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We will inform you once the operator has come to a resolution.","impact":"major","timestamp":"Jun 16, 02:57 PDT"},{"code":"6lm5ddbtbs0x","name":"Operator Service Alert - Planned Maintenance - AT&T USA - 13th and 14th June","message":"Dear Customers and Partners, The mentioned maintenances related to AT&T USA have been completed. During these timeframes, no issues and no delays in delivery were detected. If you have any questions, please contact us at support@telesign.com. Kind Regards, TeleSign Support","impact":"major","timestamp":"Jun 12, 10:12 - Jun 15, 23:25 PDT"},{"code":"5py2bdchjrmz","name":"Operator Service Alert Nigeria - Nigeria Airtel 621 / 20","message":"We received notification that the network issues previously reported by Nigeria Airtel from Nigeria have been resolved. Nigeria Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 15, 16:31 - 23:16 PDT"},{"code":"q8vx0vvp8bns","name":"Operator Service Alert Colombia - Colombia Movil SA (Tigo)","message":"We received notification that the network issues previously reported by Colombia Movil SA (Tigo) from Colombia have been resolved. Colombia Movil SA (Tigo) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jun 13, 17:15 - 20:41 PDT"},{"code":"qgx0v85lnncm","name":"Operator Service Alert USA - Possible Delivery Reports Delay","message":"We received notification that delivery report issue previously reported for the USA have been resolved. We can confirm that all services are back to functioning properly. We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jun 13, 07:45 - 19:40 PDT"},{"code":"599rt87nq3zb","name":"TeleSign API Intermittent Availability for transactions originating from Australia","message":"Dear Customers and Partners, As no further issues are apparent we are marking this issue as resolved. Our CDN (content delivery network) service provider had some brief connectivity irregularities with nodes they were using. Problematic node was detected by our Network Operations team and our CDN service provider removed it from the rotation. We monitored the connections and determined that there was no more flapping afterward. On behalf of our CDN service provider, we apologize for any inconvenience, and should you have any questions or want to report particular issues related to this incident please contact support@telesign.com","impact":"minor","timestamp":"Jun 13, 14:34 - 17:59 PDT"},{"code":"kmp3k17mw5gb","name":"Operator Service Alert Syria - MTN (Spacetel Areeba) (417/02)","message":"We received notification that the network issues previously reported by MTN (Spacetel Areeba) (417/02) from Syria have been resolved. MTN (Spacetel Areeba) (417/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 13, 00:53 - 02:48 PDT"},{"code":"21vg9ty2yx6n","name":"[Scheduled] Operator Service Alert - SMS planned maintenance affecting T-Mobile USA","message":"Issue: US Operator - T-Mobile USA Maintenance Start Time: 12/06/2019 11:15 PM PDT End Time: 13/06/2019 03:30 AM PDT Summary: We have received notification that planned maintenance scheduled at time frame listed above for US Operator T-Mobile USA has been canceled. Any future indications of maintenance will be provided. If you have any questions, please contact us at support@telesign.com. Kind Regards, TeleSign Support","impact":"maintenance","timestamp":"Jun 11, 17:39 PDT"},{"code":"vcfbj0tvjzjm","name":"Operator Service Alert Syria - Syratel 417/01","message":"We received notification that the network issues previously reported by Syratel from Syria have been resolved. Syratel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 11, 04:59 - 06:32 PDT"},{"code":"rbn202kp0sky","name":"Operator Service Alert - RESOLVED - USA -T-Mobile 310/023","message":"Between 2019-06-10 07:00:00 AM PDT and 2019-06-10 07:33:00 AM PDT (and again between 08:00:00 AM PDT and 08:10:00 AM PDT), T-Mobile USA experienced an issue with their SMS service. As a result, some standard rate MT SMS messages were delayed toward T-Mobile USA subscribers. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jun 10, 10:46 - 10:46 PDT"},{"code":"9chgtkdrkp7k","name":"Operator Service Alert Syria - MTN (Spacetel Areeba)","message":"We received notification that the network issues previously reported by MTN (Spacetel Areeba) from Syria have been resolved. MTN (Spacetel Areeba) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jun 8, 23:07 - Jun 9, 05:41 PDT"},{"code":"0b6hd0b8m9w2","name":"TeleSign API Intermittent Availability","message":"As no further issues are apparent we are marking this issue as resolved. Between 04:45 - 05:50 PM PDT this incident expressed as the intermittent service unavailability or timeouts caused on one of TeleSign's ISP. As of 05:50 PM PDT no connectivity issues are reported and this incident affected only some customers that were reaching us over problematic Internet paths. Further information will be provided here as it becomes available. We apologize for any inconvenience, and should you have any questions or want to report particular issues related to this incident please contact support@telesign.com","impact":"minor","timestamp":"Jun 8, 17:27 - 18:44 PDT"},{"code":"l24xjsc76x6z","name":"SMS Delivery Delay - USA and Canada Operators","message":"Dear Customers and Partners, Our downstream provider has confirmed this issue was due to an external internet source and monitoring has confirmed the issue impacting the delivery of messages towards networks mentioned above for both regions is now resolved. All services are now operating as expected. SMS delivery has now been restored as of 2019-06-07 20:44:00 UTC","impact":"none","timestamp":"Jun 7, 14:05 - 15:01 PDT"},{"code":"5jry8vdrxrl7","name":"Operator Service Alert Brazil - NEXTEL International 724 00;39","message":"We received notification that the network issues previously reported by NEXTEL International from Brazil have been resolved. NEXTEL International end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 7, 00:11 - 04:33 PDT"},{"code":"p7pmlg2qcqh3","name":"Operator Service Alert Brazil - NEXTEL International 724 00;39","message":"We received notification that the network issues previously reported by NEXTEL from Brazil have been resolved. NEXTEL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. Start Date and Time 05 Jun 2019 9:47 PM PDT End Date and Time 06 Jun 2019 5:28 AM PDT On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 5, 21:52 - Jun 6, 06:42 PDT"},{"code":"hyzwbz2kj24r","name":"[Scheduled] Operator Service Alert - Planned Maintenance - T-Mobile USA - 2019-06-06","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jun 6, 01:14 - 04:01 PDT"},{"code":"ljgzfzrt2hx6","name":"Operator Service Alert Brazil - NEXTEL International 724/00;39","message":"We received notification that the network issues previously reported by NEXTEL International from Brazil have been resolved. NEXTEL International end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 4, 23:45 - Jun 5, 02:09 PDT"},{"code":"c6ffhyq4lm3z","name":"Operator Service Alert Somalia - Somalia Hormuud Telecom (Hortel) 637/50","message":"We received notification that the network issues previously reported by Somalia Hormuud Telecom (Hortel) from Somalia have been resolved. Somalia Hormuud Telecom (Hortel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"maintenance","timestamp":"Jun 4, 03:01 - 07:24 PDT"},{"code":"4629pnjhyhs1","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T USA - 2019-06-06","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jun 3, 19:00 - Jun 4, 04:00 PDT"},{"code":"5q8zx5j3sw19","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T USA - 2019-06-05","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jun 3, 19:00 - Jun 4, 04:00 PDT"},{"code":"8shrzr15gtmr","name":"Operator Service Alert Egypt - Misfrone (Vodafone Egypt) 602/02","message":"We received notification that the network issues previously reported by Misfrone (Vodafone Egypt) from Egypt have been resolved. Misfrone (Vodafone Egypt) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jun 3, 13:14 - 18:16 PDT"},{"code":"l5vqmwjkf10y","name":"Operator Service Alert Tanzania - Zanzibar Telecom (ZANTEL) 640/03","message":"We received notification that the network issues previously reported by Zanzibar Telecom (ZANTEL) from Tanzania have been resolved. Zanzibar Telecom (ZANTEL)) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 4, 10:37 - Jun 3, 07:04 PDT"},{"code":"8rsqj2hwh1t7","name":"Operator Service Alert Venezuela - Corporacion Digitel C.A. (DIGITEL)","message":"We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) from Venezuela have been resolved. Corporacion Digitel C.A. (DIGITEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"maintenance","timestamp":"May 29, 18:40 - Jun 1, 11:51 PDT"}]},{"name":"May","year":2019,"starts_on":3,"days":31,"incidents":[{"code":"rb9l1h2vzl15","name":"[Scheduled] Operator Service Alert - Planned Maintenance - T-Mobile USA - 05/31/2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 31, 00:00 - 03:01 PDT"},{"code":"ffdj00yz0t20","name":"Operator Service Alert Jordan - Jordan Umniah Mobile