System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Identified - Date: 28/02/2020
Start Time: 01:00 AM PST
End Time: Ongoing

We received notification that Vietnam (VN) - Mobifone (452/01)Operator is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages or certain delivery issues. We will inform you once the operator has come to a resolution.
Feb 28, 00:32 PST
Standard Services Operational
SMS Operational
Voice Operational
PhoneID Operational
Score Operational
App Verify Operational
Developer Portal Operational
Enterprise Services Operational
SMS & SMS Verify Operational
Voice Verify Operational
Smart Verify Operational
Push Verify Operational
PhoneID Standard Operational
PhoneID Contact Operational
PhoneID Live Operational
TelePortal Operational
Score Operational
Operator Alerts Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Consumer Privacy Act (CCPA) Jan 1, 00:00 - Jan 15, 00:00 PDT
California Consumer Privacy Act (CCPA)

The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 06:47 PST
We have received notification that during this time our Contact Match Addon will be unavailable for phone numbers in Belgium. Other products (including PhoneID Standard) will not be affected.

On behalf of the our network partner, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Mar 30, 11:33 PDT
Past Incidents
Apr 1, 2020
Completed - The scheduled maintenance has been completed.
Apr 1, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 00:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 01/04/2020
Start Time: 12:00 AM PDT/PST
End Time: 03:00 AM PDT/PST

Summary:
T-Mobile USA has informed us of planned maintenance on their SMS platform.
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, SMS will be queued for delivery once the maintenance has been completed.

We apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 31, 17:27 PDT
Mar 31, 2020
Resolved - Date:31/03/2020
Start Time: 01:11 AM PDT
End Time: 06:35 AM PDT

We received notification that the network issues previously reported by Ooredoo (Wataniya) from Kuwait have been resolved. Ooredoo (Wataniya) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 31, 05:49 PDT
Identified - Date: 31/03/2020
Start Time: 01:11 AM PDT
End Time: Ongoing

We received notification that Ooredoo (Wataniya) from Kuwait is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 31, 01:37 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 04:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 22:00 PDT
Scheduled - Issue: US Operator - Sprint Maintenance

Date: 30/03/2020 - 31/03/2020
Start Time: 30/03/2020 - 10:00 PM PDT
End Time: 31/03/2020 - 04:00 AM PDT

Summary:
We have received notification that US Operator Sprint will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 27, 22:34 PDT
Resolved - This incident has been resolved.
Mar 31, 03:17 PDT
Investigating - Date: 03/31/20
Start Time: [01:04 AM PDT]
End Time: [03:07 AM PDT]

TeleSign performed emergency maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.

We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.

If you have any questions, please contact us at support@telesign.com.
Mar 31, 03:02 PDT
Completed - The scheduled maintenance has been completed.
Mar 31, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 02:00 PDT
Scheduled - Issue: Canada Operators - Canada Rogers & Fido Maintenance

Date: 31/03/2020
Start Time: 02:00 AM PST
End Time: 03:00 AM PST
Summary:
We have received notification that Canada Operators Rogers & Fido will be performing planned maintenance on the date and time specified above. Clients may experience delayed or failed MT traffic for outbound messages sent to Rogers or Fido MSISDNs.
Impact DR: Clients may experience delayed or failed delivery receipts for MT traffic sent to Rogers or Fido MSISDNs.

If for any reason the maintenance is extended or cancelled we will advise you accordingly.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 24, 00:06 PDT
Mar 30, 2020
Resolved - Date:30/03/2020
Start Time: 04:20 AM PDT
End Time: 07:34 AM PDT

We received notification that the network issues previously reported by Madagascar Vodacom from Madagascar have been resolved. Madagascar Vodacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 30, 21:03 PDT
Identified - Date: 30/03/2020
Start Time: 04:20 AM PDT
End Time: Ongoing

We received notification that Madagascar Vodacom from Madagascar is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 30, 04:34 PDT
Resolved - Date:29/03/2020 - 30/03/2020
Start Time: 7:21 AM PDT 29/03/2020
End Time: 4:40 PM PDT 30/03/2020

We received notification that the network issues previously reported by P + T Corporation (NET*ONE) from Zimbabwe (ZW) have been resolved. P + T Corporation (NET*ONE) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 30, 16:46 PDT
Identified - Date: 29/03/2020
Start Time: 7.21 AM PDT/PST
End Time: Ongoing

