System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Operator Service Alert - Planned Maintenance - United States (US) - AT&T Mobility (310/030) - 08/04/2020
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Date: 08/04/2020
Start Time: 09:00 PM PDT
End Time: 08/05/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Operator Service Alert - Possible delivery issues to Vietnam Mobifone 452/01
Identified - Date: 27/07/2020
Start Time: 02:00 AM PDT
End Time: Ongoing

Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Operator Service Alert Afghanistan - Telephone Systems International (AWCC) 412/01
Identified - Date: 8/4/2020
Start Time: 4:11 AM PDT
End Time: Ongoing

We received notification that Telephone Systems International (AWCC) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:19 PDT
Operator Service Alert - Planned Maintenance - Sprint - 8/3/2020 - 8/4/2020
Investigating - Issue: US Operator - Sprint Maintenance

Date: 8/3/2020 - 8/4/2020
Start Time: 10:00 PM PDT
End Time: 4:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Aug 3, 23:18 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - Planned Maintenance - United States (US) - AT&T Mobility (310/030) - 08/05/2020 Aug 5, 21:00 - Aug 6, 04:00 PDT
Issue: US Operator - AT&T Mobility Maintenance

Date: 08/05/2020
Start Time: 09:00 PM PDT
End Time: 08/06/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 31, 17:09 PDT
TelePortal Maintenance - Scheduled Aug 6, 01:00-03:30 PDT
Date: 06/08/20
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Jul 31, 01:59 PDT
Operator Service Alert - Planned Maintenance - United States (US) - AT&T Mobility (310/030) - 08/06/2020 Aug 6, 21:00 - Aug 7, 04:00 PDT
Issue: US Operator - AT&T Mobility Maintenance

Date: 08/06/2020
Start Time: 09:00 PM PDT
End Time: 08/07/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jul 31, 17:10 PDT
Past Incidents
Aug 4, 2020
Operator Service Alert Afghanistan - Telephone Systems International (AWCC) 412/01
Resolved - Date: 04/08/2020
Start Time: 05:11 AM PDT
End Time: 01.16 PM PDT

We received notification that the network issues previously reported by Telephone Systems International (AWCC) from Afghanistan -have been resolved. Telephone Systems International (AWCC) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 4, 14:11 PDT
Identified - Date: 04/08/2020
Start Time: 05:11 AM PDT
End Time: Ongoing

We received notification that Telephone Systems International (AWCC) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:58 PDT
Operator Service Alert - Planned Maintenance - United States (US) - AT&T Mobility (310/030) - 08/03/2020
Completed - The scheduled maintenance has been completed.
Aug 4, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Date: 08/03/2020
Start Time: 09:00 PM PDT
End Time: 08/04/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 31, 17:09 PDT
Aug 3, 2020
Operator Service Alert Libya (LY) - El Madar Telephone (606/01)
Resolved - Date: 08/03/2020
Start Time: 10:22 AM PDT
End Time: 7:25 PM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 3, 19:32 PDT
Identified - Date: 08/03/2020
Start Time: 10:22 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 3, 10:33 PDT
Operator Service Alert India - Multiple operators partial degradation
Resolved - Date: 8/03/2020
Start Time: 1:38 AM PDT
End Time: 3:14 AM PDT

We received notification that the network issues previously reported by multiple operators from India have been resolved. End-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 3, 04:23 PDT
Identified - Date: 8/03/2020
Start Time: 1:38 AM PDT
End Time: Ongoing

We received notification that multiple operators from India are currently experiencing partial degradation issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Aug 3, 02:52 PDT
Aug 2, 2020
Operator Service Alert Venezuela - Corporacion Digitel C.A. (DIGITEL) (734/01)
Resolved - Date: 08/02/2020
Start Time: 3:50 AM PDT
End Time: 9:50 AM PDT

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 10:18 PDT
Identified - Date: 08/01/2020
Start Time: 3:50 AM PDT
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 1, 04:09 PDT
Operator Service Alert Colombia - Movil SA (Tigo) 732/103
Resolved - Date: 02/08/2020
Start Time: 00:41 AM PDT
End Time: 04:07 AM PDT

We received notification that the network issues previously reported by Movil SA (Tigo) from Colombia have been resolved. Movil SA (Tigo) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 04:41 PDT
Identified - Date: 02/08/2020
Start Time: 00:41 AM PDT
End Time: Ongoing

We received notification that Movil SA (Tigo) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 01:42 PDT
Operator Service Alert Iran - MCI/TCI 432/11
Resolved - Date: 02/08/2020
Start Time: 00:58 AM PDT
End Time: 01:55 AM PDT

