Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 9, 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 8, 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 07:31 PST
Identified - Effective 1st of February 2022, there will be changes in scrubbing logic for all service explicit messages to block them based on DND preferences.
Service Explicit Messages are the messages that are sent to customers after consent is received to send these messages. These are sent only after a thorough verification process, checking that the user has in fact approved such messages to be sent. These messages will also record the users’ consent for future such communications. Service Explicit SMS is used to send offers, discounts, or updates regarding services to existing customers.
Until now these messages were allowed all day for all users apart from Full DND, but as there have been some complaints from DND users, now these messages will be blocked all day for all DND users, allowed only for the ones that subscribed to them and for the non-DND users these messages will be allowed from 10 am until 9 pm.
In addition to this, the industry is beginning to review ALL service content templates registered on respective DLT platforms and will be blacklisting templates, which do not adhere to their stated purpose/classification, with or without prior notice to the concerned PE’s/End-Brand. They shall also be blocking/blacklisting templates which are reported as promotional/fraudulent in customer complaints or identified through the UCC-Detect mechanisms or reported by regulators/law enforcement agencies, as the case may be, with immediate effect.
Jan 31, 08:16 PST
Identified - Country: Iran
Operator: Irancell (MTN) (432/35)
Effective date: Already started
Details: From now on for the operator Irancell (MTN) (432/35) every content needs to be registered prior to sending, content approval and whitelisting are required in order to avoid spam and unapproved contents will not be delivered. This network only supports OTP traffic, other types are forbidden. The information required for the content registration is Sender ID, message content, company name, company website, type of the traffic, company country, company scope of activity and estimated traffic volume.
Jan 25, 07:59 PST
Identified - Effective March 1st, 2022, T-Mobile will be ending the grace period for 10DLC campaign activation fees. On or after March 1st, a $50 campaign fee will be charged for each 10DLC campaign that is activated or migrated.
In addition, T-Mobile will increase the per-message fees for any messaging traffic delivered by way of unsanctioned P2P/inter carrier routes.
The current SMS price is $0.003, effective 1st of March it will be $0.004; current MMS price is $0.01, effective 1st of March it will be $0.013.
Jan 14, 07:38 PST
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of January 2022
Details:
Effective January 1, 2022, T-Mobile will provide reduced 10DLC messaging fees for approved 501c3 charitable organizations, emergency, or educational campaigns. All 10DLC campaigns that are approved by T-Mobile for reduced messaging fees must comply with TCPA laws, CTIA Best Practices, and T-Mobile Messaging Guidelines.
• For Brands that have been confirmed by the Campaign Registry (“TCR”) as a 501c3 organization, all messaging fees will be waived as long as the Brand remains a 501c3 in good standing and the campaign is properly set up according to T-Mobile documentation.
• T-Mobile will waive the Special Business Review Request Fee for Fee Reduction requests.
• T-Mobile will, when applicable, review and determine approval of all submissions at its sole discretion on a case-by-case basis. Satisfying any stated criteria is not a guarantee of approval.
• The brand requesting fee reduction may not be an aggregator of messaging services.
• Any approved Fee Reductions must be provided directly to the brand associated with the submitted campaign, not the aggregator or CSP associated with that campaign.
• The Fee Reduction Program is confidential, including any communications, documents, and reduction decisions.
• Any Fee Reduction is offered at T-Mobile’s discretion and will be re-evaluated on an annual basis.
• Any provided free reduction may be revoked or reduced at any time.
• Fee Reduction will be immediately terminated, and past fee reductions will be applied retroactively should T-Mobile, in its sole discretion, determine:
o The brand approved for fee reduction is not directly benefitting from the provided fee reduction.
o Messaging Content is found to be inconsistent with the details provided in the Special Business Review – Pricing form or as provided in the campaign submission.
The following criteria must be met for these campaign types to qualify for reduced fees:
Campaign Type: 501c3 Charitable Organizations – (100% Reduction)
• The brand must be a 5013C organization in good standing and validated by TCR as part of brand registration.
• Standing will be evaluated on an annual basis.
Campaign Type: K-12 Education – (100% Reduction)
• Campaign messages must be provided as part of a free service offering for use by members of a K-12 educational institution.
• Standard T-Mobile rates will apply for Campaign messages that are part of a premium paid service offering for use by members.
Campaign Type Emergency – (100% Reduction)
• Campaign messages must be designed to support public safety/health during natural disasters, armed conflicts, pandemic outbreaks, and other national or regional emergencies.
• The content of the message must solely be informational.
• Campaign Vertical must be:
o Government (i.e. state, federal, or municipal organizations)
o Healthcare Agency or Authority
Dec 10, 03:37 PST
Identified - Country: Indonesia
Operator: Telkomsel (510/10); PT. XL Axiata Tbk (510/11;08)
Details: The operators Telkomsel and XL have announced the holiday freeze period:
Telkomsel
Freeze starts on Wednesday, December 22nd, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Wednesday, January 5th, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Wednesday, December 15th, 2021 23:59:59 GMT +7 (JKT time)
XL
Freeze starts on Tuesday, December 21st, 2021 00:00:00 GMT +7 (JKT time)
Freeze ends on Sunday, January 2nd, 2022 23:59:59 GMT +7 (JKT time)
The last date to submit Sender IDs for registration is Thursday, December 16th, 2021 23:59:59 GMT +7 (JKT time)
Dec 8, 09:09 PST
Identified - Country: USA
Operator: AT&T
Details:
AT&T has announced annual holiday freeze dates:
• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022
During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Identified - Country: USA
Operator: T-Mobile
Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)
Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December
Details:
T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)
However, effective October 1, 2021, T-Mobile will begin charging the following fees:
• NNID Registration - $2,000
• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);
• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);
• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Identified - Country: USA
Operator: T-Mobile, AT&T
Effective date: already started
Details:
T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.
AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.
AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:
Unsolicited Message Alerts:
-Must be addressed within five business days of publication;
-RCA must be attached to the audit prior to the audit being closed, and must include:
• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID
Phishing Alerts:
-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Identified - Countries: Canada
Operator: all
Effective date: 28th of October
Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: already started
Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia
Operator: MTN
Effective date: 15th of September
Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT