Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Partial Outage

Major Outage

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Investigating - Start Time: 3PM PST - 3/26/25
End Time: Ongoing

We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00969370

Mar 29, 2025 - 04:11 PDT
Investigating - Start Time: 01:52 AM PDT - 06/06/24
End Time: Ongoing

We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00830691

Mar 19, 2025 - 16:36 PDT
Investigating - Please note that Phone ID Sim Swap service may experience delays toward numbers which belong to United States - T-Mobile.

Date: 03/24/25
Start Time: 08:00 AM PST
End Time: Ongoing


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

We will inform you as soon as we receive a resolution.

If you have any questions, please contact support@telesign.com.

Mar 24, 2025 - 08:00 PDT
Investigating - Start Time: 04:11am PST - 03/12/25
End Time: Ongoing

We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00964696

Mar 16, 2025 - 05:01 PDT
Identified - Date: 03/08/22
End Time: Ongoing

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.

The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.

Recent Telesign StatusPage updates regarding China:
o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024
o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024
o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024
o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024
o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

Jan 07, 2025 - 13:12 PST
API Availability Operational
App Verify Operational
Bulk SMS Operational
Deactivated Numbers Operational
Inbound SMS Operational
Intelligence Operational
Messaging API Operational
Number Masking Operational
Phone ID Operational
Phone ID Contact Operational
Phone ID Live Operational
Phone ID Number deactivation Operational
Phone ID Porting status Operational
Phone ID SIM swap Operational
Silent Verify Operational
SMS Operational
SMS Verify Operational
Verify API Operational
Voice Operational
Voice verify Operational
SMS/SMS Verify - EMEA Operational
EMEA - All countries Operational
Belgium Operational
France Operational
Germany Operational
United Kingdom Operational
Italy Operational
Poland Operational
Romania Operational
Spain Operational
Turkey Operational
Russia Operational
Egypt Operational
Saudi Arabia Operational
Yemen Operational
Ukraine Operational
U.A.E. Operational
Portugal Operational
SMS/SMS Verify - APAC Operational
APAC - All countries Operational
China Operational
Australia Operational
Indonesia Operational
India Operational
New Zealand Operational
South Korea Operational
Pakistan Operational
Vietnam Operational
Japan Operational
Philipines Operational
Cambodia Operational
Thailand Operational
Singapore Operational
Malaysia Operational
SMS/SMS Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Argentina Operational
Brazil Operational
Canada Operational
Colombia Operational
Mexico Operational
Chile Operational
Peru Operational
Panama Operational
Voice Verify - EMEA Operational
EMEA - All countries Operational
Algeria Operational
Germany Operational
Egypt Operational
Morocco Operational
Iraq Operational
Zimbabwe Operational
Kenya Operational
Saudi Arabia Operational
United Kingdom Operational
Belgium Operational
Jordan Operational
U.A.E. Operational
Spain Operational
Poland Operational
France Operational
Romania Operational
Qatar Operational
Senegal Operational
Voice Verify - APAC Operational
APAC - All countries Operational
China Operational
India Operational
Bangladesh Operational
Pakistan Operational
Malaysia Operational
Myanmar Operational
Philipines Operational
Australia Operational
Voice Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Brazil Operational
Ecuador Operational
Colombia Operational
Canada Operational
Peru Operational
Guatemala Operational
El Salvador Operational
Argentina Operational
Portals Operational
Unified Portal - https://my.telesign.com Operational
Teleportal - https://teleportal.telesign.com/ Operational
Portal - https://portal.telesign.com Operational
Verify API - Other channels Operational
Viber Operational
WhatsApp Operational
Silent Verify Operational
Voice verify Operational
Email Operational
RCS Operational
Phone ID Contact - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID Contact - APAC Operational
APAC - All countries Operational
China Operational
Myanmar Operational
Phone ID Contact - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID Number Deactivation - EMEA Operational
EMEA - All countries Operational
Germany Operational
Italy Operational
Switzerland Operational
Sweden Operational
Ireland Operational
Denmark Operational
Phone ID Number Deactivation - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Mexico Operational
Phone ID Number Deactivation - APAC Operational
APAC - All countries Operational
China Operational
Phone ID Porting Status - EMEA Operational
EMEA - All countries Operational
Germany Operational
France Operational
United Kingdom Operational
Netherlands Operational
Phone ID Porting Status - APAC Operational
APAC - All countries Operational
Japan Operational
Indonesia Operational
Phone ID Porting Status - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Brazil Operational
Canada Operational
Phone ID Live - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Phone ID Live - APAC Operational
APAC - All countries Operational
Indonesia Operational
Philipines Operational
Australia Operational
New Zealand Operational
Pakistan Operational
Thailand Operational
Bangladesh Operational
Phone ID Additional add-ons Operational
Age verify Operational
Breached number check Operational
Call forward detection Operational
Contact match Operational
Contact plus Operational
Device info Operational
Subscriber status Operational
Phone ID Live - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Canada Operational
Phone ID Porting History - EMEA Operational
EMEA - All countries Operational
South Africa Operational
Phone ID Porting History - APAC Operational
APAC - All countries Operational
Phone ID Porting History - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Colombia Operational
Brazil Operational
Phone ID SIM Swap - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Netherlands Operational
South Africa Operational
Phone ID SIM Swap - APAC Operational
APAC - All countries Operational
Australia Operational
Phone ID SIM Swap - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Canada Operational
Colombia Operational
Brazil Operational
Puerto Rico Operational
Messaging API - Other channels Operational
Email Operational
RCS Operational
Viber Operational
WhatsApp Operational
Voice - EMEA Operational
EMEA - All countries Operational
Germany Operational
Voice - APAC Operational
APAC - All countries Operational
China Operational
Voice - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - APAC Operational
APAC - All countries Operational
China Operational
Intelligence Operational
Intelligence Operational
Regulatory Updates Operational
EMEA Operational
APAC Operational
NA & LATAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Regulatory Update - UK SID Whitelisting Introduced Jan 6, 2025 03:29 - Jun 7, 2025 06:29 PDT

📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.

Posted on Jan 06, 2025 - 03:27 PST

Regulatory Update: 📢 Important Announcement: China Registration Process Change Apr 16, 2025 13:30 - Sep 13, 2025 13:30 PDT

Scheduled - There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:

1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".

2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)

3. Trademark (The trademark must be registered on the China Trademark Network.)

Apr 16, 2025 - 02:35 PDT

Regulatory Update - 📢 Important Update Regarding Kazakhstan Network (KaR-Tel LLP - Beeline 401/01) May 20, 2025 14:00 - Oct 17, 2025 14:00 PDT

Scheduled - Dear valued clients, please be advised of an important change taking effect soon.

Starting June 1st, 2025, a monthly fee of $30 will be introduced for all Sender IDs associated with the Kazakhstan network KaR-Tel LLP (Beeline - 401/01).

This fee will apply to both newly registered Sender IDs and those already approved.

We recommend reviewing your current Sender ID usage to ensure alignment with this update.

Thank you for your continued cooperation and understanding.

May 20, 2025 - 03:22 PDT

Regulatory Update: 📢 Important Announcement: Ireland Sender ID Registration Now Open – Deadline July 3rd May 29, 2025 18:00 - Oct 26, 2025 18:00 PDT

Scheduled - The ComReg (Irish regulatory authority) portal is now live. All companies can register their Sender IDs directly via the following link: https://senderid.comreg.ie/sender-id-sign-up.


The deadline to complete Sender ID registration is July 3rd. After this date, any unregistered Sender IDs will be replaced with a default ID such as “LikelySCAM”. Additionally, starting October 3rd, all traffic from unregistered Sender IDs will be fully blocked.


