Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Active events

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Identified - Date: 03/08/22
End Time: Ongoing

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

Jan 13, 2025 - 01:01 PST
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.

The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.

Recent Telesign StatusPage updates regarding China:
o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024
o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024
o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024
o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024
o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

Jan 07, 2025 - 13:12 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 06, 2025 - 04:07 PST
Scheduled - New Zealand operators have announced the Christmas/New Year freeze period dates:
Freeze Dates:
The freeze will begin on December 6th and last until January 27th.
Registration Deadline:
To ensure that Short Code (SC) registrations are completed before the freeze, the last day to submit registrations is November 29th.
Approvals/Activations Resumption:
Short Code approvals and activations will resume on January 27th.

During the freeze period, you can still submit requests for new Short Codes. However, they will not be activated or approved until after the freeze ends on January 27th

Thank you for your understanding and cooperation during this time.

Jan 6, 2025 04:07 - Jan 27, 2025 00:07 PST














Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

SMS/SMS Verify - EMEA Operational
EMEA - All countries Operational
Belgium Operational
Egypt Operational
France Operational
Germany Operational
Italy Operational
Poland Operational
Portugal Operational
Romania Operational
Russia Operational
Saudi Arabia Operational
Spain Operational
Turkey Operational
U.A.E. Operational
Ukraine Operational
United Kingdom Operational
Yemen Operational
SMS/SMS Verify - APAC Operational
APAC - All countries Operational
Australia Operational
Cambodia Operational
China Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Pakistan Operational
Philipines Operational
Singapore Operational
South Korea Operational
Thailand Operational
Vietnam Operational
SMS/SMS Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
Argentina Operational
Brazil Operational
Canada Operational
Chile Operational
Colombia Operational
Mexico Operational
Panama Operational
Peru Operational
United States Operational
Voice Verify - EMEA Operational
EMEA - All countries Operational
Algeria Operational
Belgium Operational
Egypt Operational
France Operational
Germany Operational
Iraq Operational
Jordan Operational
Kenya Operational
Morocco Operational
Poland Operational
Qatar Operational
Romania Operational
Saudi Arabia Operational
Senegal Operational
Spain Operational
U.A.E. Operational
United Kingdom Operational
Zimbabwe Operational
Voice Verify - APAC Operational
APAC - All countries Operational
Australia Operational
Bangladesh Operational
China Operational
India Operational
Malaysia Operational
Myanmar Operational
Pakistan Operational
Philipines Operational
Voice Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
Argentina Operational
Brazil Operational
Canada Operational
Colombia Operational
Ecuador Operational
El Salvador Operational
Guatemala Operational
Peru Operational
United States Operational
Verify API - Other channels Operational
Viber Operational
Email Operational
RCS Operational
Silent Verify Operational
Voice verify Operational
WhatsApp Operational
Phone ID Contact - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID Contact - APAC Operational
APAC - All countries Operational
China Operational
Myanmar Operational
Phone ID Contact - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID Number Deactivation - EMEA Operational
EMEA - All countries Operational
Denmark Operational
Germany Operational
Ireland Operational
Italy Operational
Sweden Operational
Switzerland Operational
Phone ID Number Deactivation - NA & LATAM Operational
NA & LATAM - All countries Operational
Mexico Operational
United States Operational
Phone ID Number Deactivation - APAC Operational
APAC - All countries Operational
China Operational
Phone ID Porting Status - EMEA Operational
EMEA - All countries Operational
France Operational
Germany Operational
Netherlands Operational
United Kingdom Operational
Phone ID Porting Status - APAC Operational
APAC - All countries Operational
Indonesia Operational
Japan Operational
Phone ID Porting Status - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Canada Operational
United States Operational
Phone ID Live - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Phone ID Live - APAC Operational
APAC - All countries Operational
Australia Operational
Bangladesh Operational
Indonesia Operational
New Zealand Operational
Pakistan Operational
Philipines Operational
Thailand Operational
Phone ID Additional add-ons Operational
Age verify Operational
Breached number check Operational
Call forward detection Operational
Contact match Operational
Contact plus Operational
Device info Operational
Subscriber status Operational
Phone ID Live - NA & LATAM Operational
NA & LATAM - All countries Operational
Canada Operational
United States Operational
Phone ID Porting History - EMEA Operational
EMEA - All countries Operational
South Africa Operational
Phone ID Porting History - APAC Operational
APAC - All countries Operational
Phone ID Porting History - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Colombia Operational
United States Operational
Phone ID SIM Swap - EMEA Operational
EMEA - All countries Operational
Germany Operational
Netherlands Operational
South Africa Operational
United Kingdom Operational
Phone ID SIM Swap - APAC Operational
APAC - All countries Operational
Australia Operational
Phone ID SIM Swap - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Canada Operational
Colombia Operational
Puerto Rico Operational
United States Operational
Messaging API - Other channels Operational
Email Operational
RCS Operational
Viber Operational
WhatsApp Operational
Voice - EMEA Operational
EMEA - All countries Operational
Germany Operational
Voice - APAC Operational
APAC - All countries Operational
China Operational
Voice - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - APAC Operational
APAC - All countries Operational
China Operational
Intelligence Operational
Intelligence Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

