We received notification that Hanoi Telecom (452/05) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 07:10 AM PST - 03/19/25 End Time: Ongoing
We received notification that Indigo Tajikistan (TCell) (436/01;02;12) from Tajikistan (TJ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled -
Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html
We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:
- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes: - Signature: 【通乐信】 - Code: 7654321
If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:
- Previously registered signature - Chinese company name - Business Certificate - Unified credit code of the company - Contact Name - Contact ID number
As the Indonesia holiday season approaches, all Indonesia Telco network operators have shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:
Freeze Period: 21 March 2025 – 9 April 2025 (Telkomsel)
27 March 2025 – 7 April 2025 (XL/Axis)
28 March 2025 – 8 April 2025 (Smartfren)
Registration Resumption: Registration of New Sender ID will be back to normal on 9 April 2025.
Due to Eid Al-Fitr 2025 holidays, all Indonesia Telco network operators will put on hold for all Sender ID registration. During the freeze period, you may still submit new Sender ID registration requests; however, they will only be processed by operators after the freeze ends.
We appreciate your understanding and cooperation during this time. Posted on
Mar 24, 2025 - 03:36 PDT
Scheduled -
As the Saudi Arabian holiday season approaches, operators have shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:
Freeze Period:
Starts: March 27th Ends: April 6th
Registration Resumption:
Normal processing will resume on April 7th.
Due to Eid al-Fitr holidays, Saudi Operators Zain, STC, and Mobily will put on hold all new Sender ID registrations. During the freeze period, you may still submit new Sender ID registration requests; however, they will only be processed by operators after the freeze ends.
We appreciate your understanding and cooperation during this time.
Mar 21, 2025 - 04:42 PDT
We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.
During this time period, customers that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We have been informed that one of our partners in the Netherlands for the KPN Telecom operator will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID SIM SWAP and Contact Match Addons may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com. Posted on
Apr 02, 2025 - 06:47 PDT
We received notification that the network issues previously reported by Econet Telecom Lesotho (Pty) Ltd (ETL) (651/02) from Lesotho (LS) have been resolved. Econet Telecom Lesotho (Pty) Ltd (ETL) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Econet Telecom Lesotho (Pty) Ltd (ETL) (651/02) from Lesotho (LS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Czech Republic Telefonica (230/02) from Czech Republic (CZ) have been resolved. Czech Republic Telefonica (230/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Czech Republic Telefonica (230/02) from Czech Republic (CZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:36 PM PST - 04/02/25 End Time: 06:47 AM PST - 04/03/25
We received notification that the network issues previously reported by Cellcard (MobiTel) (456/01;18) from Cambodia (KH) have been resolved. Cellcard (MobiTel) (456/01;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Cellcard (MobiTel) (456/01;18) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 5:06 AM PDT - 04/03/25 End Time: 5:45 AM PDT - 04/03/25
We received notification that the network issues previously reported by Hanoi Telecom from Vietnam (VN) have been resolved. Hanoi Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00975113
Apr 3, 07:15 PDT
Investigating -
Start Time: 5:06 AM PDT - 04/03/25 End Time: Ongoing
We received notification that Hanoi Telecom (452/05) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 05:19 AM PDT - 04/03/25 End Time: 06:04 AM PDT - 04/03/25
We received notification that the network issues previously reported by Dito Telecommunity from Philippines (PH) have been resolved. Dito Telecommunity end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Dito Telecommunity (515/66) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by (US) - United States Cellular Corp (311/220;580) from (US) - United States Cellular Corp (311/220;580) have been resolved. (US) - United States Cellular Corp (311/220;580) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00974734
Apr 2, 15:10 PDT
Investigating -
Issue: United States (US) - United States Cellular Corp (311/220;580)
Start Time: 11:47AM PDT - 04/02/25 End Time: Ongoing
Summary:
We currently experience quality degradation toward United States (US) - United States Cellular Corp (311/220;580). SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 2, 08:37 PDT
We received notification from our partner that Sim Swap is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Apr 2, 07:44 PDT
Resolved -
Start Time: 04:53 AM PST - 04/02/25 End Time: 07:17 AM PST - 04/02/25
We received notification that the network issues previously reported by Hi3G (240/02) from Sweden (SE) have been resolved. Hi3G (240/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00974498
Apr 2, 08:17 PDT
Update -
We are continuing to investigate this issue.
Apr 2, 05:06 PDT
Investigating -
Start Time: 04:53 AM PST - 04/02/25 End Time: Ongoing
We received notification that Hi3G (240/02) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 04:45 AM PST - 04/02/25 End Time: 06:42 AM PST - 04/02/25
We received notification that the network issues previously reported by Hi3G (238/06) from Denmark (DK) have been resolved. Hi3G (238/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00974492
Apr 2, 07:05 PDT
Investigating -
Start Time: 04:45 AM PST - 04/02/25 End Time: Ongoing
We received notification that Hi3G (238/06) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Apr 1, 16:48 PDT
Scheduled -
Starting February 2025, URL whitelisting for messages sent toward Taiwan will require additional Know Your Customer (KYC) documentation to comply with regulatory requirements. These documents will be used solely for compliance purposes.
