Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Active events

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Investigating - Start Time: 01:52 AM PDT - 06/06/24
End Time: Ongoing

We received notification that Movicel (631/04) from Angola (AO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00830691

Mar 19, 2025 - 16:36 PDT
Investigating - Start Time: 04:11am PST - 03/12/25
End Time: Ongoing

We received notification that mCel (643/01) from Mozambique (MZ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00964696

Mar 16, 2025 - 05:01 PDT
Identified - Date: 03/08/22
End Time: Ongoing

We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

Jan 13, 2025 - 01:01 PST
Investigating - Start Time: 07:10 PM PDT - 05/15/25
End Time: Ongoing

We received notification that Mobile TeleSystems (MTS) (250/01) from Russia (RU) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00995703

May 15, 2025 - 19:17 PDT
Investigating - Please note that Phone ID Sim Swap service may experience delays toward numbers which belong to United States - T-Mobile.

Date: 03/24/25
Start Time: 08:00 AM PST
End Time: Ongoing


We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

We will inform you as soon as we receive a resolution.

If you have any questions, please contact support@telesign.com.

Mar 24, 2025 - 08:00 PDT
Identified - Telesign is currently unable to ensure that messages sent to mainland China are reliably delivered because of restrictions around content, encoding, signatures, and use case. These restrictions have resulted in the blocking of seemingly legitimate and registered customer traffic. Due to this, Telesign is currently able to support China Signature/Short Code registration only for local companies and messages sent through Telesign would be delivered on a best-effort basis with limited support only.

The signature/short code registration process for local companies or those with a local presence typically takes 3-4 weeks.

Recent Telesign StatusPage updates regarding China:
o Telesign system status Incident - Important Update: China Signature Changes for Non-Local Companies - China Mobile - 12 August 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Mobile (460/00;02;07;28;04;08) - 21 June 2024
o Telesign system status Incident - 2-Way service interruptions China (CN) - China Unicom (460/01;06;09) - 12 July 2024
o Telesign system status Incident - Quality degradation - China (CN) - Voice Api Issue - [04/11/24] - 15 April 2024
o Telesign system status Incident - Quality degradation - China (CN) - China Mobile (460/00;02;07;28;04;08) - 8/7/24 - 7 August 2024
o Telesign system status Incident - Operator Alert - China (CN) - China Mobile 8/23/24 - 23 August 2024
o Telesign system status Incident - Voice Quality Degradation - China - 8/28/24 - 28 August 2024

Jan 07, 2025 - 13:12 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 2025 - 18:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 06:00 PM PDT - 05/15/25
End Time: 05:00 AM PDT - 05/16/25

Summary:
We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00993624

May 15, 2025 18:00 - May 16, 2025 05:00 PDT
Investigating - Start Time: 3PM PST - 3/26/25
End Time: Ongoing

We received notification that American Samoa Telecommunications Authority (311/780) from American Samoa (AS) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00969370

