05/23
Start Time: 04/05/2023 20:00
End Time: 04/06/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:29 PDT
Operator Service Alert - Planned Toll-Free Numbers Maintenance - US Operators - 04/12/2023
Apr 12, 2023 20:00 - Apr 13, 2023 00:00 PDT
Issue: US Operator - [Operator Name] Maintenance
Issue: US Operators - Toll-Free Numbers Maintenance
Date: 04/12/23
Start Time: 04/12/2023 20:00
End Time: 04/12/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:31 PDT
Issue: US Operators - Toll-Free Numbers Maintenance
Date: 04/12/23
Start Time: 04/12/2023 20:00
End Time: 04/12/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:31 PDT
Operator Service Alert - Toll-Free Numbers Planned Maintenance - US Operators - 04/19/2023
Apr 19, 2023 20:00 - Apr 20, 2023 00:00 PDT
Issue: US Operators - Toll-Free Numbers Maintenance
Date: 04/19/23
Start Time: 04/19/2023 20:00
End Time: 04/20/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:22 PDT
Date: 04/19/23
Start Time: 04/19/2023 20:00
End Time: 04/20/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:22 PDT
Operator Service Alert - Planned Toll-Free Numbers Maintenance - US Operators - 04/26/23
Apr 26, 2023 20:00 - Apr 27, 2023 00:00 PDT
Issue: US Operators - Toll-Free Numbers Maintenance
Date: 04/26/23
Start Time: 04/26/2023 20:00
End Time: 04/27/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:19 PDT
Date: 04/26/23
Start Time: 04/26/2023 20:00
End Time: 04/27/2023 00:00
Summary:
We have received notification that Toll-Free Numbers for US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 14, 2023 - 17:19 PDT