For more information about the Sender ID Registry, please go to ComReg’s official Sender ID webpage at: www.comreg.ie/senderid.


Thank you for your continued cooperation and understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.

May 29, 2025 - 08:48 PDT

Regulatory Update 📢 Important Update Regarding Colombia Marketing SMS Compliance May 30, 2025 07:30 - Oct 4, 2025 19:30 PDT

Per recent update from Colombian SMS regulators, marketing traffic in Colombia that falls outside the local regulator's approved timeframes will now be automatically queued for delivery the following business day.

Approved Timeframes (Colombia Local Time UTC-5):
• Monday to Friday: 7:00 AM - 7:00 PM
• Saturday: 8:00 AM - 3:00 PM
• Sunday: No marketing traffic permitted

SMS Campaign types impacted by this change:

Collection notices, loan communications, financial services, promotions, and any messages encouraging commercial engagement.

Regulatory Reference:
Colombian Law #2300/2023 (July 10, 2023) - GOV.CO

Special Requests:
If you require after-hours delivery for specific campaigns, please submit your business case to Telesign Support including:
• Expected volume
• Campaign examples
• Justification

Posted on May 30, 2025 - 07:18 PDT

Regulatory Update:📢 China Mobile - Blocking Phone numbers and Website/URLs in Message contents hosted outside of China Jun 1, 2025 01:20 - Oct 29, 2025 01:20 PDT

Scheduled - We have recently received new regulations pertaining to China Mobile, specifically concerning the inclusion of phone numbers and website URLs in message content.

#Regulation Scope
- Effective Date: June 1, 2025
- Applicable Traffic: All traffic destined for China (from our perspective, this includes both international and local traffic).
- Note: From the perspective of Chinese operators, "Generic" traffic without any signature registered is still considered "local" traffic to China. Generic traffic serves as a workaround for international traffic and operates on a best-effort basis.

#Regulation Details
1. Content Restrictions
- China Mobile will block any messages containing phone numbers or URLs hosted outside of China.
- Phone numbers with country codes outside of China will be classified as "hosted outside China."
- URLs with IP addresses hosted outside of China will be classified as "hosted outside China."

2. Approval Process for Compliant Content
- Messages containing phone numbers and URLs hosted within China may be delivered, provided that customers:
- Submit the content for review.
- Obtain whitelisting approval prior to sending any traffic.

3. Submission Requirements
- URL Format: Only the second-level domain needs to be declared; a complete link is not required. Examples: domainA.com; domainB.com
- China Telecom Requirements: Each whitelist request per signature may include a maximum of 1 URL and 2 phone numbers.


Currently, there are no delivery issues associated with this regulation. However, to ensure full compliance with the new requirements, please adhere to the following guidelines:
1. All URLs and/or phone numbers included in your messages must be registered alongside your local signatures. Messages containing unregistered URLs or phone numbers will be blocked from delivery.
2. For traffic using a generic signature, we recommend omitting URLs and phone numbers from your content to avoid potential delivery disruptions.


Your prompt attention to these requirements is greatly appreciated. Should you have any questions or require further clarification, please do not hesitate to contact us.

May 27, 2025 - 02:24 PDT

Contact Match, SIM Swap, Call forward detection, Age Verify, Number Deactivation - Scheduled Maintenance - United Kingdom Jun 21, 2025 12:00-19:00 PDT

Date: 06/21/2025
Start Time: 12:00 PM PDT
End Time: 7:00 AM PDT

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID [Contact Match, SIM Swap, Call forward detection, Age Verify, Number Deactivation] may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Posted on Jun 16, 2025 - 08:06 PDT
Jun 17, 2025
Completed - The scheduled maintenance has been completed.
Jun 17, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 16, 18:00 PDT
Scheduled - Start Date: 06/16/25
Start Time: 06:00 PM PDT
End Date: 06/17/25
End Time: 12:00 AM PDT


