System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
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Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
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Operational
Degraded Performance
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Major Outage
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Scheduled Maintenance
Operator Service Alert - Planned Maintenance - United States Cellular Corp USA - 2019-2-20 / 2019-2-21 Feb 20, 23:00 - Feb 21, 02:00 PST
Issue: US Operator - United States Cellular Corp Maintenance

Date: 2019-2-20 / 2019-2-21
Start Time: 11:00 PM PST
End Time: 02:00 AM PST

Summary:
We have received notification that US Operator United States Cellular Corp will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Cellular Corp users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this United States Cellular Corp operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Feb 20, 01:11 PST
Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019

No incidents reported.

Feb 18, 2019
Operator Service Alert Belarus (BY) - Mobile Telesystems (257/02)
Resolved - We received notification that the network issues previously reported by Mobile Telesystems from Belarus have been resolved. Mobile Telesystems end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 18, 13:26 PST
Identified - We received notification that Mobile Telesystems from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 17, 08:39 PST
Operator Service Alert Burundi - Onatel 642/03
Resolved - We received notification that the network issues previously reported by Onatel from Burundi have been resolved. Onatel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 18, 05:02 PST
Identified - We received notification that Onatel from Burundi is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 14, 05:55 PST
Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019
Operator Service Alert - Planned Maintenance - AT&T - 2019-02-13
Completed - The scheduled maintenance has been completed.
Feb 14, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 01:15 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 02.13.2019 - 02.14.2019
Start Time: 10:00 PM PDT 02.13.2019
End Time: 04:00 AM PDT 02.14.2019

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Feb 14, 01:06 PST
Feb 13, 2019
Operator Service Alert - Planned Maintenance - T-Mobile, USA - 2019-02-13
Completed - The scheduled maintenance has been completed.
Feb 13, 03:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 00:01 PST
Scheduled - Date: 2019-02-13
Start Time: 00:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Feb 11, 05:43 PST
Feb 12, 2019
Operator Service Alert USA - Verizon 310/004
Resolved - We received notification that the network issues previously reported by Verizon from USA have been resolved. Verizon end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Issue start time: 2019-02-12 06:45:00 AM PST
Issue resolve time: 2019-02-12 07:45:00 AM PST

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 12, 08:18 PST
Identified - We received notification that Verizon from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 12, 07:49 PST
Operator Service Alert - Planned Maintenance - AT&T - 2019-02-12
Completed - The scheduled maintenance has been completed.
Feb 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 00:01 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 2019-02-12
Start Time: 00:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Feb 11, 16:57 PST
Feb 11, 2019
Operator Service Alert Kazakhstan - Kcell JSC (401/02)
Resolved - We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 11, 17:05 PST
Update - We are continuing to work on a fix for this issue.
Feb 11, 14:01 PST
Identified - We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 11, 14:00 PST
Operator Service Alert - Planned Maintenance - T-Mobile - 2019-02-11
Completed - The scheduled maintenance has been completed.
Feb 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 00:01 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 2019-02-11
Start Time: 00:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Feb 7, 21:49 PST
Feb 10, 2019
Voice Traffic degradation toward US Operators
Resolved - The issue is resolved with changes made on Friday, however we continue to monitor and are working with partners to prevent the issue reoccurring.
Feb 10, 04:02 PST
Monitoring - TeleSign teams have made some changes to improve Voice message delivery for US markets. We see marked improvement for the majority of traffic and are working on further improvements. The issue is being closely monitored.
Feb 8, 04:58 PST
Identified - Dear Customers,

TeleSign is currently investigating a reported Voice traffic degradation toward all US Operators. We are informed that some of our Voice transactions are not reaching end users, which prevents verification.
Our team is working with US Operators in order to solve this, and we will inform here as we have more information.
Feb 8, 00:18 PST
Feb 9, 2019

No incidents reported.

Feb 8, 2019
SMS Delivery Delay - International
Resolved - Dear Customers and Partners,

SMS delivery has now been restored as of 08:46 PDT.

We are currently reviewing root cause and will provide additional information once we have completed the investigation.
Feb 8, 09:12 PST
Identified - Dear Customers and Partners,

Our internal monitoring system shows intermittent SMS delivery delays on ALL non-US traffic starting at 06:02 PDT

Our Network Operations team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.
Feb 8, 08:37 PST
Feb 7, 2019

No incidents reported.

Feb 6, 2019
Operator Service Alert - Planned Maintenance - AT&T, USA - 02.05.2019
Completed - The scheduled maintenance has been completed.
Feb 6, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 02.05.2019
Start Time: 10:00 PM PST
End Time: 02.06.2019 - 04:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Feb 5, 15:37 PST
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