System Status


This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Identified - Date: 11/25/22
Start Time: 08:19 AM PST
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 2022 - 09:55 PST
Identified - Date: 11/25/22
Start Time: 08:19 AM PST
End Time: Ongoing

We received notification that Syratel from Syria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 2022 - 08:26 PST
Identified - Country: USA

Operator: AT&T; T-Mobile; Verizon;

Details: USA operators have announced the annual holiday freeze dates:

Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022

AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.

T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January

During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.

Nov 10, 2022 - 07:51 PST
Identified - Country: Romania

Operator: Orange; RCS & RDS DigiMobil

Details:

Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:

Orange:
Freeze will last from the 1st of December until 17th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.

RCS & RDS DigiMobil:

Freeze will last from 15th of December until 9th of January;

The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.

Nov 10, 2022 - 06:30 PST
Identified - Country: Canada

Operator: all

Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.

Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand

Operator: all

Effective date: Already Started

Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.

Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore

Operator: all

Effective date: 31st of October 2022; Deadline: 31st of January 2023

Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.

Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.

Oct 24, 2022 - 07:28 PDT
Identified - Country: USA

Operator: T-Mobile

Effective Date: 1st of December 2022

Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.

Oct 18, 2022 - 01:13 PDT
Investigating - Dear customer,

Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.

Specifically, there will be two changes effective as of 11/1/2022:

(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.

Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic

New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.

Previous State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

New State:

{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}

Oct 19, 2022 - 09:37 PDT
Identified - End Time: TBD

We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.

Oct 10, 2022 - 13:15 PDT
Identified - Country: Iran

Operator: all

Effective date: Already started

Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.

Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan

Operators: T Star (Taiwan Star Telecom) (466/89;90)

Effective date: Already started

Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.

Sep 07, 2022 - 06:03 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing

We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.

We will inform you once the operator(s) has come to a resolution.

Sep 05, 2022 - 08:13 PDT
Identified - Country: Haiti

Operators: Haiti (HT) - NatCom (372/03)

Effective date: Already started

Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.

Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar

Operator: all

Effective date: Already Started

Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.

Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia

Operators: all

Effective date: 17th of August

Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.

Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman

Operators: Oman Telecommunications Company (OmanTel) (422/02;04)

Effective date: Already started

Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.

Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada

Operators: all

Effective date: Already started

Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.

Aug 04, 2022 - 02:24 PDT
Identified - Date: 07/28/2022

We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.

We will keep you informed as we receive further updates.

On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.

Jul 28, 2022 - 07:41 PDT
Identified - Country: Pakistan

Operator: ZONG (CMPak) (410/04)

Effective date: 25th of July

Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.

Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda

Operator: Airtel

Effective Date: Already started

Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;

Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia

Operator: all

Effective date: Already started

Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.

May 05, 2022 - 03:33 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing

We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.

Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.

Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing

We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.

Mar 10, 2022 - 07:31 PST
Update - Dear Customers and Partners,

We would like to inform you that our team is still investigating the issue and we will make sure to keep you updated.

Meanwhile, if you are using the "rest.telesigncopr.cn" endpoint, please switch to our "rest-ww.telesign.com".

If you have any questions, please contact us at support@telesign.com.

Dec 21, 2021 - 23:15 PST
Update - We are experiencing DNS issues with rest.telesigncorp.cn in some geographic regions and working diligently to resolve the issue. If needed rest-ww.telesign.com can be used as an alternative endpoint.
Dec 21, 2021 - 12:28 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery, if host that is used for traffic termination is rest.telesigncorp.cn.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Dec 21, 2021 - 11:37 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.

Dec 17, 2020 - 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Operator Alerts WW Operational
Operator Alerts EMEA Operational
Operator Alerts APAC Operational
Operator Alerts North America Operational
Operator Alerts LATAM Operational
Regulatory Updates ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.

