Date: 09/03/2025 Start Time: 05:35 AM PDT End Time: 08:06 AM PDT
We received notification from our partner that the issue previously noticed in Canada has been resolved. End users should no longer experience delays, as all services are back to functioning properly.
Posted Sep 03, 2025 - 08:54 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 03, 2025 - 07:17 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 03, 2025 - 06:47 PDT
Update
We are continuing to work on a fix for this issue.
Posted Sep 03, 2025 - 06:34 PDT
Identified
Date: 09/03/2025 Start Time: 05:35 AM PDT End Time: Ongoing
We received notification from our partner that Contact Match and Sim Swap are currently having issues in Canada, which may cause some delays. We will inform you once there is a resolution.
We'd like to apologize for any inconvenience and appreciate your patience during this service window.
This incident affected: Phone ID Live - NA & LATAM (Canada), Phone ID SIM Swap - NA & LATAM (Canada), and Phone ID Additional add-ons (Contact match, Subscriber status).