System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
Possible Delays For PhoneID Live and PhoneID Contact Details
Scheduled Maintenance Report for TeleSign System Status
The scheduled maintenance has been completed.
Posted Nov 16, 2019 - 21:01 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 16, 2019 - 09:00 PST
Date: 16/11/2019
Start Time: 09 AM PDT
End Time: 09 PM PDT

We have received notification that US and Canadian carriers will be performing planned maintenance of their infrastructure on the date and time specified above.

During this time period, customers using TeleSign's PhoneID Contact and PhoneID Live products may experience a temporary delay in getting details, so we kindly ask that you plan accordingly.

Affected products and regions:

PhoneID Live API - Fixed numbers (landlines) in the US and Canada
PhoneID Contact details - Numbers in Canada

On behalf of the operator, we apologize for any inconvenience and appreciate your patience during this service window.

If you have any questions, please contact us at

Kind Regards,
TeleSign Support
Posted Nov 06, 2019 - 02:53 PST
This scheduled maintenance affected: Operator Alerts.