System Status


This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Service Metrics

Investigating - Start Time: 10:29AM PDT -06/13/24
End Time: Ongoing

We received notification that LaoTel (Lao Shinawatra Telecom) (457/01) from Laos (LA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00834148

Jun 13, 2024 - 10:36 PDT
Investigating - Identified - Country: Saudi Arabia
Operators: All
Effective Date: June 14, 2024

Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays: Eid al-Adha holidays.

Freeze period for SID registration process during holidays in Saudi Arabia:
from June 14, 2024, to June 23, 2024.

This freeze is temporary and normal operations will resume after June 23, 2024.

We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.

Jun 11, 2024 - 02:04 PDT
Identified - We have crucial update regarding upcoming changes mandated by the Malaysian Communications and Multimedia Commission (MCMC) that could impact your service. These changes will restrict the content of messages, prohibiting the inclusion of URLs and phone numbers.

Key dates and information:

- Starting June 1, 2024: Changes will be implemented affecting how certain services are accessed through Malaysian operators.
- Transition Period: A three-month transition period has been allocated for Telcos to fully implement these changes. This gives you ample time to smoothly adapt to the new system and make necessary content adjustments.
- Whitelisting Process: During this transition, traffic containing URLs and phone numbers can still be whitelisted, ensuring they are delivered. This measure will be in place until August 31, 2024.
- Post-Transition: After August 31, 2024, any traffic with URLs and phone numbers in the content will be blocked, including messages that were previously whitelisted. Please use the transition period effectively for content adjustments.

Thank you for your cooperation and understanding.

May 31, 2024 - 00:55 PDT
Investigating - Start Time: 07:16 AM PDT - 05/14/24
End Time: Ongoing

We received notification that Land Line (234/76;00;77) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00818105

May 14, 2024 - 07:27 PDT
Investigating - We have received notification that services for Phone ID sim swap in Colombia are experiencing delays. We will inform you as soon as we receive a resolution.
May 01, 2024 - 11:08 PDT
Identified - Date: 04/11/24
Start Time: 19:32 PM PST
End Time: Ongoing

Summary:

We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice API calls. We will inform you once the operator has come to a resolution.

If you have any questions, please contact us at support@telesign.com.

Apr 15, 2024 - 02:33 PDT
Identified - Dear Customers and Partners,

On May 5th 2024 the certificate for *.tsentcloud.com will expire. The renewed Identity Certificate has a new Root Certificate Authority and Issuer. Please verify your client's certificate store or ca-bundle trust the new Root CA "DigiCert Global Root G2" by April 22nd 2024. No other action is required if this RootCA is trusted and using standard PKI path validation for TLS.

Existing Cert: "DigiCert Global Root CA" --> "Thawte RSA CA 2018" --> "*.tsentcloud.com"
New Cert: "DigiCert Global Root G2" --> "Thawte TLS RSA CA G1" --> "*.tsentcloud.com"

If you have an implementation that requires certificate pinning a PEM file with the full chain is attached to this email. Certificate pinning is not a best practice, recommended nor explicitly supported by Telesign and can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates

All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots

Thank you.

Please do not hesitate to contact us at support@telesign.com with any questions or concerns.

Apr 11, 2024 - 00:13 PDT
Identified - Attention all users of the Russia - Sberbank(250/50) network! Mandatory Sender ID registration is now in effect.

Here's what you need to know:

1. Due Date for Applications: The operator requires all Sender ID (SID) submissions by the 20th of each month. SIDs submitted by this deadline will be activated on the 1st of the following month. Any submissions after the 20th of the current month will be processed for activation in the month after the next.
2. No Monthly SID Fee: Good news! Starting this month, there will be no monthly fee for registered SIDs.

To register your Sender ID, the details below are required:

- Sender ID
- Message Sample
- Company Name
- Company Website
- Company Business Category
- Tax ID

Please note that generic senders are not permitted. If you need to register new sender IDs, kindly submit a request.

Thank you for your cooperation!

Apr 11, 2024 - 02:35 PDT
Identified - Identified - Country: Saudi Arabia
Operators: All
Effective Date: April 4, 2024

Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from April 4, 2024, to April 14, 2024.

This freeze is temporary and normal operations will resume after April 14, 2024.

