Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Phone ID Sim Swap Service Alert - Colombia

Incident Report for Telesign System

Resolved

Date: 04/12/26
Start Time: 06:13 PST
End Time: 08:25 PST

We received notification from our partner that the issue previously noticed in Colombia has been resolved. End users should no longer experience delays, as all services are back to functioning properly.

Posted Apr 12, 2026 - 11:29 PDT

Identified

Date: 04/12/26
Start Time: 06:13 PST
End Time: Ongoing

We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once a resolution is reached.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Apr 12, 2026 - 07:16 PDT

This incident affected: Phone ID SIM Swap - NA & LATAM (Colombia).