We received notification that the network issues previously reported by Claro (724/05;12;38) from Brazil (BR) have been resolved. Claro (724/05;12;38) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Posted Sep 09, 2025 - 12:25 PDT
Investigating
Issue: Operator - Brazil (BR) - Claro (724/05;12;38) Quality degradation
Start Time: 7:09 AM PDT - 9/9/25 End Time: Ongoing
Summary:
We received notification that Claro (724/05;12;38) from Brazil (BR) is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.
Telesign is engaged with the operators for updates on resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.
SF 01055457
Posted Sep 09, 2025 - 07:24 PDT
This incident affected: SMS/SMS Verify - NA & LATAM (Brazil).