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Date: 16/03/2020 Start Time: 5:45 AM PST/PDT End Time: 2:35 PM PST/PDT
We received notification that the network issues previously reported towards Canada have been resolved. Canadian end-users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Posted Mar 17, 2020 - 12:57 PDT
Identified
Date: 16/03/2020 Start Time: 5:45 AM PST/PDT End Time: Ongoing
Please be advised that a carrier issue has been detected that is impacting SMS services towards Canada, and this may cause a delay in the delivery of SMS messages. We will inform you once the operators have come to a resolution.
Posted Mar 16, 2020 - 08:40 PDT
This incident affected: Enterprise Services (SMS & SMS Verify), Operator Alerts (Operator Alerts WW), and Standard Services (SMS).