System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
2-Way SMS Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
2-Way SMS Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - OpenMarket Maintenance

Date: 04/14/21 - 04/15/21
Start Time: 9:00 PM PDT
End Time: 6:00 AM PDT

Summary:
We have received notification that US Operator OpenMarket will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to OpenMarket users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this OpenMarket operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Apr 7, 21:14 PDT
Issue: affecting landline and toll free numbers towards US and CA - Maintenance

Date: 04/21/2021
Start Time: 08:00 PM PDT
End Time: 11:59 PM PDT

Summary:
Our Supplier has informed us of planned maintenance towards US and CA which may impact SMS and MMS landlines and toll-free numbers at the time mentioned above.

Customers may experience increased MO/MT/DLR SMS and MMS latency during the maintenance window; however, in the unlikely event of a disruption to the service, MO SMS/MMS will be queued by the carrier and MT SMS/MMS will be queued on the suppliers SMS gateway for delivery once the maintenance has been completed.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Apr 14, 12:01 PDT
TelePortal Maintenance - Scheduled Apr 22, 01:00-03:30 PDT
Date: 22/04/2021
Start Time: 01:00 PDT
End Time: 03:30 PDT

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Apr 8, 21:21 PDT
Past Incidents
Apr 14, 2021
Resolved - Date: 04/14/2021
Start Time: 02:11 PM PDT
End Time: 05:53 PM PDT

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 14, 19:22 PDT
Identified - Date: 04/14/2021
Start Time: 02:11 PM PDT
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 14, 14:18 PDT
Resolved - Date: 04/14/2021
Start Time: 01:37 PM PDT
End Time: 2:09 PM PDT

We received notification that the network issues previously reported by Compania Dominicana de Telefonos S.A from the Dominican Republic have been resolved. Compania Dominicana de Telefonos S.A end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 14, 16:04 PDT
Identified - Date: 04/14/2021
Start Time: 01:37 PM PDT
End Time: Ongoing

We received notification that Compania Dominicana de Telefonos S.A from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 14, 14:00 PDT
Resolved - Date: 04/14/2021
Start Time: 08:15 AM PDT
End Time: 08:44 AM PDT

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 14, 09:15 PDT
Identified - Date: 04/14/2021
Start Time: 08:15 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 14, 08:34 PDT
Apr 13, 2021
Resolved - Date: 04/13/2021
Start Time: 02:25 PM PDT
End Time: 05:25 PM PDT

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 13, 17:33 PDT
Identified - Date: 04/13/2021
Start Time: 02:25 PM PDT
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 13, 14:32 PDT
Resolved - Date: 04/13/2021
Start Time: 02:27 AM PDT
End Time: 04:11 AM PDT

We received notification that the network issues previously reported by Movitel from Mozambiquehave been resolved. Movitel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 13, 05:10 PDT
Identified - Date: 04/13/2021
Start Time: 02:27 AM PDT
End Time: Ongoing

We received notification that Movitel from Mozambique is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 13, 02:46 PDT
Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:01 PDT
Scheduled - Issue: US Operator - AT&T US Maintenance

Date: 04/12/2021
Start Time: 09:00 PM PDT
End Time: 04:00 AM PDT - 4/13/2021

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 9, 18:00 PDT
Apr 12, 2021
Resolved - Date: 04/12/21
Start Time: 05:41 PM PDT
End Time: 10:41 PM PDT


We received notification that the network issues previously reported by MTC Saudi Arabia (Zain SA) from Saudi Arabia have been resolved. MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 12, 22:46 PDT
Identified - Date: 04/12/21
Start Time: 05:41 PM PDT
End Time: Ongoing

We received notification that MTC Saudi Arabia (Zain SA) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 12, 17:52 PDT
Resolved - Date: 04/11/2021
Start Time: 10:38 PM PDT
End Time: 04/12/2021 - 2:10 AM PDT

We received notification that the network issues previously reported by Movistar (Otecel) from Ecuador have been resolved. Movistar (Otecel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 12, 02:30 PDT
Identified - Date: 04/11/2021
Start Time: 10:38 PM PDT
End Time: Ongoing

