Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Current status Report incident History

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Degraded performance

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SimSwap Service Alert - Brazil

Incident Report for Telesign System

Resolved

Date: 03/10/25
Start Time: 09:40 AM PST
End Time: 11:46 AM PST

We received notification from our partner that the issue previously noticed in Brazil has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

Posted Mar 10, 2025 - 11:58 PDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 10, 2025 - 10:15 PDT

Identified

Date: 03/10/25
Start Time: 09:40 PST
End Time: Ongoing

We received notification from our partner that Phone ID Add On SimSwap is currently having issues in Brazil, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Mar 10, 2025 - 09:45 PDT

This incident affected: Phone ID SIM Swap - NA & LATAM (Brazil).