System Status
This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 22:00 PDT
Jun 21, 22:00 PDT
Scheduled - Issue: US Operator - Verizon USA - Maintenance
Date: 06/21/21- 06/22/21
Start Time: 10:00 PM PDT - 06/21/21
End Time: 03:00 AM PDT -06/22/21
Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Date: 06/21/21- 06/22/21
Start Time: 10:00 PM PDT - 06/21/21
End Time: 03:00 AM PDT -06/22/21
Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Identified - Date: 06/04/21
Start Time: 00:00 AM PDT
End Time: Ongoing
We received notification that Telco dba Claro from Puerto Rico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 19:13 PDT
Start Time: 00:00 AM PDT
End Time: Ongoing
We received notification that Telco dba Claro from Puerto Rico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 17, 19:13 PDT
Identified - Country: Belarus
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Operator: all
Effective Date: already started
Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Operator: Ethiopian Telecommunications
Effective Date: already started
Details: Sender ID registration is introduced for Ethiopian Telecommunications;
Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);
Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;
Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Operator: all
Effective Date: 1st of June
Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
MTC Saudi Arabia needs additional NOC in order to register Sender IDs from local companies
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Identified - Country: Saudi Arabia
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Operator: MTC Saudi Arabia (420/04)
Effective Date: Already started
Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Operator: all
Effective Date: Already Started
Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Operator: All
Effective Date: Already Started
Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Operator: all
Effective Date: Already started
Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Operator: MegaFon (250/02)
Effective Date: already started
Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Operator: Hanoi Telecom (452/05)
Effective Date: 3-May-21
Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Standard Services
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California Consumer Privacy Act (CCPA)
Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Operator Service Alert - Planned Maintenance - multiple small US carriers - 06/22/21-06/23/21
Jun 22, 21:00 - Jun 23, 01:30 PDT
Issue: US Operator - multiple small US carriers Maintenance
Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT
Summary:
We have received notification that multiple small US carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to multiple small US carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this multiple small US carriers maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 18, 17:11 PDT
Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 01:30 AM PDT
Summary:
We have received notification that multiple small US carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to multiple small US carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this multiple small US carriers maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 18, 17:11 PDT
Operator Service Alert - Planned Maintenance - AT&T USA - 06/22/21-06/23/21
Jun 22, 21:00 - Jun 23, 04:00 PDT
Issue: US Operator - AT&T USA Maintenance
Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 18, 17:06 PDT
Date: 06/22/21-06/23/21
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 18, 17:06 PDT
Operator Service Alert - Planned Maintenance - Verizon USA
Jun 22, 21:00 - Jun 23, 02:00 PDT
Issue: US Operator - Verizon USA Maintenance
Date: 06/22/2021
Start Time: 09:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT
Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 21, 19:23 PDT
Date: 06/22/2021
Start Time: 09:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT
Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 21, 19:23 PDT
Operator Service Alert - Planned Maintenance - AT&T - 06/22/01 - 06/23/01
Jun 22, 21:00 - Jun 23, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 06/22/01 - 06/23/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 17, 16:30 PDT
Date: 06/22/01 - 06/23/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 17, 16:30 PDT
Operator Service Alert - Planned Maintenance - US Cellular - 06/23/2021
Jun 22, 23:00 - Jun 23, 02:00 PDT
Issue: US Operator - US Cellular Maintenance
Date: 06/22/2021
Start Time: 11:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 12, 21:13 PDT
Date: 06/22/2021
Start Time: 11:00 PM PDT
End Time: 06/23/2021 02:00 AM PDT
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 12, 21:13 PDT
Operator Service Alert - Planned Maintenance - AT&T - 06/23/01 - 06/24/01
Jun 23, 21:00 - Jun 24, 04:00 PDT
Issue: US Operator - AT&T Maintenance
Date: 06/23/01 - 06/24/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 17, 16:31 PDT
Date: 06/23/01 - 06/24/01
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 17, 16:31 PDT
Operator Service Alert - Planned Maintenance - Verizon USA - 06/23/21 - 06/24/21
Jun 23, 22:00 - Jun 24, 03:00 PDT
Issue: US Operator -Verizon USA Maintenance
Date: 06/23/21
Start Time: 10:00 PM PDT 06/23/21
End Time: 03:00 AM PDT 06/24/21
Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 15, 09:13 PDT
Date: 06/23/21
Start Time: 10:00 PM PDT 06/23/21
End Time: 03:00 AM PDT 06/24/21
Summary:
We have received notification that US Operator Verizon USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon USA operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Posted on Jun 15, 09:13 PDT