We received notification that Movistar (Otecel) from Ecuador is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 11, 22:46 PDT
Apr 11, 2021
Apr 10, 2021
Resolved - Date: 04/10/2021
Start Time: 05:12 PM PDT
End Time: 08:18 PM PDT

We received notification that the network issues previously reported by MTN Uganda from Uganda have been resolved. MTN Uganda end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 10, 20:22 PDT
Identified - Date: 04/10/2021
Start Time: 05:12 PM PDT
End Time: Ongoing

We received notification that MTN Uganda from Uganda is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 10, 17:17 PDT
Apr 9, 2021
Resolved - Date: 04/09/2021
Start Time: 01:16 AM PDT
End Time: 06:50 AM PDT

We received notification that the network issues previously reported by Mobile Digital Communications (VELCOM) from Belarus have been resolved. Mobile Digital Communications (VELCOM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 9, 06:54 PDT
Identified - Date: 04/09/2021
Start Time: 01:16 AM PDT
End Time: Ongoing

We received notification that Mobile Digital Communications (VELCOM) from Belarus is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 9, 01:28 PDT
Apr 8, 2021
Resolved - Date: 04/08/2021
Start Time: 01:16 PM PDT
End Time: 03:27 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 8, 15:42 PDT
Identified - Date: 04/08/2021
Start Time: 01:16 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 8, 13:25 PDT
Resolved - Date: 04/08/2021
Start Time: 03:45 AM PDT
End Time: 07:31 AM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 8, 07:40 PDT
Identified - Date: 04/08/2021
Start Time: 03:45 AM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 8, 03:54 PDT
Resolved - Date: 04/08/2021
Start Time: 04:41 AM PDT
End Time: 05:43 AM PDT

We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 8, 05:48 PDT
Identified - Date: 04/08/2021
Start Time: 04:41 AM PDT
End Time: Ongoing

We received notification that Nepal Mobile (Nepal Telecom) from Nepal is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 8, 04:49 PDT
Apr 7, 2021
Resolved - Date: 04/07/21
Start Time: 2:54 PM PDT
End Time: 8:34 PM PDT

We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 7, 20:57 PDT
Identified - Date: 04/07/21
Start Time: 2:54 PM PDT
End Time: Ongoing

We received notification that Umniah Mobile Company from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 7, 15:01 PDT
Resolved - Date: 04/07/2021
Start Time: 12:46 PM PDT
End Time: 4:36 PM PDT

We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon have been resolved. MTN Cameroon Ltd end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 7, 16:56 PDT
Identified - Date: 04/07/2021
Start Time: 12:46 PM PDT
End Time: Ongoing

We received notification that MTN Cameroon Ltd from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 7, 12:52 PDT
Resolved - Date: 04/07/2021
Start Time: 06:11 AM PDT
End Time: 06:33 AM PDT

We received notification that the network issues previously reported by T-MOBILE from United States have been resolved. T-MOBILE end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 7, 06:53 PDT
Identified - Date: 04/07/2021
Start Time: 06:11 AM PDT
End Time: Ongoing

We received notification that United States from T-MOBILE is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages from Toll-Free Numbers. We will inform you once the operator has come to a resolution.
Apr 7, 06:40 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 23:00 PDT
Scheduled - Issue: US Operator - Verizon - Maintenance

Start Date/Time: 04/06/2021 @ 11:00 PM PDT
End Date/Time: 04/07/2021 @ 04:00 AM PDT

Summary:
We have received notification that US Operator Verizon will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Verizon users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Verizon operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 6, 15:25 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - Issue: US Operator - AT&T Mobility Maintenance

Start Date: 04/06/2021
Start Time: 09:00 PM PDT
End Date: 04/07/2021
End Time: 04:00 AM PDT

Summary:
We have received notification that US Operator AT&T Mobility will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T Mobility operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 5, 11:58 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - Issue: US Operator - T-Mobile US Maintenance

