System Status


This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Investigating - Issue: US Operator - Verizon Wireless Maintenance

Date: 06/19/23 (Stage 1)
Start Time: 09:00PM 06/19/23
End Time: 09:00PM 06/20/23

Date: 06/27/23 (Stage 2)
Start Time: 09:00PM 06/27/23
End Time: 09:00PM 06/28/23

Date: 07/05/23 (Stage 3)
Start Time: 09:00PM 07/05/23
End Time: 09:00PM 07/06/23

Summary:
We have received notification that US Operator Verizon Wireless will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon Wireless users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This Verizon Wireless operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 02, 2023 - 14:31 PDT
Update - We are continuing to work on a fix for this issue.
Jun 02, 2023 - 03:22 PDT
Update - We are continuing to work on a fix for this issue.
Jun 01, 2023 - 00:35 PDT
Identified - Country: Sri Lanka

Operator: Etisalat (413/03), Hutchison (413/08)

Effective date: June 5th, 2023

Description:

Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:

• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days

If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.

May 31, 2023 - 06:35 PDT
Investigating - Date: 06/01/23
Start Time: 01:49 PM PDT
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Mexico.
Please note that all DLC and DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

Jun 01, 2023 - 17:43 PDT
Investigating - Issue: US Operator - T-MOBILE Maintenance

Date: 06/04/23
Start Time: 10:00 PM PDT 06/04/23
End Time: 04:00 AM PDT 06/05/23

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 01, 2023 - 14:41 PDT
Identified - Country: India

Operator: All

Effective date: May 1st, 2023

Description:

Promotional messages will now be sent using alpha sender IDs – All promotional, service, transactional messages will now be allowed to be sent from alpha sender IDs, and the same alpha sender ID can be used for all types of communication. All numeric sender IDs used for sending Promo traffic up until now, will be blocked.

Service Explicit (SE) messages will be migrated to Promo category – All existing SE templates will be sent after preference/Consent scrubbing only, thus saving genuine subscribers from unwanted spam and potential fraud. New SE templates will not be registered going forward. There will only be 3 categories of message templates – Promo, Service (implicit/inferred) and Transactional (only banking OTP).

Consent: All existing consents/opt-ins will be treated as invalid and only Digitally Acquired and
Verified consents will be used for scrubbing promotional (including the migrated SE) content.

All Service Implicit/inferred (SI) templates to be reviewed - All sender IDs & content templates need to be reverified on the DLT platforms. All unverified templates & sender IDs will be deactivated. Templates & sender IDs verified as NO by Entity will be blocked, the deadline is yet to be confirmed.

May 23, 2023 - 05:48 PDT
Identified - Date: 05/06/23
Start Time: 08:08 PM PST
End Time: Ongoing

We received notification that Sudani One (634/07) from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 06, 2023 - 20:09 PDT
Investigating - Please be aware of recent regulatory updates regarding Malaysia content restrictions.
All operators in Malaysia will start blocking messages having URLs in them from 5th June 2023.

At this point, there are no delivery issues caused by URL blocking.
URL whitelisting requirement:
Company name
Message content
Exact URL link – please point out if the URL is dynamic and for the domain URL to be whitelisted

May 03, 2023 - 05:34 PDT
Identified - Country: Vietnam

Operator: I-Telecom (Vinaphone MVNO)

Effective date: April 18th, 2023

Description: Generic sender IDs are not allowed for I-Telecom.

Apr 21, 2023 - 04:00 PDT
Identified - We currently observe downstream issues through different routes which may cause a delay in the delivery of SMS messages to Twilio numbers. We will inform you once we can confirm the delivery has been restored.
Apr 26, 2023 - 10:53 PDT
Identified - Country: United Kingdom

Operator: Orange, T-Mobile

Effective date: 3rd of July 2023

Description:
International numeric sender IDs will be blocked by BT/EE UK, from the 3rd of July 2023.

Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.

BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.

Apr 20, 2023 - 06:33 PDT
Identified - Country: Japan

Operator: All

Effective date: April 21st, 2023

Description: According to Japanese mobile carriers, the schedule for MNOs whitelisted registration of Sender IDs will be different from usual in April and May due to Japanese national holidays and G7 Hiroshima Summit.

1) If you wish to activate the campaign between April 28th and May 25th.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by April 21st.
After April 21st, the campaign will be activated after May 26th.

2) If you wish to activate the campaign between May 26th and May 31st.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by May 19th.

Apr 20, 2023 - 03:01 PDT
Identified - Country: Saudi Arabia

Operator: Zain, STC, Mobily

Effective date: April 20th, 2023

Details: Due to Eid al-Fitr holidays, Saudi Operators (Zain, STC, and Mobily) informed that, effective 20th April, they will be putting on hold all new Sender IDs registration, until April 30.

Apr 19, 2023 - 06:57 PDT
Investigating - Date: 04/18/2023

Dear Customers and Partners,

On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.

If you have additional questions, please feel free to contact support@telesign.com.

Apr 18, 2023 - 11:50 PDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2023 - 00:23 PDT
Identified - Country: United Arab Emirates

Operator: All

Effective date: Already started

Details: Due to increased spam issues, UAE changed the process for local SID registration.

• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form

NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.

Sender registration process:

• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).

Apr 05, 2023 - 02:40 PDT
Update - We are continuing to work on a fix for this issue.
Apr 11, 2023 - 03:56 PDT
Identified - Country: Indonesia

Operator: All

Effective date: April 15th, 2023

Details: Indonesian operators have announced their Network freeze due to Eid Mubarak Holiday season.

The freeze period will take place as follows:

Telkomsel - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
XL/Axis - 17 April 2023 – 01 May 2023 (SID registration will be closed from 16 April 2023 at 11:59 AM GMT+7)
Indosat & Hutchison - 19 April 2023 – 01 May 2023 (SID registration will be closed from 17 April 2023 at 11:59 AM GMT+7)
Smartfren - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)

During the period the activity will be limited to urgent matters/issues only.
Registration of Sender IDs will not be processed during this period.

Apr 10, 2023 - 01:03 PDT
Identified - Country: United Arab Emirates

Operator: All

Effective date: Already started

Details: UAE changed regulations due to increased spam issues. Undertaking SID Registration form and Trade License/Certificate of Incorporation are introduced as mandatory requirements, even for previously registered international SIDs.

Apr 05, 2023 - 02:37 PDT
Identified - Country: Romania

Operator: RCS & RDS DigiMobil

Effective date: April 10th, 2023

Details: Romanian operator RCS & RDS DigiMobil has announced their Easter freeze period during which sender ID registrations will be on hold.

Freeze will last from April 10th, 2023 and it will last until April 20th, 2023

The last date on which they will accept sender ID registration requests in order to complete them before the freeze period start is the 3rd of April 2023 by 8AM GMT+2 , all requests sent after that period will be processed after the freeze period ends.

