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In the near future, TLS certificates will have a maximum validity of 47 days, requiring significantly more frequent renewal and rotation.\n- Certificate pinning considerations: As a result of the shortened certificate lifecycle, implementations that rely on pinning to a specific leaf certificate will no longer be sustainable. Systems that continue to pin to a specific certificate may experience connectivity disruptions whenever certificates are renewed as part of the automated rotation process.\n- Alignment with recommended practices: We recommend avoiding certificate pinning for our TLS certificates. More details can be found on the following link: https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates. Instead, integrations should rely on standard TLS validation mechanisms using trusted Certificate Authorities. This approach ensures compatibility with automated certificate rotation and aligns with industry best practices.\n- Automated certificate rotation: Our platform will continue to manage certificate issuance, renewal, and rotation automatically as part of the updated lifecycle model.\n\nHow this may affect you:\n\n- Customers using certificate pinning: If your systems currently perform certificate pinning for our TLS certificates, you should review and update your implementation to remove pinning to specific certificates. Failure to do so may result in service connectivity issues once certificates are rotated under the new lifecycle model.\n- Customers using standard TLS validation: No action is required if your systems rely on standard TLS trust validation through trusted Certificate Authorities.\n\nAdditional information:\n\n- We strongly recommend reviewing your integrations and aligning them with the guidance provided in our developer documentation using https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates to ensure uninterrupted service operation under the updated certificate lifecycle.\n- If you have any questions or require assistance, please reach out to your dedicated Customer Success Manager or contact Customer Support.","created_at":"2026-04-06T09:49:06.250-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-06T10:05:22.121-07:00","display_at":"2026-04-06T10:15:06.250-07:00","deliver_notifications":true,"tweet_id":null,"id":"gfbfmdpjdp54","incident_id":"slytlttjw4hv","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"},{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"},{"code":"gdhv290nw665","name":"Regulatory Updates - NA \u0026 LATAM","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"},{"status":"operational","name":"APAC","created_at":"2024-12-11T13:24:21.491-08:00","updated_at":"2026-09-10T01:56:30.923-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"t2lb95zdfcj6","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"},{"status":"operational","name":"NA \u0026 LATAM","created_at":"2024-12-11T13:24:50.206-08:00","updated_at":"2026-09-10T01:56:31.529-07:00","position":3,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"gdhv290nw665","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update 📢 Australia and ACMA's SMS Sender ID Register - Jun 2026","status":"scheduled","created_at":"2026-06-18T23:32:45.775-07:00","updated_at":"2026-06-18T23:32:45.878-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/r6j2xmqkl5td","scheduled_for":"2026-06-18T23:33:00.000-07:00","scheduled_until":"2026-11-15T22:33:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-18T23:32:45.763-07:00","reminder_intervals":null,"id":"zmnz4cb88v33","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Summary\nFollowing up on our earlier update (https://status.telesign.com/incidents/hg1jmtfjdfj1), Telesign can now fully support all registration scenarios listed below, with an alternative verification option available for direct brand owners with ABN (Australia Business Number). The required documents in Registration Pre-steps remain the same. Additionally, 2-way DLC solution remains available, with no setup fee and only a monthly fee of US$2.50 per DLC. Expected registration timeline is around 1-2 weeks.\n\nRegistration Pre-steps\nTo register an alphanumeric Sender ID for Australia, please complete the following forms:\n● Registration Form: \nhttps://telesign.sharepoint.com/:x:/g/Sales/IQB1BQgIwBHiSZ_zS9q5Pa32AZ_8Ka-oVHBSv7-DEgL60dY?e=CVCFHx  (Expired 7.16.2026)\n● Authorization Letter: \nhttps://telesign.sharepoint.com/:w:/g/Sales/IQAHn6NM2M3zRIOc4ZZ954coAa_d-mhxXQv2ly1GNFkeVjI?e=7ainvO (Expired 7.16.2026)\n\nRegistration Process:\n♦ Direct Brand Ownership\n\u003eScenario A\n(1) Direct Brand Owner with ABN (Recommended Option): You will be able to register alphanumeric Sender IDs with standard business verification steps. ACMA will manage and trigger the business verification via the email sender \"Australian Communications and Media Authority \u003cno-reply@digital.acma.gov.au\u003e\".\n(2) Direct Brand Owner with ABN : There is also an alternative verification pathway with extra charges, via Certified Telcos, where there is no direct ACMA involvement and no direct verification action is required from brand owner.\n \n\u003eScenario B\nDirect Brand Owner without ABN (international / business identification number that is not from Australia): Registrations require enhanced third-party verification, handled via certified participation pathways. The recommendation is for the authorized business POC to be visibly connected to the company and/or be on official documents to streamline the verification checks.\n\n♦ Non-Direct Brand Ownership\n\u003eScenario C\n• Non-Direct traffic from Brand Owner with and without ABN: Registration of alphanumeric Sender IDs for Australia is now available and requires the files found under Registration Pre-steps .\n• If the represented brand has an ABN, the brand-owner is required to pursue verification directly via ACMA (similar to Scenario A-1), or through the alternative verification pathway (similar to Scenario A-2).\n• If the represented brand does not have an ABN, registrations require enhanced third-party verification, handled through certified participation pathways (Similar to Scenario B)\n\nNote: For all registration scenarios, applicable fees may apply.\n\nPlease also refer to Telesign’s full guidance for scenario-based registration requirements (https://support.telesign.com/s/article/australia---messaging-regulations). For any questions or assistance, contact your Customer Success Manager or reach out to enablement@telesign.com.","created_at":"2026-06-18T23:32:45.873-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-18T23:32:45.873-07:00","display_at":"2026-06-18T23:32:45.873-07:00","deliver_notifications":true,"tweet_id":null,"id":"lxyvfjdcr1mc","incident_id":"zmnz4cb88v33","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC","created_at":"2024-12-11T13:24:21.491-08:00","updated_at":"2026-09-10T01:56:30.923-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"t2lb95zdfcj6","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: 📢 Important Update: UAE Sender ID Verification Requirement","status":"scheduled","created_at":"2026-07-31T03:18:47.121-07:00","updated_at":"2026-07-31T13:30:08.929-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/rfsy2nqfz2d3","scheduled_for":"2026-07-31T14:30:00.000-07:00","scheduled_until":"2026-12-28T13:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-07-31T13:30:08.929-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-31T03:18:47.111-07:00","reminder_intervals":null,"id":"r3ddrd07bxl5","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-07-31T13:30:08.447-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T13:30:08.447-07:00","display_at":"2026-07-31T13:30:08.447-07:00","deliver_notifications":true,"tweet_id":null,"id":"d9tl7g4x5jt5","incident_id":"r3ddrd07bxl5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"To comply with a new operator-driven compliance requirement in the United Arab Emirates (UAE), all customers using international alphanumeric Sender IDs for SMS traffic to the UAE must complete a mandatory Sender ID verification process.\n\nThe requirement has been introduced by the UAE operators and applies to previously registered Sender IDs. Failure to complete the verification process may result in the suspension of affected Sender IDs, which could impact SMS delivery to the UAE.\n\nAt this time, no widespread blocking has been observed. However, enforcement may begin with limited notice.\n\nRequired Documents:\n\n- Certificate of Incorporation, Articles of Association, or equivalent documentation demonstrating that the entity is headquartered outside the UAE (UAE-issued documents alone are not sufficient).\n\n- Government-issued photo ID of the owner or authorized representative.\n\n- Letter of Authorization (LOA) on the company's letterhead authorizing Telesign to verify and manage the Sender ID on the customer's behalf.\n\n- A Letter of Authorization on the brand's letterhead confirming the authorized signatory\n\n- A chain Letter of Authorization for non-direct clients\n\n\nRequired Details:\n\n- Legal entity name and registration number.\n\n- Company website.\n\n- Location of the company's global headquarters (ultimate parent company or highest-level corporate office), together with supporting evidence (e.g., official company documents, corporate publications, or website information).\nPlease note that companies with global headquarters in the UAE are not eligible for this service.\n\n- Business contact details, including the email address of the authorized representative (personal email addresses such as Gmail, Yahoo, or Hotmail are not accepted).\n\n✅ Action Required\nIf you receive a request from Telesign regarding your UAE Sender ID(s), please submit all required documentation and information as soon as possible to avoid potential service disruptions. Sender IDs that are not successfully verified may be suspended by the UAE operators, resulting in SMS delivery issues.