Investigating - Start Time: 5:11 AM PT - 3/20/25 End Time: Ongoing
We received notification that Hi3G (238/06) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 05:05 AM PST - 03/20/25 End Time: Ongoing
We received notification that Hi3G (240/02) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 07:10 AM PST - 03/19/25 End Time: Ongoing
We received notification that Indigo Tajikistan (TCell) (436/01;02;12) from Tajikistan (TJ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled -
Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html
We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:
- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes: - Signature: 【通乐信】 - Code: 7654321
If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:
- Previously registered signature - Chinese company name - Business Certificate - Unified credit code of the company - Contact Name - Contact ID number
Starting February 2025, URL whitelisting for messages sent toward Taiwan will require additional Know Your Customer (KYC) documentation to comply with regulatory requirements. These documents will be used solely for compliance purposes.
Required KYC Documents To successfully whitelist your URLs, please provide:
- Business registration certificate of the entity (Brand/URL owner) - Passport of the company’s legal representative (Brand/URL owner) - Passport of the individual in charge of operations for all parties involved (including Telesign’s aggregators and Telesign itself; the legal representative's passport is recommended)
Standard Registration Details Required In addition to KYC documentation, please ensure the following details are submitted:
- Brand Legal Entity Name – Your company’s official name - Entity Registration Number – Your business registration number - Entity Website – Your official website - Entity Contact Number – A primary contact number - Message Templates – Examples of messages containing the URLs or phone numbers you wish to register
Action Required To prevent any disruptions, please ensure all relevant details and documents are submitted alongside your message templates.
At this time, no delivery issues have been reported related to this regulation. For any questions or assistance, please reach out to our support team. Posted on
Feb 18, 2025 - 23:47 PST
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID Contact Match and Number Deactivation addons for UK Vodafone numbers may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com. Posted on
Mar 19, 2025 - 11:15 PDT
Issue: Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)
Start Time: 12 AM PST - 03/25/25 End Time: 4 AM PST - 03/25/25
Summary: We received notification that ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
Mar 20, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 07:00 PM PDT - 03/19/25 End Time: 05:00 AM PDT - 03/20/25
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 11:36 AM PST - 03/19/25 End Time: 12:04 PM PST - 03/19/25
We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) from Colombia (CO) have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00967867
Mar 19, 12:28 PDT
Investigating -
Start Time: 11:36 AM PST - 03/19/25 End Time: Ongoing
We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match for UK Vodafone numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 13, 05:50 PDT
Resolved -
Start Time: 09:14 AM PST - 03/18/24 End Time: 10:27 AM PST - 03/18/24
We received notification that the network issues previously reported by Telenor (410/06) from Pakistan (PK) have been resolved. Telenor (410/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telenor (410/06) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Start Time: 11 PM PST - 3/17/25 End Time: 3 AM PST - 3/18/25
Summary:
We received notification that the SMS carrier partner from Canada (CA) will perform planned maintenance on the date and time specified above.
During this time period, customers with DSC, 2-way, 1-way that send SMS messages to Bell Mobility Inc (302/610;630;640;651;655;660;690;880) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
Mar 18, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 21:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - Verizon Wireless (310/004;006;010;012;590)
Start Time: 09:00 PM PDT - 03/17/24 End Time: 01:00 AM PDT - 03/18/24
Summary: We received notification that Verizon Wireless (310/004;006;010;012;590) from United States (US) will perform planned maintenance on the date and time specified above. Clients may experience delayed or failed Short Code and 10DLC MT/MO traffic towards Verizon Wireless (310/004;006;010;012;590), so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Roshan (412/20) from Afghanistan (AF) have been resolved. Roshan (412/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Roshan (412/20) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 08:59 AM PST - 03/17/25 End Time: 11:46 AM PST - 03/17/25
We received notification that the network issues previously reported by Telecomunicaciones de GuatemalaS.A.(Sercom/Claro) from Guatemala (GT) have been resolved. Telecomunicaciones de GuatemalaS.A.(Sercom/Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00966723
Mar 17, 12:02 PDT
Investigating -
Start Time: 08:59 AM PST - 03/17/25 End Time: Ongoing
We received notification that Telecomunicaciones de GuatemalaS.A.(Sercom/Claro)) (704/01) from Guatemala (GT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID Contact Match for UK Vodafone numbers may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 13, 06:34 PDT
Resolved -
Start Time: 01:15 AM PDT - 03/15/25 End Time: 02:26 AM PDT - 03/15/25
We received notification that the net Pegaso PCS. (Movistar) (334/03;030)work issues previously reported by Pegaso PCS. (Movistar) (334/03;030) from Mexico (MX) have been resolved. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Pegaso PCS. (Movistar) (334/03;030) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Start Time: 06:00am PST - 03/14/25 End Time: Ongoing
Summary:
We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Resolved -
Start Time: 03:15 PM PST - 03/13/25 End Time: 01:33 AM PST - 03/14/25
We received notification that the network issues previously reported by Cellcom Guinee S.A. (611/05) from Guinea (GN) have been resolved. Cellcom Guinee S.A. (611/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Cellcom Guinee S.A. (611/05) from Guinea (GN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:42 PM PST - 03/13/25 End Time: 12:46 AM PST - 03/14/25
We received notification that the network issues previously reported by PT. XL Axiata Tbk (510/11;08) from Indonesia (ID) have been resolved. PT. XL Axiata Tbk (510/11;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that PT. XL Axiata Tbk (510/11;08) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification from our partner that Phone ID Sim Swap issue previously noticed in United States has been resolved. You should no longer experience delays as all services are back to functioning properly.
