Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Phone ID Contact Match, Number Deactivation and Sim Swap Service Alert - United Kingdom EE Communication and Orange

Incident Report for Telesign System

Resolved

Date: 08/07/2025
Start Time: 02:20 PM PDT
End Time: 06:19 PM PDT

We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Aug 07, 2025 - 18:59 PDT

Identified

Date: 08/07/2025
Start Time: 02/:20 PM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Contact Match, Number Deactivation and Sim Swap addons are currently having issues in United Kingdom for EE Communication and Orange carriers, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Aug 07, 2025 - 15:06 PDT

This incident affected: Phone ID Number Deactivation - EMEA (EMEA - All countries), Phone ID SIM Swap - EMEA (United Kingdom), and Phone ID Additional add-ons (Contact match).