Required KYC Documents To successfully whitelist your URLs, please provide:
- Business registration certificate of the entity (Brand/URL owner) - Passport of the company’s legal representative (Brand/URL owner) - Passport of the individual in charge of operations for all parties involved (including Telesign’s aggregators and Telesign itself; the legal representative's passport is recommended)
Standard Registration Details Required In addition to KYC documentation, please ensure the following details are submitted:
- Brand Legal Entity Name – Your company’s official name - Entity Registration Number – Your business registration number - Entity Website – Your official website - Entity Contact Number – A primary contact number - Message Templates – Examples of messages containing the URLs or phone numbers you wish to register
Action Required To prevent any disruptions, please ensure all relevant details and documents are submitted alongside your message templates.
At this time, no delivery issues have been reported related to this regulation. For any questions or assistance, please reach out to our support team.
Feb 18, 23:47 PST
Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
Resolved -
Start Time: 3:57 AM PDT - 03/30/25 End Time: 1:42 PM PDT - 03/30/25
We received notification that the network issues previously reported by Telco Comores (Telma) from Comoros (KM) have been resolved. Telco Comores (Telma) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00972661
Apr 1, 12:37 PDT
Investigating -
Start Time: 3:57 AM PST - 03/30/25 End Time: Ongoing
We received notification that Comoros (KM) - Telco Comores (Telma) (654/02) from Comoros (KM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Incident date: 04/01/2025 Incident start time: 10:09 AM PDT Incident end time: 10:25 AM PDT
Affected products (services) during this time frame: Omnichannel, PhoneID, and Verify API.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 1, 11:07 PDT
Investigating -
Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Apr 1, 10:26 PDT
We received notification that the network issues previously reported by Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) have been resolved. Smart mobile (Latelz) (456/02;05;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Incident date: 04/01/2025 Incident start time: 07:07 AM PDT Incident end time: 07:28 AM PDT
During this incident there could be delays in DLR reports and MO messages.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 1, 08:14 PDT
Investigating -
Dear Customers and Partners,
We are experiencing instability on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
If you have any questions, please contact us at support@telesign.com.
Apr 1, 07:37 PDT
Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
SF 00973422
Mar 31, 21:09 PDT
Update -
We are continuing to investigate this issue.
Mar 31, 16:16 PDT
We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
We received notification that the SMS carrier partner from United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) will perform planned maintenance on the date and time specified above.
During this time period, customers that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 11:21 AM PDT - 3/31/25 End Time: 2:17 PM PDT - 3/31/25
Previously reported issues with 2-Way SMS delivery toward Colombia (CO) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.
We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
SF 00973324
Mar 31, 14:43 PDT
Investigating -
Start Time: 11:21AM - 3/31/25 End Time: Ongoing
We are currently experiencing issues with 2-Way SMS delivery toward Colombia (CO). Please note that all DSC are impacted. Our team is investigating this issue and we will inform you once we come to a resolution.
We received notification that the network issues previously reported by multiple operators from United Kingdom (GB) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Start Time: 01:53AM PST - 03/31/25 End Time: Ongoing
Summary:
We received notification that Multiple MNOs from United Kingdom (GB) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation addons during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 27, 08:47 PDT
Resolved -
Date:03/29/25 Start Time: 4:41AM PST - 3/29/25 End Time: 08:56 AM PST 3/29/25
We received notification that the network issues previously reported by Al Madar (606/01) from Libya (LY) have been resolved. Al Madar (606/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Mar 29, 08:57 PDT
We received notification that Al Madar (606/01) from Libya (LY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date: 03/28/25 Start Time: 10:23 PM PST End Time: 4:13 AM PST
We received notification that the network issues previously reported by Brazil (BR) - Claro (724/05;12;38) from Brazil (BR) have been resolved. Brazil (BR) - Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Mar 29, 04:13 PDT
Summary: We currently experience quality degradation toward Brazil (BR) - Claro (724/05;12;38). Customers that send SMS messages to Claro (724/05;12;38) users may notice a difficulties in message delivery. Our competent teams are working on solving this issue.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Mar 28, 22:25 PDT
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 26, 09:23 PDT
Resolved -
Date: 03/28/25 Start Time: 10:42 AM PDT End Time: 01:32 PM PDT
We received notification from our partner that the issue previously reported for Phone ID Contact Match, SIM Swap and Subscriber Status addons in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Mar 28, 14:06 PDT
Investigating -
We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status in Canada are experiencing delays. We will inform you as soon as we receive a resolution.