Posted on Dec 16, 2019 - 06:47 PST
Issue: United States TFN traffic

Start Date: 11/30/22
Start Time: 09:00 PM PDT
End Date: 12/01/22
End Time: 01:00 AM PDT

Summary:
We have received a notification that US TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Posted on Oct 25, 2022 - 12:21 PDT
Issue: US Operator - US&CA - Toll Free Numbers

Date: 12/07/22
Start Time: 8PM PST
End Time: 12 AM PST

Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Posted on Nov 21, 2022 - 12:50 PST
Operator Service Alert - Planned Toll-Free Numbers Maintenance Dec 14, 2022 20:00 - Dec 15, 2022 00:00 PST
Issue: US Operator - US&CA - Toll Free Numbers

Date: 12/14/22
Start Time: 8PM PST
End Time: 12 AM PST

Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Posted on Nov 21, 2022 - 12:51 PST
Operator Service Alert - Planned Toll-Free Numbers Maintenance Dec 27, 2022 20:00 - Dec 28, 2022 00:00 PST
Issue: US Operator - US&CA - Toll Free Numbers

Date: 12/27/22
Start Time: 8PM PST
End Time: 12 AM PST

Summary:
We have received notification that US & CA Operators will be performing maintenance on the date and time specified above. During this time period, customers with Toll-Free Numbers that send SMS messages to US & CA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Posted on Nov 21, 2022 - 12:53 PST
Past Incidents
Nov 29, 2022
Resolved - Date: 11/28/22
Start Time: 06:38 AM PST
End Time: 11/29/22 at 01:50 AM PST

We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 29, 02:02 PST
Identified - Date: 11/28/22
Start Time: 06:38 AM PST
End Time: Ongoing

We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 28, 06:46 PST
Nov 28, 2022
Resolved - Date: 11/28/22
Start Time: 03:41 AM PST
End Time: 01:56 PM PST

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 28, 15:10 PST
Identified - Date: 11/28/22
Start Time: 03:41 AM PST
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 28, 04:47 PST
Resolved - Date: 11/28/2022
Start Time: 06:22 AM PST
End Time: 09:00 AM PST

We received notification that the network issues previously reported by Algar from Brazil have been resolved. Algar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 28, 09:53 PST
Update - We are continuing to work on a fix for this issue.
Nov 28, 07:17 PST
Identified - Date: 11/28/2022
Start Time: 06:22 AM PST
End Time: Ongoing

We received notification that Algar from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 28, 06:30 PST
Resolved - Date: 11/28/22
Start Time: 06:02 AM PST
End Time: 06:23 AM PST

We received notification that the network issues previously reported by T-Mobile from the United States have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 28, 06:59 PST
Identified - Date: 11/28/22
Start Time: 06:02 AM PST
End Time: Ongoing

We received notification that T-Mobile from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 28, 06:57 PST
Resolved - Start Date: 11/26/2022
Start Time: 01:40 PM PST
End Date: 11/27/22
End Time: 11:00 PM PST

We received notification that the network issues previously reported by Telecel S.A. from Paraguay have been resolved. Telecel S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 28, 00:25 PST
Identified - Date: 11/26/2022
Start Time: 01:40 PM PST
End Time: Ongoing

We received notification that Telecel S.A. from Paraguay is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 26, 13:53 PST
Nov 27, 2022
Resolved - Date: 11/27/22
Start Time: 03:47 AM PST
End Time: 05:50 AM PST

We received notification that the network issues previously reported by US Verizon Operator has been resolved. Verizon end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 27, 09:02 PST
Identified - Issue: US Operator - Verizon possible latency

Date: 11/27/22
Start Time: 03:47 AM PDT
End Time: Ongoing

Summary:
Our Supplier has informed us of possible messaging latency issues toward US Verizon Operator. This issue may be impacting gateway customers' MO / MT messaging from/to Verzin, as well as DLRs. We apologize for any inconvenience and appreciate your patience.


If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 27, 05:56 PST
Resolved - Date: 11/26/2022
Start Time: 11:45 PM PST
Date: 11/27/2022
End Time: 02:51 AM PST

We received notification that the network issues previously reported by NII Holdings, Inc from Brazil have been resolved. NII Holdings, Inc end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 27, 03:17 PST
Identified - Date: 11/26/2022
Start Time: 11:45 PM PST
End Time: TBD

We received notification that NII Holdings, Inc. from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 26, 23:51 PST
Resolved - Start Time: 9:06 PM PST 11/26/2022
End Time: 1:37 AM PST 11/27/2022

We received notification that the network issues previously reported by Claro from Brazil have been resolved. Claro end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 27, 02:18 PST
Identified - Date: 11/26/2022
Start Time: 9:06 PM PST
End Time: TBD

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 26, 21:11 PST
Resolved - Date: 11/27/2022
Start Time: 12:22 AM PST
End Time: 1:32 AM PST