Mar 29, 2025 - 04:11 PDT














Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

SMS/SMS Verify - EMEA Degraded Performance
EMEA - All countries Operational
Belgium Operational
Egypt Operational
France Operational
Germany Operational
Italy Operational
Poland Operational
Portugal Operational
Romania Operational
Russia Degraded Performance
Saudi Arabia Operational
Spain Operational
Turkey Operational
U.A.E. Operational
Ukraine Operational
United Kingdom Operational
Yemen Operational
SMS/SMS Verify - APAC Operational
APAC - All countries Operational
Australia Operational
Cambodia Operational
China Operational
India Operational
Indonesia Operational
Japan Operational
Malaysia Operational
New Zealand Operational
Pakistan Operational
Philipines Operational
Singapore Operational
South Korea Operational
Thailand Operational
Vietnam Operational
SMS/SMS Verify - NA & LATAM Under Maintenance
NA & LATAM - All countries Under Maintenance
Argentina Operational
Brazil Operational
Canada Operational
Chile Operational
Colombia Operational
Mexico Operational
Panama Operational
Peru Operational
United States Under Maintenance
Voice Verify - EMEA Operational
EMEA - All countries Operational
Algeria Operational
Belgium Operational
Egypt Operational
France Operational
Germany Operational
Iraq Operational
Jordan Operational
Kenya Operational
Morocco Operational
Poland Operational
Qatar Operational
Romania Operational
Saudi Arabia Operational
Senegal Operational
Spain Operational
U.A.E. Operational
United Kingdom Operational
Zimbabwe Operational
Voice Verify - APAC Degraded Performance
APAC - All countries Degraded Performance
Australia Operational
Bangladesh Operational
China Operational
India Operational
Malaysia Operational
Myanmar Operational
Pakistan Operational
Philipines Operational
Voice Verify - NA & LATAM Operational
NA & LATAM - All countries Operational
Argentina Operational
Brazil Operational
Canada Operational
Colombia Operational
Ecuador Operational
El Salvador Operational
Guatemala Operational
Peru Operational
United States Operational
Verify API - Other channels Operational
Viber Operational
Email Operational
RCS Operational
Silent Verify Operational
Voice verify Operational
WhatsApp Operational
Phone ID Contact - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID Contact - APAC Operational
APAC - All countries Operational
China Operational
Myanmar Operational
Phone ID Contact - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID Number Deactivation - EMEA Operational
EMEA - All countries Operational
Denmark Operational
Germany Operational
Ireland Operational
Italy Operational
Sweden Operational
Switzerland Operational
Phone ID Number Deactivation - NA & LATAM Operational
NA & LATAM - All countries Operational
Mexico Operational
United States Operational
Phone ID Number Deactivation - APAC Operational
APAC - All countries Operational
China Operational
Phone ID Porting Status - EMEA Operational
EMEA - All countries Operational
France Operational
Germany Operational
Netherlands Operational
United Kingdom Operational
Phone ID Porting Status - APAC Operational
APAC - All countries Operational
Indonesia Operational
Japan Operational
Phone ID Porting Status - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Canada Operational
United States Operational
Phone ID Live - EMEA Operational
EMEA - All countries Operational
Germany Operational
United Kingdom Operational
Phone ID Live - APAC Operational
APAC - All countries Operational
Australia Operational
Bangladesh Operational
Indonesia Operational
New Zealand Operational
Pakistan Operational
Philipines Operational
Thailand Operational
Phone ID Additional add-ons Operational
Age verify Operational
Breached number check Operational
Call forward detection Operational
Contact match Operational
Contact plus Operational
Device info Operational
Subscriber status Operational
Phone ID Live - NA & LATAM Operational
NA & LATAM - All countries Operational
Canada Operational
United States Operational
Phone ID Porting History - EMEA Operational
EMEA - All countries Operational
South Africa Operational
Phone ID Porting History - APAC Operational
APAC - All countries Operational
Phone ID Porting History - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Colombia Operational
United States Operational
Phone ID SIM Swap - EMEA Operational
EMEA - All countries Operational
Germany Operational
Netherlands Operational
South Africa Operational
United Kingdom Operational
Phone ID SIM Swap - APAC Operational
APAC - All countries Operational
Australia Operational
Phone ID SIM Swap - NA & LATAM Operational
NA & LATAM - All countries Operational
Brazil Operational
Canada Operational
Colombia Operational
Puerto Rico Operational
United States Operational
Messaging API - Other channels Operational
Email Operational
RCS Operational
Viber Operational
WhatsApp Operational
Voice - EMEA Operational
EMEA - All countries Operational
Germany Operational
Voice - APAC Operational
APAC - All countries Operational
China Operational
Voice - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - EMEA Operational
EMEA - All countries Operational
Germany Operational
Phone ID - NA & LATAM Operational
NA & LATAM - All countries Operational
United States Operational
Phone ID - APAC Operational
APAC - All countries Operational
China Operational
Intelligence Operational
Intelligence Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

API Availability Operational
App Verify Operational
Bulk SMS Operational
Deactivated Numbers Operational
Inbound SMS Operational
Intelligence Operational
Messaging API Operational
Number Masking Operational
Phone ID Operational
Phone ID Contact Operational
Phone ID Live Operational
Phone ID Number deactivation Operational
Phone ID Porting status Operational
Phone ID SIM swap Operational
Silent Verify Operational
SMS Operational
SMS Verify Operational
Verify API Operational
Voice Operational
Voice verify Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Portals Operational
Unified Portal - https://my.telesign.com Operational
Portal - https://portal.telesign.com Operational
Teleportal - https://teleportal.telesign.com/ Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Regulatory Updates Operational
EMEA Operational
APAC Operational
NA & LATAM Operational

Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Regulatory Update - UK SID Whitelisting Introduced Jan 6, 2025 03:29 - Jun 7, 2025 06:29 PDT

📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:

1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume

Generic SIDs are no longer allowed.

Your cooperation in meeting these requirements is highly appreciated.

Posted on Jan 06, 2025 - 03:27 PST

Regulatory Update - China Signature Changes for Non-Local Companies - China Mobile Jan 7, 2025 13:06 - Jun 8, 2025 16:06 PDT

Scheduled - We will be undergoing scheduled maintenance during this time.
Jan 07, 2025 - 13:07 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2025 - 13:07 PST
Scheduled - Due to recent changes in Chinese Telecom regulations, signature registrations will now only be supported for companies based in China or have a local presence in China. As a result, all non-local registered dedicated signatures will be replaced by the generic signature 【优速通】 or 【速验通】 effective immediately for China Mobile users, which represents approximately 58% of the market. We anticipate that this change may soon extend to all operating networks with little or no prior notice. While your service will continue to function as usual, the only change will be the use of the signature 【优速通】 or 【速验通】in place of your previously registered signature. For further details, please refer to the official Telecom documentation here: https://www.miit.gov.cn/zwgk/zcwj/flfg/art/2020/art_77bc7219833c4a08b4563ba42ad23e1f.html

We do not expect any negative impact on the delivery of previously registered dedicated codes, and no changes to these codes are anticipated. However, if you are using our Telesign "shared" routes (non-registered traffic), please note the following potential impacts:

- Content containing URLs may experience delivery issues. To mitigate this, Telesign is finalizing a standard signature and code for use via our shared routes:
- Signature: 【通乐信】
- Code: 7654321

If your company is based in China and you wish to retain your previously registered signature, please contact our support team at Support@telesign.com with the following information:

- Previously registered signature
- Chinese company name
- Business Certificate
- Unified credit code of the company
- Contact Name
- Contact ID number

Please note that processing may take 1-3 weeks.

For those wishing to register for a new dedicated code in China, please follow our detailed instructions here: https://support.telesign.com/s/article/How-do-I-register-for-a-Sender-ID.