We received notification that the network issues previously reported by MCI/TCI from Iran have been resolved. MCI/TCI end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 02:14 PDT
Identified - Date: 02/08/2020
Start Time: 00:58 AM PDT
End Time: Ongoing

We received notification that MCI/TCI from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 2, 01:44 PDT
Operator Service Alert Cameroon MTN Cameroon Ltd (624/01)
Resolved - Start Date: 07/31/2020
Start Time: 4:52 PM PDT
End Date: 08/01/2020
End Time: 09:00 PM PDT

We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon have been resolved. MTN Cameroon Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 2, 01:39 PDT
Identified - Date: 07/31/2020
Start Time: 4:52 PM PDT
End Time: Ongoing

We received notification that MTN Cameroon Ltd fro Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 31, 17:02 PDT
Aug 1, 2020
Operator Service Alert Iraq - AsiaCell 418/05
Resolved - Date: 07/31/2020
Start Time: 11:20 PM
End Date: 08/01/2020
End Time: 07:00 AM PDT

We received notification that the network issues previously reported by AsiaCell from Iraq have been resolved. AsiaCell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 1, 07:32 PDT
Identified - Date: 07/31/2020
Start Time: 11:20 PM
End Time: Ongoing

We received notification that AsiaCell from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 1, 01:49 PDT
Operator Service Alert Brazil - VIVO 724/06
Resolved - Date:07/31/2020
Start Time: 8:48 PM PDT
End Time: 11:40 PM PDT

We received notification that the network issues previously reported by VIVO from Brazil have been resolved. VIVO end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Aug 1, 01:55 PDT
Identified - Date: 07/31/2020
Start Time: 8:48 PM PDT
End Time: Ongoing

We received notification that VIVO from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 1, 01:53 PDT
Jul 31, 2020
Operator Service Alert - SMS planned maintenance affecting small US regional carriers - 07/31/2020
Completed - The scheduled maintenance has been completed.
Jul 31, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 21:00 PDT
Scheduled - Issue: US Operator - small US regional carriers

Date: 07/31/2020
Start Time: 09:00 PM PDT
End Time: 10:00 PM PDT

Summary:
We have received notification that US Operator mentioned below have informed us of planned maintenance on their SMS platform. During this time period mentioned above customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

Impacted Carrier(s):

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communicat ions USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 31, 13:33 PDT
Operator Service Alert Dominican Republic (DO) - Orange (Transmisiones y Proy.) (370/01)
Resolved - Date: 07/31/2020
Start Time: 03:26 PM PDT
End Time: 06:20 PM PDT

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from the Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 31, 18:27 PDT
Identified - Date: 07/31/2020
Start Time: 03:26 PM PDT
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 31, 15:39 PDT
Operator Service Alert - Planned Maintenance - T-Mobile USA - 2020-07-30
Completed - The scheduled maintenance has been completed.
Jul 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 22:00 PDT
Scheduled - Issue: US Operator - T-Mobile USA Maintenance

Start Date: 2020-07-30
Start Time: 10:00 PM PDT
End Date: 2020-07-31
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 29, 16:54 PDT
Jul 30, 2020
Operator Service Alert - Peru America Movil Peru S.A.C (CLARO PERU) (716/10)
Resolved - Date: 07/30/2020
Start Time: 02:28 PM PDT
End Time: 04:30 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU)] from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 30, 16:58 PDT
Identified - Date: 07/30/2020
Start Time: 02:28 PM PDT
End Time: Ongoing

We received notification that Peru America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 30, 14:44 PDT
Operator Service Alert - Planned Maintenance - US Cellular - 29/07/2020-30/07/2020
Completed - The scheduled maintenance has been completed.
Jul 30, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 23:01 PDT
Scheduled - Issue: US Operator - US Cellular Maintenance

Start Date: 29/07/2020
Start Time: 11:00 PM PDT
End Date: 30/07/2020
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 28, 00:44 PDT
Jul 29, 2020
TelePortal Service Interruption
Postmortem - Read details
Jul 29, 18:32 PDT
Resolved - Dear Customers,

Our Network Engineers have identified and successfully resolved this incident.We apologize if you had any issues in accessing the portal or reports and encourage you to try again now. TeleSign core services were not affected.
Jul 29, 17:17 PDT
Investigating - Dear Customers,

Currently the user portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services are not affected.

