We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Number Deactivation and Sim Swap checks for numbers which belong to Orange and T-Mobile carriers during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jan 23, 202514:00-20:00 PST
Update - We are continuing to work on a fix for this issue.
Jan 21, 2025 - 00:37 PST
Identified - As the Lunar New Year approaches, Vietnam operators have shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:
Freeze Period: - Starts: January 25th - Ends: February 2nd
Registration Deadlines: - Submit Sender ID Registrations by: January 23rd This ensures your submissions reach the operators before the freeze begins.
Registration Resumption: - Normal processing will resume on February 3rd.
During the freeze period, you may still submit new Sender ID registration requests; however, they will only be processed by operators after the freeze ends.
We appreciate your understanding and cooperation during this time.
Jan 20, 2025 - 23:16 PST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 21, 2025 - 00:32 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 06, 2025 - 04:07 PST
Scheduled - New Zealand operators have announced the Christmas/New Year freeze period dates: Freeze Dates: The freeze will begin on December 6th and last until January 27th. Registration Deadline: To ensure that Short Code (SC) registrations are completed before the freeze, the last day to submit registrations is November 29th. Approvals/Activations Resumption: Short Code approvals and activations will resume on January 27th.
During the freeze period, you can still submit requests for new Short Codes. However, they will not be activated or approved until after the freeze ends on January 27th
Thank you for your understanding and cooperation during this time.
Jan 6, 202504:07 - Jan 27, 202500:07 PST
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Date: 05/12/24 Start Time: 02:00 AM PST End Time: TBA
TeleSign is performing emergency maintenance in one of TeleSign's data centers during the above-mentioned time frame.
Although connectivity issues and service degradation are not expected, this is a notice to inform you, in case of intermittent service delays during this period.
We apologize for any inconvenience and appreciate your patience during this maintenance.
If you have any questions, please get in touch with us at support@telesign.com. Posted on
Jan 06, 2025 - 04:23 PST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled -
Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html
We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:
- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes: - Signature: 【通乐信】 - Code: 7654321
If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:
- Previously registered signature - Chinese company name - Business Certificate - Unified credit code of the company - Contact Name - Contact ID number
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com. Posted on
Jan 14, 2025 - 02:08 PST
We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Telefonica Movil de Chile from Chile (CL) have been resolved. Telefonica Movil de Chile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start time: 06:39 AM PST 01/22/2025 End time: 02:15 PM PDT 01/22/2025
Dear customers and partners,
We are glad to inform that the previously reported delays in services for Intelligence and Phone ID transactions for US numbers have been mitigated. We will continue to monitor to ensure long term stability.
If you have any questions or concerns, please feel free to contact us at support@telesign.com
Jan 22, 15:04 PST
Identified -
During proactive monitoring our internal team detected some issues which may cause delays for Intelligence and Phone ID transactions for US numbers. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jan 22, 09:53 PST
Resolved -
Start Time: 07:03 AM - 1/21/24 End Time: 08:47 AM - 1/21/24
We received notification that the network issues previously reported by Brazil (BR) - Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Brazil (BR) - Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00940693
Jan 21, 09:16 PST
Investigating -
Start Time: 07:03 AM - 1/21/24 End Time: Ongoing
We received notification that Brazil (BR) - Algar (724/07;32;33;34) from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Start Time: 9:30 PM PST - 01/20/25 End Time: 11:38 PM PST - 01/20/25
Jan 20, 23:47 PST
Investigating -
Issue: US Operator - Multiple MNOs Quality degradation
Start Time: 9:30 PM PST - 01/20/25
Summary:
We currently experience quality degradation toward United States (US). SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jan 20, 06:51 PST
Resolved -
Start Time: 05:20 AM PST - 01/20/25 End Time: 07:40 AM PST - 01/20/25
We received notification that the network issues previously reported by Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF[00940098]
Jan 20, 09:10 PST
Investigating -
Start Time: 05:20 AM PST - 01/20/25 End Time: Ongoing
We received notification that Telcel C.A. (Movistar) (734/04) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) from Bolivia (BO) have been resolved. Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) from Bolivia (BO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:28 AM PST - 01/17/25 End Time: 02:55 PM PST - 01/17/25
We received notification that the network issues previously reported by Airtel (621/20) from Nigeria (NG) have been resolved. Airtel (621/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00939219
Jan 17, 15:18 PST
Investigating -
Start Time: 11:28 AM PST - 01/17/25 End Time: Ongoing
We received notification that Airtel (621/20) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jan 17, 02:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 PST
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 10:00 PM PST - 01/16/25 End Time: 02:00 AM PST- 01/17/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Kcell JSC (401/02) from Kazakhstan (KZ) have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00938722
Jan 16, 19:10 PST
Update -
We are continuing to investigate this issue.
Jan 16, 18:28 PST
We received notification that Kcell JSC (401/02) from Kazakhstan (KZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jan 16, 04:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled -
Issue: Planned Maintenance - United States (US)
Start Time: 08:00 PM PST - 01/15/25 End Time: 04:00 AM PST- 01/16/25
Summary:
We received notification that the SMS carrier partner from United States (US) - will perform planned maintenance on the date and time specified above.
During this time period, customers with SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Du (424/03) from United Arab Emirates (AE) have been resolved. Du (424/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 07:24 AM PST - 01/15/25 End Time: 01:09 PM PST - 01/15/25
We received notification that the network issues previously reported by Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00937751
Jan 15, 13:32 PST
Investigating -
Start Time: 07:24 AM PST - 01/15/25 End Time: Ongoing
We received notification that Ooredoo (Wataniya) (603/03) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 08:34 AM PST - 01/15/25 End Time: 09:00 AM PST- 01/15/25
We received notification that the network issues previously reported by ZONG (CMPak) (410/04) from Pakistan (PK) have been resolved. ZONG (CMPak) (410/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF[00937798]
Jan 15, 09:44 PST
Investigating -
Start Time: 08:34 AM PST - 01/15/25 End Time: Ongoing
We received notification that ZONG (CMPak) (410/04) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 10:24 PM PST - 01/14/25 End Time: 08:23 AM PST - 01/15/25
We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF[00937483]
Jan 15, 08:48 PST
Update -
We are continuing to investigate this issue.
Jan 15, 06:00 PST
Update -
We are continuing to investigate this issue.
Jan 15, 02:15 PST
We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 04:30 AM PST - 01/15/25 End Time: 06:25 AM PST - 01/15/25
We received notification that the network issues previously reported byBangladesh (BD) - Robi Axiata (Airtel) from Bangladesh (BD) have been resolved. Bangladesh (BD) - Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF[00937636]
Jan 15, 07:58 PST
Update -
We are continuing to investigate this issue.
Jan 15, 05:59 PST
Investigating -
Start Time: 04:30 AM PST - 01/15/25 End Time: Ongoing
We received notification that Robi Axiata (Airtel) (470/02;06;07) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 01:49 AM PST - 01/15/25 End Time: 02:25 AM PST - 01/15/25
We received notification that the network issues previously reported by Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) have been resolved. Vodafone New Zealand Ltd. (530/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00937567
Jan 15, 03:03 PST
Update -
We are continuing to investigate this issue.
Jan 15, 02:17 PST
Investigating -
Start Time: 01:49 AM PST - 01/15/25 End Time: Ongoing
We received notification that Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We are glad to inform you that the previously reported delays in services for Phone ID - Number Deactivation Addon have been mitigated. We will continue to monitor to ensure long term stability.
If you have any questions or concerns, please feel free to contact us at support@telesign.com
Jan 14, 19:21 PST
Investigating -
Dear Customers and Partners,
Our internal monitoring system shows intermittent delays for Phone ID - Number Deactivation Addon.
Our Network Operations Team is currently investigating and working on a speedy resolution.
We will inform you once the issue has been remedied.
Jan 14, 19:17 PST
We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jan 14, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 PST
Scheduled -
Issue: Planned Maintenance - United States (US) and Canada (CA)
Start Time: 08:00 PM PST - 01/13/25 End Time: 03:00 AM PST - 01/14/25
Summary:
We received notification that the SMS carrier partner from United States (US) and Canada (CA) will perform planned maintenance on the date and time specified above.
During this time period, customers that are using10DLC MT/MO service in United States (US) and Canada (CA) may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 01:30 AM PST - 01/14/24 End Time: 02:08 AM PST - 01/14/24
We received notification that the network issues previously reported by Du (424/03) from United Arab Emirates (AE) have been resolved. Du (424/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00936911
Jan 14, 02:22 PST
Investigating -
Start Time: 01:30 AM PST - 01/14/24 End Time: Ongoing
We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jan 14, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 PST
Scheduled -
Date: 01/13/25 Start Time: 13/01/2025 - 8:00 AM End Time: 14/01/2025 - 1:00 AM
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jan 7, 08:43 PST
We received notification that the network issues previously reported by Personal GSM 1900 from Argentina (AR) have been resolved. Personal GSM 1900 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Personal GSM 1900 from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Rightel (Tamin Telecom) (432/20) from Iran (IR) have been resolved. Rightel (Tamin Telecom) (432/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Rightel (Tamin Telecom) (432/20) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Date: 01/11/2025 Start Time: 09:00 PM PST End Date: 01/12/2025 End Time: 12:40 AM PST
We received notification from our partner that previously reported issue for Canada Rogers Wireless has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jan 12, 02:46 PST
We received notification from our partner that Contact Match and Subscriber Status Service Alert are currently having issues for Canada Rogers Wireless numbers. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jan 11, 22:53 PST
We received notification that the network issues previously reported by Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Etisalat (424/02) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Nigeria Communications Ltd (MTN) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jan 10, 03:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 PST
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE
Start Time: 10 PM PST - 01/09/25 End Time: 2 AM PST - 01/10/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 04:37 AM PST - 01/09/24 End Time: 02:57 PM PST - 01/09/24
We received notification that the network issues previously reported by Sentel (608/02) from Senegal (SN) have been resolved. Sentel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00934829
Jan 9, 17:06 PST
Investigating -
Start Time: 04:37 AM PST - 01/09/24 End Time: Ongoing
We received notification that Sentel (608/02) fromSenegal (SN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.