In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 2024 - 17:00 PST
Scheduled -
On November 18, 2024, Telesign will deprecate the risk_insights_request parameter in the Intelligence 2.0 response. All Intelligence 2.0 accounts will receive risk insights regardless of the value inside the request_risk_insights parameter. Removing the parameter will streamline the Intelligence platform.
You should not see any changes in their API responses, latency or performance. There are no immediate actions you must take before November 18 as continuing to use the parameter will not break your integration. However, you can simply stop the use of the request_risk_insights parameter at your convenience.
Please reach out to support@telesign.com with any questions.
Nov 18, 2024 17:00 - Nov 21, 2024 17:00 PST
Investigating - AT&T Freeze Schedule
Short Codes Only:
November Freeze Dates – No Provisioning
>11/26 to 12/02 (Black Friday / Cyber Monday)
>Provisioning will take place on 11/25
>Post-freeze provisioning on 12/09/2024
December Freeze Dates – No Provisioning
>12/23/24 to 01/03/25 (Christmas and New Years Holidays)
>Provisioning will take place on 12/16
>Provisioning will NOT take place on 12/23
>Post-freeze provisioning on 01/06/2025
T-Mobile Freeze Schedule
Short Code Freezes:
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 23, 2024 – Jan. 3, 2025**
**Please note that while campaigns won’t be certified during these dates, onboarding can proceed.
Long Code Special Business Reviews (Messaging Volumes):
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 24, 2024 – Dec. 25, 2024
>Jan. 1, 2025
NNID/Number Pool Provisioning Maintenance Windows:
>Oct. 30, 2024 – Submit NNID/Number Pool Requests by 10/23 EOD
>Nov. 13, 2024 – Submit NNID/Number Pool Requests by 11/6 EOD
>Dec. 4, 2024 – Submit NNID/Number Pool Requests by 11/27 EOD***
***Please submit only business-critical requests during these dates.
Thank you for planning accordingly during these freeze periods to ensure a smooth holiday season.
Nov 12, 2024 - 08:26 PST
Investigating - Start Time: 05:34 AM PDT - 11/03/24
End Time: Ongoing
We received notification that TTCL (640/07) from Tanzania is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
SF 00902242
Nov 06, 2024 - 19:34 PST
Identified - The issue has been identified and a fix is being implemented.
Oct 15, 2024 - 12:45 PDT
Investigating - Starting October 17, 2024, The Campaign Registry (TCR) is launching a new brand identity verification process called Authentication+ to prevent fraud like impersonation, smishing, and spoofing. This will apply first to all brands with a Public Profit entity type. The process includes Two-Factor Authentication (2FA) as part of the brand registration. Future updates will expand support for additional entity types, and it will also lay the groundwork for RCS verification.
What You Need to Know:
Public Profit brands must complete a new 2FA step during registration starting October 17, 2024.
A 2FA email will be sent to the "Brand Contact Email" with a link and PIN code.
The brand contact must provide their first name, last name, job title, and the PIN from the email to complete the verification.
Once verified, the brand will be marked as VERIFIED and can create 10DLC campaigns.
Important Deadlines:
If the 2FA email link is not used within 7 days, you can request a new email. The verification must be completed within 30 days or the brand will become "unverified," requiring a new registration.
Existing Public Profit brands must update their brand contact email and complete the 2FA process by October 17, 2024, to avoid losing the ability to register new campaigns.
Current active campaigns won't be affected immediately, but a future deadline will be announced for compliance.
Make sure to complete the verification by the October 17 deadline to avoid any disruptions
Oct 15, 2024 - 12:44 PDT
Identified - 📢 Important Update: US Short Code Registry and CTIA New Requirements for Short Code Leasing
The US Short Code Registry and CTIA are introducing new requirements for short code leasing. Here’s what you need to know:
KEY DATES:
October 15, 2024: New Brand Fields will be required for all new short code leases.
January 15, 2025: New Brand Fields will be required for existing short codes.
NEW REQUIREMENTS
Vetting Process:
All brands must undergo a vetting process before a short code can be leased or extended. The US Short Code Registry will complete the vetting process to confirm the brand details provided during the short code lease request.
Leasing Eligibility:
Leasing will only be approved after a successful brand vetting result.
WHAT YOU NEED TO DO:
For customers with existing or new short code requests in the US, additional information must be collected as soon as possible to ensure compliance:
1) Legal Company Name (matching the legally registered name)
Legal Entity Type (select one):
> Corporation
> Limited Liability Corporation (LLC)
> Partnership
> S Corporation
> Sole Proprietorship
>Other (please specify)
2) Doing Business As (DBA) – Optional, if applicable
3) Stock Market Symbol – If publicly traded
4).Country of Registration (or State of Incorporation, if applicable)
5) Federal Tax ID (must match the Legal Organization Name registered with the IRS, found in the EIN Confirmation Letter)
6) Legal Organization Address (Street Address, City, State/Province, Zip/Postal Code, Country – this must match the company’s legally registered address)
7) Organization Point of Contact (POC) – First and Last Name, Phone Number, Email Address (email domain must match the Legal
9) Organization Name to avoid vetting issues)
10) DUNS, GIIN, or LEI (if applicable)
ENSURE ACCURACY
Please verify that all submitted information is accurate to avoid delays in leasing or renewing your short code.