Company 416/03","message":"We received notification that the network issues previously reported by Umniah Mobile Company from Jordan have been resolved. Umniah Mobile Company end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. Start Date and Time 30 May 2019 11:59 AM UTC End Date and Time 30 May 2019 10:16 PM UTC On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 30, 13:07 - 23:26 PDT"},{"code":"t88283316rz0","name":"TeleSign API Intermittent Availability","message":"As no further issues are apparent we are marking this issue as resolved. While SMS products were affected the issue may have been expressed as service unavailability or timeouts during the timeframes provided. As of 05:37 AM PDT all traffic is being processed normally. Further information will be provided here as it becomes available. We apologize for any inconvenience, and should you have any questions or want to report particular issues related to this incident please contact support@telesign.com","impact":"major","timestamp":"May 30, 05:39 - 07:45 PDT"},{"code":"0905stf45ycw","name":"Operator Service Alert Ukraine - Ukraine (UA) - Phoenix (255/99)","message":"We received notification that the network issues previously reported by Phoenix from Ukraine have been resolved. Phoenix end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 29, 17:04 - 21:42 PDT"},{"code":"sbtm9g7tj97k","name":"Operator Service Alert Peru - America Movil Peru S.A.C (CLARO PERU) (716/10)","message":"We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 29, 17:08 - 20:26 PDT"},{"code":"xq98fhjv9k6v","name":"[Scheduled] Operator Service Alert - Planned Maintenance - US operators - 5/29/2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 29, 01:00 - 04:00 PDT"},{"code":"fph7k657154p","name":"Operator Service Alert Nigeria - Etisalat (EMTS) 621/60","message":"We received notification that the network issues previously reported by Etisalat (EMTS) from Nigeria have been resolved. Etisalat (EMTS) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 28, 03:58 - 16:27 PDT"},{"code":"q64wlwdhw5d0","name":"TeleSign API Intermittent Availability","message":"Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident which lasted from 2:08 to 2:28 PM PDT. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.","impact":"none","timestamp":"May 28, 14:28 - 14:39 PDT"},{"code":"k889jstvfy4n","name":"Operator Service Alert Colombia - Movil SA (Tigo) 732/103","message":"We received notification that the network issues previously reported by Movil SA (Tigo) from Colombia have been resolved. Movil SA (Tigo) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 27, 23:33 - May 28, 00:59 PDT"},{"code":"7pbpzfj942rr","name":"Operator Service Alert Nigeria - Airtel 621/20","message":"We received notification that the network issues previously reported by Airtel from Nigeria have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 26, 11:04 - 22:05 PDT"},{"code":"ndzgj6y07fdf","name":"Possible SMS delay for USA operators","message":"We received notification from our downstream provider that the network issues previously reported for USA operators have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. Start Time / End Time: 2019-05-24 08:55:00 PDT 2019-05-24 10:25:00 PDT We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 24, 10:23 - 11:00 PDT"},{"code":"36rmwr3mr21w","name":"Possible errors or delays on PhoneID, Score and Voice","message":"Our Network Engineers confirmed that services are operational and no issues present. Please find bellow time frames for mentioned: 1) Start and end time: 07:04 AM - 07:14 AM PDT 1) Start and end time: 07:50 AM - 08:00 AM PDT We sincerely apologize for the inconvenience this may have caused you. If you require any additional assistance, please contact support@telesign.com","impact":"none","timestamp":"May 24, 07:40 - 10:06 PDT"},{"code":"dn6pks93k40q","name":"[Scheduled] Operator Service Alert - Planned Maintenance - Cellular Corp USA - 2019-05-21","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 21, 23:00 - May 22, 02:00 PDT"},{"code":"8qtzjy6d5b22","name":"Operator Service Alert Canada Telus 302/220","message":"We received notification that the network issues previously reported by Telus from Canada have been resolved. Telus end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 21, 12:42 - May 22, 01:16 PDT"},{"code":"z4jdyfvjxfh0","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T US - 2019-05-21","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 21, 23:30 - 23:36 PDT"},{"code":"mvh278my04h1","name":"Operator Service