We have been informed that one of our partners in the United Kingdom, for Vodafone numbers, will conduct planned maintenance on the specified date and time. Customers using the Phone ID Contact Match and Phone ID Sim Swap during this maintenance period may experience temporary delays for Vodafone numbers. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Jun 16, 03:35 PDT
Jun 16, 2025
Resolved - Date: 06/16/2025
Start Time: 10:53 AM PDT
End Time: 06:54 PM PDT

We received notification from our partner that previously noticed Phone ID issues affecting Contact Match, Sim Swap and Subscriber Status in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Jun 16, 21:06 PDT
Investigating - We received notification that Phone ID Contact Match and Sim Swap addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 16, 12:27 PDT
Completed - The scheduled maintenance has been completed.
Jun 16, 10:15 PDT
Scheduled - As the Saudi Arabian holiday season approaches, operators have shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:


Freeze Period:

Starts: June 5th
Ends: June 15th

Registration Resumption:

Normal processing will resume on June 16th.

Due to Eid al-Adha holidays, Saudi Operators will put on hold all new Sender ID registrations. During the freeze period, you may still submit new Sender ID registration requests; however, they will only be processed by operators after the freeze ends.

May 29, 01:02 PDT
Jun 15, 2025
Resolved - Start Time: 11:54 AM PDT - 06/15/25
End Time: 1:02 PM PDT - 06/15/25

We received notification that the network issues previously reported by Telefonica Moviles Costa Rica from Costa Rica (CR) have been resolved. Telefonica Moviles Costa Rica end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01009436

Jun 15, 14:09 PDT
Investigating - Start Time: 11:54 AM PDT - 06/15/25
End Time: Ongoing

We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01009436

Jun 15, 11:56 PDT
Jun 14, 2025
Resolved - Start Time: 1:30 AM PDT - 06/15/25
End Time: 4:41 AM PDT - 06/15/25

We received notification that the network issues previously reported by Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 01009205

Jun 14, 04:42 PDT
Investigating - Start Time: 1:30 AM PDT - 06/15/25
End Time: Ongoing

We received notification that Claro (Conecel / Porta) (740/01) from Ecuador (EC) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 01009205

Jun 14, 01:32 PDT
Resolved - Start Time: 10:40 PM PDT - 06/13/25
End Time: 1:30 AM PDT - 06/14/25

We received notification that the network issues previously reported by Vinaphone (452/02) from Vietnam (VN) have been resolved. Vinaphone (452/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01009180

Jun 14, 01:34 PDT
Investigating - Start Time: 06/13/25 19:40 PDT
End Time: Ongoing

We received notification that Vinaphone (452/02) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01009180

Jun 13, 22:49 PDT
Jun 13, 2025
Completed - The scheduled maintenance has been completed.
Jun 13, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:00 PDT
Scheduled - Date: 06/13/2025
Start Time: 2:00 PM PDT
End Time: 7:30 PM PDT

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID [Contact Match, SIM Swap, Call forward detection, Age Verify, Number Deactivation] may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Jun 11, 09:28 PDT
Resolved - Start Time: 1:22 PM PDT - 06/13/25
End Time: 3:30 PM PDT - 06/13/25

Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 01009069

Jun 13, 15:35 PDT
Investigating - Start Time: 1:22 PM PDT - 06/13/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO).
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 01009069

Jun 13, 13:28 PDT
Resolved - Dear Customers and Partners,

We have experienced some disruptions/degradation on our platform, which could have caused some delays in delivery.

This has been resolved already:

Date: 06/13/2025
Start time: 02:23 PM PDT
End time: 02:30 PM PDT

If you have any questions, please contact us at support@telesign.com.

