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Service Metrics

TeleSign Connectivity Issue - RESOLVED

Incident Report for Telesign system status

Resolved

Issue: TeleSign Connectivity Issue

Date:29.09.2017
Start Time/End Time: approximately between 10:39 AM PDT - 11:00 AM PDT

Summary:
TeleSign system monitoring shows that there was intermittent connection issues with TeleSign's API for some customers. During the approximately 21 minute time frame above some customers may have received HTTP timeout 401s, 500s, 504s. We are currently investigating and will provide additional details once available.

We sincerely apologize for the inconvenience this may have caused you. If you have any questions, please contact us at support@telesign.com.

Posted Sep 29, 2017 - 11:24 PDT

This incident affected: Standard Services (SMS, Voice, PhoneID, Score).