System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 23:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 09/17/2019 - 09/18/2019
Start Time: 11:00 PM PDT - 09/17/2019
End Time: 3:00 AM PDT - 09/18/2019

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:00 PDT
Scheduled - Issue: US Operator - Sprint Maintenance

Date: 2019-09-17 / 2019-09-18
Start Time: 2019-09-17 at 9:00 PM PDT
End Time: 2019-09-18 at 3:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 18, 2019

No incidents reported today.

Sep 17, 2019
Resolved - Date: 17 / Sep / 2019
Start Time: 9:00 PM PDT
End Time: 11:35 PM PDT

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 23:39 PDT
Identified - Date: 17 / Sep / 2019
Start Time: 9:00 PM PDT
End Time: Ongoing

We received notification that Ooredoo (Wataniya) 419/03 from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 21:04 PDT
Resolved - Date: 17 / Sep / 2019
Start Time: 7:30 PM PDT
End Time: 11:15 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 23:27 PDT
Update - We are continuing to work on a fix for this issue.
Sep 17, 22:08 PDT
Identified - Date: 17 / Sep / 2019
Start Time: 7:30 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) 716/10 from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 19:38 PDT
Completed - The scheduled maintenance has been completed.
Sep 17, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 02:00 PDT
Scheduled - Issue: US Operator - Small US regional carriers Maintenance

Date: 2019-09-17
Start Time: 02:00:00 PDT
End Time: 04:00:00 PDT

Summary:
We have received a notification that small US regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to small US regional carrier users on the list provided below may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this small US regional carriers operator maintenance.

Impacted Carrier(s):
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MobileNation/SI Wireless USA
MTA Wireless/Matanuska Kenai USA
Leaco Rural Telephone Cooperative USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Blue Wireless USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 10, 15:16 PDT
Sep 16, 2019
Resolved - We received notification that the network issues previously reported by NEXTEL from Brazil have been resolved. NEXTEL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 21:17 PDT
Identified - We received notification that NEXTEL International from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 12:50 PDT
Sep 15, 2019

No incidents reported.

Sep 14, 2019
Resolved - We received notification that the network issues previously reported by Telenor from Pakistan have been resolved. Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 14, 10:00 PDT
Identified - We received notification that Telenor from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 14, 06:28 PDT
Sep 13, 2019
Resolved - We received notification that the network issues previously reported by Banglalink Digital Communications Ltd from Bangladesh have been resolved. Banglalink Digital Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 04:17 PDT
Identified - We received notification that Banglalink Digital Communications Ltd from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 12, 23:41 PDT
Resolved - Dear Customer,

Our monitoring has confirmed the issue impacting the delivery of messages towards US regional carriers is now resolved and all services are now operating as expected.

Issue start time: 2019-09-13 09:01:00 PDT
Issue resolve time: 2019-09-13 12:50:00 PDT

Please contact TeleSign Support if you have any further questions or concerns.
Sep 13, 01:30 PDT
Identified - Dear Customer,

We have identified an issue impacting small US regional carriers impacting SMS traffic.

As a result of this issue, MT/MO messages are being queued on carrier end.

The carrier is aware of this issue and investigating the root cause.

Please accept our apologies on behalf of the carrier for any inconvenience or impact this may have had to your business.

Please contact TeleSign Support with any questions or concerns.
Sep 12, 22:01 PDT
Sep 12, 2019
Resolved - We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 12, 13:11 PDT
Identified - We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 12, 09:39 PDT
Sep 11, 2019

No incidents reported.