We received notification that P + T Corporation (NET*ONE) from Zimbabwe (ZW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 29, 07:36 PDT
Resolved - Date:30/03/2020
Start Time: 03:01 PM PDT
End Time: 03:36 PM PDT

We received notification that the network issues previously reported by Sprint from USA have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 30, 16:02 PDT
Identified - Date: 30/03/2020
Start Time: 03:01 PM PDT
End Time: Ongoing

We received notification that Sprint from USA is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 30, 15:58 PDT
Resolved - Date:30/03/2020
Start Time: 12:15 PM PDT
End Time: 02:18 PM PDT

We received notification that the network issues previously reported by ENTEL Movil from Bolivia have been resolved. ENTEL Movil end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 30, 15:36 PDT
Identified - Date: 30/03/2020
Start Time: 02:15 PM PDT
End Time: Ongoing

We received notification that ENTEL Movil from Bolivia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 30, 12:28 PDT
Completed - The scheduled maintenance has been completed.
Mar 30, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 21:00 PDT
Scheduled - Issue: US Carrier - T-Mobile Maintenance

Date: 29/03/2020 - 30/03/2020
Start Time: 09:00 PM PDT
End Time: 03:00 AM PDT

Summary:
T-Mobile USA has informed us of planned maintenance on their SMS platform.
There is no expected customer impact as a result of this maintenance; however, in the unlikely event of a disruption to the service, SMS will be queued for delivery once the maintenance has been completed.

We apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 27, 13:27 PDT
Mar 29, 2020
Resolved - Date: 29/03/2020
Start Time: 5:59 AM PDT
End Time: 5:00 PM PDT

We received notification that the network issues previously reported by KorekTel from Iraq have been resolved. KorekTel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 17:05 PDT
Identified - Date: 29/03/2020
Start Time: 5:59 AM PDT
End Time: Ongoing

We received notification that KorekTel (418/40;82) from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 29, 06:05 PDT
Resolved - Date: 29/03/2020
Start Time: 8:21 AM PDT
End Time: 14:06 PM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 15:11 PDT
Identified - Date: 29/03/2020
Start Time: 8:21 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone (606/01) from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 29, 08:27 PDT
Resolved - Date: 29/03/2020
Start Time: 7:24 AM PDT
End Time: 14:02 PM PDT

We received notification that the network issues previously reported by Vodafone Ghana from Ghana have been resolved. Vodafone Ghana end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 14:07 PDT
Identified - Date: 29/03/2020
Start Time: 7:24 AM PDT
End Time: Ongoing

We received notification that Vodafone Ghana (620/02) from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 29, 07:39 PDT
Resolved - Date:29/03/2020
Start Time: 8:12 AM PDT
End Time: 12:13 PM PDT

We received notification that the network issues previously reported by Sprint from US have been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 13:03 PDT
Identified - Date: 29/03/2020
Start Time: 8:12 AM PDT
End Time: Ongoing

We received notification that Sprint from US is currently experiencing network issues, customers may experience delayed or rejected traffic from & towards Sprint US. We will inform you once the operator has come to a resolution.
Mar 29, 08:45 PDT
Resolved - Date:29/03/2020
Start Time: 00:04 AM PDT
End Time: 5:13 AM PDT

We received notification that the network issues previously reported by OJSC VimpelCom (Beeline) from Russia have been resolved. OJSC VimpelCom (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 06:14 PDT
Identified - Date: 29/03/2020
Start Time: 00:04 PDT
End Time: Ongoing

We received notification that OJSC VimpelCom (Beeline) from Russia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 29, 00:34 PDT
Mar 28, 2020
Resolved - Date: 27/03/2020
Start Time: 10:39 PM PDT
End Time: 28/03/2020 05:20PM PDT

We received notification that the network issues previously reported by P + T Corporation (NET*ONE) from Zimbabwe have been resolved. P + T Corporation (NET*ONE) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 28, 17:30 PDT
Identified - Date: 27/03/2020
Start Time: 10:39 PM PDT
End Time: Ongoing

We received notification that P + T Corporation (NET*ONE) from Zimbabwe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 27, 22:45 PDT
Resolved - Date: 28/03/2020
Start Time: 10:15 AM PDT
End Time: 2:45 PM PDT

We received notification that the network issues previously reported by KorekTel from Iraq have been resolved. KorekTel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 28, 14:49 PDT
Identified - Date: 28/03/2020
Start Time: 10:15 AM PDT
End Time: Ongoing

We received notification that KorekTel (418/40;82) from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 28, 10:28 PDT
Mar 27, 2020
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 15:30 PDT
Scheduled - Issue: Contact Match Addon Maintenance for Belgium

Date: 27/03/2020
Start Time: 3:30 PM PDT
End Time: 9:00 PM PDT

Summary:
We have received notification that during this time our Contact Match Addon will be unavailable for phone numbers in Belgium. Other products (including PhoneID Standard) will not be affected.

On behalf of the our network partner, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 20, 05:59 PDT
Resolved - Date:27.03.2020
Start Time: 06:47 AM PDT
End Time: 11:11 AM PDT

We received notification that the network issues previously reported by MTN from South Africa have been resolved. MTN end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 27, 11:13 PDT
Identified - Date: 27.03.2020
Start Time: 06:47 AM PDT
End Time: Ongoing

We received notification that MTN from South Africa is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 27, 06:55 PDT
Resolved - Date:27/03/2020
Start Time: 05:03 AM PDT
End Time: 06:02 AM PDT

We received notification that the network issues previously reported by small regional carriers from United States of America have been resolved. Small regional US carriers end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the carriers, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 27, 07:21 PDT
Identified - Date: 27/03/2020
Start Time: 05:03 AM PDT
End Time: Ongoing

We received notification that small carriers from United States of America are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Please be aware of an issue affecting SMS messaging services on the small US regional carriers listed below:

Union Telephone USA
West Central Wireless USA
Bluegrass Cellular USA
Carolina West Wireless USA
Rural Independent Network Alliance (RINA) USA
Illinois Valley Cellular USA
Inland Cellular USA
Nex Tech Communications USA
CellCom USA
Alaska Communications Systems (ACS) USA
GCI Communications USA
Thumb Cellular USA
Cross Wireless USA
Chat Mobility USA
Northwest Missouri Cellular USA
Panhandle Wireless USA
Viaero Wireless USA
MTPCS Cellular One (Cellone Nation) USA
Duet Wireless USA
SouthernLINC USA
Standing Rock Telecom USA
SRT Communications USA
Copper Valley Telecom USA
ASTAC USA
Cordova USA
Pine Belt USA
Shelcomm USA
James Valley Cellular USA

We will inform you once the carriers have come to a resolution.
Mar 27, 07:12 PDT
Resolved - Start Date:26/03/2020
Start Time: 10:43 PM PDT
End Date: 27/03/2020
End Time: 05:40 AM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 27, 05:55 PDT
Identified - Date: 26/03/2020
Start Time: 10:43 PM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 26, 22:56 PDT
Mar 26, 2020
Resolved - Date:26/03/2020
Start Time: 02:08 PM PST
End Time: 06:30 PM PST

We received notification that the network issues previously reported by US SPRINT Spectrum L.P. have been resolved. US SPRINT Spectrum L.P. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 26, 20:03 PDT
Identified - Date: 26/03/2020
Start Time: 02:08 PM PST
End Time: Ongoing

We received notification that US SPRINT Spectrum L.P. is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 26, 15:49 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 04:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 01:01 PDT
Scheduled - Date: 26/03/20
Start Time: [01:00 PDT]
End Time: [03:30 PDT]

TeleSign has scheduled database maintenance on client portals during the above-mentioned time frame. The portal may become unavailable to customers intermittently, and reporting may not work during this time. TeleSign core services will not be affected.
Mar 19, 03:34 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 22:00 PDT
Scheduled - Issue: US Operator - Sprint USA Maintenance

Date: 25/03/2020 - 26/03/2020
Start Time: 10:00 PM PDT 25/03/2020
End Time: 4:00 AM PDT 26/03/2020

Summary:
We have received notification that US Operator Sprint USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Sprint USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 25, 19:03 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:30 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 25/03/2020 - 26/03/2020
Start Time: 25/03/2020 - 6:30 PM PST
End Time: 26/03/2020 - 4:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 23, 16:05 PDT
Completed - The scheduled maintenance has been completed.
Mar 26, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 PDT
Scheduled - Issue: US Carrier - Sprint Maintenance

Date: 25-26/03/2020
Start Time: 08:00 PM PDT
End Time: 01:00 AM PDT

Summary:
We have received notification that US Carrier Sprint (US) will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint (US) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US carriers will not be affected by this Sprint (US) carrier maintenance.

