We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Investigating - Start Time: 01:52 AM PDT - 06/06/24 End Time: Ongoing
We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.
The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.
Recent Telesign StatusPage updates regarding China: o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024 o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024 o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024 o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024 o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024 o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024
Jan 07, 2025 - 13:12 PST
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive) 2. Message Content Sample (including any URLs if present in the content) 3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated. Posted on
Jan 06, 2025 - 03:27 PST
Scheduled -
There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:
1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".
2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)
3. Trademark (The trademark must be registered on the China Trademark Network.)
Apr 16, 2025 - 02:35 PDT
Scheduled -
Dear valued clients, please be advised of an important change taking effect soon.
Starting June 1st, 2025, a monthly fee of $30 will be introduced for all Sender IDs associated with the Kazakhstan network KaR-Tel LLP (Beeline - 401/01).
This fee will apply to both newly registered Sender IDs and those already approved.
We recommend reviewing your current Sender ID usage to ensure alignment with this update.
Thank you for your continued cooperation and understanding.
May 20, 2025 - 03:22 PDT
Scheduled -
As the Saudi Arabian holiday season approaches, operators have shared important updates regarding their holiday freeze period. Please review the key details below to ensure uninterrupted service:
Freeze Period:
Starts: June 5th Ends: June 15th
Registration Resumption:
Normal processing will resume on June 16th.
Due to Eid al-Adha holidays, Saudi Operators will put on hold all new Sender ID registrations. During the freeze period, you may still submit new Sender ID registration requests; however, they will only be processed by operators after the freeze ends.
May 29, 2025 - 01:02 PDT
Scheduled -
The ComReg (Irish regulatory authority) portal is now live. All companies can register their Sender IDs directly via the following link: https://senderid.comreg.ie/sender-id-sign-up.
The deadline to complete Sender ID registration is July 3rd. After this date, any unregistered Sender IDs will be replaced with a default ID such as “LikelySCAM”. Additionally, starting October 3rd, all traffic from unregistered Sender IDs will be fully blocked.
For more information about the Sender ID Registry, please go to ComReg’s official Sender ID webpage at: www.comreg.ie/senderid.
Thank you for your continued cooperation and understanding. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 29, 2025 - 08:48 PDT
Per recent update from Colombian SMS regulators, marketing traffic in Colombia that falls outside the local regulator's approved timeframes will now be automatically queued for delivery the following business day.
Approved Timeframes (Colombia Local Time UTC-5): • Monday to Friday: 7:00 AM - 7:00 PM • Saturday: 8:00 AM - 3:00 PM • Sunday: No marketing traffic permitted
SMS Campaign types impacted by this change:
Collection notices, loan communications, financial services, promotions, and any messages encouraging commercial engagement.
Regulatory Reference: Colombian Law #2300/2023 (July 10, 2023) - GOV.CO
Special Requests: If you require after-hours delivery for specific campaigns, please submit your business case to Telesign Support including: • Expected volume • Campaign examples • Justification Posted on
May 30, 2025 - 07:18 PDT
Scheduled -
We have recently received new regulations pertaining to China Mobile, specifically concerning the inclusion of phone numbers and website URLs in message content.
#Regulation Scope - Effective Date: June 1, 2025 - Applicable Traffic: All traffic destined for China (from our perspective, this includes both international and local traffic). - Note: From the perspective of Chinese operators, "Generic" traffic without any signature registered is still considered "local" traffic to China. Generic traffic serves as a workaround for international traffic and operates on a best-effort basis.
#Regulation Details 1. Content Restrictions - China Mobile will block any messages containing phone numbers or URLs hosted outside of China. - Phone numbers with country codes outside of China will be classified as "hosted outside China." - URLs with IP addresses hosted outside of China will be classified as "hosted outside China."
2. Approval Process for Compliant Content - Messages containing phone numbers and URLs hosted within China may be delivered, provided that customers: - Submit the content for review. - Obtain whitelisting approval prior to sending any traffic.
3. Submission Requirements - URL Format: Only the second-level domain needs to be declared; a complete link is not required. Examples: domainA.com; domainB.com - China Telecom Requirements: Each whitelist request per signature may include a maximum of 1 URL and 2 phone numbers.
Currently, there are no delivery issues associated with this regulation. However, to ensure full compliance with the new requirements, please adhere to the following guidelines: 1. All URLs and/or phone numbers included in your messages must be registered alongside your local signatures. Messages containing unregistered URLs or phone numbers will be blocked from delivery. 2. For traffic using a generic signature, we recommend omitting URLs and phone numbers from your content to avoid potential delivery disruptions.
Your prompt attention to these requirements is greatly appreciated. Should you have any questions or require further clarification, please do not hesitate to contact us.