Mar 31, 2023 - 02:33 PDT
Identified - Country: Malaysia

Operator: All

Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:

1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers

Mar 07, 2023 - 04:58 PST
Identified - Country: Philippines

Operator: Globe

Effective date: March 1st, 2023

Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.

• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)

• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.

Feb 13, 2023 - 02:55 PST
Identified - Country: Japan

Operator: KDDI Network

Effective date: February 1st, 2023

Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.

Feb 06, 2023 - 03:35 PST
Investigating - Date: 1/2/23
Start Time: 1:15 am PST

Status: Ongoing

TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.

We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.

If you have any questions, please contact us at support@telesign.com.

Feb 01, 2023 - 04:38 PST
Identified - Country: Vietnam

Operator: Mobifone

Effective Date: 1st of February

Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.

Jan 26, 2023 - 02:01 PST
Identified - Date: 01/24/2023
Start Time: 9:30 AM PST
End Time: TBD

We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.

Jan 25, 2023 - 07:22 PST
Identified - Country: Kuwait

Operator: Zain

Effective date: already started

Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.

Jan 18, 2023 - 04:33 PST
Identified - Country: Vietnam

Operators: all

Effective date: 20th - 27th of January 2023

Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.

Jan 09, 2023 - 04:23 PST
Identified - Country: China

Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.

Dec 23, 2022 - 00:45 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:34 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:18 PST
Identified - Country: Indonesia

Details: Indonesian networks have announced the Holiday freeze period. These are the dates:

Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022

PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022

Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022

Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022

Registration of new Sender IDs will be resumed on 5th of January 2023.

Dec 13, 2022 - 04:14 PST
Identified - Country: Russia

Details: Russian networks have announced a holiday freeze period. Here are the details:

For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;

After the 9th of January, all registration will be resumed.

Dec 14, 2022 - 04:56 PST
Identified - Country: Belgium

Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:

Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023

Dec 12, 2022 - 07:28 PST
Identified - Country: Kazakhstan

Operator: Kcell JSC (401/02)

Effective Date: Already started

Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.

In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:

- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.

In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).

Dec 05, 2022 - 06:09 PST
Identified - Country: Sri Lanka

Operator: Dialog (MTN-Axiata) (413/02)

Effective Date: 15th of December - 3rd of January

Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.

Dec 02, 2022 - 05:25 PST
Identified - Country: USA

Operator: AT&T; T-Mobile; Verizon;

Details: USA operators have announced the annual holiday freeze dates:

Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022

AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.

T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January

During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.

Nov 10, 2022 - 07:51 PST
Identified - Country: Romania

Operator: Orange; RCS & RDS DigiMobil

Details:

Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:

Orange:
Freeze will last from the 1st of December until 17th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.

RCS & RDS DigiMobil:

Freeze will last from 15th of December until 9th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.

Nov 10, 2022 - 06:30 PST
Identified - Country: Canada

Operator: all

Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.

Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand

Operator: all

Effective date: Already Started

Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.

Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore

Operator: all

Effective date: 31st of October 2022; Deadline: 31st of January 2023

Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.

Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.

Oct 24, 2022 - 07:28 PDT
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of December 2022

Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.

Oct 18, 2022 - 01:13 PDT
Investigating - Dear customer,

Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.

Specifically, there will be two changes effective as of 11/1/2022:

(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.

Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic

New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.

Previous State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

New State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

Oct 19, 2022 - 09:37 PDT
Identified - End Time: TBD

We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.

Oct 10, 2022 - 13:15 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.

Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan

Operators: T Star (Taiwan Star Telecom) (466/89;90)

Effective date: Already started

Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.

Sep 07, 2022 - 06:03 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing

We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.

We will inform you once the operator(s) has come to a resolution.

Sep 05, 2022 - 08:13 PDT
Identified - Country: Haiti

Operators: Haiti (HT) - NatCom (372/03)

Effective date: Already started

Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.

Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar

Operator: all

Effective date: Already Started

Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.

Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia

Operators: all

Effective date: 17th of August

Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.

Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman

Operators: Oman Telecommunications Company (OmanTel) (422/02;04)

Effective date: Already started

Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.

Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada

Operators: all

Effective date: Already started

Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.

Aug 04, 2022 - 02:24 PDT
Identified - Date: 07/28/2022

We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.

We will keep you informed as we receive further updates.

On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.

Jul 28, 2022 - 07:41 PDT
Identified - Country: Pakistan

Operator: ZONG (CMPak) (410/04)

Effective date: 25th of July

Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.

Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda

Operator: Airtel

Effective Date: Already started

Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;

Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia

Operator: all

Effective date: Already started

Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.

May 05, 2022 - 03:33 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing

We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.

Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.

Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing

We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.

Mar 10, 2022 - 07:31 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.

Dec 17, 2020 - 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Operator Alerts WW Operational
Operator Alerts EMEA Operational
Operator Alerts APAC Operational
Operator Alerts North America Operational
Operator Alerts LATAM Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.

Posted on Dec 16, 2019 - 06:47 PST
Scheduled - Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Maintenance

Date: 06/03/23
Start Time: 19:00 PM PDT
End Time: 19:00 PM PDT

Summary:
We have received notification that US Operator ATT Mobility (310/016;030;150;170;280;380;410;670) will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This ATT Mobility (310/016;030;150;170;280;380;410;670) operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 2023 - 06:25 PDT
Issue: US Operator - Multiple Operators Maintenance

Date: 06/08/23
Start Time: 02:00 PDT
End Time: 04:00 PDT

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on May 23, 2023 - 15:10 PDT
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to multiple users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Jun 01, 2023 - 14:54 PDT
Date: 06/14/2023
Start Time: 00:00 PDT
End Time: 03:00 PDT

Our partner will perform scheduled maintenance in one of their data centers during the above-mentioned time frame.  Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you, in case of intermittent service delays during this period. 

We apologize for any inconvenience and appreciate your patience during this maintenance window. 

If you have any questions, please get in touch with us at support@telesign.com.

Posted on May 25, 2023 - 04:28 PDT
Issue: US Maintenance

Date: 06/20/23
Start Time: 01:00 AM PDT
End Time: 03:00 AM PDT

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This Multiple Operators operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted on Jun 02, 2023 - 10:28 PDT
Date: 06/20/23
Start Time: 05:00 AM PDT
End Time: 08:00 AM PDT

Summary:
Dear Customers and Partners,

On June 20, 2023, Telesign has a scheduled SMS platform maintenance deployment.

There is no expected downtime for our services, and there are no actions that you need to take.

If you have additional questions, please feel free to contact support@telesign.com.

Posted on Jun 01, 2023 - 07:59 PDT
Date: 06/21/2023
Start Time: 00:00 PDT
End Time: 03:00 PDT

Our partner will perform scheduled maintenance in one of their data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you, in case of intermittent service delays during this period.

We apologize for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please get in touch with us at support@telesign.com.