Mar 13, 22:59 PDT
We received notification from our partner that Phone ID Sim Swap is currently having issues in the USA, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 13, 18:49 PDT
Resolved -
Start Time: 06:28 AM PST - 03/13/25 End Time: 02:30 AM PST - 03/13/25
We received notification that the network issues previously reported by Cellcom Guinee S.A. (611/05) from Guinea (GN) have been resolved. Cellcom Guinee S.A. (611/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00965258
Mar 13, 14:55 PDT
Investigating -
Start Time: 06:28 AM PST - 03/13/25 End Time: Ongoing
We received notification that Cellcom Guinee S.A. (611/05) from Guinea (GN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 5:35 AM PST - 3/13/25 End Time: 8:39 AM PST - 3/13/25
We received notification that the network issues previously reported by Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 00965262
Mar 13, 09:40 PDT
Investigating -
Start Time: 5:35 AM PST - 3/13/25 End Time: Ongoing
We received notification that Vodafone Ghana (620/02) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 03/12/25 Start Time: 04:30 PM PST - 03/12/25 End Time: 05:36 AM PST - 03/13/25
Summary: We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Start Time: 04:30pm PST - 03/12/25 End Time: Ongoing
Summary:
We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We received notification that the network issues previously reported by Telefonica Movil de Chile (730/02) from Chile (CL) have been resolved. Telefonica Movil de Chile (730/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telefonica Movil de Chile (730/02) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 7:01 AM PST - 03/11/25 End Time: 7:30 PM PST - 03/12/25
We received notification that the network issues previously reported by ICE Norge AS (242/06;14) from Norway (NO) have been resolved. ICE Norge AS (242/06;14) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly . SF - 00964233
Mar 12, 19:54 PDT
Investigating -
Start Time: 7:01 AM PST - 03/11/25 End Time: Ongoing
We received notification that ICE Norge AS (242/06;14) from Norway (NO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 10:10 PM PST - 03/11/25 End Time: 1:39 AM PST - 03/12/25
We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Mar 12, 01:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 21:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 21:00 - 03/11/25 End Time: 07:00 - 03/12/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) from Venezuela (VE)have been resolved. Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 03:57 AM PST - 03/11/25 End Time: 7:40 AM PST - 03/11/25
We received notification that the network issues previously reported by P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) have been resolved. P + T Corporation (NET*ONE) (648/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00964092
Mar 11, 10:43 PDT
Investigating -
Start Time: 03:57 AM PST - 03/11/25 End Time: Ongoing
We received notification that P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Issue: Operator - Brazil (BR) - Algar (724/07;32;33;34)
Start Time: 6:45 AM PST - 3/11/25 End Time: 7:58 AM PST - 3/11/25
We received notification that the network issues previously reported by Algar (724/07;32;33;34) from Brazil (BR) have been resolved. Algar (724/07;32;33;34) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
SF - 00964242
Mar 11, 08:59 PDT
Investigating -
Issue: Operator - Brazil (BR) - Algar (724/07;32;33;34)
Start Time: 6:45 AM PST - 3/11/25 End Time: TBD
Summary:
We received notification that Algar (724/07;32;33;34) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We received notification that the network issues previously reported by Monaco Telecom (212/01;10) from Monaco (MC) have been resolved. Monaco Telecom (212/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Monaco Telecom (212/01;10) from Monaco (MC) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 03/10/25 Start Time: 09:40 AM PST End Time: 11:46 AM PST
We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
If you have any questions, please contact us at support@telesign.com.
