Our downstream provider has confirmed this issue was due to an external internet source and monitoring has confirmed the issue impacting the delivery of messages towards networks mentioned above for both regions is now resolved. All services are now operating as expected.
SMS delivery has now been restored as of 2019-06-07 20:44:00 UTC
Posted 9 days ago. Jun 07, 2019 - 15:01 PDT
We have received notification from our downstream provider that they identified an issue affecting SMS messaging services that might may cause a delay in the delivery of SMS messages for USA and Canda mobile operators.
Telus Canada Rogers Canada Bell Mobility Canada Sasktel Canada Fido (Microcell) Canada MTS Canada Telebec Canada NorthernTel Canada Virgin Mobile Canada Videotron Canada Freedom / Wind Canada Mobilicity Canada Eastlink Wireless Canada Cellular One of N.E. Arizona USA East Kentucky Network (Appalachian Wireless) USA Pine Cellular USA Limitless Mobile USA United Wireless USA Pioneer Cellular USA Chariton Valley Cellular USA bandwidth.com (includes Republic Wireless) USA MobileNation/SI Wireless USA MTA Wireless/Matanuska Kenai USA Leaco Rural Telephone Cooperative USA Nemont CDMA USA Nemont US UMTS USA Brightlink USA Inteliquent USA Enflick USA Triangle Wireless USA Atlantic Tele-Network International (ATNI) USA Blue Wireless USA TextMe USA Digital Communications Consulting (DCC) / Otz USA Aerialink USA Telnyx USA
This is being investigated as a matter of urgency and we will issue further updates as soon as they become available. Any affected messages are being queued and will be delivered once this issue has been resolved. We will inform you once the issue has been remedied.
Posted 9 days ago. Jun 07, 2019 - 14:05 PDT
This incident affected: Enterprise Services (SMS Verify) and Standard Services (SMS).