System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Update - The carrier Iristel/Ice Wireless informed that their engineers are still investigating in order to resolve this issue. An update will be provided once more information becomes available.
Jan 9, 05:08 PST
Update - We are continuing to monitor for any further issues.
Dec 30, 04:16 PST
Update - Dear Customers and Partners,

The carrier Iristel/Ice Wireless informed that their engineers are still investigating in order to resolve this issue. An update will be provided once more information becomes available.

Affected service(s): SMS Messaging

Impact: Message Latency

An update will be provided once more information becomes available.
Dec 30, 04:12 PST
Update - Please note that we will update this status once the incident is resolved. TeleSign will continue to monitor closely 24h beside daily updates that engineers are continuing to investigate this issue.
We apologize for any inconvenience that this might cause to you.
Dec 27, 04:15 PST
Update - Engineers are continuing to investigate this issue. TeleSign will provide an update when more information is available.
Dec 24, 02:07 PST
Monitoring - We have received notification that traffic is temporarily restored, however engineers are still investigating the issue. We will provide further updates as they become available.
Dec 12, 00:55 PST
Update - Dear Customers and Partners,

The carrier Iristel/Ice Wireless has just informed that the traffic has been temporarily restored. Their engineers are still investigating. An update will be provided once more information becomes available.
Dec 6, 14:44 PST
Update - Dear Customers and Partners,

The carrier Iristel/Ice Wireless is still experiencing connection issues. Their engineers are still investigating.

An update will be provided once more information becomes available.
Nov 30, 11:49 PST
Identified - We have received a notification that Canada (CA) - ICE Wireless (302/620) from Canada is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Nov 24, 03:01 PST
Standard Services Operational
SMS   Operational
Voice   Operational
PhoneID   Operational
Score   Operational
App Verify   Operational
Developer Portal   Operational
Enterprise Services Operational
SMS Verify   Operational
Voice Verify   Operational
Smart Verify   Operational
Push Verify   Operational
PhoneID Standard   Operational
PhoneID Contact   Operational
PhoneID Live   Operational
TelePortal   Operational
Operator Alerts   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Issue: US Operator - AT&T Maintenance

Date: 2019-01-21
Start Time: 7:00pm PST 2019-01-21
End Time: 4:00am PST 2019-01-22

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jan 18, 14:00 PST
Issue: US Operator - AT&T USA Maintenance

Date: [Date]
Start Time: 2019-01-23 19:00:00 PST
End Time: 2019-01-24 04:00:00 PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jan 18, 15:20 PST
Scheduled
Date: 31/01/2019
Start Time: 01:00 PDT
End Time: 02:30 PDT

TeleSign will be performing database maintenance on client portals during the above-mentioned timeframes. TelePortal and Portal may be unavailable to customers intermittently for up to 60 minutes. Please plan accordingly. TeleSign core services will not be affected.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Posted on Jan 14, 07:17 PST
Past Incidents
Jan 18, 2019
Resolved - This incident has been resolved.
Jan 18, 04:36 PST
Investigating - Date: 18 Jan 2019
Start Time: 01.01 AM PDT (09.01 AM UTC)
End Time: 01:40 AM PDT (09:40 AM UTC)

We are aware of an issue from 9.01am UTC that lasted until 9:40am UTC and could affect SMS delivery for some countries. We currently believe that affected countries may have experienced a higher number of SMS failures than normal, either countrywide or to specific Operators. We are investigating the scope of the issue and possible causes and will provide updates as they available.

The following countries are most likely to have been affected:
Albania
Armenia
Bahrain
Belgium
Bulgaria
Dominican Republic
Estonia
Israel
Kuwait
Luxembourg
Malaysia
Moldova
Montenegro
Pakistan
Paraguay
Jan 18, 02:09 PST
Completed - The scheduled maintenance has been completed.
Jan 18, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 22:00 PST
Scheduled - Issue: US Operator - AT&T Maintenance

Date: 2019-01-17
Start Time: 2019-01-17 22:00:00 PST
End Time: 2019-01-18 03:00:00 PST

Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 17, 17:35 PST
Resolved - Dear Customers and Partners,

SMS delivery has now been restored as of 09:20 AM UTC+0

We are currently reviewing root cause and will provide additional information once we have completed the investigation.
Jan 18, 01:41 PST
Update - We are continuing to investigate this issue.
Jan 18, 01:41 PST
Investigating - Dear Customers and Partners,

Our internal monitoring system shows intermittent SMS delivery delays on US, Asia, South America, Oceania traffic starting at 9:03AM UTC+0.

Our Network Operations team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.
Jan 18, 01:40 PST
Jan 16, 2019

No incidents reported.

Jan 15, 2019

No incidents reported.

Jan 14, 2019

No incidents reported.

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 19:00 PST
Scheduled - Issue: US Operator - [Operator Name] Maintenance

Date: 2019-01-09
Start Time: 2019-01-09 19:00:00 PST
End Time: 2019-01-10 04:00:00 PST

Date: 2019-01-09
Start Time: 2019-01-10 19:00:00 PST
End Time: 2019-01-11 04:00:00 PST

Summary:
We have received notification that US Operator AT&T from United States will be performing planned maintenance for two consecutive days with above times. During this time period, customers with Dedicated Short Codes that send SMS messages to AT&T users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.



On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 7, 18:43 PST
Completed - The scheduled maintenance has been completed.
Jan 10, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 23:00 PST
Scheduled - Issue: US Operator - Cellular Corp USA Maintenance

Start Date: 2019-01-09
Start Time: 23:00 PST
End Date: 2019-01-10
End Time: 02:00 PST

Summary:
We have received notification that US Operator Cellular Corp USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Cellular Corp USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this Cellular Corp USA operator maintenance.

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jan 9, 02:43 PST
Jan 8, 2019

No incidents reported.

Jan 7, 2019

No incidents reported.

Jan 6, 2019
Resolved - We received notification that the network issues previously reported by AT&T from USA have been resolved. AT&T end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 6, 15:04 PST
Identified - We received notification that AT&T from USA that since 2019-01-06 07:09:00 AM PDT is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. The operator is are aware of this issue and is working to resolve it as soon as possible. We will inform you once the operator has come to a resolution.

Please accept our apologies on behalf of the carrier for any inconvenience or impact this may have to your business.
Jan 6, 09:19 PST
Jan 5, 2019

No incidents reported.

Jan 4, 2019
Resolved - We received notification that the network issues previously reported by Spacetel (MTN)
from Yemen have been resolved. Spacetel (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jan 4, 03:48 PST
Identified - We received notification that Spacetel (MTN) from Yemen is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Dec 16, 06:06 PST