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Changes to the inbound SMS MO callback parameters
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Dear customer,
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
Due to recent changes with Canadian regulations Telesign is making changes to the inbound SMS MO callback parameters. These changes will help you stay compliant with consumer opt-out and response requirements by calling out the needed action to an end-user’s key word.
Specifically, there will be two changes effective as of 11/1/2022:
(1) the Keyword parameter will be replaced with a keyword sent by the end user (such as stop, help, arret, aide, contact, etc. )
(2) A new parameter called Action will be implemented in the callback and will contain actions (start, stop, help, generic) effectively replacing the “old” keyword parameter.
Previous behavior:
- Keyword: Used to contain 4 values: start, stop, help, generic
New behavior:
- Keyword: START, STOP, HELP, ARRET, AIDE, UBSUBCRIBE, CONTACT, CANCEL, INFO, END, etc.
- Action: new parameter will contain actions (start, stop, help, generic) effectively replacing the previous keyword parameter.
Previous State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"iso_country_code": "US",
"keyword": "STOP"
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
New State:
{
"sub_resource": "mo_sms",
"submit_timestamp": "2022-10-04T12:12:34.390000Z",
"reference_id": "XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
"status": {
"updated_on": "2022-10-04T12:12:34.473702Z",
"description": "Delivered to customer",
"code": 1500
},
"errors": [],
"user_response": {
"action": "stop",
"iso_country_code": "US",
"keyword": "ARRET",
"sender_id": "XXXXXXXXX",
"phone_number": "XXXXXXXXXXX",
"mo_message": "arret"
}
}
This incident affects: Regulatory Updates.