Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Operational

Degraded performance

Partial Outage

Major Outage

Under maintenance

Phone ID Contact addon Service Alert - Worldwide

Incident Report for Telesign System

Resolved

Date: 07/30/25
Start Time: 08:25 AM PDT
End Time: 08:55 AM PDT

Date: 07/30/25
Start Time: 10:15 AM PDT
End Time: 11:10 AM PDT

After the usual monitoring period, we can confirm that the issue with the Phone ID Contact has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

We understand the inconvenience it may have caused you, and we sincerely apologize for any disruption to your experience on our platform.

If you have any questions, please contact us at support@telesign.com.
Posted Jul 31, 2025 - 11:48 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jul 30, 2025 - 11:49 PDT

Identified

Date: 07/30/25
Start Time: 08:25 AM PDT
End Time: Ongoing

We received notification from our partner that Contact addon is currently having issues, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.
Posted Jul 30, 2025 - 11:10 PDT
This incident affected: Phone ID Contact - EMEA (EMEA - All countries), Phone ID Contact - APAC (APAC - All countries), and Phone ID Contact - NA & LATAM (NA & LATAM - All countries).