Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: 08:20 AM PDT
We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Posted Oct 28, 2026 - 11:00 PDT
Investigating
Date: 10/28/2026 Start Time: 07:47 AM PDT End Time: Ongoing
We received notification from our partner that the SIM Swap, Number Deactivation and Contact Match addons are currently having issues in the United Kingdom(specifically Orange and EE Communications), which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
This incident affected: Phone ID Number Deactivation - EMEA (EMEA - All countries), Phone ID SIM Swap - EMEA (United Kingdom), and Phone ID Additional add-ons (Contact match).