Sep 10, 2019
Resolved - We received notification that the network issues previously reported by Smartfren Telecom 510/09 from Indonesia have been resolved. Smartfren Telecom 510/09 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 10, 15:20 PDT
Identified - We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 10, 12:59 PDT
Resolved - We received notification that the network issues previously reported by Eircell from Ireland have been resolved. Eircell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 10, 08:19 PDT
Identified - We received notification that Ireland Eircell (Vodafone) from Ireland is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 10, 05:01 PDT
Resolved - We received notification that the network issues previously reported by Slovak Telekom from Slovakia have been resolved. Slovak Telekom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 10, 02:27 PDT
Identified - We received notification that Slovak Telekom from Slovakia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 22:46 PDT
Sep 9, 2019
Resolved - We received notification that the network issues previously reported by Canada Operators have been resolved. Canada Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 15:11 PDT
Identified - We received notification that Canada Operators is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 13:11 PDT
Resolved - We received notification that the network issues previously reported by Hutchison 3G from Ireland have been resolved. Hutchison 3G end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 05:11 PDT
Identified - We received notification that Hutchison 3G from Ireland is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 01:46 PDT
Sep 8, 2019
Completed - The scheduled maintenance has been completed.
Sep 8, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 20:00 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: [Date]
Start Time: 2019-09-07 20:00 PDT
End Time: 2019-09-08 03:00 PDT

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 7, 13:17 PDT
Sep 7, 2019
Resolved - We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) (429/01) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) (429/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 18:37 PDT
Identified - We received notification that Nepal Mobile (Nepal Telecom) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 15:48 PDT
Sep 6, 2019
Resolved - We received notification that the network issues previously reported by Claro from Brazil have been resolved. Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 6, 23:46 PDT
Update - The carrier Claro Brazil continues to work on remediating the issue.
Additional updates will be provided as more information becomes available.
Sep 6, 10:24 PDT
Identified - We received notification that Brazil (BR) - Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 5, 21:50 PDT
Resolved - This incident has been resolved.
Sep 6, 13:18 PDT
Update - We are continuing to investigate this issue.
Aug 28, 06:22 PDT
Investigating - Issue: US Operator - ClearSky Maintenance

Date: 2019-09-04
Start Time: 2:00 AM PDT
End Time: 4:00 AM PDT

Summary:
We have received notification that US Operator ClearSky will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to ClearSky users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this ClearSky operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 28, 06:14 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 19:00 PDT
Scheduled - Dear Customers,

The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT will be queued by the carrier for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Sep 2, 10:27 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:01 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 09.05.2019
Start Time: 21:00 PM PDT
End Time: 09.06 03:00 AM PDT

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 4, 14:16 PDT
Completed - The scheduled maintenance has been completed.
Sep 6, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 21:00 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date:
Start Time: 21.00 PTD 09.05.2019
End Time: 03.00 PTD 09.06.2019

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 2, 03:03 PDT
Sep 5, 2019
Resolved - We received notification that the network issues previously reported by Mexico (MX) - ATT (Iusacell&Unefon&Nextel) from Mexico(MX) have been resolved. ATT (Iusacell&Unefon&Nextel) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 5, 05:33 PDT
Identified - We received notification that Mexico (MX) - ATT (Iusacell&Unefon&Nextel) from Mexico(MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 4, 23:45 PDT
Completed - The scheduled maintenance has been completed.
Sep 5, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 19:00 PDT
Scheduled - Dear Customers,

The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT will be queued by the carrier for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Sep 2, 10:26 PDT
Completed - The scheduled maintenance has been completed.
Sep 5, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 21:00 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 09/04/2019
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT 09/05/2019

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 30, 15:25 PDT
Completed - The scheduled maintenance has been completed.
Sep 5, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 23:00 PDT
Scheduled - Dear Customers,

The carrier mentioned above has informed us of planned maintenance on their SMS platform.

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact TeleSign Support.
Sep 3, 12:50 PDT
Sep 4, 2019
Resolved - We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 4, 15:13 PDT
Identified - We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 4, 13:52 PDT
Resolved - We received notification that the network issues previously reported by Irancell from Iran have been resolved. Irancell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 4, 07:57 PDT
Identified - We received notification that Irancell from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 4, 04:23 PDT
Completed - The scheduled maintenance has been completed.
Sep 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 3, 21:00 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 09/03/2019
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT 09/04/2019

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 3, 21:00 PDT