System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Investigating - Date: 11/30/21
Start Time: 09:10 PM PST
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Belgium.
Please note that DSC 8152 is impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.
Nov 30, 21:51 PST
Identified - Country: Czech Republic

Operators: T-Mobile and O2 (Telefonica)

Effective Date: Already started

Details: The Sender ID registration fees for the Czech Republic operators:

- operator T-Mobile has a monthly fee of $5;
- operator O2 (Telefonica) has a one-time fee of $9;
Nov 29, 05:29 PST
Identified - Date: 11/26/21
Start Time: 05:06 PST
End Time: Ongoing

We received notification from our Partners they are currently observing messaging latency issues towards some Canadian carriers. That may cause a delay in the delivery of SMS messages from Toll-Free Numbers. This issue may be impacting MT messaging as well as DLRs.

We apologize for any inconvenience and appreciate your patience.
We will inform you once the issue has been resolved.
Nov 26, 06:06 PST
Identified - Country: Canada

Details: The Canadian Common Short Code Application Guidelines is updated and the most important updates are:

1. The list of participating Wireless Service Providers (WSPs) is updated, added are Execulink, Fibernetics, Iristel, and Wightman Telecom. The addition of these carriers to the Application and Letter of Approval is still in process.

2. Added new language requirements for the Mandatory Keywords:

• French keywords AIDE and ARRET will always be required to return responses in French, regardless of the intended audience or the language in which the program is being applied and run. Meaning, English-only programs will still be required to implement French responses to AIDE and ARRET.
• Likewise, English keywords HELP and STOP will always be required to return English responses.
• INFO will be required to return a bilingual response.
• Customer support pages/URLs will not need to be translated, but will need to include a language denotation in the MT itself. E.g.: Alertes de l’ACTS: Pour de l’aide, visitez: https://www.cwta.ca/ [EN]. 2 alertes/sem. Répondez ARRET pour désabonner. FraisStdDeMsgs&DonnéesPeuv.S’appl.

The purpose of these changes is to ensure a uniform user experience and to ensure that important customer care and high-level program information is equally available and accessible to users in both English and French.
Starting November 13, 2022, any programs found not respecting the new language requirements will be flagged as a violation of the Guidelines and will need to be addressed through the usual audit process!


3. Additional information for Cannabis programs included:

CSC programs related to alcohol, tobacco, marijuana/cannabis, gaming/gambling, and any other age restricted or mature content are not typically run using a CSC, but may be approved on a case-by-case basis by the Short Code Council. Regarding cannabis/marijuana, WSPs will review and consider these applications on a case-by-case basis. It is important to note that not all WSPs will consider cannabis related Programs for approval. Due to the sensitive nature of programs that fall within this category (“Programs Requiring Special Consideration”), any violations will result in an immediate review, and possible revocation, of the Short Code in question, by the Short Code Council.
Nov 23, 08:05 PST
Identified - Country: Chad

Operator: Millicom

Effective Date: Already Started

Details: Generic Sender IDs are forbidden for operator Millicom. Numeric Sender IDs are also not allowed.
Nov 16, 08:14 PST
Identified - Country: USA

Operator: Verizon Wireless

Details: The operator Verizon Wireless announced their freeze dates. The freeze is on 11/26/2021, 12/24/2021 and 12/31/2021. During these dates, there won’t be short code approvals and provisioning.
Nov 12, 04:00 PST
Identified - Country: Thailand

Operator: all

Effective Date: 1st of October

Details: From the 1st of October the content with gambling, fake loan, fake job, fake crypto, part-time job or any related scam activity is strictly forbidden in Thailand.
Nov 2, 04:52 PDT
Identified - Country: Czech Republic

Operator: T-Mobile

Effective Date: Already Started

Details: Generic Sender IDs are forbidden for MKT traffic for T-Mobile, MKT traffic has to be sent with dedicated Sender IDs. Generic Sender IDs are still allowed for OTP and ARN traffic, but a list of all brands that are using these Sender IDs must be submitted in advance to T-Mobile. If any fraudulent traffic ends on generic Sender IDs, there will be penalties of up to EUR5,000 included.
Nov 2, 04:22 PDT
Identified - Country: USA

Operator: AT&T

Details:

AT&T has announced annual holiday freeze dates:

• November 25, 2021 - November 29, 2021
• December 24, 2021 - January 1, 2022

During these periods, US short code campaigns can be submitted, but there will be delays in the campaign reviews and approvals until the freeze is over. The same applies for SC migration requests and certification testing.
Oct 29, 03:11 PDT
Identified - Country: USA

Operator: T-Mobile

Details: T-Mobile has announced the dates related to holiday messaging freezes:
Shortcode
• November 25, 2021 – November 26, 2021
• December 24, 2021 – January 1, 2022 (this is not a full freeze, campaigns won't be certified, but they can be onboarded)

Longcode
Special Business Reviews
• November 25, 2021 – November 26, 2021
• December 24, 2021 – December 27, 2021
Oct 21, 06:41 PDT
Identified - Country: United Kingdom

Operator: all

Effective Date: already started

Details: Operators can request that the content messages that contain URLs be whitelisted. The information needed for registration is URL, Sample message, Business case (purpose of the message).
ETA is 2-3 working days;
Oct 13, 01:47 PDT
Identified - Country: Tanzania

Operator: Airtel (640/05)

Effective Date: Already started

Details: Generic Sender IDs are no longer allowed for Airtel Tanzania.
Oct 8, 00:27 PDT
Identified - Country: India

Operator: all

Effective Date: 20th of October

Details: All consents obtained before the 1st of September need to be uploaded until 20th of October. As per the new guidelines of the Telecom Regulatory Authority of India (TRAI) consents with an acquisition date prior to 1st of September 2021 will not be accepted effective 20th of October 2021 onward by any operators. In the absence of customer consent on any of the Operator DLT systems, Principal Entities will have the limitations to send consent-based promotional/service explicit messages to their customers, especially to those who have activated DND check.
Oct 6, 00:02 PDT
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of December

Details:

