Identified - Date: 06/18/25 Start Time: 7:00 AM PST 06/19/25 End Time: Ongoing
We received notification that all MNOs from Iran(IR) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once operators have come to a resolution.
SF - 01010004/01010935/01010938
Jun 20, 2025 - 01:28 PDT
We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:
1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".
2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)
3. Trademark (The trademark must be registered on the China Trademark Network.)
Apr 16, 2025 - 02:35 PDT
Scheduled -
Dear valued clients, please be advised of an important change taking effect soon.
Starting June 1st, 2025, a monthly fee of $30 will be introduced for all Sender IDs associated with the Kazakhstan network KaR-Tel LLP (Beeline - 401/01).
This fee will apply to both newly registered Sender IDs and those already approved.
We recommend reviewing your current Sender ID usage to ensure alignment with this update.
Thank you for your continued cooperation and understanding.
May 20, 2025 - 03:22 PDT
Scheduled -
The ComReg (Irish regulatory authority) portal is now live. All companies can register their Sender IDs directly via the following link: https://senderid.comreg.ie/sender-id-sign-up.
The deadline to complete Sender ID registration is July 3rd. After this date, any unregistered Sender IDs will be replaced with a default ID such as “LikelySCAM”. Additionally, starting October 3rd, all traffic from unregistered Sender IDs will be fully blocked.
For more information about the Sender ID Registry, please go to ComReg’s official Sender ID webpage at: www.comreg.ie/senderid.
Thank you for your continued cooperation and understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 29, 2025 - 08:48 PDT
Per recent update from Colombian SMS regulators, marketing traffic in Colombia that falls outside the local regulator's approved timeframes will now be automatically queued for delivery the following business day.
Approved Timeframes (Colombia Local Time UTC-5): • Monday to Friday: 7:00 AM - 7:00 PM • Saturday: 8:00 AM - 3:00 PM • Sunday: No marketing traffic permitted
SMS Campaign types impacted by this change:
Collection notices, loan communications, financial services, promotions, and any messages encouraging commercial engagement.
Regulatory Reference: Colombian Law #2300/2023 (July 10, 2023) - GOV.CO
Special Requests: If you require after-hours delivery for specific campaigns, please submit your business case to Telesign Support including: • Expected volume • Campaign examples • Justification Posted on
May 30, 2025 - 07:18 PDT
Scheduled -
We have recently received new regulations pertaining to China Mobile, specifically concerning the inclusion of phone numbers and website URLs in message content.
#Regulation Scope - Effective Date: June 1, 2025 - Applicable Traffic: All traffic destined for China (from our perspective, this includes both international and local traffic). - Note: From the perspective of Chinese operators, "Generic" traffic without any signature registered is still considered "local" traffic to China. Generic traffic serves as a workaround for international traffic and operates on a best-effort basis.
#Regulation Details 1. Content Restrictions - China Mobile will block any messages containing phone numbers or URLs hosted outside of China. - Phone numbers with country codes outside of China will be classified as "hosted outside China." - URLs with IP addresses hosted outside of China will be classified as "hosted outside China."
2. Approval Process for Compliant Content - Messages containing phone numbers and URLs hosted within China may be delivered, provided that customers: - Submit the content for review. - Obtain whitelisting approval prior to sending any traffic.
3. Submission Requirements - URL Format: Only the second-level domain needs to be declared; a complete link is not required. Examples: domainA.com; domainB.com - China Telecom Requirements: Each whitelist request per signature may include a maximum of 1 URL and 2 phone numbers.
Currently, there are no delivery issues associated with this regulation. However, to ensure full compliance with the new requirements, please adhere to the following guidelines: 1. All URLs and/or phone numbers included in your messages must be registered alongside your local signatures. Messages containing unregistered URLs or phone numbers will be blocked from delivery. 2. For traffic using a generic signature, we recommend omitting URLs and phone numbers from your content to avoid potential delivery disruptions.
