System Status
This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.
Service Metrics
Investigating - We have received notification that services for Phone ID SimSwap Brazil are experiencing delays. We will inform you as soon as we receive a resolution.
Apr 18, 2024 - 11:19 PDT
Apr 18, 2024 - 11:19 PDT
Identified - Date: 04/11/24
Start Time: 19:32 PM PST
End Time: Ongoing
Summary:
We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice API calls. We will inform you once the operator has come to a resolution.
If you have any questions, please contact us at support@telesign.com.
Apr 15, 2024 - 02:33 PDT
Start Time: 19:32 PM PST
End Time: Ongoing
Summary:
We received notification that ALL mobile network operators from China are currently experiencing network issues, and this may cause a latency in Voice API calls. We will inform you once the operator has come to a resolution.
If you have any questions, please contact us at support@telesign.com.
Apr 15, 2024 - 02:33 PDT
Identified - Dear Customers and Partners,
On May 5th 2024 the certificate for *.tsentcloud.com will expire. The renewed Identity Certificate has a new Root Certificate Authority and Issuer. Please verify your client's certificate store or ca-bundle trust the new Root CA "DigiCert Global Root G2" by April 22nd 2024. No other action is required if this RootCA is trusted and using standard PKI path validation for TLS.
Existing Cert: "DigiCert Global Root CA" --> "Thawte RSA CA 2018" --> "*.tsentcloud.com"
New Cert: "DigiCert Global Root G2" --> "Thawte TLS RSA CA G1" --> "*.tsentcloud.com"
If you have an implementation that requires certificate pinning a PEM file with the full chain is attached to this email. Certificate pinning is not a best practice, recommended nor explicitly supported by Telesign and can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates
All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots
Thank you.
Please do not hesitate to contact us at support@telesign.com with any questions or concerns.
Apr 11, 2024 - 00:13 PDT
On May 5th 2024 the certificate for *.tsentcloud.com will expire. The renewed Identity Certificate has a new Root Certificate Authority and Issuer. Please verify your client's certificate store or ca-bundle trust the new Root CA "DigiCert Global Root G2" by April 22nd 2024. No other action is required if this RootCA is trusted and using standard PKI path validation for TLS.
Existing Cert: "DigiCert Global Root CA" --> "Thawte RSA CA 2018" --> "*.tsentcloud.com"
New Cert: "DigiCert Global Root G2" --> "Thawte TLS RSA CA G1" --> "*.tsentcloud.com"
If you have an implementation that requires certificate pinning a PEM file with the full chain is attached to this email. Certificate pinning is not a best practice, recommended nor explicitly supported by Telesign and can cause outages. https://developer.telesign.com/enterprise/docs/authentication#tls-and-certificates
All Digicert Roots and Intermediate certificates can also be found and downloaded directly from their site: https://www.digicert.com/kb/digicert-root-certificates.htm#roots
Thank you.
Please do not hesitate to contact us at support@telesign.com with any questions or concerns.
Apr 11, 2024 - 00:13 PDT
Identified - Attention all users of the Russia - Sberbank(250/50) network! Mandatory Sender ID registration is now in effect.
Here's what you need to know:
1. Due Date for Applications: The operator requires all Sender ID (SID) submissions by the 20th of each month. SIDs submitted by this deadline will be activated on the 1st of the following month. Any submissions after the 20th of the current month will be processed for activation in the month after the next.
2. No Monthly SID Fee: Good news! Starting this month, there will be no monthly fee for registered SIDs.
To register your Sender ID, the details below are required:
- Sender ID
- Message Sample
- Company Name
- Company Website
- Company Business Category
- Tax ID
Please note that generic senders are not permitted. If you need to register new sender IDs, kindly submit a request.
Thank you for your cooperation!
Apr 11, 2024 - 02:35 PDT
Here's what you need to know:
1. Due Date for Applications: The operator requires all Sender ID (SID) submissions by the 20th of each month. SIDs submitted by this deadline will be activated on the 1st of the following month. Any submissions after the 20th of the current month will be processed for activation in the month after the next.
2. No Monthly SID Fee: Good news! Starting this month, there will be no monthly fee for registered SIDs.
To register your Sender ID, the details below are required:
- Sender ID
- Message Sample
- Company Name
- Company Website
- Company Business Category
- Tax ID
Please note that generic senders are not permitted. If you need to register new sender IDs, kindly submit a request.
Thank you for your cooperation!
Apr 11, 2024 - 02:35 PDT
Identified - Identified - Country: Saudi Arabia
Operators: All
Effective Date: April 4, 2024
Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from April 4, 2024, to April 14, 2024.
This freeze is temporary and normal operations will resume after April 14, 2024.
We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 03, 2024 - 04:36 PDT
Operators: All
Effective Date: April 4, 2024
Please note that the SID registration process in Saudi Arabia will be temporarily frozen by all operators due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from April 4, 2024, to April 14, 2024.
This freeze is temporary and normal operations will resume after April 14, 2024.
We appreciate your understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 03, 2024 - 04:36 PDT
Identified - Country: Indonesia
Operators: All
Effective Date: April 5, 2024
Please note that the SID registration process in Indonesia will be temporarily frozen by all operators due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from April 5, 2024, to April 17, 2024.
This freeze is temporary and normal operations will resume after April 17, 2024.
We appreciate you understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 01, 2024 - 01:28 PDT
Operators: All
Effective Date: April 5, 2024
Please note that the SID registration process in Indonesia will be temporarily frozen by all operators due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from April 5, 2024, to April 17, 2024.
This freeze is temporary and normal operations will resume after April 17, 2024.
We appreciate you understanding and cooperation during this period. Wishing you a successful holiday season.
Apr 01, 2024 - 01:28 PDT
Identified - Attention to all customers using operators in Finland! Effective immediately, a URL whitelisting requirement is now in place for all messages containing URLs.
URL Whitelisting Requirement:
Company name:
Provide the complete message content.
Include the exact URL link. If the URL is dynamic, please specify and ensure the domain URL is whitelisted (example: https://www.telesign.com/). Note that URL shorteners are not permitted.
Thank you for your cooperation in adhering to this new requirement.
Mar 14, 2024 - 17:40 PDT
URL Whitelisting Requirement:
Company name:
Provide the complete message content.
Include the exact URL link. If the URL is dynamic, please specify and ensure the domain URL is whitelisted (example: https://www.telesign.com/). Note that URL shorteners are not permitted.
Thank you for your cooperation in adhering to this new requirement.
Mar 14, 2024 - 17:40 PDT
Update - We are continuing to work on a fix for this issue.
Feb 29, 2024 - 09:07 PST
Feb 29, 2024 - 09:07 PST
Identified - 📢 Dear valued clients, we bring you a crucial update! To streamline operations in the UK, SID approval/whitelist is now a prerequisite. Going forward, it is imperative for the end client or brand to provide the following details:
1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated.
Feb 29, 2024 - 08:54 PST
1. Sender ID (case sensitive)
2. Message Content Sample (including any URLs if present in the content)
3. Expected Monthly Volume
Generic SIDs are no longer allowed.
Your cooperation in meeting these requirements is highly appreciated.
Feb 29, 2024 - 08:54 PST
Identified - Country: Vietnam
Operators: All
Effective Date: February 8, 2024
We'd like to inform you that operators in Vietnam are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Vietnam:
from February 8, 2024 to February 14, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Feb 05, 2024 - 19:19 PST
Operators: All
Effective Date: February 8, 2024
We'd like to inform you that operators in Vietnam are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Vietnam:
from February 8, 2024 to February 14, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Feb 05, 2024 - 19:19 PST
Identified - Country: Indonesia
Operators: All
Effective Date: February 8, 2024
We'd like to inform you that operators in Indonesia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from February 8, 2024 to February 16, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Feb 05, 2024 - 19:08 PST
Operators: All
Effective Date: February 8, 2024
We'd like to inform you that operators in Indonesia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Indonesia:
from February 8, 2024 to February 16, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Feb 05, 2024 - 19:08 PST
Identified - Country: United States
Operator: Verizon Wireless
Effective date: 02/09/2024
Description:
Dear Valued Customers,
We want to inform you that in preparation for this year's Super Bowl, Verizon Wireless will not have a short code provisioning window on Friday, February 9th.
Provisioning will resume on the following window, February 16th.
We appreciate your understanding and cooperation during this period.
Jan 26, 2024 - 03:16 PST
Operator: Verizon Wireless
Effective date: 02/09/2024
Description:
Dear Valued Customers,
We want to inform you that in preparation for this year's Super Bowl, Verizon Wireless will not have a short code provisioning window on Friday, February 9th.
Provisioning will resume on the following window, February 16th.
We appreciate your understanding and cooperation during this period.
Jan 26, 2024 - 03:16 PST
Identified - Attention valued clients! We'd like to inform you that generic and gambling senders for Omantel network will be blocked from 1st of January 2024.
To prevent some of senders that Omantel considers generic to be blocked, the following should be provided: NOC letter, business license and details of Sender ID name, Company name, Company URL, Sample message, Type of traffic.
Gambling senders are not allowed and there is no solution to unblock/register them.
All previously registered non-generic and non-gambling senders will remain registered and not blocked. No need to provide any details/documents from them.
Registration of brand names for Oman is still mandatory, therefore all new/future brands should be registered, and the following details will be enough to register sender: Sender ID name, Company name, Company URL, Sample message, Company Address.
Your cooperation in fulfilling these requirements is highly appreciated.