Mar 28, 11:26 PDT
We received notification that Pegaso PCS. (Movistar) (334/03;030) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We received notification that Pegaso PCS. (Movistar) (334/03;030) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Resolved -
Start Time: 05:35 AM PDT - 03/28/25 End Time: 12:19 PM PDT - 03/28/25
We received notification that the network issues previously reported by Eircom Limited (272/03;07;08) from Ireland (IE) have been resolved. Eircom Limited (272/03;07;08) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00972078
Mar 28, 12:20 PDT
Investigating -
Start Time: 05:35 AM PDT - 03/28/25 End Time: Ongoing
We received notification that Eircom Limited (272/03;07;08) from Ireland (IE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Movil SA (Tigo) (732/103;111;165) from Colombia (CO) have been resolved. Movil SA (Tigo) (732/103;111;165) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Movil SA (Tigo) (732/103;111;165) from Colombia (CO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 25, 02:00 PDT
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID Contact Match and Sim Swap addons for United Kingdom Vodafone numbers may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 25, 10:28 PDT
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID Contact Match and Sim Swap addons for United Kingdom Vodafone numbers may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 26, 09:09 PDT
Resolved -
Start Time: 06:45 AM PDT - 03/26/25 End Time: 07:49 AM PDT - 03/26/25
We received notification that the network issues previously reported by Emtel Ltd from Mauritius (MU) have been resolved. Emtel Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Emtel Ltd (617/10) from Mauritius (MU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 06:45 AM PST- 03/26/25 End Time: 07:47 AM PST - 03/26/25
We received notification that the network issues previously reported by Partner Orange from Israel (IL) have been resolved. Partner Orange end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00970880
Mar 26, 08:21 PDT
Investigating -
Start Time: 06:45 - 03/26/25 End Time: Ongoing
We received notification that Partner Orange (425/01;14;26) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Mar 26, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-Mobile
Start Time: 7PM PDT 03/25/25 End Time: 12PM PDT 03/26/25
Summary:
We received notification that the SMS carrier partner from United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) will perform planned maintenance on the date and time specified above.
During this time period, customers with that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 25, 01:55 PDT
Completed -
The scheduled maintenance has been completed.
Mar 25, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - ATT Mobility (310/016;030;150;170;280;380;410;670)
Start Time: 12 AM PST - 03/25/25 End Time: 4 AM PST - 03/25/25
Summary: We received notification that ATT Mobility (310/016;030;150;170;280;380;410;670) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.
During this time period, customers that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Brazil (BR) - Claro (724/05;12;38) from Brazil (BR) have been resolved. Brazil (BR) - Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Mar 24, 13:59 PDT
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Start Time: 10:29 PT - 03/24/25 End Time: Ongoing Summary:
We received notification that Tele Denmark (TDC A/S) (238/01;10) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Resolved -
Start Time: 05:10 AM PDT - 03/24/25 End Time: 05:40 AM PDT - 03/24/25
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00969665
Mar 24, 06:26 PDT
Investigating -
Start Time: 05:10 AM PDT - 03/24/25 End Time: Ongoing
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Mar 24, 04:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 22:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 22:00 PM PST- 03/23/25 End Time: 04:00 AM PST - 03/24/25
Summary: We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
We received notification that the network issues previously reported by Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR)have been resolved. Telefonica Moviles Costa Rica (712/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Telefonica Moviles Costa Rica (712/04) from Costa Rica (CR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Pegaso PCS. (Movistar) from Mexico (MX) have been resolved. Pegaso PCS. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Pegaso PCS. (Movistar) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 03:45 AM PT - 03/21/25 End Time: 08:27 AM PT - 03/21/25
We received notification that the network issues previously reported by Vodafone (602/02) from Egypt (EG) have been resolved. Vodafone (602/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 00968796
Mar 21, 08:43 PDT
Investigating -
Start Time: 3;45 AM PT - 03/21/25 End Time: Ongoing
We received notification that Vodafone (602/02) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) from Venezuela (VE) have been resolved. Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Corporacion Digitel C.A. (DIGITEL) (734/01;02;03) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. During this maintenance period, customers using the Phone ID Contact Match and Number Deactivation addons for UK Vodafone numbers may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Mar 19, 11:15 PDT
Resolved -
Start Time: 05:05 AM PST - 03/20/25 End Time: 02:21 PM PST - 03/20/25
We received notification that the network issues previously reported by Hi3G (240/02) from Sweden (SE) have been resolved. Hi3G (240/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00968260
Mar 20, 16:59 PDT
Investigating -
Start Time: 05:05 AM PST - 03/20/25 End Time: Ongoing
We received notification that Hi3G (240/02) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 5:11 AM PT - 3/20/25 End Time: 02:45 PM PT - 3/20/25
We received notification that the network issues previously reported by Hi3G (238/06) from Denmark (DK) have been resolved. Hi3G (238/06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 00968261
Mar 20, 14:46 PDT
Investigating -
Start Time: 5:11 AM PT - 3/20/25 End Time: Ongoing
We received notification that Hi3G (238/06) from Denmark (DK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Mar 20, 05:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 19:00 PDT
Scheduled -
Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)
Start Time: 07:00 PM PDT - 03/19/25 End Time: 05:00 AM PDT - 03/20/25
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.