Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Contact match, Sim swap and Number deactivation - Service Alert - United Kingdom EE

Incident Report for Telesign System

Resolved

Date: 7/24/2026
Start Time: 11:20 PM PST 7/23/2026
End Time: 04:15 AM PST

We received notification from our partner that the issue previously noticed in the United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Jul 24, 2026 - 05:25 PDT

Update

Addon Number deactivation has been recovered, and we are continuing to work towards complete resolution.

Posted Jul 24, 2026 - 00:51 PDT

Identified

Date: 7/23/2026
Start Time: 11:20 PM PDT
End Time: Ongoing

We received notification from our partner that Contact match, Sim swap, and Number deactivation are currently having issues in the United Kingdom EE, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Jul 23, 2026 - 23:55 PDT

This incident affected: Phone ID Number Deactivation - EMEA (EMEA - All countries), Phone ID SIM Swap - EMEA (United Kingdom), and Phone ID Additional add-ons (Contact match).