Dec 28, 2023 - 07:43 PST
To prevent some of senders that Omantel considers generic to be blocked, the following should be provided: NOC letter, business license and details of Sender ID name, Company name, Company URL, Sample message, Type of traffic.
Gambling senders are not allowed and there is no solution to unblock/register them.
All previously registered non-generic and non-gambling senders will remain registered and not blocked. No need to provide any details/documents from them.
Registration of brand names for Oman is still mandatory, therefore all new/future brands should be registered, and the following details will be enough to register sender: Sender ID name, Company name, Company URL, Sample message, Company Address.
Your cooperation in fulfilling these requirements is highly appreciated.
Dec 28, 2023 - 07:43 PST
Identified - Country: Russia
Operators: MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom
Effective Date: December 27, 2023
Operators: Motiv and Sberbank
Effective date: December 16, 2023
We'd like to inform you that operators in Russia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Russia:
MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom: from December 27, 2023 to January 9, 2024.
Motiv and Sberbank: from December 16, 2023 to January 9, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:21 PST
Operators: MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom
Effective Date: December 27, 2023
Operators: Motiv and Sberbank
Effective date: December 16, 2023
We'd like to inform you that operators in Russia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Russia:
MTS, MegaFon, Beeline, KTK Telecom, K-Telecom, Vainahtelecom: from December 27, 2023 to January 9, 2024.
Motiv and Sberbank: from December 16, 2023 to January 9, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:21 PST
Identified - Country: Kazakhstan
Operators: Altel/Tele2
Effective Date: December 16, 2023
Operators: Beeline and Kcell
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Kazakhstan:
Altel/Tele2 - from December 16, 2023, to January 3, 2023.
Beeline and Kcell - from December 27, 2023, to January 3, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:16 PST
Operators: Altel/Tele2
Effective Date: December 16, 2023
Operators: Beeline and Kcell
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Kazakhstan:
Altel/Tele2 - from December 16, 2023, to January 3, 2023.
Beeline and Kcell - from December 27, 2023, to January 3, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:16 PST
Identified - Country: Belarus
Operator: All
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Belarus:
from December 27, 2023, to January 9, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:10 PST
Operator: All
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Belarus:
from December 27, 2023, to January 9, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 21, 2023 - 07:10 PST
Identified - Country: Armenia
Operator: All
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Armenia:
from December 27, 2023 to January 3, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 20, 2023 - 07:10 PST
Operator: All
Effective date: December 27, 2023
We'd like to inform you that operators in Armenia are going to freeze the SID registration process due to public holidays.
Freeze period for SID registration process during holidays in Armenia:
from December 27, 2023 to January 3, 2024
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 20, 2023 - 07:10 PST
Identified - Attention valued clients! We'd like to inform you about a new requirement for SID registration in the UAE. Going forward, the end client or brand is required to provide the IDs of both a Commercial and a Technical Point of Contact (POC) from their end.
Please review the comprehensive list of requirements below:
1. Sender ID
2. Company Name
3. Company URL
4. Message Content Sample
5. Company Headquarters
6. Company Address
7. Contact Phone Number
8. Company Stamp
9. Name of the Signatory
10. Type of Business/Industry
11. Company Type
12. IDs of both Commercial and Technical POCs from the client's side.
Documentation Checklist:
• Mandatory Trade License/Certificate of Incorporation (in English)
• NOC letter on client company letterhead
• Brand certificate (only if the brand owner's name differs from the SID name)
• International Sender ID Registration Form DU UAE (clients need to complete Section B of the document).
Your cooperation in fulfilling these requirements is highly appreciated.
Dec 20, 2023 - 05:25 PST
Please review the comprehensive list of requirements below:
1. Sender ID
2. Company Name
3. Company URL
4. Message Content Sample
5. Company Headquarters
6. Company Address
7. Contact Phone Number
8. Company Stamp
9. Name of the Signatory
10. Type of Business/Industry
11. Company Type
12. IDs of both Commercial and Technical POCs from the client's side.
Documentation Checklist:
• Mandatory Trade License/Certificate of Incorporation (in English)
• NOC letter on client company letterhead
• Brand certificate (only if the brand owner's name differs from the SID name)
• International Sender ID Registration Form DU UAE (clients need to complete Section B of the document).
Your cooperation in fulfilling these requirements is highly appreciated.
Dec 20, 2023 - 05:25 PST
Identified - Country: Philippines
Operator: Smart
Effective date: 12/16/2023
Description:
We want to keep you informed about the upcoming holiday season and its impact on new SID registrations. Smart Operator in Philippines will be implementing holiday freezes during the following time period:
Last day of submissions - December 15, 2023
Resumption of SID Registration - January 2, 2024
All SID Registration requests received after December 15, 2023 will be processed from January 3, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 13, 2023 - 02:34 PST
Operator: Smart
Effective date: 12/16/2023
Description:
We want to keep you informed about the upcoming holiday season and its impact on new SID registrations. Smart Operator in Philippines will be implementing holiday freezes during the following time period:
Last day of submissions - December 15, 2023
Resumption of SID Registration - January 2, 2024
All SID Registration requests received after December 15, 2023 will be processed from January 3, 2024.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Dec 13, 2023 - 02:34 PST
Update - We are continuing to investigate this issue.
Nov 29, 2023 - 12:56 PST
Nov 29, 2023 - 12:56 PST
Investigating - 🚨 Important Update: New TFN Regulations Effective January 31, 2024! 🚨
Attention valued customers! As of January 31, 2024, regulatory changes will take effect. Currently, you are able to send messages through pending toll-free phone numbers, provided they adhere to existing industry-wide sending limits. However, starting January 31, 2024, messages originating from toll-free phone numbers still in the pending verification process will be blocked.
In anticipation of these changes, we kindly request you to keep in mind the importance of the dates mentioned. We appreciate your understanding and cooperation as we navigate this transition.
Nov 29, 2023 - 12:55 PST
Attention valued customers! As of January 31, 2024, regulatory changes will take effect. Currently, you are able to send messages through pending toll-free phone numbers, provided they adhere to existing industry-wide sending limits. However, starting January 31, 2024, messages originating from toll-free phone numbers still in the pending verification process will be blocked.
In anticipation of these changes, we kindly request you to keep in mind the importance of the dates mentioned. We appreciate your understanding and cooperation as we navigate this transition.
Nov 29, 2023 - 12:55 PST
Identified - Country: New Zealand
Operator: All
Effective date: 01/12/2023
Description:
Dear Valued Customers,
We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. NZ Operators will be implementing holiday freeze during a specific period.
While you can still submit registration forms during these times, please be aware that no codes will be activated on the Networks from 01-Dec-23 until 1-Feb-24.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 24, 2023 - 01:12 PST
Operator: All
Effective date: 01/12/2023
Description:
Dear Valued Customers,
We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. NZ Operators will be implementing holiday freeze during a specific period.
While you can still submit registration forms during these times, please be aware that no codes will be activated on the Networks from 01-Dec-23 until 1-Feb-24.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 24, 2023 - 01:12 PST
Identified - Country: Bangladesh
Operator: GrameenPhone
Effective date: Already started
Description:
Sender ID registration is now in place for the Bangladesh GrameenPhone (470/01;001) Network.
To ensure whitelisting, the below details are required:
• Sender ID
• Message Sample
• Company name
• Company website
• Traffic Type (International/Local)
• Company HQ address
• Expected Volume
Please be aware that generic and numeric senders are not permitted. If you wish to register new sender IDs, please submit a request.
Nov 23, 2023 - 04:14 PST
Operator: GrameenPhone
Effective date: Already started
Description:
Sender ID registration is now in place for the Bangladesh GrameenPhone (470/01;001) Network.
To ensure whitelisting, the below details are required:
• Sender ID
• Message Sample
• Company name
• Company website
• Traffic Type (International/Local)
• Company HQ address
• Expected Volume
Please be aware that generic and numeric senders are not permitted. If you wish to register new sender IDs, please submit a request.
Nov 23, 2023 - 04:14 PST
Update - We are continuing to investigate this issue.
Nov 14, 2023 - 01:57 PST
Nov 14, 2023 - 01:57 PST
Investigating - Country: United States
Operator: AT&T, T-Mobile, Verizon, GoogleVoice, US Cellular
Effective date: 11/20/2023
Description:
Dear Valued Customers,
We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. Several US Operators will be implementing holiday freezes during specific periods. While you can still submit short code campaigns during these times, please be aware that there may be delays in the review, provisioning, approvals, migrations, and certification testing processes.
Here are the key dates and details for each operator's holiday freeze:
AT&T:
• November 20, 2023, and November 27, 2023
• Provisioning will resume on December 4, 2023
• December 25, 2023, and January 2, 2024
• Provisioning will resume on January 8, 2024
T-Mobile:
• November 23 & 24, 2023
• December 23, 2023 – January 2, 2024
• November 16th is the last provisioning date of the year for 10DLC number pools/sub-ID and NNID changes.
Verizon:
• November 20, 2023 – November 30, 2023
• December 18, 2023 – December 31, 2023
GoogleVoice:
• November 20, 2023 – November 27, 2023
• December 14, 2023 – January 3, 2024
US Cellular:
• November 16, 2023 – November 28, 2023
• December 11, 2023 – January 3, 2024
For all other operators, they have confirmed that there will be no holiday blackout dates, and business will continue as usual. However, please anticipate some delays around the major holidays.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 08, 2023 - 07:35 PST
Operator: AT&T, T-Mobile, Verizon, GoogleVoice, US Cellular
Effective date: 11/20/2023
Description:
Dear Valued Customers,
We want to keep you informed about the upcoming holiday season and its impact on your short code campaigns. Several US Operators will be implementing holiday freezes during specific periods. While you can still submit short code campaigns during these times, please be aware that there may be delays in the review, provisioning, approvals, migrations, and certification testing processes.