\nOur teams are actively working with our connectivity partners and the operators to clarify the implementation timeline and minimize customer impact. We will continue to provide updates as additional information becomes available.\n\nThank you for your prompt attention to this important compliance requirement.","created_at":"2026-07-31T03:18:47.205-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-31T03:18:47.205-07:00","display_at":"2026-07-31T03:18:47.205-07:00","deliver_notifications":true,"tweet_id":null,"id":"y0b85hbnrfw7","incident_id":"r3ddrd07bxl5","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: 📢 Important Update: Spain Sender ID Registration Requirement","status":"scheduled","created_at":"2026-08-06T04:40:11.974-07:00","updated_at":"2026-08-06T14:00:21.700-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/1wm2dt68p1z2","scheduled_for":"2026-08-06T15:00:00.000-07:00","scheduled_until":"2027-01-03T14:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-06T14:00:21.700-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-06T04:40:11.962-07:00","reminder_intervals":null,"id":"9n76bzwbgm9b","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-06T14:00:20.966-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T14:00:20.966-07:00","display_at":"2026-08-06T14:00:20.966-07:00","deliver_notifications":true,"tweet_id":null,"id":"7v118nm2jh8z","incident_id":"9n76bzwbgm9b","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The Directorate of Telecommunications and Audiovisual of the National Markets and Competition Commission (CNMC) of Spain has introduced a mandatory Sender ID Registry (Registro de Alias) under Order TDF/149/2025.\n\nThis regulation applies to all companies, both Spanish and international, that use alphanumeric Sender IDs to send SMS or RCS messages to Spanish mobile numbers. Beginning September 15, 2026, Spanish mobile operators will be legally required to block any SMS, MMS, or RCS message sent using an alphanumeric Sender ID that is not registered in the CNMC Sender ID Registry. Any traffic sent using an unregistered Sender ID after this date will not be delivered. Numeric Sender IDs are not affected by this requirement.\n\nRegistration with the CNMC is free of charge. Organizations that have access to a Spanish digital certificate can register their Sender IDs directly through the CNMC Sender ID Registry Portal. Organizations without a Spanish digital certificate can authorize Telesign Corporation to complete the registration on their behalf by providing a signed Letter of Authorization (LOA) together with the required registration information.\n\nReseller customers should be aware that each Sender ID must be registered by its respective owner, and Telesign can only submit registrations for organizations that have provided a Letter of Authorization directly to Telesign. A chain of Letters of Authorization is not permitted under the CNMC registration process.\n\n\n✅ Action Required\n\nIf you use alphanumeric Sender IDs to send SMS or RCS traffic to Spanish mobile numbers, please ensure that your Sender IDs are registered with the CNMC before September 15, 2026. We encourage you to begin the registration process as soon as possible to allow sufficient time for completion before the enforcement date and to avoid potential service disruptions.\n\nPlease also refer to Telesign's full guidance for scenario-based registration requirements, including detailed registration instructions, required documentation, Letter of Authorization (LOA) templates, and reseller-specific guidance: https://support.telesign.com/s/article/spain---messaging-regulations. \n\n\nFor any questions or assistance, please contact your Customer Success Manager or reach out to enablement@telesign.com.\n\n\nThank you for your prompt attention to this important regulatory requirement.","created_at":"2026-08-06T04:40:12.071-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-06T04:40:12.071-07:00","display_at":"2026-08-06T04:40:12.071-07:00","deliver_notifications":true,"tweet_id":null,"id":"wkz975z7knr7","incident_id":"9n76bzwbgm9b","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update 📢 Vietnam - Mandatory URL whitelisting for Local SenderIDs for Vietnamobile","status":"scheduled","created_at":"2026-08-17T01:07:52.824-07:00","updated_at":"2026-08-17T01:11:28.511-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/x362vt6d7y25","scheduled_for":"2026-08-17T01:08:00.000-07:00","scheduled_until":"2027-01-14T00:08:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-17T01:07:52.813-07:00","reminder_intervals":null,"id":"nnbl7f6k2f3n","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Vietnamobile (also known as Hanoi Telecom) has updated its regulatory requirements for local messaging traffic. Effective 1 September 2026, all URLs included in messages sent using local Sender IDs must be whitelisted. Messages containing unregistered URLs will fail.\n\nTelesign’s Vietnam URL and message template registration file can be downloaded here: https://support.telesign.com/s/relatedlist/ka0Ue000000FR4jIAG/AttachedContentDocuments\n\nFor existing brands using local Sender IDs that include URLs in their message content, Telesign is proactively reviewing and registering URLs in advance to help minimize any potential impact on message delivery. Please refer to Telesign’s full guidance: https://support.telesign.com/s/article/vietnam---messaging-regulations\n\nIf you have any questions or require assistance, please contact your Customer Success Manager.","created_at":"2026-08-17T01:07:52.918-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T01:07:52.918-07:00","display_at":"2026-08-17T01:07:52.918-07:00","deliver_notifications":true,"tweet_id":null,"id":"4ppn0c4v86wq","incident_id":"nnbl7f6k2f3n","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC","created_at":"2024-12-11T13:24:21.491-08:00","updated_at":"2026-09-10T01:56:30.923-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"t2lb95zdfcj6","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update 📢 Australia and ACMA's SMS Sender ID Register - Aug 2026","status":"scheduled","created_at":"2026-08-17T01:10:39.561-07:00","updated_at":"2026-08-17T01:10:39.663-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/4w79z0gq49qf","scheduled_for":"2026-08-17T01:11:00.000-07:00","scheduled_until":"2027-01-14T00:11:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-17T01:10:39.550-07:00","reminder_intervals":null,"id":"hhmh1bpctwgh","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Summary\nTelesign is providing updates to our verification process for Brand Owners with and without Australian Business Number (ABN) who wish to register their alphanumeric senderID in Australia. There is no change to the registration scenarios and the required documents in Registration Pre-steps.\n\n\nIdentity Verification\nRegistrations that do not go through Australian Communications and Media Authority (ACMA) would require third-party verification with accredited partners. For identity verification, the authorized point of contact should expect an email from GBG, Veriff or Stripe and must complete the verification process as guided.\n\n\nRegistration Pre-steps\nTo register an alphanumeric Sender ID for use in Australia, please download and complete both registration forms available here: https://support.telesign.com/s/relatedlist/ka0Ue000000IEPVIA4/AttachedContentDocuments\n\n\nPlease also refer to Telesign’s full guidance for scenario-based registration requirements (https://support.telesign.com/s/article/australia---messaging-regulations). For all registration scenarios, applicable fees may apply. For any questions or assistance, please contact your Customer Success Manager.\n\nPrevious related posts:\n● https://status.telesign.com/incidents/zmnz4cb88v33\n● https://status.telesign.com/incidents/hg1jmtfjdfj1\n● https://status.telesign.com/incidents/tdfsftghjmf2\n● https://status.telesign.com/incidents/7bgjfqswblmp\n● https://status.telesign.com/incidents/g28mlrb13prh","created_at":"2026-08-17T01:10:39.659-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-17T01:10:39.659-07:00","display_at":"2026-08-17T01:10:39.659-07:00","deliver_notifications":true,"tweet_id":null,"id":"k9gn815tv39v","incident_id":"hhmh1bpctwgh","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC","created_at":"2024-12-11T13:24:21.491-08:00","updated_at":"2026-09-10T01:56:30.923-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"t2lb95zdfcj6","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: 📢 Important Announcement: United Arab Emirates Operators Freeze","status":"scheduled","created_at":"2026-09-03T06:10:25.475-07:00","updated_at":"2026-09-03T15:45:08.046-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/8pfp4d849718","scheduled_for":"2026-09-03T16:45:00.000-07:00","scheduled_until":"2027-01-31T15:45:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-03T15:45:08.046-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-03T06:10:25.464-07:00","reminder_intervals":null,"id":"9swmbsbyvf16","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-03T15:45:07.823-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T15:45:07.823-07:00","display_at":"2026-09-03T15:45:07.823-07:00","deliver_notifications":true,"tweet_id":null,"id":"5x3rgyr53nll","incident_id":"9swmbsbyvf16","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We would like to inform you that all Sender ID registrations in the UAE are currently on hold.\nThe operators are currently undergoing an audit by the TDRA (UAE regulator), and as a result, all Sender ID registrations will remain on hold until further notice.\n\nAs soon as registrations resume, we will inform you accordingly.