System Status


This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing

We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 13:23 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PST
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
Issue: US Operator - US small and regional carriers Maintenance

Date: 01/21/2021
Start Time: 07:30 PM PST
End Time: 11:30 PM PST

Summary:
We have received notification that US small and regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to those carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance.

Impacted Carrier(s):
Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jan 13, 20:23 PST
TelePortal Maintenance - Scheduled Jan 28, 01:00-03:30 PST
Date: 28/01/2021
Start Time: 01:00 AM PST
End Time: 03:30 AM PST

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Posted on Jan 13, 03:10 PST
Past Incidents
Jan 20, 2021
Resolved - Date: 01/20/2021
Start Time: 05:51 AM PST
End Time: 05:39 AM PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 20, 06:44 PST
Identified - Date: 01/20/2021
Start Time: 05:51 AM PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 20, 06:01 PST
Jan 19, 2021
Resolved - Date: 01/19/2021
Start Time: 11:38 AM PST
End Time: 02:15 PM PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 14:23 PST
Identified - Date: 01/19/2021
Start Time: 11:38 AM PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 11:50 PST
Resolved - Date: 01/19/2021
Start Time: 04:06 AM PST
End Time: 01:00 PM PST

We received notification that the network issues previously reported by Orange from Tunisia have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 13:18 PST
Identified - Date: 01/19/2021
Start Time: 04:06 AM PST
End Time: Ongoing

We received notification that Orange from Tunisia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 04:13 PST
Resolved - Date: 01/19/2021
Start Time: 05:30 AM PST
End Time: 09:13 AM PST

We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon have been resolved. MTN Cameroon Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 09:17 PST
Identified - Date: 01/19/2021
Start Time: 05:30 AM PST
End Time: Ongoing

We received notification that MTN Cameroon Ltd from Cameroon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 19, 05:37 PST
Resolved - Start Time: 01/17/2021 01:04 AM PST
End Time: 01/19/2021 06:34 AM PST

We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 06:59 PST
Identified - Date: 01/17/2021
Start Time: 1:04 AM PST
End Time: Ongoing

We received notification that DIGITEL from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 17, 01:14 PST
Completed - The scheduled maintenance has been completed.
Jan 19, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 02:00 PST
Scheduled - Issue: US Operators - Small US regional carriers Maintenance

Date: 01/19/2021
Start Time: 02:00 AM PST
End Time: 04:00 AM PST

Summary:
We have received notification that small US regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to small US regional carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this small US regional carriers operators maintenance.

Impacted Carriers:
Cellular One of N.E. Arizona USA
East Kentucky Network (Appalachian Wireless) USA
Pine Cellular USA
Limitless Mobile USA
United Wireless (PTSI CDMA) USA
Pioneer Cellular USA
Chariton Valley Cellular USA
bandwidth.com (includes Republic Wireless) USA
MTA Wireless/Matanuska Kenai USA
Nemont CDMA USA
Nemont US UMTS USA
Brightlink USA
Inteliquent USA
Enflick USA
Triangle Wireless USA
Atlantic Tele-Network International (ATNI) USA
Indigo Wireless USA
Vitelcom (Viya) USA
Shelcomm USA
TextMe USA
Digital Communications Consulting (DCC) / Otz USA
Aerialink USA
Telnyx USA
Altice USA
Plivo USA
RingCentral USA

On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 12, 15:01 PST
Completed - The scheduled maintenance has been completed.
Jan 19, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 01:00 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 01/19/2021
Start Time: 01:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 12, 10:27 PST
Resolved - Date: 01/13/2021
Start Time: 05.00 AM PST - 01/13/2021
End Time: 09.57 PM PST - 01/18/2021

We received notification that the network issues previously reported by Vodafone from Egypt (EG) have been resolved. Vodafone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 19, 01:00 PST
Identified - Date: 01/13/2021
Start Time: 05.00 AM PST
End Time: Ongoing

We received notification that Vodafone from Egypt (EG) - has a planned (maintenance) activity ongoing at carrier end.