We received notification that the network issues previously reported by Irancell (MTN) from Iran have been resolved. Irancell (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 27, 01:57 PST
Identified - Date: 11/27/2022
Start Time: 12:22 AM PST
End Time: TBD

We received notification that Irancell (MTN) from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 27, 00:28 PST
Nov 26, 2022
Resolved - Date: 11/26/2022
Start Time: 11:33 AM PST
End Time: 12:25 PM PST

We received notification that the network issues previously reported by KaR-Tel LLP (Beeline) from Kazakhstan have been resolved. KaR-Tel LLP (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 26, 12:50 PST
Identified - Date: 11/26/2022
Start Time: 11:33 AM PST
End Time: Ongoing

We received notification that KaR-Tel LLP (Beeline) from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 26, 11:42 PST
Resolved - Date: 11/26/2022
Start Time: 1:30 AM PST
End Time: 03:22 AM PST

We received notification that the network issues previously reported by Nuevatel PCS De Bolivia S.A. from Bolivia have been resolved. Nuevatel PCS De Bolivia S.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 26, 03:57 PST
Identified - Date: 11/26/2022
Start Time: 1:30 AM PST
End Time: TBD

We received notification that Nuevatel PCS De Bolivia S.A. from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 26, 01:40 PST
Nov 25, 2022
Resolved - Date: 11/25/2022
Start Time: 01:29 PM PST
End Time: 02:52 PM PST

We received notification that the network issues previously reported by Telefonica Movil from Chile have been resolved. Telefonica Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 25, 15:01 PST
Identified - Date: 11/25/2022
Start Time: 01:29 PM PST
End Time: Ongoing

We received notification that Telefonica Movil from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 13:33 PST
Resolved - Date: 11/25/22
Start Time: 08:01 AM PST
End Time: 10:10 AM PST

We received notification that the network issues previously reported by T-Mobile from the US have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 25, 11:28 PST
Identified - Date: 11/25/22
Start Time: 08:01 AM PST
End Time: Ongoing

We received notification that T-Mobile from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 08:29 PST
Resolved - Date: 11/25/22
Start Time: 08:22 AM PST
End Time: 09:18 AM PST

We received notification that the network issues previously reported by Yemen Mobile from Yemen have been resolved. Yemen Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 25, 10:07 PST
Identified - Date: 11/25/22
Start Time: 08:22 AM PST
End Time: Ongoing

We received notification that Yemen Mobile from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 08:35 PST
Resolved - Date: 11/25/22
Start Time: 07:02 AM PST
End Time: 07:43 AM PST

We received notification that the network issues previously reported by T-Mobile from the US have been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 25, 08:10 PST
Identified - Date: 11/25/22
Start Time: 07:02 AM PST
End Time: Ongoing

We received notification that T-Mobile from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 07:57 PST
Resolved - Date: 11/25/22
Start Time: 05:19 AM PST
End Time: 06:59 AM PST

We received notification that the network issues previously reported by PTK (Vala) from Kosovo have been resolved. PTK (Vala) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 25, 07:19 PST
Identified - Date: 11/25/22
Start Time: 05:19 AM PST
End Time: Ongoing

We received notification that PTK (Vala) from Kosovo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 25, 05:57 PST
Nov 24, 2022
Resolved - Date: 11/24/22
Start Time: 09:02 PM PST
End Time: 09:54 PM PST

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 22:12 PST
Identified - Date: 11/24/22
Start Time: 09:02 PM PST
End Time: Ongoing

We received notification that Corporacion Digitel C.A. (DIGITEL) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 24, 21:11 PST
Resolved - Date: 11/24/22
Start Time: 08:52 AM PST
End Time: 12:52 PM PST

We received notification that the network issues previously reported by Al Madar from Libya have been resolved. Al Madar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 19:12 PST
Identified - Date: 11/24/22
Start Time: 08:52 AM PST
End Time: Ongoing

We received notification that Al Madar from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 24, 08:02 PST
Resolved - Date: 11/24/2022
Start Time: 01:11 PM PST
End Time: 03:30 PM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 16:05 PST
Identified - Date: 11/24/2022
Start Time: 01:11 PM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 24, 13:21 PST
Resolved - Date 11/24/22
Start Time: 9:04 AM PST
End Time: 10:41 AM PST

We received notification that the network issues previously reported by T-MOBILE from the United States have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 11:59 PST
Identified - Date: 11/24/22
Start Time: 9:04 AM PST
End Time: Ongoing