\n\nThank you for your understanding and cooperation during this time.","created_at":"2026-09-03T06:10:25.558-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-03T06:10:25.558-07:00","display_at":"2026-09-03T06:10:25.558-07:00","deliver_notifications":true,"tweet_id":null,"id":"8r6sd05wzrj2","incident_id":"9swmbsbyvf16","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update:📢Important Announcement: Brazil regulatory change affecting betting customers","status":"scheduled","created_at":"2026-09-30T01:17:19.147-07:00","updated_at":"2026-09-30T06:00:07.567-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/x2vcs49sq6wn","scheduled_for":"2026-09-30T07:00:00.000-07:00","scheduled_until":"2027-02-27T06:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-09-30T06:00:07.567-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-30T01:17:19.138-07:00","reminder_intervals":null,"id":"qfkdm1y4m9sh","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-09-30T06:00:07.352-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T06:00:07.352-07:00","display_at":"2026-09-30T06:00:07.352-07:00","deliver_notifications":true,"tweet_id":null,"id":"7jvg8yyn89xn","incident_id":"qfkdm1y4m9sh","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-09-30T01:19:48.709-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T01:19:48.709-07:00","display_at":"2026-09-30T01:19:48.709-07:00","deliver_notifications":true,"tweet_id":null,"id":"h2nd40818bv4","incident_id":"qfkdm1y4m9sh","custom_tweet":null,"affected_components":[{"code":"gdhv290nw665","name":"Regulatory Updates - NA \u0026 LATAM","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We want to make you aware of a significant regulatory change that may affect clients sending online betting or gambling-related messaging traffic to Brazil.\n\nOn September 25, 2026, the Brazilian government issued a provisional measure prohibiting the operation, offering, intermediation, promotion, and advertising of online betting platforms in Brazil. The measure took immediate effect and establishes a transition period through October 5, 2026, with affected betting websites and applications expected to be taken offline beginning October 6, 2026. The provisional measure remains subject to review and approval by the Brazilian Congress.\n\nTo support compliance with the new requirements, Telesign is reviewing its controls for messaging traffic delivered to Brazil. This may include enhanced monitoring or filtering of SMS content associated with online betting and gambling, including promotional messages, sender information, URLs, domains, and other relevant traffic indicators. The internal review was initiated in response to the announced implementation timeline.\n\n\nRequired client action\n\nClients sending messaging traffic to Brazil should:\n\nReview your SMS use cases, message templates, sender information, URLs, and associated campaigns for any connection to online betting or gambling.\nDiscontinue traffic that may be prohibited under the new measure within the applicable regulatory timeline.\nAvoid submitting new betting or gambling-related promotional traffic for delivery to Brazil.\nConsult qualified legal or regulatory counsel to determine how the measure applies to their specific services and activities.\n \nMessages identified as potentially inconsistent with applicable requirements or Telesign policies may be blocked or otherwise restricted. Because the situation continues to develop, additional controls or guidance may be introduced as further information becomes available.\n\nWe understand that this change may require immediate operational adjustments. We recognize that the regulatory environment is developing quickly and that clients may require support assessing the operational impact. Your Telesign account team is available to discuss and help identify potentially affected traffic. This communication is provided for informational purposes only and does not constitute legal advice. Clients remain responsible for ensuring that their traffic and services comply with all applicable laws, regulations, and industry requirements.","created_at":"2026-09-30T01:17:19.253-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-30T01:17:19.253-07:00","display_at":"2026-09-30T01:17:19.253-07:00","deliver_notifications":true,"tweet_id":null,"id":"d7klxy5fdnp7","incident_id":"qfkdm1y4m9sh","custom_tweet":null,"affected_components":[{"code":"gdhv290nw665","name":"Regulatory Updates - NA \u0026 LATAM","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"NA \u0026 LATAM","created_at":"2024-12-11T13:24:50.206-08:00","updated_at":"2026-09-10T01:56:31.529-07:00","position":3,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"gdhv290nw665","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: 📢 Announcement: Uzbekistan - Compulsory Registration of All Alphanumeric Sender IDs and Whitelisting of All SMS contents on Uzbekistan Ucell Network","status":"scheduled","created_at":"2026-10-16T01:15:29.578-07:00","updated_at":"2026-10-16T01:15:29.682-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/1x6p10vdftv3","scheduled_for":"2026-10-16T01:16:00.000-07:00","scheduled_until":"2027-03-15T01:16:00.000-07:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-16T01:15:29.569-07:00","reminder_intervals":null,"id":"n5g3jwrh135c","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Starting from 30th October 2026, all SMS messages on Ucell network must come from a registered sender ID. Generic sender IDs are not allowed for usage and registration. The sender ID and message content must exactly correspond to the information submitted for registration. Any manipulation or modification of the registered message content may not simply result in message failure, but the associated sender ID may be blocked and removed from registration. \n\nFor each sender ID and message registering, please provide the following information:\n\n1. Desired Sender ID\n2. Company details (full name, website, country of HQ)\n3. Message type (OTP/ARN/MKT)\n4. Message format and length of the OTP code (eg. 4/6/8 digits, etc). If your messages involve multiple variables, please define them clearly.\n\nTo ensure uninterrupted delivery of SMS traffic, please submit your SID and message contents before end of October. \n\nFor new sender IDs registrations, approval may take up to 3–4 weeks. There are no fees associated with this process. Please note that purely numeric codes are not permitted for use in Uzbekistan.\n\nIf you have any questions or require assistance, please contact our Support team or your Customer Success Manager.","created_at":"2026-10-16T01:15:29.679-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T01:15:29.679-07:00","display_at":"2026-10-16T01:15:29.679-07:00","deliver_notifications":true,"tweet_id":null,"id":"8kft9wjwdpr6","incident_id":"n5g3jwrh135c","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: 📢 Important Update: Sender ID Registration Requirement in Finland","status":"scheduled","created_at":"2026-10-28T05:46:55.061-07:00","updated_at":"2026-10-28T15:15:14.421-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/44r709smhf9v","scheduled_for":"2026-10-28T16:15:00.000-07:00","scheduled_until":"2027-03-27T16:15:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-28T15:15:14.421-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-28T05:46:55.049-07:00","reminder_intervals":null,"id":"2th8grs8skbc","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-28T15:15:09.135-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-28T15:15:09.135-07:00","display_at":"2026-10-28T15:15:09.135-07:00","deliver_notifications":true,"tweet_id":null,"id":"0wdrr5gh07p7","incident_id":"2th8grs8skbc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Effective May 4, 2026, mandatory Sender ID registration is introduced for SMS traffic sent to Finland.\n\n\n\nScope: Applies to all SMS traffic sent to Finland.\n\n\n\nNon-Compliance Impact: Any Sender IDs that are not registered by November 2, 2026 will be automatically replaced with the Sender ID \"Roskaposti” (meaning “Spam”).\n\n\n\n✅ Action Required:\n\nTo proceed with pre-registration, please prepare the following information:\n\nSender ID\nCompany Name\nCompany URL\nMessage sample\nPlease ensure this information is submitted as soon as possible to avoid any disruption or replacement of your Sender ID.\n\n\n\nWe will continue to provide updates once additional details about the registration process become available. Thank you for your cooperation","created_at":"2026-10-28T05:46:55.168-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-28T05:46:55.168-07:00","display_at":"2026-10-28T05:46:55.168-07:00","deliver_notifications":true,"tweet_id":null,"id":"2kfrj5b6fnct","incident_id":"2th8grs8skbc","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: Final Update China SMS Delivery and Signature Requirements","status":"scheduled","created_at":"2026-10-28T09:58:31.092-07:00","updated_at":"2026-11-05T04:43:58.595-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/zrwtt6nnyy6j","scheduled_for":"2026-10-28T18:30:00.000-07:00","scheduled_until":"2027-03-27T18:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-10-28T17:30:09.035-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-28T09:58:31.207-07:00","reminder_intervals":null,"id":"h3881zxqzcrp","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-11-05T04:43:58.592-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T04:43:58.592-08:00","display_at":"2026-11-05T04:43:58.592-08:00","deliver_notifications":true,"tweet_id":null,"id":"0tq801lkdv88","incident_id":"h3881zxqzcrp","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-11-02T09:33:46.442-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T04:36:32.704-08:00","display_at":"2026-11-02T09:33:46.442-08:00","deliver_notifications":false,"tweet_id":null,"id":"nnb12h3c5lyl","incident_id":"h3881zxqzcrp","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-10-28T17:30:08.582-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-28T17:30:08.582-07:00","display_at":"2026-10-28T17:30:08.582-07:00","deliver_notifications":true,"tweet_id":null,"id":"zvk3k9h8xlwq","incident_id":"h3881zxqzcrp","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We have observed improvements in delivery performance for affected international SMS traffic and are closing this incident at this time. China operators continue to enforce registration, routing, and compliance requirements that may affect the availability and stability of international messaging services. While Telesign remains actively engaged with carriers and ecosystem partners to support service availability and evaluate additional routing and registration options where feasible, delivery to China should continue to be considered best effort, particularly for SMS traffic that does not meet applicable local registration requirements or relies on generic-signature delivery methods. Customers experiencing delivery concerns are encouraged to contact Telesign Support at support@telesign.com so that their specific configuration, registration status, and traffic patterns can be reviewed.\nNo further updates are planned for this status page. If a material change is observed, a new status page will be published\n-------------------------------------------------------------------------------------------------------\n\nAs background, Telesign previously communicated updates regarding China's evolving registration and delivery requirements for international messaging traffic, including the limitations impacting organizations without a local registered presence in China. Customers may refer to our previous communication for additional context:\n\n•\tImportant Announcement: Update regarding SMS and Voice traffic delivery to China (https://status.telesign.com/incidents/zydg0s1dcchk)\n\nRegulatory / Signature Registration Requirements\nChina regulators continue to enforce signature-registration requirements for SMS traffic delivery into China. As a result, generic signatures previously used to support certain international traffic are no longer available through our existing routing ecosystem.\nCustomers without an approved and registered dedicated signature may therefore experience delivery degradation or an inability to deliver traffic into the China Operators. We continue to evaluate available options; however, traffic from international organizations that do not meet the applicable registration requirements should continue to be treated as best effort.\n\nDedicated Signature Delivery Investigation – resolved.\nSeparately, we are actively investigating delivery degradation affecting a limited number of customers utilizing dedicated signatures. Our teams are working with providers to identify the root cause, evaluate alternate routing and registration options where applicable, and restore impacted traffic.\n\nAt this time, this operational investigation is understood to be separate from the broader generic-signature limitation described above.\nCustomers may also be aware of the currently active China Mobile delivery incident being investigated by our operations teams.\n\nUpdate / Resolution\nThe dedicated signature delivery investigation has been concluded.\nA carrier-side routing restriction impacted message delivery performance on certain routes, resulting in intermittent delivery failures and delays.\n\nCustomer Guidance\nWe recognize that these matters may appear connected because they affect the same destination and have occurred during a similar period. However, the current understanding is that the generic-signature limitations and the dedicated-signature delivery investigation represent separate workstreams, each with its own remediation and investigation activities.","created_at":"2026-10-28T09:58:31.207-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T04:21:40.313-08:00","display_at":"2026-10-28T09:58:31.207-07:00","deliver_notifications":true,"tweet_id":null,"id":"m62scsyr4qj2","incident_id":"h3881zxqzcrp","custom_tweet":null,"affected_components":[{"code":"t2lb95zdfcj6","name":"Regulatory Updates - APAC","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC","created_at":"2024-12-11T13:24:21.491-08:00","updated_at":"2026-09-10T01:56:30.923-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-12-10T00:00:00.000-08:00","id":"t2lb95zdfcj6","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Regulatory Update: UAE - Sender ID Registration Update","status":"scheduled","created_at":"2026-11-06T03:36:16.633-08:00","updated_at":"2026-11-06T12:30:11.791-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/zpyn1w5f0qb2","scheduled_for":"2026-11-06T13:30:00.000-08:00","scheduled_until":"2027-04-05T14:30:00.000-07:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-06T12:30:11.791-08:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-06T03:36:16.620-08:00","reminder_intervals":null,"id":"fgl0sfvm8nqs","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-06T12:30:11.248-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T12:30:11.248-08:00","display_at":"2026-11-06T12:30:11.248-08:00","deliver_notifications":true,"tweet_id":null,"id":"v272bly6yyk2","incident_id":"fgl0sfvm8nqs","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-11-06T03:36:45.295-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T03:36:45.295-08:00","display_at":"2026-11-06T03:36:45.295-08:00","deliver_notifications":true,"tweet_id":null,"id":"njk9ym16jclq","incident_id":"fgl0sfvm8nqs","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"We would like to inform you that Sender ID registrations in the United Arab Emirates for both local and international senders will remain on hold through the end of December 2026.\nFurther clarification regarding the updated registration process is expected in January 2027. We remain actively engaged with both UAE mobile operators, Etisalat and Du, and will provide additional updates as soon as new information becomes available.\n\nPlease note the following important operational details:\n\nExisting Registrations Unaffected: Currently registered Sender IDs remain fully active, and customers can continue sending traffic without disruption.\n\nPending KYC Documentation: As previously communicated, customers with active Sender IDs who have not yet submitted their additional Know Your Customer (KYC) documentation are kindly requested to do so immediately to ensure ongoing compliance with operator requirements. \n(please refer to our previous post for the required documentation https://status.telesign.com/incidents/r3ddrd07bxl5)\n \nThank you for your prompt attention to this compliance update.","created_at":"2026-11-06T03:36:16.740-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T03:36:41.867-08:00","display_at":"2026-11-06T03:36:16.740-08:00","deliver_notifications":true,"tweet_id":null,"id":"8pk1f0g6v1f2","incident_id":"fgl0sfvm8nqs","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Operator Service Alert - Planned Maintenance - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)  - 11/12/26","status":"scheduled","created_at":"2026-11-11T13:24:42.675-08:00","updated_at":"2026-11-11T13:24:42.785-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/vqy9q1m3sgk2","scheduled_for":"2026-11-12T20:30:00.000-08:00","scheduled_until":"2026-11-13T00:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-11T13:24:42.663-08:00","reminder_intervals":null,"id":"bcbzndk6f2yp","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Issue: US Operator - United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) Maintenance\n \nDate: 11/12/26\nStart Time: 8:30 PM PST\nEnd Time: 12:30 AM PST\nSummary:\nWe have received notification that US Operator United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830)will perform planned maintenance on the date and time specified.  During this time period, customers with Dedicated Short Codes that send SMS messages to United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly. This United States (US) - T-MOBILE (310/023;024;025;026;053;120;160;200;210;220;230;240;250;260;270;310;490;530;580;660;770;800;830) operator maintenance will not affect other US operators. \n\nOn behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-11T13:24:42.782-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T13:24:42.782-08:00","display_at":"2026-11-11T13:24:42.782-08:00","deliver_notifications":true,"tweet_id":null,"id":"6pgyrdlshwpl","incident_id":"bcbzndk6f2yp","custom_tweet":null,"affected_components":[{"code":"5yg619xkmzcf","name":"SMS/SMS Verify - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United States","created_at":"2024-04-24T11:29:05.666-07:00","updated_at":"2026-10-26T03:00:09.673-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-04-23T00:00:00.000-07:00","id":"5yg619xkmzcf","page_id":"jsq5q2wyrrsg","group_id":"hncqfyfgg39x"}]},{"name":"Phone ID Contact, Contact Match, Subscriber Status \u0026 Number Deactivation - Scheduled Maintenance - United States - T-MOBILE","status":"scheduled","created_at":"2026-11-11T09:30:01.254-08:00","updated_at":"2026-11-11T09:30:01.387-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/67jq9dr79m54","scheduled_for":"2026-11-14T22:00:00.000-08:00","scheduled_until":"2026-11-15T04:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-11T09:30:01.232-08:00","reminder_intervals":null,"id":"y463s4yphjxc","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Date: 11/14/26\nStart Time: 10:00PM PST\nEnd Time: 04:00AM PST\n\nWe have been informed that one of our partners in United States will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact, Contact Match, Subscriber Status \u0026 Number Deactivation addons during this maintenance period may experience temporary delays. We recommend planning accordingly.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-11T09:30:01.382-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T09:30:01.382-08:00","display_at":"2026-11-11T09:30:01.382-08:00","deliver_notifications":true,"tweet_id":null,"id":"vrhjxc4hdxsr","incident_id":"y463s4yphjxc","custom_tweet":null,"affected_components":[{"code":"yd619q75scb7","name":"Phone ID Additional add-ons - Contact match","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"51nkcgmm4pjk","name":"Phone ID Additional add-ons - Subscriber status","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"2x92hh7hvvct","name":"Phone ID Contact - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"},{"code":"ww490j86w9vq","name":"Phone ID Number Deactivation - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United States","created_at":"2024-08-01T05:53:04.536-07:00","updated_at":"2026-11-01T04:30:07.432-08:00","position":2,"description":null,"showcase":false,"start_date":"2024-07-31T00:00:00.000-07:00","id":"2x92hh7hvvct","page_id":"jsq5q2wyrrsg","group_id":"j9dpmfl1ftg8"},{"status":"operational","name":"United States","created_at":"2024-08-01T05:56:32.740-07:00","updated_at":"2026-11-01T04:30:07.557-08:00","position":2,"description":null,"showcase":false,"start_date":"2024-07-31T00:00:00.000-07:00","id":"ww490j86w9vq","page_id":"jsq5q2wyrrsg","group_id":"dlh65j5jynqr"},{"status":"under_maintenance","name":"Contact match","created_at":"2024-07-26T03:12:28.796-07:00","updated_at":"2026-11-10T15:15:11.603-08:00","position":4,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"yd619q75scb7","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"under_maintenance","name":"Subscriber status","created_at":"2024-07-26T03:15:09.224-07:00","updated_at":"2026-11-10T15:15:12.134-08:00","position":7,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"51nkcgmm4pjk","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"}]},{"name":"PhoneID Multiple Addons Scheduled Maintenance - United Kingdom Orange and EE Communicatiions","status":"scheduled","created_at":"2026-11-02T21:45:18.641-08:00","updated_at":"2026-11-02T21:45:18.776-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/6t3qghxbbkzx","scheduled_for":"2026-11-16T14:30:00.000-08:00","scheduled_until":"2026-11-16T21:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-02T21:45:18.612-08:00","reminder_intervals":null,"id":"rcywyf7tmks1","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Start Date: 11/16/2026\nStart Time: 02:30 PM PST\nEnd date: 11/16/2026\nEnd Time: 09:00 PM PST\n\nWe have been informed that one of our partners in the United Kingdom for Orange and EE Communicatiions operator will conduct planned maintenance at the specified date and time. Customers using the Phone ID Sim Swap, Number Deactivation, Contact Match, Call Forward Detection, Active Call Status and Age Verify during this maintenance period may experience temporary delays. We recommend planning accordingly.","created_at":"2026-11-02T21:45:18.772-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T21:45:18.772-08:00","display_at":"2026-11-02T21:45:18.772-08:00","deliver_notifications":true,"tweet_id":null,"id":"hj2zgmtcr1gq","incident_id":"rcywyf7tmks1","custom_tweet":null,"affected_components":[{"code":"2x8llnkfh5dm","name":"Phone ID Number Deactivation - EMEA - EMEA - All countries","old_status":"operational","new_status":"operational"},{"code":"19jdpkvbxhzb","name":"Phone ID Additional add-ons - Age verify","old_status":"operational","new_status":"operational"},{"code":"j5rhplnpt0ny","name":"Phone ID Additional add-ons - Call forward detection","old_status":"operational","new_status":"operational"},{"code":"yd619q75scb7","name":"Phone ID Additional add-ons - Contact match","old_status":"operational","new_status":"operational"},{"code":"xvt3xys6j5gs","name":"Phone ID Additional add-ons - Device info","old_status":"operational","new_status":"operational"},{"code":"hqbq9l8rxqly","name":"Phone ID SIM Swap - EMEA - United Kingdom","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"Age verify","created_at":"2024-07-25T12:42:11.201-07:00","updated_at":"2026-11-10T15:15:09.487-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-07-24T00:00:00.000-07:00","id":"19jdpkvbxhzb","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"under_maintenance","name":"EMEA - All countries","created_at":"2024-10-29T07:45:30.604-07:00","updated_at":"2026-11-10T15:15:10.284-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-28T00:00:00.000-07:00","id":"2x8llnkfh5dm","page_id":"jsq5q2wyrrsg","group_id":"b60dxrppwr43"},{"status":"under_maintenance","name":"Call forward detection","created_at":"2024-07-25T12:43:21.973-07:00","updated_at":"2026-11-10T15:15:11.258-08:00","position":3,"description":null,"showcase":false,"start_date":"2024-07-24T00:00:00.000-07:00","id":"j5rhplnpt0ny","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"operational","name":"United Kingdom","created_at":"2024-10-25T09:51:12.178-07:00","updated_at":"2026-10-24T20:45:07.798-07:00","position":3,"description":null,"showcase":false,"start_date":"2024-10-24T00:00:00.000-07:00","id":"hqbq9l8rxqly","page_id":"jsq5q2wyrrsg","group_id":"q4k9gd75y23j"},{"status":"under_maintenance","name":"Contact match","created_at":"2024-07-26T03:12:28.796-07:00","updated_at":"2026-11-10T15:15:11.603-08:00","position":4,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"yd619q75scb7","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"operational","name":"Device info","created_at":"2024-07-26T03:13:51.215-07:00","updated_at":"2026-10-18T21:00:11.190-07:00","position":6,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"xvt3xys6j5gs","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"}]},{"name":"PhoneID Multiple Addons Scheduled Maintenance - United Kingdom Orange and EE Communicatiions","status":"scheduled","created_at":"2026-11-02T02:48:05.179-08:00","updated_at":"2026-11-02T02:48:05.313-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/j4s0dyrrc9wv","scheduled_for":"2026-11-17T14:00:00.000-08:00","scheduled_until":"2026-11-18T03:20:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-02T02:48:05.152-08:00","reminder_intervals":null,"id":"rl2dwbmf5ywn","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Start Date: 11/17/2026\nStart Time: 02:00 PM PDT\nEnd date: 11/18/2026\nEnd Time: 01:20 AM PDT\n\nWe have been informed that one of our partners in the United Kingdom for Orange and EE Communicatiions operator will conduct planned maintenance at the specified date and time. Customers using the Phone ID Sim Swap, Number Deactivation, Contact Match, Call Forward Detection, Active Call Status and Age Verify during this maintenance period may experience temporary delays. We recommend planning accordingly.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-02T02:48:05.309-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T02:48:05.309-08:00","display_at":"2026-11-02T02:48:05.309-08:00","deliver_notifications":true,"tweet_id":null,"id":"c0tsqh89hnks","incident_id":"rl2dwbmf5ywn","custom_tweet":null,"affected_components":[{"code":"2x8llnkfh5dm","name":"Phone ID Number Deactivation - EMEA - EMEA - All countries","old_status":"operational","new_status":"operational"},{"code":"j5rhplnpt0ny","name":"Phone ID Additional add-ons - Call forward detection","old_status":"operational","new_status":"operational"},{"code":"yd619q75scb7","name":"Phone ID Additional add-ons - Contact match","old_status":"operational","new_status":"operational"},{"code":"xvt3xys6j5gs","name":"Phone ID Additional add-ons - Device info","old_status":"operational","new_status":"operational"},{"code":"hqbq9l8rxqly","name":"Phone ID SIM Swap - EMEA - United Kingdom","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"EMEA - All countries","created_at":"2024-10-29T07:45:30.604-07:00","updated_at":"2026-11-10T15:15:10.284-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-28T00:00:00.000-07:00","id":"2x8llnkfh5dm","page_id":"jsq5q2wyrrsg","group_id":"b60dxrppwr43"},{"status":"under_maintenance","name":"Call forward detection","created_at":"2024-07-25T12:43:21.973-07:00","updated_at":"2026-11-10T15:15:11.258-08:00","position":3,"description":null,"showcase":false,"start_date":"2024-07-24T00:00:00.000-07:00","id":"j5rhplnpt0ny","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"operational","name":"United Kingdom","created_at":"2024-10-25T09:51:12.178-07:00","updated_at":"2026-10-24T20:45:07.798-07:00","position":3,"description":null,"showcase":false,"start_date":"2024-10-24T00:00:00.000-07:00","id":"hqbq9l8rxqly","page_id":"jsq5q2wyrrsg","group_id":"q4k9gd75y23j"},{"status":"under_maintenance","name":"Contact match","created_at":"2024-07-26T03:12:28.796-07:00","updated_at":"2026-11-10T15:15:11.603-08:00","position":4,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"yd619q75scb7","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"operational","name":"Device info","created_at":"2024-07-26T03:13:51.215-07:00","updated_at":"2026-10-18T21:00:11.190-07:00","position":6,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"xvt3xys6j5gs","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"}]},{"name":"Phone ID - SIM Swap and Number Recycle addons Scheduled Maintenance - India","status":"scheduled","created_at":"2026-11-10T08:06:36.960-08:00","updated_at":"2026-11-10T08:11:51.052-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/x9mh5x7cz4sx","scheduled_for":"2026-11-23T18:00:00.000-08:00","scheduled_until":"2026-11-23T18:05:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T08:06:37.064-08:00","reminder_intervals":null,"id":"9xsflg4h06q8","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Date: 11/23/26\nStart Time: 06:00PM PST\nEnd Time: 06:05PM PST\n\nWe have been informed that one of our partners in India will conduct planned maintenance at the specified date and time. Customers using the Swap and Number Recycle addons during this maintenance period may experience temporary delays. We recommend planning accordingly.