Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Active events

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Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Investigating - Start Time: 08:45 PM PDT - 04/20/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward United Arab Emirates (AE).
Please note that all DSC are impacted.
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 00982852

Apr 20, 2025 - 20:54 PDT
Investigating - Start Time: 3PM PST - 3/26/25
End Time: Ongoing

We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00969370

Mar 29, 2025 - 04:11 PDT
Investigating - Start Time: 01:52 AM PDT - 06/06/24
End Time: Ongoing

We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00830691

Mar 19, 2025 - 16:36 PDT
Investigating - Please note that Phone ID Sim Swap service may experience delays toward numbers which belong to United States - T-Mobile.

Date: 03/24/25
Start Time: 08:00 AM PST
End Time: Ongoing


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

We will inform you as soon as we receive a resolution.

If you have any questions, please contact support@telesign.com.

Mar 24, 2025 - 08:00 PDT
Investigating - Start Time: 04:11am PST - 03/12/25
End Time: Ongoing

We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00964696

Mar 16, 2025 - 05:01 PDT
Identified - Date: 03/08/22
End Time: Ongoing

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.

The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.

Recent Telesign StatusPage updates regarding China:
o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024
o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024
o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024
o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024
o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

Jan 07, 2025 - 13:12 PST
API Availability Operational
App Verify Operational
Bulk SMS Operational
Deactivated Numbers Operational
Inbound SMS Operational
Intelligence Operational
Messaging API Operational
Number Masking Operational
Phone ID Operational
Phone ID Contact Operational
Phone ID Live Operational
Phone ID Number deactivation Operational
Phone ID Porting status Operational
Phone ID SIM swap Operational
Silent Verify Operational
SMS Operational
SMS Verify Operational
Verify API Operational
Voice Operational
Voice verify Operational
SMS/SMS Verify - EMEA Degraded Performance
EMEA - All countries Operational
Belgium Operational
France Operational
Germany Operational
United Kingdom Operational
Italy Operational
Poland Operational
Romania Operational
Spain Operational
Turkey Operational
Russia Operational
Egypt Operational
Saudi Arabia Operational
Yemen Operational
Ukraine Operational
U.A.E. Degraded Performance
Portugal Operational
SMS/SMS Verify - APAC Operational
APAC - All countries Operational
China Operational
Australia Operational
Indonesia Operational
India Operational
New Zealand Operational
South Korea Operational
Pakistan Operational
Vietnam Operational
Japan Operational
Philipines Operational
Cambodia Operational
Thailand Operational
Singapore Operational
Malaysia Operational
SMS/SMS Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Argentina Operational
Brazil Operational
Canada Operational
Colombia Operational
Mexico Operational
Chile Operational
Peru Operational
Panama Operational
Voice Verify - EMEA Operational
EMEA - All countries Operational
Algeria Operational
Germany Operational
Egypt Operational
Morocco Operational
Iraq Operational
Zimbabwe Operational
Kenya Operational
Saudi Arabia Operational
United Kingdom Operational
Belgium Operational
Jordan Operational
U.A.E. Operational
Spain Operational
Poland Operational
France Operational
Romania Operational
Qatar Operational
Senegal Operational
Voice Verify - APAC Operational
APAC - All countries Operational
China Operational
India Operational
Bangladesh Operational
Pakistan Operational
Malaysia Operational
Myanmar Operational
Philipines Operational
Australia Operational
Voice Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Brazil Operational
Ecuador Operational
Colombia Operational
Canada Operational
Peru Operational
Guatemala Operational
El Salvador Operational
Argentina Operational
Portals Operational
Unified Portal - https://my.telesign.com Operational
Teleportal - https://teleportal.telesign.com/ Operational
Portal - https://portal.telesign.com Operational
Verify API - Other channels Operational
Viber Operational
WhatsApp Operational
Silent Verify Operational
Voice verify Operational
Email Operational
RCS Operational
Phone ID Contact - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID Contact - APAC Operational
APAC - All countries Operational
China Operational
Myanmar Operational
Phone ID Contact - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID Number Deactivation - EMEA Operational
EMEA - All countries Operational
Germany Operational
Italy Operational
Switzerland Operational
Sweden Operational
Ireland Operational
Denmark Operational
Phone ID Number Deactivation - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Mexico Operational
Phone ID Number Deactivation - APAC Operational
APAC - All countries Operational
China Operational
Phone ID Porting Status - EMEA Operational
EMEA - All countries Operational
Germany Operational
France Operational
United Kingdom Operational
Netherlands Operational
Phone ID Porting Status - APAC Operational
APAC - All countries Operational
Japan Operational
Indonesia Operational
Phone ID Porting Status - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Brazil Operational
Canada Operational
Phone ID Live - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Phone ID Live - APAC Operational
APAC - All countries Operational
Indonesia Operational
Philipines Operational
Australia Operational
New Zealand Operational
Pakistan Operational
Thailand Operational
Bangladesh Operational
Phone ID Additional add-ons Operational
Age verify Operational
Breached number check Operational
Call forward detection Operational
Contact match Operational
Contact plus Operational
Device info Operational
Subscriber status Operational
Phone ID Live - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Canada Operational
Phone ID Porting History - EMEA Operational
EMEA - All countries Operational
South Africa Operational
Phone ID Porting History - APAC Operational
APAC - All countries Operational
Phone ID Porting History - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Colombia Operational
Brazil Operational
Phone ID SIM Swap - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Netherlands Operational
South Africa Operational
Phone ID SIM Swap - APAC Operational
APAC - All countries Operational
Australia Operational
Phone ID SIM Swap - NA & LATAM Degraded Performance
NA & LATAM - All countries Operational
United States Degraded Performance
Canada Operational
Colombia Operational
Brazil Operational
Puerto Rico Operational
Messaging API - Other channels Operational
Email Operational
RCS Operational
Viber Operational
WhatsApp Operational
Voice - EMEA Operational
EMEA - All countries Operational
Germany Operational
Voice - APAC Operational
APAC - All countries Operational
China Operational
Voice - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - APAC Operational
APAC - All countries Operational
China Operational
Intelligence Operational
Intelligence Operational
Regulatory Updates Operational
EMEA Operational
APAC Operational
NA & LATAM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Regulatory Update - UK SID Whitelisting Introduced Jan 6, 2025 03:29 - Jun 7, 2025 06:29 PDT

📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.

Posted on Jan 06, 2025 - 03:27 PST

Regulatory Update - China Signature Changes for Non-Local Companies - China Mobile Jan 7, 2025 13:06 - Jun 8, 2025 16:06 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled - Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
- Signature: 【通乐信】
- Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

- Previously registered signature
- Chinese company name
- Business Certificate
- Unified credit code of the company
- Contact Name
- Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.

Jan 07, 2025 - 13:05 PST

Regulatory Update: 📢 Important Announcement: China Registration Process Change Apr 16, 2025 13:30 - Sep 13, 2025 13:30 PDT

Scheduled - There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:

1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".

2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)

3. Trademark (The trademark must be registered on the China Trademark Network.)

Apr 16, 2025 - 02:35 PDT

Contact, Contact Match, Number Deactivation and Subscriber Status Scheduled Maintenance - United States and Canada Apr 26, 2025 21:00 - Apr 27, 2025 00:00 PDT

Start Date/Time: 04/26/25 09:00 PM PDT
End Date/Time: 04/27/25 12:00 AM PDT

We have been informed that one of our partners in the United States and Canada will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact, Contact Match, Number Deactivation and Subscriber Status during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Posted on Apr 25, 2025 - 17:14 PDT

Operator Service Alert - Planned Maintenance - United States (US) - Verizon Wireless (310/004;006;010;012;590) - 4/27/25 - 5/1/25 Apr 27, 2025 21:00 - May 1, 2025 00:00 PDT

US Operator - Verizon Wireless (310/004;006;010;012;590) Maintenance

Date: 4/27/25 - 5/1/25
Start Time: 9:00PM PDT 4/27/25
End Time: 12:00AM PDT 5/1/25