Alert Uzbekistan - Coscom (Ucell) 434/05","message":"We received notification that the network issues previously reported by Coscom (Ucell) from Uzbekistan have been resolved. Coscom (Ucell) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 21, 03:51 - 04:36 PDT"},{"code":"mtwd0xtfr0n4","name":"[Scheduled] TelePortal Maintenance - Scheduled","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 20, 01:01 - 03:30 PDT"},{"code":"mj9r9qn9zr9p","name":"[Scheduled] SMS planned maintenance affecting T-Mobile USA","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 19, 23:00 - May 20, 03:00 PDT"},{"code":"gzbccqddp3x9","name":"Operator Service Alert Brazil - NEXTEL International 724/00","message":"We received notification that the network issues previously reported by Nextel from Brazil have been resolved. Nextel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 17, 10:12 - 11:16 PDT"},{"code":"pnj3xvgj7xzw","name":"[Scheduled] US Operator - AT&T Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 15, 19:00 - May 16, 03:00 PDT"},{"code":"skgfv6p9hfbv","name":"Operator Service Alert Iraq - Atheer Telecom Iraq (zain IQ) 418/20","message":"We received notification that the network issues previously reported by Atheer Telecom Iraq (zain IQ) 418/20 from Iraq have been resolved. Atheer Telecom Iraq (zain IQ) 418/20 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 15, 18:59 - 22:22 PDT"},{"code":"8qbny85dc2hk","name":"[Scheduled] US Operator - AT&T Maintenance","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 14, 19:01 - May 15, 03:01 PDT"},{"code":"5d04n7mtpnwq","name":"Possible SMS and Voice Delivery Delay - Resolved","message":"Dear Customers and Partners, Start: 03:42 UTC (20:42 PDT, 14 May) End: 03:50 UTC (20:50 PDT, 14 May) We were experiencing possible delays of SMS and Voice delivery starting at 03:42 UTC. [EDIT] - Some customers would have also received client side errors ( e.g This product is not enabled for this CustomerID ) This has been resolved at 03:50 UTC. We are currently reviewing root cause and will provide additional information once we have completed the investigation.","impact":"none","timestamp":"May 14, 21:07 - 21:07 PDT"},{"code":"8d43l3txfvyn","name":"Operator Service Alert Nepal - Nepal Nepal Mobile (Nepal Telecom) 429/01","message":"We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) from Nepal have been resolved. Nepal Mobile (Nepal Telecom) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"May 13, 10:59 - 13:22 PDT"},{"code":"552xpnxwfxbw","name":"DLR Delivery Delay","message":"Dear Customers and Partners, Our internal monitoring system showed intermittent Callback delivery delays starting at 6:30 AM PDT and ending at 8:43 AM PDT. Please note that none of the Products were affected only DLR. Our Network Operations team confirmed that the issue is resolved and callbacks are delivering without delays. For any additional information please contact support@telesign.com","impact":"none","timestamp":"May 12, 09:00 - 09:00 PDT"},{"code":"zh02f7xn5m2v","name":"Operator Service Alert Peru - America Movil Peru S.A.C (CLARO PERU) (716/10)","message":"We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru have been resolved. America Movil Peru S.A.C (CLARO PERU) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 9, 12:56 - 15:56 PDT"},{"code":"wpcr8zq3z6cp","name":"[Scheduled] Operator Service Alert - Planned Maintenance - SPRINT PCS - May 8th 2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 8, 22:00 - May 9, 08:00 PDT"},{"code":"w4wml861c1bn","name":"[Scheduled] Operator Service Alert - Planned Maintenance - US AT&T - 08.05.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 8, 19:00 - May 9, 03:00 PDT"},{"code":"20pnfkgkftbz","name":"Operator Service Alert Palestine - Palestine Telecomm Co Ltd (Jawaal) (425/05)","message":"We received notification that the network issues previously reported by Palestine Telecomm Co Ltd (Jawaal) (425/05) from Palestine have been resolved. Palestine Telecomm Co Ltd (Jawaal) (425/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 8, 15:21 - 19:30 PDT"},{"code":"cpb8g48ws39r","name":"Operator Service Alert Somalia - Hormuud Telecom (Hortel) (637/50)","message":"We received notification that the network issues previously reported by Hormuud Telecom (Hortel) (637/50) from Somalia have been resolved. Hormuud Telecom (Hortel) (637/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 8, 14:35 - 18:12 PDT"},{"code":"0cqgktq5r5d8","name":"Operator Service Alert Venezuela - Telcel C.A. (Movistar) 734/04","message":"We received notification that the network issues previously reported by Telcel C.A. (Movistar) from Venezuela have been resolved. Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 7, 23:14 - May 8, 03:07 PDT"},{"code":"fgsthxdcl7xn","name":"[Scheduled] Operator Service Alert - Planned Maintenance - US AT&T - 07.05.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 7, 19:00 - May 8, 03:00 PDT"},{"code":"nvn4vyycj9s2","name":"[Scheduled] Operator Service Alert - Planned Maintenance - SPRINT PCS - May 6th 2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"May 6, 22:00 - May 7, 08:00 PDT"},{"code":"7bs83b8l7qhj","name":"Operator Service Alert Nigeria - Globacom 621/50","message":"We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"May 5, 07:11 - 09:42 PDT"},{"code":"htxp0tp8bys9","name":"Operator Service Alert Myanmar - Myanmar (MM) - Telenor Myanmar (414/06)","message":"We received notification that the network issues previously reported by Telenor Myanmar from Myanmar have been resolved. Telenor Myanmar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 3, 08:52 - May 4, 09:58 PDT"},{"code":"dm124dlrr60q","name":"Operator Service Alert Tanzania - Zanzibar Telecom (ZANTEL) 640/03","message":"We received notification that the network issues previously reported by Zanzibar Telecom (ZANTEL) from Tanzania have been resolved. Zanzibar Telecom (ZANTEL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 1, 14:48 - May 3, 07:48 PDT"},{"code":"zkdr1r3t7qz3","name":"Operator Service Alert Uganda - MTN Uganda 641/10","message":"We received notification that the network issues previously reported by MTN Uganda 641/10 from Uganda have been resolved. MTN Uganda end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"May 2, 12:47 - 16:00 PDT"}]},{"name":"April","year":2019,"starts_on":1,"days":30,"incidents":[{"code":"d0g6prhfxtsj","name":"Operator Service Alert Nepal - Nepal Mobile (Nepal Telecom) (429/01)","message":"We received notification that the network issues previously reported by Nepal Telecom from Nepal have been resolved. Nepal Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"maintenance","timestamp":"Apr 29, 20:43 - Apr 30, 10:48 PDT"},{"code":"4wq4y2zhd9tq","name":"[Scheduled] Operator Service Alert - SMS planned maintenance affecting small US regional carriers - 04.30.2019.","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 30, 02:00 - 04:00 PDT"},{"code":"3g9q216cx0hx","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T - 04.25.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 25, 19:00 - Apr 26, 03:00 PDT"},{"code":"qfdjj5v2rp43","name":"Operator Service Alert Pakistan - Telenor 410/06","message":"We received notification that the network issues previously reported by Telenor from Pakistan have been resolved. Telenor end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"maintenance","timestamp":"Apr 25, 22:59 - Apr 26, 02:21 PDT"},{"code":"yy5xcn5jj488","name":"[Scheduled] TelePortal Maintenance - Scheduled","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 25, 01:00 - 03:30 PDT"},{"code":"b70607wwxcds","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T - 04.24.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 24, 19:00 - Apr 25, 03:00 PDT"},{"code":"2lf2d13l64bz","name":"Operator Service Alert Togo (TG) - Togo Cellulaire (615/01)","message":"We received notification that the network issues previously reported by Togo Cellulaire from Togo have been resolved. Togo Cellulaire end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Apr 22, 12:58 - Apr 24, 15:46 PDT"},{"code":"d9fbyzv9pnj9","name":"Operator Service Alert - Nigeria - Etisalat (EMTS) (621/60)","message":"We received notification that the network issues previously reported by Etisalat (EMTS) from Nigeria have been resolved. Etisalat (EMTS) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 23, 18:07 - Apr 24, 04:18 PDT"},{"code":"xmh8dz2064w2","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T - 04.23.