Jan 07, 2025 - 13:05 PST

Regulatory Update: 📢 Important Announcement: China Registration Process Change Apr 16, 2025 13:30 - Sep 13, 2025 13:30 PDT

Scheduled - There are new requirements for signature registration for China. As previously shared, only local companies can register signature in China. But in order to be compliant, now the signature must match one of the following:

1. Company name (Must be exactly the same as the name on the business license. If the full name exceeds 12 characters, it is recommended to use the company abbreviation). The abbreviation must be included in the full name on the business license and must not be confused with or duplicate other companies. For example, "Beijing XAX Technology Co., Ltd." can be abbreviated as "XAX Technology", but not as "Beijing XAX Technology" or "XX Technology".

2. App name (Must be registered in the MIIT ICP/IP Address/Domain Name Information Filing Management System. Apps under development are not yet eligible for signature application; it is recommended to use the company abbreviation for submission.)

3. Trademark (The trademark must be registered on the China Trademark Network.)

Apr 16, 2025 - 02:35 PDT

Phone ID Contact Match Scheduled Maintenance - Netherlands Odido May 16, 2025 15:00-21:00 PDT

We have been informed that one of our partners in Netherlands will conduct a planned maintenance at the specified date and time. Customers using the Phone ID Contact Match for Odido Netherlands numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

Posted on May 06, 2025 - 07:05 PDT
May 15, 2025
Resolved - Start Time: 7:11 PM PT - 05/15/25
End Time: 8:16 PM PT - 05/15/25

We received notification that the network issues previously reported by China Telecommunications Corporation (460/03;05;90;11) from China (CN) have been resolved. China Telecommunications Corporation (460/03;05;90;11) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF00995708

May 15, 20:52 PDT
Investigating - Start Time: 7:11 PM PT - 05/15/25
End Time: Ongoing

We received notification that China Telecommunications Corporation (460/03;05;90;11) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00995708

May 15, 19:39 PDT
Completed - The scheduled maintenance has been completed.
May 15, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:00 PDT
Scheduled - Date: 05/15/2025
Start Time: 3:15 PM
End Time: 7:45 PM

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation, during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 14, 09:01 PDT
Resolved - Start Time: 01:20 PM PT - 05/15/25
End Time: 03:20 PM PT - 05/15/25

We received notification that the network issues previously reported by ANTEL (748/01) from Uruguay (UY) have been resolved. ANTEL (748/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00995625

May 15, 15:26 PDT
Investigating - Start Time: 01:20 PM PT - 05/15/25
End Time: Ongoing

We received notification that ANTEL (748/01) from Uruguay (UY) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00995625

May 15, 14:21 PDT
Completed - The scheduled maintenance has been completed.
May 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - 10DLC

Start Time: 22:00 PM PDT - 05/14/25
End Time: 05:00 AM - 05/15/25

Summary:

We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.

During this time period, customers with 10DLC that send SMS messages to United States (US) - Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF[00993278]

May 13, 05:28 PDT
Completed - The scheduled maintenance has been completed.
May 15, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 06:00 PM PDT - 05/14/25
End Time: 05:00 AM PDT - 05/15/25

Summary:
We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00993624

May 13, 00:54 PDT
May 14, 2025
Resolved - Start Time: 12:12PM PST - 5/14/25
End Time: 04:22PM PST - 5/14/25

We received notification that the network issues previously reported by AsiaCell (418/05) from Iraq (IQ) have been resolved. AsiaCell (418/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00994770

May 14, 16:29 PDT
Investigating - Start Time: 12:12PM PST - 5/14/25
End Time: Ongoing

We received notification that AsiaCell (418/05) from Iraq (IQ) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00994770

May 14, 12:13 PDT
Resolved - Start Time: 7:27 AM PDT - 05/14/25
End Time: 8:47 AM PDT - 05/14/25

We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

May 14, 08:48 PDT
Investigating - Issue: Operator - Brazil (BR) - Claro (724/05;12;38) - Quality degradation

Start Time: 7:27 AM PDT - 05/14/25
End Time: Ongoing

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 14, 07:28 PDT
Completed - The scheduled maintenance has been completed.
May 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 06:00 PM PDT - 05/13/25
End Time: 05:00 AM PDT - 05/14/25

Summary:
We received notification that T- MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-Mobile during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00993624

May 13, 00:52 PDT
Completed - The scheduled maintenance has been completed.
May 14, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 21:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US)

Start Time: 9 PM PDT - 05/13/25
End Time: 1 AM PDT - 05/14/25

Summary:

We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.

During this time period, customers that send SMS messages to US Operator's users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00993951

May 13, 08:22 PDT
May 13, 2025
Completed - The scheduled maintenance has been completed.
May 13, 03:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:30 PDT
Update - We will be undergoing scheduled maintenance during this time.

Date: 5/12/25 - 5/13/25
Start Time: 6:00PM PDT 5/12/25
End Time: 5:00AM PDT 5/13/25

May 12, 13:10 PDT
Scheduled - Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Date: 5/12/25 - 5/13/25
Start Time: 6:00PM PDT 5/12/25
End Time: 5:00AM PDT 5/13/25

Summary:

We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF case 00992263

May 9, 19:52 PDT
Completed - The scheduled maintenance has been completed.
May 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 21:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US)

Date: 5/12/25 - 5/13/25
Start Time: 21:00PM PDT 5/12/25
End Time: 2:00AM PDT 5/13/25

Summary:

We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.

