Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Phone ID number_deactivation & sim_swap - Service Alert - United Kingdom EE Communicatiions

Incident Report for Telesign System

Resolved

Date: 11/25/2025
Start Time: 07:10 am PST
End Time: 12:04 pm PST

We received notification from our partner that the issue previously noticed in the United Kingdom for EE Communications end users has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Nov 25, 2025 - 12:39 PST

Identified

Date: 11/22/2025
Start Time: 07:10 PST
End Time: Ongoing

We received notification from our partner that number deactivation and SIM swap are currently experiencing issues in the United Kingdom for EE Communications end users, which may cause some delays. We will inform you once a resolution is reached.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Nov 25, 2025 - 09:54 PST

This incident affected: Phone ID Number Deactivation - EMEA (EMEA - All countries) and Phone ID SIM Swap - EMEA (United Kingdom).