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-10T08:06:37.064-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T08:11:50.576-08:00","display_at":"2026-11-10T08:06:37.064-08:00","deliver_notifications":true,"tweet_id":null,"id":"sp1jdm35dps4","incident_id":"9xsflg4h06q8","custom_tweet":null,"affected_components":[{"code":"qvqhqp6psdlk","name":"Phone ID Number Deactivation - APAC - APAC - All countries","old_status":"operational","new_status":"operational"},{"code":"xmgfp2zf1d49","name":"Phone ID SIM Swap - APAC - APAC - All countries","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC - All countries","created_at":"2024-10-25T09:56:00.611-07:00","updated_at":"2026-10-13T15:00:07.395-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-24T00:00:00.000-07:00","id":"xmgfp2zf1d49","page_id":"jsq5q2wyrrsg","group_id":"hg5dwxglkqqx"},{"status":"operational","name":"APAC - All countries","created_at":"2024-10-29T07:44:31.643-07:00","updated_at":"2026-09-10T01:56:29.716-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-28T00:00:00.000-07:00","id":"qvqhqp6psdlk","page_id":"jsq5q2wyrrsg","group_id":"nj4xvhxsckvz"}]},{"name":"Phone ID - SIM Swap and Number Recycle addons Scheduled Maintenance - India","status":"scheduled","created_at":"2026-11-10T08:06:47.526-08:00","updated_at":"2026-11-10T08:11:29.175-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/jmdyt0hq6yyj","scheduled_for":"2026-11-30T18:00:00.000-08:00","scheduled_until":"2026-11-30T18:05:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T08:06:47.506-08:00","reminder_intervals":null,"id":"lp1r1f1vbmz1","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"scheduled","body":"Date: 11/30/26\nStart Time: 06:00PM PST\nEnd Time: 06:05PM PST\n\nWe have been informed that one of our partners in India will conduct planned maintenance at the specified date and time. Customers using the Swap and Number Recycle addons during this maintenance period may experience temporary delays. We recommend planning accordingly.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-10T08:06:47.638-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T08:11:29.169-08:00","display_at":"2026-11-10T08:06:47.638-08:00","deliver_notifications":true,"tweet_id":null,"id":"hvnk215m872m","incident_id":"lp1r1f1vbmz1","custom_tweet":null,"affected_components":[{"code":"qvqhqp6psdlk","name":"Phone ID Number Deactivation - APAC - APAC - All countries","old_status":"operational","new_status":"operational"},{"code":"xmgfp2zf1d49","name":"Phone ID SIM Swap - APAC - APAC - All countries","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"APAC - All countries","created_at":"2024-10-25T09:56:00.611-07:00","updated_at":"2026-10-13T15:00:07.395-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-24T00:00:00.000-07:00","id":"xmgfp2zf1d49","page_id":"jsq5q2wyrrsg","group_id":"hg5dwxglkqqx"},{"status":"operational","name":"APAC - All countries","created_at":"2024-10-29T07:44:31.643-07:00","updated_at":"2026-09-10T01:56:29.716-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-28T00:00:00.000-07:00","id":"qvqhqp6psdlk","page_id":"jsq5q2wyrrsg","group_id":"nj4xvhxsckvz"}]},{"name":"Quality degradation - United States (US) - ATT Mobility (10DLC)  - 11/11/26","status":"resolved","created_at":"2026-11-11T16:53:28.186-08:00","updated_at":"2026-11-11T21:07:17.500-08:00","monitoring_at":null,"resolved_at":"2026-11-11T21:07:17.471-08:00","impact":"none","shortlink":"https://stspg.io/0mnmqrgxphp1","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-11T16:53:28.177-08:00","reminder_intervals":null,"id":"d3vsdhnhwmc4","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Start Time: 04:15 PM PDT - 11/11/26\nEnd Time: 08:31 PM PDT - 11/11/26\n\nNetwork issues previously reported for ATT Mobility (10DLC only) from United States (US) have been resolved. ATT Mobility end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.\n\nSF 01270240","created_at":"2026-11-11T21:07:17.471-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T21:07:17.471-08:00","display_at":"2026-11-11T21:07:17.471-08:00","deliver_notifications":true,"tweet_id":null,"id":"1t08ydq37g3t","incident_id":"d3vsdhnhwmc4","custom_tweet":null,"affected_components":[{"code":"5yg619xkmzcf","name":"SMS/SMS Verify - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"Date: 11/11/26\nStart Time: 4:15 PM PDT\nEnd Time: Ongoing\n\nSummary:\nWe currently experience quality degradation toward United States (US) - ATT Mobility (10DLC only). Customers that send SMS messages to United States (US) - ATT Mobility (10DLC) users may notice a difficulties in message delivery.\n\n\nWe'd like to apologize for any inconvenience and appreciate your patience during this service window.\n\nIf you have any questions, please contact us at support@telesign.com.\n\nSF 01270240","created_at":"2026-11-11T16:53:28.253-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T16:53:28.253-08:00","display_at":"2026-11-11T16:53:28.253-08:00","deliver_notifications":true,"tweet_id":null,"id":"w9mhzv0rj3qr","incident_id":"d3vsdhnhwmc4","custom_tweet":null,"affected_components":[{"code":"5yg619xkmzcf","name":"SMS/SMS Verify - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United States","created_at":"2024-04-24T11:29:05.666-07:00","updated_at":"2026-10-26T03:00:09.673-07:00","position":2,"description":null,"showcase":false,"start_date":"2024-04-23T00:00:00.000-07:00","id":"5yg619xkmzcf","page_id":"jsq5q2wyrrsg","group_id":"hncqfyfgg39x"}]},{"name":"Contact Match, Age Verify, Subscriber Status, Number Deactivation and Call Forward Scheduled Maintenance - United Kingdom","status":"in_progress","created_at":"2026-11-10T04:10:12.056-08:00","updated_at":"2026-11-10T15:15:12.443-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/8c32p5pxqvym","scheduled_for":"2026-11-10T15:15:00.000-08:00","scheduled_until":"2026-11-12T19:45:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-10T14:15:23.157-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T04:10:12.022-08:00","reminder_intervals":null,"id":"z51vgwpn6pbh","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-10T15:15:12.425-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T15:15:12.425-08:00","display_at":"2026-11-10T15:15:12.425-08:00","deliver_notifications":true,"tweet_id":null,"id":"njzyr5d2d0wx","incident_id":"z51vgwpn6pbh","custom_tweet":null,"affected_components":[{"code":"2x8llnkfh5dm","name":"Phone ID Number Deactivation - EMEA - EMEA - All countries","old_status":"operational","new_status":"under_maintenance"},{"code":"19jdpkvbxhzb","name":"Phone ID Additional add-ons - Age verify","old_status":"operational","new_status":"under_maintenance"},{"code":"j5rhplnpt0ny","name":"Phone ID Additional add-ons - Call forward detection","old_status":"operational","new_status":"under_maintenance"},{"code":"yd619q75scb7","name":"Phone ID Additional add-ons - Contact match","old_status":"operational","new_status":"under_maintenance"},{"code":"51nkcgmm4pjk","name":"Phone ID Additional add-ons - Subscriber status","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-10T14:15:22.538-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T14:15:22.538-08:00","display_at":"2026-11-10T14:15:22.538-08:00","deliver_notifications":true,"tweet_id":null,"id":"48qtw4nls420","incident_id":"z51vgwpn6pbh","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Date: 11/10/2026\nStart Time: 15:15 PM PDT\nEnd Time: 11/12/2026 20:45 PM PDT\n\nWe have been informed that one of our partners in the United Kingdom will conduct planned maintenance at the specified date and time. Customers using the Phone ID Contact Match, Age Verify, Subscriber status, Number Deactivation and Call Forward during this maintenance period may experience temporary delays. We recommend planning accordingly.","created_at":"2026-11-10T04:10:12.201-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T04:10:12.201-08:00","display_at":"2026-11-10T04:10:12.201-08:00","deliver_notifications":true,"tweet_id":null,"id":"ckwp3jtrlg2t","incident_id":"z51vgwpn6pbh","custom_tweet":null,"affected_components":[{"code":"2x8llnkfh5dm","name":"Phone ID Number Deactivation - EMEA - EMEA - All countries","old_status":"operational","new_status":"operational"},{"code":"19jdpkvbxhzb","name":"Phone ID Additional add-ons - Age verify","old_status":"operational","new_status":"operational"},{"code":"j5rhplnpt0ny","name":"Phone ID Additional add-ons - Call forward detection","old_status":"operational","new_status":"operational"},{"code":"yd619q75scb7","name":"Phone ID Additional add-ons - Contact match","old_status":"operational","new_status":"operational"},{"code":"51nkcgmm4pjk","name":"Phone ID Additional add-ons - Subscriber status","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"under_maintenance","name":"Age verify","created_at":"2024-07-25T12:42:11.201-07:00","updated_at":"2026-11-10T15:15:09.487-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-07-24T00:00:00.000-07:00","id":"19jdpkvbxhzb","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"under_maintenance","name":"EMEA - All countries","created_at":"2024-10-29T07:45:30.604-07:00","updated_at":"2026-11-10T15:15:10.284-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-10-28T00:00:00.000-07:00","id":"2x8llnkfh5dm","page_id":"jsq5q2wyrrsg","group_id":"b60dxrppwr43"},{"status":"under_maintenance","name":"Call forward detection","created_at":"2024-07-25T12:43:21.973-07:00","updated_at":"2026-11-10T15:15:11.258-08:00","position":3,"description":null,"showcase":false,"start_date":"2024-07-24T00:00:00.000-07:00","id":"j5rhplnpt0ny","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"under_maintenance","name":"Contact match","created_at":"2024-07-26T03:12:28.796-07:00","updated_at":"2026-11-10T15:15:11.603-08:00","position":4,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"yd619q75scb7","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"},{"status":"under_maintenance","name":"Subscriber status","created_at":"2024-07-26T03:15:09.224-07:00","updated_at":"2026-11-10T15:15:12.134-08:00","position":7,"description":null,"showcase":false,"start_date":"2024-07-25T00:00:00.000-07:00","id":"51nkcgmm4pjk","page_id":"jsq5q2wyrrsg","group_id":"pwncq3s068hl"}]},{"name":"Operator Alert -  Venezuela (VE) - Telcel C.A. (Movistar) (734/04)","status":"resolved","created_at":"2026-11-10T08:01:58.246-08:00","updated_at":"2026-11-10T10:05:17.949-08:00","monitoring_at":null,"resolved_at":"2026-11-10T10:05:17.924-08:00","impact":"minor","shortlink":"https://stspg.io/77wyzhzkfyz7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-10T08:01:58.232-08:00","reminder_intervals":null,"id":"crtt2thrbfcm","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Start Time: 07:54 AM - 11/10/2026\nEnd Time: 09:37 AM - 11/10/2026\n\nNetwork issues previously reported for Venezuela (VE) - Telcel C.A. (Movistar) (734/04) from Venezuela (VE) have been resolved. Venezuela (VE) - Telcel C.A. (Movistar) (734/04) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.