Due to this you might face delay in delivery of messages as only partial links are carrying the traffic. Activity will continue till 18th Jan. We will inform you once the operator has come to a resolution.
Jan 13, 06:11 PST
Jan 18, 2021
Resolved - Date: 01/18/2021
Start Time: 09.19 PM PST
End Time: 09.52 PM PST

We received notification that the network issues previously reported by AMX Argentina (Claro) from Argentina have been resolved. AMX Argentina (Claro) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 18, 22:36 PST
Identified - Date: 01/18/2021
Start Time: 09.19 PM PST
End Time: Ongoing

We received notification that AMX Argentina (Claro) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 18, 21:56 PST
Resolved - Date: 01/18/2021
Start Time: 01:42 PM PST
End Time: 02:46 PM PST

We received notification that the network issues previously reported by Safaricom Limited from Kenya have been resolved. Safaricom Limited end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 18, 14:53 PST
Identified - Date: 01/18/2021
Start Time: 01:42 PM PST
End Time: Ongoing

We received notification that Safaricom Limited from Kenya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 18, 13:48 PST
Resolved - Date: 01/18/2021
Start Time: 03:29 AM PST
End Time: 08:51 AM PST

We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria (SY) have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 18, 09:05 PST
Identified - Date: 1/18/2021
Start Time: 03.29 AM PST
End Time: Ongoing

We received notification that MTN (Spacetel Areeba) from Syria (SY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 18, 03:46 PST
Jan 17, 2021
Resolved - Date: 01/17/2021
Start Time: 06:39 PM PST
End Time: 07:24 PM PST

We received notification that the network issues previously reported by ENTEL Movil from Bolivia have been resolved. ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 17, 21:03 PST
Identified - Date: 01/17/2021
Start Time: 06:39 PM PST
End Time: Ongoing

We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 17, 18:55 PST
Resolved - Date: 01/17/2021
Start Time: 12:28 PM PST
End Time: 03:50 PM PST

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 17, 16:02 PST
Identified - Date: 01/17/2021
Start Time: 12:28 PM PST
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 17, 12:45 PST
Resolved - Date: 01/17/2021
Start Time: 01:39 AM PST
End Time: 07:07 AM PST

We received notification that the network issues previously reported by Robi Axiata from Bangladesh have been resolved. Robi Axiata end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 17, 10:03 PST
Identified - Date: 01/17/2021
Start Time: 1:40 AM PST
End Time: Ongoing

We received notification that Robi Axiata from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 17, 01:59 PST
Resolved - Date: 01/16/21
Start Time: 1:24 PM PST
End Time: 01/17/2021 08:40 AM PST

We received notification that the network issues previously reported by Tunisie Telecom from Tunisia have been resolved. Tunisie Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 17, 09:02 PST
Identified - Date: 01/16/21
Start Time: 1:24 PM PST
End Time: Ongoing

We received notification that Tunisie Telecom 605/02 from Tunisia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 16, 13:39 PST
Resolved - Date: 01/17/2021
Start Time: 01:39 AM PST
End Time: 07:07 AM PST

We received notification that the network issues previously reported by Airtel from Bangladesh have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 17, 07:14 PST
Identified - Date: 01/17/2021
Start Time: 01:39 AM PST
End Time: Ongoing

We received notification that Airtel from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 17, 01:50 PST
Jan 16, 2021
Resolved - Date: 01/16/2021
Start Time: 01:00 AM PST
End Time: 10:05 AM PST

We received notification that the network issues previously reported by Hutchison 3G UK Ltd from the United Kingdom have been resolved. Hutchison 3G UK Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 16, 10:12 PST
Identified - Date: 01/16/2021
Start Time: 01:00 AM PST
End Time: Ongoing

We received notification that Hutchison 3G UK Ltd from the United Kingdom is currently experiencing network issues, and this may cause degradation or delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 16, 01:56 PST
Jan 15, 2021
Resolved - Start Date: 01/14/2021
Start Time: 10:00 PM PST
End Date: 01/15/2021
End Time: 05:50 AM PST

We received notification that the network issues previously reported by Hutchison 3G UK from United Kingdom have been resolved. Hutchison 3G UK end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 15, 14:12 PST
Identified - Date: 01/14/21
Start Time: 10:00 PM PST
End Time: Ongoing

We received notification that Hutchison 3G UK Ltd from United Kingdom is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 15, 03:18 PST
Resolved - Date: 01/15/2020
Start Time: 10.16 AM PST
End Time: 12.16 PM PST

We received notification that the network issues previously reported by ENTEL Movil from Bolivia(BO) have been resolved. ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 15, 12:40 PST
Identified - Date: 01/15/2020
Start Time: 10.16 AM PST
End Time: Ongoing

