System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 PDT
Scheduled - Issue: US Operator - Verizon USA Maintenance

Date: 10/19/2020
Start Time: 10:00 PM PDT
End Time: 10/22/2020 at 09:30 PM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Identified - Date: 27/07/2020
Start Time: 02:00 AM PDT
End Time: Ongoing

Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Planned Maintenance - Market: Canada Oct 21, 21:00 - Oct 22, 01:00 PDT
Dear Customers and Partners,

Please be advised that one of our carrier partners will be performing an emergency maintenance activity as per the below schedule:

Start Date Time: 10/21/2020 9 PM PDT
Start Date Time: 10/22/2020 1 AM PDT

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.
Posted on Oct 20, 05:26 PDT
Issue: US Operator - US Cellular Maintenance

Start Time: 10/21/2020 9:30 PM PDT
End Time: 10/22/2020 3:30 AM PDT

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Oct 17, 06:05 PDT
TelePortal Maintenance - Scheduled Oct 29, 01:00-03:30 PDT
TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The TelePortal / Portal may become unavailable to customers intermittently, and reporting may not work during this time.
Posted on Oct 16, 02:35 PDT
Past Incidents
Oct 21, 2020
Resolved - Date: 10/21/2020
Start Time: 05.16 AM PDT
End Time: 7.45 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 21, 07:56 PDT
Identified - Date: 10/21/2020
Start Time: 05.16 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 21, 05:36 PDT
Resolved - Date: 10/21/2020
Start Time: 03:13 AM PDT
End Time: 04:03 AM PDT

We received notification that the network issues previously reported by Partner Orange from Israel have been resolved. Partner Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 21, 04:17 PDT
Identified - Date: 10/21/2020
Start Time: 03:13 AM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 21, 03:26 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:30 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 10/20/2020
Start Time: 10/20/2020 - 9:30 PM PDT
End Time: 10/21/2020 - 3:30 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 19, 19:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 21, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 21:01 PDT
Scheduled - Impacted Carrier(s):
AT&T USA

Impact Scope: Standard Rate MT SMS, MO SMS

Start: 10/20/2020 9 PM PDT
End: 10/21/2020 12 AM PDT

There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, MO/MT SMS will be queued by the carrier for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.
Oct 19, 11:51 PDT
Oct 20, 2020
Resolved - Start Date: 10/19/2020
Start Time: 11:12 PM PDT
End Date: 10/20/2020
End Time: 02:45 AM PDT

We received notification that the network issues previously reported by Medi Telecom from Morocco have been resolved. Medi Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 20, 03:31 PDT
Identified - Date: 10/19/2020
Start Time: 11:12 PM PDT
End Time: Ongoing

We received notification that Medi Telecom from Morocco is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 23:29 PDT
Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 22:00 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 10/19/2020
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT - 10/20/2020

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 12, 10:39 PDT
Oct 19, 2020
Resolved - Date: 10/19/2020
Start Time: 1:21 PM PDT
End Time: 3:09 PM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 19, 17:13 PDT
Identified - Date: 10/19/2020
Start Time: 1:21 PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 13:47 PDT
Resolved - Date: 10/19/2020
Start Time: 10.59 AM PDT
End Time: 11.40 AM PDT

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 19, 12:39 PDT
Identified - Date: 10/19/2020
Start Time: 10.59 AM PDT
End Time: Ongoing

We received notification that GrameenPhone (470/01) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 11:18 PDT
Resolved - Date:10/19/20
Start Time: 06:06 AM PDT
End Time: 7 AM PDT

We received notification that the network issues previously reported by Telecom from Tunisie have been resolved. Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 19, 07:34 PDT
Identified - Date: 10/19/2020
Start Time: 06.06 AM PDT
End Time: Ongoing

We received notification that Tunisie Telecom (605/02) from Tunisia (TN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 19, 06:22 PDT
Completed - The scheduled maintenance has been completed.
Oct 19, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 22:01 PDT
Scheduled - Issue: US Operator - SPRINT US Maintenance

Date: 10/18/2020
Start Time: 10:00 PM PDT
End Time: 10/19/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator SPRINT US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to SPRINT US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this SPRINT US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 9, 02:19 PDT
Oct 18, 2020
Resolved - Date: 10/18/2020
Start Time: 11:29 AM PDT
End Time: 1:00 PM PDT

We received notification that the network issues previously reported by Peru Viettel Mobile from Peru have been resolved. Peru Viettel Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 18, 13:07 PDT
Identified - Date: 10/18/2020
Start Time: 11:29 AM PDT
End Time: Ongoing

We received notification that Peru Viettel Mobile from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 18, 11:40 PDT
Oct 17, 2020
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 PDT
Scheduled - Issue: US Operator - SPRINT PCS Maintenance

Date: 10/16/2020
Start Time: 10:00 PM PDT
End Time: 10/17/2020 at 03:00 AM

Summary:
We have received notification that US Operator SPRINT PCS will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to SPRINT PCS users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this SPRINT PCS operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 29, 04:32 PDT
Completed - The scheduled maintenance has been completed.
Oct 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 22:00 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 10/16/2020
Start Time: 10:00 PM PDT
End Date: 10/17/2020
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 28, 16:28 PDT
Oct 16, 2020
Resolved - Date: 10/16/2020
Start Time: 1 PM PDT
End Time: 7:10 PM PDT

We received notification that the issues previously reported have been resolved.

All services are now operating as expected.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 20:27 PDT
Identified - Date: 10/16/2020
Start Time: 1 PM PDT
End Time: Ongoing

Impact Scope: Standard Rate MT SMS, MO SMS, SMS Delivery Reports

Since 10/16/2020 1 PM PDT, US and CA landline and toll-free numbers have been experiencing an issue with their SMS service.

As a result of this issue, a portion of standard rate MT and MO SMS messages sent from a landline and toll-free numbers are not being received in a timely manner by subscribers.

There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Oct 16, 13:49 PDT
Resolved - Date: 10/16/2020
Start Time: 07:41 AM PDT
End Time: 3:10 PM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 15:16 PDT
Identified - Date: 10/16/2020
Start Time: 07:41 AM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 16, 07:51 PDT
Resolved - Date: 10/16/2020
Start Time: 12:52 PM PDT
End Time: 3 PM PDT

We received notification that the network issues previously reported by ENTEL PSC Telecomunicaciones from Chile have been resolved. ENTEL PSC Telecomunicaciones end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 15:13 PDT
Identified - Date: 10/16/2020
Start Time: 12.52 PM PDT
End Time: Ongoing

We received notification that ENTEL PSC Telecomunicaciones from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 16, 13:04 PDT
Resolved - Date: 10/15/2020
Start Time: 07:00 AM PDT
End Time: 11:00 AM PDT

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 09:05 PDT
Identified - Date: 10/15/2020
Start Time: 07:00 AM PDT
End Time: Ongoing

We received notification that Vodafone from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 15, 06:05 PDT
Completed - The scheduled maintenance has been completed.
Oct 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 10/15/20 - 10/16/20
Start Time: 9:00 PM PDT/PST
End Time: 3:00 AM PDT/PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 12, 14:37 PDT
Resolved - Date: 10/15/2020
Start Time: 10:47 PM PDT
End Time: 11:55 PM PDT

We received notification that the network issues previously reported by Digitel (Sun Cellular Mobile) from Philippines have been resolved. Digitel (Sun Cellular Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 02:27 PDT
Identified - Date: 10/15/2020
Start Time: 10:47 PM PDT
End Time: Ongoing

We received notification that Digitel (Sun Cellular Mobile) from Philippines is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 15, 23:56 PDT
Resolved - Date: 10/15/2020
Start Time: 10:47 PM PDT
End Time: 11:55 PM PDT