May 27, 2025 - 02:24 PDT
Summary: We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com. Posted on
Jun 06, 2025 - 13:17 PDT
Date: 06/10/25 Start Time: 22:00 PST End Time: 23:30 PST
We have been informed that one of our partners in Netherlands will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com. Posted on
May 22, 2025 - 00:38 PDT
Issue: Planned Maintenance - Mexico (MX) - ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)
Start Time: 11:00 PM PDT - 06/10/25 End Time: 02:00 AM PDT - 06/11/25
Summary: We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) will perform planned maintenance on the date and time specified above. SMS messages to ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Start Time: 7:59 AM PDT - 06/10/25 End Time: 9:41 AM PDT - 06/10/25
We received notification that the network issues previously reported by Tele2 UAB (246/03) from Lithuania (LT) have been resolved. Tele2 UAB end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01007359
Jun 10, 10:06 PDT
Investigating -
Start Time: 7:59 AM PST - 06/10/25 End Time: Ongoing
We received notification that Tele2 UAB (246/03) from Lithuania (LT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 7:52 AM PDT - 06/10/25 End Time: 8:53 AM PDT - 06/10/25
We received notification that the network issues previously reported by Comviq (Tele2) from Sweden have been resolved. Comviq (Tele2) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01007356
Jun 10, 09:15 PDT
Update -
Start Time: 7:52 AM PDT - 06/10/25 End Time: Ongoing
We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
SF 01007356
Jun 10, 08:06 PDT
Investigating -
Start Time: 7:52 AM PDT - 06/10/25 End Time: Ongoing
We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jun 6, 13:16 PDT
We received notification that the issue previously reported for Phone ID Contact in the United States have been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Jun 10, 00:20 PDT
Investigating -
We have received notification that services for Phone ID Contact in the United States are experiencing delays. We will inform you as soon as we receive a resolution.
Jun 9, 22:46 PDT
We received notification that the network issues previously reported by Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) have been resolved. Odido Netherlands B.V. (204/02;16;20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Odido Netherlands B.V. (204/02;16;20) from Netherlands (NL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We have received notification that US Operator T-Mobile will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to T-Mobile users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This T-Mobile operator maintenance will not affect other US operators.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Jun 6, 14:37 PDT
We received notification that the network issues previously reported by Etisalat (602/03) from Egypt (EG) have been resolved. Etisalat (602/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Etisalat (602/03) from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Etisalat (424/02) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Completed -
The scheduled maintenance has been completed.
Jun 8, 16:06 PDT
Scheduled -
We will be undergoing scheduled maintenance during this time.
Jan 7, 13:07 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 13:07 PST
Scheduled -
Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html
We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:
- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes: - Signature: 【通乐信】 - Code: 7654321
If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:
- Previously registered signature - Chinese company name - Business Certificate - Unified credit code of the company - Contact Name - Contact ID number
We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA ) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01006380
Jun 8, 15:01 PDT
Identified -
Start Time: 12:31 PM PDT End Time: Ongoing
We received notification that Virgin KSA from Saudi Arabia (SA )is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 6, 03:35 PDT
Resolved -
Start Time: 11:07 AM PST - 06/07/25 End Time: 7:44 PM PST - 06/07/25
We received notification that the network issues previously reported by MTN Uganda (641/10) from Uganda (UG) have been resolved. MTN Uganda (641/10) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01006249
Jun 7, 21:29 PDT
Investigating -
Start Time: 11:07 AM PST - 06/07/25 End Time: Ongoing
We received notification that MTN Uganda (641/10) from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 3:38 AM PST - 06/07/25 End Time: 8:37 AM PST - 06/07/25
We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 7, 08:38 PDT
Investigating -
Start Time: 3:38 AM PST - 06/07/25 End Time: Ongoing
We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Start Time: 9:29 PM - 06/06/25 End Time: Ongoing Summary:
We received notification that Claro from Brazil is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We received notification that the network issues previously reported by MTN Uganda from Uganda (UG) have been resolved. MTN Uganda end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that MTN Uganda from Uganda (UG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
This incident has been resolved.
