Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Phone ID (sim_swap/contact_match/subscriber_status) - Service Alert - Canada

Incident Report for Telesign System

Resolved

Date: 13/12/26
Start Time: 6:31 am PST
End Time: 7:47 am PST

We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Feb 13, 2026 - 08:04 PST

Identified

Date: 13/12/26
Start Time: 06:31 am PST
End Time: Ongoing

We received notification from our partner that Phone ID (sim_swap/contact_match/subscriber_status) is currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

#01129598

Posted Feb 13, 2026 - 07:23 PST

This incident affected: Phone ID SIM Swap - APAC (APAC - All countries).