Jun 13, 14:49 PDT
Resolved - Start Time: 06:59 AM PDT - 06/13/25
End Time: 07:36 AM PDT - 06/13/25

We received notification that the network issues previously reported by GrameenPhone (470/01;001) from Bangladesh (BD) have been resolved. GrameenPhone (470/01;001) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01008955

Jun 13, 08:20 PDT
Investigating - Start Time: 06:59 AM PDT - 06/13/25
End Time: Ongoing

We received notification that Bangladesh (BD) - GrameenPhone (470/01;001) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01008955

Jun 13, 07:03 PDT
Resolved - Start Time: 6:16 PM PDT - 06/12/25
End Time: 5:27 AM PDT - 06/13/25

We received notification that the network issues previously reported by Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) have been resolved. Smart mobile (Latelz) (456/02;05;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01008694

Jun 13, 06:23 PDT
Investigating - Start Time: 6:16 PM PDT - 06/12/25
End Time: Ongoing

We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01008694

Jun 12, 18:21 PDT
Completed - The scheduled maintenance has been completed.
Jun 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 19:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 07:00 PM PST - 06/12/25
End Time: 05:00 AM PST - 06/13/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF[01008128]

Jun 11, 18:31 PDT
Resolved - Start Time: 2:18 AM PDT - 6/13/25
End Time: 4:01 AM PDT - 6/13/25

We received notification that the network issues previously reported by Moldova (MD) - IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01008849

Jun 13, 04:27 PDT
Investigating - Start Time: 2:18 AM PDT - 6/13/25
End Time: Ongoing

We received notification that Moldova (MD) - IDC Interdnestrcom (259/03;60) from Moldova (MD is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01008849

Jun 13, 02:21 PDT
Jun 12, 2025
Resolved - Date: 06/12/25
Start Time: 08:30 PM PDT
End Time: 10:30 PM PDT

We received notification that the issue previously reported for Phone ID SIM Swap in the United States have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Jun 12, 23:31 PDT
Investigating - We have received notification that services for Phone ID sim_swap - United States are experiencing delays. We will inform you as soon as we receive a resolution.
Jun 12, 21:47 PDT
Resolved - Start Time: 10:45 AM PDT - 6/12/25
End Time: 11:57 AM PDT - 6/12/25

We received notification that the network issues previously reported by Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01008561

Jun 12, 12:37 PDT
Investigating - Start Time: 10:45 AM PDT - 6/12/25
End Time: Ongoing

We received notification that Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01008561

Jun 12, 10:49 PDT
Resolved - Start Time:03:20 am PDT - 06/12/25
End Time: 05:40 am PDT - 06/12/25

We received notification that the network issues previously reported by KorekTel (418/40;82) from Iraq (IQ) have been resolved. KorekTel (418/40;82) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01008328

Jun 12, 05:44 PDT
Investigating - Start Time: 03:20 am PDT - 06/12/25
End Time: Ongoing

We received notification that KorekTel (418/40;82) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01008328

Jun 12, 03:25 PDT
Completed - The scheduled maintenance has been completed.
Jun 12, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 22:22 PDT
Scheduled - Issue: Planned Maintenance - United States (US)

Start Time: 09:00 PM PDT - 06/11/25
End Time: 01:00 AM PDT - 06/12/25

Summary:
We received notification that Carrier Partner from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 01006877

Jun 11, 01:00 PDT
Jun 11, 2025
Resolved - Start Time: 05:10 AM PDT - 06/11/25
End Time: 10:35 AM PDT - 06/11/25
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007877

Jun 11, 10:36 PDT
Investigating - Issue: Operator - Claro (724/05;12;38) Quality degradation

Start Time: 05:10 AM PDT - 06/11/25
End Time: to be postes

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01007877

Jun 11, 05:29 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 18:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 6/9/25 - 6/10/25
Start Time: 6PM PST - 6/9/25
End Time: 6PM PST - 6/10/25

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 6, 13:17 PDT
Resolved - Start Time: 01:45 am PDT - 06/11/25
End Time: 4:44AM PDT - 6/11/25