During this time period, customers that send SMS messages to US Operator's users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF case 00993294

May 12, 13:27 PDT
May 12, 2025
Resolved - Start Time: 01:25 PT - 05/11/25
End Time: 02:217 PT - 05/11/25

We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

May 12, 19:44 PDT
Investigating - Issue: Operator - Globe Telecom (515/01;02) Quality degradation

Start Time: 01:25 PT - 05/11/25
End Time: Ongonig

Summary:

We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 11, 02:13 PDT
Resolved - Start Time: 11:25 AM PDT - 05/12/25
End Time: 2:38 PM PDT - 05/12/25

We received notification that the network issues previously reported by Etisalat from Egypt have been resolved. Etisalat end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00993254

May 12, 19:36 PDT
Investigating - Start Time: 11:25 AM PDT - 05/12/25
End Time: Ongoing

We received notification that Etisalat from Egypt (EG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00993254

May 12, 11:30 PDT
Resolved - Start Time: 3:15PM PDT - 5/12/25
End Time: 6:36PM PDT - 5/12/25

We received notification that the network issues previously reported by Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) from Myanmar (MM) have been resolved. Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00993364

May 12, 19:33 PDT
Investigating - Start Time: 3:15PM PDT - 5/12/25
End Time: Ongoing

We received notification that Myanmar Post and Telecommunication (MPT) (414/00;01;02;04) from Myanmar (MM) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00993364

May 12, 15:23 PDT
Resolved - Issue: United States (US) - Verizon Wireless (310/004;006;010;012;590) - Quality degradation

Start Time: 02:17PM PDT - 05/12/25
End Time: 3:10PM PDT - 05/12/25

Summary:

The issue affecting SMS delivery to United States (US) - Verizon Wireless has been resolved.

If you have any questions, please contact support@telesign.com.

SF 00993351

May 12, 17:33 PDT
Investigating - Issue: United States (US) - Verizon Wireless (310/004;006;010;012;590) - Quality degradation

Start Time: 02:17PM PDT - 05/12/25
End Time: [TIMESTAMP IN PST] - MM/DD/YY

Summary:

We currently experience quality degradation toward United States (US) - Verizon Wireless (310/004;006;010;012;590)
SMS messages towards these operator(s) may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 00993351

May 12, 14:51 PDT
Resolved - Start Time: 11:36 AM PDT - 05/12/25
End Time: 2:29 PM PDT - 05/12/25

We received notification that the network issues previously reported by Virgin KSA from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00993264

May 12, 16:00 PDT
Investigating - Start Time: 11:36 AM PDT - 05/12/25
End Time: Ongoing

We received notification that Virgin KSA from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00993264

May 12, 11:41 PDT
Resolved - Start Time: 05:00 PDT - 05/12/25
End Time: 09:20 PDT - 05/12/25

Previously reported issues with 2-Way SMS delivery toward Belgium (BE) have been resolved. End users should no longer experience any issues as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

SF 00993055

May 12, 09:22 PDT
Investigating - Start Time: 05:00 PDT - 05/12/25
End Time: Ongoing

We are currently experiencing issues with 2-Way SMS delivery toward Belgium (BE).
Please note that all DLC are impacted .
Our team is investigating this issue and we will inform you once we come to a resolution.

SF 00993055

May 12, 05:13 PDT
May 11, 2025
Resolved - Start Time: 22:30 PT- 05/10/25
End Time: 11:12 AM PT- 05/11/25

We received notification that the network issues previously reported by XOmobile (247/09) from Latvia (LV) have been resolved. XOmobile (247/09) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992552

May 11, 11:14 PDT
Investigating - Start Time: 22:30 PT- 05/10/25
End Time: Ongoing

We received notification that XOmobile (247/09) from Latvia (LV) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992552

May 10, 22:45 PDT
Resolved - Start Time: 09:37 PM PT - 05/10/25
End Time: 06:18 AM PT - 05/11/25

We received notification that the network issues previously reported by AirtelTigo (620/03;06;07) from Ghana (GH) have been resolved. AirtelTigo (620/03;06;07) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992572

May 11, 06:19 PDT
Investigating - Start Time: 09:37 PM PT - 05/10/25
End Time: Ongoing

We received notification that AirtelTigo (620/03;06;07) from Ghana (GH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00992572

May 10, 22:01 PDT
Resolved - Start Time: 22:20 PT - 05/10/25
End Time: 04:35 PT - 05/11/25

We received notification that the network issues previously reported by Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) have been resolved. Telekom (T-Mobile/D1) (262/01;06;78) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992588

May 11, 04:37 PDT
Investigating - Start Time: 22:20 PT - 05/10/25
End Time: Ongoing

We received notification that Telekom (T-Mobile/D1) (262/01;06;78) from Germany (DE) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992588

May 10, 22:23 PDT
Resolved - Start Time: 8:37PM - 5/10/25
End Time: 03:55 AM- 5/11/25

We received notification that the network issues previously reported by Cellcom Israel Ltd. (425/02;15) from Israel (IL) have been resolved. Cellcom Israel Ltd. (425/02;15) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992535

May 11, 03:59 PDT
Investigating - Start Time: 8:37PM - 5/10/25
End Time: Ongoing

We received notification that Cellcom Israel Ltd. (425/02;15) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992535

