Date: 10/27/2026 Start Time: 07:35 AM UTC+0 End Time: 09:35 AM UTC+0
We received notification from our partner that the issue previously noticed in United Kingdom has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Posted Oct 27, 2026 - 10:23 PDT
Identified
Date: 10/27/2026 Start Time: 07:35 AM UTC+0 End Time: Ongoing
We received notification from our partner that Phone ID Contact Match, Number Deactivation and Sim Swap are currently having issues in United Kingdom, which may cause some delays for checks towards Hutchison 3G UK Ltd numbers. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
This incident affected: Phone ID Number Deactivation - EMEA (EMEA - All countries), Phone ID SIM Swap - EMEA (United Kingdom), and Phone ID Additional add-ons (Contact match).