Posted on May 25, 2023 - 04:30 PDT
Past Incidents
Jun 3, 2023
Resolved - Date:06/03/23
Start Time: 06:42 AM PDT
End Time: 1:22 PM PDT

We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 3, 10:23 PDT
Identified - Date: 06/03/23
Start Time: 06:42 AM PDT
End Time: Ongoing

We received notification that Smart Communications (515/03;05;18) from Philippines is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 3, 06:42 PDT
Resolved - Date:06/03/23
Start Time: 5:01 AM PDT
End Time: 6:56 AM PDT

We received notification that the network issues previously reported by Smart mobile (Latelz) (456/02;05;06) from Cambodia have been resolved. Smart mobile (Latelz) (456/02;05;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 3, 06:57 PDT
Identified - Date: 06/03/23
Start Time: 5:01 AM PDT
End Time: Ongoing

We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 3, 05:01 PDT
Jun 2, 2023
Resolved - Date: 06/02/23
Start Time: 15:07 PM PDT
End Time: 16:43 PM PDT

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 17:48 PDT
Investigating - Date: 06/02/23
Start Time: 15:07 PM PDT
End Time: Ongoing

We received notification that ATT for Mexico is currently experiencing network issues, and this may cause a delivery degradation of SMS messages. We will inform you once the operator has come to a resolution.

Jun 2, 15:30 PDT
Resolved - Date: 06/02/23
Start Time: 06:05 AM PDT
End Time: 02:40 PM PDT

We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 15:04 PDT
Identified - Date: 06/02/23
Start Time: 06:05 AM PDT
End Time: Ongoing

We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 2, 06:15 PDT
Resolved - Date: 06/02/23
Start Time: 11:30 PDT
End Time: 01:12 PM PDT

We received notification that the network issues previously reported by Mobiuz UMS Uzbekistan (434/07) from Uzbekistan (UZ) have been resolved. Mobiuz UMS Uzbekistan (434/07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 14:08 PDT
Identified - Date: 06/02/23
Start Time: 11:30 PDT
End Time: Ongoing

We received notification that Mobiuz UMS Uzbekistan (434/07) from Uzbekistan (UZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 2, 11:36 PDT
Resolved - Date: 06/01/2023
Start Time: 01:53PM PDT - 05/26/2023
End Time: 11:49PM - 06/01/2023

We received notification that the network issues previously reported by US ClearSky (311/010;020;030;080;210;650;993) from United States have been resolved. ClearSky end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 12:37 PDT
Investigating - Issue: US Operator - ClearSky (311/010;020;030;080;210;650;993) Quality degradation

Date: 05/26/23
Start Time: 13:53 PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US/CA ClearSky (311/010;020;030;080;210;650;993). Customers that send SMS messages to ClearSky (311/010;020;030;080;210;650;993) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 26, 14:15 PDT
Resolved - Date:02/06/23
Start Time: 10:13 AM PDT
End Time: 11:53 AM PDT

We received notification that the network issues previously reported by Vodacom (640/04) from Tanzania (TZ) have been resolved. Vodacom (640/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 12:12 PDT
Identified - Date: 06/02/2023
Start Time: 10:13AM PDT
End Time: Ongoing

We received notification that Vodacom (640/04) from Tanzania (TZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 2, 10:33 PDT
Resolved - Date: 06/02/2023
Start Time: 11:30PM PDT - 06/01/2023
End Time: 05:15AM PDT - 06/02/2023

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 2, 06:06 PDT
Identified - Date: 06/01/2023
Start Time: 11:30PM PDT
End Time: Ongoing

We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 2, 00:03 PDT
Jun 1, 2023
Resolved - Date:06/01/23
Start Time: 05:49 PM PDT
End Time: 08:55 PM PDT

We received notification that the network issues previously reported by Togo Cellulaire (615/01) from Togo have been resolved. Togo Cellulaire (615/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 1, 20:56 PDT
Identified - Date: 06/01/23
Start Time: 05:49 PM PDT
End Time: Ongoing

We received notification that Togo Cellulaire (615/01) from Togo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 1, 17:50 PDT
Resolved - Date: 06/01/23
Start Time: 11:19 PDT
End Time: 12:08 PM PDT

We received notification that the network issues previously reported by Uzmobile (434/03;08) from Uzbekistan (UZ) have been resolved. Uzmobile (434/03;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 1, 13:09 PDT
Identified - Date: 06/01/23
Start Time: 11:19 PDT
End Time: Ongoing

We received notification that Uzmobile (434/03;08) from Uzbekistan (UZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 1, 11:25 PDT
Completed - The scheduled maintenance has been completed.
Jun 1, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 22:02 PDT
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Date: 05/31/23 - 06/01/23
Start Time: 10 PM PDT 05/31/23
End Time: 4AM PDT 06/01/23

Summary:
We have received notification that US Operator T-MOBILE will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-MOBILE operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 29, 16:24 PDT
Completed - The scheduled maintenance has been completed.
Jun 1, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 1, 01:00 PDT
Scheduled - Date: 01/06/22
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

Dear Customers and Partners,

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame.

Our TelePortal & Portal may become unavailable to customers intermittently, and reporting may not work during this time.

TeleSign core services will not be affected.

May 17, 00:40 PDT
Resolved - Date:06/01/23
Start Time: 00:57 AM PDT
End Time: 01:36 AM PDT

We received notification that the network issues previously reported by Vodafone (Oscar Cesky Mobil) from Czech Republic have been resolved. Vodafone (Oscar Cesky Mobil) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 1, 02:08 PDT
Identified - Date: 06/01/23
Start Time: 00:57 AM PDT
End Time: Ongoing

We received notification that Vodafone (Oscar Cesky Mobil) from Czech Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Jun 1, 01:03 PDT
Completed - The scheduled maintenance has been completed.
Jun 1, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 21:01 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 27, 20:37 PDT
Update - We will be undergoing scheduled maintenance during this time.
May 31, 21:00 PDT
Scheduled - Issue: US Operator - Multiple US Operators Maintenance

Date: 05/31/23 - 06/01/23
Start Time: 05/31/23 - 09:00 PM PDT
End Time: 06/01/23 - 02:00 AM PDT

Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 31, 09:00 PDT
Resolved - Date:06/01/23
Start Time: 23:06 PM PDT
End Time: 01:18 AM PDT

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved.GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 1, 01:59 PDT
Identified - Date: 31/06/23
Start Time: 23:06 PM PDT
End Time: Ongoing

We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 31, 23:25 PDT
Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 20:00 PDT
Scheduled - Issue: MO/MT/DLR SMS Maintenance

Date: 05/31/2023
Start Time: 05/31/2023 20:00 PDT
End Time: 06/01/2023 00:00 PDT

Summary:
We have received notification that US/CA Operators will perform planned maintenance on the date and time specified above. During this time period, customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 24, 11:12 PDT
May 31, 2023
Resolved - Date:05/31/23
Start Time: 15:45 PDT
End Time: 19:55 PDT

We received notification that the network issues previously reported by Lycamobile (262/43) from Germany have been resolved. Lycamobile (262/43) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 31, 20:50 PDT
Identified - Date: 05/31/23
Start Time: 15:45 PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 31, 15:48 PDT
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.