We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 15, 10:26 PST
Resolved - Date: 01/15/2021
Start Time: 08:06 AM PST
End Time: 09:02 AM PST

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 15, 10:30 PST
Identified - Date: 01/15/2021
Start Time: 08:06 AM PST
End Time: Ongoing

We received notification that America Movil Peru S.A.C from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 15, 08:13 PST
Resolved - Date: 01/15/2021
Start Time: 01:20 AM PST
End Time: 03:50 AM PST

We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 15, 04:01 PST
Identified - Date: 01/15/2021
Start Time: 01:20 AM PST
End Time: Ongoing

We received notification that America Movil Peru S.A.C (CLARO PERU) from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 15, 01:31 PST
Resolved - Date: 01/15/2021
Start Time: 11:01 AM PST
End Time: 03:00 AM PST

We received notification that the network issues previously reported by Mobitel from Sri Lanka have been resolved. Mobitel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 15, 03:14 PST
Identified - Date: 01/14/2021
Start Time: 11:01 AM PST
End Time: Ongoing

We received notification that Mobitel from Sri Lanka is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 11:11 PST
Jan 14, 2021
Resolved - Date: 01/14/20
Start Time: 4:53 PM PST
End Time: 8:32 PM PST

We received notification that the network issues previously reported by Lycamobile Russia Ltd from Russia have been resolved. Lycamobile Russia Ltd end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 20:58 PST
Identified - Date: 01/14/20
Start Time: 04:53 PM PST
End Time: Ongoing

We received notification that Lycamobile Russia Ltd from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 17:10 PST
Resolved - Date: 01/14/20
Start Time: 01:36 PM PST
End Time: 03:15 PM PST

We received notification that the network issues previously reported by Telesom from Somalia have been resolved. Telesom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 15:18 PST
Identified - Date: 01/14/20
Start Time: 01:36 PM PST
End Time: Ongoing

We received notification that Telesom from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 13:44 PST
Resolved - Date: 01/14/2021
Start Time: 09:08 AM PST
End Time: 10:22 AM PST

We received notification that the network issues previously reported by Mobile Interim Company 1 Alfa from Lebanon have been resolved. Mobile Interim Company 1 Alfa end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 11:42 PST
Identified - Date: 01/14/2021
Start Time: 09:08 AM PST
End Time: Ongoing

We received notification that Mobile Interim Company 1 Alfa from Lebanon is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 09:20 PST
Resolved - Date: 01/14/2021
Start Time: 05.48 AM PST
End Time: 07.06 AM PST

We received notification that the network issues previously reported by ENTEL Movil from Bolivia have been resolved. ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 09:40 PST
Identified - Date: 01/14/2021
Start Time: 05.48AM PST
End Time: Ongoing

We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 06:05 PST
Resolved - Date: 01/14/2021
Start Time: 03:28 AM PST
End Time: 04:16 AM PST

We received notification that the network issues previously reported by Zain from Kuwait have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 05:25 PST
Identified - Date: 01/14/2021
Start Time: 03:28 AM PST
End Time: Ongoing

We received notification that Zain from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 03:52 PST
Resolved - Date: 01/14/2021
Start Time: 01:35 AM PST
End Time: 03:32 AM PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 14, 03:34 PST
Identified - Date: 01/14/2021
Start Time: 01:35 AM PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 14, 01:43 PST
Jan 13, 2021
Resolved - Date: 01/13/2021
Start Time: 05:32 PM PST
End Time: 09:50 PM PST

We received notification that the network issues previously reported by Lycamobile Russia Ltd from Russia have been resolved. Lycamobile Russia Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 13, 21:56 PST
Identified - Date: 01/13/2021
Start Time: 05:32 PM PDT
End Time: Ongoing

We received notification that Lycamobile Russia Ltd from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 13, 17:41 PST
Resolved - Date: 01/13/2021
Start Time: 06:13 AM PST
End Time: 12:38 PM PST

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Algeria have been resolved. Ooredoo (Wataniya) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 13, 12:53 PST
Identified - Date: 01/13/2021
Start Time: 06:13 AM PST
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Algeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 13, 06:26 PST
Completed - The scheduled maintenance has been completed.
Jan 13, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 21:00 PST
Scheduled - Issue: US Operator - small US regional carriers Maintenance

Date: 01/12/2021
Start Time: 01/12/2021 09.00 PM PST
End Time: 01/13/2021 01.00 AM PST

Summary:
We have received notification that US Operator small US regional carriers will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to small US regional carriers users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this small US regional carriers operator maintenance.

