Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Operator Service Alert - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - 2/6/25

Incident Report for Telesign System

Resolved

Start Time: 6:55AM PST - 02/06/25
End Time: 04:37AM PST - 02/7/25

We received notification that the network issues previously reported by Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia have been resolved. Claro Comunicacion Celular S.A (Comcel S.A) (732/101) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.

Posted Feb 07, 2026 - 04:37 PST

Investigating

Issue: Operator - Colombia (CO) - Claro Comunicacion Celular S.A (Comcel S.A) (732/101) - Quality degradation

Start Time: 6:55AM PST - 2/6/25
End Time: /

Summary:

We received notification that Claro Comunicacion Celular S.A (Comcel S.A) (732/101) from Colombia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages.

Telesign is engaged with the operators for updates on resolution.

We'd like to apologize for any inconvenience and appreciate your patience during this service interruption. If you have any questions, please contact support@telesign.com.

SF 01126276

Posted Feb 06, 2026 - 11:44 PST

This incident affected: SMS/SMS Verify - NA & LATAM (Colombia).