System Status
This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.
Service Metrics
Investigating - Issue: US Operator - United States (US) - Other (310/NN1) Quality degradation
Date: 10/03/23
Start Time: 6:22 AM PDT
Summary:
We currently experience quality degradation toward US/CA Other (310/NN1). Customers that send SMS messages to Other (310/NN1) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Oct 03, 2023 - 06:23 PDT
Date: 10/03/23
Start Time: 6:22 AM PDT
Summary:
We currently experience quality degradation toward US/CA Other (310/NN1). Customers that send SMS messages to Other (310/NN1) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Oct 03, 2023 - 06:23 PDT
Identified - Date: 10/03/23
Start Time: 05:42 PDT
End Time: Ongoing
We received notification that Telenor (410/06) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 03, 2023 - 04:55 PDT
Start Time: 05:42 PDT
End Time: Ongoing
We received notification that Telenor (410/06) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Oct 03, 2023 - 04:55 PDT
Investigating - Issue: US - All operators Maintenance
Date: 10/10/23
Start Time: 09:00 PM PDT
End Date: 10/12/23
End Time: 02:00 AM PDT
Summary:
We have received notification that all US operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Long Codes that send SMS messages to United States users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
If you have any questions, please contact us at support@telesign.com.
Sep 29, 2023 - 18:24 PDT
Date: 10/10/23
Start Time: 09:00 PM PDT
End Date: 10/12/23
End Time: 02:00 AM PDT
Summary:
We have received notification that all US operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Long Codes that send SMS messages to United States users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
If you have any questions, please contact us at support@telesign.com.
Sep 29, 2023 - 18:24 PDT
Identified - Country: Canada
Operator: All
Effective date: October 26th, 2023
Description:
Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.
The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.
Here are the key dates you need to be aware of:
• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.
Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.
We appreciate your understanding and cooperation during this period.
Sep 27, 2023 - 00:18 PDT
Operator: All
Effective date: October 26th, 2023
Description:
Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.
The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.
Here are the key dates you need to be aware of:
• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.
Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.
We appreciate your understanding and cooperation during this period.
Sep 27, 2023 - 00:18 PDT
Investigating - Important Update for Crypto-Related Use Cases in the US:
Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.
Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.
All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.
Sep 20, 2023 - 09:19 PDT
Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.
Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.
All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.
Sep 20, 2023 - 09:19 PDT
Identified - Dear valued customer,
Important updates regarding our services in China:
New Default Signature: We've upgraded your default signature from [PIN] to 【快验证】 (Quick verification) for a faster, more personalized experience. Consider using your brand as your signature for the best results.
Brackets Update: Please note that we now support only bolded brackets 【】, and regular brackets [] will be automatically replaced to align with local conventions.
Traffic Changes: Financial and cryptocurrency-related traffic options are temporarily unavailable in China. You can continue sending this type of traffic until further notice.
Thank you for your understanding and continued partnership.
Sep 19, 2023 - 08:48 PDT
Important updates regarding our services in China:
New Default Signature: We've upgraded your default signature from [PIN] to 【快验证】 (Quick verification) for a faster, more personalized experience. Consider using your brand as your signature for the best results.
Brackets Update: Please note that we now support only bolded brackets 【】, and regular brackets [] will be automatically replaced to align with local conventions.
Traffic Changes: Financial and cryptocurrency-related traffic options are temporarily unavailable in China. You can continue sending this type of traffic until further notice.
Thank you for your understanding and continued partnership.
Sep 19, 2023 - 08:48 PDT
Investigating - Date: 08/23/23
Dear Customers and Partners,
On August 23, 2023, Telesign has a scheduled SMS platform maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Aug 17, 2023 - 05:26 PDT
Dear Customers and Partners,
On August 23, 2023, Telesign has a scheduled SMS platform maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Aug 17, 2023 - 05:26 PDT
Identified - Dear valued customer,
We would like to inform you that Bangladesh Robi (Robi Axiata Ltd) (47002) is implementing sender registration to enhance the messaging service. Starting from August 21st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
To ensure a smooth transition, we kindly request you to provide the following details for sender registration:
Sender ID
Client company name
Website URL
Message content
Content Type (Transactional/OTP/Promotional)
To complete your sender registration and avoid any disruption to your messaging traffic with Robi Axiata Bangladesh, kindly reach out to your dedicated Customer Success Manager or contact our support team at support@telesign.com before August 21st, 2023.