API Availability Operational
App Verify Operational
Bulk SMS Operational
Deactivated Numbers Operational
Inbound SMS Operational
Intelligence Operational
Messaging API Operational
Number Masking Operational
Phone ID Operational
Phone ID Contact Operational
Phone ID Live Operational
Phone ID Number deactivation Operational
Phone ID Porting status Operational
Phone ID SIM swap Operational
Silent Verify Operational
SMS Operational
SMS Verify Operational
Verify API Operational
Voice Operational
Voice verify Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Portals Operational
Unified Portal - https://my.telesign.com Operational
Portal - https://portal.telesign.com Operational
Teleportal - https://teleportal.telesign.com/ Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Regulatory Updates Operational
EMEA Operational
APAC Operational
NA & LATAM Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Regulatory Update - UK SID Whitelisting Introduced Jan 6, 2025 03:29 - Jun 7, 2025 06:29 PDT
📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.

Posted on Jan 06, 2025 - 03:27 PST
Maintenance on TeleSign's Data Center Jan 6, 2025 04:25 - Jun 7, 2025 07:25 PDT
Date: 05/12/24
Start Time: 02:00 AM PST
End Time: TBA

TeleSign is performing emergency maintenance in one of TeleSign's data centers during the above-mentioned time frame.

Although connectivity issues and service degradation are not expected, this is a notice to inform you, in case of intermittent service delays during this period.

We apologize for any inconvenience and appreciate your patience during this maintenance.

If you have any questions, please get in touch with us at support@telesign.com.

Posted on Jan 06, 2025 - 04:23 PST
Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled - Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
- Signature: 【通乐信】
- Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

- Previously registered signature
- Chinese company name
- Business Certificate
- Unified credit code of the company
- Contact Name
- Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.

Jan 07, 2025 - 13:05 PST
Date: 01/20/25
Start Time: 02:00 PM PST
End Time: 08:00 PM PST

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Posted on Jan 20, 2025 - 06:51 PST
Date: 01/24/25
Start Time: 17:45 PM PST
End Time: 20:30 PM PST

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Posted on Jan 14, 2025 - 02:08 PST
Past Incidents
Jan 20, 2025
Resolved - Start Time: 05:20 AM PST - 01/20/25
End Time: 07:40 AM PST - 01/20/25

We received notification that the network issues previously reported by Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[00940098]

Jan 20, 09:10 PST
Investigating - Start Time: 05:20 AM PST - 01/20/25
End Time: Ongoing

We received notification that Telcel C.A. (Movistar) (734/04) from Venezuela (VE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF[00940098]

Jan 20, 05:25 PST
Jan 19, 2025
Resolved - Start Time: 7:05 PM PST - 01/19/25
End Time: 8:16 PM PST - 01/19/25

We received notification that the network issues previously reported by Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) from Bolivia (BO) have been resolved. Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00939846

Jan 19, 20:33 PST
Investigating - Start Time: 7:05 PM PST - 01/19/25
End Time: Ongoing

We received notification that Bolivia (BO) - Telefonica Celular De Bolivia S.A. (736/03) from Bolivia (BO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00939846

Jan 19, 19:18 PST
Resolved - Dear Customers and Partners,

We're happy to inform you that the previously mentioned instabilities are now fully resolved, and services are restored to normal.

Start time: 11:44 AM PDT
End time: 11:48 AM PDT

If you have any questions, please contact us at support@telesign.com.

Jan 19, 12:25 PST
Update - We are continuing to investigate this issue.
Jan 19, 11:59 PST
Investigating - Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Jan 19, 11:58 PST
Jan 18, 2025

No incidents reported.

Jan 17, 2025
Resolved - Start Time: 11:28 AM PST - 01/17/25
End Time: 02:55 PM PST - 01/17/25

We received notification that the network issues previously reported by Airtel (621/20) from Nigeria (NG) have been resolved. Airtel (621/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00939219

Jan 17, 15:18 PST
Investigating - Start Time: 11:28 AM PST - 01/17/25
End Time: Ongoing

We received notification that Airtel (621/20) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF[00939219]

Jan 17, 11:34 PST
Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 PST
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 10:00 PM PST - 01/16/25
End Time: 02:00 AM PST- 01/17/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00937998

Jan 15, 16:38 PST
Jan 16, 2025
Resolved - Start Time: 5:53PM PST - 1/16/25
End Time: 10:10 PM PST - 01/16/25

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00938713

Jan 16, 23:01 PST
Investigating - Start Time: 5:53PM PST - 1/16/25
End Time: Ongoing

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00938713

Jan 16, 17:58 PST
Resolved - Start Time: 06:11 PST PM - 01/16/25
End Time: 06:49 PST PM - 01/16/25

We received notification that the network issues previously reported by Kcell JSC (401/02) from Kazakhstan (KZ) have been resolved. Kcell JSC end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00938722

Jan 16, 19:10 PST
Update - We are continuing to investigate this issue.
Jan 16, 18:28 PST
Investigating - Start Time: 06:11 PST PM - 01/16/25
End Time: Ongoing

We received notification that Kcell JSC (401/02) from Kazakhstan (KZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00938722

Jan 16, 18:23 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 20:00 PST
Scheduled - Issue: Planned Maintenance - United States (US)

Start Time: 08:00 PM PST - 01/15/25
End Time: 04:00 AM PST- 01/16/25

Summary:

We received notification that the SMS carrier partner from United States (US) - will perform planned maintenance on the date and time specified above.

During this time period, customers with SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00936756

Jan 13, 19:24 PST
Jan 15, 2025
Resolved - Start Time: 07:44 PM PST - 01/15/25
End Time: 09:06 PM PST - 01/15/25

We received notification that the network issues previously reported by Du (424/03) from United Arab Emirates (AE) have been resolved. Du (424/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00938067

Jan 15, 21:38 PST
Update - Start Time: 07:44 PM PST - 01/15/25
End Time: Ongoing

We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00938067

Jan 15, 19:48 PST
Investigating - Start Time: 07:44 PM PST - 01/15/25
End Time: Ongoing

We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00938067

Jan 15, 19:46 PST
Resolved - Start Time: 07:24 AM PST - 01/15/25
End Time: 01:09 PM PST - 01/15/25

We received notification that the network issues previously reported by Ooredoo (Wataniya) (603/03) from Algeria (DZ) have been resolved. Ooredoo (Wataniya) (603/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00937751

Jan 15, 13:32 PST
Investigating - Start Time: 07:24 AM PST - 01/15/25
End Time: Ongoing

We received notification that Ooredoo (Wataniya) (603/03) from Algeria (DZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF[00937751]

Jan 15, 07:30 PST
Resolved - Start Time: 08:34 AM PST - 01/15/25
End Time: 09:00 AM PST- 01/15/25