We received notification that the network issues previously reported by KaR-Tel LLP (Beeline) (401/01) from Kazakhstan (KZ) have been resolved. KaR-Tel LLP (Beeline) (401/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007740

Jun 11, 04:44 PDT
Update - We are continuing to investigate this issue.
Jun 11, 01:58 PDT
Investigating - Start Time: 01:45 am PDT - 06/11/25
End Time: Ongoing

We received notification that KaR-Tel LLP (Beeline) (401/01) from Kazakhstan (KZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007740

Jun 11, 01:51 PDT
Resolved - Start Time: 12:41AM PST - 6/11/25
End Time: 2:46AM PST - 6/11/25

We received notification that the network issues previously reported by IDC Interdnestrcom (259/03;60) from Moldova (MD) have been resolved. IDC Interdnestrcom (259/03;60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007693

Jun 11, 02:47 PDT
Investigating - Start Time: 12:41AM PST - 6/11/25
End Time: Ongoing

We received notification that IDC Interdnestrcom (259/03;60) from Moldova (MD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007693

Jun 11, 00:42 PDT
Completed - The scheduled maintenance has been completed.
Jun 11, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 23:00 PDT
Scheduled - Issue: Planned Maintenance - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)

Start Time: 11:00 PM PDT - 06/10/25
End Time: 02:00 AM PDT - 06/11/25

Summary:
We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) will perform planned maintenance on the date and time specified above.
SMS messages to ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 01006511

Jun 8, 23:47 PDT
Resolved - Start Time: 06:54 PM PST - 06/10/25
End Time: 11:50 PM PST - 06/10/25

We received notification that the network issues previously reported by Tele Denmark (TDC A/S) (238/01;10) from Denmark (DK) have been resolved. Tele Denmark (TDC A/S) (238/01;10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007573

Jun 11, 00:56 PDT
Investigating - Start Time: 06:54 PM PST - 06/10/25
End Time: Ongoing

We received notification that Tele Denmark (TDC A/S) (238/01;10) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007573

Jun 10, 18:56 PDT
Jun 10, 2025
Completed - The scheduled maintenance has been completed.
Jun 10, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 22:00 PDT
Scheduled - Date: 06/10/25
Start Time: 22:00 PST
End Time: 23:30 PST

We have been informed that one of our partners in Netherlands will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 22, 00:38 PDT
Resolved - Start Time: 07:00 PM PST - 06/10/25
End Time: 10 PM PST - 6/10/25

We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007576

Jun 10, 22:16 PDT
Investigating - Start Time: 07:00 PM PST - 06/10/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007576

Jun 10, 19:03 PDT
Resolved - Start Time: 7:59 AM PDT - 06/10/25
End Time: 9:41 AM PDT - 06/10/25

We received notification that the network issues previously reported by Tele2 UAB (246/03) from Lithuania (LT) have been resolved. Tele2 UAB end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007359

Jun 10, 10:06 PDT
Investigating - Start Time: 7:59 AM PST - 06/10/25
End Time: Ongoing

We received notification that Tele2 UAB (246/03) from Lithuania (LT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007359

Jun 10, 08:08 PDT
Resolved - Start Time: 7:52 AM PDT - 06/10/25
End Time: 8:53 AM PDT - 06/10/25

We received notification that the network issues previously reported by Comviq (Tele2) from Sweden have been resolved. Comviq (Tele2) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01007356

Jun 10, 09:15 PDT
Update - Start Time: 7:52 AM PDT - 06/10/25
End Time: Ongoing

We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007356

Jun 10, 08:06 PDT
Investigating - Start Time: 7:52 AM PDT - 06/10/25
End Time: Ongoing

We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01007356

Jun 10, 08:04 PDT
Completed - The scheduled maintenance has been completed.
Jun 10, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 18:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 6/9/25
Start Time: 6PM PST 6/9/25
End Time: 6AM PST 6/10/25