Date: 04/06/2021
Start Time: 09:00 PM PDT
End Time: 12:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Apr 5, 14:29 PDT
Apr 6, 2021
Completed - The scheduled maintenance has been completed.
Apr 6, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 21:00 PDT
Scheduled - Issue: US Operator - U.S. Cellular Maintenance

Date: 04/06/2021
Start Time: 09:00 PM PST
End Time: 11:00 PM PST

Summary:
We have received notification that US Operator U.S. Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to U.S. Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this U.S. Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 25, 21:57 PDT
Resolved - Date: 04/06/2021
Start Time: 12:55 PM PDT
End Time: 05:18 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 6, 17:22 PDT
Identified - Date: 04/06/2021
Start Time: 12:55 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 6, 13:22 PDT
Resolved - Date: 04/06/2021
Start Time: 03:16 AM PDT
End Time: 03:52 AM PDT

We received notification that the network issues previously reported by GrameenPhone from Bangladesh have been resolved. GrameenPhone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 6, 04:28 PDT
Identified - Date: 04/06/2021
Start Time: 03:16 AM PDT
End Time: Ongoing

We received notification that GrameenPhone from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 6, 03:48 PDT
Resolved - Date: 04/06/2021
Start Time: 03:53 AM PDT
End Time: 04:03 AM PDT

We received notification that the network issues previously reported by Radiomovil Dipsa (Telcel) from Mexico have been resolved. Radiomovil Dipsa (Telcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 6, 04:09 PDT
Identified - Date: 04/06/2021
Start Time: 03:53 AM PDT
End Time: Ongoing

We received notification that Radiomovil Dipsa (Telcel) from Mexico is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 6, 03:59 PDT
Resolved - Date: 04/06/2021
Start Time: 02:13 AM PDT
End Time: 03:56 AM PDT

We received notification that the network issues previously reported by Pelephone Communications Ltd from Israel have been resolved. Pelephone Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 6, 04:00 PDT
Identified - Date: 04/06/2021
Start Time: 2:13 AM PDT
End Time: Ongoing

We received notification that Pelephone Communications Ltd from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 6, 02:25 PDT
Apr 5, 2021

No incidents reported.

Apr 4, 2021
Resolved - Date: 04/03/2021
Start Time: 12:38 AM PDT
End Time: 04/04/2021 10 PM PDT

We received notification that the network issues previously reported by Tigo (Comcel) from Guatemala have been resolved. Tigo (Comcel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 4, 23:32 PDT
Identified - Date: 04/03/2021
Start Time: 12:38 AM PDT
End Time: Ongoing

We received notification that Tigo (Comcel) from Guatemala is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 3, 00:43 PDT
Apr 3, 2021
Resolved - Date: 04/03/2021
Start Time: 10:14 AM PDT
End Time: 2 PM PDT

We received notification that the network issues previously reported by Bell Mobility Inc from Canada have been resolved. Bell Mobility Inc end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 3, 18:34 PDT
Identified - Date: 04/03/2021
Start Time: 10:14 AM PDT
End Time: Ongoing

We received notification that Bell Mobility Inc from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 3, 12:37 PDT
Apr 2, 2021
Resolved - Date: 04/02/2021
Start Time: 06:07 PM PDT
End Time: )7:46 PM PDT

We received notification that the network issues previously reported by Tele2 (MTS) from Kazakhstan have been resolved. Tele2 (MTS) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 2, 19:49 PDT
Identified - Date: 04/02/2021
Start Time: 06:07 PM PDT
End Time: Ongoing

We received notification that Tele2 (MTS) from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 2, 18:15 PDT
Resolved - Date: 04/02/2021
Start Time: 12:01 PM PDT
End Time: 02:00 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 2, 14:14 PDT
Identified - Date: 04/02/2021
Start Time: 12:01 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 2, 12:09 PDT
Resolved - Date: 04/02/2021
Start Time: 08:40 AM PDT
End Time: 09:05 AM PDT