We received notification that the network issues previously reported by Smart Communications from Philippines have been resolved. Smart Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 16, 02:26 PDT
Identified - Date: 10/15/2020
Start Time: 10:47 PM PDT
End Time: Ongoing

We received notification that Smart Communications from the Philippines is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 15, 23:58 PDT
Oct 15, 2020
Resolved - Date: 10/15/2020
Start Time: 4:36 PM PDT
End Time: 5:40 PM PDT

We received notification that the network issues previously reported by NZ Communications (2degrees) from New Zealand have been resolved. NZ Communications (2degrees) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 15, 17:56 PDT
Identified - Date: 10/15/2020
Start Time: 4:36 PM PDT
End Time: Ongoing

We received notification that NZ Communications (2degrees) [530/24] from New Zealand is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 15, 16:44 PDT
Completed - The scheduled maintenance has been completed.
Oct 15, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 10/14/20 - 10/15/20
Start Time: 9:00 PM PDT/PST
End Time: 3:00 AM PDT/PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 12, 14:34 PDT
Oct 14, 2020
Resolved - Date: 10/14/2020
Start Time: 2:55 PM PDT
End Time: 5:10 PM PDT

We received notification that the network issues previously reported by Peru Viettel Mobile from Peru have been resolved. Peru Viettel Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 14, 18:07 PDT
Identified - Date: 10/14/2020
Start Time: 2:55 PM PDT
End Time: Ongoing

We received notification that Viettel Mobile from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 14, 15:04 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 03:00 PDT
Scheduled - Issue: CA Operator - Telus Canada

Date: 10/14/20
Start Time: 03:00 AM PDT
End Time: 04:00 AM PDT

Summary:
We have received notification that CA Operator Telus Canada will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Telus Canada users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other CA operators will not be affected by this Telus Canada operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 25, 10:34 PDT
Completed - The scheduled maintenance has been completed.
Oct 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 10/13/20 - 10/14/20
Start Time: 11:00 PM PDT/PST
End Time: 2:00 AM PDT/PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 12, 16:20 PDT
Oct 13, 2020
Resolved - Date: 10/13/20
Start Time: 3:54 PM PDT/PST
End Time: 6:37 PM PDT/PST

We received notification that the network issues previously reported by KaR-Tel LLP (Beeline) from Kazakhstan have been resolved. KaR-Tel LLP (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 13, 18:41 PDT
Identified - Date: 10/13/20
Start Time: 3:54 PM PDT/PST
End Time: Ongoing

We received notification that KaR-Tel LLP (Beeline) from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 13, 16:06 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:01 PDT
Scheduled - Issue: US Operator - US cellular Maintenance

Date: 10/12/2020
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT - 10/13/2020

Summary:
We have received notification that US Operator US cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 12, 13:23 PDT
Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 22:00 PDT
Scheduled - Issue: US Operator - SPRINT US Maintenance

Start Date: 10/12/2020
Start Time: 10:00 PM PDT
End Date: 10/13/2020
End Time: 03:00 AM PDT

Summary:
We have received notification that US Operator SPRINT US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to SPRINT US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this SPRINT US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 5, 10:58 PDT
Resolved - Date: 10/12/2020
Start Time: 11:37 PM PDT
End Time: 12:25 AM PDT

We received notification that the network issues previously reported by SK Telecom from South Korea have been resolved. SK Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 13, 00:34 PDT
Oct 12, 2020
Resolved - Date: 10/12/2020
Start Time: 01:13 AM PDT
End Time: 03:11 AM PDT

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 12, 04:19 PDT
Identified - Date: 10/12/2020
Start Time: 01:13 AM PDT
End Time: Ongoing

We received notification that Vodafone from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 12, 01:23 PDT
Completed - The scheduled maintenance has been completed.
Oct 12, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 21:00 PDT
Scheduled - Issue: US Operator - AT&T USA Maintenance

