Get webhook notifications whenever Telesign system status creates an incident, updates an incident, resolves an incident or changes a component status.
Start Time: 19/Mar/2020 11:40 AM PDT/PST End Time: 20/Mar/2020 9 PM PDT/PST
We would like to let you know that the issue impacting the delivery of messages towards small US carriers is resolved. All services are now operating as expected.
On behalf of the Operators, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Posted Mar 20, 2020 - 21:09 PDT
Identified
Date: 19/Mar/2020 Start Time: 11:40 AM PDT/PST End Time: Ongoing
Please be aware of an issue affecting SMS messaging services on some small US carriers since 11:40 AM PDT/PST.
As a result of this issue, customers may see delays in SMS MT messages sent to subscribers for the carriers mentioned above.
The carrier is aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution, however, we will issue an update as soon as more information becomes available.
Please accept our apologies on behalf of the carrier for any inconvenience or impact this may have on your business.
Please contact TeleSign's Support with any questions or concerns.
Impacted Carrier(s):
C Spire Wireless (aka Cellular South) USA Metro PCS (CDMA) USA nTelos USA Carolina West Wireless USA CellCom USA Google Voice USA ACS Wireless USA Bluegrass USA Cellular One (IL) USA East Kentucky Network USA GCI - General Communications, Inc USA Golden State Cellular USA IVC - Illinois Valley Cellular USA Immix USA Inland Cellular USA Nex-Tech Wireless USA Silver Star PCS (aka Gold Star) USA Thumb Cellular USA United Wireless USA West Central Cellular USA
We will inform you once the operators have come to a resolution.
Posted Mar 19, 2020 - 20:31 PDT
This incident affected: Operator Alerts (Operator Alerts WW).