Start time: 03:38 PM PDT 05/31/2023
End time: 04:55 PM PDT 05/31/2023


We sincerely apologize for the inconvenience this may have caused you.

May 31, 19:33 PDT
Identified - Dear Customers and Partners,

We are experiencing instability on our platform, which could cause some delays in delivery.

Our team is investigating the issue, and we will make sure to keep you updated as soon as we have preliminary findings.

Start time:
03:38 PM PDT 05/31/2023

If you have any questions, please contact us at support@telesign.com.

May 31, 19:09 PDT
Resolved - Date:05/31/23
Start Time: 14:21 PDT
End Time: 16:40 PDT

We received notification that the network issues previously reported by Mobile TeleSystems (MTS) (250/01) from Russia have been resolved. Mobile TeleSystems (MTS) (250/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 31, 17:08 PDT
Identified - Date: 05/31/23
Start Time: 14:21
End Time: Ongoing

We received notification that Mobile TeleSystems (MTS) (250/01) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 31, 14:17 PDT
Resolved - Date:05/31/23
Start Time: 13:23 PDT
End Time: 15:00 PDT

We received notification that the network issues previously reported by Orange Cameroun S.A. from Cameroon have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 31, 15:22 PDT
Identified - Date: 5/31/2023
Start Time: 13:23
End Time: Ongoing

We received notification that Orange Cameroun S.A. from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 31, 13:29 PDT
Resolved - Date: 05/31/23
Start Time: 09:30 AM PDT
End Time: 11:15 AM PDT

Summary:
Quality degradation toward US Verizon Wireless (310/004;006;010;012;590). Customers that send SMS messages to Verizon Wireless (310/004;006;010;012;590) users may notice a difficulties in message delivery.
Problem is resolved now.

May 31, 12:34 PDT
Investigating - Issue: US - Verizon Wireless (310/004;006;010;012;590) Quality degradation

Date: 05/31/23
Start Time: 09:30 AM PDT
End Time:

Summary:
We currently experience quality degradation toward US Verizon Wireless (310/004;006;010;012;590). Customers that send SMS messages to Verizon Wireless (310/004;006;010;012;590) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 31, 10:28 PDT
Resolved - Date:05/30/23
Start Time: 21:45 PM PDT
End Time: 05/31/23 08:22 AM PDT

We received notification that the network issues previously reported by Cable & Wireless Jamaica Limited (338/020;110;180) from Jamaica (JM) have been resolved. Cable & Wireless Jamaica Limited (338/020;110;180) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 31, 09:03 PDT
Identified - Date: 05/30/2023
Start Time: 21:45 PM PDT
End Time: Ongoing

We received notification that Cable & Wireless Jamaica Limited from Jamaica is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 30, 21:56 PDT
Completed - The scheduled maintenance has been completed.
May 31, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 02:00 PDT
Scheduled - Issue: US Operator - Third Party Planned Maintenance

Date: 05/31/23
Start Time: 02:00AM PDT
End Time: 04:00AM PDT

Summary:
The carriers mentioned below have informed us of planned maintenance on their SMS platform. SMS Messages delays may be experienced.

Impacted carriers:
AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 17, 13:46 PDT
Resolved - Date:31/05/2023
Start Time: 01:28 AM PDT
End Time: 02:17 AM PDT

We received notification that the network issues previously reported by Tango SA (270/77) from Luxembourg (LU) have been resolved. Tango SA (270/77) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 31, 02:47 PDT
Identified - Date: 31/05/2023
Start Time: 01:28 AM PDT
End Time: Ongoing

We received notification that Tango SA (270/77) from Luxembourg (LU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 31, 01:29 PDT
Resolved - Dear Customers and Partners,

Delivery has now been restored as of 04/31/2023 at 01:25 am PDT.

We are currently reviewing the root cause and will provide additional information once we have completed the investigation.

Start time: 01:00 am PDT.
End time: 01:25 am PDT.

May 31, 01:27 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

May 31, 01:11 PDT
Completed - The scheduled maintenance has been completed.
May 31, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 21:00 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Start Date: 5/30/2023
Start Time: 21:00
End Date: 5/31/2023
End Time: 01:00AM

Summary:
We have received notification that there will be performed planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 30, 15:22 PDT
May 30, 2023
Completed - The scheduled maintenance has been completed.
May 30, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 21:00 PDT
Scheduled - Issue: Planned Maintenance US Multiple Operators

Date: 05/30/23
Start Time: 09:00 PM PDT
End Time: 11:00 PM PDT

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operator users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 23, 03:59 PDT
Resolved - Date: 05/30/2023
Start Time: 13:00 PDT
End Time: 15:00 PDT

Previously reported issues with 2-Way SMS delivery toward [COUNTRY] have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 30, 18:19 PDT
Investigating - Date: 05/30/2023
Start Time: 13:00 PDT
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Mexico.
Please note that [all DLC and DSC are impacted / all DLC are impacted / all DSC are impacted].
Our team is investigating this issue and we will inform you once we come to a resolution.

May 30, 14:03 PDT
Completed - The scheduled maintenance has been completed.
May 30, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 07:00 PDT
Scheduled - Issue: CA Operator - Telus Mobility (302/220;221;222;302;360;361;653;760;860) Maintenance

Date: 05/30/23
Start Time: 7AM PDT
End Time: 9AM PDT

Summary:
We have received notification that CA Operator Telus Mobility (302/220;221;222;302;360;361;653;760;860) will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Telus Mobility (302/220;221;222;302;360;361;653;760;860) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This Telus Mobility (302/220;221;222;302;360;361;653;760;860) operator maintenance will not affect other CA operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 29, 13:08 PDT
Resolved - Date:05/30/23
Start Time: 07:44 PDT
End Time: 08:10 PDT

We received notification that the network issues previously reported by Vodacom (646/04) from Madagascar (MG) have been resolved. Vodacom (646/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 30, 08:52 PDT
Identified - Date: 05/30/23
Start Time: 07:44 PDT
End Time: Ongoing

We received notification that Vodacom (646/04) from Madagascar (MG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 30, 07:57 PDT
Resolved - Date: 05/30/23
Start Time: 22:40 PM PDT - 05/29/23
End Time: 06:30 AM PDT - 05/30/23

We received notification that MTN network issues previously reported by multiple networks MTN (Cameroon, Nigeria, Guinea, Sudan, South Sudan, Afghanistan etc.) have been resolved. Multiple networks MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 30, 07:12 PDT
Update - We are continuing to work on a fix for this issue.
May 30, 03:21 PDT
Identified - Date: 29/05/23
Start Time: 22:40 PM PDT
End Time: Ongoing

We received notification that MTN network in Africa for the following countries: Cameroon, 624001; Guinea, 611004; Nigeria, 621030 etc is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 29, 22:52 PDT
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.

