Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

Current status Report incident History

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Degraded performance

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Major Outage

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Service disruption for Phone ID Sim Swap in Colombia

Incident Report for Telesign System

Resolved

Start Time: 6/25/2025 at 08:58 PM PDT
End Time: 6/26/2025 at 01:30 PM PDT

We received notification that the previously reported Phone ID SIM swap issues in Colombia have been resolved. End users should no longer experience delays.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Posted Jun 26, 2025 - 15:57 PDT

Identified

Date: 6/25/2025
Start Time: 08:58 PM PDT
End Time: Ongoing

We received notification from our partner that Phone ID Sim Swap is currently having issues in Colombia, which may cause some delays. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Jun 26, 2025 - 10:01 PDT

This incident affected: Phone ID SIM Swap - NA & LATAM (Colombia).