May 10, 20:39 PDT
Resolved - Start Time: 08:29 PM PT - 05/10/25
End Time: 03:33 AM PT - 05/11/25

We received notification that the network issues previously reported by Pelephone Communications Ltd (425/03;16;18) from Israel (IL) have been resolved. Pelephone Communications Ltd (425/03;16;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992531

May 11, 03:34 PDT
Investigating - Start Time: 08:29 PM PDT - 05/10/25
End Time: Ongoing

We received notification that Pelephone Communications Ltd (425/03;16;18) from Israel (IL) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992531

May 10, 20:36 PDT
May 10, 2025
Resolved - Start Time: 07:20 PM PDT - 05/10/25
End Time: 10:58 PM PDT - 05/10/25

We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) have been resolved. Orange (Transmisiones y Proy.) (370/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992515

May 10, 22:59 PDT
Investigating - Start Time: 07:20 PM PDT - 05/10/25
End Time: Ongoing

We received notification that Orange (Transmisiones y Proy.) (370/01) from Dominican Republic (DO) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992515

May 10, 19:28 PDT
Resolved - Start Time: 11:56 AM PST - 05/10/25
End Time: 04:51 PM PST - 05/10/25

We received notification that the network issues previously reported by Roshan (412/20) from Afghanistan (AF) have been resolved. Roshan (412/20) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00992463

May 10, 18:33 PDT
Investigating - Start Time: 11:56 AM PST - 05/10/25
End Time: Ongoing

We received notification that Roshan (412/20) from Afghanistan (AF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00992463

May 10, 12:00 PDT
Resolved - Dear Customers and Partners,

Please note that the issue with the possible delays has been resolved.

Date: 05/10/2025
Start Time: 12:38 AM PDT
End Time: 01:10 AM PDT

If you have any questions, please contact us at support@telesign.com.

May 10, 01:50 PDT
Investigating - Dear Customers and Partners,

We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

May 10, 01:12 PDT
Resolved - Issue: Operator - Claro (724/05;12;38) Quality degradation

Start Time: 23:00 PT - 05/09/25
End Time: 00:25 PT - 05/10/25

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 10, 00:26 PDT
Investigating - Issue: Operator - Claro (724/05;12;38) Quality degradation

Start Time: 23:00 PT - 05/09/25
End Time: Ongoing

Summary:

We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 9, 23:53 PDT
May 9, 2025
Resolved - Start Time: 9:27 PM PDT- 5/7/25
End Time: 4:40 AM PDT- 5/9/25

We received notification that the network issues previously reported by Telekom Slovenije d.d. (293/41) from Slovenia (SI) have been resolved. Telekom Slovenije d.d. (293/41) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00991145

May 9, 06:18 PDT
Investigating - Start Time: 9:27 PM PDT- 5/7/25
End Time: Ongoing

We received notification that Telekom Slovenije d.d. (293/41) from Slovenia (SI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00991145

May 7, 21:44 PDT
May 8, 2025
Completed - The scheduled maintenance has been completed.
May 8, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:00 PDT
Scheduled - Issue: US Operator - ATT Mobility (310/016;030;150;170;280;380;410;670) Maintenance

Date: 5/8/25
Start Time: 21:00PM PDT
End Time: 23:00PM PDT

Summary:
We have received notification that US Operator ATT Mobility (310/016;030;150;170;280;380;410;670) will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to ATT Mobility users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This ATT Mobility operator maintenance will not affect other US operators.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF case 00989717

May 8, 16:40 PDT
Resolved - Start Time: 6:51PM PDT - 5/8/25
End Time: 9:20PM PDT - 5/8/25

We received notification that the network issues previously reported by ZONG (CMPak) (410/04) from Pakistan (PK) have been resolved. ZONG (CMPak) (410/04)] end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00991689

May 8, 21:27 PDT
Investigating - Start Time: 6:51PM PDT - 5/8/25
End Time: Ongoing

We received notification that ZONG (CMPak) (410/04) from Pakistan (PK) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00991689

May 8, 19:01 PDT
Completed - The scheduled maintenance has been completed.
May 8, 20:55 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:30 PDT
Scheduled - We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation for UK numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 6, 06:59 PDT
Resolved - Start Time: 6:27 AM PDT - 05/08/25
End Time: 12:19 PM PDT - 05/08/25

We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00991411

May 8, 18:01 PDT
Investigating - Start Time: 6:27 AM PDT - 05/08/25
End Time: Ongoing

We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00991411

May 8, 06:38 PDT
Resolved - Start time: 06:39 AM PDT
End time: 06:48 AM PDT

Dear Customers and Partners,

Our Network Engineers have identified and successfully resolved this incident. We are currently working on the root cause analysis and will provide it once available.

We sincerely apologize for the inconvenience this may have caused you.