We received notification that the network issues previously reported by ZONG (CMPak) (410/04) from Pakistan (PK) have been resolved. ZONG (CMPak) (410/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[00937798]

Jan 15, 09:44 PST
Investigating - Start Time: 08:34 AM PST - 01/15/25
End Time: Ongoing

We received notification that ZONG (CMPak) (410/04) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF[00937798]

Jan 15, 08:38 PST
Resolved - Start Time: 10:24 PM PST - 01/14/25
End Time: 08:23 AM PST - 01/15/25

We received notification that the network issues previously reported by ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080)from Mexico (MX) have been resolved. ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[00937483]

Jan 15, 08:48 PST
Update - We are continuing to investigate this issue.
Jan 15, 06:00 PST
Update - We are continuing to investigate this issue.
Jan 15, 02:15 PST
Investigating - Start Time: 10:24 PM PST - 01/14/25
End Time: Ongoing

We received notification that ATT (Iusacell&Unefon&Nextel) (334/01;010;04;040;05;050;09;090;07;070;080) from Mexico (MX) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00937483

Jan 14, 22:41 PST
Resolved - Start Time: 04:30 AM PST - 01/15/25
End Time: 06:25 AM PST - 01/15/25

We received notification that the network issues previously reported byBangladesh (BD) - Robi Axiata (Airtel) from Bangladesh (BD) have been resolved. Bangladesh (BD) - Robi Axiata (Airtel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[00937636]

Jan 15, 07:58 PST
Update - We are continuing to investigate this issue.
Jan 15, 05:59 PST
Investigating - Start Time: 04:30 AM PST - 01/15/25
End Time: Ongoing

We received notification that Robi Axiata (Airtel) (470/02;06;07) from Bangladesh (BD) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00937636

Jan 15, 04:46 PST
Resolved - Start Time: 01:49 AM PST - 01/15/25
End Time: 02:25 AM PST - 01/15/25

We received notification that the network issues previously reported by Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) have been resolved. Vodafone New Zealand Ltd. (530/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00937567

Jan 15, 03:03 PST
Update - We are continuing to investigate this issue.
Jan 15, 02:17 PST
Investigating - Start Time: 01:49 AM PST - 01/15/25
End Time: Ongoing

We received notification that Vodafone New Zealand Ltd. (530/01) from New Zealand (NZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00937567

Jan 15, 01:57 PST
Jan 14, 2025
Resolved - Start time: 06:41 PM PDT 01/14/2025
End time: 06:47 PM PDT 01/14/2025

Dear customers and partners,

We are glad to inform you that the previously reported delays in services for Phone ID - Number Deactivation Addon have been mitigated. We will continue to monitor to ensure long term stability.

If you have any questions or concerns, please feel free to contact us at support@telesign.com

Jan 14, 19:21 PST
Investigating - Dear Customers and Partners,

Our internal monitoring system shows intermittent delays for Phone ID - Number Deactivation Addon.

Our Network Operations Team is currently investigating and working on a speedy resolution.

We will inform you once the issue has been remedied.

Jan 14, 19:17 PST
Resolved - Start Time: 5:38 PM PST - 01/14/25
End Time: 6:49 PM PST - 01/14/25

We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00937364

Jan 14, 19:10 PST
Investigating - Start Time: 5:38 PM PST - 01/14/25
End Time: Ongoing

We received notification that Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00937364

Jan 14, 17:48 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 20:00 PST
Scheduled - Issue: Planned Maintenance - United States (US) and Canada (CA)

Start Time: 08:00 PM PST - 01/13/25
End Time: 03:00 AM PST - 01/14/25

Summary:

We received notification that the SMS carrier partner from United States (US) and Canada (CA) will perform planned maintenance on the date and time specified above.