T-Mobile has changed the effective date for the $50 10DLC Campaign Service Activation & Campaign Service Migration Fee to the 1st of December 2021. (previously the effective date for this was 1st of October)

However, effective October 1, 2021, T-Mobile will begin charging the following fees:

• NNID Registration - $2,000

• Text Enablement -$10,000 (if a company or a Message Sender, text-enables a 10-digit NANP telephone number and sends messages prior to verification of Message Sender ownership);

• 10-Digit Long Code Messaging Program Evasion - $1,000 (for each unique instance of a violation: Snowshoe sending, dynamic routing, spam filter evasion, unapproved campaign service);

• Content Violation - $10,000 (for each of the third and any subsequent notification of a Content Violation involving the same Content Provider);
Oct 4, 02:26 PDT
Identified - Country: USA

Operator: all

Effective Date: 1st of November

Details: The deadline for brands with active campaigns to obtain the "Verified" status has been extended to 11/01/2021. Campaigns from "Unverified" Brands will still be active until 11/01/2021, after which they will be automatically deactivated. For any of "Unverified" Brand that has active campaigns, the details should be resubmitted for verification or the brand should be submitted for vetting.
Oct 4, 02:18 PDT
Identified - Country: Russian Federation

Operator: all

Effective date: already started

Details: Operators have the right to request the below documents for registration of Sender IDs as local ones for the Russian Federation at any moment:
1. copies of documents for a trademark,
2. copies of documents for the legal entity of the requested Sender ID.
3. copies of documents for the domain.
This is not a mandatory request for all operators, but some of them may request these documents when registering Sender IDs in order to prove locality.
Sep 29, 02:24 PDT
Identified - Country: USA

Operator: T-Mobile, AT&T

Effective date: already started

Details:

T-Mobile has postponed MO/MT termination fee increase for unregistered and/or non-migrated traffic that is on P2P routes. The date of the fee increase will be communicated.

AT&T - 10DLC program is currently in a registration “grace period.” They informed that all organizations should register their brands and campaigns during this period. They will give 30 days’ notice of the end of the grace period. Any message traffic that is unregistered after the grace period will be treated at P2P throughput rates and SPAM filters. SMS MT Fee = $0.04 and MMS Fee of $0.05. Also, trust scores will no longer be part of the initial registration process. Registration will verify the Brand/Campaign information. All other verified campaigns will be assigned to Class E or F by default (TPM 240). To move to a higher standard class, with corresponding higher throughput, 3rd Party vetting results will be required. Campaign/Brands that cannot be verified will not be able to register.

AT&T has partnered with WMC Global to implement a 10DLC monitoring program. The goal of this program is to reduce unwanted messages being sent to AT&T customers. This program will monitor traffic for Unsolicited Messages and Phishing campaigns. If high volume activity is identified, WMC Global will create an audit and communicate it via email. Anyone who receives a 10DLC audit notification will have to fulfil these requirements:

Unsolicited Message Alerts:

-Must be addressed within five business days of publication;

-RCA must be attached to the audit prior to the audit being closed, and must include:

• Description, or URL if applicable, of how the service is being advertised to consumers
• Active keywords
• Opt-in process description
• Consent record confirmation based on the message content and timestamp
• TCR Campaign ID

Phishing Alerts:

-Must be addressed within two business days of publication.
-RCA must be attached to the audit prior to the audit being closed and must include detailed remedial actions taken to prevent further phishing activity.
Sep 29, 02:11 PDT
Identified - Country: Thailand

Operator: all

Effective date: already started

Details: The NBTC (National Broadcasting and Telecommunications Commission), the regulatory authorities and
the Thai Government has called for an urgent meeting with all Thailand MNOs on the spam situation in Thailand. Until this meeting is done, all recently submitted and new requests for Sender ID Registration are on hold. Also, it is expected that all MNOs will impose stricter rules on spam.
Sep 24, 06:25 PDT
Identified - Countries: Canada

Operator: all

Effective date: 28th of October

Details: The Canadian Carrier Brownout is an annual carrier provisioning freeze during which new Short Codes, or changes requiring network updates to existing Short Codes, such as aggregator migrations or price point changes, do not occur.
In order to meet the last provisioning date of 2021 and to have a Short Code provisioned or migrated by all carriers, all applications must be submitted by Thursday, October 28, 2021 at 1:00 pm ET. Applications submitted by this deadline will be provisioned between Nov. 22 – Dec. 14, 2021. All applications submitted after this date will be provisioned starting January 10th, 11th and 17th 2022 (depending on the operators).
Sep 22, 04:23 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: already started

Details: In order to fight spam and phishing traffic MTN network has the requirement that every message sample that is sent with Generic Sender ID is preregistered, they want to understand what type of traffic is coming from these Sender IDs and who is sending this traffic.
They announced that it is possible that in the future there will be mandatory content whitelisting for all Sender IDs, but that depends on whether the current initiative will bring expected results.
Sep 17, 03:27 PDT
Identified - Country: Palestine

Operator: Jawwal

Effective date: already started

Details: Generic senders are forbidden by the operator, all senders should be branded. The information needed for Sender ID registration are:

• Sender name
• Message Template
• Company name
• Company website
The registration is usually done in 3 days and is free of charge.
Sep 15, 06:53 PDT
Identified - Country: Kenya

Operator: Safaricom

Effective date: already started

Details: MNO Safaricom has new requests regarding Sender ID registration towards Kenya. The required information for the registration of Alphanumeric Sender IDs are:
1. Client’s Company Name or Entity Name
2. Client’s copy of Certificate of Incorporation - (they added this requirement in order to have more visibility that the enterprise/brand is legitimate)
3. Company URL
4. Purpose/Nature of the Message
5. Sample Message
The registration should take between 3-6 days.
All unregistered senders will be blocked. Numeric sender IDs are not allowed. Local sender IDs are not allowed. Generic Sender IDs will be blocked. They still haven't announced the date of blocking.
Sep 13, 08:01 PDT
Identified - Country: Myanmar

