Telesign system status

Telesign system status history

This page offers API uptime information for Telesign services, in addition to incident history reports and service issues alerts.

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Quality degradation - United States (US) - Multiple Operators - 10DLC

Incident Report for Telesign System

Resolved

tart Time: 00:20 AM PST - 11/13/25
End Time: 04:15 AM PST - 11/13/25

We received notification that the network issues previously reported by Multiple Operators from United States (US) have been resolved. The end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

SF[01087604]

Posted Nov 13, 2025 - 04:22 PST

Investigating

Issue: United States (US) Multiple Operators 10DLC Quality degradation

Start Time: 00:20 AM PST - 11/13/25
End Time: Ongoing

Summary:

We currently experience quality degradation toward United States for 10DLC traffic only.
SMS messages sent with 10DLC SID may face delays or difficulties in delivery.

Telesign is engaged with carrier partners for updates on resolution. We'd like to apologize for any inconvenience and appreciate your patience during this service interruption.

If you have any questions, please contact support@telesign.com.

SF 01087604

Posted Nov 13, 2025 - 02:02 PST

This incident affected: SMS/SMS Verify - NA & LATAM (United States).