Date: 10/11/2020
Start Time: 10/11/2020 9:00 PM PDT
End Time:10/12/2020 3:00 AM PDT

Summary:
We have received notification that US Operator AT&T USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 10, 17:19 PDT
Oct 11, 2020
Resolved - Date: 10/11/2020
Start Time: 2:44 PM PDT
End Time: 3:57 PM PDT

We received notification that the network issues previously reported by Ufone (Pak Telecom Mobile) from Pakistan have been resolved. Ufone (Pak Telecom Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 11, 16:04 PDT
Identified - Date: 10/11/2020
Start Time: 2:44 PM PDT
End Time: Ongoing

We received notification that Ufone (Pak Telecom Mobile) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 11, 14:52 PDT
Resolved - Dear Customers and Partners,

Telesign platform was available, but some transactions didn't reach end users in time frame of 6 seconds. This lasted from 07:26:04 AM PDT till 07:26:10 AM PDT

We sincerely apologize for the inconvenience this may have caused you.
Oct 11, 08:37 PDT
Monitoring - Dear Customers and Partners,

Telesign platform experienced temporary connection issue.

Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.

We sincerely apologize for the inconvenience this may have caused you.
Oct 11, 08:21 PDT
Resolved - Start Time: 10/10/20 10:48 AM PDT
End Time: 10/11/20 03:31 AM PDT

We received notification that the network issues previously reported by Sudani One from Sudan have been resolved. Sudani One end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 11, 03:39 PDT
Identified - Date: 10/10/20
Start Time: 10:48 AM PDT/PST
End Time: Ongoing

We received notification that Sudani One from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 10, 11:03 PDT
Completed - The scheduled maintenance has been completed.
Oct 11, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:00 PDT
Scheduled - Issue: US Operator - SPRINT PCS Maintenance

Date: 10/10/2020
Start Time: 10:00 PM PDT
End Time: 10/11/2020 at 03:00 AM

Summary:
We have received notification that US Operator SPRINT PCS will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to SPRINT PCS users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this SPRINT PCS operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 29, 04:32 PDT
Oct 10, 2020
Resolved - Date: 10/10/2020
Start Time: 02:23 AM PDT
End Time: 03:55 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 10, 04:16 PDT
Identified - Date: 10/10/2020
Start Time: 02:23 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone 606/01 from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 10, 02:41 PDT
Resolved - Date: 10/10/2020
Start Time: 2:20 AM PDT
End Time: 3:00 AM PDT

We received notification that the network issues previously reported by Hanoi Telecom from Vietnam have been resolved. Hanoi Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 10, 03:05 PDT
Identified - Date: 10/10/2020
Start Time: 2:20 AM PDT
End Time: Ongoing

We received notification that Hanoi Telecom from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 10, 02:28 PDT
Resolved - Date: 10/09/2020
Start Time: 11:18 AM PDT
End Time: 5:34 PM PDT

We received notification that the network issues previously reported in Canada, have been resolved. Delivery remains high and all services are restored.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused.

If you have additional questions, please feel free to contact support@telesign.com.
Oct 10, 01:25 PDT
Update - We are continuing to investigate this issue.
Oct 9, 11:52 PDT
Investigating - Date: 10/09/2020
Start Time: 11:18 AM PDT
End Time: Ongoing
We received notification that all operators in Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Oct 9, 11:18 PDT
Oct 9, 2020
Resolved - Date: 10/19/2020
Start Time: 07.30 PM PDT
End Time: 11:10 PM PDT

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 9, 23:31 PDT
Identified - Date: 10/09/2020
Start Time: 07.30 PM PDT
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela (VE)is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 9, 20:00 PDT
Resolved - Date: 10/09/2020
Start Time: 10:03 PM PDT
End Time: 11:36 PM PDT

We received notification that the network issues previously reported by Kyrgyzstan O! (NurTelecom Ltd) from Kyrgyzstan have been resolved. Kyrgyzstan O! (NurTelecom Ltd) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 9, 00:08 PDT
Identified - Date: 10/09/2020
Start Time: 10:03 PM PDT
End Time: Ongoing

We received notification that Kyrgyzstan O! (NurTelecom Ltd) from Kyrgyzstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 22:09 PDT
Oct 8, 2020
Resolved - Date: 10/08/2020
Start Time: 06:16 AM PDT
End Time: 11:05 AM PDT

We received notification that the network issues previously reported by Golan Telecom from Israel have been resolved. Golan Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 11:15 PDT
Identified - Date: 10/08/2020
Start Time: 06:16 AM PDT
End Time: Ongoing

We received notification that Golan Telecom from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 06:24 PDT
Resolved - Date: 10/08/2020
Start Time: 06:00 AM PDT
End Time: 08:09 AM PDT

We received notification that the network issues previously reported by Sprint from United States have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 10:20 PDT
Identified - Date: 10/08/2020
Start Time: 06:06 AM PDT
End Time: Ongoing

We received notification that Sprint from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 08:35 PDT
Resolved - Date: 10/08/2020
Start Time: 06:00 AM PDT
End Time: 09:50 AM PDT

We received notification that the network issues previously reported by China Unicom from China have been resolved. China Unicom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 10:07 PDT
Identified - Date: 10/08/2020
Start Time: 06:00 AM PDT
End Time: Ongoing

We received notification that China Unicom from China is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 08:00 PDT
Resolved - Date: 10/08/2020
Start Time: 03:24 AM PDT
End Time: 04:25 AM PDT

We received notification that the network issues previously reported by SPRINT PCS from USA have been resolved. SPRINT PCS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 8, 04:56 PDT
Identified - Date: 10/08/2020
Start Time: 03:24 AM PDT
End Time: Ongoing

We received notification that SPRINT PCS from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 8, 04:25 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT
Scheduled - Issue: US Operator - Verizon Maintenance

Date: 10/07/2020 - 10/08/2020
Start Time: 10/07/2020 - 8:00 PM PDT
End Time: 10/08/2020 - 4:00 AM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 6, 17:50 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:01 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 10/07/2020
Start Time: 10:00 PM PDT
End Time: 03:00 AM PDT - 10/08/2020

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 30, 10:34 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 01:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 22:30 PDT
Scheduled - Issue: US Operator - Cellular Corp USA Maintenance

Date: 10/07/2020
Start Time: 10:30 PM PDT
End Time: 10/08/2020 at 01:30 AM PDT

Summary:
We have received notification that US Operator Cellular Corp USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular Corp USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular Corp USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 5, 01:26 PDT
Completed - The scheduled maintenance has been completed.
Oct 8, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 20:00 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 10/07/2020
Start Time: 08:00 PM PDT
End Time: 10/08/2020 at midnight

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 7, 17:46 PDT
Oct 7, 2020
Resolved - Date: 10/07/2020
Start Time: 09:05 AM PDT
End Time: 09:35 AM PDT

We received notification that the quality degradation previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia has been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Oct 7, 09:40 PDT
Identified - Date: 10/07/2020
Start Time: 09:26 AM PDT
End Time: Ongoing

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) from Colombia is currently having quality degradation in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 7, 09:36 PDT
Completed - The scheduled maintenance has been completed.
Oct 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 23:08 PDT
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 10/06/2020
Start Time: 11:00 PM PDT
End Time: 05:00 AM PDT - 10/7/2020

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this [Operator Name] operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 6, 23:07 PDT
Completed - The scheduled maintenance has been completed.
Oct 7, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 21:30 PDT
Scheduled - Issue: US Operator - T-Mobile US Maintenance

Date: 10/06/2020
Start Time: 9:30 PM PDT
End Time: 3:30 AM PDT

Summary:
We have received notification that US Operator T-Mobile US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Oct 6, 01:15 PDT