We appreciate your cooperation in this matter and look forward to continuing to serve you with an improved messaging experience.
Aug 07, 2023 - 13:16 PDT
We would like to inform you that Bangladesh Robi (Robi Axiata Ltd) (47002) is implementing sender registration to enhance the messaging service. Starting from August 21st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
To ensure a smooth transition, we kindly request you to provide the following details for sender registration:
Sender ID
Client company name
Website URL
Message content
Content Type (Transactional/OTP/Promotional)
To complete your sender registration and avoid any disruption to your messaging traffic with Robi Axiata Bangladesh, kindly reach out to your dedicated Customer Success Manager or contact our support team at support@telesign.com before August 21st, 2023.
We appreciate your cooperation in this matter and look forward to continuing to serve you with an improved messaging experience.
Aug 07, 2023 - 13:16 PDT
Identified - Dear Customer and Partners,
You are currently subscribing to Telesign Services which was provided to you pursuant to a Master Services Agreement (“MSA”) as set out in https://www.telesign.com/master-services-agreement/, the terms of which were accepted or executed between yourself and Telesign.
Additionally per the MSA, your use and obligation regarding the use of Telesign Services and any Licensed Data returned from such Services are further governed by Telesign’s Acceptable Use Policy located at https://www.telesign.com/acceptable-use-policy (“AUP”). Per the terms of the MSA, we may, from time to time, update such AUP at Telesign’s discretion.
With effect from August 1, 2023, we are replacing the existing Section 3(d) of the AUP with a new section:
Existing Section 3(d):
(d) not use the Services or the Licensed Data for the purpose of assessing creditworthiness;
New Section 3(d):
(d) not use the Services or the Licensed Data for the purpose(s) of solely automated decision-making producing legal effects or similarly affecting the User, such as:
1. Cancellation of a contract;
2. Entitlement to or denial of a particular social benefit granted by law, such as child or housing benefit;
3. Refused admission to a country or denial of citizenship;
4. Decisions that affect someone’s financial circumstances, such as their eligibility to credit (i.e.: assessing creditworthiness);
5. Decisions that affect Users’ access to health services;
6. Decisions that deny Users’ an employment opportunity;
7. Decisions that affect Users’ access to education, for example university admissions;
8. Decisions that affect Users’ access to housing;
9. Decisions that affect Users’ access to insurance;
10. Decisions that affect Users’ access to criminal justice; or
11. Decisions that affect Users’ access to basic necessities, or essential goods or services.
The MSA (and the AUP) shall, save as amended by the above change, continue in full force and effect.
Should you have any questions, please forward them to Telesign Support.
Jul 31, 2023 - 16:43 PDT
You are currently subscribing to Telesign Services which was provided to you pursuant to a Master Services Agreement (“MSA”) as set out in https://www.telesign.com/master-services-agreement/, the terms of which were accepted or executed between yourself and Telesign.
Additionally per the MSA, your use and obligation regarding the use of Telesign Services and any Licensed Data returned from such Services are further governed by Telesign’s Acceptable Use Policy located at https://www.telesign.com/acceptable-use-policy (“AUP”). Per the terms of the MSA, we may, from time to time, update such AUP at Telesign’s discretion.
With effect from August 1, 2023, we are replacing the existing Section 3(d) of the AUP with a new section:
Existing Section 3(d):
(d) not use the Services or the Licensed Data for the purpose of assessing creditworthiness;
New Section 3(d):
(d) not use the Services or the Licensed Data for the purpose(s) of solely automated decision-making producing legal effects or similarly affecting the User, such as:
1. Cancellation of a contract;
2. Entitlement to or denial of a particular social benefit granted by law, such as child or housing benefit;
3. Refused admission to a country or denial of citizenship;
4. Decisions that affect someone’s financial circumstances, such as their eligibility to credit (i.e.: assessing creditworthiness);
5. Decisions that affect Users’ access to health services;
6. Decisions that deny Users’ an employment opportunity;
7. Decisions that affect Users’ access to education, for example university admissions;
8. Decisions that affect Users’ access to housing;
9. Decisions that affect Users’ access to insurance;
10. Decisions that affect Users’ access to criminal justice; or
11. Decisions that affect Users’ access to basic necessities, or essential goods or services.
The MSA (and the AUP) shall, save as amended by the above change, continue in full force and effect.
