Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Incident Report for Telesign System

Resolved

Dear Customers and Partners,

Please note that this incident is now resolved.

Incident date: 04/01/2025
Incident start time: 10:09 AM PDT
Incident end time: 10:25 AM PDT

Affected products (services) during this time frame: Omnichannel, PhoneID, and Verify API.

We apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Posted Apr 01, 2025 - 11:07 PDT

Investigating

Dear Customers and Partners,

We are experiencing instability on our platform which could cause some delays in delivery.

Our team is investigating the issue and we will make sure to keep you updated as soon as we have preliminary findings.

If you have any questions, please contact us at support@telesign.com.

Posted Apr 01, 2025 - 10:26 PDT

This incident affected: SMS/SMS Verify - EMEA (EMEA - All countries), SMS/SMS Verify - APAC (APAC - All countries), SMS/SMS Verify - NA & LATAM (NA & LATAM - All countries), Phone ID Additional add-ons (Age verify, Breached number check, Call forward detection, Contact match, Contact plus, Device info, Subscriber status), Verify API - Other channels (Viber, WhatsApp, Silent Verify, Voice verify, Email, RCS), Phone ID Porting Status - EMEA (EMEA - All countries), Phone ID SIM Swap - NA & LATAM (NA & LATAM - All countries), Phone ID SIM Swap - APAC (APAC - All countries), Phone ID SIM Swap - EMEA (EMEA - All countries), Phone ID Porting History - EMEA (EMEA - All countries), Phone ID Porting History - NA & LATAM (NA & LATAM - All countries), Phone ID Contact - EMEA (EMEA - All countries), Phone ID Contact - APAC (APAC - All countries), Phone ID Contact - NA & LATAM (NA & LATAM - All countries), Phone ID Live - EMEA (EMEA - All countries), Phone ID Live - APAC (APAC - All countries), Phone ID Live - NA & LATAM (NA & LATAM - All countries), Phone ID Number Deactivation - APAC (APAC - All countries), Phone ID Number Deactivation - EMEA (EMEA - All countries), Phone ID Number Deactivation - NA & LATAM (NA & LATAM - All countries), Phone ID Porting Status - NA & LATAM (NA & LATAM - All countries), Phone ID Porting Status - APAC (APAC - All countries), Phone ID - EMEA (EMEA - All countries), Phone ID - APAC (APAC - All countries), Phone ID - NA & LATAM (NA & LATAM - All countries), Messaging API - Other channels (Email, RCS, Viber, WhatsApp), and Phone ID Porting History - APAC (APAC - All countries).