On behalf of the carrier, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 25, 13:37 PDT
Mar 25, 2020
Resolved - Date:25/03/2020
Start Time: 03.40 PM PDT/PST
End Time: 06.57 PM PDT/PST

We received notification that the network issues previously reported by Ethiopian Telecommunications from Ethiopia(ET) have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 25, 20:21 PDT
Identified - Date: 25/03/2020
Start Time: 3.40 PM PDT/PST
End Time: Ongoing

We received notification that Ethiopian Telecommunications from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 25, 15:48 PDT
Resolved - Date:25/03/2020
Start Time: 04:58 AM PDT
End Time: 11:26 AM PDT

We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 25, 11:30 PDT
Identified - Date: 25/03/2020
Start Time: 04:58 AM PDT
End Time: Ongoing

We received notification that El Madar Telephone from Libya is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 25, 05:11 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 23:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 24/03/2020 - 25/03/2020
Start Time: 24/03/2020 - 11:00 PM PST
End Time: 25/03/2020 - 03:00 AM PST

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 23, 14:47 PDT
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 18:30 PDT
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 24/03/2020 - 25/03/2020
Start Time: 24/03/2020 - 6:30 PM PST
End Time: 25/03/2020 - 12:00 AM PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 23, 15:37 PDT
Mar 24, 2020
Resolved - Date:24/03/20
Start Time: 10:58 AM PDT
End Time: 02:12 PM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 24, 14:24 PDT
Identified - Date: 24/03/20
Start Time: 10:58 PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 24, 11:16 PDT
Resolved - Date:24/03/20
Start Time: 06:10 AM PDT
End Time: 07:12 AM PDT

We received notification that the network issues previously reported by Bell Mobility Inc from Canada have been resolved. Bell Mobility Inc end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 24, 07:50 PDT
Update - We are continuing to work on a fix for this issue.
Mar 24, 07:49 PDT
Identified - Date: 24/03/20
Start Time: 06:10 AM PDT
End Time: Ongoing

We received notification that Bell Mobility Inc from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 24, 07:36 PDT
Completed - The scheduled maintenance has been completed.
Mar 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 23:00 PDT
Scheduled - Issue: US Operator - T-Mobile Maintenance

Date: 23/03/2020 - 24/03/2020
Start Time: 11 PM PST - 23/03/2020
End Time: 03 AM PST - 24/03/2020

Summary:
We have received notification that US Operator T-Mobile will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this T-Mobile operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Mar 23, 14:39 PDT
Resolved - Start Date:23/03/2020
Start Time: 5:16 PM PDT
End Date: 03/24/2020
End Time: 01:25 AM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 24, 01:31 PDT
Identified - Date: 23/03/2020
Start Time: 5:16 PM PST
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 23, 17:29 PDT
Mar 23, 2020
Resolved - Date: 23/03/2020
Start Time: 07:20 AM PDT
End Time: 6:26 PM PDT

We received notification that the network issues previously reported by Digicel from Guadeloupe have been resolved. Digicel end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 23, 19:02 PDT
Identified - Date: 23/03/20
Start Time: 07:20 AM PDT
End Time: Ongoing

We received notification that Digicel from Guadeloupe is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 23, 07:32 PDT
Resolved - Date: 23.03.2020
Start Time: 05:29 AM PDT
End Time: 4:11 PM PST

We received notification that the network issues previously reported by Partner Orange from Israel have been resolved. Partner Orange end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 23, 17:50 PDT
Identified - Date: 23.03.2020
Start Time: 05:29 AM PDT
End Time: Ongoing

We received notification that Partner Orange from Israel is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 23, 05:35 PDT
Resolved - Date:23/03/20
Start Time: 05:35 AM PDT
End Time: 11:50 AM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 23, 14:22 PDT
Identified - Date: 23/03/2020
Start Time: 05:35 AM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 23, 05:44 PDT
Resolved - Date:23/03/20
Start Time: 05:00 AM PDT
End Time: 06:36 AM PDT

We received notification that the network issues previously reported by Oi Movel S.A from Brazil have been resolved. Oi Movel S.A end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 23, 06:41 PDT
Identified - Date: 23/03/2020
Start Time: 05:00 AM PDT
End Time: Ongoing

We received notification that Oi Movel S.A from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 23, 05:14 PDT
Mar 22, 2020
Resolved - Date:22/03/2020
Start Time: 04.54 PM PDT/PST
End Time: 05.10 PM PDT/PST