Should you have any questions, please forward them to Telesign Support.
Jul 31, 2023 - 16:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 31, 2023 - 04:43 PDT
Jul 31, 2023 - 04:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 30, 2023 - 23:39 PDT
Jul 30, 2023 - 23:39 PDT
Identified - Country: Cambodia
Operator: Smart
Effective date: August 1st, 2023
Description:
Smart Axiata Co. Ltd, formerly known as Latelz, is introducing Sender ID registration for our network in Cambodia. Starting from August 1st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
Below are the details required for sender registration:
• Sender ID (Generic SIDs will not be available)
• Customer company name
• Website URL
• Message sample
• Type of traffic (Transactional/OTP/Promotional)
• Letter of Authorization (LOA) for Bank & Financial Institutions' registrations
Please contact your Customer Success Manager or support@telesign.com to complete your sender registration and avoid traffic disruption to Smart Cambodia by August 1. This ensures continued delivery of your messages through our network after the specified date.
Jul 27, 2023 - 00:37 PDT
Operator: Smart
Effective date: August 1st, 2023
Description:
Smart Axiata Co. Ltd, formerly known as Latelz, is introducing Sender ID registration for our network in Cambodia. Starting from August 1st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
Below are the details required for sender registration:
• Sender ID (Generic SIDs will not be available)
• Customer company name
• Website URL
• Message sample
• Type of traffic (Transactional/OTP/Promotional)
• Letter of Authorization (LOA) for Bank & Financial Institutions' registrations
Please contact your Customer Success Manager or support@telesign.com to complete your sender registration and avoid traffic disruption to Smart Cambodia by August 1. This ensures continued delivery of your messages through our network after the specified date.
Jul 27, 2023 - 00:37 PDT
Restriction of non-10DLC (non-Authorized Messaging) long codes in countries outside US/CAN
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Identified - Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.)
Effective Date: TBD
Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.
All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT
Effective Date: TBD
Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.
All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT
Update - We are continuing to work on a fix for this issue.
Jul 24, 2023 - 06:18 PDT
Jul 24, 2023 - 06:18 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2023 - 06:15 PDT
Jul 24, 2023 - 06:15 PDT
Investigating - Introducing the New Japan Common SenderID Plan for 2-Way Campaigns, Aimed at Boosting Communication Security and Streamlining Messaging Services.
Here are the Key Details of this Plan:
• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005.
• Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging.
• Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all.
• Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.
IMPORTANT NOTICE:
As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date.
Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients.
We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.
Jul 21, 2023 - 06:32 PDT
Here are the Key Details of this Plan:
• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005.
• Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging.
• Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all.
• Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.
IMPORTANT NOTICE:
As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date.
Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients.
We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.
Jul 21, 2023 - 06:32 PDT
Identified - Country: United Kingdom
Operator: Orange, T-Mobile
Effective date: September 4th, 2023
Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.
Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.
BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.
As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Apr 20, 2023 - 06:33 PDT
Operator: Orange, T-Mobile
Effective date: September 4th, 2023
Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.
Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.
BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.
As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Apr 20, 2023 - 06:33 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 2023 - 11:13 PDT
Jul 11, 2023 - 11:13 PDT
Investigating - We have received an update that the initially communicated date for blocking unregistered Sender IDs as of 8/1/23 has been postponed until further notice. We will continue with the current process of changing unregistered Sender IDs to “LIKELY-SCAM” and delivered as such.
