Get webhook notifications whenever Telesign system status creates an incident, updates an incident, resolves an incident or changes a component status.
The issue is resolved with changes made on Friday, however we continue to monitor and are working with partners to prevent the issue reoccurring.
Posted Feb 10, 2019 - 04:02 PST
Monitoring
TeleSign teams have made some changes to improve Voice message delivery for US markets. We see marked improvement for the majority of traffic and are working on further improvements. The issue is being closely monitored.
Posted Feb 08, 2019 - 04:58 PST
Identified
Dear Customers,
TeleSign is currently investigating a reported Voice traffic degradation toward all US Operators. We are informed that some of our Voice transactions are not reaching end users, which prevents verification. Our team is working with US Operators in order to solve this, and we will inform here as we have more information.
Posted Feb 08, 2019 - 00:18 PST
This incident affected: Enterprise Services (Voice Verify) and Standard Services (Voice).
