The degradation of service for our Phone ID (number_deactivation, contact_match, and sim_swap - United Kingdom) products that began at 21:39 PM UTC has now been resolved as of 23:05 PM UTC.
Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation.
We apologize for any disruption this may have caused. If you have further questions, please don't hesitate to contact us.
Posted Sep 07, 2025 - 17:23 PDT
Investigating
We have received notification that services for Phone ID number_deactivation, contact_match, and sim_swap - United Kingdom are experiencing delays. We will inform you as soon as we receive a resolution.
Posted Sep 07, 2025 - 15:38 PDT
This incident affected: Phone ID Contact - EMEA (EMEA - All countries), Phone ID Number Deactivation - EMEA (EMEA - All countries), and Phone ID Additional add-ons (Contact match).