Date: 07/30/25 Start Time: 08:25 AM PDT End Time: 08:55 AM PDT
Date: 07/30/25 Start Time: 10:15 AM PDT End Time: 11:10 AM PDT
After the usual monitoring period, we can confirm that the issue with the Phone ID Contact has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
We understand the inconvenience it may have caused you, and we sincerely apologize for any disruption to your experience on our platform.
A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2025 - 11:49 PDT
Identified
Date: 07/30/25 Start Time: 08:25 AM PDT End Time: Ongoing
We received notification from our partner that Contact addon is currently having issues, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
This incident affected: Phone ID Contact - EMEA (EMEA - All countries), Phone ID Contact - APAC (APAC - All countries), and Phone ID Contact - NA & LATAM (NA & LATAM - All countries).