We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.

Apr 03, 2024 - 04:36 PDT
Identified - Country: Indonesia
Operators: All
Effective Date: April 5, 2024

Please note that the SID registration process in Indonesia will be temporarily frozen by all operators due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from April 5, 2024, to April 17, 2024.

This freeze is temporary and normal operations will resume after April 17, 2024.

We appreciate you understanding and cooperation during this period. Wishing you a successful holiday season.

Apr 01, 2024 - 01:28 PDT
Identified - Attention to all customers using operators in Finland! Effective immediately, a URL whitelisting requirement is now in place for all messages containing URLs.

URL Whitelisting Requirement:

Company name:
Provide the complete message content.
Include the exact URL link. If the URL is dynamic, please specify and ensure the domain URL is whitelisted (example: https://www.telesign.com/). Note that URL shorteners are not permitted.

Thank you for your cooperation in adhering to this new requirement.

Mar 14, 2024 - 17:40 PDT
Update - We are continuing to work on a fix for this issue.
Feb 29, 2024 - 09:07 PST
Identified - 📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.

Feb 29, 2024 - 08:54 PST
Identified - Country: Vietnam
Operators: All
Effective Date: February 8, 2024

We'd like to inform you that operators in Vietnam are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Vietnam:
from February 8, 2024 to February 14, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Feb 05, 2024 - 19:19 PST
Identified - Country: Indonesia
Operators: All
Effective Date: February 8, 2024

We'd like to inform you that operators in Indonesia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Indonesia:
from February 8, 2024 to February 16, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Feb 05, 2024 - 19:08 PST
Identified - Country: United States

Operator: Verizon Wireless

Effective date: 02/09/2024

Description:

Dear Valued Customers,

We want to inform you that in preparation for this year's Super Bowl, Verizon Wireless will not have a short code provisioning window on Friday, February 9th.

Provisioning will resume on the following window, February 16th.

We appreciate your understanding and cooperation during this period.

Jan 26, 2024 - 03:16 PST
Identified - Attention valued clients! We'd like to inform you that generic and gambling senders for Omantel network will be blocked from 1st of January 2024.

To prevent some of senders that Omantel considers generic to be blocked, the following should be provided: NOC letter, business license and details of Sender ID name, Company name, Company URL, Sample message, Type of traffic.

Gambling senders are not allowed and there is no solution to unblock/register them.

All previously registered non-generic and non-gambling senders will remain registered and not blocked. No need to provide any details/documents from them.

Registration of brand names for Oman is still mandatory, therefore all new/future brands should be registered, and the following details will be enough to register sender: Sender ID name, Company name, Company URL, Sample message, Company Address.

Your cooperation in fulfilling these requirements is highly appreciated.

Dec 28, 2023 - 07:43 PST
Identified - Country: Russia
Operators: MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom
Effective Date: December 27, 2023
Operators: Motiv and Sberbank
Effective date: December 16, 2023

We'd like to inform you that operators in Russia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Russia:
MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom: from December 27, 2023 to January 9, 2024.
Motiv and Sberbank: from December 16, 2023 to January 9, 2024.


We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Dec 21, 2023 - 07:21 PST
Identified - Country: Kazakhstan
Operators: Altel/Tele2
Effective Date: December 16, 2023
Operators: Beeline and Kcell
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Kazakhstan:
Altel/Tele2 - from December 16, 2023, to January 3, 2023.
Beeline and Kcell - from December 27, 2023, to January 3, 2024.



We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Dec 21, 2023 - 07:16 PST
Identified - Country: Belarus
Operator: All
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Belarus:
from December 27, 2023, to January 9, 2024


We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Dec 21, 2023 - 07:10 PST
Identified - Country: Armenia
Operator: All
Effective date: December 27, 2023

We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.

Freeze period for SID registration process during holidays in Armenia:
from December 27, 2023 to January 3, 2024

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Dec 20, 2023 - 07:10 PST
Identified - Attention valued clients! We'd like to inform you about a new requirement for SID registration in the UAE. Going forward, the end client or brand is required to provide the IDs of both a Commercial and a Technical Point of Contact (POC) from their end.

