Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Service disruption for Phone ID Sim Swap and Subscriber Status addons toward Canada - Rogers Wireless Inc

Incident Report for Telesign System

Resolved

Date: 09/11/25
Start Time: 12:44 AM PDT
End Time: 06:38 AM PDT

We received notification from our partner that previously noticed Phone ID disruption affecting Sim Swap and Subscriber Status in Canada have been resolved. End users should no longer experience delays, as all services are back to functioning properly.

If you have any questions, please contact us at support@telesign.com.

Posted Sep 11, 2025 - 11:45 PDT

Identified

Date: 09/11/25
Start Time: 12:44 AM PDT
End Time: Ongoing

We received notification that Phone ID Sim Swap and Subscriber Status addons are currently experiencing disruption for numbers that belong to Canada - Rogers Wireless Inc. We will inform you once there is a resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at support@telesign.com.

Posted Sep 11, 2025 - 06:43 PDT

This incident affected: Phone ID SIM Swap - NA & LATAM (NA & LATAM - All countries) and Phone ID Additional add-ons (Subscriber status).