We received notification that the network issues previously reported by Mobifone from Vietnam have been resolved. Mobifone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 2, 09:41 PDT
Identified - Date: 04/02/2021
Start Time: 08:40 AM PDT
End Time: Ongoing

We received notification that Mobifone from Vietnam is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 2, 09:29 PDT
Apr 1, 2021
Resolved - Date: 04/01/2021
Start Time: 01:27 PM PDT
End Time: 04:18 PM PD

We received notification that the network issues previously reported by Altel from Kazakhstan have been resolved. Altel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 1, 16:23 PDT
Identified - Date: 04/01/2021
Start Time: 1:27 PM PDT
End Time: Ongoing

We received notification that Altel from Kazakhstan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 1, 13:46 PDT
Resolved - Date: 04/01/2021
Start Time: 03:08 AM PDT
End Time: 05:22 AM PDT

We received notification that the network issues previously reported by MTN (Areba) from Afghanistan have been resolved. MTN (Areba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 1, 05:34 PDT
Identified - Date: 04/01/2021
Start Time: 03:08 AM PDT
End Time: Ongoing

We received notification that MTN (Areba) from Afghanistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 1, 03:28 PDT
Resolved - Start Date/Time: 03/31/2021 @ 04:53 PM PDT
End Date/Time: 04/01/2021 @ 02:45 AM PDT

We received notification that the network issues previously reported by ATM Mobilis from Algeria have been resolved. ATM Mobilis end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 1, 02:53 PDT
Identified - Date: 03/31/2021
Start Time: 04:53 PM PDT
End Time: Ongoing

We received notification that ATM Mobilis from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 31, 17:13 PDT
Mar 31, 2021
Resolved - Date: 03/31/2021
Start Time: 02:02 PM PDT
End Time: 05:40 PM PDT

We received notification that the network issues previously reported by Bell Mobility Inc from Canada (CA) have been resolved. Bell Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 31, 20:06 PDT
Identified - Date: 03/31/2021
Start Time: 02:02 PM PDT
End Time: Ongoing

We received notification that Bell Mobility Inc from Canada (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 31, 17:32 PDT
Resolved - Date: 03/31/2021
Start Time: 02:22 PM PDT
End Time: 04:39 PM PDT

We received notification that the network issues previously reported by Telesom from Somalia (SO) have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 31, 16:49 PDT
Identified - Date: 03/31/2021
Start Time: 02:22 PM PDT
End Time: Ongoing

We received notification that Telesom from Somalia (SO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 31, 14:33 PDT
Resolved - Date: 03/31/2021
Start Time: 11:55 AM PDT
End Time: 01:56 PM PDT

We received notification that the network issues previously reported by 3 (Hutchison) from Indonesia have been resolved. 3 (Hutchison) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 31, 14:51 PDT
Identified - Date: 03/31/2021
Start Time: 11:55 AM PDT
End Time: Ongoing

We received notification that 3 (Hutchison) from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 31, 12:43 PDT
Resolved - Date: 03/30/2021
Start Time: 11:41 PM PDT
End Time: 03/31/2021 11:13 AM PDT

We received notification that the network issues previously reported by Pelephone Communications Ltd from Israel have been resolved. Pelephone Communications Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 31, 11:19 PDT
Identified - Date: 03/30/2021
Start Time: 11:41 PM PDT
End Time: Ongoing

We received notification that Pelephone Communications Ltd from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 30, 23:58 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 PDT
Scheduled - Issue: US Operator - AT&T

Start Time: 03/30/21 11 PM PDT
End Time: 03/31/21 05 AM PDT

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above.

Impact MT: Clients may experience delayed/rejected/failed MT traffic towards AT&T
Impact MO: Clients may experience delayed/rejected/failed MO traffic from AT&T
Impact DLR: Clients may experience delayed/rejected/failed DR traffic from AT&T

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 30, 15:26 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 23:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 03/30/2021
Start Time: 11:00 PM PDT
End Time: 03/31/2021 03:00 AM PDT

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 30, 10:29 PDT