Summary:
We received notification that Verizon Wireless (310/004;006;010;012;590) from United States (US) will perform planned maintenance on the date and time specified above.
Clients may experience delayed or failed 10DLC traffic towards Verizon Wireless (310/004;006;010;012;590), so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF 00983817

Posted on Apr 23, 2025 - 03:01 PDT

Operator Service Alert -Planned Maintenance - United States (US) - T-MOBILE - 04/28/25 - 04/29/25 Apr 28, 2025 18:00 - Apr 29, 2025 05:00 PDT

Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 6 PM PT - 04/28/25
End Time: 5 AM PT - 04/29/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00985551

Posted on Apr 25, 2025 - 13:38 PDT

Operator Service Alert - Canada (CA) - Bell Mobility Inc (302/610;630;640;651;655;660;690;880) - 05/01/25 May 1, 2025 04:00-05:30 PDT

Issue: Planned Maintenance - Canada (CA) - Bell Mobility Inc (302/610;630;640;651;655;660;690;880)

Start Time: 4 AM PDT - 05/01/25
End Time: 5:30 AM PDT - 05/01/25

Summary:
We received notification that Bell Mobility Inc (302/610;630;640;651;655;660;690;880) from Canada(CA) will perform planned maintenance on the date and time specified above.
SMS messages to Bell Mobility Inc (302/610;630;640;651;655;660;690;880) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00985586

Posted on Apr 25, 2025 - 15:06 PDT
Apr 25, 2025
Completed - The scheduled maintenance has been completed.
Apr 25, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 24, 18:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE

Start Time: 6 PM PST - 04/24/25
End Time: 5 AM PST - 04/25/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00983776

Apr 22, 14:16 PDT
Apr 24, 2025
Resolved - This incident has been resolved.
Apr 24, 18:16 PDT
Update - Issue: US Operator - Small Carriers Quality degradation

Date: 04/24/25
Start Time: 11:35 AM PST
End Time: 12:05 PM PST

Summary:
This incidents has been resolved. Thank you for your patience and understanding.

SF 00984958

Apr 24, 12:26 PDT
Investigating - Issue: US Operator - Small Carriers Quality degradation

Date: 04/24/25
Start Time: 11:35 PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 24, 12:03 PDT
Resolved - Start Time: 4:42AM PDT - 4/24/25
End Time: 9:40AM PDT - 4/24/25

We received notification that the network issues previously reported by Virgin KSA (420/05)] from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00984705

Apr 24, 10:14 PDT
Investigating - Start Time: 4:42AM PDT - 4/24/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00984705

Apr 24, 04:50 PDT
Resolved - Start Time: 9:28 PM PDT - 04/23/25
End Time: 11:56 PM PDT - 04/23/25

We received notification that the network issues previously reported by Claro Chile (730/03) from Chile (CL) have been resolved. Claro Chile (730/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00984487

Apr 24, 00:33 PDT
Investigating - Start Time: 9:28 PM PDT - 04/23/25
End Time: Ongoing

We received notification that Claro Chile (730/03) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00984487

Apr 23, 21:33 PDT
Apr 23, 2025
Resolved - Start Time: 08:35 PM PST - 04/23/25
End Time: 10:15 PM PST - 04/23/25

We received notification that the network issues previously reported by Syratel (417/01) from Syria (SY) have been resolved. Syratel (417/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00984470

Apr 23, 22:45 PDT
Investigating - Start Time: 08:35 PM PST - 04/23/25
End Time: Ongoing

We received notification that Syratel (417/01) from Syria (SY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00984470

Apr 23, 20:39 PDT
Resolved - Start Time: 05:53 PM PST - 04/23/25
End Time: 08:01 PM PST - 04/23/25

We received notification that the network issues previously reported by 8ta (655/02;05) from South Africa (ZA) have been resolved. 8ta (655/02;05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00984420

Apr 23, 20:21 PDT
Investigating - Start Time: 05:53 PM PST - 04/23/25
End Time: Ongoing

We received notification that South Africa (ZA) from 8ta (655/02;05) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00984420

