System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Operator Service Alert Germany D2 (Vodafone) (262/02;04;09;10;42)
Identified - Date: 11/23/2020
Start Time: 5:21 AM PST
End Time: Ongoing

We received notification that D2 Vodafone from Germany is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 05:42 PST
Operator Service Alert - Possible delivery issues to Vietnam Mobifone 452/01
Identified - Date: 27/07/2020
Start Time: 02:00 AM PDT
End Time: Ongoing

Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
TelePortal Maintenance - Scheduled Nov 26, 01:00-02:30 PST
Date: 11/26/2020
Start Time: 01:00 AM PST
End Time: 03:30 AM PST

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Nov 13, 00:31 PST
Operator Service Alert - Planned Maintenance - Verizon USA 12/02/2020 Dec 2, 22:00 - Dec 3, 04:00 PST
Issue: US Operator - Verizon USA Maintenance

Date: 12/02/2020
Start Time: 10:00 PM PST
End Time: 4:00 AM PST

Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 23, 10:31 PST
Operator Service Alert - Planned Maintenance - Verizon Wireless - 12/02/2020 Dec 2, 22:00 - Dec 3, 04:00 PST
Issue: US Operator - Verizon Wireless Maintenance

Date: 12/02/2020
Start Time: 10:00 PM PDT
End Time: 12/03/2020 at 04:00AM PDT

Summary:
We have received notification that US Operator Verizon Wireless will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon Wireless users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon Wireless operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 11, 11:07 PST
Operator Service Alert - Planned Maintenance - Verizon Wireless - 12/07/2020 Dec 7, 22:00 - Dec 8, 04:00 PST
Issue: US Operator - [Operator Name] Maintenance

Date: 12/07/2020
Start Time: 10:00 PM PDT
End Time: 12/08/2020 04:00 AM PDT

Summary:
We have received notification that US Operator Verizon Wireless will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon Wireless users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon Wireless operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 11, 11:36 PST
Past Incidents
Nov 24, 2020

No incidents reported today.

Nov 23, 2020
Possible Delays
Resolved - Dear Customers and Partners,

Issue on our platform is resolved and no problems are observed.

If you have any questions, please contact us at support@telesign.com.
Nov 23, 23:44 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Nov 23, 23:09 PST
Operator Service Alert Indonesia PT. XL Axiata Tbk (510/11;08)
Resolved - Date: 11/23/2020
Start Time: 7:26 AM PST
End Time: 8:45 AM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia has been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 10:11 PST
Identified - Date: 11/23/2020
Start Time: 7:26 AM PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 08:09 PST
Nov 22, 2020
Operator Service Alert Senegal Sentel 608/02
Resolved - Date: 11/22/2020
Start Time: 04:17 PM PST
End Time: 06:30 PM PST

We received notification that the network issues previously reported by Senegal Sentel from Senegal have been resolved. Senegal Sentel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 18:43 PST
Identified - Date: 11/22/2020
Start Time: 04:17 PM PST
End Time: Ongoing

We received notification that Senegal Sentel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 16:26 PST
Nov 21, 2020
Operator Service Alert T-MOBILE USA (310/023)
Resolved - Date: 11/18/2020
Start Time: 08:40 PM PST
End Time: 02:15 AM PST

We received notification that the network issues previously reported by T-MOBILE from USA have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 21, 09:43 PST
Identified - Date: 11/17/2020
Start Time: 08:40 PM PDT
End Time: Ongoing

We received notification that T-MOBILE from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 22:05 PST
Operator Service Alert Sudan - Zain 634/01
Resolved - Date: 11/08/2020
Start Time: 11:45 PM PST
End Time: 03:00 AM PST

We received notification that the network issues previously reported by Zain from Sudan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 21, 09:33 PST
Identified - Date: 11/03/2020
Start Time: 11:45 PM PDT/PST
End Time: Ongoing

We received notification that Zain from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 4, 01:19 PST
Operator Service Alert - Bangladesh (BD) - GrameenPhone (470/01)
Resolved - Date: 11/15/20
Start Time: 11:37 AM PST
End Time: 02:40 PM PST

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 21, 09:06 PST
Identified - Date: 11/15/20
Start Time: 11:37 AM PST
End Time: Ongoing

We received notification that GrameenPhone (470/01) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 15, 11:50 PST
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Operator Service Alert Tanzania - Vodacom 640/04
Resolved - Date: 11/19/2020
Start Time: 11:03 AM PST
End Time: 11:38 AM PST

We received notification that the network issues previously reported by Vodacom from Tanzania have been resolved. Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 19, 12:14 PST
Identified - Date: 11/19/2020
Start Time: 11:03 AM PST
End Time: Ongoing