Your prompt attention to these requirements is greatly appreciated. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 27, 2025 - 02:24 PDT
We have been informed that one of our partners in the UK will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jul 4, 09:33 PDT
Resolved -
Start Time: 11:45 PDT AM - 07/04/25 End Time: 03:08 PDT PM - 07/04/25
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Jul 4, 15:09 PDT
We received notification that Brazil (BR) - Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jul 4, 11:46 PDT
Resolved -
Date: 07/04/2025 Start Time: 09:00 AM PDT End Time: 11:20 AM PDT
We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jul 4, 13:00 PDT
Identified -
Date: 07/04/2025 Start Time: 09:00 AM PDT End Time: Ongoing
We received notification from our partner that Contact Match and Sim Swap are currently having issues in the United Kingdom, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jul 4, 09:41 PDT
Resolved -
Start Time: 12:27 AM PDT - 07/04/25 End Time: 04:15 AM PDT - 07/04/25
We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon (CM) have been resolved. MTN Cameroon Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01019313
Jul 4, 04:18 PDT
Investigating -
Start Time: 12:27 AM PDT - 07/04/25 End Time: Ongoing
We received notification that MTN Cameroon Ltd from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by O! (NurTelecom Ltd) (437/09) from Kyrgyzstan (KG) have been resolved. O! (NurTelecom Ltd) (437/09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01018964
Jul 3, 22:18 PDT
Investigating -
Start Time: 6:51AM - 07/03/25 End Time: Ongoing
We received notification that O! (NurTelecom Ltd) (437/09) from Kyrgyzstan (KG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by MIC Tanzania Ltd (Tigo) (640/02;03) from Tanzania (TZ) have been resolved. MIC Tanzania Ltd (Tigo) (640/02;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MIC Tanzania Ltd (Tigo) (640/02;03) from Tanzania (TZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 05:26 AM PST - 07/03/25 End Time: 06:04 AM PST - 07/03/25
We received notification that the network issues previously reported by WOM (Nextel) (730/04;09) from WOM (Nextel) (730/04;09) have been resolved. WOM (Nextel) (730/04;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF[ticket id]
Jul 3, 06:17 PDT
Investigating -
Start Time: 05:26 AM PST] - 07/03/25 End Time: Ongoing
We received notification that WOM (Nextel) (730/04;09) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 11:46 PM PDT - 07/02/25 End Time: - 12:40 AM 07/03/25
We received notification that the network issues previously reported by O2 (Telefonica Germany) from Germany (DE) have been resolved. O2 (Telefonica Germany) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that O2 (Telefonica Germany) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:47 PM PDT - 7/2/25 End Time: 12:27 AM PDT - 07/3/25
We received notification that the network issues previously reported by 1and1 Mobilfunk GmbH (262/23) from Germany (DE) have been resolved. 1and1 Mobilfunk GmbH (262/23) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Germany (DE) - 1and1 Mobilfunk GmbH (262/23) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom for operator Vodafone, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and SIM Swap and Number Deactivation and Age Verify Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jul 2, 06:27 PDT
We received notification that the network issues previously reported by MTN Cameroon from Cameroon (CM) have been resolved. MTN Cameroon] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MTN Cameroon Ltd from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jul 2, 08:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 17:15 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 05:15 pm PDT - 07/01/25 End Time: 08:00 am PDT - 07/02/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
Jul 2, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 21:42 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) and Canada (CA)
Start Time: 9 PM PDT - 07/01/25 End Time: 2 AM PDT - 07/02/25
Summary:
We received notification that Carrier Partner from United States (US) and Canada (CA) will perform planned maintenance on the date and time specified above.
SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Vietnam (VN) - Vinaphone (452/02) from Vietnam (VN) have been resolved. Vietnam (VN) - Vinaphone (452/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Vietnam (VN) - Vinaphone (452/02) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Number Deactivation Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jul 1, 02:59 PDT
We received notification that the network issues previously reported by Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Vodafone Ghana (620/02) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Zain (419/02) from Kuwait (KW) have been resolved. Zain (419/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Zain (419/02) from Kuwait (KW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We are currently experiencing issues with 2-Way SMS delivery toward New Zealand (NZ) - NZ Communications (2degrees) (530/24). Please note that all DLC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
Resolved -
Start Time: 12:53 AM PDT - 06/30/25 End Time: 5:50 AM PDT - 6/30/25
We received notification that the network issues previously reported by Claro (Conecel / Porta) (740/01) from Ecuador (EC) have been resolved. Claro (Conecel / Porta) (740/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01015691
Jun 30, 05:53 PDT
Investigating -
Start Time: 12:53 AM PDT - 06/30/25 End Time: Ongoing
We received notification that Claro (Conecel / Porta) (740/01) from Ecuador (EC) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 12:48AM PDT - 6/30/25 End Time: 05:15 AM PDT - 6/30/25
We received notification that the network issues previously reported by Moov (Atlantique Telecom - Etisalat) (612/02) from Cote d'Ivoire (CI) have been resolved. Moov (Atlantique Telecom - Etisalat) (612/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly. SF 01015690
Jun 30, 05:31 PDT
We received notification that Moov (Atlantique Telecom - Etisalat) (612/02) from Cote d'Ivoire (CI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 2:14 AM PST - 06/30/25 End Time: 3:41 AM PST - 06/30/25