Here are the key dates and details for each operator's holiday freeze:
AT&T:
• November 20, 2023, and November 27, 2023
• Provisioning will resume on December 4, 2023
• December 25, 2023, and January 2, 2024
• Provisioning will resume on January 8, 2024
T-Mobile:
• November 23 & 24, 2023
• December 23, 2023 – January 2, 2024
• November 16th is the last provisioning date of the year for 10DLC number pools/sub-ID and NNID changes.
Verizon:
• November 20, 2023 – November 30, 2023
• December 18, 2023 – December 31, 2023
GoogleVoice:
• November 20, 2023 – November 27, 2023
• December 14, 2023 – January 3, 2024
US Cellular:
• November 16, 2023 – November 28, 2023
• December 11, 2023 – January 3, 2024
For all other operators, they have confirmed that there will be no holiday blackout dates, and business will continue as usual. However, please anticipate some delays around the major holidays.
We appreciate your understanding and cooperation during this period. We wish you a successful holiday season.
Nov 08, 2023 - 07:35 PST
Identified - The issue has been identified and a fix is being implemented.
Nov 14, 2023 - 00:07 PST
Nov 14, 2023 - 00:07 PST
Investigating - 📢 Important Update Regarding Alpha Senders in Italy - Effective November 15th
We want to bring your attention to a new regulation affecting alpha senders in Italy, set to take effect on November 15th.
Under this regulation, international alpha senders will no longer be permitted. However, rest assured that this change will not impact the delivery of your traffic. Instead, we will be utilizing numeric sender IDs as an alternative solution.
To register a new alpha sender ID, it is now a requirement that the company holds a local presence in Italy.
To facilitate the registration process, please provide the following details:
VAT
Company Name
Company Type (Local / International)
Contact Details
Registered Office Details
Company Address
Company Fiscal Code
PEC (Certified Italian Legal Email)
Support Escalation Email ID
Point of Contact (POC) Email ID
Your traffic delivery will continue seamlessly, and we appreciate your cooperation as we adhere to these regulatory changes.
Nov 13, 2023 - 14:15 PST
We want to bring your attention to a new regulation affecting alpha senders in Italy, set to take effect on November 15th.
Under this regulation, international alpha senders will no longer be permitted. However, rest assured that this change will not impact the delivery of your traffic. Instead, we will be utilizing numeric sender IDs as an alternative solution.
To register a new alpha sender ID, it is now a requirement that the company holds a local presence in Italy.
To facilitate the registration process, please provide the following details:
VAT
Company Name
Company Type (Local / International)
Contact Details
Registered Office Details
Company Address
Company Fiscal Code
PEC (Certified Italian Legal Email)
Support Escalation Email ID
Point of Contact (POC) Email ID
Your traffic delivery will continue seamlessly, and we appreciate your cooperation as we adhere to these regulatory changes.
Nov 13, 2023 - 14:15 PST
Identified - Country: Mexico
Operator: Telcel (Radiomovil Dipsa)
Effective date: 10/30/2023, 11:00 am (GMT-6)
Description:
We want to keep you informed about important updates from Telcel. Please take note of the following deadlines for requesting new alphasenders and shortcodes:
• Request for new shortcodes must be submitted by Monday, October 30th, no later than 11:00 a.m. (GMT-6).
• Request for new alphasenders must be submitted by Tuesday, October 31st, no later than 6:00 p.m. (GMT-6).
Should you require new shortcodes and/or alphasenders after these deadlines, rest assured that we will submit those requests to Telcel on January 3, 2024, at 11:00 p.m. (GMT-6).
Please keep these dates in mind as you plan your requests. Your understanding is greatly appreciated!
Oct 31, 2023 - 07:02 PDT
Operator: Telcel (Radiomovil Dipsa)
Effective date: 10/30/2023, 11:00 am (GMT-6)
Description:
We want to keep you informed about important updates from Telcel. Please take note of the following deadlines for requesting new alphasenders and shortcodes:
• Request for new shortcodes must be submitted by Monday, October 30th, no later than 11:00 a.m. (GMT-6).
• Request for new alphasenders must be submitted by Tuesday, October 31st, no later than 6:00 p.m. (GMT-6).
Should you require new shortcodes and/or alphasenders after these deadlines, rest assured that we will submit those requests to Telcel on January 3, 2024, at 11:00 p.m. (GMT-6).
Please keep these dates in mind as you plan your requests. Your understanding is greatly appreciated!
Oct 31, 2023 - 07:02 PDT
Identified - Country: United States
Operator: AT&T
Effective date: 12/25/2023, 00:00 EST
Description:
As we gear up for the upcoming Holiday Season, our Carrier Partner AT&T will be implementing a precautionary provisioning freeze. During this period, AT&T's ability to process new provisioning or migration requests for short codes, 10DLC, or Toll-free numbers will be impacted.
Please note that AT&T will continue to review new campaign submissions during the freeze, but approved campaigns will not be published into production until the freeze period concludes.
Start Date/Time: 12/25/2023, 00:00 EST
End Date/Time: 01/02/2024, 23:59 EST
We appreciate your understanding and cooperation as we work with AT&T to ensure a smooth transition into the Holiday Season.
Oct 26, 2023 - 00:53 PDT
Operator: AT&T
Effective date: 12/25/2023, 00:00 EST
Description:
As we gear up for the upcoming Holiday Season, our Carrier Partner AT&T will be implementing a precautionary provisioning freeze. During this period, AT&T's ability to process new provisioning or migration requests for short codes, 10DLC, or Toll-free numbers will be impacted.
Please note that AT&T will continue to review new campaign submissions during the freeze, but approved campaigns will not be published into production until the freeze period concludes.
Start Date/Time: 12/25/2023, 00:00 EST
End Date/Time: 01/02/2024, 23:59 EST
We appreciate your understanding and cooperation as we work with AT&T to ensure a smooth transition into the Holiday Season.
Oct 26, 2023 - 00:53 PDT
Update - Important Update on UK Regulatory Changes:
We have an essential update regarding UK regulations. Please take note of the following changes:
1. International Numeric Sender IDs Blocked: BT/EE UK now blocks international numeric sender IDs.
2. Short Codes Format: To avoid disruptions, ensure your short codes adhere to the UK short code format, which should consist of five digits starting with 6-8.
3. Generic Senders Blocked: BT/EE UK is implementing a new policy to block all generic senders.
To ensure the seamless delivery of your messages to the UK, we highly recommend using your brand name as the sender. Thank you for your attention to these important updates!
Oct 19, 2023 - 06:42 PDT
We have an essential update regarding UK regulations. Please take note of the following changes:
1. International Numeric Sender IDs Blocked: BT/EE UK now blocks international numeric sender IDs.
2. Short Codes Format: To avoid disruptions, ensure your short codes adhere to the UK short code format, which should consist of five digits starting with 6-8.
3. Generic Senders Blocked: BT/EE UK is implementing a new policy to block all generic senders.
To ensure the seamless delivery of your messages to the UK, we highly recommend using your brand name as the sender. Thank you for your attention to these important updates!
Oct 19, 2023 - 06:42 PDT
Identified - Country: United Kingdom
Operator: Orange, T-Mobile
Effective date: September 4th, 2023
Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.
Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.
BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.
As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Apr 20, 2023 - 06:33 PDT
Operator: Orange, T-Mobile
Effective date: September 4th, 2023
Description:
International numeric sender IDs will be blocked by BT/EE UK, from September 4th, 2023.
Short codes which don’t follow UK short code format (five digits starting with 6-8) will be blocked by BT/EE UK.
BT/EE UK will be blocking generic senders “Alert”, “Verify” & “Info” AND senders containing any of these generic terms.
As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Apr 20, 2023 - 06:33 PDT
Identified - Country: Bangladesh
Operator: TeleTalk
Effective date: Already started
Description:
Sender ID registration is now in place for the Bangladesh TeleTalk (47004) Network.
To ensure whitelisting, the below details are required:
• Sender ID
• Message Sample
• Company name
• Company website
• Content Type (Transactional/OTP/Promotional)
• Traffic Type (International/Local)
Please be aware that generic senders are not permitted. If you wish to register new sender IDs, please submit a request.
Oct 11, 2023 - 08:15 PDT
Operator: TeleTalk
Effective date: Already started
Description:
Sender ID registration is now in place for the Bangladesh TeleTalk (47004) Network.
To ensure whitelisting, the below details are required:
• Sender ID
• Message Sample
• Company name
• Company website
• Content Type (Transactional/OTP/Promotional)
• Traffic Type (International/Local)
Please be aware that generic senders are not permitted. If you wish to register new sender IDs, please submit a request.
Oct 11, 2023 - 08:15 PDT
Identified - Country: Canada
Operator: All
Effective date: October 26th, 2023
Description:
Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.
The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.
Here are the key dates you need to be aware of:
• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.
Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.
We appreciate your understanding and cooperation during this period.
Sep 27, 2023 - 00:18 PDT
Operator: All
Effective date: October 26th, 2023
Description:
Please take note of the following adjustments to the short code provisioning timeline in anticipation of the upcoming Canadian carrier brownout period.
The brownout is an annual event where carrier provisioning activities are temporarily suspended. During this period, the activation of new short codes and changes requiring network updates to existing short codes, such as aggregator migrations or price point adjustments, will not take place.
Here are the key dates you need to be aware of:
• Application Submission Deadline: To ensure your short code is provisioned on all carriers before the brownout, please submit your application by Thursday, October 26, 2023, at 1:00 PM Eastern Time (ET).
