Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Phone ID Sim Swap and Contact Match Service Alert - Canada

Incident Report for Telesign System

Resolved

Date: 09/17/2025
Start Time: 05:04 PM PDT
End Time: 08:56 PM PDT

We received notification from our partner that previously noticed Phone ID issues affecting Sim Swap and Contact_match in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

Posted Sep 17, 2025 - 21:36 PDT

Identified

Date: 09/17/2025
Start Time: 05:04 PM PDT
End Time: Ongoing

We received notification from our partner that addons Sim Swap and Contact_match are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Sep 17, 2025 - 17:04 PDT

This incident affected: Phone ID SIM Swap - NA & LATAM (Canada) and Phone ID Additional add-ons (Contact match).