Jun 6, 04:52 PDT
Investigating -
Issue: Australia (AU) - Vodafone Quality degradation
Start Time: 11:30 PM PDT - 06/05/25
Summary:
We received notification that Vodafone from Australia (AU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
We received notification that the network issues previously reported by Entel Peru S.A. (716/07;17;31) from Peru have been resolved. Entel Peru S.A. (716/07;17;31) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Entel Peru S.A. (716/07;17;31) from Peru (PE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 11:49 PM PDT - 06/04/25 End Time: 3:03 AM PDT - 06/05/25
We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. [OPERATOR NAME] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Virgin KSA from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in the UK will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 28, 10:14 PDT
Resolved -
Start Time: 4:24 AM PDT - 06/04/25 End Time: 5:37 AM PDT - 06/04/25
We received notification that the network issues previously reported by Comviq (Tele2) from Sweden (SE) have been resolved. Comviq (Tele2) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01004754
Jun 4, 05:54 PDT
Investigating -
Start Time: 4:24 AM PDT - 06/04/25 End Time: Ongoing
We received notification that Comviq (Tele2) from Sweden (SE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 1:11 AM PDT - 06/04/25 End Time: 4:09 AM PDT - 06/04/25
We received notification that the network issues previously reported by Partner Orange (425/01;14;26) from Israel (IL) have been resolved. Partner Orange (425/01;14;26) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01004654
Jun 4, 05:17 PDT
Investigating -
Start Time: 1:11 AM PDT - 06/04/25 End Time: Ongoing
We received notification that Partner Orange (425/01;14;26) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
Jun 3, 04:31 PDT
Resolved -
Start Time: 9:09 PM PDT - 06/02/25 End Time: 12:59 AM PDT - 06/03/25
We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Virgin KSA from Saudi Arabia (SA)is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by 9Mobile (Etisalat) (621/60) from Nigeria (NG) have been resolved. 9Mobile (Etisalat) (621/60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that 9Mobile (Etisalat) (621/60) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time: 5:37 AM PDT - 5/31/25 End Time: 02:35 PM PDT - 5/31/25
We received notification that the network issues previously reported by Nigeria (NG) - 9Mobile (Etisalat) (621/60) from Nigeria (NG) have been resolved. Nigeria (NG) - 9Mobile (Etisalat) (621/60) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01002922
May 31, 14:36 PDT
Investigating -
Start Time: 5:37 AM PDT - 5/31/25 End Time: Ongoing
We received notification that Nigeria (NG) - 9Mobile (Etisalat) (621/60) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Orange Cameroun S.A. (624/02) from Cameroon (CM) have been resolved. Orange Cameroun S.A. (624/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Orange Cameroun S.A. (624/02) from Cameroon (CM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Date:MM/DD/YY Start Time: 8:58 AM PDT - 5/31/25 End Time: 9:39 AM PDT - 5/31/25
We received notification that the network issues previously reported by Afghanistan (AF) - Roshan (412/20) from Afghanistan (AF) have been resolved. Afghanistan (AF) - Roshan (412/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
May 31, 11:33 PDT
Investigating -
Start Time: 8:58 AM PDT - 5/31/25 End Time: Ongoing
We received notification that Afghanistan (AF) - Roshan (412/20) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Resolved -
Start Time 9:09 AM PDT - 5/31/25 End Time: 9:43 AM PDT - 5/31/25
We received notification that the network issues previously reported by Iran (IR) - MCI/TCI (432/11;19;70) from Iran (IR) have been resolved. Iran (IR) - MCI/TCI (432/11;19;70) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF 01002946
May 31, 10:40 PDT
Investigating -
Start Time: 9:09 AM PDT - 5/31/25 End Time: Ongoing
We received notification that Iran (IR) - MCI/TCI (432/11;19;70) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Personal GSM 1900 (722/02;020;34;034;340;341;36;036) from Argentina (AR) have been resolved. Personal GSM 1900 (722/02;020;34;034;340;341;36;036) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Personal GSM 1900 (722/02;020;34;034;340;341;36;036) from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Hanoi Telecom (452/05) from Vietnam (VN) have been resolved. Hanoi Telecom (452/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Hanoi Telecom (452/05) from Vietnam (VN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Resolved -
Date: 05/29/25 Start Time: 11 AM PDT End Time: 04 PM PDT
We received notification from our partner that the issue previously noticed in the UK has been resolved. End users should no longer experience issues, as all services are back to functioning properly.
May 29, 17:12 PDT
Identified -
Date: 05/29/25 Start Time: 11 AM PDT End Time: Ongoing
We have been informed that one of our partners in the United Kingdom, for Vodafone numbers, is experiencing an outage. Customers using the Number Deact during this period may experience temporary issues for Vodafone numbers. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 29, 14:06 PDT
Summary: We received notification that T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Summary: We received notification that Carrier Partner from United States (US) will perform planned maintenance on the date and time specified above. SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Summary: We received notification that United States (US) - Carrier Partner will perform planned maintenance on the date and time specified above. SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
Completed -
The scheduled maintenance has been completed.
May 28, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 09:00 PDT
Scheduled -
Start Date: 05/27/25 Start Time: 09:00 AM PDT End Date: 05/28/25 End Time: 02:00 AM PDT
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID [Addon Name] during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 22, 03:06 PDT
We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Age Verify during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 27, 00:25 PDT
We have been informed that one of our partners in the UK will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match and Sim Swap during this maintenance period may experience temporary delays. We recommend planning accordingly.
If you have any questions, please contact us at support@telesign.com.
May 26, 06:49 PDT
Resolved -
Start Time: 03:10 AM PDT - 05/27/25 End Time: 05:12 AM PDT - 05/27/25
We received notification that the network issues previously reported impacting 10DLC traffic from United States (US) have been resolved. 10DLC traffic end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
Investigating -
Issue: United States (US) - ALL MNOs
Start Time: 03:10 AM PDT - 05/27/25 End Time: ongoing
Summary:
We currently experience quality degradation toward United States (US) - ALL MNOs SMS messages towards these operator(s) may face delays or difficulties in delivery.
Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.
Resolved -
Start Time: 1:34 AM PDT - 05/27/25 End Time: 4:15 AM PDT - 05/27/25
We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
SF - 01000316
May 27, 04:16 PDT
Investigating -
Start Time: 4:34 AM PDT - 05/27/25 End Time: Ongoing
We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET)] is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.