List of Impacted Carrier(s):

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLIN C USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
James Valley Cellular USA

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 8, 13:34 PST
Jan 12, 2021
Resolved - Date: 01/12/2021
Start Time: 04:17 PM PST
End Time: 10:07 PM PST

We received notification that the network issues previously reported by XINWEI INTELCOM.NIC (Cootel) from Nicaragua have been resolved. XINWEI INTELCOM.NIC (Cootel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 12, 22:14 PST
Identified - Date: 01/12/2021
Start Time: 04:17 PM PST
End Time: Ongoing

We received notification that XINWEI INTELCOM.NIC (Cootel) from Nicaragua is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 12, 16:38 PST
Completed - The scheduled maintenance has been completed.
Jan 12, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 08:00 PST
Scheduled - Issue: US Operator - Sprint Maintenance

Start Date: 01/12/2020
Start Time: 08:00 PM PST
End Date: 01/13/2020
End Time: 02:00 AM PST

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 8, 00:17 PST
Resolved - Date: 01/12/2021
Start Time: 06:44 AM PST
End Time: 11:50 AM PST

We received notification that the network issues previously reported by Ufone from Pakistan have been resolved. Ufone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 12, 12:54 PST
Identified - Date: 01/12/2021
Start Time: 06:44 AM PST
End Time: Ongoing

We received notification that Ufone from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 12, 07:29 PST
Resolved - Date: 01/12/2021
Start Time: 02:02 AM PST
End Time: 10:26 AM PST

We received notification that the network issues previously reported by Orange from Democratic Republic of the Congo have been resolved. Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 12, 10:42 PST
Identified - Date: 01/12/2021
Start Time: 02:02 AM PST
End Time: Ongoing

We received notification that Orange from Democratic Republic of the Congo is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 12, 02:15 PST
Resolved - Date: 01/12/2021
Start Time: 06:14 AM PST
End Time: 08:36 AM PST

We received notification that the network issues previously reported by LycaMobile from Spain have been resolved. LycaMobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 12, 09:37 PST
Identified - Date: 01/12/2021
Start Time: 06:14 AM PST
End Time: Ongoing

We received notification that LycaMobile from Spain is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 12, 06:21 PST
Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 01/12/2021
Start Time: 01:00 AM PST
End Time: 03:00 AM PST

Summary:
We have received notification that US Operator Sprint US will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint US users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint US operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Dec 21, 11:58 PST
Jan 11, 2021
Resolved - Dear Customers and Partners,

We are able to confirm communication & data products delivery has been stabilized as of 06:15 PM PST on January 5th.

Affected Time Frames are as bellow:

Issue Started - Date: January 5th, 2021 Time: 01:34 PM PST
Platform Stabilized - Date: January 5th, 2021 Time: 06:15 PM PST
Issue Resolved - Date: January 6th, 2021 Time: 07:38 AM PST

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com
Jan 11, 12:43 PST
Update - We can confirm that we do not observe increased latency as of 07:45 AM PST. Teams keep monitoring and investigating this closely and updates will be posted accordingly.
Jan 6, 18:04 PST
Monitoring - Dear Customers and Partners,

We experienced a long-lasting issue with one of our CDN providers. Issue is isolated and in the last hour we do not experience issue anymore.
Team works hard on resolution and we will update you once issue is finally resolved.
Jan 6, 09:04 PST
Update - We are continuing to investigate this issue.
Jan 6, 08:42 PST
Update - We are continuing to investigate this issue.
Jan 6, 07:38 PST
Update - We are continuing to investigate this issue.
Jan 6, 06:35 PST
Update - We are continuing to investigate this issue.
Jan 6, 05:35 PST
Update - We are continuing to investigate this issue.
Jan 6, 04:24 PST
Update - We are continuing to investigate this issue.
Jan 6, 03:22 PST
Update - We are continuing to investigate this issue.
Jan 6, 02:14 PST
Update - We are continuing to investigate this issue.
Jan 6, 01:11 PST
Update - We are continuing to investigate this issue.
Jan 5, 23:48 PST
Update - We are continuing to investigate this issue.
Jan 5, 22:43 PST
Update - Dear Customers and Partners,

We still experiencing instability on our platform which could cause some delays in delivery.