Operator: all

Effective date: already started

Details: Due to Military Coup in Myanmar, all the MNOs are facing trouble in registering Sender IDs. There is no ETA from operator's end.
Sep 13, 07:14 PDT
Identified - Countries: Afghanistan, Benin, Cameroon, Congo-Brazzaville, Cote d Ivoire, Ghana, Guinea, Guinea-Bissau, Liberia, Nigeria, Rwanda, South Africa, South Sudan, Sudan, Uganda, Yemen, Zambia

Operator: MTN

Effective date: 15th of September

Details: For security reasons, the MTN network is launching an initiative to authorize Sender IDs and message templates to be used for transactional SMS. Any transactional SMS that does not match with a predefined message template with authorized Sender ID will no longer be delivered.
Aug 27, 01:36 PDT
Identified - Country: Malaysia

Operator: all

Effective date: 1st of September

Details: Starting September 1st, all messages need to include a brand/company name in the message content to avoid potential penalties from carriers.
Aug 26, 03:35 PDT
Update - We are continuing to work on a fix for this issue.
Aug 25, 06:02 PDT
Identified - Country: Sri Lanka

Operator: Dialog (MTN-Axiata)

Effective Date: 1st of September

Details: From September 1st, all generic senders will be forbidden by the operator Dialog (MTN-Axiata) in Sri Lanka and all unregistered senders will not be delivered. Registration requirements are:

• Sender name
• Message template
• Company name
• Company website
• Business type
• Traffic type (Promotional / Transactional)

The registration can take up to 2 weeks and is free of charge.
Aug 25, 06:02 PDT
Identified - The issue has been identified and a fix is being implemented.
Aug 25, 03:20 PDT
Investigating - With effect from 1 October, 2021, mobile providers will start enforcing 10DLCs for A2P SMS in the US. As such, providers now require all A2P SMS sent in the United States to be sent via 10DLC, DSC or TFN. All messages sent with a long code will be blocked and can incur significant fines and penalties will be imposed by the mobile carriers for non-compliance. You will be responsible for such fines and penalties if you do not comply.

If you are not sending any A2P SMS in the US or have your own dedicated sender (DSC, 10DLC, or TFN) for A2P SMS in US, you do not need to do anything.

Your immediate action is required if you are currently sending SMS in the US and have yet to register for a 10DLC, DSC or TFN. You can request a dedicated sender using the links below:

https://ts.telesign.com/10dlc-registration

https://ts.telesign.com/tfn-registration

https://ts.telesign.com/dsc-registration

If you are using long codes for A2P US traffic, and have yet to apply for a dedicated sender, contact us at support@telesign.com as soon as possible to ensure your SMS Services will not be disrupted past 1 October 2021. Our Team will guide you through the registration process and provide any other information that you may need.

PLEASE TAKE NOTE: Any A2P SMS traffic sent in the US without 10DLC, DSC, or TFN after 1 October, 2021 may not be delivered as we may suspend such traffic until the 10DLC requirement is complied with. For more information on 10DLC – check out our blog: https://www.telesign.com/blog/are-you-ready-for-10dlc
Aug 25, 03:20 PDT
Identified - Country: Kazakhstan

Operator: Altel and Tele 2

Effective date: 1st of September

Details: From September 1st, generic senders will be blocked by the operators Altel and Tele 2 in Kazakhstan.
Sender ID Registration is mandatory, and the information required are: sender name, message template, company name, company website, company type (Local/International), company VAT number and service description.
Aug 23, 02:36 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: 23rd of August

Details: From 23rd of August, generic Sender IDs won't be available for Armenia Ucom.
Aug 18, 08:40 PDT
Investigating - Country: Turkey

Operator: All

Effective Date: 9th of August

Details: Starting from the 9th of August generic senders are forbidden in Turkey for Standard clients and Sender ID registration is mandatory.

All traffic from unregistered SenderIDs is now blocked.
Aug 9, 07:09 PDT
Identified - Country: Armenia

Operator: Ucom

Effective date: Already started

Details: Sender ID registration for alpha and numeric senders is required for Armenia Ucom. Only sender name is needed for registration.
Aug 10, 07:12 PDT
Identified - Country: USA

Operator: all

Effective date: 29th of July

Details: Starting from the 29th of July, there is a policy change for 10DLC. As mandated by MNOs, Brand Registration Score (0-100) will be replaced by Brand Identity Status (Verified/Unverified) because of Brand Registration. The "Verified" status is acquired by a Brand whose EIN/Tax-id matches their Legal Company. Being identified as a "Verified" Brand is now a requirement for messaging on 10DLC. The brands with “Unverified” status (EIN/Tax-id not matching with Legal Company Name) should be resubmitted for identity check (there is a $4 fee for identity check).
Previously registered Brands will be automatically checked without any additional fee and their status displayed on the "Brand details" page.
Campaigns from “Unverified” Brands will remain in a “grace period” until further notice from MNOs, after which they will not be able to run on 10DLC unless the Brand is re-registered and obtains the "Verified" status.
Jul 29, 01:59 PDT
Identified - Country: Myanmar

Operator: Mytel

Effective Date: already started

Details: Per the new policy of Mytel Myanmar the business license is needed for every Sender ID Registration, without it, it won't be possible to register any new Sender ID. Generic Sender IDs are still allowed.
Jul 23, 01:51 PDT
Identified - Country: USA

Operator: Verizon Wireless

Effective Date: from 7/25/2021 until 8/1/2021

Details: The operator Verizon Wireless announced their freeze dates. The freeze starts on 7/25/2021 and ends on 8/1/2021, and during that period there won’t be short code approvals and provisioning.
Jul 20, 03:01 PDT
Identified - Date: 07/13/2021
Start Time: 03:42 AM PDT
End Time: Ongoing

We received notification that Indonesia (ID) - Telkomsel is currently experiencing network issues, and Voice Verify and Voice transactions can't be terminated . We will inform you once the operator has come to a resolution.
Jul 13, 03:54 PDT
Identified - We received notification that messages with unregistered Sender IDs will have delivery issues toward Mobifone network from Vietnam. We will inform you once the operator has come to a resolution.
Jul 9, 20:14 PDT
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Identified - Country: India