May 8, 07:44 PDT
Investigating - Dear Customers and Partners,

We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

May 8, 06:53 PDT
Resolved - Start Time: 12:33 AM PDT - 05/08/25
End Time: 4:44 AM PDT - 05/08/25


We received notification that the network issues previously reported by Smartfren Telecom (510/09;28) from Indonesia (ID) have been resolved. Smartfren Telecom (510/09;28) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00991219

May 8, 04:44 PDT
Investigating - Start Time: 12:33 AM PDT - 05/08/25
End Time: Ongoing

We received notification that Smartfren Telecom (510/09;28) from Indonesia (ID) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00991219

May 8, 00:34 PDT
Resolved - Start Time: 10:03 PM PDT 05/07/25
End Time: 11:55 PM PDT 05/07/25

We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA (420/05) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00991156

May 8, 00:13 PDT
Investigating - Start Time: 10:03 PM PDT 05/07/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00991156

May 7, 22:04 PDT
May 7, 2025
Resolved - Start Time: 10:09AM PST - 05/07/25
End Time: 01:02 PM PST - 05/07/25

We received notification that the network issues previously reported by Orange (612/03) from Cote d'Ivoire (CI) have been resolved. Orange (612/03) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00990926

May 7, 13:03 PDT
Investigating - Start Time: 10:09AM PST - 05/07/25
End Time: Ongoing

We received notification that Orange (612/03) from Cote d'Ivoire (CI) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00990926

May 7, 10:14 PDT
Resolved - Start Time: 01:10 AM PDT - 05/07/25
End Time: 04:49 AM PDT - 05/07/25

We received notification that the network issues previously reported by Ethiopian Telecommunications (636/01) from Ethiopia (ET) have been resolved. Ethiopian Telecommunications (636/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00990631

May 7, 04:49 PDT
Investigating - Start Time: 01:10 AM PDT - 05/07/25
End Time: Ongoing

We received notification that Ethiopian Telecommunications (636/01) from Ethiopia (ET) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00990631

May 7, 01:37 PDT
Resolved - Start Time: 12:56 PM PDT - 05/04/25
End Time: 4:10 AM PDT - 05/07/25

We received notification that the network issues previously reported by P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) have been resolved. P + T Corporation (NET*ONE) (648/01) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00989320

May 7, 04:18 PDT
Investigating - Start Time: 12:56PM PDT - 05/04/25
End Time: Ongoing

We received notification that P + T Corporation (NET*ONE) (648/01) from Zimbabwe (ZW) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00989320

May 4, 12:59 PDT
Completed - The scheduled maintenance has been completed.
May 7, 01:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:01 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - Carrier Partner

Start Time: 21:00 PT - 05/06/25
End Time: 01:00 PT - 05/07/25

Summary:
We received notification that Carrier Partner from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to Carrier Partner during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00989876

May 5, 15:24 PDT
Completed - The scheduled maintenance has been completed.
May 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 PDT
Scheduled - Issue: Planned Maintenance - United States(US)

Start Time:9 PM PDT - 05/06/25
End Time:1 AM PDT - 05/07/25

Summary:

We received notification that the SMS carrier partner from United States will perform planned maintenance on the date and time specified above.

During this time period, customers with 10DLC that send SMS messages to ATT Mobility (310/016;030;150;170;280;380;410;670) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00988326

May 1, 09:35 PDT
May 6, 2025
Resolved - Start Time: 3:50PM PDT - 5/6/25
End Time: 7:59PM PDT - 5/6/25

We received notification that the network issues previously reported by Max Mobile (T-Mobile) from Austria (AT) have been resolved. Max Mobile (T-Mobile) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00990468

May 6, 20:27 PDT
Investigating - Start Time: 3:50PM PDT - 5/6/25
End Time: Ongoing

We received notification that Max Mobile (T-Mobile) from Austria (AT) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00990468

May 6, 15:56 PDT
Resolved - Start Time: 12:55PM PDT - 5/6/25
End Time: 4:24PM PDT - 5/6/25

We received notification that the network issues previously reported by Virgin KSA (420/05) from Saudi Arabia (SA) have been resolved. Virgin KSA end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00990428

May 6, 20:24 PDT
Investigating - Start Time: 12:55PM PDT - 5/6/25
End Time: Ongoing

We received notification that Virgin KSA (420/05) from Saudi Arabia (SA) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00990428

May 6, 13:01 PDT
Resolved - Date: 05/06/25
Start Time: 9:32 AM PDT - 05/06/25
End Time: 5:36 PM PDT - 05/06/25

Summary:

We would like to inform you that the previously reported network degradation affecting China Telecommunications Corporation (460/03;05;90;11) from China (CN) has been successfully resolved.

We'd like to apologize for any inconvenience this may have caused and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 6, 17:41 PDT
Investigating - Issue: China (CN) - China Telecommunications Corporation (460/03;05;90;11) Quality degradation

Start Time: 9:32 AM PDT - 05/06/25
End Time: Ongoing

Summary:

We received notification that China Telecommunications Corporation (460/03;05;90;11) from China (CN) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 6, 09:50 PDT
Resolved - Start Time: 5:39 AM PDT - 05/06/25
End Time: 8:14 AM PDT - 05/06/25

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00990228

May 6, 08:14 PDT
Investigating - Start Time: 5:39 AM PDT - 05/06/25
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00990228

May 6, 05:46 PDT
Resolved - Start Time: 6:22 AM PDT - 05/01/25
End Time: 3:57 AM PDT - 05/06/25

We received notification that the network issues previously reported by Orange (613/02) from Burkina Faso (BF) have been resolved. Orange (613/02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00988225

May 6, 06:01 PDT
Investigating - Start Time: 6:22AM PDT - 05/01/25
End Time: Ongoing

We received notification that Orange (613/02) from Burkina Faso (BF) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00988225