Apr 23, 17:56 PDT
Resolved - Start Time: 11:56 AM PDT - 04/23/25
End Time: 01:35 PM PDT - 04/23/25

We received notification that the network issues previously reported by ATM Mobilis (603/01) from Algeria (DZ) have been resolved. ATM Mobilis (603/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00984304

Apr 23, 14:15 PDT
Investigating - Start Time: 11:56 AM PDT - 04/23/25
End Time: Ongoing

We received notification that Algeria (DZ) - ATM Mobilis (603/01) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00984304

Apr 23, 12:00 PDT
Completed - The scheduled maintenance has been completed.
Apr 23, 02:10 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 23:30 PDT
Scheduled - Issue: Planned Maintenance - United States (US)

Start Time: 09:00 pm PDT - 04/22/25
End Time: 02:00 am PDT - 04/23/25

Summary:

We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.

During this time period, customers that send SMS messages to US Operator's users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00983715

Apr 22, 23:29 PDT
Apr 22, 2025
Completed - The scheduled maintenance has been completed.
Apr 22, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 15:15 PDT
Scheduled - Date: 04/22/2025
Start Time: 03:15 PM PDT
End Time: 07:45 PM PDT

We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match for Vodafone numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Apr 22, 06:12 PDT
Completed - The scheduled maintenance has been completed.
Apr 22, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 22:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 10 PM PT - 4/21/25
End Time: 4 AM PT - 4/22/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00982071

Apr 17, 14:33 PDT
Apr 21, 2025
Completed - The scheduled maintenance has been completed.
Apr 21, 15:27 PDT
Scheduled - As Thailand Songkran holiday approaches, Thailand True operator has shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:

Freeze Period:
10th till 21st April 2025

Registration Resumption:
Registration of New Sender ID will be back to normal on 22nd April 2025.

As the scheduled date is approaching and we have yet to receive any information regarding the other operators, we will provide an update as soon as we receive any communication from them.

We appreciate your understanding and cooperation during this time.

Apr 9, 03:26 PDT
Resolved - Start Time: 10:40 AM PST - 04/21/25
End Time: 11:59 AM PST - 04/21/25

We received notification that the network issues previously reported by Safaricom Limited (639/02) from Kenya (KE) have been resolved. Safaricom Limited (639/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00983185

Apr 21, 12:19 PDT
Investigating - Start Time: 10:40 AM PST - 04/21/25
End Time: Ongoing

We received notification that Safaricom Limited (639/02) from Kenya (KE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00983185

Apr 21, 10:48 PDT
Apr 20, 2025
Resolved - Start Time: 08:52 PM PST - 04/20/25
End Time: 05:50 PM PST - 04/20/25

We received notification that the network issues previously reported by G-Mobile LLC (428/06;98) from Mongolia (MN) have been resolved. G-Mobile LLC (428/06;98) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00982855

Apr 20, 23:34 PDT
Investigating - Start Time: 08:52 PM PST - 04/20/25
End Time: Ongoing

We received notification that G-Mobile LLC (428/06;98) from Mongolia (MN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00982855

Apr 20, 20:54 PDT
Resolved - Start Time: 9:40 PM PDT - 04/20/25
End Time: 10:50 PM PDT - 04/20/25

We received notification that the network issues previously reported by Partner Orange (425/01;14;26) from Israel (IL) have been resolved. Partner Orange (425/01;14;26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00982884

Apr 20, 23:30 PDT
Investigating - Start Time: 9:40 pm PDT - 04/20/25
End Time: Ongoing

We received notification that Partner Orange (425/01;14;26) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00982884

Apr 20, 21:52 PDT
Resolved - Date: 04/20/25
Start Time: 9:42 PM PDT - 04/20/25
End Time: 10:50 PM PDT - 04/20/25

We received notification that the network issues previously reported by MCI/TCI (432/11;19;70) from Iran (IR) have been resolved. MCI/TCI (432/11;19;70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Apr 20, 23:27 PDT
Investigating - Start Time: 9:42PM PDT - 04/20/25
End Time: Ongoing