Operator: all

Effective Date: 15th of July

Details: India's DLT is entering the final phase, the Telecom Regulatory Authority of India (TRAI) now requires that all Consent Templates be registered through the DLT portals operated by the mobile networks. The goal is to ensure end-to-end traceability and protection to the customer. The consent template is the standard SMS message that is sent to the end-user once he or she subscribes to an SMS program. The message should include the brand, type of subscription, opt-out details.
Jul 14, 00:22 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: 1st of August

Details: Starting from the 1st of August 2021, there will be a monthly fee of 50 USD per each whitelisted Sender ID to operator Ooredoo Kuwait, for both local and international traffic. This fee will be applied only for OTP/TRANS traffic and not for Marketing. The fee is for both existing and new whitelisted Sender IDs.
Jul 12, 08:18 PDT
Identified - Country: Kuwait

Operator: Ooredoo

Effective Date: from the beginning of June

Details: The MNO Ooredoo has some issues with Sender ID whitelisting in Kuwait from the beginning of June. All the new registrations of sender IDs in Kuwait are pending due to this issue. At this moment, we do not have an ETA for the resolution of this issue.
Jun 24, 03:04 PDT
Identified - Country: Belarus

Operator: all

Effective Date: already started

Details: Additional information that from now on are required for every Sender ID registration towards Belarus MNO are:
-Company field of activity
-Company headquarter
Jun 17, 04:21 PDT
Identified - Country: Ethiopia

Operator: Ethiopian Telecommunications

Effective Date: already started

Details: Sender ID registration is introduced for Ethiopian Telecommunications;

Registration requirements for all new senders are: Sender name, Message template, Brand owner (if not related to sender name);

Restrictions: Local banking traffic forbidden, Promotional traffic forbidden, Alphanumeric senders are supported only;

Sender registration can take up to 3 working days and is free of charge;
Jun 16, 07:15 PDT
Identified - Country: Myanmar

Operator: all

Effective Date: 1st of June

Details: Starting from the 1st of June generic senders are forbidden in Myanmar and Sender ID registration is mandatory.
Jun 1, 01:39 PDT
Identified - Country: Saudi Arabia

Operator: MTC Saudi Arabia (420/04)

Effective Date: Already started

Details: All the local vendors in Saudi Arabia now need the NOC on their name directly from the customer due to local norms to avoid potential penalties.
May 14, 03:26 PDT
Identified - Country: Indonesia

Operator: all

Effective Date: Already Started

Details: Because of Eid al-Fitr Celebration 2021 holiday period, Indonesia's operators won't process new Sender ID Registration until 20th of May. For networks Telkomsel, Hutch, XL, Smartfren the last request for new Sender registration is received Friday, April 30th at 10.00 AM (FREEZE period is effective from May 1st - May 19th, 2021). For network Indosat the last request for new Sender registration is received on Friday, May 7th at 10.00 AM (FREEZE period is effective from May 10th - May 19th 2021)
Operators will resume their normal working hours on Thursday, 20th May 2021.
May 11, 03:24 PDT
Identified - Country: Tanzania

Operator: All

Effective Date: Already Started

Details: In Tanzania only alpha Sender IDs are allowed, alphanumeric are not allowed.
May 7, 04:19 PDT
Identified - Country: United Arab Emirates

Operator: all

Effective Date: Already started

Details: The new upcoming change in the UAE market is that NOC is obligatory for every Sender ID registration and consent is needed. The operator Etisalat (424/02) is launching a new service CMS (Consent Management Service) in order to control the unsolicited marketing communication in the UAE market. This essentially means that everyone will need to give consent to receive the SMS.
May 7, 04:16 PDT
Identified - Country: Russia

Operator: MegaFon (250/02)

Effective Date: already started

Details: Spaces in the spelling of the sender's name are not allowed by the operator MegaFon (MCC/MNC 250/02).
Apr 29, 03:59 PDT
Identified - Country: Vietnam

Operator: Hanoi Telecom (452/05)

Effective Date: 3-May-21

Details: From 03-May-2021 numeric sender IDs are no longer supported by Hanoi Telecom (MCC/MNC 452/05), as per regulations imposed by the Vietnam government. There will be a grace period of one month until 01-June-2021.
Apr 29, 03:50 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - Multiple operator Maintenance

Date: 12/07/2021
Start Time: 1:00 AM PST
End Time: 3:00 AM PST

Summary:
We have received notification that Multiple US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to end users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 17, 19:56 PST
Issue: United States All Operators Maintenance

Date: 12/07/2021
Start Time: 02:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that all US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Market users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 8, 06:17 PST
Past Incidents
Dec 1, 2021
Resolved - Start Date: 11/30/2021
Start Time: 07:20 PM PST
End Date: 12/01/2021
End Time: 01:15 AM PST

We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) from Honduras have been resolved. Telefonica Celular S.A (CELTEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 01:44 PST
Identified - Date: 11/30/2021
Start Time: 07:20 PM PST
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) from Honduras is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 17:53 PST
Resolved - Date: 11/23/21
Start Time: 12:20 AM PST
End Time: 04:56 AM PST

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 00:33 PST
Identified - Date: 11/23/21
Start Time: 12:20 AM PST
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 00:54 PST
Resolved - Date: 11/30/2021
Start Time: 02:09 AM PST
End Time: 05:42 AM PST

We received notification that the network issues previously reported by AirtelTigo from Ghana have been resolved. AirtelTigo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 00:31 PST
Identified - Date: 11/30/2021
Start Time: 02:09 AM PST
End Time: Ongoing

We received notification that AirtelTigo from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 02:26 PST
Resolved - Date: 11/30/21
Start Time: 08:30 PM PST
End Time: 11:22 PM PST

We received notification that the network issues previously reported by Econet from Zimbabwe have been resolved. Econet end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Dec 1, 00:06 PST
Identified - Date: 11/30/21
Start Time: 08:30 PM PST
End Time: Ongoing