• Provisioning Period: For applications submitted by October 26, 2023, participating carriers will provision your short code between November 14 and December 12, 2023.
Rest assured, the Short Code Council will maintain ongoing meetings throughout November and December to review applications. Provisioning activities will commence starting January 8, 2024, with Freedom/Shaw, followed by Rogers and TELUS on January 9, 2024.
We appreciate your understanding and cooperation during this period.
Sep 27, 2023 - 00:18 PDT
Investigating - Important Update for Crypto-Related Use Cases in the US:
Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.
Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.
All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.
Sep 20, 2023 - 09:19 PDT
Effective immediately, US operators will no longer accept or approve new crypto campaigns, including requests for various crypto use cases. This policy applies to all US Sender IDs, including 10DLCs, SCs, and TFNs. There will be very limited exceptions going forward. These exceptions will mainly be for established and prominent crypto companies in the US, specifically for OTP (One-Time Password) content. Unfortunately, startup or less established crypto brands won't be eligible and may receive refusal.
Please note that there is no official list of crypto companies currently accepted by US operators. Each request will be evaluated on a case-by-case basis to ensure compliance with the new guidelines.
All previously approved cases will remain unaffected for the time being. We will continue to monitor the situation closely and provide updates as they become available.
Sep 20, 2023 - 09:19 PDT
Identified - Dear valued customer,
Important updates regarding our services in China:
New Default Signature: We've upgraded your default signature from [PIN] to 【快验证】 (Quick verification) for a faster, more personalized experience. Consider using your brand as your signature for the best results.
Brackets Update: Please note that we now support only bolded brackets 【】, and regular brackets [] will be automatically replaced to align with local conventions.
Traffic Changes: Financial and cryptocurrency-related traffic options are temporarily unavailable in China. You can continue sending this type of traffic until further notice.
Thank you for your understanding and continued partnership.
Sep 19, 2023 - 08:48 PDT
Important updates regarding our services in China:
New Default Signature: We've upgraded your default signature from [PIN] to 【快验证】 (Quick verification) for a faster, more personalized experience. Consider using your brand as your signature for the best results.
Brackets Update: Please note that we now support only bolded brackets 【】, and regular brackets [] will be automatically replaced to align with local conventions.
Traffic Changes: Financial and cryptocurrency-related traffic options are temporarily unavailable in China. You can continue sending this type of traffic until further notice.
Thank you for your understanding and continued partnership.
Sep 19, 2023 - 08:48 PDT
Identified - Dear valued customer,
We would like to inform you that Bangladesh Robi (Robi Axiata Ltd) (47002) is implementing sender registration to enhance the messaging service. Starting from August 21st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
To ensure a smooth transition, we kindly request you to provide the following details for sender registration:
Sender ID
Client company name
Website URL
Message content
Content Type (Transactional/OTP/Promotional)
To complete your sender registration and avoid any disruption to your messaging traffic with Robi Axiata Bangladesh, kindly reach out to your dedicated Customer Success Manager or contact our support team at support@telesign.com before August 21st, 2023.
We appreciate your cooperation in this matter and look forward to continuing to serve you with an improved messaging experience.
Aug 07, 2023 - 13:16 PDT
We would like to inform you that Bangladesh Robi (Robi Axiata Ltd) (47002) is implementing sender registration to enhance the messaging service. Starting from August 21st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
To ensure a smooth transition, we kindly request you to provide the following details for sender registration:
Sender ID
Client company name
Website URL
Message content
Content Type (Transactional/OTP/Promotional)
To complete your sender registration and avoid any disruption to your messaging traffic with Robi Axiata Bangladesh, kindly reach out to your dedicated Customer Success Manager or contact our support team at support@telesign.com before August 21st, 2023.
We appreciate your cooperation in this matter and look forward to continuing to serve you with an improved messaging experience.
Aug 07, 2023 - 13:16 PDT
Identified - Dear Customer and Partners,
You are currently subscribing to Telesign Services which was provided to you pursuant to a Master Services Agreement (“MSA”) as set out in https://www.telesign.com/master-services-agreement/, the terms of which were accepted or executed between yourself and Telesign.
Additionally per the MSA, your use and obligation regarding the use of Telesign Services and any Licensed Data returned from such Services are further governed by Telesign’s Acceptable Use Policy located at https://www.telesign.com/acceptable-use-policy (“AUP”). Per the terms of the MSA, we may, from time to time, update such AUP at Telesign’s discretion.
With effect from August 1, 2023, we are replacing the existing Section 3(d) of the AUP with a new section:
Existing Section 3(d):
(d) not use the Services or the Licensed Data for the purpose of assessing creditworthiness;
New Section 3(d):
(d) not use the Services or the Licensed Data for the purpose(s) of solely automated decision-making producing legal effects or similarly affecting the User, such as:
1. Cancellation of a contract;
2. Entitlement to or denial of a particular social benefit granted by law, such as child or housing benefit;
3. Refused admission to a country or denial of citizenship;
4. Decisions that affect someone’s financial circumstances, such as their eligibility to credit (i.e.: assessing creditworthiness);
5. Decisions that affect Users’ access to health services;
6. Decisions that deny Users’ an employment opportunity;
7. Decisions that affect Users’ access to education, for example university admissions;
8. Decisions that affect Users’ access to housing;
9. Decisions that affect Users’ access to insurance;
10. Decisions that affect Users’ access to criminal justice; or
11. Decisions that affect Users’ access to basic necessities, or essential goods or services.
The MSA (and the AUP) shall, save as amended by the above change, continue in full force and effect.
Should you have any questions, please forward them to Telesign Support.
Jul 31, 2023 - 16:43 PDT
You are currently subscribing to Telesign Services which was provided to you pursuant to a Master Services Agreement (“MSA”) as set out in https://www.telesign.com/master-services-agreement/, the terms of which were accepted or executed between yourself and Telesign.
Additionally per the MSA, your use and obligation regarding the use of Telesign Services and any Licensed Data returned from such Services are further governed by Telesign’s Acceptable Use Policy located at https://www.telesign.com/acceptable-use-policy (“AUP”). Per the terms of the MSA, we may, from time to time, update such AUP at Telesign’s discretion.
With effect from August 1, 2023, we are replacing the existing Section 3(d) of the AUP with a new section:
Existing Section 3(d):
(d) not use the Services or the Licensed Data for the purpose of assessing creditworthiness;
New Section 3(d):
(d) not use the Services or the Licensed Data for the purpose(s) of solely automated decision-making producing legal effects or similarly affecting the User, such as:
1. Cancellation of a contract;
2. Entitlement to or denial of a particular social benefit granted by law, such as child or housing benefit;
3. Refused admission to a country or denial of citizenship;
4. Decisions that affect someone’s financial circumstances, such as their eligibility to credit (i.e.: assessing creditworthiness);
5. Decisions that affect Users’ access to health services;
6. Decisions that deny Users’ an employment opportunity;
7. Decisions that affect Users’ access to education, for example university admissions;
8. Decisions that affect Users’ access to housing;
9. Decisions that affect Users’ access to insurance;
10. Decisions that affect Users’ access to criminal justice; or
11. Decisions that affect Users’ access to basic necessities, or essential goods or services.
The MSA (and the AUP) shall, save as amended by the above change, continue in full force and effect.
Should you have any questions, please forward them to Telesign Support.
Jul 31, 2023 - 16:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 31, 2023 - 04:43 PDT
Jul 31, 2023 - 04:43 PDT
Update - We are continuing to work on a fix for this issue.
Jul 30, 2023 - 23:39 PDT
Jul 30, 2023 - 23:39 PDT
Identified - Country: Cambodia
Operator: Smart
Effective date: August 1st, 2023
Description:
Smart Axiata Co. Ltd, formerly known as Latelz, is introducing Sender ID registration for our network in Cambodia. Starting from August 1st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
Below are the details required for sender registration:
• Sender ID (Generic SIDs will not be available)
• Customer company name
• Website URL
• Message sample
• Type of traffic (Transactional/OTP/Promotional)
• Letter of Authorization (LOA) for Bank & Financial Institutions' registrations
Please contact your Customer Success Manager or support@telesign.com to complete your sender registration and avoid traffic disruption to Smart Cambodia by August 1. This ensures continued delivery of your messages through our network after the specified date.
Jul 27, 2023 - 00:37 PDT
Operator: Smart
Effective date: August 1st, 2023
Description:
Smart Axiata Co. Ltd, formerly known as Latelz, is introducing Sender ID registration for our network in Cambodia. Starting from August 1st, 2023, only registered senders will be accepted by the Mobile Network Operator (MNO).
Below are the details required for sender registration:
• Sender ID (Generic SIDs will not be available)
• Customer company name
• Website URL
• Message sample
• Type of traffic (Transactional/OTP/Promotional)
• Letter of Authorization (LOA) for Bank & Financial Institutions' registrations
Please contact your Customer Success Manager or support@telesign.com to complete your sender registration and avoid traffic disruption to Smart Cambodia by August 1. This ensures continued delivery of your messages through our network after the specified date.
Jul 27, 2023 - 00:37 PDT
Restriction of non-10DLC (non-Authorized Messaging) long codes in countries outside US/CAN
Subscribe
Identified - Country: +1 countries (Non-US/CA, i.e. Puerto Rico, Guam, Northern Mariana Islands, etc.)
Effective Date: TBD
Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.
