Our network operations team is still investigating the network degradation that caused the delay in SMS delivery. We will provide additional information once we have completed the investigation.
We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at support@telesign.com.
Posted Sep 06, 2026 - 13:58 PDT
Investigating
Dear Customers and Partners,
We are experiencing intermittent disruptions/degradation on our platform which could cause some delays in delivery.
Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.
This incident affected: SMS/SMS Verify - EMEA (EMEA - All countries), SMS/SMS Verify - APAC (APAC - All countries), SMS/SMS Verify - NA & LATAM (NA & LATAM - All countries), Phone ID - EMEA (EMEA - All countries), Phone ID - APAC (APAC - All countries), and Phone ID - NA & LATAM (NA & LATAM - All countries).