We received notification that Econet from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 20:38 PST
Nov 30, 2021
Resolved - Date: 11/30/2021
Start Time: 05:47 PM PST
End Time: 08:55 PM PST

We received notification that the network issues previously reported by Smart mobile (Latelz) from Cambodia have been resolved. Smart mobile (Latelz) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 21:00 PST
Identified - Date: 11/31/2021
Start Time: 05:47 PM PST
End Time: Ongoing

We received notification that Smart mobile (Latelz) from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 17:59 PST
Resolved - Date: 11/30/21
Start Time: 05:50 PM PST
End Time: 06:37 PM PST

We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 18:46 PST
Identified - Date: 11/30/21
Start Time: 05:50 PM PST
End Time: Ongoing

We received notification that Robi Axiata (Airtel) from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 17:57 PST
Resolved - Date: 11/30/21
Start Time: 1:00 PM PST
End Time: 04:28 PM PST

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 18:25 PST
Identified - Date: 11/30/21
Start Time: 1:00 PM PST
End Time: Ongoing

We received notification that Vodafone from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 13:17 PST
Resolved - Date: 11/30/21
Start Time: 12:54 PM PST
End Time: 01:41 PM PST

We received notification that the network issues previously reported by Orange from Democratic Republic of the Congo have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 14:23 PST
Identified - Date: 11/30/21
Start Time: 11:54 AM PST
End Time: Ongoing

We received notification that Orange from the Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 13:11 PST
Resolved - Date: 11/30/21
Start Time: 10:20 AM PST
End Time: 11:28 AM PST

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 13:25 PST
Identified - Date: 11/30/21
Start Time: 10:20 AM PST
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 30, 11:11 PST
Resolved - Date: 11/29/2021
Start Time: 10:27 PM PST
End Time: 11:55 PM PST

We received notification that the network issues previously reported by America Movil Peru S.A.C from Peru have been resolved. America Movil Peru S.A.C end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 30, 00:02 PST
Identified - Date: 11/29/2021
Start Time: 10:27 PM PST
End Time: Ongoing

We received notification that America Movil Peru S.A.C from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 29, 22:36 PST
Nov 29, 2021
Resolved - Date: 11/29/2021
Start Time: 06:00 AM PST
End Time: 05:30 PM PST

We received notification that the network issues previously reported by Cellular Corp from United States have been resolved. Cellular Corp end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 29, 21:45 PST
Identified - Date: 11/29/21
Start Time: 06:00 AM PST
End Time: Ongoing

We received notification that United States (US) - Cellular from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 29, 07:31 PST
Resolved - Date:11/29/21
Start Time: 08:12 AM PST
End Time: 10:00 AM PST

We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 29, 10:29 PST
Identified - Date: 11/29/21
Start Time: 08:12 AM PST
End Time: Ongoing

We received notification that Robi Axiata (Airtel) from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 29, 08:40 PST
Resolved - Start Date: 11/28/2021
Start Time: 09:46 PM PST
End Date: 11/29/2021
End Time: 01:20 AM PST

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 29, 01:30 PST
Identified - Date: 11/28/2021
Start Time: 09:46 PM PST
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 28, 22:02 PST
Nov 28, 2021
Resolved - Date: 11/28/21
Start Time: 08:56 AM PST
End Time: 10:10 AM PST

We received notification that the network issues previously reported by Vodacom from Tanzania have been resolved.
Vodacom end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 28, 11:45 PST
Identified - Date: 11/28/21
Start Time: 08:56 AM PST
End Time: Ongoing

We received notification that Vodacom from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 28, 09:02 PST
Nov 27, 2021
Resolved - Date: 11/27/2021
Start Time: 04:45 PM PST
End Time: 06:45 PM PST

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 27, 19:13 PST
Identified - Date: 11/27/2021
Start Time: 04:45 PM PST
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 27, 17:09 PST
Resolved - Start Date: 11/26/2021
Start Time: 11:51 PM PST
End Date: 11/27/2021
End Time: 02:00 AM PST

We received notification that the network issues previously reported by Telenor from Pakistan have been resolved. Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 27, 02:06 PST
Identified - Date: 11/26/2021
Start Time: 11:51 PM PST
End Time: Ongoing

We received notification that Telenor from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 27, 00:22 PST
Resolved - Date: 11/26/2021
Start Time: 11:01 PM PST
End Time: 11/27/2021 01:08 AM PST

We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 27, 01:03 PST
Identified - Date: 11/26/2021
Start Time: 11:01 PM PST
End Time: Ongoing

We received notification that Mobile Interim Company 1 Alfa from Lebanon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 26, 22:12 PST
Nov 26, 2021
Resolved - Date: 11/26/2021
Start Time: 07:42 PM PST
End Time: 11/27/2021 12:30 AM PST

We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 23:40 PST
Identified - Date: 11/26/2021
Start Time: 07:42 PM PST
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 26, 19:56 PST
Resolved - Date: 11/26/2021
Start Time: 1:16 PM PST
End Time: 05:07 PST

We received notification that the network issues previously reported by T-Mobile have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 18:00 PST
Identified - Date: 11/26/2021
Start Time: 1:16 PM PST
End Time: Ongoing

We received notification from our Partners they are currently observing DLR degradation issues with T-Mobile. That may cause a delay in the delivery of SMS messages from Toll-Free Numbers.

We apologize for any inconvenience and appreciate your patience.