All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT
Effective Date: TBD
Description: Carriers are continuing to enforce the restriction of non-10DLC (non-Authorized Messaging) long codes in countries like the United States and Canada. We now expect restrictions on long codes in other countries within the +1 dialing code (i.e. Puerto Rico, Guam, Northern Mariana Islands). Many customers are currently using shared TFNs (Toll-Free Numbers) as a solution for delivery toward these regions, however these will no longer permit non-One-Time Passcode (OTP) traffic.
All customers who send messages to +1 countries, that are not US/CA, must obtain a dedicated TFN to ensure uninterrupted transactions to these destinations. We strongly encourage customers to use the "My Telesign" portal to proceed with the procurement process.
Jul 23, 2023 - 12:48 PDT
Update - We are continuing to work on a fix for this issue.
Jul 24, 2023 - 06:18 PDT
Jul 24, 2023 - 06:18 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 24, 2023 - 06:15 PDT
Jul 24, 2023 - 06:15 PDT
Investigating - Introducing the New Japan Common SenderID Plan for 2-Way Campaigns, Aimed at Boosting Communication Security and Streamlining Messaging Services.
Here are the Key Details of this Plan:
• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005.
• Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging.
• Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all.
• Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.
IMPORTANT NOTICE:
As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date.
Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients.
We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.
Jul 21, 2023 - 06:32 PDT
Here are the Key Details of this Plan:
• Common SenderID: Under this plan, a ten-digit number is needed as the common SenderID for all users, starting with 0005.
• Persistent SenderID: The assigned SenderID will remain unchanged even if users switch to Mobile Number Portability (MNP), ensuring continuity and consistency in messaging.
• Free of Charge: Users can enjoy the benefits of this plan free of charge for sending messages (FTEU), making it a cost-effective option for all.
• Enhanced Security: Each carrier will issue the SenderID after a thorough review process. This measure is aimed at combating phishing scams and ensuring secure communication with users.
IMPORTANT NOTICE:
As we strive for greater communication security and efficiency, the common SenderID plan will become mandatory starting from March 2024. Therefore, we kindly request all existing account holders to migrate to the new plan before the mentioned date.
Going forward, for all new requests for 2-way dedicated senders in Japan, we will exclusively offer the new common SenderID plan. This will help us maintain a unified and secure messaging environment for our valued clients.
We look forward to implementing this new plan to enhance your messaging experience while ensuring safety and trust in all communications. Should you have any questions or need assistance with the migration process, please do not hesitate to contact our support team. Thank you for your continued support and cooperation.
Jul 21, 2023 - 06:32 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 11, 2023 - 11:13 PDT
Jul 11, 2023 - 11:13 PDT
Investigating - We have received an update that the initially communicated date for blocking unregistered Sender IDs as of 8/1/23 has been postponed until further notice. We will continue with the current process of changing unregistered Sender IDs to “LIKELY-SCAM” and delivered as such.
"TSVerify" can be used, however, this shared TS sender ID can only be used for OTP traffic and content whitelisting needs to be completed/approved
Jul 11, 2023 - 11:13 PDT
"TSVerify" can be used, however, this shared TS sender ID can only be used for OTP traffic and content whitelisting needs to be completed/approved
Jul 11, 2023 - 11:13 PDT
Identified - Country: Saudi Arabia
Operator: Saudi Operator (Zain, STC, Mobily)
Effective date: June 23rd, 2023
Description:
Due to the Eid al-Adha holidays, Saudi Operator (Zain, STC, and Mobily) will be putting on hold all new Sender ID registrations in Saudi Arabia effective 23rd June, until July 2nd, 2023.
Jun 22, 2023 - 02:56 PDT
Operator: Saudi Operator (Zain, STC, Mobily)
Effective date: June 23rd, 2023
Description:
Due to the Eid al-Adha holidays, Saudi Operator (Zain, STC, and Mobily) will be putting on hold all new Sender ID registrations in Saudi Arabia effective 23rd June, until July 2nd, 2023.
Jun 22, 2023 - 02:56 PDT
Identified - Country: New Zealand
Operator: Vodafone
Effective date: Already started
Description:
Shared Short Code is not an option anymore for Vodafone network New Zealand.
Dedicated Short Code per brand is now needed instead.
Please note that the traffic will not be affected until the process of DCS procurement is finished.
Jun 09, 2023 - 03:27 PDT
Operator: Vodafone
Effective date: Already started
Description:
Shared Short Code is not an option anymore for Vodafone network New Zealand.
Dedicated Short Code per brand is now needed instead.
Please note that the traffic will not be affected until the process of DCS procurement is finished.
Jun 09, 2023 - 03:27 PDT
Identified - Country: Australia
Operator: All
Effective date: TBD
Description:
To combat scam calls and SMS messages, the Australian Communications and Media Authority (ACMA) introduced the Scam Code Act (https://www.commsalliance.com.au/Documents/all/codes/c661). The new regulation lays out a process for identifying, tracing, and blocking scam calls and messages in Australia.
To comply with the Scam Code Act, a sender ID registration process will be implemented in the next couple of months. While Australian authorities have not established an official start data, Telesign is proactively communicating and encouraging our customers to take action.
To prepare for the sender ID registration, customers can fill-out and sign the attached LOA template. As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Jun 07, 2023 - 02:04 PDT
Operator: All
Effective date: TBD
Description:
To combat scam calls and SMS messages, the Australian Communications and Media Authority (ACMA) introduced the Scam Code Act (https://www.commsalliance.com.au/Documents/all/codes/c661). The new regulation lays out a process for identifying, tracing, and blocking scam calls and messages in Australia.
To comply with the Scam Code Act, a sender ID registration process will be implemented in the next couple of months. While Australian authorities have not established an official start data, Telesign is proactively communicating and encouraging our customers to take action.
To prepare for the sender ID registration, customers can fill-out and sign the attached LOA template. As new information, timelines or additional requirements are made available, Telesign will keep you informed.
Jun 07, 2023 - 02:04 PDT
Update - We are continuing to work on a fix for this issue.
Jun 02, 2023 - 03:22 PDT
Jun 02, 2023 - 03:22 PDT
Update - We are continuing to work on a fix for this issue.
Jun 01, 2023 - 00:35 PDT
Jun 01, 2023 - 00:35 PDT
Identified - Country: Sri Lanka
Operator: Etisalat (413/03), Hutchison (413/08)
Effective date: June 5th, 2023
Description:
Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:
• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days
If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.
May 31, 2023 - 06:35 PDT
Operator: Etisalat (413/03), Hutchison (413/08)
Effective date: June 5th, 2023
Description:
Hutch Lanka Operator [41303/41308] has introduced new regulations for sender ID registration and content:
• Brand name must be included in the content. Due date is June 5th (Grace period of 1-2 weeks has been granted)
• All MKT templates must be shared for additional approval
• Generic/Numeric Senders are not allowed.
• Sender ID registration process is 3 working days
If you are currently sending to Sri Lanka, Telesign has proactively registered your sender ID and you will only need to (1) adjust your content to include your Brand name and (2) send your marketing templates to Telesign for additional set up. Please email support@telesign.com with any questions or your marketing templates.
May 31, 2023 - 06:35 PDT
Identified - Country: India
Operator: All
Effective date: May 1st, 2023
Description:
Promotional messages will now be sent using alpha sender IDs – All promotional, service, transactional messages will now be allowed to be sent from alpha sender IDs, and the same alpha sender ID can be used for all types of communication. All numeric sender IDs used for sending Promo traffic up until now, will be blocked.
Service Explicit (SE) messages will be migrated to Promo category – All existing SE templates will be sent after preference/Consent scrubbing only, thus saving genuine subscribers from unwanted spam and potential fraud. New SE templates will not be registered going forward. There will only be 3 categories of message templates – Promo, Service (implicit/inferred) and Transactional (only banking OTP).
Consent: All existing consents/opt-ins will be treated as invalid and only Digitally Acquired and
Verified consents will be used for scrubbing promotional (including the migrated SE) content.
All Service Implicit/inferred (SI) templates to be reviewed - All sender IDs & content templates need to be reverified on the DLT platforms. All unverified templates & sender IDs will be deactivated. Templates & sender IDs verified as NO by Entity will be blocked, the deadline is yet to be confirmed.
May 23, 2023 - 05:48 PDT
Operator: All
Effective date: May 1st, 2023
Description:
Promotional messages will now be sent using alpha sender IDs – All promotional, service, transactional messages will now be allowed to be sent from alpha sender IDs, and the same alpha sender ID can be used for all types of communication. All numeric sender IDs used for sending Promo traffic up until now, will be blocked.
Service Explicit (SE) messages will be migrated to Promo category – All existing SE templates will be sent after preference/Consent scrubbing only, thus saving genuine subscribers from unwanted spam and potential fraud. New SE templates will not be registered going forward. There will only be 3 categories of message templates – Promo, Service (implicit/inferred) and Transactional (only banking OTP).
Consent: All existing consents/opt-ins will be treated as invalid and only Digitally Acquired and
Verified consents will be used for scrubbing promotional (including the migrated SE) content.
All Service Implicit/inferred (SI) templates to be reviewed - All sender IDs & content templates need to be reverified on the DLT platforms. All unverified templates & sender IDs will be deactivated. Templates & sender IDs verified as NO by Entity will be blocked, the deadline is yet to be confirmed.
May 23, 2023 - 05:48 PDT
Identified - Country: Vietnam
Operator: I-Telecom (Vinaphone MVNO)
Effective date: April 18th, 2023
Description: Generic sender IDs are not allowed for I-Telecom.
Apr 21, 2023 - 04:00 PDT
Operator: I-Telecom (Vinaphone MVNO)
Effective date: April 18th, 2023
Description: Generic sender IDs are not allowed for I-Telecom.
