System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.

All Systems Operational

Standard Services Operational

SMS Operational

Voice Operational

PhoneID Operational

Score Operational

App Verify Operational

Developer Portal Operational

Enterprise Services Operational

SMS Verify Operational

Voice Verify Operational

Smart Verify Operational

Push Verify Operational

PhoneID Standard Operational

PhoneID Contact Operational

PhoneID Live Operational

TelePortal Operational

Operator Alerts Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 18, 2018

No incidents reported today.

Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018

No incidents reported.

Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

TeleSign Alert - US Operator Cellular Maintenance - 06/07/2018

Completed - The scheduled maintenance has been completed.
Jun 8, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 23:00 PDT

Scheduled - Issue: US Operator - Cellular Maintenance

Date: 06/07/2018
Start Time: 11:00 PM PDT
End Time: 02:00 AM PDT

Summary:
We have received notification that US Operator Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 09:30 PDT

[United Kingdom] Operator Service Alert - [Manx 234/58]

Resolved - We received notification that the network issues previously reported by Manx from United Kingdom have been resolved. Manx end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 8, 00:33 PDT

Identified - We received notification that Manx from United Kingdom is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 7, 18:25 PDT

Jun 7, 2018

TeleSign Alert - US Operator US Cellular Maintenance - 06/07/2018

Resolved - Date: 06/06/2018
Start Time: 06/06/2018 11:00 PM PDT
End Time: 06/07/2018 01:30 AM PDT

We received notification that the planned maintenance previously reported by US Cellular from United States has been completed. US Cellular end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 01:54 PDT

Identified - Issue: US Operator - US Cellular Maintenance

Date: 06/06/2018
Start Time: 06/06/2018 11:00 PM PDT
End Time: 06/07/2018 02:00 AM PDT
Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 23:22 PDT

Jun 6, 2018

Nigeria Operator Service Alert - Nigeria Communications Ltd (MTN) 621/30

Resolved - We received notification that the network issues previously reported by Nigeria Communications Ltd MTN from Nigeria have been resolved. Nigeria Communications Ltd MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 6, 14:36 PDT

Identified - We received notification that Nigeria Communications Ltd MTN from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 6, 04:44 PDT

TeleSign Alert - Canada Provider Maintenance - 6 June 2018

Resolved - We are informed this maintenance is complete
Jun 6, 02:06 PDT

Identified - Issue: Canada Provider - Maintenance: potential delivery delays

Date: 6 June 2018
Start Time: 1 AM PDT
End Time: 2 AM PDT

Summary:
We have received notification that emergency maintenance will take place at the above times on a service used to resolve Canadian numbers. This maintenance has the potential to cause minor delivery delays for all Canadian Operators.

TeleSign will monitor the impact and take appropriate steps as necessary.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 6, 00:44 PDT

TeleSign Alert - US Operator AT&T Maintenance - 06/05/2018 06:00 PM PDT - 06/06/2018 03:00 AM PDT

Resolved - We received notification that the maintenance previously reported by Operator AT&T from United States has been finished. AT&T end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 6, 01:22 PDT

Monitoring - A fix has been implemented and we are monitoring the results.
Jun 5, 18:32 PDT

Investigating - Issue: US Operator - AT&T Maintenance

Date: 06/05/2018
06:00 PM PDT
06/06/2018 03:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 5, 18:29 PDT

Jun 4, 2018

No incidents reported.