We will inform you once the issue has been resolved.
Nov 26, 15:44 PST
Resolved - Date: 11/26/21
Start Time: 8:17 AM PST
End Time: 5:46 PM PST

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 17:54 PST
Identified - Date: 11/26/21
Start Time: 08:17 AM PST
End Time: Ongoing

We received notification that Vodafone from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 26, 08:27 PST
Resolved - Date: 11/26/2021
Start Time: 03:48 PM PST
End Time: 04:50 PM PST

We received notification that the network issues previously reported by US Cellular from USA have been resolved. US Cellular end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 17:28 PST
Identified - Date: 11/26/2021
Start Time: 03:48 PM PST

We received notification that US Cellular from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 26, 17:03 PST
Resolved - Date: 11/26/21
Start Time: 08:16 AM PST
End Time: 11:20 AM PST

We received notification that the network issues previously reported by AT&T from United States have been resolved. AT&T end users should no longer experience delays receiving SMS messages from toll-free numbers as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 12:56 PST
Identified - Date: 11/26/21
Start Time: 08:16 PST
End Time: Ongoing

We received notification that Operator AT&T from United States is currently observing messaging latency issues. That may cause a delay in the delivery of SMS messages from Toll-Free Numbers. This issue may be impacting MT messaging as well as DLRs for AT&T Customers.
We will inform you once the operator has come to a resolution.
Nov 26, 09:06 PST
Resolved - Date: 11/25/2021
Start Time: 05:06 AM PST
End Time: 11:18 AM PST

We received notification that previously reported network issues potentially causing delayed delivery from toll-free numbers to Canadian carriers have been resolved. All services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 26, 12:55 PST
Identified - Date: 11/25/2021
Start Time: 4:59 PM PST
End Time: Ongoing

Our Supplier has informed us of possible messaging latency issues toward some Canadian carriers which may impact SMS from toll-free numbers. This issue may be impacting MT messaging as well as DLRs.

We apologize for any inconvenience and appreciate your patience.
Nov 25, 17:42 PST
Nov 25, 2021
Resolved - Date: 11/25/2021
Start Time: 02:48 PM PST
End Time: 11:07 PM PST

We received notification that the network issues previously reported by Somtel from Somalia have been resolved. Somtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 25, 23:15 PST
Identified - Date: 11/25/2021
Start Time: 02:48 PM PST
End Time: Ongoing

We received notification that Somtel from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 15:38 PST
Completed - The scheduled maintenance has been completed.
Nov 25, 08:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 00:00 PST
Scheduled - Date: 25/11/2021
Start Time: 12:00 AM PST
End Time: 08:00 AM PST

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Nov 16, 05:47 PST
Resolved - Date: 11/25/21
Start Time: 04:10 AM PST
End Time: 05:52 AM PST

We received notification that the network issues previously reported by Zain from Kuwait have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 25, 07:08 PST
Identified - Date: 11/25/21
Start Time: 04:10 AM PST
End Time: Ongoing

We received notification that Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 25, 04:29 PST
Nov 24, 2021
Completed - The scheduled maintenance has been completed.
Nov 24, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:01 PST
Scheduled - Issue: US and Canada Operators - Toll Free numbers Maintenance

Date: 11/24/2021
Start Time: 21:00 PM PST
End Time: 23:00 PM PST

Summary:
Our Supplier has informed us of planned maintenance towards US and CA which may impact SMS from toll-free numbers.

Customers may experience increased SMS latency during the maintenance window, however, in the unlikely event of a disruption to the service messages will be queued for delivery once the maintenance has been completed.

We apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 24, 12:59 PST
Resolved - Date: 24/11/21
Start Time: 03:57 PM PST
End Time: 07:31 PM PST

We received notification that the network issues previously reported by Lebara Mobile from Saudi Arabia have been resolved. Lebara Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 24, 20:32 PST
Identified - Date: 24/11/21
Start Time: 03:57 PM PST
End Time: Ongoing

We received notification that Lebara Mobile from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 16:02 PST
Resolved - Date: 11/24/21
Start Time: 01:07 PM PST
End Time: 04:27 PM PST

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 24, 17:01 PST
Identified - Date: 11/24/21
Start Time: 01:07 PM PST
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 13:16 PST
Resolved - Date: 11/24/2021
Start Time: 10:00 AM PST
End Time: 01:27 PM PST

We received notification that the network issues previously reported by Movistar (Telefonica) from Peru have been resolved. Movistar (Telefonica) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 24, 13:50 PST
Identified - Date: 11/24/2021
Start Time: 10:00 AM PST
End Time: Ongoing

We received notification that Movistar (Telefonica) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 10:08 PST
Resolved - Date: 11/24/21
Start Time: 02:34 AM PST
End Time: 03:30 AM PST

We received notification that the network issues previously reported by Zain from Kuwait have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 24, 03:49 PST
Identified - Date: 11/24/21
Start Time: 02:34 AM PST
End Time: Ongoing

We received notification that Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 02:49 PST
Nov 23, 2021
Resolved - Date: 11/23/2021
Start Time: 02:46 PM PST
End Time: 04:46 PM PST

We received notification that the network issues previously reported by Vodacom from Mozambique have been resolved. Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 17:14 PST
Identified - Date: 11/23/2021
Start Time: 02:46 PM PST
End Time: Ongoing

We received notification that Vodacom from Mozambique is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 14:55 PST
Resolved - Date: 11/23/2021
Start Time: 02:05 PM PST
End Time: 03:15 PM PST

We received notification that the network issues previously reported by MCI/TCI from Iran have been resolved. MCI/TCI end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 15:21 PST
Identified - Date: 11/23/2021
Start Time: 02:05 PM PST
End Time: Ongoing

We received notification that MCI/TCI from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 14:10 PST
Resolved - Date: 11/23/21
Start Time: 07:48 AM PST
End Time: 08:46 AM PST

We received notification that the network issues previously reported by Yemen Mobile from Yemen have been resolved. Yemen Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 08:57 PST
Identified - Date: 11/23/21
Start Time: 07:48 AM PST

We received notification that Yemen Mobile from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 08:09 PST
Resolved - Date:11/23/21
Start Time: 12:36 AM PST
End Time: 03:50 AM PST

We received notification that the network issues previously reported by Etisalat from Afghanistan have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 04:04 PST
Update - We are continuing to work on a fix for this issue.
Nov 23, 00:51 PST
Update - We are continuing to work on a fix for this issue.
Nov 23, 00:49 PST
Identified - Date: 11/23/21
Start Time: 12:36 AM PST
End Time: Ongoing

We received notification that Etisalat from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 23, 00:36 PST
Resolved - Date: 11/22/2021
Start Time: 09:34 PM PST
End Time: 11:56 PM PST