We received notification that T-MOBILE from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 24, 09:51 PST
Resolved - Date: 11/24/22
Start Time: 9:04 AM PST
End Time: 10:41 AM PST

We received notification that the network issues previously reported by ATT Mobility from the United States have been resolved. ATT Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 11:58 PST
Identified - Date: 11/24/22
Start Time: 9:04 AM PST
End Time: Ongoing

We received notification that ATT Mobility from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 24, 09:49 PST
Resolved - Date: 11/23/22 - 11/24/22
Start Time: 11:28 PM PST
End Time: 01:25 AM PST

We received notification that the network issues previously reported by Hutchison from Sri Lanka have been resolved. Hutchison end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 24, 03:55 PST
Identified - Date: 11/23/22
Start Time: 11:28 PM PST
End Time: Ongoing

We received notification that Hutchison from Sri Lanka is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 23, 23:35 PST
Completed - The scheduled maintenance has been completed.
Nov 24, 03:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 01:00 PST
Scheduled - Date: 24/11/2022
Start Time: 01:00 AM PST
End Time: 03:30 AM PST

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.

Nov 15, 19:15 PST
Nov 23, 2022
Resolved - Date: 11/23/2022
Start Time: 08:34 PM PST
End Time: 09:47 PM PST

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 23, 21:53 PST
Identified - Date: 11/23/2022
Start Time: 08:34 PM PST
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 23, 20:42 PST
Resolved - Date: 11/23/22
Start Time: 10:41 AM PST
End Time: 03:35 PM PST

We received notification that the network issues previously reported by Cellcom Israel Ltd. from Israel have been resolved. Cellcom Israel Ltd. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 23, 16:33 PST
Identified - Date: 11/23/22
Start Time: 10:41 AM PST
End Time: Ongoing

We received notification that Cellcom Israel Ltd. from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 23, 10:49 PST
Resolved - Date: 11/23/22
Start Time: 4:46 AM PST
End Time: 09:15 AM PST

We received notification that the network issues previously reported by Omani Qatari Telecommunication from Qatar have been resolved. Omani Qatari Telecommunication end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 23, 09:25 PST
Identified - Date: 11/23/22
Start Time: 4:46 AM PST
End Time: Ongoing

We received notification that Omani Qatari Telecommunication from Qatar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

We will inform you once the operator has come to a resolution.

Nov 23, 05:03 PST
Resolved - Date: 11/23/22
Start Time: 02:43 AM PST
End Time: 04:33 AM PST

We received notification that the network issues previously reported by Telenor (Globul) from Bulgaria have been resolved. Telenor (Globul) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 23, 03:39 PST
Identified - Date: 11/23/22
Start Time: 02:43 AM PST
End Time: Ongoing

We received notification that Telenor (Globul) from Bulgaria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 23, 02:08 PST
Nov 22, 2022
Resolved - Date: 11/22/22
Start Time: 3:44 PM PST
End Time: 5:53 PM PST

We received notification that the network issues previously reported by Telefonica Movil de Chile from Chile have been resolved. Telefonica Movil de Chile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 22, 17:33 PST
Identified - Date: 11/22/22
Start Time: 3:44 PM PST
End Time: Ongoing

We received notification that Telefonica Movil de Chile from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 22, 15:54 PST
Resolved - Date: 11/22/22
Start Time: 01:09 PM PST
End Time: 02:30 PM PST

We received notification that the network issues previously reported by Telefonica Moviles Costa Rica from Costa Rica have been resolved. Telefonica Moviles Costa Rica end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 22, 13:50 PST
Identified - Date: 11/22/22
Start Time: 01:09 PM PST
End Time: Ongoing

We received notification that Telefonica Moviles Costa Rica from Costa Rica is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 22, 12:25 PST
Resolved - Date: 11/22/22
Start Time: 12:43 PM PST
End Time: 01:43 PM PST

We received notification that the network issues previously reported by Movistar (Telefonica) from El Salvador have been resolved. Movistar (Telefonica) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 22, 13:27 PST
Identified - Date: 11/22/22
Start Time: 12:43 PM PST
End Time: Ongoing

We received notification that Movistar (Telefonica) from El Salvador is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 22, 12:01 PST
Resolved - Date: 11/22/22
Start Time: 09:03 AM PST
End Time: 10:03 AM PST