We received notification that the network issues previously reported by 9Mobile (Etisalat) from Nigeria have been resolved. 9Mobile (Etisalat) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 22, 19:06 PDT
Identified - Date: 22/03/2020
Start Time: 04.54 PM PDT/PST
End Time: Ongoing

We received notification that 9Mobile (Etisalat) from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 22, 17:01 PDT
Resolved - Date:22/03/2020
Start Time: 02:30 AM PST
End Time: 09:15 AM PST

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 22, 09:23 PDT
Identified - Date: 22/03/2020
Start Time: 02:30 AM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 22, 02:58 PDT
Resolved - Date:22/03/2020
Start Time: 12:31 AM PDT
End Time: 03:49 AM PST

We received notification that the network issues previously reported by Indosat Ooredoo from Indonesia have been resolved. Indosat Ooredoo end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 22, 03:52 PDT
Identified - Date: 22/03/2020
Start Time: 12:31 AM PDT
End Time: Ongoing

We received notification that Indosat Ooredoo from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 22, 00:50 PDT
Mar 21, 2020
Resolved - Date:21/03/2020
Start Time: 13:02 PST
End Time: 17:18 PST

We received notification that the network issues previously reported by Telecom Egypt from Egypt have been resolved. Telecom Egypt end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 21, 17:29 PDT
Identified - Date: 21/03/2020
Start Time: 13:02 PST
End Time: Ongoing

We received notification that Telecom Egypt from Egypt is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 21, 13:19 PDT
Resolved - Date:03/21/2020
Start Time: 11:00 AM PST
End Time: 4:35 PM PST

We received notification that the previously reported issue by Sprint from the United States has been resolved. Sprint end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 21, 16:43 PDT
Identified - Date: 03/21/2020
Start Time: 11:00 AM PST
End Time: Ongoing

We received notification that Sprint from the United States is currently experiencing possible issues with SMS delivery delay/degradation via short codes. We will inform you once the operator has come to a resolution.
Mar 21, 12:39 PDT
Resolved - Date:21/03/2020
Start Time: 10:58 AM PST
End Time: 3:33 PM PST

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 21, 15:36 PDT
Identified - Date: 21/03/2020
Start Time: 10:58 AM PST
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 21, 11:10 PDT
Mar 20, 2020
Resolved - Start Time: 19/Mar/2020 11:40 AM PDT/PST
End Time: 20/Mar/2020 9 PM PDT/PST

We would like to let you know that the issue impacting the delivery of messages towards small US carriers is resolved. All services are now operating as expected.

On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 21:09 PDT
Identified - Date: 19/Mar/2020
Start Time: 11:40 AM PDT/PST
End Time: Ongoing

Please be aware of an issue affecting SMS messaging services on some small US carriers since 11:40 AM PDT/PST.

As a result of this issue, customers may see delays in SMS MT messages sent to subscribers for the carriers mentioned above.

The carrier is aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.

Please accept our apologies on behalf of the carrier for any inconvenience or impact this may have on your business.

Please contact TeleSign's Support with any questions or concerns.

Impacted Carrier(s):

C Spire Wireless (aka Cellular South) USA
Metro PCS (CDMA) USA
nTelos USA
Carolina West Wireless USA
CellCom USA
Google Voice USA
ACS Wireless USA
Bluegrass USA
Cellular One (IL) USA
East Kentucky Network USA
GCI - General Communications, Inc USA
Golden State Cellular USA
IVC - Illinois Valley Cellular USA
Immix USA
Inland Cellular USA
Nex-Tech Wireless USA
Silver Star PCS (aka Gold Star) USA
Thumb Cellular USA
United Wireless USA
West Central Cellular USA

We will inform you once the operators have come to a resolution.
Mar 19, 20:31 PDT
Resolved - Date:20/03/2020
Start Time: 11:13 AM PDT
End Time: 04:25 PM PDT

We received notification that the network issues previously reported by Hormuud Telecom (Hortel) from Somalia have been resolved. Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 16:30 PDT
Identified - Date: 20.03.2020
Start Time: 11:13 AM PDT
End Time: Ongoing

We received notification that Hormuud Telecom (Hortel) from Somalia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 20, 11:22 PDT
Resolved - Date:20/03/20
Start Time: 05:01 PM PDT/PST
End Time: 00:24 AM PDT/PST

