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Expresso Senegal (608/03)","message":"We received notification that the network issues previously reported by Expresso Senegal from Senegal have been resolved. Expresso Senegal end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Sep 21, 09:32 - 12:43 PDT"},{"code":"dztq5cm23c7x","name":"TeleSign Alert - US Multiple Operators Maintenance - 2018/09/25 - 2018/09/26","message":"Issue: US Operator - Sprint USA, Virgin Mobile USA and Boost Mobile USA Maintenance Date: 2018-09-25 Start Time: 08:00:00 PM PST Date: 2018-09-26 End Time: 03:00:00 AM PST Summary: We have received notification that US Operators Sprint USA, Virgin Mobile USA and Boost Mobile USA will be performing planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Sprint USA, Virgin Mobile USA and Boost Mobile USA users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this maintenance. On behalf of the operators, we apologize for any inconvenience and appreciate your patience during this service window. If you have any questions, please contact us at support@telesign.com. Kind Regards, TeleSign Support","impact":"minor","timestamp":"Sep 21, 03:54 PDT"},{"code":"s0wgb9sbjrpx","name":"TeleSign Alert - US Operator Sprint Maintenance - 2018/09/24 - 2018/09/25","message":"US - Sprint maintenance.","impact":"minor","timestamp":"Sep 20, 04:56 PDT"},{"code":"z8rxj2jf3fst","name":"United States Operator Service Alert - SPRINT Spectrum L.P.","message":"We received notification that the network issues previously reported by SPRINT Spectrum L.P. from United States have been resolved. SPRINT Spectrum L.P. end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Sep 19, 00:09 - 04:49 PDT"},{"code":"7b9gnygvhcf1","name":"Bolivia Operator Service Alert - ENTEL Movil 736/02","message":"We received notification that the network issues previously reported by ENTEL Movil 736/02 from Boliva have been resolved. ENTEL Movil 736/02 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Sep 18, 12:14 - 16:11 PDT"},{"code":"8fkg1zdwjymp","name":"Mozambique Operator Service Alert - mCel (TDM) + 643/01","message":"We received notification that the network issues previously reported by mCel (TDM) from Mozambique have been resolved. Mozambique mCel (TDM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Sep 15, 01:47 - 06:28 PDT"},{"code":"djnddqfmzpqg","name":"Sudan Operator Service Alert - Sudan Zain 634/01","message":"We received notification that the network issues previously reported by Zain 634/01 from Sudan have been resolved. Zain 634/01 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Sep 12, 00:35 - 02:32 PDT"},{"code":"8f08x90y8nhq","name":"SMS Delay in Delivery - New","message":"Dear Customers and Partners, SMS delivery has now been restored as of 9:43 PM UTC. We are currently reviewing root cause and will provide additional information once we have completed the investigation.","impact":"none","timestamp":"Sep 6, 14:49 - 14:58 PDT"},{"code":"s7t6vf110vfb","name":"[Scheduled] TeleSign Portal Maintenance - Scheduled","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 6, 01:00 - 03:30 PDT"},{"code":"j585h8sy7w3b","name":"[Scheduled] TeleSign Alert - US Operator Verizon Maintenance - 2018-09-06","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 6, 03:14 PDT"},{"code":"k9nxhs4tpq0k","name":"[Scheduled] TeleSign Alert - US Operator Cellular Corp USA Maintenance - 2018-09-05","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Sep 6, 03:13 PDT"},{"code":"t174mgdvgmqs","name":"Somalia Operator Service Alert - Somalia Hormuud Telecom 637/25","message":"We received notification that the network issues previously reported by Somalia Hormuud Telecom 637/25 from Somalia have been resolved. Somalia Hormuud Telecom 637/25 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Sep 3, 20:46 - Sep 4, 00:02 PDT"}]},{"name":"August","year":2018,"starts_on":3,"days":31,"incidents":[{"code":"f5x3db013h1f","name":"Madagascar Operator Service Alert - Airtel (646/01)","message":"We received notification that the network issues previously reported