We received notification that the network issues previously reported by T-MOBILE from the United States have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 22, 12:02 PST
Identified - Date: 11/22/22
Start Time: 09:03 AM PST
End Time: Ongoing

We received notification that T-MOBILE from the United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 22, 11:38 PST
Resolved - Date: 11/22/22
Start Time: 02:38 AM PST
End Time: 03:28 AM PST

We received notification that the network issues previously reported by ATM Mobilis from Algeria have been resolved. ATM Mobilis end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 22, 04:08 PST
Identified - Date: 11/22/22
Start Time: 02:38 AM PST
End Time: Ongoing

We received notification that ATM Mobilis from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 22, 02:44 PST
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 21:00 PST
Scheduled - Issue: United States TFN traffic

Start Date: 11/21/22
Start Time: 09:00 PM PDT
End Date: 11/22/22
End Time: 01:00 AM PDT

Summary:
We have received a notification that US TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Oct 25, 12:18 PDT
Nov 21, 2022
Resolved - Date: 11/21/22
Start Time: 01:33 PM PDT
End Time: 02:21 PM PDT

We received notification that the network issues previously reported by Airtel from Uganda have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 15:28 PST
Identified - Date: 11/21/22
Start Time: 01:33 PM PDT
End Time: Ongoing

We received notification that Airtel from Uganda is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 13:56 PST
Resolved - Date: 11/21/22
Start Time: 08:39 AM PST
End Time: 10:34 AM PST

We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 12:10 PST
Identified - Date: 11/21/22
Start Time: 08:39 AM PST
End Time: Ongoing

We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 07:56 PST
Resolved - Date: 11/21/22
Start Time: 8:39 AM PST
End Time: 11:39 AM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 11:34 PST
Identified - Date: 11/21/22
Start Time: 8:39 AM PST
End Time: Ongoing

We received notification that Orange 613/02 from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
We will inform you once the operator has come to a resolution.

Nov 21, 08:47 PST
Resolved - Created in error, duplicate
Nov 21, 08:54 PST
Identified - Date: 11/21/22
Start Time: 09:39 AM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 08:50 PST
Resolved - Date: 11/21/22
Start Time: 05:10 AM PST
End Time: 08:10 AM PST

We received notification that the network issues previously reported by Kcell JSC from Kazakhstan have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 08:29 PST
Identified - Date: 11/21/22
Start Time: 05:10 AM PST
End Time: Ongoing

We received notification that Kcell JSC from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 05:45 PST
Completed - The scheduled maintenance has been completed.
Nov 21, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 21:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Nov 19, 04:08 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 11/20/2022
Start Time: 06:00 PM PST
End Time: 04:00 AM PST 11/21/2022

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 21, 02:00 PST
Resolved - Date: 11/21/22
Start Time: 02:00 AM PST
End Time: 03:30 AM PST

We received notification that the network issues previously reported by Smart from Cambodia have been resolved. Smart end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 03:21 PST
Identified - Date: 11/21/22
Start Time: 02:00 AM PST
End Time: Ongoing

We received notification that Smart from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 02:06 PST
Resolved - Date: 11/21/22
Start Time: 01:57 AM PST
End Time: 02:35 AM PST

We received notification that the network issues previously reported by Robi Axiata (Airtel) from Bangladesh have been resolved. Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 03:06 PST
Identified - Date: 11/21/22
Start Time: 02:57 AM PST
End Time: Ongoing

We received notification that Robi Axiata (Airtel) from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 02:06 PST
Resolved - Date: 11/21/22
Start Time: 02:42 AM PST
End Time: 03:27 AM PST

We received notification that the network issues previously reported by PT. XL Axiata Tbk from Indonesia has been resolved. PT. XL Axiata Tbk end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 02:51 PST
Identified - Date: 11/21/22
Start Time: 02:42 AM PST
End Time: Ongoing

We received notification that PT. XL Axiata Tbk from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 21, 02:03 PST
Resolved - Start Date: 11/20/2022
Start Time: 05:27 PM PST
End Date: 11/21/2022
End Time: 12:21 AM PST

