System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Date: March 1st
Start Time: 08:00 UTC
End Time: 11:30 UTC

TeleSign will be performing database maintenance on client portals during the above mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Feb 14, 04:00 PST
Dear Valued Customers and Partners,

Notification: TeleSign Infrastructure SSL Certificate Update

Current Expiry Date: March 9, 2018
Impact: For customers who store TeleSign's SSL Certificates locally only

Summary:
For those customers that have TeleSign's SSL certificates saved locally only, we will be updating our SSL certificates as they are currently set to expire on March 9th, 2018.

If you do not store TeleSign's SSL certificates locally, this update will have no impact to your services and no interruptions will occur.
To request the updated SSL certificates, please reach out to support@telesign.com providing the endpoint your organization is currently using to connect to TeleSign. The appropriate certificate will be provided to you at that time.

If you have any questions regarding this notification, please don't hesitate to contact us.

Kind Regards,
TeleSign Support
Posted on Feb 9, 04:24 PST
Past Incidents
Feb 24, 2018

No incidents reported today.

Feb 23, 2018

No incidents reported.

Feb 22, 2018

No incidents reported.

Feb 21, 2018

No incidents reported.

Feb 20, 2018

No incidents reported.

Feb 19, 2018

No incidents reported.

Feb 18, 2018
Resolved - We received notification that the network issues previously reported by Smart mobile (Latelz)456/0 from Cambodia have been resolved. Smart mobile (Latelz)456/0 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 18, 09:43 PST
Identified - We received notification that Smart mobile (Latelz)456/02 from Cambodia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 18, 06:42 PST
Feb 17, 2018

No incidents reported.

Feb 16, 2018

No incidents reported.

Feb 15, 2018

No incidents reported.

Feb 14, 2018

No incidents reported.

Feb 13, 2018
Resolved - We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Feb 13, 11:01 PST
Identified - We received notification that Globacom from Nigeria is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Feb 13, 10:46 PST
Feb 12, 2018

No incidents reported.

Feb 11, 2018

No incidents reported.

Feb 10, 2018

No incidents reported.