Our Network Operations Team is currently investigating and working on a speedy resolution.
Jul 29, 15:28 PDT
Operator Service Alert Brazil - CTBC Cellular 724/07
Resolved - Date: 07/29/2020
Start Time: 11:11 AM PDT
End Time: 2:00 PM PDT

We received notification that the network issues previously reported by CTBC Cellular from Brazil have been resolved. CTBC Cellular end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 14:26 PDT
Identified - Date: 07/29/2020
Start Time: 11:11 AM PDT
End Time: Ongoing

We received notification that CTBC Cellular from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 11:21 PDT
Operator Service Alert Malaysia - Celcom Axiata Berhad 502/13
Resolved - Date: 07/29/2020
Start Time: 6:43 AM PDT
End Time: 07:16 AM PDT

We received notification that the network issues previously reported by Celcom Axiata Berhad from Malaysia have been resolved. Celcom Axiata Berhad end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 29, 07:45 PDT
Identified - Date: 07/29/2020
Start Time: 6:43 AM PDT
End Time: Ongoing

We received notification that Celcom Axiata Berhad from Malaysia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 29, 06:50 PDT
Operator Service Alert - Planned Maintenance - T-Mobile - 28/07/20
Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 22:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Start Date: 28/07/20
Start Time: 10:00 PM PDT
End Date: 29/07/20
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 27, 17:41 PDT
Jul 28, 2020
Operator Service Alert - Iran - Irancell (MTN) 432/35
Resolved - Date: 07/28/2020
Start Time: 2:40 PM PDT
End Time: 5:50 PM PDT

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 19:01 PDT
Identified - Date: 07/28/2020
Start Time: 2:40 PM PDT
End Time: Ongoing

We received notification that Irancell (MTN) 432/35 from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 28, 14:52 PDT
Operator Service Alert - Urgent Maintenance - US Sprint
Completed - The scheduled maintenance has been completed.
Jul 28, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 23:31 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 07/27/2020
Start Time: 11:00 PM PST
End Time: 07/28/2020 05:00 AM PST

Summary:
We have received notification that US Operator US Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Sprint users may experience a temporary delay in message delivery. Other US operators will not be affected by this US Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 27, 23:28 PDT
Jul 27, 2020
Operator Service Alert Libya - El Madar Telephone 606/01
Resolved - Date: 07/27/20
Start Time: 01:58 PM PDT
End Time: 09:47 PM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 22:35 PDT
Identified - Date: 07/27/20
Start Time: 01:58 PM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 14:15 PDT
Operator Service Alert Vietnam - Viettel Mobile 452/04
Resolved - Date: 07/27/20
Start Time: 06:30 PM PDT
End Time: 07:20 PM PDT

We received notification that the network issues previously reported by Viettel Mobile from Vietnam have been resolved. Viettel Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 20:27 PDT
Identified - Date: 07/27/20
Start Time: 06:30 PM PDT
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 18:55 PDT
Operator Service Alert Libya (LY) - El Madar Telephone (606/01)
Resolved - Date: 07/27/20
Start Time: 06:07 AM PDT
End Time: 08:00 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 27, 08:59 PDT
Identified - Date: 07/27/20
Start Time: 06:07 AM PDT
End Time: Ongoing

We received notification that El Madar from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 27, 06:15 PDT
Jul 26, 2020

No incidents reported.

Jul 25, 2020
Operator Service Alert Panama - Cable & Wireless 714/01
Resolved - Date: 25/07/20
Start Time: 11:11 AM PDT
End Time: 04:36 PM PDT

We received notification that the network issues previously reported by Cable & Wireless from Panama have been resolved. Cable & Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 17:52 PDT
Identified - Date: 25/07/20
Start Time: 11:11 AM PDT
End Time: Ongoing

We received notification that Cable & Wireless from Panama is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 25, 11:25 PDT
Operator Service Alert United States - SPRINT 310/053
Resolved - Date: 25/07/2020
Start Time: 08:40 AM PDT
End Time: 12:20 PM PDT

We received notification that the network issues previously reported by SPRINT from the United States have been resolved. SPRINT end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 14:35 PDT
Identified - Date: 25/07/2020
Start Time: 08:40 AM PDT
End Time: Ongoing

We received notification that SPRINT from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 25, 09:44 PDT
Operator Service Alert Honduras - Telefonica Celular S.A (CELTEL) 708/02
Resolved - Date: 25/07/2020
Start Time: 08:21 AM PDT
End Time: 12:30 PM PDT

