System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Self Service Applications Operational
Client Portal Operational
Messaging Operational
Voice Operational
PhoneID Operational
Score Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 29, 2017

No incidents reported today.

Apr 28, 2017
Resolved - We received notification that the network issues previously reported by Telcel C.A. (Movistar) from Venezuela have been resolved. Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 28, 11:37 PDT
Identified - We received notification that Telcel C.A. (Movistar) from Venezuela is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 27, 19:03 PDT
Apr 26, 2017

No incidents reported.

Apr 25, 2017

No incidents reported.

Apr 24, 2017
We received notification that the network issues previously reported by Telcel C.A. (Movistar) from Venezuela have been resolved. Telcel C.A. (Movistar) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 24, 19:08 PDT
Apr 23, 2017

No incidents reported.

Apr 22, 2017
Resolved - We received notification that the network issues previously reported by Hutchison 3G UK Ltd from United Kingdom have been resolved. Hutchison 3G UK Ltd end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Apr 22, 17:03 PDT
Identified - We received notification that Hutchison 3G UK Ltd from United Kingdom is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Apr 22, 13:18 PDT
Apr 21, 2017

No incidents reported.

Apr 20, 2017

No incidents reported.

Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - RESOLVED: TeleSign Alert - US SMS Delay Through One Datacenter

Issue: Delay on US SMS Through One TeleSign Datacenter
Date: April 17th, 2017
Start Time: 10:15 AM Pacific Time
End Time: 11:52 AM

Summary:
One TeleSign datacenter experienced delays on US SMS traffic starting at approximately 10:15 AM PT. All traffic was moved from the impacted datacenter at approximately 10:50 AM and no additional delays were experienced on new US traffic. All traffic in impacted datacenter was delivered by approximately 11:52 AM PT.
Apr 17, 12:06 PDT
Investigating - Dear Valued Customers and Partners –

The following alert is being sent to you for reference:



Issue: Delays on US SMS traffic through One TeleSign Datacenter

Date: April 17th, 2017
Start Time: 10:15 AM Pacific Time
End Time: TBD

Summary:

One TeleSign datacenter is experiencing delays on US SMS traffic. All traffic has been moved from the impacted datacenter and no additional delays are expected on new traffic. End Time will be updated once all messages are successfully delivered and queue cleared.



If you have any questions, please feel free to contact support@telesign.com.


Regards,

TeleSign Support
Apr 17, 11:50 PDT
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.