System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operator Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018
Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 PDT
Scheduled - Issue: US Operator - Cellular Maintenance

Date: 06/07/2018
Start Time: 11:00 PM PDT
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 09:30 PDT
Resolved - We received notification that the network issues previously reported by Manx from United Kingdom have been resolved. Manx end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 8, 00:33 PDT
Identified - We received notification that Manx from United Kingdom is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 7, 18:25 PDT
Jun 7, 2018
Resolved - Date: 06/06/2018
Start Time: 06/06/2018 11:00 PM PDT
End Time: 06/07/2018 01:30 AM PDT

We received notification that the planned maintenance previously reported by US Cellular from United States has been completed. US Cellular end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 01:54 PDT
Identified - Issue: US Operator - US Cellular Maintenance

Date: 06/06/2018
Start Time: 06/06/2018 11:00 PM PDT
End Time: 06/07/2018 02:00 AM PDT
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 23:22 PDT
Jun 6, 2018
Resolved - We received notification that the network issues previously reported by Nigeria Communications Ltd MTN from Nigeria have been resolved. Nigeria Communications Ltd MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 6, 14:36 PDT
Identified - We received notification that Nigeria Communications Ltd MTN from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 6, 04:44 PDT
Resolved - We are informed this maintenance is complete
Jun 6, 02:06 PDT
Identified - Issue: Canada Provider - Maintenance: potential delivery delays

Date: 6 June 2018
Start Time: 1 AM PDT
End Time: 2 AM PDT

Summary:
We have received notification that emergency maintenance will take place at the above times on a service used to resolve Canadian numbers. This maintenance has the potential to cause minor delivery delays for all Canadian Operators.

TeleSign will monitor the impact and take appropriate steps as necessary.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 00:44 PDT
Resolved - We received notification that the maintenance previously reported by Operator AT&T from United States has been finished. AT&T end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 6, 01:22 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 18:32 PDT
Investigating - Issue: US Operator - AT&T Maintenance

Date: 06/05/2018
06:00 PM PDT
06/06/2018 03:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 5, 18:29 PDT
Jun 4, 2018

No incidents reported.