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📢 Important Update: New Requirements for OTP Messages from Indosat Ooredoo Hutchison - Indonesia
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Key Updates:
• New Requirement for OTP SMS: All OTP (One-Time Password) SMS messages must now include the brand/service/program/community name within the message content. At this point, this regulation applies only to OTP (One-time passcode) messages and does not extend to other types of content such as ARN (Alerts, Reminders, Notifications) or MKT (Marketing).
• Applicable to All Traffic: This regulation applies to both local and international traffic as well as Sender IDs.
• Non-Compliance Impact: Non-compliant traffic will result in Sender ID blockage. To restore service, the Sender ID must be re-registered. Currently, no Sender ID blockages have been reported at Telesign.
• Effective Date: This regulation is now in effect as per the operator’s announcement.
What You Need to Do:
• Review and Update OTP (One-Time Password) Message Content:
Please ensure that your OTP messages include the required brand/service/program/community name to comply with the new regulation.
• If You Encounter Delivery Issues:
If you notice that your Sender ID is experiencing delivery issues for OTP messages in Indonesia, please contact Telesign Support immediately. Our team will investigate the issue, and if it’s related to this regulatory update, please be aware that we may need to re-register your Sender ID with the updated brand name content.
o Note: Registration in Indonesia can take approximately 3-4 weeks, so your patience is appreciated during this process
Best Practice Recommendation:
To comply with the new regulation and avoid Sender ID blockage, we recommend that you include your brand name at the start of every OTP message. This means your OTP message should begin with your company's name followed by the actual OTP code. For example, if your company is called "ABC Services," your OTP message should look like this:
ABC Services: Your OTP is 123456.
This structure helps ensure that your message complies with the operator's requirements by clearly identifying the brand at the beginning of the message.
Thank you for your cooperation. For any questions, please feel free to contact support@telesign.com.
• New Requirement for OTP SMS: All OTP (One-Time Password) SMS messages must now include the brand/service/program/community name within the message content. At this point, this regulation applies only to OTP (One-time passcode) messages and does not extend to other types of content such as ARN (Alerts, Reminders, Notifications) or MKT (Marketing).
• Applicable to All Traffic: This regulation applies to both local and international traffic as well as Sender IDs.
• Non-Compliance Impact: Non-compliant traffic will result in Sender ID blockage. To restore service, the Sender ID must be re-registered. Currently, no Sender ID blockages have been reported at Telesign.
• Effective Date: This regulation is now in effect as per the operator’s announcement.
What You Need to Do:
• Review and Update OTP (One-Time Password) Message Content:
Please ensure that your OTP messages include the required brand/service/program/community name to comply with the new regulation.
• If You Encounter Delivery Issues:
If you notice that your Sender ID is experiencing delivery issues for OTP messages in Indonesia, please contact Telesign Support immediately. Our team will investigate the issue, and if it’s related to this regulatory update, please be aware that we may need to re-register your Sender ID with the updated brand name content.
o Note: Registration in Indonesia can take approximately 3-4 weeks, so your patience is appreciated during this process
Best Practice Recommendation:
To comply with the new regulation and avoid Sender ID blockage, we recommend that you include your brand name at the start of every OTP message. This means your OTP message should begin with your company's name followed by the actual OTP code. For example, if your company is called "ABC Services," your OTP message should look like this:
ABC Services: Your OTP is 123456.
This structure helps ensure that your message complies with the operator's requirements by clearly identifying the brand at the beginning of the message.
Thank you for your cooperation. For any questions, please feel free to contact support@telesign.com.
This incident affects: Regulatory Updates.