Issue: United States (US) - Multiple operators Quality degradation - 10DLC
Start Time: 09:20 am PDT - 08/21/25 End Time: 10:30 am PDT - 08/21/25
We received notification that the network issues previously reported have been resolved. The end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Posted Aug 21, 2025 - 10:37 PDT
Investigating
Issue: United States (US) - Multiple operators Quality degradation - 10DLC
Start Time: 09:20am PDT - 08/21/25 End Time: Ongoing
Summary:
We received notification that multiple MNOs from United States (US) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
Posted Aug 21, 2025 - 09:46 PDT
This incident affected: SMS/SMS Verify - NA & LATAM (United States).