System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 09/18/20
Start Time: 4:10 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom 510/09;28 from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 18, 04:25 PDT
Investigating - Issue: US Operator - small US regional carriers Maintenance

Date: 09/21/2020
Start Time: 04:00 PM PDT
End Time: 10:00 PM PDT

Summary:
We have received notification that US Operators listed below will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

Impacted Carrier(s):

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
In land Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA


On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 17, 17:40 PDT
Identified - Date: 27/07/2020
Start Time: 02:00 AM PDT
End Time: Ongoing

Mobifone from Vietnam is experiencing ongoing and reoccurring network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Aug 4, 05:45 PDT
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - AT&T Maintenance

Date: 09/20/2020
Start Time: 9:00 PM PDT
End Time: 09/21/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Issue: US Operator - [Operator Name] Maintenance

Date: 09/21/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT

Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 18, 02:59 PDT
Issue: US Operator - AT&T Maintenance

Date: 09/21/2020
Start Time: 9:00 PM PDT
End Time: 09/22/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Issue: Canada Operator - Eastlink CA Maintenance

Date: 09/22/2020
Start Time: 3:00 AM PDT/PST
End Time: 4:00 AM PDT/PST

Summary:
We have received notification that Canada Operator Eastlink CA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Eastlink CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other Canada operators will not be affected by this Eastlink CA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 4, 12:20 PDT
Issue: US Operator - AT&T Mobility US Maintenance

Date: 09/22/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT

Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 18, 03:02 PDT
Issue: US Operator - AT&T Maintenance

Date: 09/22/2020
Start Time: 9:00 PM PDT
End Time: 09/23/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 17, 17:52 PDT
Issue: US Operator - AT&T Mobility US Maintenance

Date: 9/23/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT

Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 18, 04:44 PDT
Issue: US Operator - AT&T Maintenance

Date: 09/23/2020
Start Time: 9:00 PM PDT
End Time: 09/24/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Issue: US Operator - AT&T Mobility US Maintenance

Date: 9/24/2020
Start Time: 9:00 AM PDT
End Time: 4:30 PM PDT

Summary:
We have received notification that US Operator AT&T Mobility US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 18, 04:47 PDT
Issue: US Operator - AT&T Maintenance

Date: 09/24/2020
Start Time: 9:00 PM PDT
End Time: 09/25/2020 at 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 17, 17:53 PDT
Issue: US Operators - Maintenance:

Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Blue Wireless USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA

Date: 09/29/2020
Start Time: 02:00 AM PDT
End Time: 04:00 PDT

Summary:
We have received notification that small US regional carriers listed above will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to these carriers may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Sep 14, 14:24 PDT
Date: 01/10/20
Start Time: 01 AM PDT
End Time: 03:30 AM PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The TelePortal / Portal may become unavailable to customers intermittently, and reporting may not work during this time.

TeleSign core services will not be affected.
Posted on Sep 17, 01:08 PDT
Past Incidents
Sep 18, 2020
Resolved - Date: 09/18/20
Start Time: 09/17/2020 - 00:56 AM PDT/PST
End Time: 09/18/2020 - 7:09 AM PDT/PST

We received notification that the network issues previously reported by Nigeria Globacom from Nigeria have been resolved. Nigeria Globacom end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 18, 07:19 PDT
Identified - Date: 09/17/20
Start Time: 00:56 AM PDT/PST
End Time: Ongoing

We received notification that Nigeria Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 01:11 PDT
Sep 17, 2020
Resolved - Date: 09/17/2020
Start Time: 11:22 AM PDT
End Time: 02:03 PM PDT

We received notification that the network issues previously reported by Rogers Wireless from Canada have been resolved. Rogers Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 15:11 PDT
Identified - Date: 09/17/2020
Start Time: 11:22 AM PDT
End Time: Ongoing

We received notification that Rogers Wireless Inc from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 12:37 PDT
Resolved - Date: 09/17/2020
Start Time: 11:13 AM PDT
End Time: 12:25 PM PDT

We received notification that the network issues previously reported by AMX Argentina (Claro) from Argentina have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 12:32 PDT
Identified - Date: 09/17/2020
Start Time: 11:13 AM PDT
End Time: Ongoing

We received notification that AMX Argentina (Claro) from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 11:28 PDT
Resolved - Date: 09/16/2020
Time: 7:00 PM PST
End Time: 09/17/2020 11:30 AM PST

We received notification that the network issues previously reported by Bolivia - ENTEL Movil have been resolved. Bolivia - ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 11:54 PDT
Identified - Date: 09/16/2020
Time: 7:00 PM PDT/PST
End Time: Ongoing

We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 19:27 PDT
Resolved - Date: 09/17/2020
Start Time: 10:04 AM PDT
End Time: 11:20 AM PDT

We received notification that the network issues previously reported by Hot Mobile Ltd. from Israel have been resolved. Hot Mobile Ltd. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 11:38 PDT
Identified - Date: 09/17/2020
Start Time: 10:04 AM PDT
End Time: Ongoing

We received notification that Hot Mobile Ltd. from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 17, 10:11 PDT
Resolved - Date: 9/17/2020
Start Time: 9/16/2020 - 3:28 PM PDT/PST
End Time: 9/16/2020 - 3:50 AM PDT/PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 17, 04:17 PDT
Identified - Date: 09/16/2020
Start Time: 3:28 PM PDT/PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 15:43 PDT
Sep 16, 2020
Resolved - Date: 09/16/2020
Start Time: 08:44 AM PDT
End Time: 10:08 AM PDT

We received notification that the network issues previously reported by Rogers Wireless from Canada have been resolved. Rogers Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 11:05 PDT
Identified - Date: 09/16/2020
Start Time:08:44 AM PST
End Time: Ongoing

We received notification that Canada Rogers Wireless is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 09:31 PDT
Resolved - Date: 09/16/20
Start Time: 03:54 AM PDT/PST
End Time: 07:00 AM PDT/PST

We received notification that the network issues previously reported by 9Mobile (Etisalat) from Nigeria have been resolved. 9Mobile (Etisalat) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 16, 05:25 PDT
Identified - Date: 09/16/20
Start Time: 03:54 AM PDT/PST
End Time: Ongoing

We received notification that 9Mobile (Etisalat) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 16, 04:00 PDT
Sep 15, 2020
Completed - The scheduled maintenance has been completed.
Sep 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 23:00 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 09/14/2020 - 09/15/2020
Start Time: 11.00 PM PDT 09/14/2020
End Time: 05.00 AM PDT 09/15/2020

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 6, 21:05 PDT
Resolved - Date: 09/15/20
Start Time: 00:54 AM PDT
End Time: 02:05 AM PDT

We received notification that the network issues previously reported by Airtel 640/05 from Tanzania have been resolved. Airtel 640/05 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 15, 01:26 PDT
Identified - Date: 09/15/20
Start Time: 00:54 AM PDT
End Time: Ongoing

We received notification that Airtel 640/05 from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 15, 00:07 PDT
Sep 14, 2020
Sep 13, 2020
Resolved - Date: 9/13/2020
Start Time: 05.17 PM PDT
End Time: 08.20 PM PDT

We received notification that the network issues previously reported by Claro from Brazil have been resolved. Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 20:59 PDT
Identified - Date: 9/13/2020
Start Time: 05.17 PM PDT/PST
End Time: Ongoing

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 17:29 PDT
Resolved - Date: 09/12/2020
Start Time: 10:06 AM PDT
End Time: 05:45 PM PDT

We received notification that the network issues previously reported by SabaFone from Yemen have been resolved. SabaFone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 05:32 PDT
Identified - Date: 09/12/2020
Start Time: 10:06 AM PDT
End Time: Ongoing

We received notification that SabaFone from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 12, 10:15 PDT
Resolved - Date: 09/13/2020
Start Time: 00:03 AM PDT
End Time: 00:33 AM PDT

We received notification that the network issues previously reported by Movil SA (Tigo) from Colombia have been resolved. Movil SA (Tigo) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 13, 00:48 PDT
Identified - Date: 09/13/2020
Start Time: 00:03 AM PDT
End Time: Ongoing

We received notification that Movil SA (Tigo) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 13, 00:12 PDT
Sep 12, 2020
Sep 11, 2020
Resolved - Date: 09/11/20
Start Time: 09:39 PM PDT
End Time: 10:12 PM PDT

We received notification that the network issues previously reported by AMAX Argentina (Claro) from Argentina have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 11, 22:26 PDT
Identified - Date: 09/11/20
Start Time: 09:39 PM PDT
End Time: Ongoing

We received notification that AMX Argentina (Claro) from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 11, 21:48 PDT
Resolved - Date: 9/12/2020
Start Time: 2:58 PM PDT
End Time: 04:58 PM PDT

We received notification that the network issues previously reported by Viettel Mobile from Vietnam have been resolved. Viettel Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 11, 16:24 PDT
Identified - Date: 9/12/2020
Start Time: 2:58 PM PDT
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 11, 15:06 PDT
Resolved - Date: 09/11/20
Start Time: 5:44 AM PDT
End Time: 10:37 AM PDT

We received notification that the network issues previously reported by SabaFone [421/01] from Yemen have been resolved. SabaFone [421/01] end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 11, 11:13 PDT
Identified - Date: 09/11/20
Start Time: 5:44 AM PDT
End Time: Ongoing

We received notification that SabaFone [421 01] from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 11, 06:11 PDT
Completed - The scheduled maintenance has been completed.
Sep 11, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 21:31 PDT
Scheduled - Issue: US Operator - T-MOBILE Maintenance

Start Date: 09/10/2020
Start Time: 09:30 PM PDT
End Date: 09/11/2020
End Time: 03:30 AM PDT

Summary:
We have received notification that US Operator T-MOBILE will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-MOBILE users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-MOBILE operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 9, 18:46 PDT
Sep 10, 2020
Completed - The scheduled maintenance has been completed.
Sep 10, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 23:00 PDT
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 09/09/2020
Start Time: 11:00 PM PST
End Time: 09/10/2020 03:00 AM PST

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 8, 00:59 PDT
Completed - The scheduled maintenance has been completed.
Sep 10, 02:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 22:32 PDT
Scheduled - Issue: US Operator - United States Cellular Corp, USA - Maintenance

Start Time: 09/09/2020 10:30 PM PDT
End Time: 09/10/2020 02:30 AM PDT

Summary:
We have received notification that United States Cellular Corp, USA will be performing planned maintenance on the date and time specified above.

During the maintenance period, customers may experience delays to MT SMS, MO SMS messages, and delivery reports.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 9, 12:04 PDT
Resolved - Date: 09/10/2020
Start Time: 10:30 PM PDT/PST
End Time: 00:10 AM PDT/PST

We received notification that the network issues previously reported by Etisalat from United Arab Emirates have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 10, 00:22 PDT
Identified - Date: 09/09/2020
Start Time: 10:30 PM PDT/PST
End Time: Ongoing

We received notification that Etisalat from United Arab Emirates is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 22:42 PDT
Sep 9, 2020
Resolved - Dear Customers and Partners,

Please note that we are not experiencing any issues with our telephone support lines which are now working as intended.

Thank you.
Sep 9, 19:15 PDT
Investigating - Dear Customers and Partners,

We are experiencing difficulties with our telephone support lines and are working diligently to resolve the issue.

Until then please reach out with any needs via support@telesign.com or directly with your Customer Success Representative.

Thank you.
Sep 9, 09:04 PDT
Resolved - Date: 09/10/2020
Start Time: 03:29 PM PDT
End Time: 03:57 PM PDT

We received notification that the network issues previously reported by Colombia Claro Comunicacion Celular S.A (Comcel S.A) from Colombia have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 16:11 PDT
Identified - Date: 09/10/2020
Start Time: 03:29 PM PDT
End Time: Ongoing

We received notification that Colombia Claro Comunicacion Celular S.A (Comcel S.A) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 15:37 PDT
Resolved - Date: 09/09/20
Start Time: 10:30 AM PDT
End Time: 01:20 PM PDT

We received notification that the network issues previously reported by Vodacom from Tanzania have been resolved. Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 13:41 PDT
Identified - Date: 09/09/20
Start Time: 10:30 AM PDT
End Time: Ongoing

We received notification that Vodacom [640/04] from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 10:55 PDT
Resolved - Date: 09/09/20
Start Time: 10:55 AM PDT/PST
End Time: 12:00 Noon PDT/PST

We received notification that the network issues previously reported by KaR-Tel LLP (Beeline) from Kazakhstan have been resolved. KaR-Tel LLP (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 12:10 PDT
Identified - Date: 09/09/20
Start Time: 10:55 AM PDT/PST
End Time: Ongoing

We received notification that KaR-Tel LLP (Beeline) from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 11:08 PDT
Resolved - Date: 09/09/2020
Start Time: 3:00 AM PDT/PST
End Time: 8:45 AM PDT/PST

We received notification that the network issues previously reported by Eircom Limited from Ireland have been resolved. Eircom Limited end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 09:11 PDT
Identified - Date: 09/09/2020
Start Time: 3:00 AM PDT/PST
End Time: Ongoing

We received notification that Eircom Limited from Ireland is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 03:23 PDT
Resolved - Date: 09/09/2020
Start Time: 04:09 AM PDT/PST
End Time: 08:47 AM PDT/PST

We received notification that the network issues previously reported by Vodacom from Tanzania have been resolved. Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 09:08 PDT
Identified - Date: 09/09/2020
Start Time: 04:09 AM PDT/PST
End Time: Ongoing

We received notification that Vodacom from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 9, 04:27 PDT
Completed - The scheduled maintenance has been completed.
Sep 9, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 23:30 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 08/09/2020 - 09/09/2020
Start Time: 11.30 PM PDT 08/09/2020
End Time: 04.00 AM PDT 09/09/2020

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Sep 8, 13:55 PDT
Resolved - Date: 09/08/2020
Start Time: 11:14 PM PST
End Time: 00:00 09/09/2020

We received notification that the network issues previously reported by Mexico ATT (Iusacell&Unefon&Nextel) have been resolved. Mexico ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 9, 00:05 PDT
Identified - Date: 09/08/2020
Start Time: 11:14 PM PST
End Time: Ongoing

We received notification that Mexico ATT (Iusacell&Unefon&Nextel) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 8, 23:25 PDT
Sep 8, 2020
Resolved - Date: 09/08/20
Start Time: 11:25 AM PDT
End Time: 01.45 PM PDT

We received notification that the network issues previously reported by Zain from Sudan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 8, 19:02 PDT
Identified - Date: 09/08/20
Start Time: 11:25 AM PDT
End Time: Ongoing

We received notification that Zain [634/01] from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 8, 11:34 PDT
Sep 7, 2020
Resolved - Date: 09/07/2020
Start Time: 02:41 PM PDT
End Time: 10:15 PM PDT

We received notification that the network issues previously reported by Azercell from Azerbaijan have been resolved. Azercell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 22:25 PDT
Identified - Date: 09/07/2020
Start Time: 02:41 PM PDT

We received notification that Azercell from Azerbaijan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 14:50 PDT
Resolved - Date: 09/07/20
Start Time: 07:10 PM PDT
End Time: 07:35 PM PDT

We received notification that the network issues previously reported by OJSC VimpelCom (Beeline) from Russia have been resolved. OJSC VimpelCom (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 20:10 PDT
Identified - Date: 09/07/20
Start Time: 07:10 PM PDT
End Time: Ongoing

We received notification that OJSC VimpelCom (Beeline) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 19:17 PDT
Resolved - Date: 09/07/20
Start Time: 2:57 PM PDT
End Time: 6:30 PM PDT

We received notification that the network issues previously reported by PEOPLENet - Telesystems from Ukraine have been resolved. PEOPLENet - Telesystems end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 18:41 PDT
Identified - Date: 09/07/20
Start Time: 2:57 PM PDT
End Time: Ongoing

We received notification that PEOPLENet - Telesystems from Ukraine is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 15:04 PDT
Resolved - Date: 09/07/20
Start Time: 7 AM PDT
End Time: 8:55 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 09:02 PDT
Identified - Date: 09/07/20
Start Time: 7 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone (606/01) from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 07:06 PDT
Resolved - Date: 09/07/2020
Start Time: 00:00 AM PST
End Time: 01:05 AM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia have been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 7, 01:15 PDT
Update - We are continuing to work on a fix for this issue.
Sep 7, 01:13 PDT
Identified - Date: 09/07/2020
Start Time: 00:00 AM PDT/PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 7, 00:04 PDT
Sep 6, 2020
Resolved - Date: 09/05/2020
Start Time: 10:58 PM PDT
End Time: 11:59 PM PDT

We received notification that the network issues previously reported by AMX(Claro) from Argentina have been resolved. AMX(Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 6, 00:13 PDT
Identified - Date: 09/05/2020
Start Time: 10:58 PM PDT
End Time: Ongoing

We received notification that AMX(Claro) from Argentina is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 5, 23:08 PDT
Sep 5, 2020
Resolved - Date: 09/06/2020
Start Time: 07:03 PM PDT
End Time: 07:41 PM PDT

We received notification that the network issues previously reported by 8ta from South Africa have been resolved. 8ta end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Sep 5, 20:08 PDT
Identified - Date: 09/06/2020
Start Time: 07:03 PM PDT
End Time: Ongoing

We received notification that 8ta operator from South Africa is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Sep 5, 19:11 PDT
Sep 4, 2020

No incidents reported.