Apr 21, 2023 - 04:00 PDT
Identified - Country: Japan
Operator: All
Effective date: April 21st, 2023
Description: According to Japanese mobile carriers, the schedule for MNOs whitelisted registration of Sender IDs will be different from usual in April and May due to Japanese national holidays and G7 Hiroshima Summit.
1) If you wish to activate the campaign between April 28th and May 25th.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by April 21st.
After April 21st, the campaign will be activated after May 26th.
2) If you wish to activate the campaign between May 26th and May 31st.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by May 19th.
Apr 20, 2023 - 03:01 PDT
Operator: All
Effective date: April 21st, 2023
Description: According to Japanese mobile carriers, the schedule for MNOs whitelisted registration of Sender IDs will be different from usual in April and May due to Japanese national holidays and G7 Hiroshima Summit.
1) If you wish to activate the campaign between April 28th and May 25th.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by April 21st.
After April 21st, the campaign will be activated after May 26th.
2) If you wish to activate the campaign between May 26th and May 31st.
(Excluding weekends and holidays)
-------------------------------------------------------------------------
=> Please order the customer's SenderIDs by May 19th.
Apr 20, 2023 - 03:01 PDT
Identified - Country: Saudi Arabia
Operator: Zain, STC, Mobily
Effective date: April 20th, 2023
Details: Due to Eid al-Fitr holidays, Saudi Operators (Zain, STC, and Mobily) informed that, effective 20th April, they will be putting on hold all new Sender IDs registration, until April 30.
Apr 19, 2023 - 06:57 PDT
Operator: Zain, STC, Mobily
Effective date: April 20th, 2023
Details: Due to Eid al-Fitr holidays, Saudi Operators (Zain, STC, and Mobily) informed that, effective 20th April, they will be putting on hold all new Sender IDs registration, until April 30.
Apr 19, 2023 - 06:57 PDT
Investigating - Date: 04/18/2023
Dear Customers and Partners,
On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Apr 18, 2023 - 11:50 PDT
Dear Customers and Partners,
On April 18, 2023, Telesign has a scheduled Intelligence maintenance deployment. There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com.
Apr 18, 2023 - 11:50 PDT
Update - We are continuing to work on a fix for this issue.
Apr 11, 2023 - 03:56 PDT
Apr 11, 2023 - 03:56 PDT
Identified - Country: Indonesia
Operator: All
Effective date: April 15th, 2023
Details: Indonesian operators have announced their Network freeze due to Eid Mubarak Holiday season.
The freeze period will take place as follows:
Telkomsel - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
XL/Axis - 17 April 2023 – 01 May 2023 (SID registration will be closed from 16 April 2023 at 11:59 AM GMT+7)
Indosat & Hutchison - 19 April 2023 – 01 May 2023 (SID registration will be closed from 17 April 2023 at 11:59 AM GMT+7)
Smartfren - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
During the period the activity will be limited to urgent matters/issues only.
Registration of Sender IDs will not be processed during this period.
Apr 10, 2023 - 01:03 PDT
Operator: All
Effective date: April 15th, 2023
Details: Indonesian operators have announced their Network freeze due to Eid Mubarak Holiday season.
The freeze period will take place as follows:
Telkomsel - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
XL/Axis - 17 April 2023 – 01 May 2023 (SID registration will be closed from 16 April 2023 at 11:59 AM GMT+7)
Indosat & Hutchison - 19 April 2023 – 01 May 2023 (SID registration will be closed from 17 April 2023 at 11:59 AM GMT+7)
Smartfren - 15 April 2023 – 01 May 2023 (SID registration will be closed from 14 April 2023 at 11:59 AM GMT+7)
During the period the activity will be limited to urgent matters/issues only.
Registration of Sender IDs will not be processed during this period.
Apr 10, 2023 - 01:03 PDT
Update - We are continuing to work on a fix for this issue.
Apr 18, 2023 - 00:23 PDT
Apr 18, 2023 - 00:23 PDT
Identified - Country: United Arab Emirates
Operator: All
Effective date: Already started
Details: Due to increased spam issues, UAE changed the process for local SID registration.
• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form
NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.
Sender registration process:
• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).
Apr 05, 2023 - 02:40 PDT
Operator: All
Effective date: Already started
Details: Due to increased spam issues, UAE changed the process for local SID registration.
• Customer needs to create an account in the CMS (Consent Management Service - https://cms.etisalat.ae/en/email-account.jsp)) – the application form for the CMS portal needs to be filled out + party details sheet and will then share both documents with Telesign
• Once the CMS team reviews and validates the forms, they will create the account and the credentials will be sent to the customer email given in the application form
NOTE: The party ID (which is needed to apply for the CMS portal) is a unique number that is mentioned in any of the Etisalat bills/invoices. If the customer is already using any of the Etisalat services (e.g. SIM Cards, Telephone, etc.), they will have such a party ID already.
If customers do not have any Etisalat services yet, they need to get a new ID in an Etisalat store.
Sender registration process:
• Upon successful creation of the CMS account, customers can add their local sender IDs on the CMS portal by themselves, along with a filled-out NOC letter
• Customer should share the NOC letter with Telesign, along with a valid Trade License of the brand + a valid passport and Emirates ID of the contact person at the brand (if the authorized signatory doesn’t match the name on the Trade License, signature from a power of attorney on the Trade License should be provided – the objective is to make sure that the NOC is signed by the authorized signatory having a POA or mentioned in the TL).
Apr 05, 2023 - 02:40 PDT
Identified - Country: United Arab Emirates
Operator: All
Effective date: Already started
Details: UAE changed regulations due to increased spam issues. Undertaking SID Registration form and Trade License/Certificate of Incorporation are introduced as mandatory requirements, even for previously registered international SIDs.
Apr 05, 2023 - 02:37 PDT
Operator: All
Effective date: Already started
Details: UAE changed regulations due to increased spam issues. Undertaking SID Registration form and Trade License/Certificate of Incorporation are introduced as mandatory requirements, even for previously registered international SIDs.
Apr 05, 2023 - 02:37 PDT
Identified - Country: Romania
Operator: RCS & RDS DigiMobil
Effective date: April 10th, 2023
Details: Romanian operator RCS & RDS DigiMobil has announced their Easter freeze period during which sender ID registrations will be on hold.
Freeze will last from April 10th, 2023 and it will last until April 20th, 2023
The last date on which they will accept sender ID registration requests in order to complete them before the freeze period start is the 3rd of April 2023 by 8AM GMT+2 , all requests sent after that period will be processed after the freeze period ends.
Mar 31, 2023 - 02:33 PDT
Operator: RCS & RDS DigiMobil
Effective date: April 10th, 2023
Details: Romanian operator RCS & RDS DigiMobil has announced their Easter freeze period during which sender ID registrations will be on hold.
Freeze will last from April 10th, 2023 and it will last until April 20th, 2023
The last date on which they will accept sender ID registration requests in order to complete them before the freeze period start is the 3rd of April 2023 by 8AM GMT+2 , all requests sent after that period will be processed after the freeze period ends.
Mar 31, 2023 - 02:33 PDT
Identified - Country: Malaysia
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Operator: All
Details: In effort to combat the issue of online fraud, all Malaysia MNOs announced the blockage of SMS that contains below 3 items in the message content:
1. The use of URL links that direct users to click on something
2. Request for personal details (such as name, card number, identification, bank account number etc.)
3. Contains mobile or fixed line numbers
Mar 07, 2023 - 04:58 PST
Identified - Country: Philippines
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Operator: Globe
Effective date: March 1st, 2023
Details:
As of March 1st, 2023, additional documents will be required for submission regarding the sender ID registration process in the Philippines.
• For BFSI companies / enterprises:
- Business Registration or articles of Incorporation
- Business Permit
- Specific regulatory agency licenses depending on industry (For example - Central bank Licenses)
• If sender ID is different from the enterprise name
- Intellectual Property rights to the Brand name .
or
- Secretary Certificate specifying proof of Sender ID relevance to the Business.
Feb 13, 2023 - 02:55 PST
Identified - Country: Japan
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Operator: KDDI Network
Effective date: February 1st, 2023
Details:
KDDI Network introduced new anti-spam feature in February 2023.
This feature is a filter function that prevents SMS that matches KDDI's criterion of spam SMS (phishing scams, gambling, adult, etc.) from being delivered to customers. Since this feature is a part of security enhancements, any criterion of spam SMS is not shared from KDDI, and they stated that they are not going to accept investigation request regarding this filter function.
This feature is free of charge, and will be automatically applied to all customers who use KDDI network.
Feb 06, 2023 - 03:35 PST
Identified - Country: Vietnam
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Operator: Mobifone
Effective Date: 1st of February
Details: Vietnamese operator Mobifone introduces monthly and setup fees for Sender ID registration from the 1st of February. For all new sender IDs, both, monthly and the setup fee will be charged. For the sender IDs that are already registered, only a monthly fee will be charged.
Jan 26, 2023 - 02:01 PST
Identified - Country: Kuwait
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Operator: Zain
Effective date: already started
Details: Promotional traffic to Kuwait's network Zain can be sent only with a promotional Sender ID that starts with AD-.
Jan 18, 2023 - 04:33 PST
Identified - Country: Vietnam
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Operators: all
Effective date: 20th - 27th of January 2023
Details: Vietnamese operators have announced the Lunar New Year freeze period. The freeze will take place from the 20th of January until the 27th of January 2023. All requests received after the 18th of January will be processed on the 27th of January.