We received notification that Vodacom from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 19, 11:44 PST
Operator Service Alert - Planned Maintenance - AT&T - 11/18/2020
Completed - The scheduled maintenance has been completed.
Nov 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:01 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 11/18/2020
Start Time: 09:00 PM PDT
End Time: 11/19/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 03:51 PST
Operator Service Alert - Planned Maintenance - US Cellular - 11/18/2020
Completed - The scheduled maintenance has been completed.
Nov 19, 02:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 21:30 PST
Scheduled - Issue: US Operator - US Cellular Maintenance

Date: 11/18/2020
Start Time: 09:30PM PST
End Time: 11/19/2020 - 02:30AM PST

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 03:55 PST
Nov 18, 2020
Operator Service Alert Honduras - Telefonica Celular S.A (CELTEL) 708/02
Resolved - Date: 11/18/2020
Start Time: 10:33 AM PST
End Time: 07:30 PM PST

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) from Honduras have been resolved. Telefonica Celular S.A (CELTEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 20:02 PST
Identified - Date: 11/18/2020
Start Time: 10:33 AM PST
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) from Honduras is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 10:44 PST
Operator Service Alert Indonesia - PT. XL Axiata Tbk (510/11;08)
Resolved - Date: 11/18/2020
Start Time: 03:41 PM PST
End Time: 08:05 PM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 19:35 PST
Identified - Date: 11/18/2020
Start Time: 03:41 PM PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 16:25 PST
Operator Service Alert Argentina - Personal GSM 1900 (722/02;020;34;034;340;341;36;036)
Resolved - Date: 11/18/2020
Start Time: 01:42 PM PST
End Time: 02:10 PM PST

We received notification that the network issues previously reported by Personal GSM 1900 from Argentina have been resolved. Personal GSM 1900 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 15:08 PST
Identified - Date: 11/18/2020
Start Time: 01:42 PM PST
End Time: Ongoing

We received notification that Personal GSM 1900 from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 14:25 PST
Operator Service Alert Singapore StarHub (525/05;06;08)
Resolved - Date: 11/18/2020
Start Time: 6:22 AM PST
End Time: 12:46 PM PST

We received notification that the network issues previously reported by StarHub from Singapore have been resolved. StarHub end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 13:31 PST
Identified - Date: 11/18/2020
Start Time: 6:22 AM PST
End Time: Ongoing

We received notification that Singapore StarHub is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 06:58 PST
Operator Service Alert Ukraine (UA) - Kyivstar (255/03;02)
Resolved - Date: 11/18/20
Start Time: 06:49 AM PST
End Time: 07:38 AM PST

We received notification that the network issues previously reported by Kyivstar from Ukraine have been resolved. Kyivstar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 07:58 PST
Identified - Date: 11/18/20
Start Time: 06:49 AM PST
End Time: Ongoing

We received notification that Kyivstar from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 07:07 PST
Operator Service Alert - Planned Maintenance - AT&T - 11/17/2020
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:01 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 11/17/2020
Start Time: 09:00 PM PDT
End Time: 11/18/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 03:51 PST
Operator Service Alert - Planned Maintenance - AT&T USA - 11/17/2020 -11/18/2020
Completed - The scheduled maintenance has been completed.
Nov 18, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 PST
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: 11/17/2020
Start Time: 09.00 PM11/17/2020 PDT/PST
End Time: 04.00 AM 11/18/2020 PDT/PST

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 16, 21:04 PST
Nov 17, 2020
Operator Service Alert Syria - Syratel 417 / 01
Resolved - Date: 11/17/2020
Start Time: 04:16 AM PST
End Time: 11:46 AM PST

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 12:15 PST
Identified - Date: 11/17/2020
Start Time: 04:16AM PST
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 04:35 PST
Operator Service Alert Bangladesh - Robi Axiata 470/02
Resolved - Date: 11/17/2020
Start Time: 09:55 AM PST
End Time: 11:20 AM PST

We received notification that the network issues previously reported by Robi Axiata from Bangladesh have been resolved. Robi Axiata end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 11:44 PST
Identified - Date: 11/17/2020
Start Time: 09:55 AM PST
End Time: Ongoing

We received notification that Robi Axiata from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 10:03 PST
Operator Service Alert - Planned Maintenance - T-Mobile US - 11/16/2020
Completed - The scheduled maintenance has been completed.
Nov 17, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:30 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 11/16/2020
Start Time: 8:30 PM PST
End Time: 11/17/2020 - 3:30 AM PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 16, 04:29 PST
Planned Maintenance - Canada - Possible SMS Delivery Delays - 11/17/2020
Completed - The scheduled maintenance has been completed.
Nov 17, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 01:00 PST
Scheduled - Issue: Canada Operators - Scheduled Maintenance

Expected Impact: Only customers using a dedicated shortcodes might experience latency.