\n\nSF 01269294","created_at":"2026-11-10T10:05:17.924-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T10:05:17.924-08:00","display_at":"2026-11-10T10:05:17.924-08:00","deliver_notifications":true,"tweet_id":null,"id":"hvk0jq7ctdk0","incident_id":"crtt2thrbfcm","custom_tweet":null,"affected_components":[{"code":"z1czhlmlsk2g","name":"SMS/SMS Verify - NA \u0026 LATAM - NA \u0026 LATAM - All countries","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-11-10T08:04:15.649-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T08:04:15.649-08:00","display_at":"2026-11-10T08:04:15.649-08:00","deliver_notifications":false,"tweet_id":null,"id":"r3jr7vhd1x2p","incident_id":"crtt2thrbfcm","custom_tweet":null,"affected_components":[{"code":"z1czhlmlsk2g","name":"SMS/SMS Verify - NA \u0026 LATAM - NA \u0026 LATAM - All countries","old_status":"operational","new_status":"degraded_performance"}]},{"status":"investigating","body":"Start Time: 07:54 AM - 11/10/2026\nEnd Time: Ongoing\n\nWe are currently observing a quality degradation towards  Venezuela (VE) - Telcel C.A. (Movistar) (734/04) in Venezuela (VE), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.\n\nSF 01269294","created_at":"2026-11-10T08:01:58.366-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T08:01:58.366-08:00","display_at":"2026-11-10T08:01:58.366-08:00","deliver_notifications":false,"tweet_id":null,"id":"cd12fvgn36jy","incident_id":"crtt2thrbfcm","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"NA \u0026 LATAM - All countries","created_at":"2024-04-24T11:28:52.359-07:00","updated_at":"2026-11-10T10:05:17.869-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-04-22T17:00:00.000-07:00","id":"z1czhlmlsk2g","page_id":"jsq5q2wyrrsg","group_id":"hncqfyfgg39x"}]},{"name":"Quality degradation Phone ID Number Deactivation - United States (US)","status":"resolved","created_at":"2026-11-04T07:13:31.000-08:00","updated_at":"2026-11-09T22:03:49.140-08:00","monitoring_at":null,"resolved_at":"2026-11-09T22:03:49.102-08:00","impact":"none","shortlink":"https://stspg.io/qlqxml23mqy4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-04T07:13:31.000-08:00","reminder_intervals":null,"id":"jj5hgvlfg521","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Dear Customers and Partners,\n\nOur Network Engineers have identified and successfully resolved this incident. \n\nWe sincerely apologize for the inconvenience this may have caused you.","created_at":"2026-11-09T22:03:49.102-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T22:03:49.102-08:00","display_at":"2026-11-09T22:03:49.102-08:00","deliver_notifications":true,"tweet_id":null,"id":"29smrbls65pv","incident_id":"jj5hgvlfg521","custom_tweet":null,"affected_components":[{"code":"ww490j86w9vq","name":"Phone ID Number Deactivation - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Issue: Quality Degradation Phone ID Number Deactivation - United States (US)\n\nWe are currently experiencing a decline in quality for the Phone ID Number Deactivation - United States (US).\n\nWe'd like to apologize for any inconvenience and appreciate your patience during this service interruption.\n\nIf you have any questions, please contact support@telesign.com.\n\n#01265978","created_at":"2026-11-04T07:13:31.180-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-04T07:14:10.751-08:00","display_at":"2026-11-04T07:13:31.000-08:00","deliver_notifications":true,"tweet_id":null,"id":"577hcfbf9p07","incident_id":"jj5hgvlfg521","custom_tweet":null,"affected_components":[{"code":"ww490j86w9vq","name":"Phone ID Number Deactivation - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United States","created_at":"2024-08-01T05:56:32.740-07:00","updated_at":"2026-11-01T04:30:07.557-08:00","position":2,"description":null,"showcase":false,"start_date":"2024-07-31T00:00:00.000-07:00","id":"ww490j86w9vq","page_id":"jsq5q2wyrrsg","group_id":"dlh65j5jynqr"}]},{"name":"Quality degradation Phone ID Contact - United States (US)","status":"investigating","created_at":"2026-11-09T21:48:19.132-08:00","updated_at":"2026-11-09T21:48:19.199-08:00","monitoring_at":null,"resolved_at":null,"impact":"none","shortlink":"https://stspg.io/2fzj8v8wmv9w","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-09T21:48:19.119-08:00","reminder_intervals":null,"id":"lb1k25vv9tmz","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"investigating","body":"Quality degradation Phone ID Contact - United States (US)\n\nWe are currently experiencing a decline in quality for the Phone ID Contact - United States (US).\n\nWe'd like to apologize for any inconvenience and appreciate your patience during this service interruption.\n\nIf you have any questions, please contact support@telesign.com.\n\n01268952","created_at":"2026-11-09T21:48:19.197-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T21:48:19.197-08:00","display_at":"2026-11-09T21:48:19.197-08:00","deliver_notifications":true,"tweet_id":null,"id":"x125ckx0wbty","incident_id":"lb1k25vv9tmz","custom_tweet":null,"affected_components":[{"code":"2x92hh7hvvct","name":"Phone ID Contact - NA \u0026 LATAM - United States","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"United States","created_at":"2024-08-01T05:53:04.536-07:00","updated_at":"2026-11-01T04:30:07.432-08:00","position":2,"description":null,"showcase":false,"start_date":"2024-07-31T00:00:00.000-07:00","id":"2x92hh7hvvct","page_id":"jsq5q2wyrrsg","group_id":"j9dpmfl1ftg8"}]},{"name":"Regulatory Update: 📢 Important Update: Austria Sender ID Registration Requirement","status":"completed","created_at":"2026-06-12T02:16:07.001-07:00","updated_at":"2026-11-09T12:45:08.002-08:00","monitoring_at":null,"resolved_at":"2026-11-09T12:45:07.843-08:00","impact":"maintenance","shortlink":"https://stspg.io/8j10wqxfpyv5","scheduled_for":"2026-06-12T13:45:00.000-07:00","scheduled_until":"2026-11-09T12:45:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-06-12T12:45:07.625-07:00","impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-06-12T02:16:07.087-07:00","reminder_intervals":null,"id":"cgry3kkvh4jq","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-09T12:45:07.843-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T12:45:07.843-08:00","display_at":"2026-11-09T12:45:07.843-08:00","deliver_notifications":false,"tweet_id":null,"id":"tvt74y6rrmxg","incident_id":"cgry3kkvh4jq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-10-22T04:11:13.518-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T04:11:13.518-07:00","display_at":"2026-10-22T04:11:13.518-07:00","deliver_notifications":true,"tweet_id":null,"id":"wcnnb1kfwnyx","incident_id":"cgry3kkvh4jq","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-06-12T12:45:07.381-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-12T12:45:07.381-07:00","display_at":"2026-06-12T12:45:07.381-07:00","deliver_notifications":true,"tweet_id":null,"id":"xn32wrw19zy3","incident_id":"cgry3kkvh4jq","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The Austrian regulatory authority (RTR) has introduced mandatory Sender ID registration in Austria. Starting 1 October, only registered Sender IDs will be accepted for message delivery.\n\n\nRegistration Details\n\nRegistration portal opened: 1 July\nUpdated submission deadline: 11 September\nActivation time: Approximately 14 days after submission\nRegistration fee: Currently no fees apply\n\n\nRequired Information\nPlease provide the following information for each Sender ID registration:\n\nSender ID name\nCompany legal name\nCompany URL\nJustification/proof of the connection between the company name and the Sender ID\nCompany address: City, Street, Postal Code, Country\nCompany contact email\nPurpose of the SMS (e.g., OTP, 2FA, promotional offers, notifications)\nSample message\nLetter of Authorization (LOA)\nFor reseller customers, we will accept the full chain of authorization:\nFrom the end client to the reseller partner, and\nFrom the reseller partner to Telesign.\n\nAdditional Information\n\nFrom 1 October, messages sent with registered Sender IDs will be delivered successfully.\nUnregistered Sender IDs will be blocked.\nIf a registered Sender ID is used by someone other than its registered owner, it will be replaced with \"Unbekannt\" (Unknown).\n\nGeneric Sender IDs are not permitted.\nSender IDs are case-sensitive.\nGerman special characters (ä, ö, ü, ß) are not allowed.\nSender IDs may contain letters, numbers, spaces, and special characters, but cannot consist solely of numbers or begin or end with a space.