by Airtel from Madagascar have been resolved. Airtel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Aug 30, 10:22 - 13:55 PDT"},{"code":"4t0swgmfb3zn","name":"TeleSign API Intermittent Availability","message":"Dear Customers and Partners, Our Network Engineers have identified and successfully resolved this incident. Start time: 5:20 PM PDT End time: 5:30 PM PDT We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Aug 28, 17:34 - 17:53 PDT"},{"code":"5s7ngkcr5nh2","name":"TeleSign API Intermittent Availability - RESOLVED","message":"Dear Customers and Partners, Start time: PDT 21:07 / UTC 04:07 End Time: PDT 21:18 / UTC 04:18 Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available. We sincerely apologize for the inconvenience this may have caused you.","impact":"none","timestamp":"Aug 22, 21:40 - 21:40 PDT"},{"code":"c6gxj4rfg08x","name":"TeleSign Alert - US Operator AT&T Maintenance - 17.08.2018","message":"This incident has been resolved.","impact":"none","timestamp":"Aug 17, 21:02 - Aug 18, 03:23 PDT"},{"code":"yy0khnn54cjv","name":"USA Operator Service Alert - Sprint USA","message":"Dear Customers and Partners, We would like to inform you that the operator Sprint USA has come to a resolution. SMS delivery has now been restored as of 2018-08-16 16:07:00 UTC. We apologies for any inconvenience caused.","impact":"minor","timestamp":"Aug 16, 09:43 - 10:02 PDT"},{"code":"6vxs8ptnrz03","name":"Zambia Operator Service Alert - Telecel Zambia 645/02","message":"This incident has been resolved.","impact":"none","timestamp":"Aug 16, 01:27 - 04:08 PDT"},{"code":"4svzqx507dbj","name":"TeleSign Alert - Nigeria (NG) - Operator Service Alert - Globacom (621/50)","message":"Dear Customers and Partners, We received notification that the network issues previously reported by Globacom from Nigeria have been resolved. Globacom's end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Aug 12, 22:06 - Aug 14, 02:37 PDT"},{"code":"lss905m7qfxx","name":"Canada Operator Service Alert - Canada Multiple Operators","message":"Dear Customers and Partners, SMS delivery has been restored as of 09.08.2018 17:36 PDT. Some messages were queued due to congestion to the operators, and was caused by a spike in volume that was cleared.","impact":"minor","timestamp":"Aug 9, 17:32 - Aug 13, 00:51 PDT"},{"code":"xgk0dmntlpvz","name":"TeleSign Alert - US Operator AT&T Maintenance - August 7th 2018.","message":"This incident has been resolved.","impact":"minor","timestamp":"Aug 7, 15:15 - Aug 13, 00:39 PDT"},{"code":"lyzgmv2csjn0","name":"United States Operator Service Alert - Sprint USA","message":"We have received an update from the carrier indicating the issue impacting delivery reports for Sprint USA is now resolved. Delivery reports are now flowing as expected.","impact":"minor","timestamp":"Aug 11, 11:17 - 14:58 PDT"},{"code":"f1jj4z1ycdqr","name":"[Scheduled] TelePortal Maintenance - Scheduled","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Aug 9, 01:01 - 03:31 PDT"},{"code":"qdr5xf7cmqry","name":"Nigeria Operator Service Alert - Nigeria Communications Ltd (MTN) (621/30)","message":"We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Aug 8, 19:17 - 21:19 PDT"},{"code":"qlz7g9mm62w2","name":"TeleSign Alert - US Operator AT&T Maintenance - 07/26/2018","message":"UPDATE: 2018-08-07 21:20:34 UTC Dear Customers and Partners, ,AT&T has informed us that the SMS issue affecting traffic for MO and MT SMS messages is now resolved. We can confirm traffic is flowing as expected.","impact":"none","timestamp":"Jul 26, 11:28 - Aug 7, 14:47 PDT"},{"code":"yjy6244vv3zc","name":"Brazil Operator Service Alert - NEXTEL International 724/00","message":"We received notification that the network issues previously reported by NEXTEL International 724/00 from Brazil have been resolved. NEXTEL International 724/00 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Aug 7, 07:32 - 09:44 PDT"}]},{"name":"July","year":2018,"starts_on":0,"days":31,"incidents":[{"code":"03788bngxl6v","name":"TeleSign Connectivity Issue - Resolved","message":"Date: Sunday, July 29th, 2018 