We received notification that Iran (IR) - MCI/TCI (432/11;19;70) from Iran is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00982883

Apr 20, 21:46 PDT
Resolved - Start Time: 10:20PM PDT - 04/20/25
End Time: 10:50PM PDT - 04/20/25

We received notification that the network issues previously reported by Indigo Tajikistan (TCell) (436/01;02;12) from Tajikistan (TJ) have been resolved. Indigo Tajikistan (TCell) (436/01;02;12) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00982896

Apr 20, 23:10 PDT
Investigating - Start Time: 10:20PM PDT - 04/20/25
End Time: Ongoing

We received notification that Tajikistan (TJ) - Indigo Tajikistan (TCell) (436/01;02;12) from Tajikistan (TJ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00982896

Apr 20, 22:24 PDT
Apr 19, 2025

No incidents reported.

Apr 18, 2025
Resolved - Start Time: 9:52 AM PDT 04/18/25
End Time: 2:16 PM PDT 04/18/25

We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CA) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00982379

Apr 18, 14:33 PDT
Investigating - Start Time: 9:52 AM PDT 04/18/25
End Time: Ongoing

We received notification that Cameroon (CM) - Orange Cameroun S.A. (624/02) from Cameroon (CA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00982379

Apr 18, 09:57 PDT
Resolved - Start Date: 04/17/2025
Start Time: 11:28 PM PDT
End Date: 04/18/2025
End Time: 05:47 AM PDT

We received notification from our partner that previously reported Phone ID Contact issues have been resolved. You should no longer experience delays, as all services are back to functioning properly.

Apr 18, 07:00 PDT
Identified - Date: 04/18/2025
Start Time: 11:28 PM PDT
End Time: Ongoing

We received notification from our partner that Contact is currently having issues worldwide, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 18, 00:09 PDT
Apr 17, 2025
Resolved - Start Time: 1:37 PM PDT - 4/16/25
End Time: 3:57 AM PDT - 4/17/25

We received notification that the network issues previously reported by Moov (Atlantique Telecom - Etisalat) (612/02) from Cote d'Ivoire (CI) have been resolved. Moov (Atlantique Telecom - Etisalat) (612/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00981463

Apr 17, 06:09 PDT
Investigating - Start Time: 1:37 PM PT - 4/16/25
End Time: Ongoing

We received notification that Moov (Atlantique Telecom - Etisalat) (612/02) from Cote d'Ivoire (CI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00981463

Apr 16, 13:38 PDT
Apr 16, 2025
Resolved - Date: 4/16/25
Start Time: 9:55 PM PST
End Time: 10:20 PM PST

Previously experienced quality degradation toward Brazil (BR) - Claro (724/05;12;38) is resolved.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Apr 16, 22:32 PDT
Identified - Date: 4/16/25
Start Time: 9:55PM PST
End Time: Ongoing

Summary:
We currently experience quality degradation toward Brazil (BR) - Claro (724/05;12;38) - 4/16/25. Customers that send SMS messages to Claro (724/05;12;38) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 16, 21:56 PDT
Resolved - Start Time: 5:41 PM PT - 04/16/25
End Time: 8:30 PM PT - 04/17/25

We received notification that the network issues previously reported by Vodafone Ghana (620/02) from Ghana (GH) have been resolved. Vodafone Ghana (620/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00981529

Apr 16, 20:31 PDT
Investigating - Start Time: 5:41 PM PST - 04/16/24
End Time: Ongoing

We received notification that Vodafone Ghana from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00981529

Apr 16, 17:47 PDT
Resolved - Date: 04/16/2025
Start Time: 10:00 AM PDT
End Time: 01:56 PM PDT

We received notification from our partner that the issue previously noticed in Canada, for Phone ID Contact Match, Sim Swap and Subscriber Status Service, has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Apr 16, 14:58 PDT
Identified - Date: 04/16/2025
Start Time: 10:00 AM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Contact Match, Sim Swap and Subscriber Status are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 16, 12:51 PDT
Resolved - Start Time: 09:31 AM PDT - 04/16/25
End Time: 10:22 AM PDT - 4/16/25

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00981368

Apr 16, 11:40 PDT
Investigating - Start Time: 09:31 AM PDT - 04/16/25
End Time: Ongoing

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00981368

Apr 16, 09:45 PDT
Resolved - Date: 04/15/25
Start Time: 10:40am PDT
End Time: 1:35AM PDT 4/16/25

Summary:

This issue has been resolved.
Customers that send SMS messages to Claro (724/05;12;38) users will not have difficulties in message delivery.