\n\nUnder § 5b(1) of the Austrian Kommunikationsparameter-, Entgelt- und Mehrwertdiensteverordnung 2009 (KEM-V 2009), RTR is required to maintain a public register containing certain Sender ID registration details, including the holder's company name, address, email address and Sender ID. While the publication of this information is therefore part of the regulatory requirements, as a practical measure, we would recommend using a generic corporate email address, preferably one that is already publicly available, rather than an individual employee's email address.\n\n\n✅ Action Required\nPlease submit all required information and the Letter of Authorization (LOA) no later than 11 September to allow sufficient time for registration and ensure continued message delivery after 1 October.\n\nThis is the latest information currently available. We will share any additional updates as soon as they become available.\n\nThank you for your attention to this important regulatory update.","created_at":"2026-06-12T02:16:07.087-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-22T04:11:07.508-07:00","display_at":"2026-06-12T02:16:07.087-07:00","deliver_notifications":true,"tweet_id":null,"id":"93jjdmwc97hb","incident_id":"cgry3kkvh4jq","custom_tweet":null,"affected_components":[{"code":"gclnq5k4q1qp","name":"Regulatory Updates - EMEA","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"EMEA","created_at":"2024-12-10T07:40:15.598-08:00","updated_at":"2026-09-10T01:56:30.027-07:00","position":1,"description":null,"showcase":false,"start_date":"2024-12-08T16:00:00.000-08:00","id":"gclnq5k4q1qp","page_id":"jsq5q2wyrrsg","group_id":"dfml2m4td1pp"}]},{"name":"Phone ID - Sim Swap, Contact Match and Subscriber Status Service Alert - Canada","status":"resolved","created_at":"2026-11-08T00:42:52.461-08:00","updated_at":"2026-11-08T17:09:22.500-08:00","monitoring_at":null,"resolved_at":"2026-11-08T17:09:22.474-08:00","impact":"none","shortlink":"https://stspg.io/19bd9vftdqz4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-08T00:42:52.453-08:00","reminder_intervals":null,"id":"09ys7d8jbptp","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Date: 08/11/2026\nStart Time: 00:00 PST\nEnd Time: 01:00 PST\n\nWe received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.","created_at":"2026-11-08T17:09:22.474-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T17:09:22.474-08:00","display_at":"2026-11-08T17:09:22.474-08:00","deliver_notifications":false,"tweet_id":null,"id":"jcs9dblqb3sf","incident_id":"09ys7d8jbptp","custom_tweet":null,"affected_components":null},{"status":"identified","body":"Date: 08/11/2026\nStart Time: 00:00 PST\nEnd Time: Ongoing\n\nWe received notification from our partner that Sim Swap, Contact Match and Subscriber Status Phone ID addons are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.\n\nWe'd like to apologize for any inconvenience and appreciate your patience during this service window.\n\nIf you have any questions, please contact us at support@telesign.com.","created_at":"2026-11-08T00:42:52.519-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T00:42:52.519-08:00","display_at":"2026-11-08T00:42:52.519-08:00","deliver_notifications":false,"tweet_id":null,"id":"523lds23jxl3","incident_id":"09ys7d8jbptp","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Operator Alert - Dominican Republic (DO) - Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02)","status":"resolved","created_at":"2026-11-06T09:16:11.101-08:00","updated_at":"2026-11-06T12:11:00.934-08:00","monitoring_at":null,"resolved_at":"2026-11-06T12:11:00.908-08:00","impact":"none","shortlink":"https://stspg.io/vft221kjb8vq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-06T09:16:11.081-08:00","reminder_intervals":null,"id":"tccmrxfnj6zw","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Start Time: 09:12 AM PST - 11/06/26\nEnd Time: 11:30 AM PST - 11/06/26\n\nNetwork issues previously reported for Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) from Dominican Republic (DO) have been resolved. Compania Dominicana de Telefonos S.A. (CLARO GSM) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.\n\nSF 01267693","created_at":"2026-11-06T12:11:00.908-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T12:11:00.908-08:00","display_at":"2026-11-06T12:11:00.908-08:00","deliver_notifications":true,"tweet_id":null,"id":"mbgx18d2v4xv","incident_id":"tccmrxfnj6zw","custom_tweet":null,"affected_components":[{"code":"z1czhlmlsk2g","name":"SMS/SMS Verify - NA \u0026 LATAM - NA \u0026 LATAM - All countries","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"Start Time: 09:12 AM PST - 11/06/26\nEnd Time: Ongoing\n\nWe are currently observing a quality degradation towards  Compania Dominicana de Telefonos S.A. (CLARO GSM) (370/02) in Dominican Republic (DO), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.\n\nSF 01267693","created_at":"2026-11-06T09:16:11.174-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T09:16:11.174-08:00","display_at":"2026-11-06T09:16:11.174-08:00","deliver_notifications":true,"tweet_id":null,"id":"pqmxkblnx91v","incident_id":"tccmrxfnj6zw","custom_tweet":null,"affected_components":[{"code":"z1czhlmlsk2g","name":"SMS/SMS Verify - NA \u0026 LATAM - NA \u0026 LATAM - All countries","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"NA \u0026 LATAM - All countries","created_at":"2024-04-24T11:28:52.359-07:00","updated_at":"2026-11-10T10:05:17.869-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-04-22T17:00:00.000-07:00","id":"z1czhlmlsk2g","page_id":"jsq5q2wyrrsg","group_id":"hncqfyfgg39x"}]},{"name":"Operator Alert - Ukraine (UA) - Kyivstar (255/03;02) - 11/6/26","status":"resolved","created_at":"2026-11-06T01:04:54.303-08:00","updated_at":"2026-11-06T03:14:09.223-08:00","monitoring_at":null,"resolved_at":"2026-11-06T03:14:09.201-08:00","impact":"minor","shortlink":"https://stspg.io/y7djmnnyf0l4","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-06T01:04:54.291-08:00","reminder_intervals":null,"id":"g6jj383qv60f","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Start Time: 00:58 PST - 11/6/26\nEnd Time: 2:40 PST - 11/6/26\n\nNetwork issues previously reported for Kyivstar (255/03;02) from Ukraine (UA) have been resolved. Kyivstar end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.\n\nSF 01267356","created_at":"2026-11-06T03:14:09.201-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T03:14:09.201-08:00","display_at":"2026-11-06T03:14:09.201-08:00","deliver_notifications":true,"tweet_id":null,"id":"z2c0nw51dgqn","incident_id":"g6jj383qv60f","custom_tweet":null,"affected_components":[{"code":"byn9v7tf7xhm","name":"SMS/SMS Verify - EMEA - Ukraine","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Start Time: 00:58 PST - 11/6/26\nEnd Time: Ongoing\n\nWe are currently observing a quality degradation towards Kyivstar (255/03;02) in Ukraine (UA), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.\n\nSF 01267356","created_at":"2026-11-06T01:04:54.421-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T01:04:54.421-08:00","display_at":"2026-11-06T01:04:54.421-08:00","deliver_notifications":true,"tweet_id":null,"id":"bnmth2c5h3s5","incident_id":"g6jj383qv60f","custom_tweet":null,"affected_components":[{"code":"byn9v7tf7xhm","name":"SMS/SMS Verify - EMEA - Ukraine","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Ukraine","created_at":"2024-10-16T03:10:42.191-07:00","updated_at":"2026-11-06T03:14:09.155-08:00","position":18,"description":null,"showcase":false,"start_date":"2024-10-15T00:00:00.000-07:00","id":"byn9v7tf7xhm","page_id":"jsq5q2wyrrsg","group_id":"1yp7w1ys8syt"}]},{"name":"Operator Alert - France (FR) - LycaMobile SARL (208/25)","status":"resolved","created_at":"2026-11-05T11:29:28.668-08:00","updated_at":"2026-11-06T02:11:18.396-08:00","monitoring_at":null,"resolved_at":"2026-11-06T02:11:18.374-08:00","impact":"minor","shortlink":"https://stspg.io/ntvqlxtn8qvq","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-05T11:29:28.657-08:00","reminder_intervals":null,"id":"8g1jqq8gsn04","page_id":"jsq5q2wyrrsg","incident_updates":[{"status":"resolved","body":"Start Time: 11:23 PM - 11/05/2026\nEnd Time: [TIMESTAMP IN PST] - MM/DD/YY\n\nNetwork issues previously reported for France (FR) - LycaMobile SARL (208/25) from France (FR) have been resolved. LycaMobile SARL end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.\n\nSF 01267046","created_at":"2026-11-06T02:11:18.374-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T02:11:18.374-08:00","display_at":"2026-11-06T02:11:18.374-08:00","deliver_notifications":true,"tweet_id":null,"id":"63mxgdsklpx0","incident_id":"8g1jqq8gsn04","custom_tweet":null,"affected_components":[{"code":"j1yvw5gmvclg","name":"SMS/SMS Verify - EMEA - France","old_status":"degraded_performance","new_status":"operational"}]},{"status":"investigating","body":"Start Time: 11:23 PM - 11/05/2026\nEnd Time: Ongoing\n\nWe are currently observing a quality degradation towards France (FR) - LycaMobile SARL (208/25) in France (FR), which may cause delays in SMS delivery. We will inform you once the operator has come to a resolution.\n\nSF 01267046","created_at":"2026-11-05T11:29:28.786-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-05T11:29:28.786-08:00","display_at":"2026-11-05T11:29:28.786-08:00","deliver_notifications":true,"tweet_id":null,"id":"rsjnqwct97yf","incident_id":"8g1jqq8gsn04","custom_tweet":null,"affected_components":[{"code":"j1yvw5gmvclg","name":"SMS/SMS Verify - EMEA - France","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"France","created_at":"2024-04-24T11:11:14.425-07:00","updated_at":"2026-11-06T02:11:18.323-08:00","position":3,"description":null,"showcase":false,"start_date":"2024-04-22T17:00:00.000-07:00","id":"j1yvw5gmvclg","page_id":"jsq5q2wyrrsg","group_id":"1yp7w1ys8syt"}]}]
}