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 23, 19:00 - Apr 24, 03:00 PDT"},{"code":"w8c2d7nvprxh","name":"[Scheduled] Operator Service Alert - Planned Maintenance - Sprint, USA - 2019-04-22 / 2019-4-23","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 22, 18:00 - Apr 23, 03:00 PDT"},{"code":"l0hw126jg7sd","name":"Operator Service Alert Palestine - Palestine Telecomm Co Ltd (Jawaal) (425/05)","message":"We received notification that the network issues previously reported by Palestine Telecomm Co Ltd (Jawaal) (425/05) have been resolved. Telecomm Co Ltd (Jawaal) (425/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Apr 22, 14:38 - 18:20 PDT"},{"code":"wy8g38bbrjqr","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T USA - 2019-04-18","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 18, 19:00 - Apr 19, 03:00 PDT"},{"code":"92ckpknyctgv","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T USA - 2019-04-17","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 17, 19:00 - Apr 18, 03:00 PDT"},{"code":"3lbnmwr9clnq","name":"[Scheduled] Operator Service Alert - Planned Maintenance - SMS planned maintenance AT&T USA - 2019-04-16","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 16, 01:05 - 03:01 PDT"},{"code":"mr23sz13jz3x","name":"Operator Service Alert Egypt - Orange (Mobinil) 602/01","message":"We received notification that the network issues previously reported by Orange (Mobinil) from Egypt have been resolved. Orange (Mobinil) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. Date: 15/4/2019 Start Time: 11 PM PDT End Time: 11:35 PM PDT On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Apr 15, 23:09 - Apr 16, 00:00 PDT"},{"code":"70b93rtr3926","name":"Operator Service Alert Lebanon - Mobile Interim Company 2 Touch (415/03)","message":"We received notification that the network issues previously reported by Mobile Interim Company 2 Touch from Lebanon have been resolved. Mobile Interim Company 2 Touch end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Apr 15, 01:59 - 12:05 PDT"},{"code":"5gzhwmyjdzc3","name":"Operator Service Alert Nigeria (NG) - Nigeria Communications Ltd (MTN) (621/30)","message":"We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 14, 02:30 - 07:24 PDT"},{"code":"l2g9hb8l4v50","name":"Operator Service Alert Madagascar (MG) - Airtel (646/01)","message":"We received notification that the network issues previously reported by Airtel from Madagascar have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 13, 00:18 - 03:39 PDT"},{"code":"78s3z331j7b9","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T - 2019-04-12","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 12, 00:00 - 03:00 PDT"},{"code":"xzx7gdvy7cjj","name":"Operator Service Alert Brazil - NEXTEL International (724/00;39)","message":"We received notification that the network issues previously reported by NEXTEL from Brazil have been resolved. NEXTEL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 11, 09:46 - 14:55 PDT"},{"code":"c22g4wmgq4j5","name":"Operator Service Alert Lebanon - Mobile Interim Company 2 Touch (415/03)","message":"We received notification that the network issues previously reported by Mobile Interim Company 2 Touch from Lebanon have been resolved. Mobile Interim Company 2 Touch end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 11, 03:10 - 06:25 PDT"},{"code":"vmlcby6n6mmm","name":"Operator Service Alert - RESOLVED - United States - AT&T and T-Mobile","message":"Please be aware of an issue affecting SMS messaging services on the US carriers in the time frame listed below, which has been resolved. Start time: 2019-04-10 07:00:00 PDT End time: 2019-04-10 08:16:00 PDT During the period listed above, MT messages to subscribers may had had intermittent delays up to five minutes. Delivery reports for messages sent may have been delayed on the affected networks for up to ten minutes. Please contact TeleSign's Support with any questions or concerns. Best Regards, TeleSign Support Team","impact":"none","timestamp":"Apr 10, 20:03 - 20:03 PDT"},{"code":"s0f7nz1f85zh","name":"Operator Service Alert Libya - El Madar Telephone 606/01","message":"We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 10, 13:09 - 19:05 PDT"},{"code":"6nmdz901q66n","name":"[Scheduled] Operator Service Alert - Planned Maintenance - C Spire Wireless (aka Cellular South) USA - 2019-04-09","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 9, 22:00 - Apr 10, 05:00 PDT"},{"code":"fgft6fk62r9v","name":"Operator Service Alert United States Carriers","message":"We received notification that the possible delay issues previously reported towards US have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 9, 21:14 - Apr 10, 02:32 PDT"},{"code":"jnzjsrwrtzw6","name":"Operator Service Alert Egypt - Orange (Mobinil) 602/01","message":"We received notification that the network issues previously reported by Orange (Mobinil) from Egypt have been resolved. Orange (Mobinil) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 9, 19:04 - 21:36 PDT"},{"code":"50xcvbdsfctv","name":"Operator Service Alert United States - Multiple Small US Carriers","message":"We have received a notification that multiple small US carriers (listed below) had intermittent network issues which lasted from 2019-04-09 17:07:00 PDT to 2019-03-15 19:30:00 PDT. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly. Impacted Carrier(s): Union Telephone USA West Central Wireless USA Bluegrass Cellular USA Carolina West Wireless USA Rural Independent Network Alliance (RINA) USA Illinois Valley Cellular USA Inland Cellular USA Nex Tech Communications USA CellCom USA Limitless Mobile USA Alaska Communications Systems (ACS) USA GCI Communications USA Thumb Cellular USA Cross Wireless USA Chat Mobility USA Northwest Missouri Cellular USA Panhandle Wireless USA Viaero Wireless USA MTPCS Cellular One (Cellone Nation) USA Duet Wireless USA SouthernLINC USA Standing Rock Telecom USA SRT Communications USA Copper Valley Telecom USA Mid-Rivers Communications USA ASTAC USA Cordova USA Pine Belt USA Shelcomm USA James Valley Cellular USA On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 9, 18:57 - 20:23 PDT"},{"code":"yq974q0qcf2y","name":"[Scheduled] Operator Service Alert - Planned Maintenance - SPRINT PCS - 04.08.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 8, 20:00 - Apr 9, 03:00 PDT"},{"code":"ldtk8y4rsk2q","name":"[Scheduled] Planned maintenance affecting SMS traffic for Canadian carriers","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 8, 23:34 - Apr 9, 00:00 PDT"},{"code":"s5tvnxlgnn5y","name":"[Scheduled] USA Operator Service Alert - Planned Maintenance - Sprint - 2019-4-8","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 8, 21:15 - 22:00 PDT"},{"code":"r0d012qrcgtf","name":"Operator Service Alert Venezuela - Telecomunicaciones Movilnet C.A. 734/06","message":"We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A from Venezuela have been resolved. Telecomunicaciones Movilnet C.A end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 7, 08:59 - 20:51 PDT"},{"code":"3mfnqwp9cpqv","name":"[Scheduled] Operator Service Alert - Planned Maintenance - T-Mobile USA - 2019-04-05","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 5, 00:01 - 03:00 PDT"},{"code":"5xzjqc88nbrg","name":"Operator Service Alert Libya - El Madar Telephone (606/01)","message":"We received notification that the network issues previously reported by El Madar Telephone from Libya have been resolved. El Madar Telephone end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 4, 07:16 - Apr 5, 01:29 PDT"},{"code":"4qpgyqqtb5bh","name":"Operator Service Alert Venezuela - Telecomunicaciones Movilnet C.A. (734/06)","message":"We received notification that the network issues previously reported by Telecomunicaciones Movilnet C.A. from Venezuela have been resolved. Telecomunicaciones Movilnet C.A. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 4, 10:23 - 23:35 PDT"},{"code":"mp6xhd2p735x","name":"Operator Service Alert Brazil - Claro (724/05)","message":"We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 4, 16:33 - 21:46 PDT"},{"code":"hfzlk1dhps3j","name":"[Scheduled] Operator Service Alert - Planned Maintenance - AT&T USA - 2019-04-04","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 4, 00:00 - 03:01 PDT"},{"code":"0jkq7dj40x8z","name":"Operator Service Alert Togo - Moov (Telecel) 615/03","message":"We received notification that the network issues previously reported by Moov (Telecel) from Togo have been resolved. Moov (Telecel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 3, 12:50 - 19:55 PDT"},{"code":"gbq6yzxy2mmw","name":"Operator Service Alert Sudan - Zain (634/01)","message":"We received notification that the network issues previously reported by Zain from Sudan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Apr 3, 12:29 - 16:19 PDT"},{"code":"m5bm9wy34j7d","name":"Operator Service Alert Canada - Fizz Mobile 302/500","message":"We received notification that the network issues previously reported by Fizz Mobile from Canada have been resolved. Fizz Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Apr 2, 10:24 - 15:11 PDT"},{"code":"btnt2j7rphzd","name":"[Scheduled] Operator Service Alert - Planned Maintenance -United States Cellular Corp USA - 2019-04-01 / 2019-04-02","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 1, 23:01 - Apr 2, 02:00 PDT"},{"code":"5nc55xl0ml4f","name":"[Scheduled] Operator Service Alert - Planned Maintenance - Landline and toll-free numbers - 04.01.2019","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Apr 1, 22:01 - Apr 2, 00:00 PDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2019-04-01T00:00:00-07:00","end_time":"2019-06-30T23:59:59-07:00"}

System Status

Incident History