Start time:
03:10 AM PDT 05/30/2023
End time:
03:22 AM PDT 05/29/2023

May 30, 03:38 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

Start time:
03:10 AM PDT 05/30/2023

If you have any questions, please contact us at support@telesign.com.

May 30, 03:35 PDT
Resolved - Date:05/30/23
Start Time: 22:23 PM PDT
End Time: 12:55 AM PDT

We received notification that the network issues previously reported byGuernsey from United Kingdom have been resolved. Guernsey end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 30, 03:13 PDT
Identified - Date: 05/29/23
Start Time: 22:23 PM PDT
End Time: Ongoing

We received notification that Guernsey from Guernsey is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 29, 22:28 PDT
Resolved - Date: 30/05/23
Start Time: 01:50 AM PDT
End Time: 02:36 AM PDT

We received notification that the network issues previously reported by Globe Telecom from the Philippines have been resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 30, 02:38 PDT
Identified - Date: 30/05/23
Start Time: 01:50 AM PDT
End Time: Ongoing

We received notification that Globe Telecom from the Philippines is currently experiencing network issues, and this may cause a delivery degradation of SMS messages. We will inform you once the operator has come to a resolution.

May 30, 02:28 PDT
Completed - The scheduled maintenance has been completed.
May 30, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:02 PDT
Scheduled - Issue: US Operators - Multiple Operators Maintenance

Date: 05/29/23
Start Time: 09:00PM PDT - 05/29/23
End Time: 02:00AM PDT - 05/30/23

Summary:
We have received notification that multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operators, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 12, 18:00 PDT
May 29, 2023
Resolved - Date: 05/29/23
Start Time: 09:52 AM PDT
End Time: 03:00 PM PDT

Previously reported issues with 2-Way SMS delivery toward Mexico have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 29, 17:42 PDT
Investigating - Date: 05/29/23
Start Time: 09:52 PDT
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Mexico (MX).
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

May 29, 10:22 PDT
Resolved - Date: 05/29/23
Start Time: 07:42 AM PDT
End Time: 1:33 PM PDT

We received notification that the network issues previously reported by Azerfon (400/04) from Azerbaijan (AZ) have been resolved. Azerfon (400/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 29, 13:34 PDT
Identified - Date: 05/29/23
Start Time: 07:42 PDT
End Time: Ongoing

We received notification that Azerfon (400/04) from Azerbaijan (AZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 29, 07:50 PDT
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.

Start time:
09:26 AM PDT 05/29/2023
End time:
10:16 AM PDT 05/29/2023

We sincerely apologize for the inconvenience this may have caused you.

May 29, 10:22 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in Score/ Intelligence. Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

Start time:
09:26 AM PDT 05/29/2023

If you have any questions, please contact us at support@telesign.com.

May 29, 10:19 PDT
Resolved - Date: 05/29/2023
Start Time: 06:30AM PDT
End Time: 07:50AM PDT

We received notification that the network issues previously reported by Tigo (Comcel) (704/02) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 29, 08:08 PDT
Identified - Date: 05/29/2023
Start Time: 06:30AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) (704/02) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 29, 06:42 PDT
Resolved - Date:05/29/23
Start Time: 01:05 AM PDT
End Time: 01:40 AM PDT

We received notification that the network issues previously reported by Bell Mobility Inc from Canada have been resolved. Bell Mobility Inc end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 29, 04:20 PDT
Update - We are continuing to investigate this issue.
May 29, 01:46 PDT
Investigating - Issue: CA Operator - Bell Mobility Inc (302/610;630;640;651;655;660;690;880) Quality degradation

Date: 05/29/23
Start Time: 01:05 AM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward CA Bell Mobility Inc/Sinch. Customers that send SMS messages to Bell Mobility Inc users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 29, 01:31 PDT
Resolved - Date: 5/29/2023
Start Time: 00:10 PDT
End Time: 01:50 PDT

We received notification that the network issues previously reported bySTC (Viva) (419/04;09) fromKuwait have been resolved. STC (Viva) (419/04;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 29, 01:53 PDT
Investigating - Date: 5/29/2023
Start Time: 00:10 PDT
End Time: Ongoing

We received notification that STC (Viva) (419/04;09) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 29, 00:20 PDT
May 28, 2023
Resolved - Date: 05/28/23
Start Time: 15:22 PDT
End Time: 18:04 PDT

We received notification that the network issues previously reported by Lycamobile (262/43) from Germany have been resolved. Lycamobile (262/43) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 28, 19:51 PDT
Identified - Date: 05/28/23
Start Time: 15:22 PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 28, 15:24 PDT
Resolved - Date: 05/28/23
Start Time: 03:01 AM PDT
End Time: 05:01 AM PDT

We received notification that the network issues previously reported by Cellcard (MobiTel) (456/01;18) from Cambodia (KH) have been resolved. Cellcard (MobiTel) (456/01;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 28, 05:04 PDT
Identified - Date: 05/28/23
Start Time: 03:01 AM PDT
End Time: Ongoing

We received notification that Cellcard (MobiTel) (456/01;18) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 28, 03:08 PDT
Resolved - Date: 05/28/23
Start Time: 11:46 PM PDT
End Time: 12:30 AM PDT

We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 28, 01:22 PDT
Identified - Date: 05/28/23
Start Time: 11:46 PM PDT
End Time: Ongoing

We received notification that Safaricom Limited (639/02) from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 27, 23:47 PDT
May 27, 2023
Resolved - Date:05/27/23
Start Time: 13:27 PDT
End Time: 14:19 PDT

We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 27, 14:38 PDT
Identified - Date: 05/27/23
Start Time: 13:27 PDT
End Time: Ongoing

We received notification that Safaricom Limited (639/02) from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 27, 13:31 PDT
Resolved - Date: 05/27/23
Start Time: 02:59 AM PDT
End Time: 05:41 AM PDT

We received notification that the network issues previously reported by Telenor Myanmar (414/06) from Myanmar (MM) have been resolved. Telenor Myanmar (414/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 27, 05:44 PDT
Investigating - We are currently investigating this issue.
May 27, 03:20 PDT
Identified - Date: 05/27/23
Start Time: 02:59 AM PDT
End Time: Ongoing

We received notification that Telenor Myanmar (414/06) from Myanmar (MM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 27, 03:11 PDT
Completed - The scheduled maintenance has been completed.
May 27, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 22:00 PDT
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Date: 05/25/23 - 05/26/23
Start Time: 10PM 05/25/23
End Time: 4AM 05/26/23

Summary:
We have received notification that US Operator T-MOBILE will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-MOBILE operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 13:44 PDT
Resolved - Date: 05/27/23
Start Time: 11:35 PM PDT
End Time: 03:37 AM PDT

We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 27, 03:58 PDT
Identified - Date: 05/27/23
Start Time: 11:35 PM PDT
End Time: Ongoing

We received notification that Safaricom Limited (639/02) from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 26, 23:40 PDT
May 26, 2023
Resolved - Date: 05/26/23
Start Time: 15:15 PDT
End Time: 18:18 PDT

We received notification that the network issues previously reported by Lycamobile (262/43) from Germany (DE) have been resolved. Lycamobile (262/43) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 26, 19:20 PDT
Identified - Date: 05/26/23
Start Time: 15:15 PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 26, 15:19 PDT
Resolved - This incident has been resolved.
May 26, 16:06 PDT
Update - We are continuing to investigate this issue.
May 26, 16:04 PDT
Investigating - Issue: US Operator - ATT Mobility Quality degradation

Date: 05/26/23
Start Time: 09:37 AM PDT
End Time: 15:50 PDT

Summary:
We currently experience quality degradation toward US ATT Mobility . Customers that send SMS messages to ATT Mobility users may notice a latency in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 26, 09:44 PDT
Resolved - Issue: US Operator - ATT Mobility Quality degradation

Date: 05/26/23
Start Time: 09:37 AM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US ATT Mobility . Customers that send SMS messages to ATT Mobility users may notice a latency in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 26, 09:37 PDT
Resolved - Date:05/25/23
Start Time: 23:42 PDT
End Time:05/26/23 00:55 PDT

We received notification that the network issues previously reported by Telefonica Moviles Nicaragua (710/30;300) from Nicaragua (NI) have been resolved. Telefonica Moviles Nicaragua (710/30;300) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 26, 01:38 PDT
Identified - Date: 05/25/23
Start Time: 23:42 PDT
End Time: Ongoing

We received notification that Telefonica Moviles Nicaragua (710/30;300) from Nicaragua (NI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 25, 23:51 PDT
Resolved - Issue: US Operator - United States Cellular Corp (311/220;580) Quality degradation - RESOLVED

Date: 05/26/2023
Start Time: 12:01 PM PDT
End Time: 01:00 AM PDT

Summary:

We currently noticed that quality degradation toward US United States Cellular Corp (311/220;580) is resolved.

We'd like to apologize for any inconvenience.

If you have any questions, please contact us at support@telesign.com.

May 26, 01:27 PDT
Investigating - Issue: US Operator - United States Cellular Corp (311/220;580) Quality degradation

Date: 05/24/23
Start Time: 12:01 PM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US United States Cellular Corp (311/220;580). Customers that send SMS messages to United States Cellular Corp (311/220;580) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 12:13 PDT
May 25, 2023
Resolved - Date: 05/25/23
Start Time: 15:26 PDT
End Time: 18:30 PDT

We received notification that the network issues previously reported byLycamobile (262/43) from Germany have been resolved. Lycamobile (262/43) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 25, 18:25 PDT
Identified - Date: 05/25/23
Start Time: 15:26 PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 25, 15:27 PDT
Resolved - Date: 05/25/2023
Start Time: 09:15 AM PDT
End time: 03:01 PM PDT
Network issues previously reported by MNOs from Mexico have been resolved. Mexico MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 25, 18:23 PDT
Investigating - Date: 05/25/2023
Start Time: 09:15 AM PDT
End time: Ongoing

Summary:

We currently experience quality degradation toward Mexico - MNOs. Customers that send SMS messages to Mexico users may notice a difficulties in message delivery. This is identified as operator related issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

May 25, 09:43 PDT
Resolved - We were experiencing instability on our platform which could have caused some delays in delivery.

Date: 05/25/23
Start Time: 07:25 AM PDT
End Time: 07:43 AM PDT

Our Network Engineers have identified and successfully resolved this incident. We sincerely apologize for the inconvenience this may have caused you.

May 25, 10:45 PDT
Investigating - Dear Customers and Partners,

We were experiencing instability on our platform which could have caused some delays in delivery.

Date: 05/25/23
Start Time: 07:25 AM PDT
End Time: 07:43 AM PDT

Our Network Engineers have identified and successfully resolved this incident. We sincerely apologize for the inconvenience this may have caused you.

If you have any questions, please contact us at support@telesign.com.

May 25, 10:44 PDT
Completed - The scheduled maintenance has been completed.
May 25, 08:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 07:15 PDT
Scheduled - Issue: Mexico (MX) -Multiple Operators Quality degradation

Date: 05/25/23
Start Time: 04:40 AM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward MX Multiple Operators. Customers that send SMS messages to Multiple Operators users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 25, 07:12 PDT
Completed - The scheduled maintenance has been completed.
May 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 20:00 PDT
Scheduled - Issue: MO/MT/DLR SMS Maintenance

Date: 05/24/2023
Start Time: 05/24/2023 20:00 PDT
End Time: 05/25/2023 00:00 PDT

Summary:
We have received notification that US/CA Operators will perform planned maintenance on the date and time specified above. During this time period, customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 24, 11:10 PDT
May 24, 2023
Resolved - Date:05/24/23
Start Time: 22:08 PDT
End Time: 23:15 PDT

We received notification that the network issues previously reported by Medi Telecom (604/00) from Morocco (MA) have been resolved. Medi Telecom (604/00) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 23:39 PDT
Identified - Date: 05/24/23
Start Time: 22:08 PDT
End Time: Ongoing

We received notification that Medi Telecom (604/00) from Morocco (MA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 24, 22:16 PDT
Resolved - Date: 05/24/2023
Start Time: 02:55 PM PDT
End time: 22:14PM PDT

Network issues previously reported by MNOs from Mexico have been resolved. Mexico MNOs end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 22:17 PDT
Update - We are continuing to investigate this issue.
May 24, 18:23 PDT
Investigating - Date: 05/24/2023
Start Time: 02:55 PM PDT

Summary:
We currently experience quality degradation toward Mexico - MNOs. Customers that send SMS messages to Mexico users may notice a difficulties in message delivery. This is identified as operator related issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 15:18 PDT
Resolved - This incident has been resolved.
May 24, 16:15 PDT
Investigating - Issue: US Operator - Multiple Operators Maintenance

Date: 05/23/23
Start Time: 09:00PM PDT 05/22/23
End Time: 01:00AM PDT 05/23/23

Summary:
We have received notification that multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operators, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 22, 16:08 PDT
Resolved - Issue: US Operators Quality degradation

Date: 05/24/2023
Start Time: 12:20 PM PDT
End time: 02:11 PM PDT

Summary:
The issue has been resolved.
This is affecting the following carriers:

AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 14:38 PDT
Investigating - Issue: US Operators Quality degradation

Date: 05/24/2023
Start Time: 12:20 AM PDT

Summary:
We currently experience quality degradation toward US/CA US operators.
This is affecting the following carriers:

AppalachianWireless, CellularOne of NE AZ, Chariton Valley Wireless, Enflick Inc, Epic Touch, Farmers Mutual Telephone, Iowa Wireless, Layered Communications, Leaco Rural Telephone, Mobi PCS, MobileNationSIWireless, Mosaic, MTA, Nemont Sagebrush Cellular, Peoples Wireless, Pine Cellular, Pioneer Cellular, Republic Wireless, South Central Utah, Syringa Wireless and United Wireless.

Customers that send SMS messages to US operators users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 24, 13:01 PDT
Resolved - Date: 05/24/23
Start Time: 1:54 PM
End Time: 2:35PM

We received notification that the network issues previously reported by Indosat Ooredoo (510/01;03;21) from Indonesia (ID) have been resolved. Indosat Ooredoo (510/01;03;21) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 14:36 PDT
Identified - Date: 05/24/23
Start Time: 1:54 PM
End Time: Ongoing

We received notification that Indosat Ooredoo (510/01;03;21) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 24, 13:59 PDT
Resolved - Date: 05/24/23
Start Time: 10:45 AM PDT
End Time: 2:04PM

We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) have been resolved. Telecomunicaciones Movilnet C.A. (734/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 14:04 PDT
Identified - Date: 05/24/23
Start Time: 10:45 AM PDT
End Time: Ongoing

We received notification that Telecomunicaciones Movilnet C.A. (734/06) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 24, 10:50 PDT
Resolved - Date: 05/24/23
Start Time: 06:25 AM PDT
End Time: 07:35 AM PDT

We received notification that the network issues previously reported by Vodacom (646/04) from Madagascar (MG) have been resolved. Vodacom (646/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 07:49 PDT
Identified - Date: 05/24/23
Start Time: 06:25 AM PDT
End Time: Ongoing

We received notification that Vodacom (646/04) from Madagascar (MG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 24, 06:35 PDT
Resolved - Date: 05/24/23
Start Time: 04:43am PDT
End Time: 07:22am PDT

We received notification that the network issues previously reported by Orange (646/02) from Madagascar have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 07:43 PDT
Identified - Date: 05/24/23
Start Time: 04:43 PDT
End Time: Ongoing

We received notification that Orange (646/02) from Madagascar (MG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 24, 04:52 PDT
Completed - The scheduled maintenance has been completed.
May 24, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 22:00 PDT
Scheduled - Issue: US Operator -T-Mobile Maintenance

Date: 05/23/23
Start Time: 22:00 PM PDT
End Time: 04 AM PDT

Summary:
We have received notification that US T- Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 22, 08:17 PDT
Completed - The scheduled maintenance has been completed.
May 24, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 PDT
Scheduled - Issue: Canada Multiple Operators Maintenance

Date: 05/23/23
Start Time: 05/23/23 at 23:00 PDT
End Time:05/24/23 02:00 PDT

Summary:
We have received notification that Canada Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Canada Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Canada Multiple Operators maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 11, 12:55 PDT
Resolved - Date:05/23/23
Start Time: 05:55 PDT
End Time: 05/24/23 01:05 PDT

We received notification that the network issues previously reported by Zain (634/01) from Sudan (SD) have been resolved. Zain (634/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 01:24 PDT
Identified - Date: 05/23/23
Start Time: 05:55 AM PDT
End Time: Ongoing

We received notification that Zain (634/01) from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 23, 06:02 PDT
Resolved - Date:05/23/23
Start Time: 20:35 PDT
End Time:05/24/23 00:01 PDT

We received notification that the network issues previously reported by Econet (648/04) from Zimbabwe (ZW) have been resolved. Econet (648/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 24, 00:19 PDT
Identified - Date: 05/23/23
Start Time: 20:35 PDT
End Time: Ongoing

We received notification that Econet (648/04) from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 23, 20:39 PDT
May 23, 2023
Resolved - Date:05/23/23
Start Time: 03:50 AM PDT
End Time: 14:30 PM PDT

We received notification that the network issues previously reported by Cellular Corp (311/220;580) from United States have been resolved. Cellular Corp end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 23, 19:33 PDT
Update - Issue: US Operator - United States Cellular Corp (311/220;580) Quality degradation

Date: 05/23/23
Start Time: 03:50 AM PDT
End Time: 14:30 PM PDT

Summary:
We currently experience quality degradation toward US/CA United States Cellular Corp (311/220;580). Customers that send SMS messages to United States Cellular Corp (311/220;580) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 23, 14:57 PDT
Update - We are continuing to investigate this issue.
May 23, 07:23 PDT
Investigating - Issue: US Operator - United States Cellular Corp (311/220;580) Quality degradation

Date: 05/23/23
Start Time: 03:50 AM PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward US/CA United States Cellular Corp (311/220;580). Customers that send SMS messages to United States Cellular Corp (311/220;580) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 23, 07:17 PDT
Resolved - Date:05/23/23
Start Time: 15:21 PDT
End Time: 16:12 PDT

We received notification that the network issues previously reported by Lycamobile (262/43) from Germany have been resolved. Lycamobile (262/43) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 23, 16:47 PDT
Identified - Date: 05/24/23
Start Time: 13:21 PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 23, 15:26 PDT
Resolved - Date: 05/23/2023
Start Time: 01:23 PM PDT
End Time: 01:26 PM PDT

Dear Customers and Partners,

We have experienced instability on our platform, which could cause some delays in delivery.

Our team is investigating the issue, and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

May 23, 14:04 PDT
Resolved - Date: 05/23/2023
Start Time: 03:41am PDT
End Time: 05:45 AM PDT

We received notification that the network issues previously reported by Econet (648/04) from Zimbabwe (ZW) have been resolved. Econet (648/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 23, 05:57 PDT
Identified - Date: 05/23/2023
Start Time: 03:41am PDT
End Time: Ongoing

We received notification that Econet from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 23, 03:46 PDT
Completed - The scheduled maintenance has been completed.
May 23, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 22:00 PDT
Update - Maintenance has been rescheduled. New date:

Date: 06/13/23
Start Time: 06/13/23 at 20:00 PDT
End Time: 06/14/23 at 03:00 PDT

Issue: US Multiple Operators Maintenance

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 15, 10:42 PDT
Scheduled - Issue: US Multiple Operators Maintenance

Date: 05/22/23
Start Time: 05/22/23 at 22:00 PDT
End Time: 05/23/23 at 04:00 PDT

Summary:
We have received notification that US Multiple Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 12, 08:28 PDT
Resolved - Date: 05/23/2023
Start Time: 07:06 PM PDT
End Time: 01:02 AM PDT