We received notification that the network issues previously reported by [Cellcom Guinee S.A. (611/05) from Guinea (GN) have been resolved. Cellcom Guinee S.A. (611/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01015751
Jun 30, 03:52 PDT
Investigating -
Start Time: 2:14 AM PST - 06/30/25 End Time: Ongoing
We received notification that Cellcom Guinee S.A. (611/05) from Guinea (GN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 12:27 AM PDT - 06/30/25 End Time: 12:52 AM PDT - 06/30/25 We received notification that the network issues previously reported by Mobile TeleSystems (MTS) from Russia (RU) have been resolved. Mobile TeleSystems end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01015675
Jun 30, 02:50 PDT
Investigating -
Start Time: 12:27 AM PDT - 06/30/25 End Time: Ongoing
We received notification thatMobile TeleSystems (MTS) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom for operator Vodafone, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Number Deactivation Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 26, 08:25 PDT
We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon (CM) have been resolved. MTN Cameroon Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MTN Cameroon Ltd (624/01) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom for operator Vodafone, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Number Deactivation and Age Verify Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 27, 10:46 PDT
We received notification that the network issues previously reported by Globacom (621/50) from Nigeria (NG) have been resolved. Globacom (621/50) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01015084
Jun 27, 17:58 PDT
Investigating -
Start Time: 09:31 AM PST - 06/27/25 End Time: Ongoing
We received notification that Globacom (621/50) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 06:21 AM PST 06/27/25 End Time: 06:57 AM PST 06/27/25
We received notification that the network issues previously reported by Smart Communications from Philippines (PH) have been resolved. Smart Communications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01014993
Jun 27, 07:13 PDT
Investigating -
Start Time: 06:21 AM PST 06/27/25 End Time: Ongoing
We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Start Time: 8 PM PDT - 06/26/25 End Time: 4 AM PDT - 06/27/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 26, 00:05 PDT
Resolved -
Start Time: 6/25/2025 at 08:58 PM PDT End Time: 6/26/2025 at 01:30 PM PDT
We received notification that the previously reported Phone ID SIM swap issues in Colombia have been resolved. End users should no longer experience delays.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 26, 15:57 PDT
We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jun 26, 10:01 PDT
We have been informed that one of our partners in the United Kingdom for operator Vodafone, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 24, 05:21 PDT
We received notification that the previously reported Phone ID SIM swap issues have been resolved. End users should no longer experience delays.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 25, 20:11 PDT
Investigating -
We have received notification that services for Phone ID Sim Swap in Colombia are experiencing delays. We will inform you as soon as we receive a resolution.
Jun 25, 13:10 PDT
Resolved -
Start Time: 08:05 AM PST - 06/25/25 End Time: 10:12 AM PST - 06/25/25
We received notification that the network issues previously reported by SEATEL (456/11) from Cambodia (KH) have been resolved. SEATEL (456/11) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01013840
Jun 25, 10:40 PDT
Investigating -
Start Time: 08:05 AM PST - 06/25/25 End Time: Ongoing
We received notification that SEATEL (456/11) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 3:42AM PDT - 6/25/25 End Time: 4:58 AM PDT - 06/25/25
We received notification that the network issues previously reported by Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) have been resolved. Odido Netherlands B.V. (204/02;16;20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom for operator Vodafone, will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Number Deactivation Addon during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 23, 06:56 PDT
We have been informed that one of our partners in Canada will conduct planned maintenance at the specified date and time. While no traffic impact is expected, customers using the Phone ID Contact Match and Subscriber Status during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 23, 15:35 PDT
We have been informed that one of our partners in United States will conduct planned maintenance at the specified date and time. While no traffic impact is expected, customers using the Phone ID Contact, Contact Match, Live, Number Deactivation and Subscriber Status during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 23, 15:33 PDT
Resolved -
Start Time: 11:47 AM PDT - 07/23/25 End Time: 9:19 PM PDT - 07/23/25
We received notification that the network issues previously reported by SEATEL (456/11) from Cambodia (KH) have been resolved. SEATEL (456/11) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01012685
Jun 23, 21:46 PDT
Investigating -
Start Time: 11:47 AM PDT - 07/23/25 End Time: Ongoing
We received notification that SEATEL (456/11) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by MTN Cameroon Ltd from Cameroon (CM) have been resolved. Cameroon (CM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MTN Cameroon Ltd from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) have been resolved. America Movil Peru S.A.C (CLARO PERU) (716/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that America Movil Peru S.A.C (CLARO PERU) (716/10) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jun 21, 19:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 12:00 PDT
Scheduled -
Date: 06/21/2025 Start Time: 12:00 PM PDT End Time: 7:00 AM PDT
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID [Contact Match, SIM Swap, Call forward detection, Age Verify, Number Deactivation] may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 16, 08:06 PDT