Affected service(s): MO/MT/DR
Market: Canada - All

Date: 11/17/2020
Start Time: 01:00 AM PST
End Time: 03:00 AM PST

Summary:
We have been informed about possible delivery delays affecting customers using dedicated shortcodes in Canada, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 13, 12:23 PST
Nov 16, 2020
Operator Service Alert Chile (CL) - Telefonica Movil de Chile (730/02)
Resolved - Date: 11/16/2020
Start Time: 07.33 PM PDT
End Time: 09.30 PM PDT

We received notification that the network issues previously reported by Telefonica Movil de Chile from Chile (CL) have been resolved. Telefonica Movil de Chile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 16, 21:32 PST
Identified - Date: 11/16/2020
Start Time: 07.33 PM PDT
End Time: Ongoing

We received notification that Telefonica Movil de Chile from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 16, 19:42 PST
Nov 15, 2020
Nov 14, 2020
Operator Service Alert - Libya - El Madar Telephone 606/01
Resolved - Date: 11/14/2020
Start Time: 11:26 AM PST
End Time: 18:50 PM PST

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 18:55 PST
Identified - Date: 11/14/2020
Start Time: 11:26 AM PST
End Time: Ongoing

We received notification that El Madar Telephone 606/01 from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 14, 11:32 PST
Operator Service Alert Peru - Entel 716/07;17
Resolved - Date: 11/14/20
Start Time: 01:50 PM PST
End Time: 02:35 PM PST

We received notification that the network issues previously reported by Entel from Peru have been resolved. Entel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 14:39 PST
Update - We are continuing to work on a fix for this issue.
Nov 14, 14:37 PST
Identified - Date: 11/14/20
Start Time: 01:50 PM PST
End Time: Ongoing

We received notification that Entel from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 14, 14:00 PST
Nov 13, 2020
Operator Service Alert Indonesia - Indosat Ooredoo 510/01
Resolved - Date: 11/13/2020
Start Time: 09:19 AM PST
End Time: 10:10 AM PST

We received notification that the network issues previously reported by Indosat Ooredoo from Indonesia have been resolved. Indosat Ooredoo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 13, 10:21 PST
Identified - Date: 11/13/2020
Start Time: 09:19 AM PST
End Time: Ongoing

We received notification that Indosat Ooredoo from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 13, 09:42 PST
Nov 12, 2020
Operator Service Alert Ukraine - PEOPLENet - Telesystems of Ukraine (255/21)
Resolved - Date:11/12/2020
Start Time: 07:30 PM PST
End Time: 10:48 PM PST

We received notification that the network issues previously reported by PEOPLENet - Telesystems of Ukraine from Ukraine have been resolved. PEOPLENet - Telesystems of Ukraine end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 12, 23:04 PST
Identified - Date: 11/12/20
Start Time: 07:30 PM PST
End Time: Ongoing

We received notification that PEOPLENet - Telesystems of Ukraine from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 12, 19:12 PST
Operator Service Alert Ecuador Corporacion Nacional de Telecomunicaciones CNT E.P (740/02)
Resolved - Date:11/12/20
Start Time: 3:36 PM PST
End Time: 10:40 PM PST

We received notification that the network issues previously reported by Corporacion Nacional de Telecomunicaciones CNT E.P from Ecuador have been resolved. Corporacion Nacional de Telecomunicaciones CNT E.P end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 12, 22:56 PST
Identified - Date: 11/12/2020
Start Time: 3:36 PM PST
End Time: Ongoing

We received notification that Corporacion Nacional de Telecomunicaciones CNT E.P from Ecuador is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 12, 15:46 PST
Operator Service Alert Bangladesh (BD) - Robi Axiata (470/02)
Resolved - Date: 11/12/2020
Start Time: 05:16 AM PDT
End Time: 07:48 AM PDT

We received notification that the network issues previously reported by Robi Axiata from Bangladesh have been resolved. Robi Axiata end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 12, 07:53 PST
Identified - Date: 11/12/2020
Start Time: 05:16 AM PDT
End Time: Ongoing

We received notification that Robi Axiata from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 12, 05:41 PST
Operator Service Alert Bangladesh - Airtel 470/06
Resolved - Date: 11/12/2020
Start Time: 05:33 AM PST
End Time: 07:20 AM PST

We received notification that the network issues previously reported by Airtel from Bangladesh have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 12, 07:39 PST
Identified - Date: 11/12/2020
Start Time: 05:33 AM PST
End Time: Ongoing

We received notification that Airtel from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 12, 05:52 PST
Operator Service Alert Indonesia - PT. XL Axiata Tbk 510/11;08
Resolved - Date:11/12/2020
Start Time: 03:19AM PST
End Time: 04:40AM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 12, 05:01 PST
Identified - Date: 11/12/2020
Start Time: 03:19AM PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 12, 03:36 PST
Nov 11, 2020
Operator Service Alert Netherlands - T-Mobile (Ben) 204/16;20
Resolved - Date:11/12/2020
Start Time: 09:16PM PST
End Time: 09:35PM PST