Please review the comprehensive list of requirements below:
1. Sender ID
2. Company Name
3. Company URL
4. Message Content Sample
5. Company Headquarters
6. Company Address
7. Contact Phone Number
8. Company Stamp
9. Name of the Signatory
10. Type of Business/Industry
11. Company Type
12. IDs of both Commercial and Technical POCs from the client's side.

Documentation Checklist:
• Mandatory Trade License/Certificate of Incorporation (in English)
• NOC letter on client company letterhead
• Brand certificate (only if the brand owner's name differs from the SID name)
• International Sender ID Registration Form DU UAE (clients need to complete Section B of the document).

Your cooperation in fulfilling these requirements is highly appreciated.

Dec 20, 2023 - 05:25 PST
Identified - Country: Philippines

Operator: Smart

Effective date: 12/16/2023

Description:
We want to keep you informed about the upcoming holiday season and its impact on new SID registrations. Smart Operator in Philippines will be implementing holiday freezes during the following time period:

Last day of submissions - December 15, 2023
Resumption of SID Registration - January 2, 2024

All SID Registration requests received after December 15, 2023 will be processed from January 3, 2024.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Dec 13, 2023 - 02:34 PST
Update - We are continuing to investigate this issue.
Nov 29, 2023 - 12:56 PST
Investigating - 🚨 Important Update: New TFN Regulations Effective January 31, 2024! 🚨

Attention valued customers! As of January 31, 2024, regulatory changes will take effect. Currently, you are able to send messages through pending toll-free phone numbers, provided they adhere to existing industry-wide sending limits. However, starting January 31, 2024, messages originating from toll-free phone numbers still in the pending verification process will be blocked.

In anticipation of these changes, we kindly request you to keep in mind the importance of the dates mentioned. We appreciate your understanding and cooperation as we navigate this transition.

Nov 29, 2023 - 12:55 PST
Identified - Country: New Zealand

Operator: All

Effective date: 01/12/2023

Description:

Dear Valued Customers,

We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. NZ Operators will be implementing holiday freeze during a specific period.

While you can still submit registration forms during these times, please be aware that no codes will be activated on the Networks from 01-Dec-23 until 1-Feb-24.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Nov 24, 2023 - 01:12 PST
Identified - Country: Bangladesh

Operator: GrameenPhone

Effective date: Already started

Description:
Sender ID registration is now in place for the Bangladesh GrameenPhone (470/01;001) Network.

To ensure whitelisting, the below details are required:

• Sender ID
• Message Sample
• Company name
• Company website
• Traffic Type (International/Local)
• Company HQ address
• Expected Volume

Please be aware that generic and numeric senders are not permitted. If you wish to register new sender IDs, please submit a request.

Nov 23, 2023 - 04:14 PST
Update - We are continuing to investigate this issue.
Nov 14, 2023 - 01:57 PST
Investigating - Country: United States

Operator: AT&T, T-Mobile, Verizon, GoogleVoice, US Cellular

Effective date: 11/20/2023

Description:

Dear Valued Customers,

We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. Several US Operators will be implementing holiday freezes during specific periods. While you can still submit short code campaigns during these times, please be aware that there may be delays in the review, provisioning, approvals, migrations, and certification testing processes.

Here are the key dates and details for each operator's holiday freeze:

AT&T:
• November 20, 2023, and November 27, 2023
• Provisioning will resume on December 4, 2023
• December 25, 2023, and January 2, 2024
• Provisioning will resume on January 8, 2024

T-Mobile:
• November 23 & 24, 2023
• December 23, 2023 – January 2, 2024
• November 16th is the last provisioning date of the year for 10DLC number pools/sub-ID and NNID changes.

Verizon:
• November 20, 2023 – November 30, 2023
• December 18, 2023 – December 31, 2023

GoogleVoice:
• November 20, 2023 – November 27, 2023
• December 14, 2023 – January 3, 2024

US Cellular:
• November 16, 2023 – November 28, 2023
• December 11, 2023 – January 3, 2024

For all other operators, they have confirmed that there will be no holiday blackout dates, and business will continue as usual. However, please anticipate some delays around the major holidays.

We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.

Nov 08, 2023 - 07:35 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 2023 - 00:07 PST
Investigating - 📢 Important Update Regarding Alpha Senders in Italy - Effective November 15th

We want to bring your attention to a new regulation affecting alpha senders in Italy, set to take effect on November 15th.