May 3, 17:42 PDT
Resolved - Date: 05/06/2025
Start Time: 2:15 AM PDT
End Time: 04:00 AM PDT

We received notification that the network issues previously reported by Small Carriers in United States (US) from United States (US) have been resolved. United States (US) - Small Carriers end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 6, 04:02 PDT
Identified - Issue: US Operator - Small Carriers Quality Degradation

Date: 05/06/2025
Start Time: 2:15 AM PDT
End Time: Ongoing

We currently experience quality degradation toward Small Carriers in US. Customers that send SMS messages to Small Carriers in US users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 6, 02:22 PDT
Completed - The scheduled maintenance has been completed.
May 6, 04:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 20:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)

Start Time: 20:00 PT - 05/05/25
End Time: 04:00 PT - 05/06/25

Summary:
We received notification that T-MOBILE from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to T-MOBILE during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00987999

Apr 30, 14:57 PDT
Resolved - Start Time: 20:58 PDT - 05/05/2025
End Time: 00:12 PDT - 05/06/2025

We received notification that the network issues previously reported by Qatar (QA) - Ooredoo Q.S.C. (427/01;06) from Qatar (QA) have been resolved. Qatar (QA) - Ooredoo Q.S.C. (427/01;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00989957

May 6, 02:10 PDT
Investigating - Start Time: 20:58 PDT - 05/05/2025
End Time: Ongoing

We received notification that Qatar (QA) - Ooredoo Q.S.C. (427/01;06) from Qatar (QA) - Ooredoo Q.S.C (427/01;06) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00989957

May 5, 21:04 PDT
May 5, 2025
Resolved - Dear Customers and Partners,

Please note that the issue with the possible delays has been resolved.

Date: 05/05/2025
Start Time: 08:04 PM PDT
End Time: 08:08 PM PDT

If you have any questions, please contact us at support@telesign.com.

No components were marked as affected by this incident.

May 5, 20:48 PDT
Investigating - Dear Customers and Partners,

We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

May 5, 20:11 PDT
Completed - The scheduled maintenance has been completed.
May 5, 18:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 PDT
Scheduled - Date: 05/05/2025
Start Time: 02:00 PM PDT
End Time: 06:30 PM PDT

We have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Addons: Contact Match, SIM Swap, Age Verify, Number Deactivation during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 1, 05:27 PDT
Resolved - Date: 05/05/25
Start Time: 05:00 AM PST
End Time: 09:30 AM PST


We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

May 5, 13:03 PDT
Investigating - Date: 05/05/25
Start Time: 05:00 AM PST
End Time: Ongoing

Please note that Phone ID Sim Swap service may experience delays toward Brazil. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

May 5, 12:21 PDT
May 4, 2025
Resolved - Start Time: 11:19 AM PDT - 4/30/25
End Time: 1:42 AM PDT - 5/03/25

We received notification that the network issues previously reported by Telemob SA (Onatel) from Burkina Faso (BF) have been resolved. Telemob SA (Onatel) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00987915

May 4, 21:57 PDT
Investigating - Start Time: 11:19 AM PDT - 4/30/25
End Time: Ongoing

We received notification that Burkina Faso (BF) - Telemob SA (Onatel) (613/01) from Burkina Faso (BF) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00987915

Apr 30, 11:26 PDT
Resolved - Issue: Operator - Globe Telecom (515/01;02) Quality degradation

Start Time: 10:00 am PDT - 05/04/25
End Time: 01:00 pm PDT - 05/04/25

We received notification that the network issues previously reported by Globe Telecom (515/01;02) from Philippines (PH) have been resolved. Globe Telecom (515/01;02) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

May 4, 14:08 PDT
Investigating - Issue: Operator - Globe Telecom (515/01;02) Quality degradation

Start Time: 10:00 PT - 05/04/25
End Time: Ongoing

Summary:

We received notification that Globe Telecom (515/01;02) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

May 4, 11:39 PDT
May 3, 2025
Completed - The scheduled maintenance has been completed.
May 3, 19:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 15:00 PDT
Scheduled - Date: 05/03/2025
Start Time: 15:00 PM PDT
End Time: 19:45 PM PDT

We have been informed that one of our partners in United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify and Number Deactivation for Vodafone numbers during this maintenance period may experience temporary delays. We recommend planning accordingly.

If you have any questions, please contact us at support@telesign.com.

May 1, 10:09 PDT
Resolved - Start Time: 1:02PM PDT - 05/03/25
End Time: 1:08PM PDT - 05/03/25

We received a notification that there were delivery issues with United States - T-Mobile and that everything has now been resolved. T-Mobile end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00987891, 00989189

May 3, 14:03 PDT
Resolved - Start Time: 09:21 AM PDT - 05/03/25
End Time: 12:11 PM PDT - 05/03/25

We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00989160

May 3, 13:09 PDT
Update - We are continuing to investigate this issue.
May 3, 13:05 PDT
Update - We are continuing to investigate this issue.
May 3, 09:29 PDT
Investigating - Start Time: 09:21 AM PDT - 05/03/25
End Time: Ongoing

We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF00989160

May 3, 09:28 PDT
May 2, 2025
Resolved - Start Time: 09:39 AM PDT - 05/02/2025
End Time: 10:49 AM PDT - 05/02/2025

We received notification that the network issues previously reported by Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Philippines (PH) - Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00988849