"TSVerify" can be used, however, this shared TS sender ID can only be used for OTP traffic and content whitelisting needs to be completed/approved
Jul 11, 2023 - 11:13 PDT
"TSVerify" can be used, however, this shared TS sender ID can only be used for OTP traffic and content whitelisting needs to be completed/approved
Jul 11, 2023 - 11:13 PDT
Identified - Country: Saudi Arabia
Operator: Saudi Operator (Zain, STC, Mobily)
Effective date: June 23rd, 2023
Description:
Due to the Eid al-Adha holidays, Saudi Operator (Zain, STC, and Mobily) will be putting on hold all new Sender ID registrations in Saudi Arabia effective 23rd June, until July 2nd, 2023.
Jun 22, 2023 - 02:56 PDT
Operator: Saudi Operator (Zain, STC, Mobily)
Effective date: June 23rd, 2023
Description:
Due to the Eid al-Adha holidays, Saudi Operator (Zain, STC, and Mobily) will be putting on hold all new Sender ID registrations in Saudi Arabia effective 23rd June, until July 2nd, 2023.
Jun 22, 2023 - 02:56 PDT
Identified - Country: New Zealand
Operator: Vodafone
Effective date: Already started
Description:
Shared Short Code is not an option anymore for Vodafone network New Zealand.
Dedicated Short Code per brand is now needed instead.
Please note that the traffic will not be affected until the process of DCS procurement is finished.
Jun 09, 2023 - 03:27 PDT
Operator: Vodafone
Effective date: Already started
Description:
Shared Short Code is not an option anymore for Vodafone network New Zealand.
Dedicated Short Code per brand is now needed instead.
Please note that the traffic will not be affected until the process of DCS procurement is finished.
Jun 09, 2023 - 03:27 PDT
Identified - Country: Australia
Operator: All
Effective date: TBD
Description:
To combat scam calls and SMS messages, the Australian Communications and Media Authority (ACMA) introduced the Scam Code Act (https://www.commsalliance.com.au/Documents/all/codes/c661). The new regulation lays out a process for identifying, tracing, and blocking scam calls and messages in Australia.
To comply with the Scam Code Act, a sender ID registration process will be implemented in the next couple of months. While Australian authorities have not established an official start data, Telesign is proactively communicating and encouraging our customers to take action.
To prepare for the sender ID registration, customers can fill-out and sign the attached LOA template. As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Jun 07, 2023 - 02:04 PDT
Operator: All
Effective date: TBD
Description:
To combat scam calls and SMS messages, the Australian Communications and Media Authority (ACMA) introduced the Scam Code Act (https://www.commsalliance.com.au/Documents/all/codes/c661). The new regulation lays out a process for identifying, tracing, and blocking scam calls and messages in Australia.
To comply with the Scam Code Act, a sender ID registration process will be implemented in the next couple of months. While Australian authorities have not established an official start data, Telesign is proactively communicating and encouraging our customers to take action.
To prepare for the sender ID registration, customers can fill-out and sign the attached LOA template. As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Jun 07, 2023 - 02:04 PDT
Update - We are continuing to work on a fix for this issue.
Jun 02, 2023 - 03:22 PDT
Jun 02, 2023 - 03:22 PDT
Update - We are continuing to work on a fix for this issue.
Jun 01, 2023 - 00:35 PDT
Jun 01, 2023 - 00:35 PDT
Identified - Country: Sri Lanka
Operator: Etisalat (413/03), Hutchison (413/08)
Effective date: June 5th, 2023
Description:
Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:
• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days
If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.
May 31, 2023 - 06:35 PDT
Operator: Etisalat (413/03), Hutchison (413/08)
Effective date: June 5th, 2023
Description:
Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:
• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days
If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.
May 31, 2023 - 06:35 PDT
Identified - Country: India
Operator: All
Effective date: May 1st, 2023
Description:
Promotional messages will now be sent using alpha sender IDs – All promotional, service, transactional messages will now be allowed to be sent from alpha sender IDs, and the same alpha sender ID can be used for all types of communication. All numeric sender IDs used for sending Promo traffic up until now, will be blocked.
Service Explicit (SE) messages will be migrated to Promo category – All existing SE templates will be sent after preference/Consent scrubbing only, thus saving genuine subscribers from unwanted spam and potential fraud. New SE templates will not be registered going forward. There will only be 3 categories of message templates – Promo, Service (implicit/inferred) and Transactional (only banking OTP).
Consent: All existing consents/opt-ins will be treated as invalid and only Digitally Acquired and
Verified consents will be used for scrubbing promotional (including the migrated SE) content.
All Service Implicit/inferred (SI) templates to be reviewed - All sender IDs & content templates need to be reverified on the DLT platforms. All unverified templates & sender IDs will be deactivated. Templates & sender IDs verified as NO by Entity will be blocked, the deadline is yet to be confirmed.
May 23, 2023 - 05:48 PDT
Operator: All
Effective date: May 1st, 2023
Description:
Promotional messages will now be sent using alpha sender IDs – All promotional, service, transactional messages will now be allowed to be sent from alpha sender IDs, and the same alpha sender ID can be used for all types of communication. All numeric sender IDs used for sending Promo traffic up until now, will be blocked.
Service Explicit (SE) messages will be migrated to Promo category – All existing SE templates will be sent after preference/Consent scrubbing only, thus saving genuine subscribers from unwanted spam and potential fraud. New SE templates will not be registered going forward. There will only be 3 categories of message templates – Promo, Service (implicit/inferred) and Transactional (only banking OTP).
Consent: All existing consents/opt-ins will be treated as invalid and only Digitally Acquired and
Verified consents will be used for scrubbing promotional (including the migrated SE) content.
All Service Implicit/inferred (SI) templates to be reviewed - All sender IDs & content templates need to be reverified on the DLT platforms. All unverified templates & sender IDs will be deactivated. Templates & sender IDs verified as NO by Entity will be blocked, the deadline is yet to be confirmed.
May 23, 2023 - 05:48 PDT
Identified - Country: Vietnam
Operator: I-Telecom (Vinaphone MVNO)
Effective date: April 18th, 2023
Description: Generic sender IDs are not allowed for I-Telecom.
Apr 21, 2023 - 04:00 PDT
Operator: I-Telecom (Vinaphone MVNO)
Effective date: April 18th, 2023
Description: Generic sender IDs are not allowed for I-Telecom.
Apr 21, 2023 - 04:00 PDT
Identified - Country: Japan
Operator: All
Effective date: April 21st, 2023
Description: According to Japanese mobile carriers, the schedule for MNOs whitelisted registration of Sender IDs will be different from usual in April and May due to Japanese national holidays and G7 Hiroshima Summit.
1) If you wish to activate the campaign between April 28th and May 25th.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by April 21st.
After April 21st, the campaign will be activated after May 26th.
2) If you wish to activate the campaign between May 26th and May 31st.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by May 19th.
Apr 20, 2023 - 03:01 PDT
Operator: All
Effective date: April 21st, 2023
Description: According to Japanese mobile carriers, the schedule for MNOs whitelisted registration of Sender IDs will be different from usual in April and May due to Japanese national holidays and G7 Hiroshima Summit.
1) If you wish to activate the campaign between April 28th and May 25th.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by April 21st.
After April 21st, the campaign will be activated after May 26th.
2) If you wish to activate the campaign between May 26th and May 31st.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by May 19th.
Apr 20, 2023 - 03:01 PDT
Identified - Country: Saudi Arabia
Operator: Zain, STC, Mobily
Effective date: April 20th, 2023
Details: Due to Eid al-Fitr holidays, Saudi Operators (Zain, STC, and Mobily) informed that, effective 20th April, they will be putting on hold all new Sender IDs registration, until April 30.
Apr 19, 2023 - 06:57 PDT
Operator: Zain, STC, Mobily
Effective date: April 20th, 2023
Details: Due to Eid al-Fitr holidays, Saudi Operators (Zain, STC, and Mobily) informed that, effective 20th April, they will be putting on hold all new Sender IDs registration, until April 30.
Apr 19, 2023 - 06:57 PDT
Investigating - Date: 04/18/2023
Dear Customers and Partners,
On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Apr 18, 2023 - 11:50 PDT
Dear Customers and Partners,
On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Apr 18, 2023 - 11:50 PDT
Update - We are continuing to work on a fix for this issue.