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 6, 13:16 PDT
Postmortem - Read details
Jun 10, 02:42 PDT
Resolved - Date: 06/09/25
Start Time: 10:03 PM PDT
End Time: 11:20 PM PDT

We received notification that the issue previously reported for Phone ID Contact in the United States have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Jun 10, 00:20 PDT
Investigating - We have received notification that services for Phone ID Contact in the United States are experiencing delays. We will inform you as soon as we receive a resolution.
Jun 9, 22:46 PDT
Jun 9, 2025
Resolved - Start Time: 7:38 PM PST - 06/09/25
End Time: 9:09 PM PST - 06/09/25

We received notification that the network issues previously reported by Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) have been resolved. Odido Netherlands B.V. (204/02;16;20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 01006991

Jun 9, 21:11 PDT
Investigating - Start Time: 7:38 PM PST - 06/09/25
End Time: Ongoing

We received notification that Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 01006991

Jun 9, 19:39 PDT
Completed - The scheduled maintenance has been completed.
Jun 9, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 18:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 6/8/25 - 6/9/25
Start Time: 6PM PST 6/8/25
End Time: 6AM PST 6/9/25

Summary:
We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jun 6, 14:37 PDT
Jun 8, 2025
Resolved - Start Time: 01:21 PM PDT - 06/08/25
End Time: 08:19 PM PDT - 06/08/25

We received notification that the network issues previously reported by Etisalat (602/03) from Egypt (EG) have been resolved. Etisalat (602/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01006382

Jun 8, 20:20 PDT
Investigating - Start Time: 01:21 PM PDT - 06/08/25
End Time: Ongoing

We received notification that Etisalat (602/03) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01006382

Jun 8, 13:31 PDT
Resolved - Start Time: 01:38 PM PDT - 06/08/25
End Time: 08:01 PM PDT - 06/08/25

We received notification that the network issues previously reported by Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01006384

Jun 8, 20:02 PDT
Investigating - Start Time: 01:38 PM PDT - 06/08/25
End Time: Ongoing

We received notification that Etisalat (424/02) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01006384

Jun 8, 13:47 PDT
Completed - The scheduled maintenance has been completed.
Jun 8, 16:06 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 7, 13:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 13:07 PST
Scheduled - Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
- Signature: 【通乐信】
- Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

- Previously registered signature
- Chinese company name
- Business Certificate
- Unified credit code of the company
- Contact Name
- Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.

Jan 7, 13:05 PST
Resolved - Start Time: 12:31 PM PDT - 06/08/25
End Time: 03:00 PM PDT - 06/08/25

We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA ) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01006380

Jun 8, 15:01 PDT
Identified - Start Time: 12:31 PM PDT
End Time: Ongoing

We received notification that Virgin KSA from Saudi Arabia (SA )is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 01006380

Jun 8, 12:32 PDT
Jun 7, 2025
Completed - The scheduled maintenance has been completed.
Jun 7, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 13:55 PDT
Scheduled - Date: 2025-06-07
Start Time: 13:55 PST
End Time: 22:00 PST

We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Jun 6, 03:35 PDT
Resolved - Start Time: 11:07 AM PST - 06/07/25
End Time: 7:44 PM PST - 06/07/25

We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01006249

Jun 7, 21:29 PDT
Investigating - Start Time: 11:07 AM PST - 06/07/25
End Time: Ongoing

We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 01006249

Jun 7, 11:07 PDT
Resolved - Start Time: 3:38 AM PST - 06/07/25
End Time: 8:37 AM PST - 06/07/25


We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Jun 7, 08:38 PDT
Investigating - Start Time: 3:38 AM PST - 06/07/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01006200

Jun 7, 03:47 PDT
Resolved - Issue: Operator - Claro Quality degradation

Start Time: 9:29 PM - 06/06/25
End Time: 10:30 PM - 06/06/25

Summary:

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01006130

Jun 7, 00:13 PDT
Investigating - Issue: Operator - Claro Quality degradation

Start Time: 9:29 PM - 06/06/25
End Time: Ongoing
Summary:

We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01006130

Jun 6, 21:55 PDT
Jun 6, 2025
Resolved - Start Time: 12:17 PM PDT - 04/06/25
End Time: 13:56 PM PDT - 04/06/25

We received notification that the network issues previously reported by MTN Uganda from Uganda (UG) have been resolved. MTN Uganda end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01006053

Jun 6, 14:20 PDT
Investigating - Start Time: 12:17 PM PDT - 04/06/25
End Time: Ongoing

We received notification that MTN Uganda from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01006053

Jun 6, 12:30 PDT
Resolved - This incident has been resolved.
Jun 6, 04:52 PDT
Investigating - Issue: Australia (AU) - Vodafone Quality degradation

Start Time: 11:30 PM PDT - 06/05/25

Summary:

We received notification that Vodafone from Australia (AU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01005760

Jun 5, 23:45 PDT
Resolved - Start Time: 10:55PM PDT - 06/05/25
End Time: 1:13AM PDT - 06/06/25

We received notification that the network issues previously reported by Entel Peru S.A. (716/07;17;31) from Peru have been resolved. Entel Peru S.A. (716/07;17;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01005746

Jun 6, 02:46 PDT
Investigating - Start Time: 10:55PM PDT - 06/05/25
End Time: Ongoing

We received notification that Entel Peru S.A. (716/07;17;31) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01005746

Jun 5, 23:01 PDT
Jun 5, 2025
Resolved - Start Time: 11:49 PM PDT - 06/04/25
End Time: 3:03 AM PDT - 06/05/25

We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01005233

Jun 5, 04:06 PDT
Investigating - Start Time: 11:49 PM PDT - 06/04/25
End Time: Ongoing

We received notification that Virgin KSA from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01005233

Jun 4, 23:52 PDT
Jun 4, 2025
Completed - The scheduled maintenance has been completed.
Jun 4, 21:35 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 17:25 PDT
Scheduled - Date: 06/04/2025
Start Time: 05:25 PM PDT
End Time: 09:35 PM PDT

We have been informed that one of our partners in the UK will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 28, 10:14 PDT
Resolved - Start Time: 4:24 AM PDT - 06/04/25
End Time: 5:37 AM PDT - 06/04/25

We received notification that the network issues previously reported by Comviq (Tele2) from Sweden (SE) have been resolved. Comviq (Tele2) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01004754

Jun 4, 05:54 PDT
Investigating - Start Time: 4:24 AM PDT - 06/04/25
End Time: Ongoing

We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01004754

Jun 4, 04:31 PDT
Resolved - Start Time: 1:11 AM PDT - 06/04/25
End Time: 4:09 AM PDT - 06/04/25

We received notification that the network issues previously reported by Partner Orange (425/01;14;26) from Israel (IL) have been resolved. Partner Orange (425/01;14;26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01004654

Jun 4, 05:17 PDT
Investigating - Start Time: 1:11 AM PDT - 06/04/25
End Time: Ongoing

We received notification that Partner Orange (425/01;14;26) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01004654

Jun 4, 01:19 PDT
Jun 3, 2025
Completed - The scheduled maintenance has been completed.
Jun 3, 19:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 12:15 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 3, 04:32 PDT
Scheduled - Date: 06/02/25
Start Time: 12:15 PST
End Time: 19:30 PST

We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Jun 3, 04:31 PDT
Resolved - Start Time: 9:09 PM PDT - 06/02/25
End Time: 12:59 AM PDT - 06/03/25

We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 01003876

Jun 3, 01:38 PDT
Investigating - Start Time: 9:09 PM PDT - 06/02/25
End Time: Ongoing

We received notification that Virgin KSA from Saudi Arabia (SA)is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 01003876

Jun 2, 21:19 PDT