May 2, 11:02 PDT
Investigating - Start Time: 09:39 AM PDT - 05/02/2025
End Time: Ongoing

We received notification that Philippines (PH) - Smart Communications (515/03;05;18) from Philippines (PH) - is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00988849

May 2, 09:43 PDT
Resolved - Start Time: 07:48 AM PDT - 05/02/25
End Time: 09:39 AM PDT - 05/02/25

We received notification that the network issues previously reported by Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) have been resolved. Smart mobile (Latelz) (456/02;05;06) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00988797

May 2, 09:58 PDT
Investigating - Start Time: 07:48 AM PDT - 05/02/25
End Time: Ongoing

We received notification that Smart mobile (Latelz) (456/02;05;06) from Cambodia (KH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00988797

May 2, 07:49 PDT
Resolved - Start Time: 08:06 AM PDT - 05/02/25
End Time: 08:14 AM PDT - 05/02/25

We received notification that previously reported quality degradation toward United States (US) - ALL MNOs have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF case: 00988809

May 2, 08:46 PDT
Investigating - Issue: United States (US) - ALL MNOs Quality degradation

Date: 05/02/25
Start Time: 08:06 AM PDT
End Time: ongoing

Summary:
We currently experience quality degradation toward United States (US) - ALL MNOs. Customers that send SMS messages to United States (US) - ALL MNOs users may notice a difficulties in message delivery.
Our competent teams are working on solving this issue.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF case: 00988809

May 2, 08:13 PDT
May 1, 2025
Completed - The scheduled maintenance has been completed.
May 1, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:00 PDT
Scheduled - Issue: Planned Maintenance - United States (US) - ATT Mobility

Start Time: 6 PM PST - 05/01/25
End Time: 8 PM PST - 05/01/25

Summary:
We received notification that ATT Mobility from United States (US) will perform planned maintenance on the date and time specified above.
SMS messages to ATT Mobility during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF 00988036

Apr 30, 17:49 PDT
Completed - The scheduled maintenance has been completed.
May 1, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 18:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 29, 12:43 PDT
Scheduled - Issue: Planned Maintenance - United States (US)

Start Time: 18:00 PDT - 04/30/25
End Time: 05:00 PDT - 05/01/25

Summary:

We received notification that the SMS carrier partner from United States (US) will perform planned maintenance on the date and time specified above.

During this time period, customers that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

Apr 29, 12:42 PDT
Resolved - Start Time: 02:54 PM PDT - 05/01/25
End Time: 04:25 PM PDT - 05/01/25

We received notification that the network issues previously reported by Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) have been resolved. Nigeria Communications Ltd (MTN) (621/30) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00988459

May 1, 16:26 PDT
Investigating - Start Time: 02:54 PM PDT - 05/01/25
End Time: Ongoing

We received notification that Nigeria Communications Ltd (MTN) (621/30) from Nigeria (NG) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF 00988459

May 1, 14:56 PDT
Resolved - Date:
Start Time: 6:57AM PDT - 1/5/25
End Time: 12:10 PM PDT - 1/5/25

We received notification that the network issues previously reported by Multiple MNOs from United States (US) have been resolved. End users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF 00987857

May 1, 12:27 PDT
Investigating - United States (US) - Multiple MNOs Quality degradation - 10DLC

Date: 1/5/25
Start Time: 6:57AM PDT
End Time: /

Summary:

We received notification that Multiple MNOs from United States (US) are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 00987857

May 1, 07:31 PDT
Resolved - Start Time: 10:23 AM PDT - 05/01/25
End Time: 11:24 AM PDT - 05/01/25

We received notification that the network issues previously reported by Smart Communications (515/03;05;18) from Philippines (PH) have been resolved. Smart Communications (515/03;05;18) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF - 00988356

May 1, 11:56 PDT
Investigating - Start Time: 10:23 AM PDT - 05/01/25
End Time: Ongoing

We received notification that Smart Communications (515/03;05;18) from Philippines (PH) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

SF - 00988356

May 1, 10:24 PDT
Completed - The scheduled maintenance has been completed.
May 1, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 04:00 PDT
Scheduled - Issue: Planned Maintenance - Canada (CA) - Bell Mobility Inc (302/610;630;640;651;655;660;690;880)

Start Time: 4 AM PDT - 05/01/25
End Time: 5:30 AM PDT - 05/01/25

Summary:
We received notification that Bell Mobility Inc (302/610;630;640;651;655;660;690;880) from Canada(CA) will perform planned maintenance on the date and time specified above.
SMS messages to Bell Mobility Inc (302/610;630;640;651;655;660;690;880) during the maintenance window may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.

If you have any questions, please contact support@telesign.com.

SF - 00985586

Apr 25, 15:06 PDT
Completed - The scheduled maintenance has been completed.
May 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 27, 21:00 PDT
Scheduled - US Operator - Verizon Wireless (310/004;006;010;012;590) Maintenance

Date: 4/27/25 - 5/1/25
Start Time: 9:00PM PDT 4/27/25
End Time: 12:00AM PDT 5/1/25

Summary:
We received notification that Verizon Wireless (310/004;006;010;012;590) from United States (US) will perform planned maintenance on the date and time specified above.
Clients may experience delayed or failed 10DLC traffic towards Verizon Wireless (310/004;006;010;012;590), so we kindly ask that you plan accordingly.

On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

SF 00983817

Apr 23, 03:01 PDT