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) from Honduras have been resolved. Telefonica Celular S.A (CELTEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 12:34 PDT
Identified - Date: 25/07/2020
Start Time: 08:21 AM PDT
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) from Honduras is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 25, 08:32 PDT
Operator Service Alert New Zealand (NZ) - NZ Communications (2degrees) (530/24)
Resolved - Date: 04/25/2020
Start Time: 01:28 AM PDT
End Time: 2:12 AM PDT

We received notification that the network issues previously reported by NZ Communications (2degrees) from New Zealand have been resolved. NZ Communications (2degrees) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 02:27 PDT
Identified - Date: 04/25/2020
Start Time: 01:28 AM PDT
End Time: Ongoing

We received notification that NZ Communications (2degrees) from New Zealand is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 25, 01:46 PDT
Operator Service Alert Honduras - Telefonica Celular S.A (CELTEL) 708/02
Resolved - Date: 24/07/2020
Start Time: 8:56 PM PDT
End Time: 11:26 PM PDT

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) from Honduras have been resolved. Telefonica Celular S.A (CELTEL) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 25, 00:10 PDT
Identified - Date: 24/07/2020
Start Time: 8:56 PM PDT
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) from Honduras is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 24, 21:06 PDT
Jul 24, 2020
Operator Service Alert Zimbabwe (ZW) - Econet (648/04)
Resolved - Date: 07/24/20
Start Time: 3:30 PM PDT
End Time: 08:03 PM PDT

We received notification that the network issues previously reported by Econet from Zimbabwe have been resolved. Econet end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 24, 20:57 PDT
Identified - Date: 07/24/20
Start Time: 3:30 PM PDT
End Time: Ongoing

We received notification that Econet from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 24, 15:44 PDT
Operator Service Alert Libya (LY) - El Madar Telephone (606/01)
Resolved - Date: 07/24/20
Start Time: 03:42 PM PDT
End Time: 05:04 PM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 24, 17:21 PDT
Identified - Date: 07/24/20
Start Time: 03:42 PM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 24, 15:50 PDT
SMS Delivery Delay - Videotron Canadas
Resolved - Dear Customers and Partners,

SMS delivery has now been restored as of 00:27 AM PDT/PST.

We are currently reviewing root cause and will provide additional information once we have completed the investigation.
Jul 24, 00:52 PDT
Identified - Dear Customers and Partners,

Our internal monitoring system shows intermittent SMS delivery delays on Videotron Canadas traffic starting at 11:51PM PDT/PST.

Our Network Operations Team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.
Jul 24, 00:19 PDT
Jul 23, 2020
Operator Service Alert Ukraine - TriMob LLC 255/07
Resolved - Date: 07/23/2020
Start Time: 10:25 PM PST/PDT
End Time: 03:25 AM PST/PDT

We received notification that the network issues previously reported by TriMob LLC from Ukraine have been resolved. TriMob LLC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 23, 03:45 PDT
Identified - Date: 07/22/2020
Start Time: 10:25 PM PST/PDT
End Time: Ongoing

We received notification that TriMob LLC from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 22:36 PDT
Jul 22, 2020
Operator Service Alert Syria Syratel 417/01
Resolved - Date: 07/22/2020
Start Time: 05:55 AM PDT
End Time: 09:30 AM PDT

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 22, 09:55 PDT
Identified - Date: 07/22/2020
Start Time: 05:55 AM PDT
End Time: Ongoing

We received notification that Syria Syratel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 22, 06:03 PDT
Operator Service Alert - Planned Maintenance - United States
Completed - The scheduled maintenance has been completed.
Jul 22, 02:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 20:15 PDT
Scheduled - Date: 07/21/2020
Start Time: 08:00 PM PDT
End Time: 02:00 AM PDT

Summary:
Dear Customers and Partners, we have received notification that there might be message latency to the United States at the time-frame specified above, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 21, 20:13 PDT
Jul 21, 2020
Operator Service Alert Libya - Libyana Mobile Phone 606/00
Resolved - Date: 21/07/2020
Start Time: 08:47 AM PDT
End Time: 10:58 AM PDT

We received notification that the network issues previously reported by Libyana Mobile Phone from Libya have been resolved. Libyana Mobile Phone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jul 21, 11:48 PDT
Identified - Date: 21/07/2020
Start Time: 08:47 AM PDT
End Time: Ongoing

We received notification that Libyana Mobile Phone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jul 21, 08:56 PDT
Operator Service Alert - Planned Maintenance - Sprint USA - 7/20
Completed - The scheduled maintenance has been completed.
Jul 21, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 23:01 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 07/20/2020
Start Time: 11:00 PM PDT
End Time: 05:00 AM PDT 07/21/2020

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jul 15, 20:00 PDT
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