System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.

All Systems Operational

Standard Services Operational

SMS Operational

Voice Operational

PhoneID Operational

Score Operational

App Verify Operational

Developer Portal Operational

Enterprise Services Operational

SMS Verify Operational

Voice Verify Operational

Smart Verify Operational

Push Verify Operational

PhoneID Standard Operational

PhoneID Contact Operational

PhoneID Live Operational

TelePortal Operational

Operator Alerts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

TelePortal and Portal Maintenance Scheduled - November 29th Nov 29, 01:00-03:30 PST

Date: 11/29/2018
Start Time: 01:00 PDT
End Time: 03:30 PDT

TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 15, 05:21 PST

Past Incidents

Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

Operator Service Alert Chile - WOM (Nextel) 730/04

Resolved - We received notification that the network issues previously reported by WOM (Nextel) from Chile have been resolved. WOM (Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 03:04 PST

Identified - We received notification that WOM (Nextel) from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 13, 20:56 PST

Operator Service Alert Jordan - Zain 416/01

Resolved - We received notification that the network issues previously reported by Zain from Jordan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 00:51 PST

Identified - We received notification that Zain from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Start Date and Time 14 Nov 2018 01:52 UTC
Nov 13, 17:55 PST

Nov 12, 2018

No incidents reported.

Nov 11, 2018

Operator Service Alert United States - AT&T USA

Resolved - We received notification that the network issues previously reported by AT&T USA from United States have been resolved. AT&T USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

RESOLVED: 2018-11-11 4:30:00 PM PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 16:48 PST

Identified - We received notification that AT&T USA from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 13:31 PST

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

Operator Service Alert United States - AT&T USA

Resolved - We received notification that the network issues previously reported by AT&T USA from United States have been resolved. AT&T USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 12:23 PST

Operator Service Alert - RESOLVED - United States - AT&T USA

Resolved - We received notification that AT&T USA from United States was experiencing network issues, and this may have caused a delay in the delivery of SMS messages. Operator has now come to a resolution.

Impacted Carrier(s):
AT&T USA

Start Time: 2018-11-08 05:28:20 PDT
End Time: 2018-11-08 05:47:00 PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 09:12 PST

Operator Service Alert - Planned Maintenance - Sprint USA - 2018-11-07

Resolved - Issue: US Operator - Sprint USA Maintenance

Date: 2018-11-07
Start Time: 2018-11-07 23:00:00 PDT
End Time: 2018-11-08 07:00:00 PDT

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 8, 08:59 PST

Operator Service Alert - Planned Maintenance - Sprint USA - 2018-11-07 - 2018-11-08

Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 PST

Scheduled - Issue: US Operator - [Operator Name] Maintenance

Start Date: 2018-11-07
Start Time: 11:00 PM PST

End Date: 2018-11-08
End Time: 05:00 AM PST

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 6, 06:27 PST

Nov 7, 2018

Operator Service Alert Belarus - Mobile Digital Communications (VELCOM) 257/01

Resolved - We received notification that the network issues previously reported by Mobile Digital Communications from Belarus have been resolved. Mobile Digital Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 7, 07:39 PST

Identified - We received notification that Mobile Digital Communications (VELCOM) from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 7, 05:30 PST

Nov 6, 2018

No incidents reported.

System Status

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