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Please note that previously reported quality drop for Phone ID Live toward United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Start Time: 10/21/2024 at 05:05 AM PDT End Time: 10/21/2024 at 06:18 AM PDT
If any additional assistance is needed, feel free to contact us on support@telesign.com
Posted Oct 21, 2024 - 14:23 PDT
Investigating
Dear Clients and Partners,
Please note that there is a quality drop for the PhoneID Live towards the United Kingdom.
Start Date: 10/21/2024 Start Time: 05:05 AM PDT
Please note that we are actively working with our downstream partners towards the resolution.
If any additional assistance is needed, feel free to contact us on support@telesign.com
Posted Oct 21, 2024 - 05:55 PDT
This incident affected: Enterprise Services (PhoneID Standard, PhoneID Contact, PhoneID Live) and Standard Services (PhoneID).