System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operator Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Date: 11/29/2018
Start Time: 01:00 PDT
End Time: 03:30 PDT

TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Nov 15, 05:21 PST
Past Incidents
Nov 20, 2018

No incidents reported today.

Nov 19, 2018

No incidents reported.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018
Resolved - We received notification that the network issues previously reported by WOM (Nextel) from Chile have been resolved. WOM (Nextel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 03:04 PST
Identified - We received notification that WOM (Nextel) from Chile is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 13, 20:56 PST
Resolved - We received notification that the network issues previously reported by Zain from Jordan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 14, 00:51 PST
Identified - We received notification that Zain from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

Start Date and Time 14 Nov 2018 01:52 UTC
Nov 13, 17:55 PST
Nov 12, 2018

No incidents reported.

Nov 11, 2018
Resolved - We received notification that the network issues previously reported by AT&T USA from United States have been resolved. AT&T USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

RESOLVED: 2018-11-11 4:30:00 PM PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 11, 16:48 PST
Identified - We received notification that AT&T USA from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 11, 13:31 PST
Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Resolved - We received notification that the network issues previously reported by AT&T USA from United States have been resolved. AT&T USA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 12:23 PST
Identified - We received notification that AT&T USA from United States is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 8, 09:59 PST
Resolved - We received notification that AT&T USA from United States was experiencing network issues, and this may have caused a delay in the delivery of SMS messages. Operator has now come to a resolution.

Impacted Carrier(s):
AT&T USA

Start Time: 2018-11-08 05:28:20 PDT
End Time: 2018-11-08 05:47:00 PDT

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 8, 09:12 PST
Resolved - Issue: US Operator - Sprint USA Maintenance

Date: 2018-11-07
Start Time: 2018-11-07 23:00:00 PDT
End Time: 2018-11-08 07:00:00 PDT

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 8, 08:59 PST
Completed - The scheduled maintenance has been completed.
Nov 8, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 23:00 PST
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Start Date: 2018-11-07
Start Time: 11:00 PM PST

End Date: 2018-11-08
End Time: 05:00 AM PST

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Nov 6, 06:27 PST
Nov 7, 2018
Resolved - We received notification that the network issues previously reported by Mobile Digital Communications from Belarus have been resolved. Mobile Digital Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Nov 7, 07:39 PST
Identified - We received notification that Mobile Digital Communications (VELCOM) from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 7, 05:30 PST
Nov 6, 2018

No incidents reported.