Jan 09, 2023 - 04:23 PST
Identified - Country: China
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Details: Chinese operators announced that a brand name must be included in the message content in order to prevent potential delivery issues. The brand name can be added either in the content itself or the signature with the name of the brand should be registered.
Dec 23, 2022 - 00:45 PST
Identified - Country: Russia
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Details: Russian networks have announced a holiday freeze period. Here are the details:
For networks MTS, Megafon, Beeline, KTK Telecom and K-Telecom Sender ID registrations will be on hold from the 23rd of December until the 9th of January;
For network Motiv registrations will be on hold from the 15th of December until the 9th of January;
After the 9th of January, all registration will be resumed.
Dec 14, 2022 - 04:56 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:34 PST
Dec 15, 2022 - 23:34 PST
Update - We are continuing to work on a fix for this issue.
Dec 15, 2022 - 23:18 PST
Dec 15, 2022 - 23:18 PST
Identified - Country: Indonesia
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Details: Indonesian networks have announced the Holiday freeze period. These are the dates:
Telkomsel
the freeze period is from the 23rd of December 2022 until the 3rd of January 2023
SID registration will be closed from the 19th of December 2022
PT. XL Axiata Tbk
the freeze period is from the 23rd of December 2022 until the 4th January 2023
SID registration will be closed from the 16th of December 2022
Indosat
the freeze period is from the 23rd of December 2022 until the 1st of January 2023
SID registration will be closed from the 21st of December 2022
Hutchison
the freeze period is from 24th of December 2022 until the 1st of January 2023
SID registration will be closed from the 20th of December 2022
Registration of new Sender IDs will be resumed on 5th of January 2023.
Dec 13, 2022 - 04:14 PST
Identified - Country: Belgium
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Details: Belgium operators have announced the holiday freeze, the registrations will resume mid-January. Here are the details on freeze dates:
Orange: 05/12/2022 - 16/01/2023
Proximus: 29/11/2022 - 05/01/2023
Base: 01/12/2022 - 15/01/2023
Telenet: 19/12/2022 - 16/01/2023
Dec 12, 2022 - 07:28 PST
Identified - Country: Kazakhstan
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Operator: Kcell JSC (401/02)
Effective Date: Already started
Details: Operator Kcell has shared new regulation. Sending SMS messages is only allowed on weekdays from 9 AM until 9 PM local KZ time.
In the period after 9 PM and until 9 AM local time, as well as on weekends and holidays, SMS messages can be sent only in the following cases:
- if end user's request for OTP was sent within the specified time interval;
- if the end-user requests to provide him with information in the form of SMS at the specified time within this period;
- in case of notifications in form of SMS about emergencies, incidents, or urgent road traffic notifications.
In case of non-compliance with the above requirements, the penalties shall be applied by operator and passed to the originating customer (minimum 1 000 000 KZT).
Dec 05, 2022 - 06:09 PST
Identified - Country: Sri Lanka
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Operator: Dialog (MTN-Axiata) (413/02)
Effective Date: 15th of December - 3rd of January
Details: Sri Lanka's operator Dialog (MTN-Axiata) (413/02) announced a holiday freeze period from 15th December 2022 to 3rd January 2023. Requests will not be processed until 3rd January 2023.
Dec 02, 2022 - 05:25 PST
Identified - Country: USA
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Operator: AT&T; T-Mobile; Verizon;
Details: USA operators have announced the annual holiday freeze dates:
Verizon:
• No short code provisioning the week of Thanksgiving, November 19 - 25, 2022
• No short code provisioning during Christmas and New Year’s Holiday, December 23rd and December 30th, 2022
AT&T:
• Short code provisioning delayed Thanksgiving weekend by one day.
Provisioning will be done on November 29th, 2022
• There will be no short code provisioning after December 19th, 2022
• Short code provisioning will resume on January 9th, 2023.
T-Mobile:
• No short code provisioning on 24th and 25th of November
• No short code provisioning between 24th of December until 2nd of January
During this time short code campaigns can be submitted; however, there will be delays in short code campaign reviews, provisioning, approvals, migrations and certification testing.
Nov 10, 2022 - 07:51 PST
Identified - Country: Romania
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Operator: Orange; RCS & RDS DigiMobil
Details:
Romanian operators have announced their standard freeze period during which sender ID registrations will be on hold:
Orange:
Freeze will last from the 1st of December until 17th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 21st of November 2022, all requests sent after that period will be processed after the freeze period ends.
RCS & RDS DigiMobil:
Freeze will last from 15th of December until 9th of January;
The last date on which they will accept sender ID registration requests in order to complete them before the freeze time is the 8th of December 2022, all requests sent after that period will be processed after the freeze period ends.
Nov 10, 2022 - 06:30 PST
Identified - Country: Canada
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Operator: all
Details: The annual Canadian provisioning freeze is currently in place, during this period new Short Codes, or changes requiring network updates to existing Short Codes, such as migrations, do not occur. All applications that were submitted until November 4th, 2022 will be provisioned between Nov. 21 – Dec. 13, 2022. All applications submitted after the 4th of November will be scheduled for provisioning in January 2023.
Nov 07, 2022 - 07:17 PST
Identified - Country: New Zealand
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Operator: all
Effective date: Already Started
Details: URL whitelisting is now mandatory for New Zealand, all contents that contain URLs need to be whitelisted in order to be delivered without any issues.
Oct 31, 2022 - 07:40 PDT
Identified - Country: Singapore
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Operator: all
Effective date: 31st of October 2022; Deadline: 31st of January 2023
Details: IMDA (Infocomm Media Development Authority) announced that all organizations that wish to send SMS messages with alphanumeric Sender IDs in Singapore must register their Sender IDs with the SSIR (SMS Sender ID Registry). Only registered Sender IDs will reach Singapore users, with effect from 31 January 2023. The companies can start with the registration from the 31st of October, and the 31st of January is the deadline for all Sender IDs to be registered. From the 31st of January, there will be a six-month transition period where all non-registered SMS Sender IDs will be masked to a Sender ID with the header “Likely-SCAM”. This is akin to a “spam filter and spam bin”. Consumers are advised to exercise caution upon receiving such SMS, as these are non-registered Sender IDs. After 6 months, this Sender ID will be closed and all SMS with Sender IDs that are still not registered by then will be blocked.
The organizations that want to register Sender IDs will register them directly with SSIR. Interested organizations can contact the Singapore Network Information Centre ("SGNIC”) at smsregistry@sgnic.sg to start the registration process. Registration opens on 31 October 2022.
Oct 25, 2022 - 04:31 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Operator: all
Effective date: Already started
Details: Due to nationwide protests in Iran, Iran currently restricts social application traffic. Therefore, some messages could be filtered by the operators. Networks have filters that can block or modify app-related/flagged Sender IDs and content containing brand names or app name keywords.
There is no information on when these restrictions will stop.
Oct 24, 2022 - 07:28 PDT
Investigating - Dear customer,
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Oct 19, 2022 - 09:37 PDT
Identified - Country: USA
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Operator: T-Mobile
Effective Date: 1st of December 2022
Details:
T-Mobile will assess a fee of $250 for any dedicated code (DSC,10DLC,TFN) that does not support ANY messaging traffic over a rolling two-month period. All unused numbers will have until December 1st, 2022, to delete the campaign associated with them. After December 1st, 2022, any number without activity for a two-month rolling period will be assessed this fee. If one message is sent from the Sender ID in a period of 2 months, this fee will not be applied.
Oct 18, 2022 - 01:13 PDT
Identified - Country: Iran
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Operator: all
Effective date: Already started
Details: Contents with URLs can't be whitelisted for Iranian networks, operators are blocking such contents due to possible phishing.
Sep 29, 2022 - 07:43 PDT
Identified - Country: Taiwan
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Operators: T Star (Taiwan Star Telecom) (466/89;90)
Effective date: Already started
Details: Due to new regulations, operator T Star (Taiwan Star Telecom) has forbidden numeric senders, which prevents the delivery of 2way MT for international brands with dedicated long numeric senders. Clients should choose an alpha sender as a replacement for this network. MO capability is still available, so the long code should be listed in the MT for T Star users as the number to which they should reply.
Sep 07, 2022 - 06:03 PDT
Identified - Country: Haiti
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Operators: Haiti (HT) - NatCom (372/03)
Effective date: Already started
Details: Sender ID Registration is needed for Haiti NatCom network. The information needed for registration is Sender ID, Company Name, URL, Content samples, Company HQ, Company Field of Activity and Type of Traffic. Generic Sender IDs are not allowed.
Sep 02, 2022 - 04:24 PDT
Identified - Country: Qatar
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Operator: all
Effective date: Already Started
Details: The NOC letter is now mandatory for every Sender ID registration for Qatar.
Aug 22, 2022 - 05:44 PDT
Identified - Countries: Saudi Arabia
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Operators: all
Effective date: 17th of August
Details: URL whitelisting is mandatory in Saudi Arabia. All URLs that are in content need to be registered in order for content to be delivered. The information needed for URL whitelisting is Sender ID, content and URL inside the content.
The deadline for having all URLs whitelisted is the 17th of August. After this date, all non-registered URLs will be blocked. Shorten URLs are forbidden.
Aug 08, 2022 - 02:18 PDT
Identified - Countries: Oman
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Operators: Oman Telecommunications Company (OmanTel) (422/02;04)
Effective date: Already started
Details: Sender ID registration is needed for Oman Telecommunications Company (OmanTel) network. The information needed for registration is Sender ID, company name, URL, message sample and estimated traffic volume.