Apr 11, 2023 - 03:56 PDT
Apr 11, 2023 - 03:56 PDT
Identified - Country: Indonesia
Operator: All
Effective date: April 15th, 2023
Details: Indonesian operators have announced their Network freeze due to Eid Mubarak Holiday season.
The freeze period will take place as follows:
Telkomsel - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
XL/Axis - 17 April 2023 – 01 May 2023 (SID registration will be closed from 16 April 2023 at 11:59 AM GMT+7)
Indosat & Hutchison - 19 April 2023 – 01 May 2023 (SID registration will be closed from 17 April 2023 at 11:59 AM GMT+7)
Smartfren - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
During the period the activity will be limited to urgent matters/issues only.
Registration of Sender IDs will not be processed during this period.
Apr 10, 2023 - 01:03 PDT
Operator: All
Effective date: April 15th, 2023
Details: Indonesian operators have announced their Network freeze due to Eid Mubarak Holiday season.
The freeze period will take place as follows:
Telkomsel - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
XL/Axis - 17 April 2023 – 01 May 2023 (SID registration will be closed from 16 April 2023 at 11:59 AM GMT+7)
Indosat & Hutchison - 19 April 2023 – 01 May 2023 (SID registration will be closed from 17 April 2023 at 11:59 AM GMT+7)
Smartfren - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
During the period the activity will be limited to urgent matters/issues only.
Registration of Sender IDs will not be processed during this period.
Apr 10, 2023 - 01:03 PDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2023 - 00:23 PDT
Apr 18, 2023 - 00:23 PDT
Identified - Country: United Arab Emirates
Operator: All
Effective date: Already started
Details: Due to increased spam issues, UAE changed the process for local SID registration.
• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form
NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.
Sender registration process:
• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).
Apr 05, 2023 - 02:40 PDT
Operator: All
Effective date: Already started
Details: Due to increased spam issues, UAE changed the process for local SID registration.
• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form
NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.
Sender registration process:
• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).
Apr 05, 2023 - 02:40 PDT
Identified - Country: United Arab Emirates
Operator: All
Effective date: Already started
Details: UAE changed regulations due to increased spam issues. Undertaking SID Registration form and Trade License/Certificate of Incorporation are introduced as mandatory requirements, even for previously registered international SIDs.
Apr 05, 2023 - 02:37 PDT
Operator: All
Effective date: Already started
Details: UAE changed regulations due to increased spam issues. Undertaking SID Registration form and Trade License/Certificate of Incorporation are introduced as mandatory requirements, even for previously registered international SIDs.
Apr 05, 2023 - 02:37 PDT
Identified - Country: Romania
Operator: RCS & RDS DigiMobil
Effective date: April 10th, 2023
Details: Romanian operator RCS & RDS DigiMobil has announced their Easter freeze period during which sender ID registrations will be on hold.
Freeze will last from April 10th, 2023 and it will last until April 20th, 2023
The last date on which they will accept sender ID registration requests in order to complete them before the freeze period start is the 3rd of April 2023 by 8AM GMT+2 , all requests sent after that period will be processed after the freeze period ends.
Mar 31, 2023 - 02:33 PDT
Operator: RCS & RDS DigiMobil
Effective date: April 10th, 2023
Details: Romanian operator RCS & RDS DigiMobil has announced their Easter freeze period during which sender ID registrations will be on hold.
Freeze will last from April 10th, 2023 and it will last until April 20th, 2023
The last date on which they will accept sender ID registration requests in order to complete them before the freeze period start is the 3rd of April 2023 by 8AM GMT+2 , all requests sent after that period will be processed after the freeze period ends.
Mar 31, 2023 - 02:33 PDT
Identified - Country: Malaysia
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Identified - Country: Philippines
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Identified - Country: Japan
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Identified - Country: Vietnam
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Identified - Country: Kuwait
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Identified - Country: Vietnam
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Identified - Country: China
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Identified - Country: Russia
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:34 PST
Dec 15, 2022 - 23:34 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:18 PST
Dec 15, 2022 - 23:18 PST
Identified - Country: Indonesia
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Identified - Country: Belgium
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Identified - Country: Kazakhstan
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Identified - Country: Sri Lanka
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Identified - Country: USA
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Identified - Country: Romania
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST