Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Current status Report incident History

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Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Service disruption for Phone ID Contact Match, SIM Swap and Subscriber Status addons towards Canada

Incident Report for Telesign System

Resolved

Start Time: 02:00 AM EST
End Time: 11:00 AM EST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Jan 29, 2026 - 08:36 PST

Identified

Date: 01/29/2026
Start Time: 02:00 AM EST
End Time: Ongoing

We have received notification that services for Phone ID Contact Match, SIM Swap and Subscriber Status might experience delays toward operators in Canada. We will inform you as soon as we receive a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Jan 29, 2026 - 02:09 PST

This incident affected: Phone ID Contact - NA & LATAM (NA & LATAM - All countries), Phone ID SIM Swap - NA & LATAM (Canada), and Phone ID Additional add-ons (Subscriber status).