System Status

This page offers API uptime information for TeleSign services, in addition to incident history reports and service issues alerts.
All Systems Operational
Self Service Applications Operational
Client Portal Operational
Messaging Operational
Voice Operational
PhoneID Operational
Score Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 28, 2017

No incidents reported today.

Jun 27, 2017

No incidents reported.

Jun 26, 2017

No incidents reported.

Jun 25, 2017
Resolved - We received notification that the network issues previously reported by Ethiopian Telecommunications 636/01 from Ethiopia have been resolved. Ethiopian Telecommunications end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 25, 14:38 PDT
Identified - We received notification that Ethiopian Telecommunications from Ethiopia is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.
Jun 24, 22:14 PDT
Jun 23, 2017

No incidents reported.

Jun 22, 2017

No incidents reported.

Jun 21, 2017
Resolved - Issue: Intermittent SMS Message Delays - Final

Date: Jun 21st, 2017
Start Time: approximately 00:47 AM PDT
End Time: approximately 01:03 PM PDT

Summary:
Please note that the service degradation issue described below has been resolved and the messages are being processed normally without any delay. Appropriate RCA will be provided within 48h.

We apologize for any inconvenience this might have caused

If you have any questions, please feel free to contact our Support Team at support@telesign.com or your dedicated Technical Account Manager.
Jun 21, 16:14 PDT
Investigating - Dear Valued Customers and Partners –


The following alert is being sent to you for reference:



Issue: Intermittent SMS Message Delays

Date: Jun 21st, 2017

Start Time: approximately 00:47 AM PDT


Summary:


Starting at approximately 00:47 AM PDT, TeleSign experienced a temporary issue. This caused SMS messages to create three separate queues over the following hour, each of which lasted about 6 minutes. Two hours later, approximately at 03:52AM PDT, SMS messages started to queue again. While queue is getting cleared, SMS Traffic has been rerouted at approximately 04:13AM PDT, which might lead to lower delivery quality. TeleSign NOC Team is looking at this with high priority.



Please note, no other TeleSign services are impacted.


We apologize for any inconvenience this might have caused. We will keep you updated as more information become available.



If you have any questions, please feel free to contact our Support Team at support@telesign.com or your dedicated Technical Account Manager.



Regards,


TeleSign Support
Jun 21, 05:10 PDT
Jun 20, 2017
Resolved - We received notification that the network issues previously reported by Orange (Transmisiones y Proy.) from Dominican Republic have been resolved. Orange (Transmisiones y Proy.) end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.
Jun 20, 16:34 PDT
Identified - We received notification that Orange (Transmisiones y Proy.) from Dominican Republic is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution
Jun 20, 09:12 PDT
Jun 19, 2017
Completed - Update - Date: June 19th 2017
Start Time: 01:00 AM PDT
End Time: 02:30 PM PDT
Jun 19, 14:35 PDT
Update - Date: June 19th 2017
Start Time: 01:00 AM PDT
End Time: TBD

Update 3:
Please be advised that the identified hardware issue that extended portal maintenance has been resolved. Reporting functionality through TelePortal is available again. Please note that throughout this time period all messages were processed and core services were unaffected. We apologize for any inconvenience and appreciate your patience while TeleSign staff worked on this fix.

Update 2:
Although the maintenance is still ongoing, we have managed to resurface data in TelePortal reports now. TeleSign NOC Team and suppliers are currently working on a hardware issue that’s affecting data availability, therefore – we have continue to have the extended maintenance window. Reporting in TelePortal will be available until NOC Team and the suppliers start a second phase of the hardware replacement, we will notify you should that cause another disruption in the portal reports. TeleSign core services (processing of SMS, Voice, Data requests) are not affected by this, only portal reports.

Update:
Maintenance scheduled for today has been extended due to challenges encountered during the platform upgrade. TeleSign NOC Team is working on it with the highest priority. We will update you with the resolution time as soon as we have more details. Please note this only affects reporting and access to TelePortal. As before, TeleSign core services will not be affected.
Jun 19, 11:06 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 04:51 PDT
Scheduled - Date: June 19th 2017
Start Time: 01:00 AM PDT
End Time: maintenance extended beyond previously reported 03:30 AM PDT

Summary:
TeleSign will be performing database maintenance to our client portal during the above-mentioned time frame. Reporting on the portal will be unavailable to customers intermittently during this maintenance window, so we kindly ask that you plan accordingly. TeleSign core services will not be affected.

We apologize for any inconvenience and appreciate your patience during this maintenance window.

If you have any questions, please contact us at support@telesign.com.

Kind Regards,
TeleSign Support
Jun 19, 04:51 PDT
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017
Resolved - Dear Valued Customers and Partners,

The following alert is being sent to you for reference:

Issue: Iraq Operator Service Alert - AsiaCell 418/05 – RESOLVED

Date: 6/15/2017
Start Time: 10:18 PM PDT
End Time: 1:52 AM PDT

Summary:
We received notification that the network issues previously reported by AsiaCell from Iraq have been resolved. AsiaCell end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.

On behalf of the Operator, we apologize for any inconvenience this issue may have caused. If you have additional questions, please feel free to contact support@telesign.com.


Regards,

TeleSign Support
Jun 15, 02:07 PDT
Investigating - Dear Valued Customers and Partners –

The following alert is being sent to you for reference:

Issue: Iraq Operator Service Alert - AsiaCell 418/05

Date: 6/15/2017
Start Time: 10:18 PM PDT
End Time: TBD

Summary:
We received notification that AsiaCell 418/05 from Iraq is currently experiencing network issues, and this may cause a delay in the delivery of SMS messages. We will inform you once the operator has come to a resolution.

If you have any questions, please feel free to contact support@telesign.com.


Best Regards,

TeleSign Support
Jun 14, 22:25 PDT