If you have any questions, please contact us at support@telesign.com.

Apr 16, 01:38 PDT
Identified - Date: 04/15/25
Start Time: 10:40am PDT
End Time: Ongoing

Summary:
We currently experience quality degradation toward Brazil (BR) - Claro (724/05;12;38). Customers that send SMS messages to Claro (724/05;12;38) users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Apr 15, 11:00 PDT
Resolved - Start Time: Start Time: 10:41PM PDT - 04/15/25
End Time: 1:35AM PDT - 4/16/25

We received notification that the network issues previously reported by ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) have been resolved. ENTEL PCS Telecomunicaciones (730/01;10;19) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00981016

Apr 16, 01:36 PDT
Investigating - Start Time: 10:41PM PDT - 04/15/25
End Time: Ongoing

We received notification that ENTEL PCS Telecomunicaciones (730/01;10;19) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00981016

Apr 15, 22:50 PDT
Apr 15, 2025
Completed - The scheduled maintenance has been completed.
Apr 15, 20:05 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT
Scheduled - Date: 04/15/2025
Start Time: 04:00 PM PDT
End Time: 08:05 PM PDT

We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match for Vodafone numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Apr 15, 13:41 PDT
Resolved - Start Time: 05:57 PM PST - 04/15/25
End Time: 07:05 PM PST - 04/15/25

We received notification that the network issues previously reported by Telecom Egypt (602/04) from Egypt (EG) have been resolved. Telecom Egypt (602/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00980914

Apr 15, 19:25 PDT
Investigating - Start Time: 05:57 PM PST - 04/15/25
End Time: Ongoing

We received notification that Telecom Egypt (602/04) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00980914

Apr 15, 18:02 PDT
Apr 14, 2025

No incidents reported.

Apr 13, 2025
Completed - The scheduled maintenance has been completed.
Apr 13, 09:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 02:00 PDT
Scheduled - Date: 04/13/2025
Start Time: 02:00 PM PDT
End Time: 09:00 PM PDT

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Addons: Contact Match, SIM Swap, Age Verify, Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Apr 9, 08:42 PDT
Resolved - Start Time: 9:51 PM PDT - 04/12/25
End Time: 3:54 AM PDT - 04/13/25

We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00979626

Apr 13, 04:12 PDT
Investigating - Start Time: 9:51 PM PDT - 04/12/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00979626

Apr 12, 21:57 PDT
Apr 12, 2025
Resolved - Start Time: 01:59AM PDT - 04/12/25
End Time: 07:39AM PDT - 04/12/25

We received notification that the network issues previously reported by G-Mobile LLC (428/06;98) from Mongolia have been resolved. G-Mobile LLC (428/06;98) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00979479

Apr 12, 10:44 PDT
Investigating - Start Time: 01:59AM PDT - 04/12/25
End Time: Ongoing

We received notification that G-Mobile LLC (428/06;98) from Mongolia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00979479

Apr 12, 02:04 PDT
Apr 11, 2025
Resolved - Start Time: 05:34 AM PDT - 04/11/24
End Time: 06:45 AM PDT - 04/11/24

We received notification that the network issues previously reported by Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) have been resolved. Nepal Mobile (Nepal Telecom) (429/01;03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00979170

Apr 11, 06:45 PDT
Investigating - Start Time: 05:34 AM PDT - 04/11/24
End Time: Ongoing

We received notification that Nepal Mobile (Nepal Telecom) (429/01;03) from Nepal (NP) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00979170

Apr 11, 05:36 PDT