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 21, 02:27 PST
Identified - Date: 11/20/2022
Start Time: 04:40 PM PST
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 20, 17:35 PST
Nov 20, 2022
Nov 19, 2022
Resolved - Date: 11/19/2022
Start Time: 10:26 AM PST
End Time: 11:50 AM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 19, 12:03 PST
Identified - Date: 11/19/22
Start Time: 10:26 AM PDT
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 19, 10:41 PST
Nov 18, 2022
Completed - The scheduled maintenance has been completed.
Nov 18, 04:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 23:00 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Start Date: 11/17/2022
Start Time: 11:00 PM PST
End Date: 11/18/2022
End Time: 04:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 17, 12:09 PST
Resolved - Date: 11/18/22
Start Time: 03:27 AM PST
End Time: 08:15 PM PST

We received notification that the network issues previously reported by Claro (Conecel / Porta) from Ecuador have been resolved. Claro (Conecel / Porta) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 18, 03:38 PST
Identified - Date: 11/18/22
Start Time: 03:27 AM PST
End Time: Ongoing

We received notification that Claro (Conecel / Porta) from Ecuador is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 18, 02:46 PST
Resolved - Date: 11/18/22
Start Time: 01:06 AM PDT
End Time: 02:53 AM PDT

We received notification that the network issues previously reported by P + T Corporation (NET*ONE) from Zimbabwe have been resolved. P + T Corporation (NET*ONE) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 18, 03:21 PST
Identified - Date: 11/18/22
Start Time: 01:06 AM PDT
End Time: Ongoing

We received notification that P + T Corporation (NET*ONE) from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 18, 01:24 PST
Resolved - Start Date: 11/17/22
Start Time: 10:03 PM PST
End Date: 11/18/22
End Time: 01:25 AM PST

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 18, 00:51 PST
Identified - Date: 11/17/22
Start Time: 10:03 PM PST
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 17, 22:11 PST
Nov 17, 2022
Resolved - Date: 11/17/22
Start Time: 12:22 PM PST
End Time: 10:27 PM PST

We received notification that the network issues previously reported by Orange (Mobinil) from Egypt have been resolved. Orange (Mobinil) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 17, 23:03 PST
Identified - Date: 11/17/22
Start Time: 12:22 PM PST
End Time: Ongoing

We received notification that Orange (Mobinil) from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 17, 12:30 PST
Resolved - Date: 11/17/22
Start Time: 12:26 PM PST
End Time: 03:40 PM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 17, 17:25 PST
Identified - Date: 11/17/22
Start Time: 12:26 PM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 17, 12:36 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 00:00 PST
Scheduled - Issue: US Operator - T-Mobile Maintenance

Start Time: 12:00 AM PST
End Time: 05:00 AM PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 16, 18:46 PST
Resolved - Start Date: 11/16/2022
Start Time: 11:34 PM PST
End Date: 11/17/2022
End Time: 02:53 AM PST

We received notification that the network issues previously reported by 9Mobile (Etisalat) from Nigeria have been resolved. 9Mobile (Etisalat) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 17, 03:58 PST
Identified - Date: 11/16/2022
Start Time: 11:34 PM PST
End Time: Ongoing

We received notification that 9Mobile (Etisalat) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 16, 23:55 PST
Resolved - Date:11/17/22
Start Time: 2:50 AM PST
End Time: 3:15 AM PST

We received notification that the network issues previously reported by Etisalat from Egypt have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 17, 03:52 PST
Identified - Date: 11/17/22
Start Time: 02:50 AM PST
End Time: Ongoing

We received notification that Etisalat from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 17, 02:03 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:02 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Start Date: 11/16/2022
Start Time: 08:00 PM PDT
End Date: 11/17/2022
End Time: 01:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 16, 17:03 PST
Completed - The scheduled maintenance has been completed.
Nov 17, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 21:00 PST
Scheduled - Issue: United States TFN traffic

Date: 11/16/22
Start Time: 09:00 PM PDT
End Date: 11/17/22
End Time: 01:00 AM PDT

Summary:
We have received a notification that US TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers may experience increased MO/MT/DLR SMS latency, so we kindly ask that you plan accordingly.