Aug 08, 2022 - 01:33 PDT
Identified - Countries: USA & Canada
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Operators: all
Effective date: Already started
Details: Any cryptocurrency-related traffic is not allowed to be sent through TFNs.
Aug 04, 2022 - 02:24 PDT
Identified - Country: Pakistan
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Operator: ZONG (CMPak) (410/04)
Effective date: 25th of July
Details: Pakistani operator Zong has announced that Alphanumeric Sender IDs (combination of letters and numbers) and Long codes are no longer allowed. Alpha Sender IDs are allowed and shortcodes are allowed as well.
Jul 26, 2022 - 07:20 PDT
Identified - Countries: Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Operator: Airtel
Effective Date: Already started
Details: Generic Sender IDs aren't allowed for Airtel network in Chad, DR Congo, Gabon, Kenya, Madagascar, Malawi, Niger, Nigeria, Republic of Congo, Seychelles, Sri Lanka, Uganda, Zambia and Rwanda;
Jul 07, 2022 - 06:25 PDT
Identified - Country: Colombia
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Operator: all
Effective date: Already started
Details: If a content contains a URL, it needs to be whitelisted before traffic can be sent, to avoid filtering.
May 05, 2022 - 03:33 PDT
Investigating - Dear Customers and Partners,
On June 6, 2023, Telesign has a scheduled Intelligence maintenance deployment.
There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com
Jun 06, 2023 - 12:08 PDT
On June 6, 2023, Telesign has a scheduled Intelligence maintenance deployment.
There is no expected downtime for our services, and there are no actions that you need to take.
If you have additional questions, please feel free to contact support@telesign.com
Jun 06, 2023 - 12:08 PDT
Update - We are continuing to investigate this issue.
Jun 05, 2023 - 03:26 PDT
Jun 05, 2023 - 03:26 PDT
Investigating - Please be aware of recent regulatory updates regarding Malaysia content restrictions.
All operators in Malaysia will start blocking messages having URLs in them from 2nd July 2023.
At this point, there are no delivery issues caused by URL blocking.
URL whitelisting requirement:
Company name
Message content
Exact URL link – please point out if the URL is dynamic and for the domain URL to be whitelisted
May 03, 2023 - 05:34 PDT
All operators in Malaysia will start blocking messages having URLs in them from 2nd July 2023.
At this point, there are no delivery issues caused by URL blocking.
URL whitelisting requirement:
Company name
Message content
Exact URL link – please point out if the URL is dynamic and for the domain URL to be whitelisted
May 03, 2023 - 05:34 PDT
Identified - We currently observe downstream issues through different routes which may cause a delay in the delivery of SMS messages to Twilio numbers. We will inform you once we can confirm the delivery has been restored.
Apr 26, 2023 - 10:53 PDT
Apr 26, 2023 - 10:53 PDT
Investigating - Date: 1/2/23
Start Time: 1:15 am PST
Status: Ongoing
TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.
We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please contact us at support@telesign.com.
Feb 01, 2023 - 04:38 PST
Start Time: 1:15 am PST
Status: Ongoing
TeleSign will perform scheduled maintenance in one of TeleSign's data centers during the above-mentioned time frame. Although connectivity issues and service degradation are not expected, this is a proactive notice to inform you in case of intermittent service delays during this period.
We apologize in advance for any inconvenience and appreciate your patience during this maintenance window.
If you have any questions, please contact us at support@telesign.com.
Feb 01, 2023 - 04:38 PST
Identified - Date: 01/24/2023
Start Time: 9:30 AM PST
End Time: TBD
We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.
Jan 25, 2023 - 07:22 PST
Start Time: 9:30 AM PST
End Time: TBD
We received notification that Operators from Puerto Rico are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages with Long Codes. We will inform you once the operator has come to a resolution.
Jan 25, 2023 - 07:22 PST
Identified - End Time: TBD
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
We were informed that Iranian operators currently observe intermittent network issues, as well as restrictions and filtering which at this time are mostly affecting social networks, messaging platforms and communication services.
This may cause a delay in the delivery of SMS messages. We will inform you once we can confirm that situation has stabilized.
Oct 10, 2022 - 13:15 PDT
Identified - Date: 09/05/22
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Start Time: 2 AM PDT
End Time: Ongoing
We received notification that carriers in France might experience delivery degradation in 2Way ('MT/MO') SMS traffic in France.
We will inform you once the operator(s) has come to a resolution.
Sep 05, 2022 - 08:13 PDT
Identified - Date: 07/28/2022
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
We received a notification that Ufone (Pak Telecom Mobile) from Pakistan will no longer allow Voice traffic. This will not have affect on SMS traffic as the operator confirmed they will only allow SMS verification transactions.
We will keep you informed as we receive further updates.
On behalf of the Operator, we apologize for any inconvenience this issue may cause. If you have additional questions, please feel free to contact support@telesign.com.
Jul 28, 2022 - 07:41 PDT
Update - We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay or failure in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 31, 2022 - 16:44 PDT
Mar 31, 2022 - 16:44 PDT
Update - Date: 03/08/22
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Start Time: 06:49 PM PST
End Time: Ongoing
We received notification that multiple operators from Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Mar 09, 2022 - 01:20 PST
Identified - Date: 03/08/2022
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
We received notification that due to the current political situation certain operators (carriers) in Russia are currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the situation is resolved.
Mar 08, 2022 - 18:49 PST
Identified - Date: 03/10/22
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
End Time: Ongoing
We received notification that multiple operators in Russia are currently experiencing network issues, and this may cause a delay in the delivery of Voice services. We will inform you once the operators have come to a resolution.
Mar 10, 2022 - 07:31 PST
Identified - Date: 12/17/2020
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
Start Time: 8:00 AM PST
End Time: Ongoing
We received notification that Viettel Mobile from Vietnam is currently experiencing network issues, and this may cause delivery of Voice transactions not to be terminated to end-user handset's. We will inform you once the operator has come to a resolution.
Dec 17, 2020 - 13:23 PST
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Operational
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Operational
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Degraded Performance
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California Consumer Privacy Act (CCPA)
Jan 1, 2020 00:00 - Jan 15, 2020 00:00 PST
California Consumer Privacy Act (CCPA)
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
The CCPA shall come into effect on January 1, 2020. If your MSA with TeleSign contains the link to the online Data Processing Addendum located at: https://www.telesign.com/DPA (DPA), please look for CCPA updates. The DPA update contains limitations on Personal Information Processing mandated by the CCPA. Otherwise, you will be contacted by the Privacy Office to sign a separate CCPA Addendum. If you have any questions relating to CCPA or TeleSign’s privacy practices, please send an email to privacyoffice@telesign.com.
Posted on Dec 16, 2019 - 06:47 PST
Operator Service Alert - Planned Maintenance - Multiple Operators - [23/04/24]
Apr 23, 2024 21:00 - Apr 24, 2024 00:00 PDT
Issue: US Multiple Operators - Maintenance
Date: 04/23/24
Start Time: 21:00 PM PST
End Time: 00:00 AM
Summary:
We have received notification that US Multiple Operator will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 23, 2024 - 14:59 PDT
Date: 04/23/24
Start Time: 21:00 PM PST
End Time: 00:00 AM
Summary:
We have received notification that US Multiple Operator will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 23, 2024 - 14:59 PDT
Operator Service Alert - Planned Maintenance - Multiple US Operators - 4/24/24 - 4/25/24
Apr 24, 2024 20:00 - Apr 25, 2024 00:00 PDT
Issue: Multiple US Operators Maintenance
Date: 4/24/24 - 4/25/24
Start Time: 8 PM PDT 4/24/24
End Time: 12 AM PDT 4/25/24
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Tool Free Numbers that send SMS messages to Multiple US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 28, 2024 - 21:44 PDT
Date: 4/24/24 - 4/25/24
Start Time: 8 PM PDT 4/24/24
End Time: 12 AM PDT 4/25/24
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Tool Free Numbers that send SMS messages to Multiple US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Mar 28, 2024 - 21:44 PDT
Operator Service Alert - Planned Maintenance - Multiple US MNOs - 04/26/24
Apr 26, 2024 22:00 - Apr 27, 2024 03:00 PDT
Issue: US Multiple Operators Maintenance
Date: 04/26/24
Start Time: 10:00 PM PST
End Date: 04/27/24
End Time: 03:00 AM PST
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple MNOs users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 03, 2024 - 20:00 PDT
Date: 04/26/24
Start Time: 10:00 PM PST
End Date: 04/27/24
End Time: 03:00 AM PST
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers with Dedicated Short Codes that send SMS messages to Multiple MNOs users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 03, 2024 - 20:00 PDT
Operator Service Alert - Planned Maintenance - United States ALL MNOs 05/04/24
May 13, 2024 21:00 - May 14, 2024 02:00 PDT
Issue: US Multiple Operators Maintenance
Start Date: 05/13/24
Start Time: 09:00 PM PDT
End Date: 05/14/24
End Time: 02:00 AM PDT
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers that send SMS messages to Multiple US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 22, 2024 - 16:13 PDT
Start Date: 05/13/24
Start Time: 09:00 PM PDT
End Date: 05/14/24
End Time: 02:00 AM PDT
Summary:
We have received notification that Multiple US Operators will perform planned maintenance on the date and time specified above. During this time period, customers that send SMS messages to Multiple US Operators users may experience a temporary delay in message delivery, so we kindly ask that you plan accordingly.
On behalf of the operator, we'd like to apologize for any inconvenience and appreciate your patience during this service window.
If you have any questions, please contact us at support@telesign.com.
Posted on Apr 22, 2024 - 16:13 PDT