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📢 Important Update: US AT&T and T-Mobile Holiday Freeze Schedule
Incident
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Investigating
AT&T Freeze Schedule
Short Codes Only:
November Freeze Dates – No Provisioning
>11/26 to 12/02 (Black Friday / Cyber Monday)
>Provisioning will take place on 11/25
>Post-freeze provisioning on 12/09/2024
December Freeze Dates – No Provisioning
>12/23/24 to 01/03/25 (Christmas and New Years Holidays)
>Provisioning will take place on 12/16
>Provisioning will NOT take place on 12/23
>Post-freeze provisioning on 01/06/2025
T-Mobile Freeze Schedule
Short Code Freezes:
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 23, 2024 – Jan. 3, 2025**
**Please note that while campaigns won’t be certified during these dates, onboarding can proceed.
Long Code Special Business Reviews (Messaging Volumes):
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 24, 2024 – Dec. 25, 2024
>Jan. 1, 2025
NNID/Number Pool Provisioning Maintenance Windows:
>Oct. 30, 2024 – Submit NNID/Number Pool Requests by 10/23 EOD
>Nov. 13, 2024 – Submit NNID/Number Pool Requests by 11/6 EOD
>Dec. 4, 2024 – Submit NNID/Number Pool Requests by 11/27 EOD***
***Please submit only business-critical requests during these dates.
Thank you for planning accordingly during these freeze periods to ensure a smooth holiday season.
Short Codes Only:
November Freeze Dates – No Provisioning
>11/26 to 12/02 (Black Friday / Cyber Monday)
>Provisioning will take place on 11/25
>Post-freeze provisioning on 12/09/2024
December Freeze Dates – No Provisioning
>12/23/24 to 01/03/25 (Christmas and New Years Holidays)
>Provisioning will take place on 12/16
>Provisioning will NOT take place on 12/23
>Post-freeze provisioning on 01/06/2025
T-Mobile Freeze Schedule
Short Code Freezes:
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 23, 2024 – Jan. 3, 2025**
**Please note that while campaigns won’t be certified during these dates, onboarding can proceed.
Long Code Special Business Reviews (Messaging Volumes):
>Nov. 28, 2024 – Nov. 29, 2024
>Dec. 24, 2024 – Dec. 25, 2024
>Jan. 1, 2025
NNID/Number Pool Provisioning Maintenance Windows:
>Oct. 30, 2024 – Submit NNID/Number Pool Requests by 10/23 EOD
>Nov. 13, 2024 – Submit NNID/Number Pool Requests by 11/6 EOD
>Dec. 4, 2024 – Submit NNID/Number Pool Requests by 11/27 EOD***
***Please submit only business-critical requests during these dates.
Thank you for planning accordingly during these freeze periods to ensure a smooth holiday season.
This incident affects: Regulatory Updates.