During this time period, customers that are using10DLC MT/MO service in United States (US) and Canada (CA) may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00930189

Jan 6, 02:56 PST
Resolved - Start Time: 01:30 AM PST - 01/14/24
End Time: 02:08 AM PST - 01/14/24

We received notification that the network issues previously reported by Du (424/03) from United Arab Emirates (AE) have been resolved. Du (424/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00936911

Jan 14, 02:22 PST
Investigating - Start Time: 01:30 AM PST - 01/14/24
End Time: Ongoing

We received notification that Du (424/03) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00936911

Jan 14, 01:34 PST
Completed - The scheduled maintenance has been completed.
Jan 14, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 08:00 PST
Scheduled - Date: 01/13/25
Start Time: 13/01/2025 - 8:00 AM
End Time: 14/01/2025 - 1:00 AM

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID (contat_match, number_deactivation, sim_swap, call_forward_detection, age_verify) during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Jan 7, 08:43 PST
Jan 13, 2025
Jan 12, 2025
Resolved - Start Time: 8:31PM PST - 1/12/25
End Time: 09051PM PST - 1/12/25

We received notification that the network issues previously reported by Personal GSM 1900 from Argentina (AR) have been resolved. Personal GSM 1900 end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00936215

Jan 12, 21:35 PST
Investigating - Start Time: 8:31PM PST - 1/12/25
End Time: Ongoing

We received notification that Personal GSM 1900 from Argentina (AR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00936215

Jan 12, 20:32 PST
Resolved - Start Time: 5:44AM PST - 1/12/25
End Time: 5:13PM PST - 1/12/25

We received notification that the network issues previously reported by Rightel (Tamin Telecom) (432/20) from Iran (IR) have been resolved. Rightel (Tamin Telecom) (432/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00936053

Jan 12, 17:13 PST
Investigating - Start Time: 5:44AM PST - 1/12/25
End Time: Ongoing

We received notification that Rightel (Tamin Telecom) (432/20) from Iran (IR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00936053

Jan 12, 06:21 PST
Resolved - Start Date: 01/11/2025
Start Time: 09:00 PM PST
End Date: 01/12/2025
End Time: 12:40 AM PST

We received notification from our partner that previously reported issue for Canada Rogers Wireless has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Jan 12, 02:46 PST
Identified - Date: 01/11/2025
Start Time: 09:00 PM PST
End Time: Ongoing

We received notification from our partner that Contact Match and Subscriber Status Service Alert are currently having issues for Canada Rogers Wireless numbers. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Jan 11, 22:53 PST
Jan 11, 2025
Resolved - Start Time: 6:35 PM PST - 1/11/25
End Time: 8:39 PM PST - 1/11/25

We received notification that the network issues previously reported by Etisalat (424/02) from United Arab Emirates (AE) have been resolved. Etisalat (424/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00935961

Jan 11, 21:08 PST
Investigating - Start Time: 6:35 PM PST - 1/11/25
End Time: Ongoing

We received notification that Etisalat (424/02) from United Arab Emirates (AE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00935961

Jan 11, 18:46 PST
Jan 10, 2025
Resolved - Start Time: 01:18 PM PST - 01/10/25
End Time: 03:01 PM PST - 01/10/25

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00935615

Jan 10, 16:34 PST
Investigating - Start Time: 01:18 PM PST - 01/10/25
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00935615

Jan 10, 13:25 PST
Completed - The scheduled maintenance has been completed.
Jan 10, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 22:00 PST
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE

Start Time: 10 PM PST - 01/09/25
End Time: 2 AM PST - 01/10/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00934467

Jan 8, 13:26 PST
Jan 9, 2025
Resolved - Start Time: 04:37 AM PST - 01/09/24
End Time: 02:57 PM PST - 01/09/24

We received notification that the network issues previously reported by Sentel (608/02) from Senegal (SN) have been resolved. Sentel end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00934829

Jan 9, 17:06 PST
Investigating - Start Time: 04:37 AM PST - 01/09/24
End Time: Ongoing

We received notification that Sentel (608/02) fromSenegal (SN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00934829

Jan 9, 04:40 PST
Jan 8, 2025
Resolved - Start Time: 03:30 AM PST 01/08/25
End Time: 07:53 AM PST 01/08/25

We received notification that the network issues previously reported in United Kingdom (GB) have been resolved. United Kingdom (GB) users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

Jan 8, 07:54 PST
Identified - Issue: United Kingdom Quality degradation

Start Time: 03:30 AM PST 01/08/25
End Time: Ongoing

Summary:

We are facing network issues in United Kingdom (GB) , which may result in delays in SMS message delivery.

