System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - We received notification that Zanzibar Telecom (ZANTEL) from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 4, 10:37 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Issue: US Operators Maintenance

Date: 5/29/2019
Start Time: 01:00 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification from our supplier about planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US operators may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

We apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on May 16, 08:37 PDT
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019
Resolved - We received notification from our downstream provider that the network issues previously reported for USA operators have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Start Time / End Time:
2019-05-24 08:55:00 PDT
2019-05-24 10:25:00 PDT

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 24, 11:00 PDT
Update - We are continuing to work on a fix for this issue.
May 24, 10:30 PDT
Identified - We received notification from our downstream provide that they identified an issue affecting SMS messaging services that might may cause a delay in the delivery of SMS messages for USA mobile operators.

We will issue further updates as soon as they become available.

If you require any additional assistance, please contact support@telesign.com
May 24, 10:23 PDT
Resolved - Our Network Engineers confirmed that services are operational and no issues present. Please find bellow time frames for mentioned:

1) Start and end time: 07:04 AM - 07:14 AM PDT
1) Start and end time: 07:50 AM - 08:00 AM PDT

We sincerely apologize for the inconvenience this may have caused you. If you require any additional assistance, please contact support@telesign.com
May 24, 10:06 PDT
Update - Monitoring has shown this issue may have continued beyond the times posted for some customers, our engineers are continuing to monitor and we will update time frames when we know more. Services are operational and traffic looks normal now.
May 24, 08:31 PDT
Update - We are continuing to monitor for any further issues.
May 24, 08:07 PDT
Update - We are continuing to monitor for any further issues.
May 24, 07:42 PDT
Monitoring - Date: 24 May 2019
Start time: 07:04 AM PDT
End time: 07:14 AM PDT

We are aware some customers may have received errors or experienced delayed responses hitting PhoneID, Score and Voice services from 07:04 AM PDT for about 10 minutes. We are investigating the cause of this issue, however it is no longer present and all traffic is being processed normally since 07:14 AM PDT.

We apologize for any inconvenience. If you have experienced this issue and want to report it, or have any questions, please contact support@telesign.com.
May 24, 07:40 PDT
May 23, 2019

No incidents reported.

May 22, 2019
Completed - The scheduled maintenance has been completed.
May 22, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:00 PDT
Scheduled - Issue: US Operator - Cellular Corp USA Maintenance

Start Date: 2019-05-21
Start Time: 11 PM PDT
End Date: 2019-05-22
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator Cellular Corp USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular Corp USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular Corp USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 17, 01:00 PDT
Resolved - We received notification that the network issues previously reported by Telus from Canada have been resolved. Telus end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 22, 01:16 PDT
Identified - We received notification that Telus from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 21, 12:42 PDT
May 21, 2019
Completed - The scheduled maintenance has been completed.
May 21, 23:36 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:30 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 2019-05-21
Start Time: 2019-05-21 23:30:00 PDT
End Time: 2019-05-21 23:35:00 PDT

Summary:
We have received a notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 21, 14:38 PDT
Resolved - We received notification that the network issues previously reported by Coscom (Ucell) from Uzbekistan have been resolved. Coscom (Ucell) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 21, 04:36 PDT
Identified - We received notification that Coscom (Ucell) from Uzbekistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 21, 03:51 PDT
May 20, 2019
Completed - The scheduled maintenance has been completed.
May 20, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 01:01 PDT
Scheduled - Date: 05/20/2018
Start Time: 01:00 AM PDT
End Time: 03:30 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned timeframe. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
May 14, 10:26 PDT
Completed - The scheduled maintenance has been completed.
May 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 23:00 PDT
Scheduled - Dear Customers and Partners,

We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued on the carrier gateway for delivery once the maintenance has been completed.

If you have any questions or concerns regarding this maintenance event, please contact support@telesign.com.

Kind Regards,
TeleSign Support
May 19, 21:52 PDT
May 18, 2019

No incidents reported.

May 17, 2019
Resolved - We received notification that the network issues previously reported by Nextel from Brazil have been resolved. Nextel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 17, 11:16 PDT
Identified - We received notification that NEXTEL International from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 17, 10:12 PDT
May 16, 2019
Completed - The scheduled maintenance has been completed.
May 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 19:00 PDT
Scheduled - We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. There is no expected customer impact as a result of this maintenance, however, in the unlikely event of a disruption to the service, MO SMS or MT SMS will be queued by the carrier for delivery once the maintenance has been completed.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 13, 10:49 PDT
May 15, 2019
Resolved - We received notification that the network issues previously reported by Atheer Telecom Iraq (zain IQ) 418/20 from Iraq have been resolved. Atheer Telecom Iraq (zain IQ) 418/20 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 15, 22:22 PDT
Identified - We received notification that Atheer Telecom Iraq (zain IQ) from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 15, 18:59 PDT
Completed - The scheduled maintenance has been completed.
May 15, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 19:01 PDT
Scheduled - We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. There is no expected customer impact as a result of this maintenance, however, in the unlikely event of a disruption to the service, MO SMS or MT SMS will be queued by the carrier for delivery once the maintenance has been completed.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
May 13, 10:53 PDT
May 14, 2019
Resolved - Dear Customers and Partners,

Start: 03:42 UTC (20:42 PDT, 14 May)
End: 03:50 UTC (20:50 PDT, 14 May)

We were experiencing possible delays of SMS and Voice delivery starting at 03:42 UTC.
[EDIT] - Some customers would have also received client side errors ( e.g This product is not enabled for this CustomerID )

This has been resolved at 03:50 UTC.

We are currently reviewing root cause and will provide additional information once we have completed the investigation.
May 14, 21:07 PDT
May 13, 2019
Resolved - We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 13, 13:22 PDT
Identified - We received notification that Nepal Nepal Mobile (Nepal Telecom) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
May 13, 10:59 PDT
May 12, 2019
Resolved - Dear Customers and Partners,

Our internal monitoring system showed intermittent Callback delivery delays starting at 6:30 AM PDT and ending at 8:43 AM PDT.

Please note that none of the Products were affected only DLR.

Our Network Operations team confirmed that the issue is resolved and callbacks are delivering without delays.

For any additional information please contact support@telesign.com
May 12, 09:00 PDT
May 11, 2019

No incidents reported.