Start Time: 04:25 PM PDT End Time: 04:33 PM PDT TeleSign system monitoring shows that there were intermittent connection issues with TeleSign's API for some customers. During the 8 minute time frame above some customers may have received HTTP timeout 401s, 500s, 504s. Traffic was moved from the affected Datacenter. Our Network Engineers are currently looking into the cause. We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at support@telesign.com. Kind Regards, TeleSign Support","impact":"none","timestamp":"Jul 29, 17:27 - 17:27 PDT"},{"code":"jbs9skt9pkwv","name":"Canadian Operators Possible Delivery Degradation","message":"We received notification from our network partner that issue towards Canadian operators has come to a resolution.","impact":"minor","timestamp":"Jul 27, 02:37 - 02:59 PDT"},{"code":"qjx9q0shtcf4","name":"TeleSign Alert - US Operator AT&T Maintenance - 2018-07-25","message":"This incident has been resolved.","impact":"maintenance","timestamp":"Jul 25, 15:59 - Jul 26, 04:13 PDT"},{"code":"g74xxvgbgzs4","name":"Nigeria Operator Service Alert - Nigeria Communications Ltd (MTN) 621/30","message":"We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jul 23, 05:24 - 11:50 PDT"},{"code":"wwhtjb1msr7z","name":"Yemen Operator Service Alert - SabaFone 421/01","message":"We received notification that the network issues previously reported by SabaFone 421/01 from Yemen have been resolved. SabaFone 421/01 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jul 21, 14:32 - 18:15 PDT"},{"code":"w0klpnm2406c","name":"Kazakhstan (KZ) -Operator Service Alert - KaR-Tel LLP (Beeline) (401/01)","message":"We received notification that the network issues previously reported by KaR-Tel LLP (Beeline) from Kazakhstan (KZ)have been resolved. KaR-Tel LLP (Beeline) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jul 15, 12:31 - 15:49 PDT"},{"code":"17b8v72g0fq7","name":"Iraq Operator Service Alert - Atheer Telecom Iraq (zain IQ) 418/20","message":"We received notification that the network issues previously reported by Iraq Atheer Telecom Iraq (zain IQ) from Iraq have been resolved. Iraq Atheer Telecom Iraq (zain IQ) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jul 14, 00:22 - Jul 15, 04:08 PDT"},{"code":"x3kxrqwpdhhx","name":"Iraq Operator Service Alert - Atheer Telecom Iraq (zain IQ) 418/20","message":"We received notification that the network issues previously reported by Atheer Telecom from Iraq have been resolved. Atheer Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jul 13, 19:31 - 23:06 PDT"},{"code":"x50zsj7qcn1n","name":"Jordan Operator Service Alert - Zain 416/01","message":"We received notification that the network issues previously reported by Zain from Jordan have been resolved. Zain end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"none","timestamp":"Jul 12, 05:41 - 06:56 PDT"},{"code":"0dxktk911h1t","name":"Nigeria Operator Service Alert - Nigeria Communications Ltd (MTN) 621/30","message":"We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) 621/30 from Nigeria have been resolved.Nigeria Communications Ltd (MTN) 621/30 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jul 10, 10:41 - Jul 12, 04:08 PDT"},{"code":"93t2zq96sps9","name":"[Scheduled] TelePortal and Portal Maintenance Scheduled","message":"The scheduled maintenance has been completed.","impact":"maintenance","timestamp":"Jul 12, 01:00 - 03:30 PDT"},{"code":"y6lqlpkjs1r7","name":"Nigeria Operator Service Alert - EMTS 621/60","message":"We received notification that the network issues previously reported by EMTS from Nigeria have been resolved. EMTS end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"major","timestamp":"Jul 11, 17:08 - 20:08 PDT"},{"code":"3m0tchkqq9bm","name":"Nigeria Operator Service Alert - Nigeria Communications Ltd (MTN) (621/30)","message":"We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.","impact":"minor","timestamp":"Jul 10, 06:20 - 09:57 PDT"}]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2018-07-01T00:00:00-07:00","end_time":"2018-09-30T23:59:59-07:00"}

System Status

Incident History