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Oct 25, 12:15 PDT
Nov 16, 2022
Resolved - Date: 11/16/2022
Start Time: 07:15 AM PST
End Time: 07:38 AM PST

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) from Mexico have been resolved. ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 16, 07:57 PST
Identified - Date: 11/16/2022
Start Time: 07:15 AM PST
End Time: Ongoing

We received notification that ATT (Iusacell&Unefon&Nextel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 16, 07:24 PST
Completed - The scheduled maintenance has been completed.
Nov 16, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 19:01 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Start Date: 11/15/2022
Start Time: 07:00 PM PDT
End Date: 11/16/2022
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Oct 27, 12:01 PDT
Resolved - Date: 11/16/22
Start Time: 12:38 AM PST
End Time: 02:17 AM PST

We received notification that the network issues previously reported by Orange from the Democratic Republic of the Congo have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 16, 01:41 PST
Identified - Date: 11/16/22
Start Time: 12:38 AM PST
End Time: Ongoing

We received notification that Orange from the Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 23:52 PST
Resolved - Date: 11/15/2022
Start Time: 11:11 PM PST
End Time: 11:55 PM PST

We received notification that the network issues previously reported by Monaco Telecom from Monaco have been resolved. Monaco Telecom end users should no longer experience delays receiving SMS messages as all services are functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 16, 00:42 PST
Identified - Date: 11/15/2022
Start Time: 11:11 PM PST
End Time: Ongoing

We received notification that Monaco Telecom from Monaco is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 23:32 PST
Nov 15, 2022
Resolved - Date: 11/15/2022
Start Time: 08:10 PM PST
End Time: 10:50 PM PST

We received notification that the network issues previously reported by Globe Telecom from Philippines have been resolved. Globe Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 23:45 PST
Identified - Date: 11/15/2022
Start Time: 08:10 PM PST
End Time: Ongoing

We received notification that Globe Telecom from the Philippines is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 20:42 PST
Resolved - Date: 11/15/2022
Start Time: 02:31 PM PST
End Time: 04:05 PM PST

We received notification that the network issues previously reported by Orange from Burkina Faso have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 16:47 PST
Identified - Date: 11/15/2022
Start Time: 02:31 PM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 14:37 PST
Resolved - Date: 11/15/2022
Start Time: 09:06 AM PST
End Time: 11:40 AM PST

We received notification that the network issues previously reported have been resolved. End users should no longer experience delays receiving SMS and MMS messages as all services are back to functioning correctly.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 12:49 PST
Investigating - Issue: US Operators - SMS and MMS Delivery degradation via Toll-Free numbers

Date: 11/15/2022
Start Time: 09:06 AM PST
End Time: Ongoing

Summary:
We received notification that carriers in the United States are currently experiencing SMS and MMS delivery degradation via Toll-Free numbers, and this may cause a delay in the delivery of those messages.

We will inform you once the operators have come to a resolution.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Nov 15, 09:39 PST
Resolved - Date: 11/15/22
Start Time: 08:11 AM PST
End Time: 09:01 AM PST

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) from Mexico have been resolved. ATT (Iusacell&Unefon&Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 09:36 PST
Identified - Date: 11/15/22
Start Time: 08:11 AM PST
End Time: Ongoing

We received notification that ATT (Iusacell&Unefon&Nextel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 08:22 PST
Resolved - Date: 11/15/22
Start Time: 04:12 AM PST
End Time: 05:18 AM PST
We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 04:44 PST
Identified - Date: 11/15/22
Start Time: 04:12 AM PDT
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 15, 03:36 PST
Resolved - Start Date: 11/14/22
Start Time: 5:33 AM PST
End Date: 11/15/22
End Time: 3:08 AM PST

We received notification that the network issues previously reported by Burkina Faso from Burkina Faso have been resolved. Burkina Faso end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 03:32 PST
Identified - Date: 11/14/22
Start Time: 05:33 AM PST
End Time: Ongoing

We received notification that Orange from Burkina Faso is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 14, 04:51 PST
Resolved - Date: 11/14/2022
Start Time: 04:59 PM PST
End Time: 1:25 AM PST

We received notification that the network issues previously reported by Spacetel (MTN) from Yemen have been resolved. Spacetel (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Nov 15, 01:19 PST
Identified - Date: 11/14/2022
Start Time: 04:59 PM PST
End Time: Ongoing

We received notification that Spacetel (MTN) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Nov 14, 17:12 PST
Completed - The scheduled maintenance has been completed.
Nov 15, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 PST
Scheduled - Issue: United States and Canada TFN traffic - Maintenance

Start Date: 11/14/22
Start Time: 09:00 PM PDT
End Date: 11/15/22
End Time: 01:00 AM PDT

Summary:
We have received notification that US and CA TFN traffic will be under maintenance on the date and time specified above.
During this time period, customers with TFN numbers that send SMS messages to US/CA operators may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the TeleSign, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support

Oct 25, 11:11 PDT