Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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PhoneID - contact_match and sim_swap - Service Alert - United Kingdom (GB) - Hutchison 3G UK Ltd (234/20;94)

Incident Report for Telesign System

Resolved

Date: 08/11/25
Start Time: 15:43 PM PDT
End Time: 21:38 PM PDT

We received notification from our partner that the issue previously noticed in United Kingdom (GB) - Hutchison 3G UK Ltd has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Aug 11, 2026 - 22:50 PDT

Identified

Date: 08/11/25
Start Time: 15:43 PM PDT
End Time: Ongoing

We received notification from our partner that Phone ID (contact_match and sim_swap) is currently having issues in United Kingdom (GB) - Hutchison 3G UK Ltd, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Aug 11, 2026 - 17:07 PDT

This incident affected: Phone ID SIM Swap - EMEA (United Kingdom).