Under this regulation, international alpha senders will no longer be permitted. However, rest assured that this change will not impact the delivery of your traffic. Instead, we will be utilizing numeric sender IDs as an alternative solution.

To register a new alpha sender ID, it is now a requirement that the company holds a local presence in Italy.

To facilitate the registration process, please provide the following details:
VAT
Company Name
Company Type (Local / International)
Contact Details
Registered Office Details
Company Address
Company Fiscal Code
PEC (Certified Italian Legal Email)
Support Escalation Email ID
Point of Contact (POC) Email ID

Your traffic delivery will continue seamlessly, and we appreciate your cooperation as we adhere to these regulatory changes.

Nov 13, 2023 - 14:15 PST
Identified - Country: Mexico

Operator: Telcel (Radiomovil Dipsa)

Effective date: 10/30/2023, 11:00 am (GMT-6)

Description:

We want to keep you informed about important updates from Telcel. Please take note of the following deadlines for requesting new alphasenders and shortcodes:

• Request for new shortcodes must be submitted by Monday, October 30th, no later than 11:00 a.m. (GMT-6).
• Request for new alphasenders must be submitted by Tuesday, October 31st, no later than 6:00 p.m. (GMT-6).

Should you require new shortcodes and/or alphasenders after these deadlines, rest assured that we will submit those requests to Telcel on January 3, 2024, at 11:00 p.m. (GMT-6).

Please keep these dates in mind as you plan your requests. Your understanding is greatly appreciated!

Oct 31, 2023 - 07:02 PDT
Identified - Country: United States

Operator: AT&T

Effective date: 12/25/2023, 00:00 EST

Description:

As we gear up for the upcoming Holiday Season, our Carrier Partner AT&T will be implementing a precautionary provisioning freeze. During this period, AT&T's ability to process new provisioning or migration requests for short codes, 10DLC, or Toll-free numbers will be impacted.

Please note that AT&T will continue to review new campaign submissions during the freeze, but approved campaigns will not be published into production until the freeze period concludes.

Start Date/Time: 12/25/2023, 00:00 EST
End Date/Time: 01/02/2024, 23:59 EST

We appreciate your understanding and cooperation as we work with AT&T to ensure a smooth transition into the Holiday Season.

Oct 26, 2023 - 00:53 PDT
Update - Important Update on UK Regulatory Changes:

We have an essential update regarding UK regulations. Please take note of the following changes:

1. International Numeric Sender IDs Blocked: BT/EE UK now blocks international numeric sender IDs.
2. Short Codes Format: To avoid disruptions, ensure your short codes adhere to the UK short code format, which should consist of five digits starting with 6-8.
3. Generic Senders Blocked: BT/EE UK is implementing a new policy to block all generic senders.

To ensure the seamless delivery of your messages to the UK, we highly recommend using your brand name as the sender. Thank you for your attention to these important updates!

Oct 19, 2023 - 06:42 PDT
Identified - Country: United Kingdom

Operator: Orange, T-Mobile

Effective date: September 4th, 2023

Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.

Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.

BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.

As new information, timelines or additional requirements are made available, Telesign will keep you informed.

Apr 20, 2023 - 06:33 PDT
Identified - Country: Bangladesh

Operator: TeleTalk

Effective date: Already started

Description:
Sender ID registration is now in place for the Bangladesh TeleTalk (47004) Network.

To ensure whitelisting, the below details are required:

• Sender ID
• Message Sample
• Company name
• Company website
• Content Type (Transactional/OTP/Promotional)
• Traffic Type (International/Local)

Please be aware that generic senders are not permitted. If you wish to register new sender IDs, please submit a request.

Oct 11, 2023 - 08:15 PDT
Identified - Country: Canada

Operator: All

Effective date: October 26th, 2023

Description:

Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.

The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.

Here are the key dates you need to be aware of:

• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.

Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.

We appreciate your understanding and cooperation during this period.

Sep 27, 2023 - 00:18 PDT
Investigating - Important Update for Crypto-Related Use Cases in the US:

Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.

Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.

All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.

Sep 20, 2023 - 09:19 PDT