This is to inform you that previously reported degradation in delivery towards MTN mentioned has been resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 23, 01:20 PDT
Identified - Date: 05/22/23
Start Time: 07:06 PM PDT
End Time: Ongoing

We received notification that MTN networks are currently experiencing network issues globally, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 20:33 PDT
May 22, 2023
Resolved - Date: 05/22/23
Start Time: 07:06 PM PST
End Time: 10:53 PM PST

We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 23:28 PDT
Identified - Date: 05/22/23
Start Time: 07:06 PM PST
End Time: Ongoing

We received notification that MTN Uganda (641/10) from Uganda is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 19:07 PDT
Resolved - Date: 05/22/23
Start Time: 06:56 PM PDT
End Time: 10:53 PM PDT

We received notification that the network issues previously reported by ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) (620/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 23:19 PDT
Identified - Date: 05/22/23
Start Time: 06:56 PM PDT
End Time: Ongoing

We received notification that ScanCom Ltd (MTN) (620/01) from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 18:56 PDT
Resolved - Date: 05/22/23
Start Time: 06:50PM PDT
End Time: 10:53 PM PDT

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 23:13 PDT
Identified - Date: 05/23/23
Start Time: 06:50PM PDT 05/22/23
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 19:23 PDT
Resolved - Date:05/22/23
Start Time: 06:47 PM PDT
End Time: 10:53 PM PDT
We received notification that the network issues previously reported by Telecel Zambia Ltd (MTN) (645/02) from Zambia (ZM) have been resolved. Telecel Zambia Ltd (MTN) (645/02)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 23:10 PDT
Identified - Date: 05/23/23
Start Time: 06:47 PM PDT 05/22/23
End Time: Ongoing

We received notification that Telecel Zambia Ltd (MTN) (645/02) from Zambia (ZM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 19:03 PDT
Resolved - Date: 05/22/23
Start Time: 10:49 AM PDT
End Time: 03:15 PM PDT

We received notification that the network issues previously reported by ScanCom Ltd (MTN) (620/01) from Ghana (GH) have been resolved. ScanCom Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 16:41 PDT
Update - We are continuing to work on a fix for this issue.
May 22, 11:02 PDT
Identified - Date: 05/22/23
Start Time: 10:49 AM PDT
End Time: Ongoing

We received notification that ScanCom Ltd (MTN) (620/01) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 11:01 PDT
Resolved - Date: 05/22/23
Start Time: 01:08 PM PDT
End Time: 03:21 PM PDT

We received notification that the network issues previously reported by Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) from Argentina have been resolved. Telefonica Moviles Argentina SA (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 16:25 PDT
Identified - Date: 05/22/23
Start Time: 01:08 PM PDT
End Time: Ongoing

We received notification that Telefonica Moviles Argentina SA (Movistar) (722/01;001;07;007;10;010;070;70) from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 13:38 PDT
Resolved - Date: 05/22/2023
Start Time: 10:55 AM PDT
End Time: 2:26PM PDT

We received notification that the network issues previously reported by Telecel Zambia Ltd (MTN) from Zambia have been resolved. Telecel Zambia Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 16:16 PDT
Identified - Date: 05/22/2023
Start Time: 10:55 AM PDT
End Time: Ongoing

We received notification that Telecel Zambia Ltd (MTN) from Zambia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 11:05 PDT
Resolved - Date: 05/22/23
Start Time: 10:55 AM PDT
End Time: 01:58 PM PDT

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 15:11 PDT
Identified - Date: 05/22/23
Start Time: 10:55 AM PDT
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 10:59 PDT
Resolved - Date:05/22/23
Start Time: 10:51 AM PDT
End Time: 02:44 PM PDT

We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 14:45 PDT
Identified - Date: 05/22/23
Start Time: 10:51 AM PDT
End Time: Ongoing

We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 22, 11:02 PDT
Resolved - Start Date: 05/21/20233
Start Time: 22:10 PDT
End Date: 05/22-23
End Time: 10:55 AM PDT

We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 22, 11:08 PDT
Identified - Date: 05/21/20233
Start Time: 22:10 PDT
End Time: Ongoing

We received notification that Claro Chile from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 21, 22:21 PDT
May 21, 2023
Resolved - Date: 05/21/23
Start Time: 12:56PM PDT
End Time: 2:53PM PDT

We received notification that the network issues previously reported by Telefonica Moviles Nicaragua (710/30;300) from Nicaragua (NI) have been resolved. Telefonica Moviles Nicaragua (710/30;300) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 21, 14:55 PDT
Identified - Date: 05/21/23
Start Time: 12:56PM PDT
End Time: Ongoing

We received notification that Telefonica Moviles Nicaragua (710/30;300) from Nicaragua (NI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 21, 13:00 PDT
Resolved - Date: 05/21/23
Start Time: 01:36AM PDT
End Time: 06:58AM PDT

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) have been resolved. Orange (Transmisiones y Proy.) (370/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 21, 07:55 PDT
Identified - Date: 05/21/23
Start Time: 01:36 am PDT
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 21, 01:43 PDT
Resolved - Date: 05/21/23
Start Time: 03:55 am PDT
End Time: 04:29AM PDT

We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa (415/01) from Lebanon (LB) have been resolved. Mobile Interim Company 1 Alfa (415/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 21, 05:05 PDT
Identified - Date: 05/21/23
Start Time: 03:55 am PDT
End Time: Ongoing

We received notification that Mobile Interim Company 1 Alfa (415/01) from Lebanon (LB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 21, 03:56 PDT
May 20, 2023
Resolved - Date: 05/20/23
Start Time: 3:18PM PDT
End Time: 4:43PM PDT

We received notification that the network issues previously reported by Lycamobile (262/43) from Germany (DE) have been resolved. Lycamobile (262/43)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 20, 16:45 PDT
Identified - Date: 05/20/23
Start Time: 3:18PM PDT
End Time: Ongoing

We received notification that Lycamobile (262/43) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 20, 15:19 PDT
Resolved - Date: 05/20/23
Start Time: 06:14 AM PST
End Time: 07:33 AM PDT

We received notification that the network issues previously reported by Spice Nepal Private Ltd (Ncell) (429/02) from Nepal have been resolved. Spice Nepal Private Ltd (Ncell) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 20, 07:54 PDT
Identified - Date: 05/20/23
Start Time: 06:14 AM PST
End Time: Ongoing

We received notification that Spice Nepal Private Ltd (Ncell) (429/02) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

May 20, 06:27 PDT
Resolved - Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. All services are back to functioning properly.

We sincerely apologize for the inconvenience this may have caused you.

If you have any questions, please contact us at support@telesign.com.

May 20, 00:57 PDT
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform, which could cause increased processing time for PhoneID.

Our team is investigating the issue and will keep you updated as soon as we have preliminary findings.

If you have any questions, please get in touch with us at support@telesign.com.

May 19, 21:42 PDT