Our team is actively working to address the issue and will share updates as they become available.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

Jan 8, 06:36 PST
Completed - The scheduled maintenance has been completed.
Jan 8, 03:59 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 03:59 PST
Scheduled - 📢 Important Announcement: Temporary Freeze on SID Registrations in Mexico

We have been informed by Telcel and Movistar that they have temporarily paused the processing of SID registration requests (both Alpha and Numeric). Please note the following:

Ongoing Requests: Registrations submitted prior to this announcement are still being processed.
Reason for the Freeze: The networks are currently updating their internal policies and implementing new system procedures.

Resumption Timeline: The date for resuming SID registrations: January 8, 2025

Jan 6, 03:58 PST
Resolved - Test over.
Jan 8, 02:49 PST
Investigating - Testing - ignore
Jan 8, 02:48 PST
Resolved - This incident has been resolved.
Jan 8, 00:22 PST
Investigating - Dear customers and partners,

We have experienced instability on our platform which may have caused some delays in delivery.

Timestamps of the incident:

Start time: 7:48 UTC
End time: 7:55 UTC

If you have any questions, please contact us at support@telesign.com.

Jan 8, 00:21 PST
Jan 7, 2025
Completed - The scheduled maintenance has been completed.
Jan 7, 04:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 22:20 PST
Scheduled - Issue: Planned Maintenance - [Country Name - Operator (MNC/MCC)]

Start Time: 10 PM PST - 01/06/25
End Time: 4 AM PST - 01/07/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00933336

Jan 6, 22:17 PST
Resolved - Start Time: 1:25 AM PST - 01/07/25
End Time: 3:06 AM PST - 01/07/25

We received notification that the network issues previously reported by WOM (Nextel) (730/04;09) from Chile (CL) have been resolved. WOM (Nextel) (730/04;09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF00933450

Jan 7, 03:22 PST
Investigating - Start Time: 1:25 AM PST - 01/07/25
End Time: Ongoing

We received notification that WOM (Nextel) (730/04;09) from Chile (CL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00933450

Jan 7, 01:33 PST
Resolved - Start Time: 10:58 PM PST - 01/06/25
End Time: 3:10 AM PST - 01/07/25

Previously reported issues with 2-Way SMS delivery toward Belgium have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF - 00933362

Jan 7, 03:11 PST
Investigating - Start Time: 10:58 PM PST - 01/06/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Belgium
Please note that all DSC are impacted
Our team is investigating this issue and we will inform you once we come to a resolution.

SF - 00933362

Jan 6, 23:00 PST
Jan 6, 2025
Resolved - Start Time: 04:45 AM PST - 01/06/25
End Time: 10:12 PM PST - 01/06/25

We received notification that the network issues previously reported by Mobile TeleSystems (MTS) (250/01) from Russia (RU) have been resolved. Mobile TeleSystems (MTS) (250/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00932948

Jan 6, 22:13 PST
Investigating - Start Time: 04:45 AM PST - 01/06/25
End Time: Ongoing

We received notification that Mobile TeleSystems (MTS) (250/01) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF[00932948]

Jan 6, 05:00 PST
Completed - The scheduled maintenance has been completed.
Jan 6, 04:19 PST
Scheduled - Dear Customer,
We’re excited to let you know that our revamped System Status page if Live.
Here’s what’s new:
• Refined updates: Get the latest status on our services down to the country level.
• Improved interface: Navigate with ease using our streamlined design.
• Enhanced notifications: Customize alerts so you’re always in the know.
These new improvements give you more control and transparency at your fingertips.
Please use the link below to manage your subscription settings and take advantage of this upgrade.
Sincerely,
Telesign Support Team

Jan 6, 04:09 PST