Mar 10, 11:58 PDT
Update -
We are continuing to work on a fix for this issue.
Mar 10, 10:15 PDT
We received notification from our partner that Phone ID Add On SimSwap is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 10, 09:45 PDT
Summary: We received notification that AT&T Mobility from United States (US) will perform planned maintenance on the date and time specified above. During this time period, customers with 10DLC that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by LycaMobile SARL (208/25) from France have been resolved. LycaMobile SARL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00963340
Mar 9, 20:55 PDT
Investigating -
Start Time: 3:33PM PST- 3/9/25 End Time: Ongoing
We received notification that LycaMobile SARL (208/25) from France (FR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Previously reported issues with 2-Way SMS delivery toward China have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
We are currently experiencing issues with 2-Way SMS delivery toward China. Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
We received notification that the network issues previously reported by Smart Communications from Philippines (PH) from Philippines (PH) have been resolved. Smart Communications from Philippines (PH) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Smart Communications from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) have been resolved. Telefonica Celular S.A (CELTEL) (708/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 7, 23:39 PST
We received notification that Telefonica Celular S.A (CELTEL) (708/02) from Honduras (HN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 03/07/25 Start Time: 09:45 AM PST End Time: 11:20 AM PST
Dear customers and partners,
We are glad to inform that the previously reported delays in services for Phone ID SIM Swap for United States Verizon Wireless numbers have been mitigated. We will continue to monitor to ensure long term stability.
If you have any questions or concerns, please feel free to contact us at support@telesign.com
Mar 7, 12:45 PST
Investigating -
We received notification from our partner that Phone ID SIM Swap are currently having issues for numbers which belong to United States Verizon Wireless, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 7, 10:56 PST
We received notification that the network issues previously reported by Wind Hellas Telecommunications S.A. (202/09;10) from Greece (GR) have been resolved. Wind Hellas Telecommunications S.A. (202/09;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Wind Hellas Telecommunications S.A. (202/09;10) from Greece (GR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 1:52 AM PST - 03/07/25 End Time: 3:28 AM PST - 03/07/25
We received notification that the network issues previously reported by Lebanon (LB) - Mobile Interim Company 1 Alfa (415/01) from Lebanon (LB) have been resolved. Lebanon (LB) - Mobile Interim Company 1 Alfa (415/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00962635
Mar 7, 04:26 PST
Investigating -
Start Time: 1:52 AM PST - 03/07/25 End Time: Ongoing
We received notification that Lebanon (LB) - Mobile Interim Company 1 Alfa (415/01) from Lebanon (LB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We have received notification that US Operator T-MOBILE will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-MOBILE operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 4, 19:16 PST
We received notification from our partner that the issue previously noticed in the United States has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
If you have any questions, please contact us at support@telesign.com.
Mar 6, 18:41 PST
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 6, 18:21 PST
We received notification from our partner that the Contact add-on is currently having issues in the United States, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 6, 17:09 PST
Resolved -
Start Time: 10:09 AM PST - 03/06/25 End Time: 10:54 AM PST - 03/06/25
We received notification that the network issues previously reported by Hanoi Telecom (452/05) from Vietnam (VN) have been resolved. Hanoi Telecom (452/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00962365
Mar 6, 11:24 PST
Investigating -
Start Time: 10:09 AM PST - 03/06/25 End Time: Ongoing
We received notification that Hanoi Telecom (452/05) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 9:58 PM PST - 03/05/25 End Time: 3:10 AM PST - 03/05/25
We received notification that the network issues previously reported by Movistar (Otecel) (740/00) from Ecuador (EC) have been resolved. Movistar (Otecel) (740/00) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Movistar (Otecel) (740/00) from Ecuador (EC) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 00:00 AM PST - 03/06/25 End Time: 03:10 AM PST - 03/06/25
We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 00962031
Mar 6, 03:15 PST
Investigating -
Start Time: 00:00 AM - 03/06/25 End Time: Ongoing
We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.