Our team is working on this issue. We will keep you updated about our investigation.
Jan 5, 21:37 PST
Update - Dear Customers and Partners,

This incident is still under investigation.

As soon as we receive any update, we will inform you.
Jan 5, 20:09 PST
Update - Dear Customers and Partners,

We are continuing to investigate this issue.
Jan 5, 19:05 PST
Update - Dear Customers and Partners,

We still experiencing instability on our platform which could cause some delays in delivery.

Our team is working on this issue. We will keep you updated about our investigation.
Jan 5, 17:46 PST
Update - Dear Customers and Partners,

This incident is still under investigation.

As soon as we receive any update, we will inform you.
Jan 5, 16:43 PST
Update - We are continuing to investigate this issue.
Jan 5, 15:47 PST
Update - Dear Customers and Partners,

Our network team are still investigating root cause of this issue. We will keep you updated about our investigation.

Thank you for patience.
Jan 5, 15:41 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.
Jan 5, 13:55 PST
Resolved - Date: 01/11/2021
Start Time: 05:15 AM PST
End Time: 09:55 AM PST

We received notification that the network issues previously reported by Robi Axiata from Bangladesh have been resolved. Robi Axiata end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 11, 10:14 PST
Identified - Date: 01/11/2021
Start Time: 05:15 AM PST
End Time: Ongoing

We received notification that Robi Axiata from Bangladesh is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 11, 07:33 PST
Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 PST
Scheduled - Issue: US Operator - T-Mobile USA Maintenance

Date: 01/10/2021
Start Time: 09.00 PM PST 01/10/2021
End Time: 03.00 AM PST 01/11/2021

Summary:
We have received notification that US Operator T-Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 8, 15:14 PST
Completed - The scheduled maintenance has been completed.
Jan 11, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 21:00 PST
Scheduled - Issue: US Operator - Sprint US Maintenance

Date: 01/10/2021
Start Time: 09:00 PM PST
End Time: 12:00 AM PST - 01/11/2021

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 5, 07:59 PST
Jan 10, 2021
Resolved - Date: 01/10/2021
Start Time: 5:38 AM PST
End Time: 7:45 AM PST

We received notification that the network issues previously reported by Ufone (Pak Telecom Mobile) from Pakistan have been resolved. Ufone (Pak Telecom Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 10, 07:51 PST
Identified - Date: 01/10/2021
Start Time: 5:38 AM PST
End Time: Ongoing

We received notification that Ufone (Pak Telecom Mobile) from Pakistan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 10, 05:47 PST
Jan 9, 2021

No incidents reported.

Jan 8, 2021
Resolved - Date: 01/07/2020
Start Time: 10:40 PM PST
End Time: 11:50 PM PST

We received notification that previously reported network issues affecting traffic to all Vietnam operators were resolved.

If you have additional questions, please feel free to contact support@telesign.com.
Jan 8, 00:08 PST
Identified - Date: 01/07/2020
Start Time: 10:40 PM PST
End Time: Ongoing

We currently observe SMS delivery issues to all operators in Vietnam. We will inform you once the delivery has stabilized.
Jan 7, 22:55 PST
Jan 7, 2021
Resolved - Date: 01/07/2021
Start Time: 01:01 PM PST
End Time: 03.36 PM PST

We received notification that the network issues previously reported by Sudani One from Sudan have been resolved. Sudani One end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 7, 16:17 PST
Identified - Date: 01/07/2021
Start Time: 01:01 PM PST
End Time: Ongoing

We received notification that Sudani One from Sudan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 7, 13:10 PST
Resolved - Date: 01/07/2021
Start Time: 08:58 AM PST
End Time: 09:32 AM PST

We received notification that the network issues previously reported by America Movil Peru from Peru have been resolved. America Movil Peru
end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 7, 09:37 PST
Identified - Date: 01/07/2021
Start Time: 08:58 AM PST
End Time: Ongoing

We received notification that - America Movil Peru from Peru is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jan 7, 09:04 PST
Completed - The scheduled maintenance has been completed.
Jan 7, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 23:00 PST
Scheduled - Issue: US Operator - US Cellular Maintenance

Date: 01/06/2021
Start Time: 11:00 PM PST
End Time: 03:00 AM PST - 01/07/2021

Summary:
We have received notification that US Operator US Cellular will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to US Cellular users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this US Cellular operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 5, 05:30 PST
Jan 6, 2021