We received notification that the network issues previously reported by T-Mobile (Ben) from Netherlands have been resolved. T-Mobile (Ben) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 22:07 PST
Update - We are continuing to work on a fix for this issue.
Nov 11, 22:03 PST
Identified - Date: 11/12/2020
Start Time: 09:16PM PST
End Time: Ongoing

We received notification that T-Mobile (Ben) from Netherlands is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 21:39 PST
Operator Service Alert Indonesia (ID) - PT. XL Axiata Tbk (510/11)
Resolved - Date: 11/11/2020
Start Time: 03.17 PM PDT
End Time: 07.14 PM PDT

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia (ID)have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 19:19 PST
Identified - Date: 11/11/2020
Start Time: 03.17 PM PDT
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 15:25 PST
Operator Service Alert Somalia (SO) - Telesom (637/01)
Resolved - Date: 11/11/2020
Start Time: 10:42 AM PST
End Time: 06:16 PM PST

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 18:22 PST
Identified - Date: 11/11/2020
Start Time: 10:42 AM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 10:52 PST
Operator Service Alert Tunisia (TN) - Tunisie Telecom (605/02)
Resolved - Date: 11/11/2020
Start Time: 01.48 PM PDT
End Time: 04.03 PM PDT

We received notification that the network issues previously reported by Tunisie Telecom from Tunisia (TN) have been resolved. Tunisie Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 16:18 PST
Identified - Date: 11/11/2020
Start Time: 01.48 PM PDT
End Time: Ongoing

We received notification that Tunisie Telecom from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 13:56 PST
Operator Service Alert Sudan Sudani One 634/07
Resolved - Date: 11/11/2020
Start Time: 12:14 AM PST
End Time: 11:10 AM PDT

We received notification that the network issues previously reported by Sudani One from Sudan have been resolved. Sudani One end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 11:21 PST
Identified - Date: 11/11/2020
Start Time: 12:14AM PST
End Time: Ongoing

We received notification that Sudan Sudani One is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 00:39 PST
Operator Service Alert - Urgent Maintenance - USA T-Mobile 11/10/2020
Resolved - Date: 11/10/2020
Start Time: 11:00 PM PST
End Time: 11/11/2020 03:00 AM PST

We received notification that the network maintenance previously reported by T-Mobile from USA have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 02:23 PST
Investigating - Issue: US Operator - USA T-Mobile Maintenance

Date: 11/10/2020
Start Time: 11:00 PM PST
End Time: 11/11/2020 03:00 AM PST

Summary:
We have received notification that US Operator USA T-Mobile will be performing urgent maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to USA T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this USA T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 10, 22:28 PST
Nov 10, 2020
Operator Service Alert Canada - Freedom Mobile Inc. 302/490
Resolved - Date: 11/10/2020
Start Time: 09:10 AM PST
End Time: 10:10 AM PST

We received notification that the network issues previously reported by Freedom Mobile Inc. from Canada have been resolved. Freedom Mobile Inc. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 10, 11:45 PST
Identified - Date: 11/10/2020
Start Time: 09:10 AM PST
End Time: Ongoing

We received notification that Freedom Mobile Inc. from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 10, 10:15 PST
Operator Service Alert - Planned Maintenance - Verizon US - 11/9/2020
Completed - The scheduled maintenance has been completed.
Nov 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:03 PST
Scheduled - Issue: US Operator - Verizon Maintenance

Date: 11/9/2020
Start Time: 11/9/2020 - 10:00 PM PDT
End Time: 11/10/2020 - 05:00 AM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 3, 08:20 PST
Operator Service Alert - Planned Maintenance - United States (US) - T-MOBILE 310/023 - 11/09/2020
Completed - The scheduled maintenance has been completed.
Nov 10, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:02 PST
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Start Date: 11/09/2020
Start Time: 10:00 PM PST
End Date: 11/10/2020
End Time: 03:30 AM PST

Summary:
We have received notification that US Operator T-MOBILE will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-MOBILE operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 9, 15:41 PST
Operator Service Alert - Planned Maintenance - Sprint US - 11/9/2020
Completed - The scheduled maintenance has been completed.
Nov 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 22:03 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 11/9/2020
Start Time: 11/9/2020 - 10:00 PM PDT
End Time: 11/10/2020 - 3:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 3, 12:13 PST
Operator Service Alert - Planned Maintenance - Sprint US - 11/09/2020
Completed - The scheduled maintenance has been completed.
Nov 10, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 21:00 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 11/09/2020 - 11/10/2020
Start Time: 09:00 PM PDT/PST
End Time: 01:00 AM IN PDT/PST

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 4, 02:40 PST
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