We received notification that the network issues previously reported by Movil SA (Tigo) from Colombia have been resolved. Movil SA (Tigo) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 23, 00:01 PST
Identified - Date: 11/22/2021
Start Time: 09:34 PM PST
End Time: Ongoing

We received notification that Movil SA (Tigo) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 20:41 PST
Nov 22, 2021
Resolved - Date: 11/22/2021
Start Time: 09:53 PM PST
End Time: 10:46 PM PST

We received notification that the network issues previously reported by Telefonica Celular De Bolivia S.A. from Bolivia have been resolved. Telefonica Celular De Bolivia S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 23:54 PST
Update - We are continuing to work on a fix for this issue.
Nov 22, 23:51 PST
Identified - Date: 11/22/2021
Start Time: 09:53 PM PST
End Time: Ongoing

We received notification that Telefonica Celular De Bolivia S.A. from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 20:59 PST
Resolved - Date: 11/22/2021
Start Time: 03:23 PM PST
End Time: 05:21 PM PST

We received notification that the network issues previously reported by Econet from Zimbabwe have been resolved. Econet end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 16:35 PST
Identified - Date: 11/22/2021
Start Time: 03:23 PM PST
End Time: Ongoing

We received notification that Econet from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 14:54 PST
Resolved - Date: 11/22/21
Start Time: 06:50 AM PST
End Time: 09:38 AM PST

We received notification that the network issues previously reported by Vodafone (Connex MobiFon) from Romania have been resolved. Vodafone (Connex MobiFon) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 11:01 PST
Identified - Date: 11/22/21
Start Time: 06:50 AM PST

We received notification that Vodafone (Connex MobiFon) from Romania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 07:06 PST
Completed - The scheduled maintenance has been completed.
Nov 22, 09:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:00 PST
Scheduled - Issue: US Operator - AT&T - Maintenance

Date: 11/22/2021
Start Time: 09:00 AM PST
End Time: 09:30 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 21, 22:39 PST
Resolved - Date: 11/20/2021
Start Time: 03:13 PM PST
End Time: 08:33 AM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 09:21 PST
Identified - Date: 11/20/2021
Start Time: 03:13 PM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 20, 15:24 PST
Resolved - Date: 11/22/21
Start Time: 01:20 AM PST
End Time: 04:30 AM PST

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 07:39 PST
Identified - Date: 11/22/21
Start Time: 01:20 AM PST
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 22, 02:00 PST
Resolved - Date: 11/22/21
Start Time: 04:00 AM PDT
End Time: 04:20 AM PDT

We received notification that the network issues previously reported by multiple carriers have been resolved. Multiple carriers' end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 04:51 PST
Identified - Date: 11/22/21
Start Time: 4 AM PDT
End Time: Ongoing

Affected destinations:

Morocco Medi 604/00
Myanmar MPT 414/00;01;02;04
Mali Malitel 610/01
Mali Orange610/02
Egypt Orange 602/01
Nigeria Globacom 621/50

We received notification that carriers above are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

We will inform you once the operator has come to a resolution.
Nov 22, 04:18 PST
Resolved - Date: 11/21/21
Start Time: 8:00 PM PST
End Time: 12:00 PM PST

We received notification that the network issues previously reported by United States Operators have been resolved. United States Operators end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 22, 00:19 PST
Identified - Date: 11/21/21
Start Time: 8:00 PM PST
End Time: Ongoing

We received notification that there are currently network issues in the United States that may cause a delay in the delivery of SMS messages from Toll-Free Numbers. We will inform you once the issue has been resolved.
Nov 21, 20:22 PST
Nov 21, 2021
Resolved - Date: 11/21/2021
Start Time: 01:19 PM PST
End Time: 02:29 PM PST

We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 21, 15:15 PST
Identified - Date: 11/21/2021
Start Time: 01:19 PM PST
End Time: Ongoing

We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 21, 13:31 PST
Nov 20, 2021
Resolved - Date: 11/20/2021
Start Time: 01:43 PM PST
End Time: 07:27 PM PST

We received notification that the network issues previously reported by MTN Cote d Ivoire S.A. from Cote d'Ivoire have been resolved. MTN Cote d Ivoire S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 20, 19:58 PST
Identified - Date: 11/20/2021
Start Time: 01:43 PM PST
End Time: Ongoing

We received notification that MTN Cote d Ivoire S.A. from Cote d'Ivoire is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 20, 12:54 PST
Resolved - Start Date and Time: 11/19/2021 03:46 PM PST
End Date and Time: 11/20/2021 01:30 AM PST

We received notification that the network issues previously reported by Syria MTN (Spacetel Areeba) from Syria have been resolved. Syria MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 20, 01:52 PST
Identified - Date: M11/20/21
Start Time: 03:46 PM PST
End Time: Ongoing

We received notification that Syria MTN (Spacetel Areeba) from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 19, 15:50 PST
Nov 19, 2021
Resolved - Start Time: 11/19/2021 04:19 PST
End Time: 11/19/2021 07:03 PST

We received notification that the network issues previously reported by TSTT from Trinidad and Tobago have been resolved. TSTT end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 19, 20:29 PST
Identified - Date: 11/18/2021
Start Time: 04:19 PST
End Time: Ongoing

We received notification that TSTT from Trinidad and Tobago is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 16:28 PST
Resolved - Date: 11/19/2021
Start Time: 07:15 AM PST
End Time: 10:06 AM PST

We received notification that the network issues previously reported by AT&T Mobility from United States have been resolved. AT&T Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 19, 10:36 PST
Identified - Date: 11/19/2021
Start Time: 07:15 AM PST
End Time: Ongoing

We received notification that AT&T Mobility from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 19, 07:46 PST
Completed - The scheduled maintenance has been completed.
Nov 19, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 20:00 PST
Scheduled - Issue: US Operators - Maintenance

Date: 11/18/2021
Start Time: 08:00 PM PST
End Time: 11:59 PM PST

Summary:
We have received notification that major US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with registered Toll Free Numbers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 2, 10:33 PDT
Nov 18, 2021
Resolved - Date: 11/18/2021
Start Time: 06:30 PM PST
End Time: 07:11 PM PST

We received notification that the previously reported issues related to traffic from Toll-Free Numbers in the United States have been resolved. End users should no longer experience delays receiving SMS messages from Toll-Free Numbers as all services are back to functioning properly.