Oct 03, 2024 - 11:29 PDT
Identified - Brazilian law 14.790/2023 has officially regulated the operation of fixed-odds betting, commonly known as BETS.
Key Points:
Authorization Requirement:
All fixed-odds betting companies that have not yet requested authorization from the Ministry of Finance (MF) must suspend operations nationwide starting October 1, 2024, until they receive permission from the Ministry's Secretariat of Prizes and Betting (SPA).
Temporary Operating Period:
From October 2024 to the end of December 2024, only betting companies that have already applied for authorization to engage in fixed-odds betting may continue to operate. Companies that have not applied will be classified as illegal until they secure authorization.
Final Deadline:
The deadline for obtaining full authorization is December 31, 2024. After that, companies that have not received approval will be unable to operate legally.
Starting January 2025:
Only companies that fully comply with Law No. 13,756/2018, Law No. 14,790/2023, and all relevant regulatory ordinances will be allowed to operate. Approved companies will also need to pay a R$30 million fee and comply with regulations related to fraud prevention, anti-money laundering, and advertising restrictions.
SMS Traffic Impact:
Betting companies will require government authorization to send SMS traffic. Unauthorized companies will not be allowed to transmit SMS messages.
Timeline:
October 1, 2024:
Only betting companies that have applied for authorization can continue operations. All others will be classified as illegal.
By December 2024:
The Ministry of Finance is expected to complete the review of initial authorization requests.
January 1, 2025:
The regulated betting market in Brazil officially begins. Only fully authorized companies can operate under the new regulations.
For more information, please ensure compliance with Law No. 14,790/2023, and stay updated with the Ministry of Finance’s guidelines.
Oct 02, 2024 - 13:51 PDT
Identified - 📢 Important Announcement: Annual Canadian Carrier Brownout Notice
The Canadian Carrier Brownout is an annual freeze period during which no new Short Codes or network updates to existing Short Codes (such as aggregator migrations or price point changes) are processed.
Please be aware of the updated timeline for the 2024-2025 Canadian Short Code provisioning:
Key Dates:
To have your Short Code provisioned or migrated by all carriers before the freeze, applications must be submitted by Thursday, October 24, 2024, at 1:00 PM ET.
Applications submitted by this deadline will be processed by participating carriers between November 12 – November 18, 2024.
Any applications submitted after the October 24 deadline will be scheduled for provisioning in January 2025.
The Short Code Council will continue to meet throughout November and December to review applications for provisioning starting January 6, 2025, with Bell, Freedom, Rogers, and TELUS beginning provisioning on January 14, 2025.
Please note that applications will be processed on a first-come, first-served basis, and provisioning timelines may vary depending on the volume of submissions.
Thank you for your attention to these important deadlines.
Sep 26, 2024 - 08:55 PDT
Investigating - Start Time: 11:44 PM PDT - 06/20/24
End Time: Ongoing
We received notification that Communications Corporation (539/01) from Tonga (TO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
SF 00837258
Jun 26, 2024 - 22:09 PDT
Identified - We have crucial update regarding upcoming changes mandated by the Malaysian Communications and Multimedia Commission (MCMC) that could impact your service. These changes will restrict the content of messages, prohibiting the inclusion of URLs and phone numbers.
Key dates and information:
- Starting June 1, 2024: Changes will be implemented affecting how certain services are accessed through Malaysian operators.
- Transition Period: A three-month transition period has been allocated for Telcos to fully implement these changes. This gives you ample time to smoothly adapt to the new system and make necessary content adjustments.
- Whitelisting Process: During this transition, traffic containing URLs and phone numbers can still be whitelisted, ensuring they are delivered. This measure will be in place until August 31, 2024.
- Post-Transition: After August 31, 2024, any traffic with URLs and phone numbers in the content will be blocked, including messages that were previously whitelisted. Please use the transition period effectively for content adjustments.
Thank you for your cooperation and understanding.
May 31, 2024 - 00:55 PDT
Investigating - Start Time: 07:16 AM PDT - 05/14/24
End Time: Ongoing
We received notification that Land Line (234/76;00;77) from United Kingdom (GB) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
SF 00818105
May 14, 2024 - 07:27 PDT
Update - We are continuing to work on a fix for this issue.
Feb 29, 2024 - 09:07 PST
Identified - 📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated.
Feb 29, 2024 - 08:54 PST
Update - We are continuing to investigate this issue.
Nov 29, 2023 - 12:56 PST
Investigating - 🚨 Important Update: New TFN Regulations Effective January 31, 2024! 🚨
Attention valued customers! As of January 31, 2024, regulatory changes will take effect. Currently, you are able to send messages through pending toll-free phone numbers, provided they adhere to existing industry-wide sending limits. However, starting January 31, 2024, messages originating from toll-free phone numbers still in the pending verification process will be blocked.
In anticipation of these changes, we kindly request you to keep in mind the importance of the dates mentioned. We appreciate your understanding and cooperation as we navigate this transition.
Nov 29, 2023 - 12:55 PST
Identified - Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.)
Effective Date: TBD
Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.
All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST