System Status
This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.
Service Metrics
TeleSign Alert - US Operator AT&T Maintenance - 07/26/2018
Incident
Report for Telesign system status
Resolved
UPDATE: 2018-08-07 21:20:34 UTC
Dear Customers and Partners, ,AT&T has informed us that the SMS issue affecting traffic for MO and MT SMS messages is now resolved. We can confirm traffic is flowing as expected.
Dear Customers and Partners, ,AT&T has informed us that the SMS issue affecting traffic for MO and MT SMS messages is now resolved. We can confirm traffic is flowing as expected.
Update
Dear Customers and Partners, AT&T has informed us that they are continuing to work on the issue affecting their backup data center. Please note that the traffic is flowing as expected to the current data center. We will provide any further updates as they become available.
Update
Our monitoring confirms that traffic to AT&T is flowing normally, however the maintenance is ongoing and we are still warned of the potential for latency or reduced capacity. We are continuously monitoring the traffic and will provide a final update once AT&T confirms the issue and maintenance is resolved.
Monitoring
UPDATE: 2018-07-28 04:48:00 PM PDT
Our monitoring confirms that there have been no further delays in delivery of traffic. We are continuously monitoring the traffic and will provide a final update once AT&T confirms the resolution.
Our monitoring confirms that there have been no further delays in delivery of traffic. We are continuously monitoring the traffic and will provide a final update once AT&T confirms the resolution.
Update
We received information AT&T have restored one of their sites and we are seeing improved success rates and latency. AT&T continues to work on restoring services completely.
Update
AT&T informed us that they continue to troubleshoot a database issue which is affecting their traffic. We will send further updates as we receive more information.
Investigating
Issue: US Operator - AT&T Maintenance
Date: 07/26/2018
Start Time: 5:30AM PDT
End Time: Ongoing
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers that are sending SMS traffic towards AT&T operator may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
Date: 07/26/2018
Start Time: 5:30AM PDT
End Time: Ongoing
Summary:
We have received notification that US Operator AT&T will be performing planned maintenance on the date and time specified above. During this time period, customers that are sending SMS traffic towards AT&T operator may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. Other US operators will not be affected by this AT&T operator maintenance.
On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Kind Regards,
TeleSign Support
This incident affected: Enterprise Services (SMS & SMS Verify), Operator Alerts (Operator Alerts WW), and Standard Services (SMS).