We sincerely apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 19:55 PST
Identified - Date: 11/18/2021
Start Time: 06:30 PM PST
End Time: Ongoing

We received notification that there are currently network issues in the United States that may cause a delay in delivery of SMS messages from Toll-Free Numbers. We will inform you once the issue has been resolved.
Nov 18, 18:44 PST
Resolved - Date: 11/18/21
Start Time: 10:48 AM PST
End Time: 01:17 PM PST

We received notification that the network issues previously reported by Claro (Conecel / Porta) from Ecuador have been resolved. Claro (Conecel / Porta) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 13:57 PST
Identified - Date: 11/18/21
Start Time: 10:48 AM PST
End Time: Ongoing

We received notification that Claro (Conecel / Porta) from Ecuador is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 11:48 PST
Resolved - Date: 11/18/21
Start Time: 11:01 AM PST
End Time: 12:35 PM PST
We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) from Honduras have been resolved. Telefonica Celular S.A (CELTEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 12:54 PST
Identified - Date: 11/18/21
Start Time: 11:01 AM PST
End Time: Ongoing

We received notification that Telefonica Celular S.A (CELTEL) from Honduras is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 11:52 PST
Resolved - Date: 11/18/21
Start Time: 11:12 AM PST
End Time: 12:29 PM PST

We received notification that the network issues previously reported by Orange Senegal (Alize) from Senegal have been resolved. Orange Senegal (Alize) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 12:50 PST
Identified - Date: 11/18/21
Start Time: 11:12 AM PST
End Time: Ongoing

We received notification that Orange Senegal (Alize) from Senegal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 11:56 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 08:15 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:15 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Start Date: 11/17/2021
Start Time: 07:08 PM PST
End Date: 11/18/2021
End Time: 08:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing an emergency maintenance activity on the date and time specified above. During this time period message latency may be experienced. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 21:05 PST
Resolved - Date: 11/18/2021
Start Time: 03:50 AM PST
End Time: 04:50 AM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 05:00 PST
Identified - Date: 11/18/2021
Start Time: 03:50 AM PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 04:15 PST
Resolved - Date: 11/18/2021
Start Time: 01:21 AM PST
End Time: 02:49 AM PST

We received notification that the network issues previously reported by Venezuela (VE) - Telcel C.A. (Movistar) have been resolved. Venezuela (VE) - Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 18, 04:06 PST
Identified - Date: 11/18/2021
Start Time: 01:21 AM PST
End Time: Ongoing

We received notification that Venezuela (VE) - Telcel C.A. (Movistar) (734/04) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 18, 02:23 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:18 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 11/17/2021
Start Time: 7:00 PM PST
End Time: 3:00 AM PST - 11/18/2021

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 17, 20:16 PST
Completed - The scheduled maintenance has been completed.
Nov 18, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 PST
Scheduled - Issue: US Operator - Zipwhip Maintenance

Date: 11/17/2021
Start Time: 08:00 PM PST
End Time: 11:59 PM PST

Summary:
We have received notification that Zipwhip will be performing planned maintenance on the date and time specified above. During this time period, Zipwhip Gateway customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 2, 10:31 PDT
Nov 17, 2021
Resolved - Date: 11/17/2021
Start Time: 4:26 PM PST
End Time: 08:15 PM PST

We received notification that the network issues previously reported by STC (Viva) from Kuwait have been resolved. STC (Viva) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 20:47 PST
Identified - Date: 11/17/2021
Start Time: 4:26 PM PST
End Time: Ongoing

We received notification that STC (Viva) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 17:04 PST
Resolved - Date: 11/17/2021
Start Time: 04:30 PM PST
End Time: 08:15 PM PST

We received notification that the network issues previously reported by Mobitel from Sri Lanka have been resolved. Mobitel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 20:46 PST
Identified - Date: 11/17/2021
Start Time: 04:30 PM PST
End Time: Ongoing

We received notification that Mobitel from Sri Lanka is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 17:39 PST
Resolved - Date: 11/17/2021
Start Time: 05:23 PM PST
End Time: 08:15 PM PST

We received notification that the network issues previously reported by 3 (Hutchison) from Indonesia have been resolved. 3 (Hutchison) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 20:36 PST
Identified - Date: 11/17/2021
Start Time: 05:23 PM PST
End Time: Ongoing

We received notification that 3 (Hutchison) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 16:53 PST
Resolved - Date: 11/17/21
Start Time: 04:04 AM PST
End Time: 10:04 AM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 10:19 PST
Identified - Date: 11/17/21
Start Time: 04:04 AM PST

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 04:15 PST
Resolved - Date: 11/17/21
Start Time: 03:55 AM PST
End Time: 08:30 AM PST

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 10:16 PST
Update - We are continuing to work on a fix for this issue.
Nov 17, 10:02 PST
Identified - Date: 11/17/21
Start Time: 03:55 AM PST

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 04:13 PST
Resolved - Date: 11/17/21
Start Time: 04:12 AM PST
End Time: 07:30 AM PST

We received notification that the network issues previously reported by Vodafone from Egypt have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 17, 08:13 PST
Identified - Date: 11/17/21
Start Time: 04:12 AM PST

We received notification that Vodafone from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 17, 04:19 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 04:05 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:05 PST
Scheduled - Issue: US Operator - ATT Maintenance

Date: 11/16/2021
Start Time: 09:00 PM PST
End Time: 04:00 AM PST 11/17/2021

Summary:
We have received notification that US Operator ATT will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to ATT users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this ATT operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 16, 21:00 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 02:00 PST
Scheduled - Issue: US Operator - United States All Operators Maintenance

Date: 11/17/2021
Start Time: 02:00 AM PST
End Time: 04:00 AM PST

Summary:
We have received notification that all US Operators will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to United States Market users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 8, 06:13 PST