We received notification that the network issues previously reported by Salt Mobile SA from Switzerland have been resolved. Salt Mobile SA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 02:28 PDT
Identified - Date: 19/03/2020
Start Time: 05:01 PM PDT/PST
End Time: Ongoing

We received notification that Salt Mobile SA from Switzerland is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 19, 17:04 PDT
Resolved - Date:20/03/20
Start Time: 05:01 PM PDT/PST
End Time: 00:24 AM PDT/PST

We received notification that the network issues previously reported by Salt Mobile SA from Switzerland have been resolved. Salt Mobile SA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 20, 01:13 PDT
Mar 19, 2020
Resolved - Date: 19.03.2020
Start Time: 1:03 PM PDT
End Time: 02:47 PM PDT

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 19, 18:18 PDT
Identified - Date: 19.03.2020
Start Time: 1:03 PM PDT
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 19, 13:21 PDT
Resolved - Date: 19.03.2020
Start Time: 07:18 AM PDT
End Time: 10:31 AM PDT

We received notification that the network issues previously reported by Smartfren Telecom from Indonesia have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 19, 10:38 PDT
Identified - Date: 19.03.2020
Start Time: 07:18 AM PDT
End Time: Ongoing

We received notification that Smartfren Telecom from Indonesia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 19, 07:26 PDT
Resolved - Date:12/03/2020
Start Time: 01:32 AM PDT
End date: 19/03/2020
End Time: 04:52 AM PDT

We received notification that the network issues previously reported by mCel (TDM) from Mozambique have been resolved. mCel (TDM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 19, 05:12 PDT
Identified - Date: 12.03.2020
Start Time: 01:32 AM PDT
End Time: Ongoing

We received notification that mCel (TDM) from Mozambique is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 12, 01:38 PDT
Mar 18, 2020
Resolved - Date: 18/03/2020
Start Time: 3:41 PM PST
End Time: 5:45 PM PST

We received notification that the network issues previously reported by (Cosmote Romanian MT S.A.) from Romania have been resolved. (Cosmote Romanian MT S.A.) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 18:09 PDT
Identified - Date: 18/03/2020
Start Time: 3:41 PM PST
End Time: Ongoing

We received notification that (Cosmote Romanian MT S.A.) from Romania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 18, 15:53 PDT
Resolved - Date: 18/03/2020
Start Time: 3:40 PM PST
End Time: 4:00 PM PST

We received notification that the network issues previously reported by Mossel (Digicel) from Jamaica have been resolved. Mossel (Digicel) end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 17:51 PDT
Identified - Date: 18/03/2020
Start Time: 3:40 PM PST
End Time: Ongoing

We received notification that Mossel (Digicel) from Jamaica is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 18, 15:56 PDT
Resolved - Date: 18/03/2020
Start Time: 09:24 AM PDT
End Time: 4:43 PM PDT

We received notification that the network issues previously reported by Orange from Jordan have been resolved. Orange end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 16:49 PDT
Identified - Date: 18/03/2020
Start Time: 09:24 AM PDT
End Time: Ongoing

We received notification that Jordan Orange from Jordan is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 18, 09:34 PDT
Resolved - Date: 17/03/2020
Start Time: 02:53 AM PST
End Time: 18/03/2020 16:20 PST

We received notification that the network issues previously reported by Vodafone Ghana from Ghana have been resolved. Vodafone Ghana end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 16:30 PDT
Identified - Date: 17/03/2020
Start Time: 02:53 AM PDT
End Time: Ongoing

We have received notification that Vodafone Ghana from Ghana is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 17, 03:17 PDT
Resolved - Date: 18/03/2020
Start Time: 1:19 PM PDT/PST
End Time: 2:45 PM PDT/PST

We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 15:10 PDT
Identified - Date: 18/03/2020
Start Time: 1:19 PM PDT/PST
End Time: Ongoing

We received notification that Airtel from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 18, 13:43 PDT
Resolved - Date:18/03/2020
Start Time: 04:41 AM PDT
End Time: 05:16 AM PDT

We received notification that the network issues previously reported by Saudi Arabia MTC Saudi Arabia (Zain SA) from Saudi Arabia have been resolved. Saudi Arabia MTC Saudi Arabia (Zain SA) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 18, 07:07 PDT
Identified - Date: 18/03/2020
Start Time: 04:41 AM PDT
End Time: Ongoing

We received notification that Saudi Arabia MTC Saudi Arabia (Zain SA) from Saudi Arabia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Mar 18, 04:54 PDT